Customer Service Representative jobs at IONOS - 15 jobs

About the Team The Technical Support Team at SevenRooms is part of DoorDash's broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong-or when guidance is needed-there's always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we're here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model. Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must. About the Role In this role, you'll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. You're excited about this opportunity because you will… * Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care. * Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight. * Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs. * Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions. * Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first. * Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations. We're excited about you because… * You're a strong communicator, both in writing and over the phone * You bring a positive, collaborative attitude and thrive in team environments * You're comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through * You have a proven ability to build strong, trusted relationships with clients * You deliver outstanding customer service, striking the right balance between empathy and effective solutions * You're analytical and resourceful, with sharp problem-solving skills * You have a technical mindset and an interest in hospitality tech * You're familiar with tools like Zendesk, Jira, Salesforce, or similar platforms * You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: * For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. * For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $23.40-$34.50 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

This position is ideal for entry level employees to join the Inside Sales Team as an iTero Inside Sales Representative, supporting Align's salesforce by assisting iTero sales across each stage of the funnel. Partnering with Territory Managers, you'll identify & qualify priority accounts to inform, influence decision-making, & drive growth within assigned territories. This role is essential to Align's iTero sales strategy. * Support the Territory Managers, Regional Managers, & Area Sales Director in annual iTero Targets working with business partners to develop strategies and initiatives designed efficiently and effectively hit sales targets. * Conduct phone calls, emails, & other forms of outreach to support doctors in learning more about iTero's transformative clinical solutions and patient education tools. * Conduct virtual product overviews and demonstrations to help customer understand value proposition, capabilities, and buying opportunities * Develop sales opportunities for iTero Scanners and Services within new and existing accounts via outbound calling and email communications. * Identify, research, and analyze accounts; build rapport and understand Customer goals. * Understand account needs to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to go digital. * Effective attainment of assigned quota, business objectives, and assigned deadlines. * Resolve customer inquiries promptly and effectively in fast-paced, team environment.

This position is ideal for entry to mid-level professionals to join the Clinical Education team as a Customer Success Specialist, you will play a key role in providing a new customer experience to both General Dentists and Orthodontists through the Invisalign Pro program. The program provides comprehensive and customized training through regular touch points focused on increasing Invisalign utilization. The Invisalign Pro program is designed to build confidence in a wide variety of applications for Invisalign clear aligners within a dental practice. Your work will form an integral part of the end-to-end engagement process of Invisalign Providers, greatly impacting both customer satisfaction and revenue growth. As part of this team, you will serve as a direct point of contact for Invisalign Providers. You will be responsible for assisting doctors with various customer service requests, product inquiries, as well as managing customer experience during the program. * Organize and schedule all customer interactions with appropriate team members * Proactively engage customers through communications designed to increase Invisalign and iTero utilization. * Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. * Communicate Align's strategy to determine practice vision, identify challenges, and establish solutions to drive utilization within the practice. * Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services. * Comply with all HIPAA and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner. * Develop and maintain positive relationships with each account, including doctors and staff, demonstrating best practices that focus on increased confidence with Invisalign. Must always deliver with integrity and trust. * Ensure timely resolution to customer contact issues, whether it is an e-mail, inbound or outbound call. * Research information to answer inquiries from customers and share learnings with departmental peers and management. * Possess comprehensive knowledge of company procedures and product information/materials. * Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.

DescriptionJob Description: We are looking for an ambitious and customer-focused Junior Account Representative to join our team. In this role, you will support the account management team by maintaining client relationships, coordinating projects, and assisting with campaign execution. This is an excellent opportunity to grow your skills in client services and account management within a supportive and growth-oriented environment. Key Responsibilities Responsibilities: Assist in managing client accounts and maintaining regular communication with clients. Support the development and implementation of marketing strategies tailored to client goals. Coordinate project timelines and ensure deliverables meet client expectations. Prepare reports, presentations, and summaries for client meetings. Collaborate with internal teams to ensure successful campaign execution. Respond promptly to client inquiries and provide ongoing support. Track and monitor project progress, ensuring deadlines are met. Skills, Knowledge and Expertise Skills Required: Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with CRM tools and basic knowledge of marketing principles. A positive, client-focused attitude and eagerness to learn. Benefits Benefits: Competitive salary ranging from $54,000 to $59,000. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional growth and development. Collaborative and team-oriented work culture. If you're ready to launch your career in client services and make a meaningful impact, we'd love to have you join the team at Endorse Infinity as our Junior Account Representative! Apply now! 4o

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience Education as required to obtain state nursing license (LPN/LVN or RN). Nurse management, senior living, or post-acute care experience preferred. Basic typing skills along with a working knowledge of personal computing and word processing software are required, preferably in a Microsoft Windows environment. Certifications, Licenses, and Other Special Requirements LPN/LVN or RN license. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage Use hands and fingers to handle or feel On-Call on an as needed basis Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Potential injury from transferring, repositioning, or lifting residents Talk or hear Taste or smell Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Requires Travel: Occasionally Vision Management/Decision Making Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Knowledge and Skills Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Brookdale is an equal opportunity employer and a drug-free workplace. Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met. Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change. Supervises licensed nurses and other direct care staff within the community. Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director. Travels within the division as assigned to support management vacancy, start up, vacations, etc. Responsible for the direct supervision of community-based licensed nursing staff (LPN/LVN, RN), the Med Techs/CMAs (if required by State Regulations) and/or Lead Resident Care Associates. May also supervise Resident Care Coordinators and Supervisor, Resident Care. Assigns and directs work of subordinates; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Provides training, supervision, and monitoring of associates in the administration of medications as described/allowed in Nurse Practice Act, to include auditing of medication administration records. Provides training and education to resident care associates on an ongoing basis with classroom in-services, and situation-specific training. Supervises the maintenance of resident charts and reviews documentation performed by care giving staff. As described and allowed in the Nurse Practice Act, assesses health, functional and psycho-social status of residents, initiates individualized service plans, proactively manages care and services for each resident, evaluates effectiveness and maximizes the resident's opportunity to remain in their environment. Manages the health care of residents, including the dissemination of information to families and associates. Ensures that family members are aware of resident's need for scheduled appointments. Participates in pre-admission screening of prospective new residents. Assures that required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms. Updates assessments as required by policy and as described/allowed in Nurse Practice Act. Performs on-site evaluations of residents admitted to alternate care environments for treatment, and maintains contact with resident families with the intent of returning resident to Brookdale. Performs ongoing assessment/observation of residents' physical and psycho-social needs and coordinates with other departments to assure quality, proactive care. Evaluates residents; documents changes in condition, and notifies executive director, physician, and resident's legally responsible party/family of resident's condition and reactions. Prepares Physician Visit Form and reviews and updates resident chart. Facilitates continuity of care for those residents receiving home health care, hospice services, and other third party healthcare- related services. Participates in or leads meetings relevant to resident care issues, such as Service Plan meetings, involving appropriate parties as needed. Ensures in-house ancillary medical services such as podiatrist, doctor visits, dental visits, psych visits, lab, X-ray, ambulance, etc. are scheduled and followed through. Participates in department quality improvement activities. Assists in keeping the environment safe for associates to reduce the occurrence of Workers' Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated. Shares on-call and manager on duty responsibilities/shifts as required. Strengthens clinical process within the community until permanent replacement is identified. Supports other requirements within the division as assigned. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

We're Growing! Join ContactUs Communications Tech Support Representative (Onsite) ContactUs Communications is expanding and seeking Tech Support Representatives to support an exciting client program. These roles are straightforward and ideal for individuals who are comfortable with computers, enjoy helping customers, and can navigate systems efficiently. If you're detail-oriented, customer-focused, and enjoy problem-solving, this could be a great fit. 📍 Location Onsite: 111 Roberts Rd, Suite 400 Grindstone, PA 15442 🗓 Training & Schedule Training Start Date: February 23, 2026 Training Hours: Monday-Friday, 8:00 a.m. - 4:30 p.m. EST No weekends required 🎉 💡 Position Overview As a Tech Support Representative , your primary responsibility will be assisting customers with new A/C product registrations and routing service tickets for product-related issues. You will guide customers through the registration process within the CRM system, ensure information is entered accurately, and submit tickets to service centers when new product issues arise. This role requires strong computer skills, attention to detail, and the ability to navigate systems efficiently. 🛠 Key Responsibilities Register new A/C products accurately within the CRM system Walk customers through the product registration process step-by-step Create and submit service tickets to service centers for new product issues Assist customers via phone, email, chat, and written correspondence Assess customer needs quickly and provide clear, effective solutions Demonstrate strong system navigation and critical thinking skills when resolving issues Deliver customer service with patience, professionalism, and a solution-focused mindset De-escalate challenging situations using empathy and clear communication Escalate unresolved issues to appropriate internal teams when needed Maintain adherence to scheduled shifts, breaks, and lunches Perform additional duties as assigned ✅ Required Qualifications High school diploma or GED required (some college preferred) 6-12 months of technical support, call center, or customer service experience preferred Strong computer skills with the ability to navigate multiple systems efficiently Critical thinking skills and attention to detail Typing speed of at least 25 WPM Strong verbal communication and active listening skills Ability to remain calm and professional in fast-paced or challenging situations Proficiency with computers, phone systems, and Microsoft Word & Excel Must be: 18 years of age or older Authorized to work in the United States Able to pass a criminal background check 📊 Performance Expectations Reliable attendance and punctuality Adherence to scheduled shifts, breaks, and lunches Consistent achievement of quality and efficiency standards Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Our team is rapidly expanding, and we're searching for a driven inside sales representative! You'll convert pre-qualified leads and turn former customers into repeat business. The successful applicant is incredibly persuasive and thrives on results. If you want to maximize your earning potential and are looking to grow your career in sales, please apply today! Primarily, the employee must enjoy interacting with customers and making sales. Additional requirements include: Ability to juggle multiple tasks or projects High level of attention to detail and follow-through Must be cooperative and helpful Energetic and enthusiastic personality An ability to grasp construction concepts Must be a team player Must be able to add and subtract fractions as well as other basic math functions Must have a strong desire to learn Can work under pressure and be flexible to changing conditions Must be able to demonstrate a high sense of urgency Sales experience is preferred but not required Construction and retail experience is preferred but not required We are looking for an outstanding individual who can grow with us and can positively contribute to our culture and continued success All candidates shall be tested for job fit as well as for basic math competency

💊📞 Help People Pay Smarter for Their Prescriptions! Customer Support Agent Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? We have the role for you! Help participants navigate a brand-new CMS program designed to make prescription costs more manageable. 🌟 What We Do Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once utilizing a new program! Fully compliant program support Ledger-based accounting to track participant activity Seamless system integrations Omnichannel participant support Easy opt-in/opt-out enrollment And you get to be the friendly voice that makes it all make sense. 🎧 What You'll Be Doing As a Support Agent, you'll manage both inbound and outbound calls (about 60-70 inbound calls per day) with participants helping them with: ✔ Elections and enrollment ✔ Payment processing questions ✔ General prescription payment plan support ✔ Online account assistance ✔ Updating member information You'll guide, educate, and reassure-while keeping things accurate and compliant. 🧠 Who We're Looking For You might be a great fit if you are: Friendly, confident, and professional on the phone Goal-driven and detail-oriented Comfortable multitasking (talking + typing = no problem!) Able to follow client and company guidelines precisely Familiar with HIPAA (nice to have, not required-we'll train!) 💼 Experience That Transfers Well We love candidates with backgrounds in: Contact Centers Healthcare Hospitality Retail Food Service (If you've ever handled customers under pressure-you're already ahead!) 📝 Preferred Qualifications Type at least 20 WPM Communicate clearly and confidently Think on your feet and stay calm under pressure Bring positive energy and a problem-solving mindset ⭐ How to Succeed in This Role Clear communication and accurate account notes Proper caller verification before discussing details A helpful, patient, and solutions-focused approach Consistent adherence to HIPAA and call standards 🚀 Why You'll Love It Here You'll be part of a team that's launching something new, helping people afford essential medications, and growing valuable healthcare experience - all while sharpening your customer service skills. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

About Us We are a growing consulting firm that partners with nonprofit organizations to make a lasting impact in local communities. From supporting youth programs to wider social initiatives, our team helps connect people to causes that matter. Role Overview We're seeking an Entry-Level Customer Service Representative to join our PA team. This position is perfect for someone who is friendly, motivated, and ready to build communication skills while representing nonprofit partners at local events and community spaces. Responsibilities Provide excellent customer service and support at events and outreach locations Communicate nonprofit missions and encourage community involvement Answer questions, share information, and engage with the public in a professional manner Collaborate with team members to meet outreach and engagement goals Why Work For Us Weekly pay, full training, and opportunities to grow - all in a positive team environment where your work makes a difference every day. Qualifications Strong communication and interpersonal skills Positive, outgoing personality No prior experience required - training is provided Full-time availability in our PA office and local travel for events Compensation Weekly pay: $600-$750 Advancement opportunities for motivated team members Apply Today! If you're looking for an entry-level role where you can grow your career while making an impact, apply now to join our PA team!

Job DescriptionOur team is rapidly expanding, and we're searching for a driven inside sales representative! You'll convert pre-qualified leads and turn former customers into repeat business. The successful applicant is incredibly persuasive and thrives on results. If you want to maximize your earning potential and are looking to grow your career in sales, please apply today!Compensation: $45,000 - $52,500 yearly Responsibilities: Use CRM software to maintain a database of current information on new sales opportunities as well as existing customers Produce sales reports on a regular basis to present a status update on progress towards company customer acquisition goals Generate repeat customers by persistently following up with existing customers via phone calls, emails, or other forms of communication Meet with prospects and convert them into new clients and ensure their needs are met Encourage potential clients to buy premium products and close the best possible deal Primarily, the employee must enjoy interacting with customers and making sales. Additional requirements include: Ability to juggle multiple tasks or projects High level of attention to detail and follow-through Must be cooperative and helpful Energetic and enthusiastic personality An ability to grasp construction concepts Must be a team player Must be able to add and subtract fractions as well as other basic math functions Must have a strong desire to learn Can work under pressure and be flexible to changing conditions Must be able to demonstrate a high sense of urgency Qualifications: Experience using CRM software as an integral part of the sales process High school diploma or GED required, college experience is highly valued One year of work experience in sales Excellent communication skills, listening skills, presentation skills, and customer service skills Sales experience is preferred but not required Construction and retail experience is preferred but not required We are looking for an outstanding individual who can grow with us and can positively contribute to our culture and continued success All candidates shall be tested for job fit as well as for basic math competency About Company At Rex Glass, we specialize in custom residential and commercial glass and mirror products. Exceptional service, along with getting it right for both the customer and our employees, is the core value that we've been demonstrating since 1958. The working environment is team-oriented and customer-focused while providing a rewarding and fun atmosphere that recognizes and strives for excellence.

The Decision Center Specialist on our Decision Center team is an expert in resolving exceptions across a variety of fulfillment functions in our dynamic and busy warehouse environment. Relying on our Company's process standards and expectations, you will be a diligent and thoughtful problem solver who is the internal champion for our customers. Decision Center Specialists will focus on reducing the financial impact to operations and the company by accurately assessing each problem order. Additionally, our Decision Center Specialist is capable of conducting root-cause analysis on defective orders in the warehouse and communicating these insights to Operations Leadership for training opportunities. In this role, you will: Verify transaction details, including SKU, size, condition and packaging Have a sound knowledge of our technical process map for all fulfillment, inventory control, and verification processes. Making a connection between physical tasks and actions triggered on the backend Identify the root cause of defects that can occur in our operational process flow, whether its a user error, process flaw, or systemic bug Inspect and troubleshoot exception orders that arise during the fulfillment process Manage returns and cancellations in accordance with company standards and policies Recommend training improvements to managers to enhance process accuracy Ensure the timely completion of all related tasks Own a high level of audits to ensure process accuracy and data integrity, with a focus on customer success Participate in regular team meetings to inform updates on exception activity and training opportunities Be a final decision maker on exception orders We are looking for: 1+ years of experience in dealing directly with specialized fulfillment problem solving, order management, or customer service in a warehouse environment Bachelors Degree preferred but not required Excellent communication skills, both written and verbal. Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility Experience working with a WMS for reporting, order investigation, and troubleshooting Technically proficient in Google Suite, Slack The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions” GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands-GOAT, Flight Club, Grailed and alias-GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. 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This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, you'll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation. This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office. * Support, document, track, and resolve complaints and inquiries from consumers. * Represent the company as a primary contact for consumer concerns. * Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors. * Troubleshoot end-to-end and collaborate with internal and external contacts for resolution. * Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences. * Consistently meet or exceed set quality and productivity metrics. * Adapt to evolving departmental processes and responsibilities. * Perform other duties as assigned.

🎧 Now Hiring: Inbound Customer Care Agents! 📍 Onsite in Grindstone, PA💼 Training Starts: February 9, 2026 ContactUs Communications (based in Columbus, OH) is growing - and we're excited to bring new opportunities to our Grindstone, Pennsylvania location! If you love helping others, enjoy problem-solving, and thrive in a positive, team-oriented environment - we'd love to meet you! 🌟 What You'll Do As an Inbound Customer Care Agent , you'll be the friendly voice that helps health care providers - from hospitals to dental offices - with their payment and account questions.Every day, you'll: Answer inbound calls with professionalism and positivity Assist with payment inquiries, transaction details, and updates Help users with website support (like password resets and navigation) Ensure all customer information is accurate Keep things friendly, helpful, and efficient - even on the 60-70 calls you'll rock through daily! 🧠 What You Bring We're looking for someone who's: At least 18 with a HS diploma or GED Tech-savvy and comfortable using Microsoft Office Able to type 25+ words per minute A great communicator - both on the phone and in writing Patient, empathetic, and upbeat (we love great attitudes!) Reliable, organized, and ready to grow with us(Knowledge of HIPAA is a plus, but not required - we'll train you!) ⏰ The Details Training Hours: Monday-Friday | 9:00 a.m. - 5:30 p.m. EST Regular Schedule: Monday-Friday | 8:00 a.m. - 7:00 p.m. EST (No weekends!) 8- Hour Shifts Location: 111 Roberts Road, Suite 400, Grindstone, PA 15442 💰 Perks & Benefits Paid training (get paid to learn!) Paid time off to rest and recharge Medical, dental & vision coverage 401(k) plan Opportunities for growth and advancement Earn up to $15/hour If you're ready to join a supportive team where your voice matters and your work makes a difference - apply today and grow your career with ContactUs Communications! Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Customer Service Representative - Payments & Support Bilingual Skills Strongly Preferred ContactUs Communications based in Columbus, Ohio, is expanding and has a new need for an existing client. This is a work on site position in our Grindstone, Pennsylvania location. About The Customer Service Representative - Payments & Support Role: We are seeking Customer Service Representatives who enjoy helping customers and are comfortable handling payments and billing-related inquiries. This role combines excellent customer care with accurate payment processing. Bilingual candidates are highly encouraged to apply, as supporting a diverse customer base is a key part of this position. Responsibilities: Provide professional and friendly customer service via inbound calls Assist customers with account questions, billing issues, and general service needs Process customer payments accurately and securely while following company policies Clearly explain balances, charges, and available payment options Document of customer interactions and payment activity in internal systems Resolve customer concerns while maintaining quality, compliance, and customer satisfaction standards Escalate complex issues when appropriate Comfortable handling an average of 60 - 70 calls per day Required Skills & Qualifications: Customer service or call center experience preferred (training provided) Comfort handling financial transactions and sensitive customer information Strong attention to detail and accuracy Ability to navigate multiple systems efficiently Excellent communication and problem-solving skills Reliable attendance and professionalism Bilingual Skills: Bilingual (English/Spanish or other languages) is a significant plus and highly valued Opportunities to regularly use bilingual skills to support customers Benefits: Paid time off Paid training Medical/Dental/Vision Insurance 401K Plan Opportunity for advancement Competitive starting wage Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement: ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.