Member Service Representative jobs at 1st Advantage Federal Credit Union - 20 jobs

Universal Member Services Representative - Denbigh Newport News, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Universal Member Services Representative to support our busy Denbigh Branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:45 p.m. Monday through Friday and rotating Saturdays (twice a month) 8:00 a.m. - 12:30 p.m. The Universal Member Services Representative role is responsible for performing a broad variety of member service functions such as opening/closing accounts, sales referrals, and handling member servicing issues. This position will also support the teller line functions through assisting members with their financial transactions involving paying and receiving, handling of negotiable instruments and appropriate cash management. This dual role will support the sales initiatives of the branch by offering credit union products and service, cross-selling, and referring loans and business partner services accordingly. Provides assistance in various areas of branch/retail operations as needed. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: * Dollar-for-dollar matching 401(k) plan to 4% of earnings. * Choice of three medical plans * Flexible Spending Accounts * Health Savings Accounts * Choice of two Dental plans * Vision * Basic Life & AD/D Insurance - no cost * Optional additional life insurance for colleagues, spouses, and children * Long-term Disability Insurance - no cost * Short-term Disability Insurance - no cost * Employee Assistance Program - no cost * Critical Illness, Accident, and Hospital Indemnity Plans * Generous paid time off accrual program * 11 Paid holidays * Pre-paid legal services * Pet Insurance * Discounts on consumer loans and mortgages, increases on savings products, and much more! To be considered for this opportunity, please submit your fully completed application and resume through our website. See below for full . Universal Member Services Representative Essential Functions & Responsibilities * Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner. * Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Increase cross sales and member referrals. Consistently meet or exceed performance goals as established by management. * Receives and processes member financial transactions, including deposits, withdrawals, transfers, payments, issuing money orders, cashier's checks, gift cards and handles basic account inquiries. Has proficient knowledge of check hold policies with the ability to make check hold decisions. Demonstrates a strong knowledge of regulations pertaining to account transactions to include trusts, estates, IRAs, VA UTMA, and loan products. Manage the operational integrity of personal cash drawer, vault, TCD and has a solid understanding of audit policies and procedures. * Responsible for maintaining, enhancing, current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business. * Maintain a comprehensive knowledge of Bank Secrecy Act and Patriots Act. * Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. * Perform other job-related duties as assigned to include Teller functions. Performance Measurement * To adhere to all major duties and responsibilities as assigned. * To maintain a thorough knowledge of policies, procedures, and trends in the credit union industry. * Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards. * Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products. * Balance cash drawer proficiently both in cash and non-cash transactions, having no reportable outages or charged back fraud items. * Achieve the minimum of 100% on individual assigned production goals. * Proactively seek sales opportunities to cross-sell or refer members accordingly. * Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner. * Maintain the work environment with a businesslike appearance. Uphold 1A image standards. * Maintain open communication between all colleagues, departments, leadership, and members. * Maintain a dependable record of attendance and timeliness. * Completion of "other" tasks as assigned. * Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications: Experience One year of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussion involves a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Excellent organizational skills and attention to detail, 10 key calculators with basic knowledge of credit union systems, products, and services. Familiarity with positions related laws and regulations to include Reg CC, Truth in Savings, Truth in Lending, CIP, Bank Secrecy Act, and the Patriots act. The ability to work well independently. Excellent written and oral communication skills with proficiency in Word, Outlook, and Excel etc. Physical Requirements Talking - Effective verbal communication to convey and acknowledge receiving detailed or important instructions, accurately, loudly, or quickly. Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively. Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery. Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery. Physical Strength - Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25lbs. of force occasionally and required to lift up to 25lbs. Reaching and Stretching - Reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counter, and desks. Work Environment Standard office work environment. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check. EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to: Paid time off that begins accruing on your first day Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting Company-paid short-term, long-term disability, and employee life and AD&D coverage A tuition reimbursement benefit which reflects our investment in your future Competitive pay along with opportunities for annual raises and promotions Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritized The Contact Center Specialist is responsible for all activities to support members; including but not limited to online banking message center, online account opening, chat, e-mail, faxes, both inbound and outbound member phone calls, etc. Accurately and effectively process service requests received through remote channels. Develops new business opportunities through outbound calling and digital messaging by proactively making product and service recommendations. Key Responsibilities Performs daily operational responsibilities within the Contact Center. Effectively and efficiently practices first touch resolution in researching, processing, and responding to service requests through all inbound calls and digital channels. Utilizes policies and procedures, resources, and product guides to deliver accurate responses in all remote channels. Identifies financial service needs and educates members on the best options and finds solutions to meet financial objectives and goals. Ability to work independently and meet all goals and responsibilities with minimal supervision. Provides resolutions that are within established policies, procedures, and level of authority, or escalating recommendations to management. Assists with members to de-escalate and resolve problems. Is a subject matter expert in inbound member calls and digital channels, provides support including member troubleshooting and effectively communicates, verbally and in writing, technical solutions in non-technical terms. Meets all member expectations as well as assigned quality and productivity goals. Proactively looks for ways to solve and improve remote channel processes, reporting any inefficiencies for improved member experience. Collaborates with other support departments and or with 3rd party vendors, developing constructive cooperative relationships. Assists in all department tasks as needed. Performs other job-related duties as assigned. Requirements Education: A high school education or GED; additional college courses or continuing education preferred. Experience: One to three years of similar or related experience. Familiarity with windows-based computer equipment and software is required. Previous experience with Microsoft Office Suite and online banking software applications is preferred. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. A passion for technology and training/educating people around technology is desired. Other Skills: 1. Must have ability to multi-task time management and organizational abilities. 2. Ability to communicate in a polite and professional manner utilizing technology to include but not limited to email, online chat, and by phone.3.Ability to resolve conflict using de-escalation and critical thinking skills.4. Ability to effectively access and interpret information on computer screens, documents, and reports.5. General knowledge of computer equipment and related software. Experience with Microsoft Suite is desired (Outlook, Teams, Word, Excel, PowerPoint, & SharePoint) 6.Ability to effectively troubleshoot computer related issues. Physical Requirements: Qualifications include sitting at a computer for extended periods of time and wearing a headset; and being able to lift/carry up to 10 pounds. Work Environment: In Office Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.

Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution. Culture Competencies: S.T.R.I.V.E Maintains our members' and employees' trust by safeguarding their financial data and information. Values and respects everyone's abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of 'better together'. Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles. Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk. General Summary Under general supervision and in compliance with all federal and state regulations and USSFCU policies and procedures, assists in the daily activities involved in the operation of the retail branch. Serves as an ambassador of USSFCU by espousing our 'Better Together' philosophy to fulfill our purpose of helping our members achieve financial success. Performs routine and complex transactions which include cash handling in retail branches. Possesses strong customer service skills, able to have professional conversations with members. Develops relationships with members, engages as a member advocate, actively listens, identifies member needs and provides solutions. Is driven to meet or exceed performance and branch sales and service goals. Responds to questions and requests for information and maintains knowledge of credit union products and services. Possesses a drive to succeed professionally and grow with USSFCU. Major Duties and Responsibilities Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both external and internal members. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on USSFCU, our members, potential members, and teammates. May be asked to assist at various branches should the need arise. Ability to arrive to a branch earlier or later than normal business hours to assist with tasks such as audits, ATM replenishment, training, etc. Must have the capability to work remotely from home. Performs routine and complex member transactions. Completes all transactions and processes accurately and efficiently. Avoids exceptions and repeat errors. Accurately balances cash and checks daily and assists with the daily balancing of the branch. May assist with various branch tasks such as ordering currency, reconciling various monetary instruments, servicing ATM's, verifying cash, etc. Able to apply common sense understanding to carry out detailed instructions and provide solutions. Accurately tracks and records all required audit information on required logs such as the monetary instrument log, instant issue card log, etc. Understands required regulatory processes such as CTR's and SAR's and how and when to utilize them. Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone or other channels such as email. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions. Participates in training programs on opening new accounts (XA) and loan products and services (LPQ). Completes training and retains knowledge related to procedures for opening new memberships, accounts, and loans. Understands and maintains knowledge of credit union services and products. Also maintains a basic understanding of ancillary products such as GAP, Warranty Services, etc. Works as part of the branch team in meeting and exceeding sales and service goals. As a member advocate, actively listens to offer referrals for products and services based on the member's needs. Accurately completes all related forms and procedures that may be required for referrals of products and services. Understands and is able to convey to members the appropriate rules and regulations related to the member's products and services such as Member Privilege. Works interactively and positively with other team members to promote unity, communication, and consistency of operations within the branch and the organization as a whole. Actively participates to help the team meet and exceed branch and organizational goals. Is results driven, possesses a high sense of urgency, and is self-motivated to succeed. Able to multitask and practices good organizational skills. Assists other departments as necessary and works closely with other departments in obtaining information for members or in ascertaining necessary corrections for errors. Maintains confidentiality of all member interactions, transactions, and documentation. Ensures that proper handling of documents occurs to include proper logging of documents for storage and/or destruction, filing, imaging, and shredding. Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Ensures timely completion of all assigned training. Strives to improve own personal performance. Takes responsibility and ownership of actions and decisions. Is dependable and adheres to assigned schedule. Understands and complies with all applicable federal and state regulations to include but not limited to Bank Secrecy Act, Reg. CC, etc. Understands and complies with USSFCU policies and procedures. Non-essential Duties & Responsibilities Performs other duties as assigned. Education: College degree or high school diploma. Experience: 1+ years of relevant experience in financial or customer service cash handling environment. Skills: Ability to successfully complete new account and loan training within 1 year of service. Ability to cross-sell products and services; attention to detail; Experienced with basic PC applications such as Word, Excel, and Outlook; knowledge of Credit Union policies and procedures with particular emphasis in teller and member service areas preferred. Bilingual in Spanish a plus. Communication: Possesses excellent conversational, active listening and interpersonal skills needed to build member relationships. Possesses excellent written communication skills. Deals effectively with members and all levels of staff. Salary: Metropolitan Area (DC, MD, VA) Minimum $49,131.76 - $73,697.64 Maximum Supervisory: None Required Time in Service: None Required Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution. Culture Competencies: S.T.R.I.V.E Maintains our members' and employees' trust by safeguarding their financial data and information. Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'. Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles. Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk. General Summary The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals. Major Duties & Responsibilities Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates. Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions. Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly. Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected. Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures. Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue. Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Works with other team members and departments to provide assistance and resolution to member inquiries. Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills. Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act. Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans. Non-essential Duties & Responsibilities Performs other duties as assigned. Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required. Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required. Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services. Supervisory: None Required. Time in Service: None Required. Salary Range: Staunton/Waynesboro/Harrisonburg $37,655.58 - $56,438.37 Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement. Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more. Benefits and Perks of SDFCU Include: Diversity and Inclusion: Work in an environment that values and respects all team members Paid Holidays: Enjoy 12 paid holidays a year, including your birthday Flexible Work Options: Potential work-from-home options after the introductory period Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance Tuition Reimbursement: Support for your ongoing education and career development Commute/Parking Incentives: Financial incentives for your daily parking Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages Gym Reimbursement: Stay healthy with our gym membership reimbursement program Team Bonding: Participate in company and team bonding events that foster a collaborative work environment Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth. State Department Federal Credit Union is seeking a Loan Servicing Representative II to support key functions in loan processing, member support, and financial counseling. Essential Duties and Responsibilities: Process monthly Moneyline review reports Process charge-offs via Episys Manage CheckSystems reporting Oversee lien recordation Title follow-up with DMVs and dealerships Support members through credit counseling and financial wellness education. Managing the BALANCE program and vendor relationship Review third-party counseling proposals Handle total loss claims Post payoff checks Prepare title documents for release. Qualifications Required Skills and Competencies: Minimum of 4 years credit union or financial institution experience related to consumer loan products and the servicing of loans and insurance products. Episys, Streamlend, MeridianLink and FDR experience are a plus. Business degree or related Credit Union, Consumer Lending experience helpful. Excellent interpersonal, verbal and written communication skills. Excellent organizational skills and attention to details. Consumer Credit Counseling Certification helpful. Ability to perform multiple tasks accurately and meet strict deadlines. Demonstrated expertise using Microsoft Office suite. Ability to work flexible hours, to include working overtime and weekend hours, with minimal advance notice.

Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan Position Summary: As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You'll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies. Responsibilities: Member Engagement: Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone. Efficiently process transactions, including deposits, withdrawals, and account transfers. Balance checks and cash accurately, ensuring compliance with daily cash received vouchers. Loan and Account Services: Receive loan payments, checks, and cash for deposit into members' savings and checking accounts. Verify amounts and examine checks for proper endorsement and negotiability. Input transaction information into our computer system via PC. Respond to member correspondence regarding account transactions. Information and Outreach: Provide basic account information on loans and share products to members as needed. Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products. Record member activity in the Synapsys MRM system. Service Excellence: Embrace the “Pillars of Member Service” by consistently delivering friendly and professional interactions to both internal and external members. Stay informed about all Apple FCU products, services, policies, and procedures. Complete internal training requirements promptly. Sales and Compliance: Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly. Process member requests for share withdrawals. Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures. Refer any questionable transactions to your immediate supervisor. Qualifications-all required unless otherwise noted: At least 12 months of experience in a financial institution or cash handling role. High school diploma or equivalent (GED). Strong interpersonal skills and a commitment to exceptional member/customer service. Effective oral and written communication abilities. Willingness to learn and promote credit union products. Proficiency with basic math and attention to detail. Ability to navigate PC-based systems. Comfort working in a financial institution environment. Employment Type: Part-Time Location: 1850 S Loudoun Street, Winchester, VA 22601 *** Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility. ***

Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution. Culture Competencies: S.T.R.I.V.E Maintains our members' and employees' trust by safeguarding their financial data and information. Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'. Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles. Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk. General Summary The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals. Major Duties & Responsibilities Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates. Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions. Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly. Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected. Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures. Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue. Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe. Works with other team members and departments to provide assistance and resolution to member inquiries. Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills. Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act. Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans. Non-essential Duties & Responsibilities Performs other duties as assigned. Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required. Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required. Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services. Supervisory: None Required. Time in Service: None Required. Salary: Metropolitan Area (DC, MD, VA) Minimum $47,772.01 - $71,658.01 Maximum Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement. Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Benefits: Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.

Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution. Culture Competencies: S.T.R.I.V.E Maintains our members' and employees' trust by safeguarding their financial data and information. Values and respects everyone's abilities, opinions, and feedback to achieve trust, safety, and well-being in a friendly, welcoming, and cooperative environment. Actively devoted to our motto of 'better together'. Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles. Generates new ideas, supports change, provides new efficient solutions, and solves problems creatively while balancing risk. General Summary Under general supervision, but in accordance with policies, practices, and procedures, analyzes account and loan problems and determines root causes to ensure proper file maintenance of accounts. Under general supervision, but in accordance with established policies and procedures, is responsible for working with members and loan staff regarding post loan issues. Monitors several lending specific reports to assist the Credit Union in mitigating its risk and regulatory compliance. Provides professional internal customer service and support to other departments. Major Duties & Responsibilities Ensures timely response to member research requests pertaining to areas of responsibility. Provides member assistance in problem areas of account maintenance, interest and payoff calculations and statement problems. Maintains related records and summaries of research on these accounts on the Support Magic ticket format. Assist teammates with automobile title issues to include filing liens, monitoring receipt of titles for recently issued loans, and releasing liens. Reviews list of paid auto loans and releases automobile titles when appropriate. Tracks/research title exceptions. Works with members, dealers, and appropriate governmental agencies to obtain missing titles. Assist with managing the unperfected title report with third party vender to mitigate exposure of the CU's collateral. Monitors monthly reports on flood insurance policies and missing real estate liens. Processes all Gap and auto warranty claims from the membership. Provides professional internal customer service and support for other departments by handing request via the JIRA ticketing system, answering questions and providing information regarding the resolution of title issues or other documentation requests. Demonstrates professionalism in discussing sensitive financial situations. Processes return check payments on loans for the accounting department. Loan adjustment/modifications (changing of due date, moving loans from account to account, refunding of interest credit, etc.)f Reviews and maintains weekly and monthly loan related reports to mitigate risk and regulatory compliance. Interact with title companies, law offices etc. for the payoff and release of real estate liens. Prepares certificates of satisfaction and other documents as necessary. Provides professional internal customer service and support to other departments by answering questions and assisting co-workers regarding the resolution of member service issues. Provides scanning of the Lending department files and documents (recorded deeds and lien release, etc.). Works with CUMA and Midwest to make sure all final first mortgage packets are assembled and uploaded properly with the correct closing documents. Assists the Collections Department in doing monthly charge-offs, payoffs, loan adjustments and any locating any loan documents requested. Assist with the filed and boxed archived work and the tracking log. Composes of the archived pending report that keeps track of all new close ended loans with insurance and new open-end loans. Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: The Credit Union Bylaws, Bank Secrecy Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting. Non-essential Duties & Responsibilities Performs other duties as assigned. Education: High school diploma/equivalent required. Bachelor's degree preferred. Experience: Two (2) years relevant experience required. One (1) year of lending or loan auditing experience is preferred. Skills: Excellent math skills and familiarity with basic accounting principles required. Proficiency with PC applications such as Word and Excel required. Communication: Excellent verbal and written communication skills required. Location: This position is located at headquarters in Alexandria, VA. Supervisory: None Required. Salary: Metropolitan Area (DC, MD, VA) $54,481.13 - $81,721.69 Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement Time in Service: None Required. Successful candidates will be evaluated and leveled based on previous experience. Equal Opportunity Employer/Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan Position Summary: As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You'll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies. Responsibilities: Member Engagement: Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone. Efficiently process transactions, including deposits, withdrawals, and account transfers. Balance checks and cash accurately, ensuring compliance with daily cash received vouchers. Loan and Account Services: Receive loan payments, checks, and cash for deposit into members' savings and checking accounts. Verify amounts and examine checks for proper endorsement and negotiability. Input transaction information into our computer system via PC. Respond to member correspondence regarding account transactions. Information and Outreach: Provide basic account information on loans and share products to members as needed. Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products. Record member activity in the Synapsys MRM system. Service Excellence: Embrace the “Pillars of Member Service” by consistently delivering friendly and professional interactions to both internal and external members. Stay informed about all Apple FCU products, services, policies, and procedures. Complete internal training requirements promptly. Sales and Compliance: Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly. Process member requests for share withdrawals. Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures. Refer any questionable transactions to your immediate supervisor. Qualifications-all required unless otherwise noted: At least 12 months of experience in a financial institution or cash handling role. High school diploma or equivalent (GED). Strong interpersonal skills and a commitment to exceptional member/customer service. Effective oral and written communication abilities. Willingness to learn and promote credit union products. Proficiency with basic math and attention to detail. Ability to navigate PC-based systems. Comfort working in a financial institution environment. Employment Type: Part-Time Location: 8700 Centreville Road, Suite 101, Manassas, VA 20110 ***Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility.***

Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan Position Summary: As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You'll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies. Responsibilities: Member Engagement: Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone. Efficiently process transactions, including deposits, withdrawals, and account transfers. Balance checks and cash accurately, ensuring compliance with daily cash received vouchers. Loan and Account Services: Receive loan payments, checks, and cash for deposit into members' savings and checking accounts. Verify amounts and examine checks for proper endorsement and negotiability. Input transaction information into our computer system via PC. Respond to member correspondence regarding account transactions. Information and Outreach: Provide basic account information on loans and share products to members as needed. Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products. Record member activity in the Synapsys MRM system. Service Excellence: Embrace the “Pillars of Member Service” by consistently delivering friendly and professional interactions to both internal and external members. Stay informed about all Apple FCU products, services, policies, and procedures. Complete internal training requirements promptly. Sales and Compliance: Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly. Process member requests for share withdrawals. Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures. Refer any questionable transactions to your immediate supervisor. Qualifications-all required unless otherwise noted: At least 12 months of experience in a financial institution or cash handling role. High school diploma or equivalent (GED). Strong interpersonal skills and a commitment to exceptional member/customer service. Effective oral and written communication abilities. Willingness to learn and promote credit union products. Proficiency with basic math and attention to detail. Ability to navigate PC-based systems. Comfort working in a financial institution environment. Employment Type: Part-Time Location: 8700 Centreville Road, Suite 101, Manassas, VA 20110 ***Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility.***

Job Description Why Join Apple? At Apple Federal Credit Union, we're more than a financial institution; we're a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we're committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That's why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you're just starting out or advancing your career, you'll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan Position Summary: As a Member Services Representative I at Apple Federal Credit Union, you will be the face of our organization, providing exceptional service to our members. Your responsibilities include processing transactions, assisting with account inquiries, and promoting our products. You'll play a vital role in maintaining positive member relationships and ensuring compliance with credit union policies. Responsibilities: Member Engagement: Represent the credit union to members with courtesy and professionalism, whether in person, by mail, or over the telephone. Efficiently process transactions, including deposits, withdrawals, and account transfers. Balance checks and cash accurately, ensuring compliance with daily cash received vouchers. Loan and Account Services: Receive loan payments, checks, and cash for deposit into members' savings and checking accounts. Verify amounts and examine checks for proper endorsement and negotiability. Input transaction information into our computer system via PC. Respond to member correspondence regarding account transactions. Information and Outreach: Provide basic account information on loans and share products to members as needed. Under the guidance of branch management, contact members regarding deposit accounts, loan applications, and other relevant products. Record member activity in the Synapsys MRM system. Service Excellence: Embrace the “Pillars of Member Service” by consistently delivering friendly and professional interactions to both internal and external members. Stay informed about all Apple FCU products, services, policies, and procedures. Complete internal training requirements promptly. Sales and Compliance: Identify cross-selling opportunities based on Synapsys recommendations and refer members accordingly. Process member requests for share withdrawals. Adhere to Apple FCU Security Policy, CTR (Currency Transaction Report) and SAR (Suspicious Activity Report) reporting, and negotiable items procedures. Refer any questionable transactions to your immediate supervisor. Qualifications-all required unless otherwise noted: At least 12 months of experience in a financial institution or cash handling role. High school diploma or equivalent (GED). Strong interpersonal skills and a commitment to exceptional member/customer service. Effective oral and written communication abilities. Willingness to learn and promote credit union products. Proficiency with basic math and attention to detail. Ability to navigate PC-based systems. Comfort working in a financial institution environment. Employment Type: Part-Time Location: 8700 Centreville Road, Suite 101, Manassas, VA 20110 ***Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility.***

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to: * Paid time off that begins accruing on your first day * Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge * 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting * Company-paid short-term, long-term disability, and employee life and AD&D coverage * A tuition reimbursement benefit which reflects our investment in your future * Competitive pay along with opportunities for annual raises and promotions * Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives * A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize The role of the Member Service Representative is to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email. Key Responsibilities * Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs. * Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards. * Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents. * Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions. * Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors. * Supports other branch locations and the Contact Center as needed. * Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch. * Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes. * Performing other duties as assigned. Requirements * Education: High School Diploma or equivalent. * Experience: One to three years of similar or related experience. * Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired. * Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds. * Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. * Work Environment: In Office Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.

Full-time Description ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to: Paid time off that begins accruing on your first day Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting Company-paid short-term, long-term disability, and employee life and AD&D coverage A tuition reimbursement benefit which reflects our investment in your future Competitive pay along with opportunities for annual raises and promotions Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize The role of the Member Service Representative is to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email. Key Responsibilities Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs. Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards. Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents. Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions. Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors. Supports other branch locations and the Contact Center as needed. Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch. Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes. Performing other duties as assigned. Requirements Education: High School Diploma or equivalent. Experience: One to three years of similar or related experience. Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired. Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds. Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Work Environment: In Office Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.

Full-time Description ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to: Paid time off that begins accruing on your first day Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting Company-paid short-term, long-term disability, and employee life and AD&D coverage A tuition reimbursement benefit which reflects our investment in your future Competitive pay along with opportunities for annual raises and promotions Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives A supportive environment which fosters an employee-centric in which workplace where growth and member relationships are prioritized The role of the MSR II is to assist members and prospective members with all areas of their Credit Union needs. Supports the Business Development strategies by participating in onsite and virtual visits to business location to provide financial education and establish membership. Efficiently and independently processes financial transactions, explains services, sets up new accounts, respond to problems, and directs members to the appropriate person(s)/department. Ensuring the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email. Key Responsibilities: Proficient in Business services to include all business account products and some knowledge of business lending and in the handling of all areas of Financial Services to include Retirement Accounts, Insurance products, Trust Accounts etc. Originates and closes Home Equity Loans. Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards. Opens and closes all types of accounts and perform file maintenance as needed; ensure collection of all required signatures and documents. Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors. Creates and manages a book of business based on member interactions seeking strongly endorsed referrals. Manage leads generated by Business Services and Marketing Departments for different Segment Groups. Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs. Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems and identify solutions. Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch. Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes. Performs other duties as assigned. Requirements Education: High School Diploma or equivalent. Experience: One to three years of similar or related experience. Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired. Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds. Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Work Environment: In Office Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to: * Paid time off that begins accruing on your first day * Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge * 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting * Company-paid short-term, long-term disability, and employee life and AD&D coverage * A tuition reimbursement benefit which reflects our investment in your future * Competitive pay along with opportunities for annual raises and promotions * Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives * A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize The role of the Member Service Representative is to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email. Key Responsibilities * Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs. * Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards. * Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents. * Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions. * Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors. * Supports other branch locations and the Contact Center as needed. * Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch. * Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes. * Performing other duties as assigned. Requirements * Education: High School Diploma or equivalent. * Experience: One to three years of similar or related experience. * Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired. * Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds. * Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. * Work Environment: In Office Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to: * Paid time off that begins accruing on your first day * Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge * 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting * Company-paid short-term, long-term disability, and employee life and AD&D coverage * A tuition reimbursement benefit which reflects our investment in your future * Competitive pay along with opportunities for annual raises and promotions * Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives * A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize The role of the Member Service Representative is to assist members and prospective members with all areas of their Credit Union needs. Efficient and independently process financial transactions, explain services, set up new accounts, respond to problems, and direct members to the appropriate person(s)/department. Ensure the sales, service, and operational functions assigned are being performed efficiently and within guidelines. Support and assist members through all communication channels to include in branch, incoming and outbound calls, message center and by email. Key Responsibilities * Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs. * Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards. * Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents. * Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions. * Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors. * Supports other branch locations and the Contact Center as needed. * Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch. * Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes. * Performing other duties as assigned. Requirements * Education: High School Diploma or equivalent. * Experience: One to three years of similar or related experience. * Other Skills: 1. Must be able to operate a PC and related software programs with average speed and accuracy. 2. Possess time management and organizational skills.3. Experience with Microsoft Office, Outlook, SharePoint is desired. * Physical Requirements: Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds. * Interpersonal Skills: Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. * Work Environment: In Office Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans' status.

Role: Handle incoming calls and perform outbound calling as needed. Identify member needs through the use of consultative sales techniques, effectively communicate solutions by referring various credit union products and services. Respond promptly to service requests, resolve the issue or refer members to the appropriate department/ staff member. Essential Functions & Responsibilities: 65% Available to accept inbound member calls from the Account Specialist queue and performs outbound calling as needed. 10% Identifies cross-sell opportunities by asking questions and refers members to the appropriate employee and/or business partners to deliver those products and services. Answers questions about product details and services; the credit union and issues with accounts for members. 10% Process PBI queue Contact/Service events. 5% Respond to BANNO conversations in an accurate and professional manner. 5% Cross trains on other duties that employees of the Contact Center perform. 5% Perform other related duties as assigned. Performance Measurements: 1. Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements. Knowledge and Skills: Experience: Six months to two years of Call Center or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills: Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone. Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials. Must have the skill and ability to use Microsoft Word and Excel. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Monday - Friday 8:45-5:15

Member Services Representative - Kiln Creek Yorktown, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Kiln Creek branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays (twice a month) from 8:00 a.m. -12:30 p.m. The Member Services Representative role is responsible for performing a broad variety of member service functions such as opening and closing accounts, opening or renewing certificate accounts, and assisting members with consumer loan requests. Support the performance goals set for the branch and credit union. Informs and advises members and potential members of credit union products and services and effectively refer members when products or services are handled in other areas or departments. Ensures that members and colleagues are promptly and professionally served by maintaining the standards set for the branch. Provides assistance in various areas of branch/retail operations as needed. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: Dollar-for-dollar matching 401(k) plan to 4% of earnings. Choice of three medical plans Flexible Spending Accounts Health Savings Accounts Choice of two Dental plans Vision Basic Life & AD/D Insurance - no cost Optional additional life insurance for colleagues, spouses, and children Long-term Disability Insurance - no cost Short-term Disability Insurance - no cost Employee Assistance Program - no cost Critical Illness, Accident, and Hospital Indemnity Plans Generous paid time off accrual program 11 Paid holidays Pre-paid legal services Pet Insurance Discounts on consumer loans and mortgages, increases on savings products, and much more! To be considered for this opportunity, please submit your fully completed application and resume through our website. See below for full . Member Services Representative Essential Functions & Responsibilities Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner. Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Enhances credit union performance by increasing referral volume. Consistently meet or exceed performance goals established for the MSR I position. Maintain a knowledge of and adhere to credit union policies and procedures, with particular attention to the Bank Secrecy Act and the Patriot Act. Responsible for building and retaining current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business. Perform other job-related duties as assigned to include Teller functions. Ensures that member service functions are professionally delivered in a timely manner and that the credit union's professional reputation is maintained. Performance Measurements Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards and security procedures. Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products. Develop knowledge of and consistently follow credit union product and services to include all types of account offerings and consumer lending products. Consistently achieves goals established for position as documented on credit union scorecard. To maintain a dependable record of attendance and timeliness. Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications: Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationship, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy, and tact in communication. Other Skills Basic knowledge of credit union information systems and accounting functions. Familiarity with position related laws and regulations such as Regulation CC, Truth in Savings, Bank Secrecy Act and The Patriot Act. Solid organizational skills. Possess excellent communication and public relation skills. Demonstrates a willingness to assist others. Physical Requirements Talking - Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly. Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively. Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners and other office machinery. Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery. Physical Strength - Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25 lbs. of force occasionally and required to lift up to 25lbs. Reaching and Stretching - reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counters, and desks. Work Environment Standard office work environment. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check. EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Universal Member Services Representative - Denbigh Newport News, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Universal Member Services Representative to support our busy Denbigh Branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:45 p.m. Monday through Friday and rotating Saturdays (twice a month) 8:00 a.m. - 12:30 p.m. The Universal Member Services Representative role is responsible for performing a broad variety of member service functions such as opening/closing accounts, sales referrals, and handling member servicing issues. This position will also support the teller line functions through assisting members with their financial transactions involving paying and receiving, handling of negotiable instruments and appropriate cash management. This dual role will support the sales initiatives of the branch by offering credit union products and service, cross-selling, and referring loans and business partner services accordingly. Provides assistance in various areas of branch/retail operations as needed. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: Dollar-for-dollar matching 401(k) plan to 4% of earnings. Choice of three medical plans Flexible Spending Accounts Health Savings Accounts Choice of two Dental plans Vision Basic Life & AD/D Insurance - no cost Optional additional life insurance for colleagues, spouses, and children Long-term Disability Insurance - no cost Short-term Disability Insurance - no cost Employee Assistance Program - no cost Critical Illness, Accident, and Hospital Indemnity Plans Generous paid time off accrual program 11 Paid holidays Pre-paid legal services Pet Insurance Discounts on consumer loans and mortgages, increases on savings products, and much more! To be considered for this opportunity, please submit your fully completed application and resume through our website. See below for full . Universal Member Services Representative Essential Functions & Responsibilities Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner. Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Increase cross sales and member referrals. Consistently meet or exceed performance goals as established by management. Receives and processes member financial transactions, including deposits, withdrawals, transfers, payments, issuing money orders, cashier's checks, gift cards and handles basic account inquiries. Has proficient knowledge of check hold policies with the ability to make check hold decisions. Demonstrates a strong knowledge of regulations pertaining to account transactions to include trusts, estates, IRAs, VA UTMA, and loan products. Manage the operational integrity of personal cash drawer, vault, TCD and has a solid understanding of audit policies and procedures. Responsible for maintaining, enhancing, current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business. Maintain a comprehensive knowledge of Bank Secrecy Act and Patriots Act. Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Perform other job-related duties as assigned to include Teller functions. Performance Measurement To adhere to all major duties and responsibilities as assigned. To maintain a thorough knowledge of policies, procedures, and trends in the credit union industry. Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards. Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products. Balance cash drawer proficiently both in cash and non-cash transactions, having no reportable outages or charged back fraud items. Achieve the minimum of 100% on individual assigned production goals. Proactively seek sales opportunities to cross-sell or refer members accordingly. Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner. Maintain the work environment with a businesslike appearance. Uphold 1A image standards. Maintain open communication between all colleagues, departments, leadership, and members. Maintain a dependable record of attendance and timeliness. Completion of “other” tasks as assigned. Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications: Experience One year of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussion involves a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Excellent organizational skills and attention to detail, 10 key calculators with basic knowledge of credit union systems, products, and services. Familiarity with positions related laws and regulations to include Reg CC, Truth in Savings, Truth in Lending, CIP, Bank Secrecy Act, and the Patriots act. The ability to work well independently. Excellent written and oral communication skills with proficiency in Word, Outlook, and Excel etc. Physical Requirements Talking - Effective verbal communication to convey and acknowledge receiving detailed or important instructions, accurately, loudly, or quickly. Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively. Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery. Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery. Physical Strength - Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25lbs. of force occasionally and required to lift up to 25lbs. Reaching and Stretching - Reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counter, and desks. Work Environment Standard office work environment. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check. EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.