MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA.
The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
Prepare system for operational use and support operational tests.
Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support.
Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree.
8+ years total related experience
6+ years of relevant SCI experience.
Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire.
Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages).
Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation).
Preferred Qualifications:
3+ years of SAP related experience highly desired.
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired.
Clearance Requirements:
Current Top- Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
$75k-109k yearly est. 5d ago
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Sustaining Manufacturing & Logistics Specialist
Cognizant 4.6
Palo Alto, CA jobs
Cognizant is a leading provider IT and BPO services, providing critical initiatives to a variety of global clients. The Hardware Operations team is a part of a high profile client project that provides interactive panoramas from positions along many streets in the world. Hardware Operations is responsible for building, testing, deploying, and maintaining imagery hardware and sensors used on different platforms. This dual-role position is responsible for both the operational logistics and the sustaining manufacturing engineering support for imagery collection equipment. It involves managing the product lifecycle through inventory coordination, equipment movement, and stock control, while also supporting the manufacturing process to ensure quality, yield, and timely implementation of engineering changes. Please note that this role is based in Palo Alto, CA. Only local candidates will be considered.
Role Responsibilities
Manufacturing Sustaining & Engineering Support
BOM & ECR Management:
Understand and define the requirements of basic Bills of Materials (BOM) for assemblies and subassemblies.
Submit Engineering Change Requests (ECR) and New Part Requests (NPR).
Production Transactions:
Generate Assembly Complete (AC) and 'Dekit' orders for assemblies and sub-assemblies at the Contract Manufacturer (CM).
Quality Support:
Assist in monitoring manufacturing process yields and test fallout rates.
Support engineers in basic Root Cause Analysis (RCA) for recurring production issues.
Documentation:
Collect and organize Return Material Authorization (RMA) data related to manufacturing failures.
Maintain the inventory overview of failed/repaired units.
Inventory and Logistics Coordination
Standard Moves:
Manage all inbound and outbound CM shipments, ensuring operational readiness and setup support.
Process ticket requests and manage service ticket creation and monitoring in collaboration with the Logistics workflow team.
Equipment Movement:
Support in fulfilling imagery collection equipment movement requests (domestic and international) through the product lifecycle, keeping in mind country-specific regulations.
Inventory Audits & Control:
Assist with annual physical inventory counts in collaboration with the CM.
Review inventory data, identify discrepancies, and perform necessary audits or reconciliations.
Support stock management, scheduled stock count, and forecasting activities
Desired Skills & Experience
A bachelor's degree is preferred, but a High School diploma will be accepted with enough relevant experience.
2-5 years of combined experience in logistics/inventory and manufacturing/sustaining engineering roles.
2 years of experience with Hardware Operations
Proficient in ERP and MES (Manufacturing Execution Systems).
Supply Chain & Logistics: Experienced in logistics, vendor management, and warehouse operations.
Familiarity with stock management, forecasting principles, and spreadsheet applications.
Knowledgeable in manufacturing processes, quality control methodologies, and problem-solving techniques (e.g., Root Cause Analysis - RCA, Failure Mode and Effects Analysis - FMEA).
Excellent interpersonal and communication skills, with the ability to operate and communicate effectively
Hourly Rate and Other Compensation:
The annual salary for this position is between $80,000 - $99,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
$80k-99k yearly 3d ago
Remote People Strategy & Programs Specialist
Nava 4.0
California, MO jobs
A consultancy and public benefit corporation is seeking a People Strategy Specialist to enhance performance management, employee experience, and support team health. Responsibilities include managing performance cycles, coordination of engagement surveys, and supporting leadership initiatives. The ideal candidate has experience in performance management and is skilled in data analytics. This role offers remote work flexibility and competitive compensation in the range of $70,000 - $80,000 annually.
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$70k-80k yearly 2d ago
Secret-Clearance Program PM Specialist (Risk & Opportunity)
Northrop Grumman Corp. (JP 4.7
Sunnyvale, CA jobs
A leading defense technology company seeks a Principal/Sr. Principal Program Project Management Specialist in Sunnyvale, CA. This role involves managing project schedules, coordinating risk management efforts, and advising senior management on risks. Candidates should have relevant degrees and significant project management experience, as well as the ability to maintain a U.S. DoD Secret security clearance. Competitive salary range from $94,200 to $176,300 based on experience.
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$94.2k-176.3k yearly 3d ago
Valuation & Growth Analytics Specialist
Google Inc. 4.8
Mountain View, CA jobs
A leading tech company in Mountain View is seeking a Customer Value Analyst to influence business strategy through financial modeling and data analytics. The role requires expertise in data analysis and experience in machine learning. You will be responsible for delivering insights on key initiatives, collaborating with cross-functional teams, and supporting strategic decisions. Competitive salary range is $117,000-$167,000 plus bonus and equity.
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$117k-167k yearly 5d ago
AI Sales Specialist: CX Growth & Demos (Hybrid)
Zendesk Group 4.6
San Francisco, CA jobs
A leading customer service solutions provider seeks an AI Sales Specialist to drive the growth and adoption of AI products. In this role, you will manage sales quotas and collaborate with account executives to develop revenue strategies while building strong customer relationships. The ideal candidate has a proven sales track record, excellent communication skills, and a passion for AI solutions. This role offers a hybrid work model and competitive on-target earnings ranging from $226,000.00 to $340,000.00.
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$226k-340k yearly 2d ago
Associate Platform Specialist, Apple Ads
Apple Inc. 4.8
San Francisco, CA jobs
At Apple, we believe in the power of technology to enrich people's lives! Everything we build is designed-first and foremost-with helping people in mind. We believe advertising is no different, and that its value should come from how it benefits customers, not what it extracts from them. Our Ad Platforms team applies that belief by delivering ads that add value, helping people discover content, supporting creators, and protecting and respecting everyone's privacy. Our technology powers ads in the App Store, Apple News, Stocks, and Apple TV. We help developers and marketers of all sizes drive the discovery of their apps across the App Store. Our display ads in Apple News and Stocks aid advertisers in promoting their products alongside trusted content in a brand‑safe environment while supporting publishers and journalists. We help advertisers connect with captivated audiences with our sponsorship integrations and experiences in live sports on Apple TV. Everything we do is with the unwavering dedication to privacy you expect from Apple. Because when advertising is done right, it benefits everyone.
Description
As an integral member of the Apple Ads Sales team, the Associate Platform Specialist role is pivotal in driving client success on Apple's advertising platforms. You will work closely with Platform Specialists and Client Partners who act as our frontline sales team, and will collaborate with regional colleagues and cross‑functional partners across teams like marketing and measurement to gain and share valuable market insights. This role is designed for individuals who are eager to contribute to our clients' growth by optimizing campaign performance, nurturing client relationships, and collaborating effectively across teams. You will be a part of a dynamic team and your contributions will be critical in enabling clients to fully leverage our platform, ensuring they achieve their business objectives.
Minimum Qualifications
1-2 years of relevant experience in digital marketing, advertising, or closely related fields
1-2 years experience with sales data analysis
Exceptional interpersonal and communication skills, with a focus on customer engagement
Proficiency in Microsoft Excel
Fluency in English
Bachelor's degree or equivalent experience
Preferred Qualifications
Deep alignment with Apple's mission and values
Meticulous attention to detail
Genuine curiosity or passion for the app ecosystem
Positive in nature and solutions‑oriented
Collaborative spirit, willing to engage in team‑oriented goals
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $95,700 and $144,200, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Apple accepts applications to this posting on an ongoing basis.
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$95.7k-144.2k yearly 4d ago
Platform Specialist, Apple Ads
Apple Inc. 4.8
San Francisco, CA jobs
At Apple, we work every day to create products that enrich people's lives. Our Apple Ads group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work. Our technology and services power advertising in the App Store, Apple News, and Apple TV. Our platforms are highly‑performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy. Launched in 2016, Apple Ads is an easy, efficient and fast‑growing platform for app discovery. Apple Ads is becoming the app promotion platform of choice for iOS developers. Apple is a place where extraordinary people gravitate in order to do their best work. If you are excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple is redefining advertising on mobile devices while reaching hundreds of millions of iPhone and iPad users around the world. Through Apple Advertising, advertisers and publishers get access to the most engaged consumers in the market. We're looking for a Platform Specialist with demonstrated success to join the Strategic Accounts team in our Apple Ads business.
Description
The Platform Specialist team is essential to the business success, combining their abilities of analyzing data, optimizing accounts and articulating this in clear and simple terms with clients directly. With a focus on driving client growth and delivering best‑in‑class customer service, you'll have a hands‑on, client‑facing account management role with direct and agency customers. The Platform Specialist is responsible and accountable for owning, growing and developing our key, strategic accounts across the AMR market. You will own and grow a book of business through making recommendations to clients on how to best optimize their campaigns to hit their business goals, while also forging long‑term partnerships both in person and virtually. You will work closely with Client Partners who act as our frontline business development team. You will also partner closely with cross‑functional teams such as marketing and product, delivering back‑market sentiment on our products. You will be part of an inclusive and open team culture, with results‑focused behaviors that ensure the business hits its revenue and customer satisfaction targets.
Minimum Qualifications
5‑7+ years experience in performance media sales with at least 3 years experience using a self‑serve type platform.
Strategic selling proficiency working with performance advertisers as well as advertising agencies.
Bachelors Degree or equivalent work experience.
Preferred Qualifications
Excellent communication and presentation skills - both in‑person with travel, on video conference, and over‑the‑phone.
Maintain high level of outreach via email, phone and in‑person meetings to ensure revenue growth, account activation, and strong business pipeline across existing and new business.
Very professional and positive demeanor.
Lead senior‑level decision maker relationships in‑person with travel and completing quarterly business reviews and joint business plans.
Handle day‑to‑day relationships in‑person and virtually with clients and agencies in the performance marketing space.
Work closely and with a high degree of collaboration with your Manager & Platform Specialist team in‑person and virtually to ensure proper execution and alignment with customer business goals and objectives.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $152,400 and $229,400, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Apple accepts applications to this posting on an ongoing basis.
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$152.4k-229.4k yearly 4d ago
Senior Business Process Specialist - Biospecimen
Concord 4.2
Santa Rosa, CA jobs
Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices.
Employment Type: Contract (W-2 Hourly or C2C).
Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams.
This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward.
Candidates must have
hands-on, inside-the-lab experience.
Key Responsibilities
Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities.
Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met.
Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports.
Participate in internal and external project meetings and provide regular updates.
Maintain compliance with biospecimen processes and ensure accurate documentation.
Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards.
Identify and manage project issues, risks, and changing priorities.
Support audit readiness for Safety, Quality, and Regulatory requirements.
Leverage scientific expertise to influence decisions affecting project deliverables.
Provide guidance, mentorship, and training to junior team members.
Key Task Areas
Biospecimen Acquisition:
Design, plan, and implement moderately complex sample acquisition strategies.
Develop collection contracts and scopes of work.
Monitor acquisition progress, resolve discrepancies, and maintain documentation.
Ensure compliance with GCP, GLP, quality standards, and ethical regulations.
Data Management:
Manage biospecimen data transfers, entry, review, validation, and consistency checks.
Work within validated databases, ensuring accuracy and adherence to standards.
Collaborate on data standardization initiatives.
Act as a power user for key IT systems and support LIMS change cycles.
Biorepository Management:
Oversee biological material processing, shipment, inventory, discrepancies, and retrievals.
Lead planning and execution of biorepository projects.
Ensure compliance with permitting, import/export, and safety requirements.
Qualifications
5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management.
Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired.
Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry.
Experience in the use of LIMS or other validated systems.
Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred.
Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite.
Experience in handling biological specimens & willingness to work with potentially infectious biological material.
Knowledge and skill in inventory management.
Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
$60-75 hourly 2d ago
Senior Business Process Specialist - Biospecimen
Concord 4.2
San Francisco, CA jobs
Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices.
Employment Type: Contract (W-2 Hourly or C2C).
Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams.
This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward.
Candidates must have
hands-on, inside-the-lab experience.
Key Responsibilities
Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities.
Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met.
Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports.
Participate in internal and external project meetings and provide regular updates.
Maintain compliance with biospecimen processes and ensure accurate documentation.
Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards.
Identify and manage project issues, risks, and changing priorities.
Support audit readiness for Safety, Quality, and Regulatory requirements.
Leverage scientific expertise to influence decisions affecting project deliverables.
Provide guidance, mentorship, and training to junior team members.
Key Task Areas
Biospecimen Acquisition:
Design, plan, and implement moderately complex sample acquisition strategies.
Develop collection contracts and scopes of work.
Monitor acquisition progress, resolve discrepancies, and maintain documentation.
Ensure compliance with GCP, GLP, quality standards, and ethical regulations.
Data Management:
Manage biospecimen data transfers, entry, review, validation, and consistency checks.
Work within validated databases, ensuring accuracy and adherence to standards.
Collaborate on data standardization initiatives.
Act as a power user for key IT systems and support LIMS change cycles.
Biorepository Management:
Oversee biological material processing, shipment, inventory, discrepancies, and retrievals.
Lead planning and execution of biorepository projects.
Ensure compliance with permitting, import/export, and safety requirements.
Qualifications
5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management.
Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired.
Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry.
Experience in the use of LIMS or other validated systems.
Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred.
Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite.
Experience in handling biological specimens & willingness to work with potentially infectious biological material.
Knowledge and skill in inventory management.
Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
$60-75 hourly 2d ago
People Strategy Specialist
Nava 4.0
California, MO jobs
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault‑tolerant cloud infrastructure. We bill for our time, offering our expertise and problem‑solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human‑centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
The People Strategy Specialist supports the effective delivery of key People Operations programs that enhance performance management, employee experience, professional development, team health, and overall organizational effectiveness at Nava. Reporting to the Head of Strategy, Analytics & Organizational Health, this role provides high‑quality coordination, communications, and systems and data support across core initiatives including performance cycles, engagement and onboarding surveys, job architecture, and leadership programs.
The People Strategy Specialist responsibilities are in support of Nava's values: Be Active Stewards, Delivery Over Dogma, Build Together, Innovation Requires New Perspectives and Progress Takes Work.
What you'll do
Support setup, execution, and updates to performance cycles (e.g. 90‑day, annual 360 review, succession planning, promotion) in Lattice.
Manage communication schedules, participant tracking, and system updates during review and promotion cycles.
Serve as point of contact for professional development requests and budget tracking.
Maintain program tracking, communications, and policy documents in Eden and Sage.
Coordinate communications for engagement, pulse, onboarding, and exit surveys (Slack and Qualtrics) and support on logistics.
Pull data and assist with cleaning and maintenance, distribute dashboards, and support system reminders.
Track participation and support continuous improvement of employee experience and listening programs.
Maintain and update documentation, including job descriptions and competency tracks.
Monitor Workday for new role creation or changes; update supporting systems and internal documentation accordingly.
Coordinate with hiring and People Ops teams to ensure accurate job setup and records.
Support execution of leadership initiatives, including communications and event coordination.
Assist with drafting internal communications and supporting team health diagnostics and action planning tools.
Maintain documentation and tracking related to org development activities.
Other duties as required.
Required skills
3-5 yrs experience in performance management, employee experience, or related areas
Bachelor's degree or equivalent experience
Experience coordinating people programs or operations, including survey logistics, communication scheduling, or performance review processes
Working knowledge of data analytics, including experience with reporting, data cleaning, basic dashboard support, and light troubleshooting. Ability to interpret and work with data effectively
Excellent organizational skills, attention to detail, and ability to manage multiple streams of work simultaneously
Very strong written communication skills, including experience drafting internal client‑facing resources
Ability to work effectively in a distributed team environment with strong collaboration and follow‑through
Demonstrated ability to handle sensitive data with discretion and professionalism
Desired skills
Experience with People systems like Workday, Lattice, Eden, and Qualtrics strongly preferred
Familiarity with compensation structures, competency frameworks, or job architecture
Comfort with project tracking tools like Jira
Professional services or consulting experience
Strong proficiency in GSuite, Slack, Zoom, and Apple computers
$70,000 - $80,000 a year
Other requirements
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn't require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage - comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost
Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus - when Nava meets its goals, eligible employees receive a performance‑based annual bonus
Parental leave - paid time off for new parents, plus weekly meals delivered to your home
Wellness program - full platform offering physical, mental, & emotional health resources & support tools
Virtual care - see doctors online with no copay through UnitedHealthcare's virtual visit program
Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest
401(k) match - Nava matches 4% of your salary to support your retirement savings plan
Flexible work - remote‑first environment with flexibility built around your schedule and responsibilities
Home office setup - company laptop & setup assistance provided via Staples for remote work needs
Utility support - monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities - internal training programs and resources to help grow your professional skills
Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus - get rewarded when you refer great people who join the Nava team
Commuter benefits - pre‑tax commuter programs to support in‑office travel when applicable
Supportive culture - A collaborative and remote‑friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.
Please contact the recruiting team at ********************** if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
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$70k-80k yearly 2d ago
Senior Business Process Specialist - Biospecimen
Concord 4.2
Fremont, CA jobs
Location: Bay Area, CA (On-site). This role will require traveling to the Santa Clara and Tucson offices.
Employment Type: Contract (W-2 Hourly or C2C).
Duration: 12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $60 - $75/hr W-2 Hourly.
About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.
We are purpose-built, merging the industry's top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.
About the Role
We are seeking an experienced Process & Business Analyst with strong biospecimen management expertise to support the implementation and strategic adoption of a new Biospecimen Acquisition and Management platform across global molecular diagnostics teams.
This role requires someone who is comfortable engaging with senior leadership, can operate strategically, and is also able to get hands-on with process design, requirements gathering, documentation, change management, and stakeholder alignment. You will play a critical role in shaping how this new tool is used across the organization and influencing ownership and workflows moving forward.
Candidates must have
hands-on, inside-the-lab experience.
Key Responsibilities
Own end-to-end biospecimen acquisition, data management, and/or biorepository management activities.
Collaborate across global teams to ensure biological material needs are clearly defined, documented, communicated, and met.
Work closely with stakeholders, including Procurement, Legal, Safety, Quality, and Imports/Exports.
Participate in internal and external project meetings and provide regular updates.
Maintain compliance with biospecimen processes and ensure accurate documentation.
Manage information in validated Laboratory Information Management Systems (LIMS) in alignment with GxP standards.
Identify and manage project issues, risks, and changing priorities.
Support audit readiness for Safety, Quality, and Regulatory requirements.
Leverage scientific expertise to influence decisions affecting project deliverables.
Provide guidance, mentorship, and training to junior team members.
Key Task Areas
Biospecimen Acquisition:
Design, plan, and implement moderately complex sample acquisition strategies.
Develop collection contracts and scopes of work.
Monitor acquisition progress, resolve discrepancies, and maintain documentation.
Ensure compliance with GCP, GLP, quality standards, and ethical regulations.
Data Management:
Manage biospecimen data transfers, entry, review, validation, and consistency checks.
Work within validated databases, ensuring accuracy and adherence to standards.
Collaborate on data standardization initiatives.
Act as a power user for key IT systems and support LIMS change cycles.
Biorepository Management:
Oversee biological material processing, shipment, inventory, discrepancies, and retrievals.
Lead planning and execution of biorepository projects.
Ensure compliance with permitting, import/export, and safety requirements.
Qualifications
5+ years of experience in biospecimen acquisition, biobanking, clinical trial management, interfacing with stakeholders, and/or project management.
Bachelor's degree in a biological discipline or related field. A Master's degree in a biological discipline is highly desired.
Experience in research, diagnostics, pharmaceutical, CRO, or medical device industry.
Experience in the use of LIMS or other validated systems.
Prior data management experience in the diagnostics, pharmaceutical, or medical device industry preferred.
Experience with GLP/GCP requirements and awareness of the ethical considerations for the use of biological samples
Self-motivated individual who can maintain the quality, accuracy, and timeliness of deliverables.
Strong interpersonal skills and the ability to build effective working relationships inside and outside their functional area
Ability to work in a fast-paced, dynamic environment with efficiency, and capable of handling multiple projects.
Good organizational, written, and verbal communication skills, including excellent data handling skills, meticulous, proficient with MS Office and Google suite.
Experience in handling biological specimens & willingness to work with potentially infectious biological material.
Knowledge and skill in inventory management.
Must be able to lift 30lbs, work in a cold environment with limited daylight, stand for long periods of time, and climb ladders.
What We Offer (W2 Employment)
Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
401(k) Retirement Savings: 1% employer match.
Career Growth Opportunities: Pathways for advancement and skill development.
Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
$60-75 hourly 2d ago
Help Desk Technician
CSI Companies 4.6
Sunnyvale, TX jobs
CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country!
Job Title: Tier II Help Desk Technician
Type: 100% Onsite
Shift: Monday through Friday 8am - 5pm
Pay: $25 - $30/hr W2
Description:
Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technical support to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills.
Key Responsibilities:
Provide advanced troubleshooting and problem resolution for Windows and Mac environments.
Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems.
Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions.
Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement.
Document resolutions and maintain detailed records of user requests and actions taken.
Stay current with system information, changes, and updates relevant to our user community.
Requirements:
Proven experience as a Tier II Help Desk Specialist or similar role.
Strong knowledge and experience in troubleshooting Windows and Mac operating systems.
Excellent customer service skills, with the ability to communicate verbally and in writing effectively.
Experience working with Atlassian (Jira) ticketing systems.
Ability to work independently and manage time effectively.
Strong problem-solving skills and attention to detail.
$25-30 hourly 5d ago
Medical Information Specialist
Infotree Global Solutions 4.1
Los Angeles, CA jobs
Medical Information plays a critical role in ensuring healthcare professionals and patients receive accurate, timely, and compliant scientific information. This role supports oncology and cell therapy portfolios by responding to unsolicited medical inquiries, developing global and local MI resources, and collaborating closely with Medical Affairs, Regulatory, Safety, and Commercial teams.
Key responsibilities include:
• Responding to medical and scientific inquiries using approved, evidence-based resources
• Developing and maintaining MI response documents and data-on-file
• Supporting global and affiliate MI strategies, including product launches and labeling updates
• Ensuring timely adverse event and product complaint reporting
• Analyzing MI trends and insights to guide content development
Ideal background:
✔ Pharmacy, life sciences, or healthcare degree (PharmD preferred)
✔ Experience in Medical Information, pharmaceutical industry, or MI vendors
✔ Strong scientific communication and cross-functional collaboration skills
✔ Oncology, hematology, or cell therapy experience a plus
$85k-117k yearly est. 4d ago
People Strategy Specialist
Nava 4.0
Washington, DC jobs
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault‑tolerant cloud infrastructure. We bill for our time, offering our expertise and problem‑solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human‑centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
The People Strategy Specialist supports the effective delivery of key People Operations programs that enhance performance management, employee experience, professional development, team health, and overall organizational effectiveness at Nava. Reporting to the Head of Strategy, Analytics & Organizational Health, this role provides high‑quality coordination, communications, and systems and data support across core initiatives including performance cycles, engagement and onboarding surveys, job architecture, and leadership programs.
The People Strategy Specialist responsibilities are in support of Nava's values: Be Active Stewards, Delivery Over Dogma, Build Together, Innovation Requires New Perspectives and Progress Takes Work.
What you'll do
Support setup, execution, and updates to performance cycles (e.g. 90‑day, annual 360 review, succession planning, promotion) in Lattice.
Manage communication schedules, participant tracking, and system updates during review and promotion cycles.
Serve as point of contact for professional development requests and budget tracking.
Maintain program tracking, communications, and policy documents in Eden and Sage.
Coordinate communications for engagement, pulse, onboarding, and exit surveys (Slack and Qualtrics) and support on logistics.
Pull data and assist with cleaning and maintenance, distribute dashboards, and support system reminders.
Track participation and support continuous improvement of employee experience and listening programs.
Maintain and update documentation, including job descriptions and competency tracks.
Monitor Workday for new role creation or changes; update supporting systems and internal documentation accordingly.
Coordinate with hiring and People Ops teams to ensure accurate job setup and records.
Support execution of leadership initiatives, including communications and event coordination.
Assist with drafting internal communications and supporting team health diagnostics and action planning tools.
Maintain documentation and tracking related to org development activities.
Other duties as required.
Required skills
3-5 yrs experience in performance management, employee experience, or related areas
Bachelor's degree or equivalent experience
Experience coordinating people programs or operations, including survey logistics, communication scheduling, or performance review processes
Working knowledge of data analytics, including experience with reporting, data cleaning, basic dashboard support, and light troubleshooting. Ability to interpret and work with data effectively
Excellent organizational skills, attention to detail, and ability to manage multiple streams of work simultaneously
Very strong written communication skills, including experience drafting internal client‑facing resources
Ability to work effectively in a distributed team environment with strong collaboration and follow‑through
Demonstrated ability to handle sensitive data with discretion and professionalism
Desired skills
Experience with People systems like Workday, Lattice, Eden, and Qualtrics strongly preferred
Familiarity with compensation structures, competency frameworks, or job architecture
Comfort with project tracking tools like Jira
Professional services or consulting experience
Strong proficiency in GSuite, Slack, Zoom, and Apple computers
$70,000 - $80,000 a year
Other requirements
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn't require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage - comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage - Nava provides disability, life, and accidental death insurance at no cost
Time off - vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays - enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus - when Nava meets its goals, eligible employees receive a performance‑based annual bonus
Parental leave - paid time off for new parents, plus weekly meals delivered to your home
Wellness program - full platform offering physical, mental, & emotional health resources & support tools
Virtual care - see doctors online with no copay through UnitedHealthcare's virtual visit program
Sabbatical leave - earn extended unpaid leave after continuous service for personal growth or rest
401(k) match - Nava matches 4% of your salary to support your retirement savings plan
Flexible work - remote‑first environment with flexibility built around your schedule and responsibilities
Home office setup - company laptop & setup assistance provided via Staples for remote work needs
Utility support - monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities - internal training programs and resources to help grow your professional skills
Development opportunities - LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus - get rewarded when you refer great people who join the Nava team
Commuter benefits - pre‑tax commuter programs to support in‑office travel when applicable
Supportive culture - A collaborative and remote‑friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.
Please contact the recruiting team at ********************** if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
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$70k-80k yearly 2d ago
TLS Renewals & Expansion Specialist Role
IBM Computing 4.7
San Francisco, CA jobs
Introduction Your role and responsibilities
Territory management of assigned accounts. Responsibilities include responding to inbound client requests and contacting clients proactively to sell more services. Seller needs to be familiar with TLS offerings and selling solutions across the portfolio. This includes sales of logo services, including renewals and net new offerings, and sales of non-IBM/multi-vendor support (MVS) renewals and net new offerings.
Required use IBM Sales Cloud (ISC) to update and progress sales records. Candidate must be able to produce good sales record hygiene and utilize ISC to include comments that reflect client status, action items, sales stage, and steps left to win the opportunity. Records must reflect accurate financial view of the opportunity, including a view of current quarter and next quarter revenue projections. Candidate must be able to review records with management on a weekly or as needed basis.
Display excellent oral, written, and face to face communication skills.
Be able to talk with clients about a wide range of solutions, identify and solve client problems. Be able to build relationships with clients to further business with IBM TLS.
Candidate should be able to team with colleagues across the TLS organization, including service delivery, pricing, quote to cash teams, Brand Specialist, Systems, and other IBM sales colleagues to help progress opportunities. Maintain 80% or higher renewal rate.
Required technical and professional expertise
Candidate should be proficient with tools such as Conga, IBM Sales Cloud, Microsoft Office products (Word, Excel, PowerPoint), Outlook, WorkFlow Connect, AccessHub, IERP, Checkpoint, SAP, Upsell Discount and Optimization tool/process, and other tools required for job performance.
Preferred technical and professional experience
Display excellent oral, written, and face to face communication skills.
Be able to talk with clients about a wide range of solutions, identify and solve client problems.
Be able to build relationships with clients to further business with IBM TLS.
IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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$84k-106k yearly est. 2d ago
Business Operations Specialist - Bilingual in Mandarin Preferred
Axon Us Corporation 4.5
New York, NY jobs
We are an E-Verified employer - OPT/STEM-OPT candidates are welcome to apply!
About Us
Axon US Corp is a New York City based E-commerce company since 2008, has thrived for over a decade as a key player in the supply chain industry. We are deeply entrenched in the supply chain, fostering robust relationships with vendors and brands across the United States. Our forte lies in sourcing and delivering quality tools, plumbing, hardware, and a wide spectrum of products to diverse customers, ranging from professionals to general consumers. We excel not just in providing quality products but in offering end-to-end supply chain solutions. Through strategic partnerships with renowned brands, we ensure seamless logistics, innovative sourcing, and collaborative growth, cementing our position as industry leaders dedicated to delivering excellence.
About the Position
Axon is seeking a highly motivated individual capable of working independently and eager to grow within our expanding company. The ideal candidate will be responsible for purchasing products based on demand and will support supply chain operations as an operations specialist.
Key responsibilities include vendor selection, vendor relations, cost improvement initiatives, and purchasing savings. The role also ensures adherence to company policies and compliance with all relevant local, state, and federal regulations.
This position offers broad exposure to brand partnerships and operational functions in the supply chain and E-commerce industry.
Key Responsibilities
Order & Issue Management: Manage daily order processing to ensure accuracy and consistency. Troubleshoot and resolve issues such as cancellations, returns, and discrepancies promptly and professionally.
Supplier Coordination: Communicate with suppliers to ensure timely deliveries and maintain inventory levels aligned with demand.
Vendor & Sales Relations: Act as the primary point of contact for current and prospective sales representatives, vendors, and distributors, ensuring compliance with marketplace policies and operational efficiency.
Process Optimization: Analyze and enhance procurement, order management, and inventory workflows. Identify inefficiencies, implement improvements, and streamline operations.
Inventory & Stock Monitoring: Collaborate with teams across departments and the warehouse to track inventory and maintain appropriate safety stock levels.
Cost Optimization: Identify cost-saving opportunities and enhance overall business operational efficiency.
Project Participation: Support and complete special projects and innovative initiatives as assigned.
Qualifications
Bachelor's degree
Excellent verbal and written communication skills
Strong collaboration, problem-solving, and negotiation abilities
Results-driven, with the ability to work cross-functionally to meet goals
Detail-oriented self-starter
Able to work under pressure
Creative thinker with a willingness to share new ideas
Preferred Qualifications
Experience in sourcing, vendor management, pricing negotiation, procurement, E-commerce, and operations
Familiarity with purchasing processes and key commercial terms (e.g., freight payables, Incoterms, and delivery terms)
Proficiency in Microsoft Excel and data visualization tools
Fluency in Mandarin is a plus
Location: Onsite in Manhattan, NYC
Salary: Starting at $50K+ base salary with performance-based bonuses (salary and compensation packages are negotiable based on experience and skill set)
Job Type: Full-Time (Monday-Friday, 9 AM-6 PM, with a 1-hour lunch break)
$50k yearly 1d ago
ServiceNow Specialist (PPM)
Prosum 4.4
California jobs
ServiceNow PPM Implementation Specialist (Project Manager/Business Analyst)
Pay Range: $55/hour to $60/hour
We are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our ServiceNow platform for project, portfolio, and operational work management.
Key Responsibilities
1. ServiceNow PPM Implementation & Configuration
Lead the end-to-end implementation and configuration of the ServiceNow PPM module.
Translate complex business requirements into technical solutions within the ServiceNow platform.
Configure core PPM functionalities, including:
Project and Operational Work Tracking
Time Entry and Reporting
Project Intake and Demand Management (Idea/Demand to Project lifecycle)
Resource Management (Demand/Supply Tracking)
Financial Planning and Portfolio Management (as needed).
2. Business Analysis & Stakeholder Management
Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements.
Develop functional specifications, process flows, and use cases.
Serve as the primary liaison between technical development teams and business stakeholders.
3. Training, Adoption, and Change Management
Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors).
Drive user adoption by communicating value, addressing pain points, and supporting users through the transition.
Create and maintain high-quality documentation for processes and system usage.
4. Platform Optimization & Operational Support
Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking, reporting, and dashboard creation.
Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency.
Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance.
Required Qualifications
Proven Experience: Minimum of 3-5 years of experience as a Business Analyst or Project Manager, with a strong focus on enterprise system implementation.
ServiceNow Expertise: Minimum of 2 years of direct, hands-on experience implementing, configuring, or supporting the ServiceNow PPM module (or ITBM Suite).
Technical Skills: Deep understanding of ServiceNow platform capabilities, configuration, and best practices.
Functional Knowledge: Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts.
Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - Project Portfolio Management.
Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.).
PMP, PMI-ACP, or other relevant project management certifications.
Experience working in healthcare environment
$55 hourly 1d ago
Dispatch Specialist (NO EXPERIENCE NEEDED)- Fulltime and Onsite - Portland, Oregon
Comrise 4.3
Portland, OR jobs
Job Title: Dispatch Specialist
Working hours: 5:00am -2:00pm (Monday-Friday)
Note: Working on weekends, evenings, and holidays might be required.
Setup: Onsite
Term: Full time and permanent
Pay Ranges: $21.00/hr to $23.00/hr
Benefit details
401K match is 4% after 6 months,
PTO: 10 days per year,
Sick Leave: 5 days,
Medical/vision/dental insurance all provided with different plan options
Benefits start 1st of month after 60 days.
Overview
We are seeking a highly organized and proactive Dispatch Specialist to join our dynamic operations team. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. Your ability to solve problems in real-time, monitor key metrics, and support our field team will be essential to our success.
Key Responsibilities:
Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests.
Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries.
Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide.
Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone (calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction.
Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems.
Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting.
Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition.
Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities.
Qualifications & Skills:
HS diploma or equivalent required; associate or bachelor's degree is a plus.
Proven experience in a dispatch, logistics, or fleet coordination role.
Exceptional communication and interpersonal skills, with the ability to relay information clearly and calmly under pressure.
Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
Tech-savvy, with proficiency in using laptops, dispatch software, and communication tools (softphones, SMS).
Ability to analyze data and driver metrics to identify trends and areas for improvement.
Highly organized with the ability to manage multiple tasks and priorities simultaneously.
Willingness to periodically conduct ride-alongs in the field.
A valid driver's license is required.
$21-23 hourly 3d ago
Accounts Specialist (479652)
IDR, Inc. 4.3
Richardson, TX jobs
IDR is seeking an Accounts Support Specialist to join one of our top clients in Richardson, TX. If you are looking for a long-term opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Responsibilities for the Accounts Support Specialist:
In this role you assist the National Accounts Team with essential administrative and technical support tasks. This role will focus on coordinating and organizing key product management details, ensuring seamless communication between various teams, and maintaining up-to-date tracking systems.
Required Skills for the Accounts Support Specialist:
Proficiency in Excel, focusing on project tracking, data gathering, and presenting time-sensitive information effectively.
Strong understanding of professional email writing, ensuring clarity, proper grammar, and a logical flow of information
Excellent follow-up and communication skills
Experience in administrative support, logistics, or technical coordination is a plus.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
20+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row.