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21c Museum Hotels jobs in Louisville, KY - 34 jobs

  • Bell / Valet Attendant - 2nd Shift

    21C Museum Hotels 4.1company rating

    21C Museum Hotels job in Louisville, KY

    If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports to: Front Office Manager/Rooms Manager General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Specific Responsibilities: Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers Assists other employees and departments to contribute to the best overall performance of the department and hotel. Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket. Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure. Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations. Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions. Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Must be able to drive vehicles with manual (stick shift) and automatic transmissions. Able to work flexible hours (nights, weekends). Responsible, dependable, punctual. Tactful, courteous, discreet. Strong communication skills; must be able to speak and understand English. Clean and professional appearance. Demonstrates enthusiasm for all things 21c. Must have and maintain a valid driver's license. Must pass a background check. Must be 18 years of age or older. Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days. Education/Formal Training: High School diploma or equivalent Experience: Must have at least two years driving experience with a clean driving record. Physical Requirements: Must be able to operate two- and four-wheeled luggage carts, standard office equipment. Must be able to lift luggage, up to 70 lbs. Capable of prolonged standing, walking and climbing stairs; Intermittent exposure to outside elements, but primarily an indoor position. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: ***************************************** All your information will be kept confidential according to EEO guidelines.
    $19k-27k yearly est. 23h ago
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  • Assistant Registrar

    21C Museum Hotels 4.1company rating

    21C Museum Hotels job in Louisville, KY

    If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description ** This is an onsite position based in Louisville, KY with extensive travel required within the U.S. ** The Assistant Registrar is responsible for assisting in the management, care and movement of artworks within the 21c storage facility and at 21c properties. The position requires a broad variety of experience, flexibility, and hands-on abilities with a wide range of tasks. In collaboration with the entire museum team, the Assistant Registrar, acts as a custodian for the collection and loaned objects. The Assistant Registrar will work with the collections team to handle, pack and unpack of artworks for travel and storage needs, and install and deinstall of artworks in the collection. The Assistant Registrar will work with the Director of Collections to help with the preparation of artworks for exhibition, as well as incoming and outgoing loans, the processing of new acquisitions, including inventory, photography, and other collections-related projects. Position will require some travel, which could include driving heavy-duty trucks over long distances. Position requires occasional work on weekends and evenings as necessary. Responsibilities Assist with the management of the permanent collection. Monitor movement of artworks and transportation within 21c storage. Update collections database to reflect these movements. Organize and maintain art storage. Work with Director of Collections to process new acquisitions, which include, but is not limited to condition reporting, photographing, and numbering of artworks. Work with Director of Collections to generate and/or update documentation associated with artwork being loaned to and from 21c. Assist in the implementation of time-based media project. Assist in the implementation of the inventory project to assess condition and packing, physically number works, and update records for works already in 21c collection. Help update and import information into collections database. Monitor environmental conditions within storage facility and on 21c properties. Travel to 21c properties to help assist with exhibition changeouts. This includes conducting incoming and outgoing condition reports, installing and deinstalling artworks, and packing and unpacking works. Reinforces proper art handling and packing techniques for artworks of various materials, sizes and weights. Work with and oversee contractors at Art Storage or at 21c properties. Work with Director of Collections to plan, prioritize, and schedule work done at 21c storage. Works with Chief Curator, Director of Museum Operations and Director of Collections on the planning and installation of temporary and permanent art projects. Works with the Chief Curator and Director of Collections to develop and manage conservation and framing initiatives. Assess and source project needs as required including manpower and materials. Qualifications Bachelor's or Master's degree in Museum Studies or related field. At least 3 years' experience working with museum collections. Experience using and maintaining collections management databases/software. Experience with ordering and maintaining supplies. Demonstration of organizational skills, attention to detail, ability to focus on tasks, and ability to communicate and lead team effectively. Strong working knowledge/experience with creating, maintaining, and updating condition reports Knowledge of proper packing methods, including mount making, for different mediums and materials. Knowledge of art handling procedures for two- and three-dimensional art objects in a variety of materials, sizes, and weights Experience installing a wide variety of artworks, including time-based media. Experience photographing artworks for print and digital publications Experience conducting inventory, housing and re-housing projects Knowledge of the principles of supervision as well as training practices and procedures. Ability to plan, prioritize, schedule, implement, and simultaneously oversee a variety of projects Prepare cost estimates and make sound purchasing decisions Lift and move heavy objects as required (50 lbs.) Participate and communicate effectively as a member of a cross-functional team. Establish and maintain effective working relationships with museum, hotel, and restaurant staff, the general public, and representatives from other museums. Explain and carry out methods and procedures relating to the handling of irreplaceable objects of art. Experience driving a 26' truck and both a fork and scissor fork lift. Must be able to pass DOT required physical examinations necessary to acquire a medical examiner's certificate from a certified medical examiner listed on the National Registry. Other duties as needed and required. Additional Information All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: *****************************************
    $27k-33k yearly est. 13d ago
  • Cashier - Trading Post Bourbon Outlet

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The legendary Galt House Hotel is currently hiring a Cashier for our Trading Post Bourbon Outlet. Are you ready to build a rewarding career in hospitality? Here's what we can offer you: Same Day Pay Access, FREE Parking ($105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity of Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details! Job Overview As a Cashier at our Trading Post Retail Outlet, youll play a crucial role in ensuring smooth transactions and excellent customer service. Youll handle payments, assist customers, and maintain an organized checkout area. If youre friendly, detail-oriented, and enjoy working in a dynamic retail environment, wed love to have you on our team. Duties * Manage Transactions: * Operate cash registers efficiently to process customer purchases. * Scan items accurately and verify pricing. * Accept payments in cash or credit. * Customer Service: * Greet customers warmly as they enter the store. * Assist customers with inquiries about products, prices, and promotions. * Cross-sell related products to enhance the customer experience. * Arrange for shipment of guest purchase as requested. * Receipts and Refunds: * Issue receipts, refunds, or change promptly. * Handle returns and exchanges professionally. * Complaint Resolution: * Address customer complaints courteously and provide relevant information. * Guide customers through any issues they encounter. * Checkout Area Maintenance: * Keep the checkout area clean, organized, and well-stocked. * Bag, box, or gift-wrap packages as needed. * Record Keeping: * Track transactions on balance sheets. * Report any discrepancies promptly. Experience To be successful in this role, you should have the following skills and qualifications: * Previous experience as a Retail Cashier or in a similar sales role. * Strong math skills to accurately handle cash transactions * Excellent customer service skills with the ability to resolve customer issues in a professional manner * Basic math skills to calculate change accurately Skills: * Basic PC knowledge. * Familiarity with electronic equipment, such as cash registers and point-of-sale (POS) systems. * Strong math skills. * Excellent communication and time management abilities. * Customer satisfaction-oriented mindset. Education: * High school diploma or equivalent. Availability: * Be available for evening and weekend shifts. If you are looking for an opportunity to work in a dynamic environment where you can showcase your customer service skills, we encourage you to apply. Join our team as a Cashier and contribute to providing an exceptional shopping experience for our customers. Please note that this position may require standing for long periods of time and occasional lifting of up to 25 pounds. We offer competitive pay rates and opportunities for growth within the company. To apply, please submit your resume highlighting your relevant experience. We look forward to reviewing your application!
    $20k-25k yearly est. 27d ago
  • Room Service Attendant

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Legendary Galt House Hotel is looking for a room service attendant to join their growing team. The room service attendant is responsible for the timely and accurate delivery of food and beverages to the guests' rooms, ensuring orders are accurate, while maintaining the quality and presentation of each dish. Job Duties: * interact with guests during deliveries, providing courteous service and addressing immediate needs. * verify that orders are complete, including special requests, and ensure that food is delivered at the correct temperature. * assist with the clearing of trays, maintaining cleanliness of work areas, and restocking supplies as needed. * Effectively communicate with kitchen staff and management to ensure smooth operations. Qualifications: * Previous experience in a food service or hospitality environment is preferred. * The ability to work in a fast-paced environment while maintaining a friendly and professional demeanor. * Basic knowledge of food and beverage items, including preparation and presentation standards. * Excellent time management, and communication skills. * Must have a polished, and professional appearance. * Must be able to lift and carry heavy trays, push carts, and other equipment. * Must be able to work flexible schedule including days, night, weekends and holidays. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
    $22k-25k yearly est. 27d ago
  • Security Patrol Officer

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The city centerpiece of Louisville... On 4th & Main, the Galt House is where guests come to experience, immerse and delight in Louisvilles winning spirit. No other hotel can grant guests access to the city like we can, from our central location in the heart of the business community, museum district, cultural center and Urban Bourbon Trail, to our unique waterfront location. Our status as the official hotel of all that matters makes us Louisvilles always-iconic hotel and ultimate lifestyle destination, reflective of Louisvilles energy, excitement and contemporary spirit. The Galt House Hotel is currently seeking an experienced Security Patrol Officers for ALL Shifts, who will be responsible for providing a safe and secure environment for the hotel guests and associates, by patrolling the property and monitoring the surveillance cameras. Job Responsibilities The Security Officer will be responsible for providing a safe and secure environment for the hotel guests and associates, by patrolling the property and monitoring the surveillance cameras. * Will patrol and inspect property to protect against fire, theft vandalism, and illegal activity. * Monitor entrances and exits through use of security camera system of hotel and adjacent office complexes, greet and assist guests, visitors, and tenants as needed. * Lock and unlock doors including manual overhead doors and large access gates as required. * Observe and report violations of hotel policy and law on the property, and deter criminal activity or other problems through visual presence and intervention. * Complete incident reports with accurate information and in a timely fashion. * Other duties as assigned. Qualifications * High School Diploma or Equivalent * 1 year of Security experience * Ability to show good judgement and common sense, be able to follow directions and directives from supervisors, accurately recount situations which they witnessed, and follow company policy and guidelines. * Professional appearance and be able to interact with the public. * Excellent verbal and written abilities to document violations or suspicious behavior. * Ability to take charge and direct others in emergencies or other dangerous incidents. * Keen eye for detail. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
    $23k-28k yearly est. 60d+ ago
  • Hostess

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Galt House Hotel is currently hiring Host/ Hostess for our new restaurant, Swizzle. In addition, we are looking for a Host/Hostess for, Walker's Exchange Restaurant, located in the old Fountain Room Space adjacent to The Belvedere, overlooking the Ohio River, at The Galt House Hotel. The primary role of the Host/Hostess is ensure the guest has a memorable experience by providing excellent customer service through solid organizational skills and exceptional people skills from the moment the guest arrives through the time of their departure. Responsibilities * Assigning and escorting guests to their table. * Providing menus. * Making reservations. * Arranging parties. * May at times act as the cashier. Qualifications * High School Diploma or Equivalent * At least 2 years of previous experience as a host/hostess or concierge. * Guest service and excellent communication skills required. * Basic computer skills required. * Must have a friendly and engaging personality, with a positive attitude and professional and well-groomed appearance. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type: Full Time / Part-time
    $20k-26k yearly est. 39d ago
  • Maintenance Technician

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels. The company is currently hiring a Maintenance Technician. Essential Job Functions and Responsibilities Perform daily inspection of equipment. Refurbishes furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters. Responds in a courteous manner to all guest questions, requests and complaints. Read and interpret equipment manuals and work orders to perform required maintenance and service. Diagnostic skills, replace or repair parts, test and make adjustments. Perform a variety of plumbing maintenance and carpentry functions. Use a variety of hand and power tools, meters and material handling equipment. Performs typical maintenance tasks to support the entire facility. Detects and reports defective materials or questionable conditions to the department supervisor. Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations. Performs preventative maintenance procedures on building mechanical equipment on a scheduled basis. Responds to emergency maintenance requests as required. All other duties as assigned Competencies Communication Proficiency. Results Driven. Problem Solving/Analysis. Education & Experience High school or equivalent preferred 1-3 years of related experience preferred General knowledge of plumbing, electric, and/or HVAC preferred Work Environment While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise in the work environment can be loud. Physical Requirements Regularly required to talk and hear. The position is very active and require standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Frequently lift and/or move items over 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Referral program * Vision insurance Work Location: In person
    $37k-45k yearly est. 19d ago
  • Massage Therapist

    21C Museum Hotels 4.1company rating

    21C Museum Hotels job in Louisville, KY

    If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Front Office Manager Supervises: N/A General Purpose: To provide each guest with excellent guest service while performing massage and body treatments that best fit the guests' needs. Specific Responsibilities: Gets to know all guests who enter the Spa. Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members Provides consistent massage and body treatments as directed in training classes and accepted certification practices. Properly cares for equipment and product used throughout the spa facility. Understands the importance of punctuality for spa appointments. Communicates and describes in an articulate manner the spa offerings and their benefits. Discusses treatments with guests, comparing and contrasting the different services on the menu. Recommends and upsells services that fit the guests' needs. Provides information and knowledge to promote skin care programs that will benefit the guests. Possesses complete knowledge and understanding of all services and products offered. Handles guest questions and concerns with professionalism and courtesy. Responds to guest requests immediately, accurately, and appropriately. Understands the importance of and committed to continuing education. Upholds the standards of sanitation, sterilization, restocking rooms, and the product area. Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle). Understands that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude. Maintains a clean, safe, stocked and well organized work area. Maintains spa appearance and cleanliness. Assists in all areas of the spa operation as directed by management. Assists with special projects as requested. Participates in scheduled meetings as requested. Other duties and tasks as assigned by management. Regular attendance is essential to the successful performance of the position. Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays based on the needs of the facility. Must be able to receive the various services that are offered on our spa menu and be a model for the training of new teammates when requested. Must comply with rules and regulations for the safe and effective operation of the facility. Maintains a friendly pleasant and professional demeanor and appearance at all times. Demonstrates a passion and desire for excellence. Qualifications Excellent, reading writing and oral proficiency in the English language. Comfortable with performing treatments in-room. Understands and follows Bloodborne Pathogens procedures. Able to work without direct supervision. Able to troubleshoot and problem solve. Demonstrated attention to detail. Cooperative and friendly attitude. Able to be efficient in a fast paced environment. Able to perform basic math. Must pass a background check. Education/Formal Training: Passed the required courses and hours necessary to obtain a license in the field. Additional Information All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: *****************************************
    $34k-60k yearly est. 13d ago
  • Catering Sales Manager

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Catering Sales Manager is responsible for the development, planning and performance of all sales duties of their assigned market. They will successfully negotiate and close sales that maximize space use and achieve sales goals. By analyzing information, custom proposals are created that exceed customer expectations. A positive work relationship with management across departments and throughout the hotel is essential to ensure a seamless transition and positive memorable experiences for our guests. Essential Functions * Make personal visits, when necessary to target areas and call on Companies and organizations located in a specific market or area. * Book meetings, events and conferences from assigned markets. * Dedicate majority of time to direct sales. * Rework and maintain old account files and solicit new accounts. * Follow area sales processes for sales activity and funnel management. * Respond to all correspondence from assigned areas and trace dates for reworking and follow up. * Attend trade shows pertinent to assigned areas and attend meetings, seminars and functions through membership in association. * Perform general office duties and assist other personnel, as required. * Maintain a working relationship with operating departments within the hotels. * Stay abreast of industry trends and make recommendations of changes which would affect operations. * Set-up and conduct site inspections for area hotels. Other Duties * All Associates are required to fully comply with company and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. * Attend and participate in all assigned company and/or departmental meetings, training sessions and other information meetings. * Regular attendance in conformance with company standards is essential to the successful performance of this position. * Comply with company grooming standards for both uniformed and non-uniformed associates. * Comply with company service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. * Perform all other duties as directed by management that are consistent with the policies and procedures of the company. Working Conditions & Physical Requirements Physical Effort: Significant portions of day require prolonged standing, moving and sedentary work. Ability to visually review documents and computer screen throughout day. Physical Environment: Ability to walk or stand for extended periods of time during course of shift. Manual Skills: Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. Work Schedule: Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the company. Safety: Responsible for operating within company safety guidelines, including the safe and responsible operation of company equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with company and department standards and utilizes proper personal protective equipment (PPE) when appropriate. Qualifications Education: High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred. Experience: Prefer experience in hotel catering sales. Prior experience in catering sales of a convention hotel preferred. Computer Skill & Other Technical Skills: Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required. Ability to learn, utilize and communicate effectively via company issued communication devices. Communication: Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred. Other: Must be customer-service oriented and have excellent hospitality skills. Must be able to calculate basic mathematic functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects. ALJSCO Management offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more. ALJSCO Management is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
    $56k-66k yearly est. 60d+ ago
  • Server Assistant (Swizzle Restaurant)

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The legendary Galt House Hotel is currently hiring Servers Assistants for it's upscale Swizzle Restaurant. The primary role of the Server Assistant is to assist the Server in assuring prompt and polite service to the guests in the restaurant. Responsible for preparing work stations, clearing and resetting tables, removing all trays from dining area, and replenishing drinks. Responsibilities * Assists the server to consistently deliver a quality experience for guests * Prepare food stations and maintaining organized and clean guest tables * Ensure that food safety guidelines are adhered to at all times * Serving food and drink to guests at the direction of the server * Clean, clear, and reset tables in preparation for arriving guests * Acting as a connection between front-of-house and back-of-house when necessary * Handling guest concerns and complaints, notifying server and manager when necessary * Other duties as assigned Qualifications * High school education or Equivalent * Must be of legal age to serve alcohol * Self-motivated and customer service oriented * Strong oral and written communication skills * Clean and professional appearance * Adept in following food safety practices * Detail oriented * Ability to work on your feet for at least 8 hours at a time and lift at least 60 lbs * Team oriented * Ability to work evenings, weekends, and holidays Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discount on Wyndham Properties nationwide and more. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
    $20k-25k yearly est. 27d ago
  • Night Auditor - Part time

    21C Museum Hotels 4.1company rating

    21C Museum Hotels job in Louisville, KY

    If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud. Job Responsibilities Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing. Prepare and input statistics and income journal sheets to prepare daily reports. Balance and close all bank ticket codes. Run the night audit final after ensuring all revenues are in balance nightly. Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. Compile guest email addresses for comment cards and our market research company. Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees. Basic supervision of 3rd shift staff, including contracted security. Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director. Other duties as assigned by your supervisor or manager. Qualifications Accounting background preferred but not required. Ability to operate a personal computer, cash register, and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing is required to communicate with guests. Excellent vision is required for viewing computer screens. Excellent speech communication skills are required to communicate with guests over the telephone. Excellent comprehension and literacy are required for reading daily reports, numbers, etc. Ability to lift files/papers to 5 lbs. 50% of time. May lift luggage to 50 lbs. Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time. No continuous standing, climbing, or driving is required. Personal computer, telephone, cash register, calculator - approximately 90-95% of the time. Must pass a background check. High school education or equivalent experience. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: *****************************************
    $23k-28k yearly est. 30d ago
  • General Manager - The Galt House Hotel

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Galt House Hotel, a Wyndham Trademark Hotel is the only largest hotel in the state of Kentucky and the largest in Wyndham brand. The 1296-room hotel features over 150,000 sq. ft. of meeting space, 53 meeting rooms, an outdoor pool, retail space, and a salon and spa. As General Manager you will manage the day to day leadership and direction of the hotel, maximizing on sales and revenue and driving financial returns. Youll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Essential Functions: * Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a beautiful company. * Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives. * Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company. * Ensures standards for product quality, equipment, and operator performance are maintained and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to property systems. * Spearhead the development, communication and implementation of effective growth strategies and processes. * Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. * Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program. * Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives. * Foster a success-oriented, accountable environment within the company. * Represent the firm with clients, investors, and business partners. * Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same. * Ensures hotel functions are executed according to specifications and quality standards are met. * Advises Human Resources and other management on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures managers and supervisors are adhering to company policy and administering practices in fair and equitable manner. * Manages budget and controls expenses effectively. * Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate. * Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance. * Other duties as assigned Qualifications * Bachelors degree (BS/BA) in business administration, industrial engineering or related field. * 10 or more years of management experience, preferably in hotel operations. * Knowledge of industry standards, human resources laws and regulations, and employee relations skills. * Professional appearance and demeanor required * Must be able to communicate effectively with all levels of Management * Must have the ability to handle stress and pressure while maintaining composure * Must have the ability to resolve problems effectively and in a positive manner * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts * Must be detail oriented and have strong organizational skills * Must have proper telephone etiquette * Must be able to multi-task and to meet deadlines * Basic computer skills including Microsoft Office Software including Word and Excel are required; * Must have legible handwriting skills * Basic mathematical skills and considerable skills using a calculator to prepare moderately complex mathematical calculations without error * Must be able to work a flexible schedule including nights, holidays and weekends as business demands * Will be interacting with guests face-to-face and on the telephone * Must be able to work in a diverse, fast-paced environment
    $42k-57k yearly est. 7d ago
  • Executive Sous Chef

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Executive Sous Chef reports to the Executive Chef and is responsible for the daily operation of the kitchen. The Executive Sous Chef will Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel meals, food quality and presentation, compliance with all safety, sanitation standards and regulation, team member productivity and performance, implementation of policies and procedures, cost controls and overall profitability. Essential Job Functions and Responsibilities Work Requirements * Assist the Executive Chef in the planning and development of menus and recipes and ensure the correct preparation and presentation of a consistent level for all food items prepared by training and demonstration. * Develop daily specials with a focus on involvement and input from other chefs. * Recognizes superior quality products, presentations and flavor. * Control labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory control. * Ensure compliance with federal, state, local and company health, safety, sanitation and alcohol awareness standards. * Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. * Provide guidance to sous chefs on daily record lists and monthly self-audits. * Maintain a control system which will assure quality and portions consistency, monitor food shipments to ensure they meet established purchasing specifications, and train staff on the importance of food preparation and controls. * Assist the Executive Chef with performance goals, creativity, efficiency and productivity for all kitchen and service staff. * Coordinates banquet production with Banquet Chef. * Helps the Executive Chef research and test new food products in conjunction with Company initiatives. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints. * Select, train, evaluate, lead, motivate, coach, and discipline all employees in the kitchen to ensure that established cultural and core standards are met. * Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. * Participates in training the Restaurant and Catering staff on menu items including ingredients, preparation methods and unique tastes. * Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. * Create a team environment that works harmoniously and professionally. * Demonstrate new cooking techniques and equipment to staff. * Encourage and build mutual trust, respect, and cooperation among team members. * Must be able to work a flexible schedule including weekends. * Ensure a high standard of food quality, taste, presentation and sanitation. * Ensure all processes, equipment, employees, and methods comply with federal, state, and local laws regarding cleanliness, safety, and documentation. * All other duties as required. Qualifications * Culinary Degree or equivalent experience. * 5+ Years of culinary experience in hotel or equivalent setting. * 3+ Years management or supervisory experience. * Knowledge of proper food handling and safety procedures. * Ability to prepare food according to the hotel standard and guest expectations. * Ability to multitask and accomplish a heavy work load in a timely manner while under pressure. * Skilled at managing a team and training line staff to cook properly and follow standards. * Ability to adhere to and enforce company policies and procedures.
    $39k-51k yearly est. 60d+ ago
  • Banquets Set Up Crew

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    Responsible for set up and tear down of all materials and equipment for banquets and events in meeting spaces. Job Responsibilities: * Communicate with supervisor throughout shift to be aware of the work. * Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting rooms * Supply and replenish meeting rooms with clean glasses and fresh water. * Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function. * Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Physical Requirements: * Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room with or without reasonable accommodations. * This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down with or without reasonable accommodations. * Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck with potential weight with or without reasonable accommodations. * Ability to stand for long periods of time with or without reasonable accommodations. Qualifications: * High School Diploma or Equivalent * Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). * Excellent communication skills. * Ability to work in a quick-paced environment. * Perform job functions with minimal supervision. * Work cohesively with co-workers as part of a team * Prior guest relations training.
    $18k-25k yearly est. 60d+ ago
  • Cook - Part-Time

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    Responsibilities include food preparation for the restaurant, banquet events, grab and go outlet, and employee cafeteria. This position ensures high food quality and presentation is delivered to our guests through proper handling, preparation, storage and delivery to multiple points of sale including the Blue Horse, all banquet space, Quench, guest rooms and other areas as deemed necessary to satisfy our guests. The Cook II is responsible to comply with local Health Department standards and safe food handling practices. Responsibilities Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be responsible and reliable. * Ensure the cleanliness and organization of workspace. * Consistently offer professional, friendly and proactive guest service while supporting fellow associates. * Adhere to the Crowne Plaza brand standards. * Prepare and service food items for restaurant, banquet, employee cafe and grab and go outlet. * Actively share ideas, opinions and suggestions to leadership. * Have full knowledge of their station and general knowledge of menu items and daily specials. * Comfortable cooking in a guest facing environment, including omelet stations and outdoor grilling. * Receive and accept training, instruction, and feedback from supervisors, Sous Chefs, and Executive Chef. * Ensure cleanliness and maintenance of all work areas, utensils and equipment. * Follow kitchen policies, procedures and service standards. * Follow all safety and sanitation policies when handling food and beverage. * Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met * Complete opening and closing procedures are carried out to standard. * Able to check and complete mise en place and pars. * Ensure proper labeling, dating and storage of all items in kitchen. * Keeps overproduction and food waste to a minimum * Document waste log is used properly and current * Complete the daily temperature cooler and freezer logs are always keep up to date per shift. * Handle guest allergy concerns with appropriate care and importance. * Ensure low par items are communicated to Supervisor. * Ensure stewarding is on task and help when necessary. * Communicate to front of house needs and expectations of service. * All other duties as required. Qualifications Competencies * Knowledge of proper food handling and safety procedures. * Ability to prepare food according to the hotel standard and guest expectations. * Ability to multitask and accomplish a heavy work load in a timely manner while under pressure. * Ability to adhere to company policies and procedures. * Have the ability to connect with people quickly in an outgoing, friendly manner. * One should have a sense of urgency. * Have the ability to get work done in complete, accurate detail and in accordance with company standards. * Have the ability to read and execute recipes. * Ability to actively learn the conversions to understand and adjust recipes according to business levels * One must be available for the demands of the business including mornings, weekends and holidays. Work Environment This job operates in a hotel kitchen. This role routinely uses kitchen equipment and appliances such as meat slicers, grills, stoves, ovens, mixers, refrigerators, freezers, dish machines, etc. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. One will be subjected to wet floors, temperature extremes, and loud noises. Must be able to bend, stoop, lift, and carry up to 50 pounds on a regular basis. Must be able to stand for long periods of time and move from area to area in the kitchen. Travel This position may require up to 5% travel within local area. Education and Experience - Will consider equivalency of education and experience * 1+ Years cooking experience. * Health and Safety Certified preferred. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $21k-27k yearly est. 60d+ ago
  • Culinary Facilities Technician

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Culinary Facilities Technician is responsible for maintaining the physical functionality and safety of the hotels kitchen equipment and machinery. This role contributes to the hotels commitment to delivering outstanding guest service and ensuring the smooth operation of kitchen facilities. Work Requirements * Schedule and complete preventive maintenance (PMs) on kitchen equipment, including ovens, stoves, refrigerators, dishwashers, and ventilation systems. * Operate and maintain low-pressure boilers for the hot water system. * Monitor and maintain other vessels as needed for hot water, kitchen steam, and air conditioning systems. * Assist external contractors with repairs of hotel property and equipment related to the kitchen. * Diagnose and troubleshoot issues with kitchen equipment promptly. * Perform necessary repairs, replacements, and adjustments to ensure optimal functionality. * Address emergency breakdowns efficiently to minimize downtime. * Ensure compliance with safety regulations and guidelines. * Regularly inspect kitchen equipment for safety hazards and address any concerns. * Maintain records of inspections, repairs, and maintenance activities. * Work closely with the culinary team to understand their equipment needs and address any issues promptly. * Coordinate with other maintenance staff to ensure seamless operations across the hotel. * Keep an inventory of spare parts and tools needed for kitchen equipment repairs. * Document all maintenance activities accurately. * Other duties as assigned. Qualifications * High school diploma or equivalent. * Vocational/technical training in kitchen equipment maintenance preferred. * Minimum of 2 years of experience as a culinary facilities technician in a hotel or similar setting. * Strong problem-solving skills and mechanical aptitude. * Knowledge of refrigeration, plumbing, electrical, and HVAC systems related to kitchen equipment. * Ability to work independently and as part of a team. * Excellent communication skills. * Knowledge of general safety rules, requirements, procedures and reporting requirements necessary to maintain compliance with applicable laws and regulations. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
    $29k-37k yearly est. 60d+ ago
  • Banquet Manager

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Galt House Hotel - A legendary destination among hotels in the city. The Galt House Hotel is the place to meet for a totally self-contained meeting or event, priding ourselves on a warm, friendly atmosphere and sincerity of our service. Located in the heart of Louisville, we are within driving distance from half the US population and just 10 minutes from the airport. We offer six restaurants and lounges; 130,000 square feet of meeting space; 53 meeting rooms; over 1,300 guest rooms; the citys best fitness center; and six retail outlets. We are currently hiring for Banquet Manager. In this position you will be responsible for overseeing the daily activities of the Banquets / Events Department such as ensuring the quality of food, beverage and service delivery in a coordinated detail ambiance. Work Requirements * Provide strategic direction for the banquet * Advise Associates of formal policies and procedures * Responsible for participation in the recruitment and leading the training, and overall management of the teams * Managing the banquet space, including organizing and storage * Developing and implementing all Banquet Beverage Controls * Coordinate with supervisors and staff with banquet needs such as food, banquet equipment, tables, chairs, etc. * Oversee maintenance of all banquet equipment, function spaces and cleanliness of all banquet areas. * Maintain inventory and maintenance on all props and enhancements as well as any other equipment needs such as linen and uniforms. * Manage vendor and customer relations * Develop and update banquet and event food and beverage policies and procedures and provide updates to staff * Primary liaison with key client contact at all banquet functions * Ensure all operating procedures are followed, identify and correct any organizational problems that impact the effectiveness of the operation * Handle all guest concerns in a prompt and courteous manner, informing catering /events manager of issue and resolution * Work closely with banquet chef to coordinate food presentation and delivery times * Flexible and energetic personality with the ability to handle multiple events simultaneously * Conduct banquet and facility tours with Engineering and Housekeeping teams to ensure that the space is maintained to the highest level of cleanliness and any deficiencies are resolved immediately * Attend all pre-event and post-event meeting with clients, guests, and catering/events team * Promote teamwork and quality service through daily communication and coordination with other departments * Perform other duties/tasks and projects as assigned Qualifications * Minimum of 2 years of experience in banquet management role at a major property * Extensive knowledge of food service and banquet equipment requirements * Extensive knowledge about all health and safety regulations * Ability to perform all duties of Banquet staff * Must have a flexible schedule to include nights, weekends and holidays. * Must be able to bend, push, pull, lift and stand up to 8 hours. * Good computer skills including Word and Excel * Fluency in English both verbal and non-verbal * Demonstrate strong initiative and self-direction Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects. The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in the associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and much more. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
    $37k-46k yearly est. 29d ago
  • Steward Supervisor

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Stewarding Supervisor is responsible for managing the daily operations of the Stewarding Department to ensure high quality service to the Food & Beverage division. Stewarding Supervisor is responsible for all Cleanliness, production and sanitary control for all food outlets and banquet facilities to provide the highest standards and quality. Maintains a clean and sanitary kitchen, all support areas. Has the ability to follow all cleaning schedules. Perfectly clean silver, glasses, pots, pans, plates and well-organized work area. Maintain and contribute to a positive work environment. Work Requirements * Directs staff in maintaining the cleanliness of the back of the house areas, which include; main kitchen, storage areas, dumpster, loading dock, employees cafeteria, and ware washing areas. * Manages general cleaning schedule so that the food service areas meet or exceed the health inspection requirements. Schedules purchases of all stewarding equipment. * Supervise the Stewards ensuring high standards * Coordinate the daily pot-wash and dish wash responsibilities * Selects, trains, schedules, supervises and counsels all members of stewarding department in accordance with established standards for safety, productivity, and performance. * Delegates dish and equipment washing and silver polishing activities. * Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements * Controls the equipment storage areas and the issuance of equipment for the Food Service department. This includes maintaining the cleanliness and good operating condition of house kitchen equipment, i.e., stoves, refrigerators, ovens, icemakers, walk-ins, dish machines, etc. * Report faults, misused or damaged equipment issues to the Executive Steward, Asst. Executive Steward, Executive Chef, and/or Chief Engineering * Ensure the correct PPE is in place and guidelines are adhered to * Ensure machinery is operated properly, efficiently, safely and in accordance with the hotel's Health and Safety Manual * Assist in the location, movement and storage of operational equipment * Assist in the stock take of equipment and other items as required * Ensure team members adhere to all Health and Safety and Hygiene Regulations * Carry out any other reasonable task set by the Hotel's Management * Assists the Executive Steward with maintaining the inventory and coordinates the distribution of all big four items: china, glassware, linen and silver which also includes a visual inspection to ensure cleanliness and safe transportation. * Coordinates services and supplies of stewards department with various departments, to include food distribution, pre-banquet event or other events and food recover post-banquet and other events. * Participates in all food dish-up for all banquet functions. * Replenishing food for all or maintaining all buffet lines in banquet or in the food & beverage outlets. * Responsible for deliveries to various food & beverage outlets. * Communicates with other departments through both oral and written communication, distributing daily Event Orders and assignments. Qualifications * High School Diploma or GED or equivalent * 1-2 years in a similar role. * 2 years experience in stewarding * Basic command of the English language * Previous hotel experience helpful The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Referral program * Retirement plan * Vision insurance Shift: * 8 hour shift * Day shift * Evening shift Work Location: In person
    $26k-34k yearly est. 9d ago
  • Night Auditor - Part time

    21C Museum Hotels 4.1company rating

    21C Museum Hotels job in Louisville, KY

    If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job Description Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud. Job Responsibilities Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing. Prepare and input statistics and income journal sheets to prepare daily reports. Balance and close all bank ticket codes. Run the night audit final after ensuring all revenues are in balance nightly. Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. Compile guest email addresses for comment cards and our market research company. Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the "Flash Report," and send it to all employees. Basic supervision of 3rd shift staff, including contracted security. Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director. Other duties as assigned by your supervisor or manager. Qualifications Accounting background preferred but not required. Ability to operate a personal computer, cash register, and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. Moderate hearing is required to communicate with guests. Excellent vision is required for viewing computer screens. Excellent speech communication skills are required to communicate with guests over the telephone. Excellent comprehension and literacy are required for reading daily reports, numbers, etc. Ability to lift files/papers to 5 lbs. 50% of time. May lift luggage to 50 lbs. Mobility - the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time. No continuous standing, climbing, or driving is required. Personal computer, telephone, cash register, calculator - approximately 90-95% of the time. Must pass a background check. High school education or equivalent experience. Additional Information 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: *****************************************
    $23k-28k yearly est. 30d ago
  • Barista

    The Galt House Hotel 4.3company rating

    Louisville, KY job

    The Galt House Hotel is currently seeking someone with an infectious smile, exceptional customer service skills, a professional demeanor and positive attitude to work as a Barista in Thelma's Deli. Responsibilities A successful candidate will support the Galt House Hotel brand by providing our guests with exceptional customer service. * Prepare and serve coffee and tea drinks that meet quality standards * Properly handle and maintain all equipment * Respond to orders, questions, concerns, and complaints in a polite and efficient manner * Accurately handle cash and credit card payments , following appropriate cash-handling procedures * Serve guests quickly and efficiently * Demonstrate a thorough understanding of all menu offerings * Observe relevant health and safety standards Qualifications * High School Diploma or Equivalent * Prior customer service experience in a food & beverage setting * Previous cashier experience required * Previous kitchen "back line" food preparation experience is required * Familiar with operating kitchen equipment such as a baking oven & electric knife * Professional appearance and demeanor * Strong knowledge of the various types of coffee is required * Previous barista experience is required The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k, a complimentary meal in associate cafeteria, complimentary parking, a discounted monthly TARC bus pass and more. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
    $22k-27k yearly est. 11d ago

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