Night Auditor jobs at 21c Museum Hotels

Setting the standard for grand hospitality, Hotel Kansas City has delivered an experience like no other since its opening in late 2020. Named one of the “Best New Hotels in the World” by Travel + Leisure, and Kansas City's newest #1 Hotel on TripAdvisor, guests can indulge in Victorian-inspired guest rooms merged with modern twists, preserved touches like hand-hewn walnut and stained glass windows, and multiple show-stopping food and beverage outlets. Centrally located in the historic Kansas City Club Building, the hotel is only steps away from the city's best nightlife, restaurants, and shopping. In addition to the hotel's 144 guest rooms are the Town Company restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio. Job Overview The Front Desk Agent is responsible for performing a variety of services for guests while playing a key role in the revenues obtained by the selling of guest rooms. Essential Responsibilities · Acknowledge and respond appropriately to guest needs and requests. · Reports as scheduled and in compliance with uniform standards and appearance. · Comply with the company's prescribed safety and security policy, procedure and protocol. · Promote at atmosphere of goodwill and service during all guest interaction. · May answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment. · Effectively sell the hotel through prescribed standards for booking reservations. · Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts. · Pre-assign rooms taking consideration of special requests or needs. · Register guests and collect valid method of payment while maintaining accurate information on registration. · Prepare and explain charges at time of check out and finalize guest charges. · Transmits and receives messages to guests and other colleagues. · Keep an accurate accounting of all cash, credit card and credit transactions. · May post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc. · May deposit guest valuable in hotel safe or safety deposit box. · Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities. · May assist with valet, shuttling guests, baggage handling due to business demands. · Other tasks as assigned by the Director of Rooms and Front Desk Manager. Education: · High school diploma or GED equivalency required. Experience: · 6-12 months related experience and or/training preferred. · Hospitality or customer service experience preferred. Open availability preferred. Interaction/Skill Set: · Ability to read and understand English fluently and speak clearly. · Excellent listening and comprehension skills. · Excellent written and oral communication skills. · Ability to effectively deal with customers' complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests, and providing positive and proactive solutions. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer excellent benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance Life and Disability Insurance 401K with company match Generous Paid Time Off Paid Family Bonding Time and Adoption Assistance Employee Stock Purchase Plan Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more! Tuition Reimbursement program Discounted parking and much more!

General Hotels Corporation is seeking a skilled Night Auditor to join our team at the XXX hotel. The Night Auditor will be responsible for balancing and auditing the accuracy of room revenue, food and beverage revenue, cashier's reports, guest and house accounts, and other revenue. This position will also assist with the preparation of all reports. Responsibilities: Complete and transmit accounting reports and supporting documents Act as hotel system liaison during night hours Perform all guest service functions as required Assist in booking room reservations Answer hotel phone calls Qualifications: Previous customer service experience is required Previous experience in a similar position or within a hotel preferred Excellent communication skills, both verbal and non-verbal Hospitality-oriented demeanor is required Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude Excellent phone and computer skills Ability to work overnight on a full-time basis Ability to read and speak English Previous cash handling experience preferred Monday and Tuesday nights are required Benefits Medical, Dental, and Vision Insurance Options Company Paid Life Insurance Company Paid Telemedicine Supplemental Life Insurance 401(k) with company match Earned Wage Access (“on-demand pay”) through PayActiv Hotel Room Discounts Company Paid Employee Assistance Program Perks through Benefit Hub Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Job Description ACCOUNTABILITY The Night Audit is a critical process designed to verify all account postings and balances. As a night auditor, it is expected you make guest satisfaction always a priority. Night Auditors are entrusted with the responsibility of accurately posting and reconciling charges, settlements, and files for rooms and credit card transactions. They also ensure the seamless reset of systems for the next day's operations. This role demands a high degree of self-reliance, as results are typically achieved independently. The primary focus of this job is on consistently delivering timely, precise, and high-quality outcomes. It benefits from an analytical, inquisitive, and problem-solving mindset, coupled with a strong technical orientation. REPORTS TO AND IS SERVED BY: Front Office Manager & Assistant General Manager/General Manager FLSA Designation: Non-Exempt WHAT TO EXPECT Guest Check-In and Check-Out: Account Verification: Perform a detailed review and verification of all financial transactions, ensuring accuracy in account postings and balances. Settlement Processing: Post and balance room charges, credit card settlements, and other financial transactions. Verify and correct any discrepancies. Report Generation: Generate and distribute daily financial reports, including the daily revenue report and occupancy report. Ensure that all records are complete and accurate. File Maintenance: Maintain and organize accounting records, ensuring they are up-to-date and readily accessible for reference or audit purposes. System Reset: Execute the necessary procedures to reset and prepare the hotel's computer systems for the next day's operations. Guest Check-Ins and Check-Outs: Assist with guest arrivals and departures, including the check-in and check-out processes, room assignments, and providing information about the hotel's amenities and services. Guest Service: Provide excellent customer service, including addressing guest inquiries, requests, and concerns promptly and professionally. Assist with special requests and accommodate guest needs to the best of your ability. Reservation Handling: Manage reservations, including booking, modifications, and cancellations. Ensure that reservations are accurate and up-to-date. Security Monitoring: Maintain a vigilant watch on security systems and cameras, reporting any unusual activity or security concerns to appropriate personnel. Emergency Response: Be prepared to respond to emergency situations and guest needs during the overnight hours, following established safety and security protocols. Cash Handling: Handle cash and credit card transactions, process payments, and maintain accurate financial records. Reconcile cash and report any discrepancies. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Excellent communication skills, both verbal and written. Strong attention to detail and the ability to multitask in a fast-paced environment. A welcoming and approachable demeanor, fostering positive interactions with guests. Proficiency in using computer systems and hotel management software for reservations and guest information. Ability to handle challenging situations with diplomacy and tact. Flexibility in working various shifts, including weekends and holidays. Ensures guest satisfaction exceeds brand standards in every interaction. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. EDUCATION AND EXPERIENCE: High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software. Strong communication skills, both verbal and written. Ability to work in shifts, including evenings, weekends, and holidays. PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions. TRAVEL: N/A POSITION: On-site work at the hotel property.

JOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager. Qualifications: Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt. Strong leadership skills Excellent oral and written communication skills Demonstrates planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, OPERA, HILTON PEP depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable Able to diagnose and repair simple computer problems Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc. Skilled in math and able to operate a 10 key by touch Responsibilities: Run audit reports/journals from Front Office Systems Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations Makes corrections and adjustments and handles all computer problems that might occur throughout shift Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations Ensures all reports and back-up vouchers are complete and filed promptly and properly Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Checks-in/Checks-out Guests Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based upon preferences and availability Drives the Revenue Management process Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions regarding hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Complete brand required training Duties are subject to change and additional duties may be assigned as needed Work Environment: Must have reliable source of transportation Flexible work schedule including weekends; position is referred to as third or late shift Sitting, standing, reaching, bending for extended periods of time Duties are subject to change and additional duties may be assigned as needed Benefits: Fulltime Employees Personal time Insurance benefits Vacation time Hotel Discounts Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today! We have a full-time and part-time opening. The part-time is on weekends, Friday and Saturday nights.

* Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team at Graduate by Hilton Fayetteville! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned * EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED * * KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills * *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Hospitality Group is an Equal Opportunity Employer.

Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team at Graduate by Hilton Fayetteville! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.

PT Night Auditor Reports to: Front Office Manager The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. CANDIDATE PROFILE Experience: • High school diploma or equivalent required, and college degree preferred. • Previous hotel Front Desk and Hilton brand experience is preferred • Hilton OnQ experience a plus. • Accounting background is preferred but not required. JOB ESSENTIALS • Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues. • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. • Assist guests with arrival and departure from hotel, while providing positive guests experiences. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines • Maintain confidentiality of all guests and hotel information • Exhibit attention to detail in order to ensure security of guest room access. • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines. • Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. • Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner. • Ensure work area is clean and clear debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively • Perform any other job related duties as assigned. Other • Ability to access and accurately input information using a moderately complex computer system • Able to handle cash and credit transactions. • General knowledge of local area attractions and transportation. • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. • Ability to observe and detect signs of emergency situations. • Ability to establish and maintain effective working relationships with associates, customers and patrons. • Command of the English language both written and verbal. • Ability to multi-task, and prioritizes with excellent follow up skills and customer service. • Regular attendance in conformance with the standards is essential to the successful performance of this position. • Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Physical Demands • Some lifting may be required. This position may require 75%+ or more of time on their feet. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Property Description Join the dynamic team at The Westin St. Louis, located in the heart of downtown, where luxury meets unbeatable convenience! We are looking for passionate, high-energy individuals to help us deliver exceptional service at our upscale property. With spacious, modern accommodations, a state-of-the-art fitness center, and prime access to St. Louis's top attractions, including Busch Stadium, The Westin St. Louis offers an exciting work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable guest experiences while growing your hospitality career in a vibrant, fast-paced setting. If you thrive in a culture of teamwork, excellence, and innovation, The Westin St. Louis is the place for you. Apply now to join our family and elevate your career at one of the city's premier hotels! Overview $17.00 / hour Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor and play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a dedicated and responsible individual who is passionate about providing exceptional guest experiences and is ready to take on the challenges of overnight shifts. Summary: Perform front desk duties such as guest check-ins and check-outs during the night shift Process guest payments and maintain accurate records Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies Assist guests with inquiries, requests, and any issues that may arise during the night Ensure the safety and security of the hotel premises during overnight hours Provide exceptional customer service and create a welcoming and positive atmosphere for guests Collaborate with other departments to address guest needs and ensure a seamless guest experience Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively Provide valet parking service Join our team of hospitality professionals and contribute to the success of our hotel during the night hours. Apply now to become a Night Auditor and be part of a dynamic and supportive work environment where your dedication and skills will be valued. Qualifications Prior cash handling experience necessary High school diploma or equivalent required 1-2 years of experience as a Night Auditor or in a similar role preferred Strong attention to detail and ability to multitask Less than three moving violations in the three previous years. No DUI convictions. Must have current driver's license. Excellent communication and problem-solving skills Read, write and speak English fluently Ability to work independently with minimal supervision Strong computer skills Ability to work flexible hours including overnights, weekends, and holidays Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs

Job Description St. Louis South, I-55 & Butler Hill Road Shift Availability: 11 PM - 7 AM Starting Pay: $16.50 per hour We are seeking a dependable team member for our hotel Night Crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your pathway to success! The Night Auditor is responsible for accurately balancing all hotel income and expense for a 24-hour operating period. Team Member Perks: Referral program to earn extra cash! Anniversary recognition Promotion opportunities and training Typical Shift: Overnight shifts with varying start time Responsibilities of Night Auditor include: Balances and audits daily revenue and assists with preparation of reports Balances and audits for accuracy for taxes, cashier reports and house charges Completes and transmits daily management and accounting reports Prepares customer tracking reports Communicates with other hotel departments (when necessary) to resolve accounting discrepancies or provide information Performs ALL guest service representative functions as required which may include booking room reservations, answering phone calls and notifying guests of messages Preferred skills include: Interpersonal skills Computer aptitude Math and accounting skills Excellent communications skills Customer service skills Education / Experience: High school diploma or equivalent

St. Louis South, I-55 & Butler Hill Road Shift Availability: 11 PM - 7 AM Starting Pay: $16.50 per hour We are seeking a dependable team member for our hotel Night Crew. Our family owned and operated business highly values our Team and we are committed to assisting you in your journey and supporting your personal ambitions and growth on your pathway to success! The Night Auditor is responsible for accurately balancing all hotel income and expense for a 24-hour operating period. Team Member Perks: Referral program to earn extra cash! Anniversary recognition Promotion opportunities and training Typical Shift: Overnight shifts with varying start time Responsibilities of Night Auditor include: Balances and audits daily revenue and assists with preparation of reports Balances and audits for accuracy for taxes, cashier reports and house charges Completes and transmits daily management and accounting reports Prepares customer tracking reports Communicates with other hotel departments (when necessary) to resolve accounting discrepancies or provide information Performs ALL guest service representative functions as required which may include booking room reservations, answering phone calls and notifying guests of messages Preferred skills include: Interpersonal skills Computer aptitude Math and accounting skills Excellent communications skills Customer service skills Education / Experience: High school diploma or equivalent

JOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager. Qualifications: Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt. Strong leadership skills Excellent oral and written communication skills Demonstrates planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable Able to diagnose and repair simple computer problems Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc. Skilled in math and able to operate a 10 key by touch Responsibilities: Run audit reports/journals from Front Office Systems Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations Makes corrections and adjustments and handles all computer problems that might occur throughout shift Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations Ensures all reports and back-up vouchers are complete and filed promptly and properly Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Checks-in/Checks-out Guests Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based upon preferences and availability Drives the Revenue Management process Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions regarding hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Complete brand required training Duties are subject to change and additional duties may be assigned as needed Work Environment: Must have reliable source of transportation Flexible work schedule including weekends; position is referred to as third or late shift Sitting, standing, reaching, bending for extended periods of time Duties are subject to change and additional duties may be assigned as needed Benefits: Fulltime Employees Personal time Insurance benefits Vacation time Hotel Discounts Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative

Job Description Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative #hc193565

JOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager. Qualifications: Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt. Strong leadership skills Excellent oral and written communication skills Demonstrates planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable Able to diagnose and repair simple computer problems Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc. Skilled in math and able to operate a 10 key by touch Responsibilities: Run audit reports/journals from Front Office Systems Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations Makes corrections and adjustments and handles all computer problems that might occur throughout shift Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations Ensures all reports and back-up vouchers are complete and filed promptly and properly Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Checks-in/Checks-out Guests Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based upon preferences and availability Drives the Revenue Management process Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions regarding hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Complete brand required training Duties are subject to change and additional duties may be assigned as needed Work Environment: Must have reliable source of transportation Flexible work schedule including weekends; position is referred to as third or late shift Sitting, standing, reaching, bending for extended periods of time Duties are subject to change and additional duties may be assigned as needed Benefits: Hotel Discounts Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Night Audit seasonal May-October Answer the phone, perform office tasks, and assist members and guests with queries and information they may need during their stay Greet guests upon arrival, assign rooms and issue keys. Perform bookkeeping activities such as balancing accounts and conducting nightly audits. Close each night and perform small cleaning/maintenance duties as needed. Be comfortable with over-the-phone and face-to-face interaction Night shifts required- 11:30pm-7:30am Reports to the Front Desk Manager and Assistant Front Desk Manager. Wage Range $17/hr-$19/hr Includes free onsite housing as needed, meals, scholarship opportunities, use of some Resort amenities such as the golf and tennis courts.

Job DescriptionDescription: For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a reliable and detail-oriented Front Desk Night Auditor to serve as the overnight face of the resort. This position is responsible for ensuring smooth overnight operations at the front desk, assisting guests with late-night needs, and performing essential auditing tasks to reconcile the day's financial transactions. This is a great opportunity for someone who is dependable, customer-service focused, and comfortable working independently in a serene overnight environment. SCHEDULE Thursday, Friday, and Saturday nights, 9:00 PM - 7:00 AM (full-time). Weekend and holiday availability required. Opportunity to pick up occasional day shift is also available if desired. WHAT YOU'LL DO Guest Experience & Service Delivery Greet and assist guests with check-ins, check-outs, and general inquiries in a professional and courteous manner Serve as the primary contact for guest needs during overnight hours Respond to emergency situations and coordinate with relevant departments as needed Provide resort information and recommendations to enhance the guest experience Audit & Administrative Tasks Complete nightly audit of all daily financial transactions and ensure accuracy of guest folios Prepare daily summary reports for management and accounting Post charges and payments to guest accounts Balance and reconcile front desk cash drawer and credit card transactions Monitor room availability and manage overnight reservations or walk-ins Operations & Safety Maintain a clean, secure, and welcoming front desk and lobby area Conduct nightly property walks and ensure security measures are in place Follow all company procedures and maintain accurate records of overnight incidents or issues Requirements: ABOUT YOU A dependable night owl who thrives in a quiet, independent work environment Approachable, courteous, and calm under pressure Highly organized with strong attention to detail Able to handle sensitive guest situations with discretion and professionalism REQUIREMENTS Previous experience in hospitality, customer service, or night audit strongly preferred Previous experience using Property Management Systems (e.g., Maestro, Opera, etc.) Comfortable working overnight shifts, weekends, and holidays Proficiency with computers and ability to learn property management systems Strong communication and basic math/accounting skills Ability to stand for long periods and lift up to 25 lbs occasionally WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive hourly wage with a consistent overnight schedule (Thursday-Saturday) Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Full-time Description For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a reliable and detail-oriented Front Desk Night Auditor to serve as the overnight face of the resort. This position is responsible for ensuring smooth overnight operations at the front desk, assisting guests with late-night needs, and performing essential auditing tasks to reconcile the day's financial transactions. This is a great opportunity for someone who is dependable, customer-service focused, and comfortable working independently in a serene overnight environment. SCHEDULE Thursday, Friday, and Saturday nights, 9:00 PM - 7:00 AM (full-time). Weekend and holiday availability required. Opportunity to pick up occasional day shift is also available if desired. WHAT YOU'LL DO Guest Experience & Service Delivery Greet and assist guests with check-ins, check-outs, and general inquiries in a professional and courteous manner Serve as the primary contact for guest needs during overnight hours Respond to emergency situations and coordinate with relevant departments as needed Provide resort information and recommendations to enhance the guest experience Audit & Administrative Tasks Complete nightly audit of all daily financial transactions and ensure accuracy of guest folios Prepare daily summary reports for management and accounting Post charges and payments to guest accounts Balance and reconcile front desk cash drawer and credit card transactions Monitor room availability and manage overnight reservations or walk-ins Operations & Safety Maintain a clean, secure, and welcoming front desk and lobby area Conduct nightly property walks and ensure security measures are in place Follow all company procedures and maintain accurate records of overnight incidents or issues Requirements ABOUT YOU A dependable night owl who thrives in a quiet, independent work environment Approachable, courteous, and calm under pressure Highly organized with strong attention to detail Able to handle sensitive guest situations with discretion and professionalism REQUIREMENTS Previous experience in hospitality, customer service, or night audit strongly preferred Previous experience using Property Management Systems (e.g., Maestro, Opera, etc.) Comfortable working overnight shifts, weekends, and holidays Proficiency with computers and ability to learn property management systems Strong communication and basic math/accounting skills Ability to stand for long periods and lift up to 25 lbs occasionally WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive hourly wage with a consistent overnight schedule (Thursday-Saturday) Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.