Workforce Scheduling Specialist
21St. Century Home Health Services Job In Burlingame, CA
At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.
21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.
Key accomplishments include:San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.
Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.
All Opportunities at 21hhs require you to be in the field visiting patients homes. We do not offer work from home/remote opportunities unless noted.
Are you a strategic thinker with a passion for logistics and territory management? Do you thrive in a dynamic environment where your critical thinking skills can make a significant impact? Join our skilled home health company as a Workforce Scheduling Specialist and play a pivotal role in optimizing our operations, ensuring our clinicians are effectively deployed, and maintaining optimal staffing levels across all areas. In this role, you will help lead how we scale and staff our company territories across the Bay Area & Sacramento, California.
Note: This position will be based out of 1 of our 3 Bay Area Office Locations: Burlingame, Walnut Creek, or San JoseKey Responsibilities
Utilize advanced logistics tools (CareStitch, Google Sheets) to assign, manage, and create territories for our team of over 350 clinicians.
Develop and implement strategies to optimize territory assignments, ensuring efficient coverage and balanced workloads.
Conduct regular assessments to identify areas that are understaffed or overstaffed, providing actionable insights for resource allocation.
Analyze data to identify trends, inefficiencies, and opportunities for improvement in territory management and staffing levels.
Work closely with clinicians and stakeholders to build strong relationships and ensure smooth operations.
Address logistical challenges with innovative solutions and critical thinking.
Generate regular reports on territory performance, logistics efficiency, and staffing needs, and identify opportunities for improving support staffing.
Qualifications
Proven experience in logistics, territory management, or a related field.
Experience with workforce planning and staffing analysis is a plus.
Strong analytical skills, proficiency with logistics tools, and excellent problem-solving abilities.
Exceptional interpersonal and communication skills to build equity and trust with a large team.
Bachelor's degree in logistics, business administration, or a related field is preferred.
What We Offer
Attractive compensation package commensurate with experience.
Comprehensive health benefits, retirement plans, and paid time off.
Opportunities for career advancement and professional development.
A supportive and collaborative team culture.
21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
IT Manager
21St. Century Home Health Services Job In Burlingame, CA
Serving over 400+ employees across the Bay Area and Sacramento, we are seeking a proactive, strategic, and hands-on IT professional to join our team as our first dedicated IT leader. This pivotal role offers the opportunity to build and oversee IT infrastructure that enhances patient care and drives operational excellence. If you're excited to shape the future of technology in healthcare, we want to hear from you!
At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.
21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace, 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.
The role is based in Burlingame with travel to support the company's locations as required including San Jose, Walnut Creek, Sacramento and future expansion locations.Core Responsibilities:
Strategic IT Planning: Partner with leadership to align IT initiatives with organizational goals and growth strategies. Identify, recommend, and implement innovative technology solutions that improve workflows.
System Management & Optimization: Oversee installation, configuration, and maintenance of hardware, software, and network systems. Ensure optimal performance, availability, and scalability of IT systems.
Cybersecurity & Compliance: Develop and enforce IT security protocols and policies. Manage risk assessments, security audits, and compliance with regulations (e.g., GDPR, HIPAA).
Project Management: Lead IT projects, including upgrades, migrations, and new deployments. Coordinate with stakeholders to meet project goals and deadlines.
IT Support & Training: Act as an escalation point for complex IT issues: troubleshoot and resolve IT issues for staff. Provide tailored training and resources to empower employees with the technology they need to succeed. Ensure timely resolution of system outages or disruptions.
Skills & Qualifications:
5+ years of IT experience, including 2+ years in a leadership or strategic role.
Experience supporting a rapidly growing organization with a dispersed workforce is highly preferred.
Strong expertise in healthcare IT systems, including EMRs and HIPAA compliance is a plus.
Proven track record in managing IT infrastructure, networks, and cybersecurity protocols.
Exceptional problem-solving skills with the ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Excellent communication skills to effectively translate technical concepts for non-technical stakeholders.
Familiarity with telehealth platforms and mobile technologies is a plus.
IT Certifications such as Google Admin, CISSP, AWS Certified Solutions Architect, Microsoft Certified Solutions Expert (MCSE), or ITIL are preferred.
$90,000 - $120,000 a year
Front Desk Staff
Corona, CA Job
Daily Tasks
Answer phones and greet visitors
Collate and distribute mail and faxes
Filing/ Organization
Ordering office supplies
MS office
Schedule appointments and maintain calendars
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Cell phone reimbursement
Disability insurance
Flexible schedule
Health insurance
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Healthcare setting:
Medical office
Medical specialties:
Hospital Medicine
Schedule:
8 hour shift
Day shift
Monday to Friday
Experience:
Customer Service: 1 year (Preferred)
Administrative experience: 1 year (Preferred)
Work Location: In person34
Business Development Representative
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for:
As a Business Development Representative (BDR), you will identify and generate new business opportunities for Trusted. This strategic role requires a proactive, results-driven individual who excels at building relationships and managing complex sales processes. You will work closely with the sales team to qualify leads, engage with prospects, and contribute to the company's growth by developing new business.
Your responsibilities:
Lead Generation: Identify and prospect new business opportunities within assigned territories or industry segments using various methods, including cold calling, email outreach, social selling, and networking.
Qualification: Qualify leads through research, discovery calls, and strategic questioning to ensure that prospects align with the company's target audience and product offerings.
Pipeline Development: Build and maintain a healthy sales pipeline by engaging with potential clients, setting appointments, and scheduling product demos for Account Executives.
Collaboration: Work closely with the sales and marketing teams to align messaging, refine lead generation strategies, and ensure a seamless handoff of qualified leads.
Sales Strategy: Participate in strategic sales planning sessions to help identify new market opportunities and refine prospecting strategies.
Reporting: Maintain accurate and up-to-date records of all sales activities, including prospect interactions, lead status, and sales forecasts, in the company's CRM system (e.g., Salesforce).
Client Engagement: Nurture relationships with prospects through follow-ups, personalized outreach, and by providing timely and relevant information.
Who you are:
Clear Communicator.
You excel at talking to others to convey information effectively, and have the ability to understand and interpret the speech of others.
Active Listener.
You give your full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Socially Perceptive.
You are aware of others' reactions and understanding why they react as they do.
Critical Thinker
. You use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
You have:
Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience.
2+ years of experience in a sales, account management or business development role, preferably in B2B sales or SaaS.
Excellent communication skills, both verbal and written.
Strong interpersonal skills with the ability to build rapport quickly.
High level of motivation, self-discipline, and a proactive attitude.
Strong problem-solving skills and the ability to handle objections effectively.
Proficient with CRM software (e.g., Salesforce, HubSpot) and MS Office.
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401k
Variable compensation plan
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Annual Base Salary Range$75,000-$92,000 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Compliance Coordinator
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for:
We are looking for ambitious, organized professionals to join our Compliance Coordinator team, which is responsible for ensuring that clinicians who have been placed to have an assignment with Trusted are credentialed and onboarded in an experience that is on-time and enjoyable. This is a dynamic role, requiring someone who is able to juggle multiple priorities and deadlines while staying organized. This role is candidate and client-facing, so we are looking for someone able to provide exceptional support while working in a fast-paced environment. You will be working highly cross-functionally, so the ability to achieve success within a team is a must.
Your responsibilities:
Owns onboarding and compliance tasks for new and returning travel clinicians
Meets and exceeds facility expectations through clear, concise, timely, and professional communication
Establishes and builds strong relationships with facilities, clients, and clinicians
Contributes to team resources by ensuring process documentation and best practices are up-to-date and accurate
Look ahead for ways to prevent any complications with the onboarding process, and work to mitigate those risks in a smooth and deliberate approach
Who you are:
Organized & processed-focused
. You're the one everyone expects to plan the next trip, event, or outing. You have impeccable attention to detail. You've been known to color-code your binders and you may have used a label maker once or twice. You can juggle multiple competing priorities and when things fall through the crack---well, with you, that never happens.
Self-motivated.
You feel highly responsible for the outcome of the projects you're involved in and your friends and colleagues know they can count on you to “get things done.” Working for an early-stage startup is exciting to you and you thrive when there is a little bit of ambiguity in the air. You don't wait for direction, you seize opportunities and want to be on a team that thinks the same way.
Tech-savvy.
You like to create efficiencies with technology, you've hacked together your own systems to create efficiencies in your daily operating rhythm. You're a master of Microsoft Office, and you love project management tools. You're comfortable with new software programs and you're excited to work closely with an experienced, high-caliber product team.
Fast learner.
Ok, so maybe you haven't done 100% on the list above, but you're excited about picking up new things and you think learning curves are more like runways. You're a self-starter and if provided with the right direction you'll figure out how to get to the destination.
People-focused
. You're passionate about helping people. You have an uncanny ability to build trust, credibility, and relationships with candidates, clients, and teammates. You're a strong, clear, and direct communicator able to inform and influence with your words.
You have:
1+ years in healthcare staffing credentialing or compliance required
2-4 years in a fast-paced environment or high-growth startup that requires both customer service and strong organizational skills preferred
A high level of comfort and ease in learning and managing different technology systems
Highly organized and able to manage many relationships, issues, and projects simultaneously
Experience with tools such as Google Workspace, Asana, Slack, and Salesforce is a plus
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401k
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Annual Base Salary Range$61,017-$79,775 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Client Account Manager
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for:
You will use your direct experience as a Recruiter or Account Manager in the Travel Nursing Industry to serve as a partner and key collaborator with our clients to understand their staffing needs. You will proactively solve problems, fill open jobs, and ultimately grow these strategic relationships to maintain and expand our business. The Account Manager will take initiative, setting objectives and creating actionable plans to deliver results. You will be a resourceful, solution oriented problem-solver, expertly navigating areas such as how and when jobs are posted, upcoming projects or staffing challenges, what the job submission requirements are, and the interview and offer process cadence. You will remove barriers where possible and work collaboratively with the product and Nurse Advocate teams to increase our submission-to-offer rate. The Account Manager will be the day-to-day relationship support required to place and retain Clinicians.
Your responsibilities:
Maintain trusted relationships with assigned clients, resulting in a 100% retention rate of current and future accounts.
Meet assigned targets for growth.
Develop new relationships that result in successful additions to our client roster.
Gather and track feedback from clients and create reports on the health of relationships and opportunities for improvement.
Collaborate with leadership on the Nurse Advocate team to improve standing with clients through higher quantity and quality of placements.
Proactively identify and offer solutions to barriers for growth in our accounts and placements.
Who you are:
Strategic-thinker. You anticipate future trends, helping the team to understand and use complex analyses to achieve goals. You clearly distinguish and leverage the organization's key differentiators, incorporating them into a solid long-term strategy. You are highly alert to the future, developing hypotheses and enabling their team to address change, tackle challenges and capture new possibilities. You see the big picture in a relationship and know how the little things you do today to provide value can create big things down the road.
Customer-focused. You champion the needs of clients, helping team members deepen insight into customer needs. You have a long-term understanding of client needs, building roadmaps with measurable outcomes that address current and anticipated problems.
Influencing & Persuading. You make it a priority to broker relationships and forge connections that contribute to others success and advance Trusted's goals.
Personable and reliable. You can create and grow relationships with key stakeholders by providing value and meeting their needs in order to grow these relationships.
You have:
3 or more years of experience in healthcare staffing with direct experience working with RNs, either in Account Management or Recruitment, preferably at a high-growth startup and/or a healthcare or staffing company.
Experience in building and maintaining strategic relationships and growing a book of business with RNs through excellent presentation and communication skills with the ability to hold challenging conversations.
Knowledge and understanding of the healthcare staffing landscape and buyers (VMS/MSP/Direct).
Knowledge of compliance criteria and Joint Commission requirements for RN professions.
Worked cross-functionally and enjoy working as a team to achieve a goal.
A High School Diploma is required, Associate's or Bachelor's Degree preferred.
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401k
Variable compensation plan
#LI-SC1
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Annual Base Salary Range$79,292-$89,203 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Certified Home Health Aide - Home Health
21St. Century Home Health Servi Job In Richmond, CA
Certified Home Health Aide (HHA) Full Time
At 21st Century Home Health Services (HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 350 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 1,700 patients in San Francisco, San Mateo, Santa Clara and Alameda Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%. We have a 5 star medicare rating.
Territory: Oakland.
We also have multiple opportunities through out the Bay Area in San Francisco, San Mateo, Alameda, Contra Costa and Santa Clara Counties.
What you'll do as a Certified Home Health Aide (HHA):
Under the direct supervision of an RN Case Manager, you will provide patient care according to the Plan of Care. You will also:
Provide personal care including, baths, back rubs, oral hygiene, shampoos, and changing bed linen
Assist patients with dressing and undressing
Provide skin care to prevent breakdown
Assist the patient with toileting activities
Keep patient's living area clean and orderly, as appropriate
Assist in feeding the patient, if necessary.
Perform range of motion and other simple procedures as an extensional therapy service as ordered (with appropriate completed/demonstrated skills competency).
Assist patient in the self-administration of medication.
Meet safety needs of patients and using equipment safely and properly (foot stools, side rails, etc.).
Report on patient's condition and significant changes to the assigned nurse.
Why you Should Come Work for us a Certified Home Health Aide
Low turnover/High morale
Work/life balance
Helpful software and communication tools
Outstanding benefits for you and your family including 401k with matching. Generous PTO, Medical, Dental, Life Insurance, etc
Competitive compensation with achievable incentive bonus program
To be a success as a Certified Home Health Aide
Valid HHA CA license
LCSW is a plus
Current BLS/CPR Certification
Valid CA Driver's License
Excel at building rapport with patients and providing the highest quality of care
Experience home health care is highly preferred
Experience with high acuity patients is a plus
Experience working with an interdisciplinary team is highly desired
Self-Directed
Empathetic
Critical thinker
Outstanding interpersonal skills
Organized
Wage Range $44-$60 Pay Per Vist Starting pay is commensurate with relevant experience above the minimum requirements. 21st Century offers comprehensive health benefits and 401k (Up to 4% match)
21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Care Coordinator - Customer Service Representative
Remote or San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for:
We are looking for someone passionate about customer support and experience to join our Care Coordinator team. The Care Coordinator team is responsible for triaging, supporting, and resolving issues our clinicians may face. This role is on a team that is highly cross functional and leverages knowledge of the entire Trusted experience. At Trusted, we are not in the business of ‘checking boxes' or quickly finishing tickets, so we need someone passionate about engaging in conversation with and providing memorable experiences for our nurses.
Your responsibilities:
Triage, route and answer inbound questions received from working clinicians across SMS, in-app chat, email and telephone, including a high amount of pay/timekeeping topics.
Provide prompt, quality responses while meeting or exceeding our SLAs.
Maintain the Trusted tone & voice including demonstrating a positive, empathetic attitude towards our working clinicians during all interactions.
Be an expert in Trusted communication, workflows, and internal teams to provide a consistent and personalized experience for working clinicians.
Work closely with Payroll and Billing to support their respective functions and liaise between them and our clinicians.
Regularly and proactively identify areas for process and product improvements based on feedback from working clinicians.
Who you are:
Customer focused: You put customers at the center of everything you do, even when thinking at scale. You think of customers as people rather than ticket numbers.
A strong communicator: You instill confidence and trust with how you speak and write; you know how to tailor your communication based on the situation and audience.
A great team player: People love working with you, and you enjoy working within a team that is working towards a common goal
Not afraid of change: You enjoy the fast pace and constant change of operating in a startup environment. You take initiative and are adaptable and flexible when faced with challenges
A problem solver: You are able to bring order to complex problems and make decisions with ambiguous information
You have:
A High School Diploma or equivalent
2 - 4 years in customer service role providing both written and verbal support
An appreciation and appetite to deliver incredible customer experience
Tech-savvy and ability to quickly learn multiple tools (e.g. Slack, CRM (SFDC), workflow (Asana), and customer support (Front))
Effective time management and demonstrated self-drive.
The ability to work quickly and independently, adapting to change and thriving in a fast paced environment
Ability to work a regularly assigned schedule including evenings and weekends as scheduled
The ability to work remotely including having a consistent minimum internet speed of 25 mbps, 50 mbps and above preferred
Experience with high-performing teams, ideally in a high-growth startup environment is a plus!
Ability to work a regularly assigned schedule including evening and weekends. After orientation this position will tentatively be scheduled Sunday through Thursday 8am to 5pm local time. Must be willing to adjust schedule to meet team and company needs.
We offer:
Stock options and competitive compensation package
Paid vacation & sick time, and paid family leave
Employer paid health insurance, vision, and dental
Mindfulness and fitness reimbursement
Monthly cellular phone reimbursement
Employer-sponsored 401k
Trusted reasonably anticipates the below to be the hourly pay range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process. Hourly Pay Range$21.50-$28 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Nurse Practitioner
Petaluma, CA Job
Trusted Medical, PLLC
About us
Trusted Medical, PLLC is the clinical care delivery affiliate of Edera (*************** We specialize in serving Veterans by reducing wait times for them to gain access to disability screens and separation health assessments required by the Veteran Affairs (VA) to receive benefits. Help serve those who have served us by joining our growing team!
Job Description
This role supports the U.S. Department of Veterans Affairs in conducting assessments for Veterans leaving military service or applying for disability benefits from the VA.
The Advanced Practice Provider will perform face-to face, in-clinic assessments/evaluations with Veterans to complete the required Disability Benefits Questionnaire (DBQ) for submission to VA for eligibility determination. DBQs include questions that require a direct clinical exam of the Veteran (e.g., testing range of motion of joints, documentation of crepitus, etc.).
This role requires excellent and expeditious assessment skills. Ideal candidates should have a proven track record of high reliability when working in an independent atmosphere with little oversight.
Duties include the following.
Prepare for and deliver exceptional Veteran care during all interactions
Complete and submit all required documentation expeditiously and accurately, including DBQs in the required format
Provide delivery and operational excellence by performing exceptional customer service, working collaboratively with multi-disciplinary teams, embracing change with agility and adaptability, and maintaining accountabilities for all assigned commitments
Apply clinical skills to include data gathering and analysis, communications with an emphasis on relationship development and growth, demonstration and application of knowledge and expertise in specialized areas
Education/Experience:
Master's (Required)
Family or Adult Certification (Required)
Active Nurse Practitioner License in state of employment
Nurse Practitioner: 1 year in primary care/internal medicine/occupational medicine (Preferred)
Experience with providing care for the Veteran population and/or working with the VA and/or federal health organizations is preferred
Technological Skills:
Experienced in one or more major Electronic Health Records
Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
Required Knowledge and Skills:
Knowledge of family practice or internal medicine skills (e.g., musculoskeletal assessment is 70% of exams, general neuro exam)
Ability to initiate and follow through on work independently
Proven ability to be prompt, reliable with a strong, professional work ethic
Proven problem-solving skills with ability to analyze situations, identify existing or potential problems
Proven ability to establish and foster significant relationships
Excellent written and verbal communications skills
Ability to work in a fast-paced, dynamic environment, and work collaboratively in a team environment
Ability to meet assigned deadlines and adapt to changing priorities
Work schedule:
Monday through Friday
No weekends
No holidays
Additional Requirements:
Current BLS Certification required
Immunizations Required:
TB Screening (less than one year old)
Hep B Titers (less than 1 year old)
Immunizations Strongly Recommended:
• COVID vaccination and boosters
• MMR Titers (less than 1 year old)
• Varicella Titers (less than 1 year old)
• TDAP Immunization (less than 10 years old)
• Flu Immunization (within current season)
Trusted Medical, PLLC participates in the E-Verify program. Trusted Medical is a drug-free workplace.
Trusted Medical, PLLC is an Equal Opportunity and Affirmative Action Employer. Trusted Medical, PLLC prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law. Trusted Medical, PLLC takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or veteran status
Clinical Social Worker - Home Health
21St. Century Home Health Servi Job In San Jose, CA
At 21st Century Home Health Services (HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 350 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 1,700 patients in San Francisco, San Mateo, Santa Clara, Contra Costa and Alameda Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%. We have the highest medicare classification rating of 5-stars, based on a set criteria determining excellence.
Our Clinical Social Worker (LCSW or MSW) assist our patients and their families/caregivers by assisting them with education and support as they cope with their recent diagnosis. Most of our patient focus is the geriatric population which requires an understanding of local community resources, long term/short term care planning to help improve their lives.
Territory:
Targeted area of San Jose.
We also have multiple opportunities though out though out Bay Area in San Francisco, San Mateo, Santa Clara, Contra Costa and Alameda Counties.
Why you should come work with us as a Medical Social Worker:
We value our team and understand that work-life balance is important.
Dedicated Concierge Services
Benefits: Medical, Dental, Vision, PTO, Life Insurance, Travelers Insurance, HSA and 401K w/ matching.
Flexible schedules: Create your own weekly work schedule.
Reimbursements: Mileage, Parking, CPR, Continued Education Units.
What you'll do as a Medical Social Worker (MSW) Home Health:
Under the general direction of the Case Manager, the Social Worker assesses social and emotional factors related to the patient's illness, medical and nursing requirements in the home. Develops and implements a plan for home social work services, including education of patients, family members and care givers. This position also coordinates with other home health staff and community resources to provide an efficient integration of care.
To be a success as a Medical Social Worker (MSW) Home Health:
Knowledge of local community resources is required.
Knowledge and understanding of individual development and human behavior as it relates to the effects of illness/injury; and of the influence of culture on health care.
Knowledge of state and federal homecare regulatory guidelines preferred.
Demonstrated skills in effective written and verbal communication.
Ability to recognize the needs and concerns of diverse groups of people.
Ability to maintain harmonious constructive working relationships with internal and external customers (patients, families, members of the interdisciplinary team, clerical and management staff, physicians and community resources).
Must have well developed social work assessment and clinical skills as well as time management skills.
Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, think critically to both effectively plan and organize department operations consistent with our strategic and operating objectives and to effectively solve unique problems as they arise or identify when to consult supervisor.
Must be able to deal with challenging work environment with time demands and occasional conflicting priorities.
Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.
Is responsible for maintaining all required licensure and certifications.
At orientation and annually thereafter, must be able to meet our core competencies for position and area of specialty, as appropriate.
Wage Range 90-100k Starting pay is commensurate with relevant experience above the minimum requirements. 21st Century offers generous bonus incentive plans, comprehensive health benefits and 401k (Up to 4% match)
Qualifications:
Education
Master Degree from a program accredited by the Council on Social Work Education required.
Licensures/Certifications
Basic Life Support Certification - BLS required.
Driver License
LCSW License is highly preferred
Automobile Insurance required
Experience for Medical Social Worker (MSW) Home Health:
One year of experience as an MSW in a health care setting is strongly preferred.
Home Health experience preferred.
21st Century HHS is expanding rapidly throughout the East Bay. We anticipate offering Clinicians and Therapist targeted and manageable territories no later than early 2023, in all areas of Contra Costa and Alameda Counties. However, you don't have to wait until 2023 to join us! We are offering immediate opportunities for individuals to train in Oakland and transition to preferred and convenient territories once available.
Head of Enterprise Operations
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we are looking for:
We are seeking a proven leader to build and scale the Solutions Architecture and Engagement Management teams for Trusted's healthcare staffing platform, Works.
The role requires a relentless focus on helping our healthcare partners achieve their labor strategy goals through the effective delivery of our enterprise offerings. The Head of Enterprise Operations will be accountable for ensuring timely product implementations, delivering measurable workforce outcomes, and retaining enterprise accounts.
Your responsibilities:
Leadership and Team Development:
Mentor and develop team members to consistently deliver Trusted's value proposition of unlocking staffing flexibility for clinicians and health systems.
Enhance cross-functional collaboration with sales, product, and engineering teams to ensure seamless delivery of Works.
Solutions Architecture:
Define and implement scalable integration processes for third-party systems.
Establish best practices for sales engineering and integration workflows to maximize efficiency and quality.
Engagement Management:
Ensure on-time delivery of complex product implementations with measurable outcomes.
Track client KPIs to evaluate program success and recommend strategic adjustments.
Build account strategies to drive renewal and expansion opportunities.
Who you are:
Strong Leader
: You inspire and guide teams to solve clients' most pressing challenges through transparent collaboration.
Client Champion:
You build trust and credibility with C-suite partners, offering strategic guidance on key initiatives.
Analytical Problem-Solver:
You leverage data to diagnose complex operational challenges, evaluate proposed solutions, and assess their impact.
Team Builder:
You successfully lead cross-functional teams and manage resources to deliver multiple complex implementations while continuously improving KPIs.
Technical Acumen
: You have proven expertise in systems integrations, including scoping data exchange requirements.
Adaptable and Action-Oriented:
You thrive in fast-paced, dynamic environments by embracing change and learning through experimentation.
You have (required):
8-9 years of experience in technical systems integration, enterprise client success, or post-sales implementations for B2B SaaS solutions within healthcare.
At least 3 to 5 years of experience in management consulting or enterprise software implementations for large organizations within healthcare and at least 4+ years managing teams within a fast-paced, startup setting.
Bachelor's Degree in relevant field such as Business Administration, Computer Science, Information Systems, Engineering, or Healthcare Management
A track record of leading teams to achieve client outcomes and divisional OKRs.
Proficiency in SQL, Excel and Looker for data analysis.
You may also have (preferred):
Master's Degree in Business Administration, Health Informatics or related field
Experience scaling sales engineering, implementation and customer success teams for B2B healthcare SaaS startup.
Project Management Professional (PMP) or Certified Customer Success Manager (CCSMP).
Change Management Certification (Prosci, CCMP, etc.)
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401k
Variable compensation plan
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Annual Base Salary Range$185,000-$250,000 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Clinical Educator (RN)
21St. Century Home Health Services Job In San Jose, CA
At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.
21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.
Key accomplishments include:San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.
Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.
All Opportunities at 21hhs require you to be in the field visiting patients homes. We do not offer work from home/remote opportunities unless noted.
We are seeking a dedicated and innovative Home Health Educational Leader to join our growing home health company. This position plays a critical role in advancing the skills and knowledge of our new clinicians and therapists, setting them up for success in their roles.
In this hybrid role, combining office and field responsibilities, you will train and mentor new clinicians, contribute to the creation and delivery of educational programs, share clinical best practices, and provide ongoing training to existing staff. Your efforts will enhance patient care, foster professional growth, and support operational excellence.
This position is based at our San Jose office.In this role, you will:
Facilitate new employee orientation (in-person & virtual) and annual education needs assessments, including competency programs to improve professional development activities and patient outcomes.
Oversee the Clinical Learning Management System: review current processes and identify/develop 21HHS-specific training and learning programs.
Develop (in-person & virtual) group-specific educational programs based on target audience and learner needs.
Evaluate activity effectiveness and making necessary adjustments, informed by evaluation analysis.
Partner with clinical leaders to promote and deliver skill, knowledge, and professional development programs.
Act as a liaison with local clinical programs for staff competency validation.
Design and manage the preceptor program.
To be successful in this role, you have:
Proven experience in identifying, developing, designing, implementing, and measuring best-in-class education programs in clinical management learning programs.
Minimum Bachelor of Science in Nursing (Health Education is preferred).
3-5 years of clinical experience.
Experience with MedBridge or other Clinical Learning Management Systems is a desired
Leadership skills are highly preferred.
Self-directed, critical thinking skills with outstanding interpersonal skills, organization, and computer literacy.
Excellent observation, verbal, and written communication skills, along with problem-solving abilities.
Current CA Registered Nurse license, American Heart Association certified Basic Life Support (BLS) certification.
Valid CA Driver's License with an acceptable driving record. (All licenses and certifications must be current at the time of hire and sustained throughout employment.)
High level of clinical knowledge in home health care is preferred.
Must stay current with annual compliance training and certifications.
Willingness and ability to travel from Sacramento to Santa Cruz as business needs arise.
$143,000 - $163,000 a year
21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Speech Therapist - Home Health
21St. Century Home Health Servi Job In Morgan Hill, CA
At 21st Century Home Health Services (HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 350 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 1,700 patients in San Francisco, San Mateo, Santa Clara and Alameda Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%. We have the highest medicare classification rating of 5-stars, based on a set criteria determining excellence.
Territory:
South San Jose to Gilroy.
We also have multiple opportunities throughout the Bay Area in San Francisco, San Mateo, Santa Clara, Contra Costa and Alameda Counties.
What you'll do as a Speech Therapist/Language Pathologies (ST)
In partnership with the Case Manager you will provide skilled services to assist patients with breathing, speaking, and swallowing functions. You will evaluate and treat speech, language, cognitive and fluency disorders that affect communication. You will serve as an educator, patient advocate and a member of the interdisciplinary care team.
Why you Should Come Work for us as a Speech Therapist/Language Pathologist (ST)
Flexible work schedules: Create your own schedule and hours
Targeted territories. Typically patient visits are within a 3-10 mile radius.
Autonomy: No clocking in/out
Low turnover/High morale
Work/life balance
Helpful software and communication tools
Company issued Ipad
Mileage/Vehicle Reimbursement
Outstanding benefits for you and your family including 401k with matching. Generous PTO, Medical, Dental, Life Insurance, etc (Full Time Employees only)
Competitive compensation with achievable incentive bonus program
To be a success as Speech Therapist/Language Pathologist (ST)
Current unrestricted CA Speech Therapist License
Current BLS/CPR Certification
Valid CA Driver's License
Knowledge and understanding of individual development and human behavior as it relates to the effects of illness/injury; and of the influence of culture on health care.
Knowledge of state and federal homecare regulatory guidelines preferred.
Experience home health care is highly preferred
Experience with high acuity patients is a plus
Experience working with an interdisciplinary team is highly desired
Case Management fundamentals is highly desired
Self-Directed
Empathetic
Critical thinker
Outstanding interpersonal skills
Leadership skills
Organized
Wage Range 105-125k Starting pay is commensurate with relevant experience above the minimum requirements. 21st Century offers generous bonus incentive plans, comprehensive health benefits and 401k (Up to 4% match)
21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Product Manager - Job Discovery & Matching
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we are looking for:
We're seeking a Product Manager - Job Discovery & Matching to drive innovation in how clinicians discover and apply for jobs in our marketplace. You have a deep understanding of marketplace dynamics, job search algorithms, and user engagement strategies, and you excel at using data to improve matching outcomes.
The ideal candidate thrives in a fast-paced, collaborative environment and has a strong technical acumen to work closely with engineering. You are comfortable defining data-driven product strategies, managing stakeholder expectations, and delivering impactful solutions. If you're passionate about improving the job search experience and making a measurable impact, we'd love to hear from you!
Your responsibilities:
Own and optimize the job discovery and matching experience to improve engagement, conversion, and overall clinician satisfaction.
Leverage data-driven insights to refine search and matching algorithms, ensuring highly personalized job recommendations.
Develop and execute A/B testing roadmaps to optimize product performance, continuously iterating on job search and application flows.
Work cross-functionally with engineering, design, and data teams to define product requirements and deliver scalable solutions.
Collaborate with marketing, sales, and customer success stakeholders to align product development with business goals and maximize impact.
Monitor key marketplace metrics (job views, applications, and conversions) to identify trends, adjust strategies, and drive continuous improvement.
Navigate complex stakeholder environments, effectively communicating with leadership, sales, and operations teams to ensure strategic alignment.
Apply a deep understanding of marketplace dynamics, search functionality, and job discovery experiences to enhance user engagement and conversion.
Who you are:
Data-Driven Decision Maker
- You use analytics to inform priorities and measure success.
Strong Collaborator
- You build relationships across teams and influence without authority.
Problem-Solver
- You can break down complex challenges and find scalable solutions.
User-Focused
- You advocate for the clinician experience and balance business needs with usability.
Adaptable & Proactive
- You thrive in fast-changing environments and take initiative.
You have:
Bachelor's Degree required, Master's degree with a focus on Product Management, Analytics, or Strategy preferred.
5+ years of experience as a Product Manager, with a track record of owning and improving key product KPIs
Experience in staffing, workforce solutions, or workforce planning is required; healthcare staffing strongly preferred
Strong analytical skills with the ability to interpret data, generate insights, and drive decision-making
Proven ability to develop and execute A/B testing roadmaps to optimize product performance
Experience with product discovery techniques, including qualitative and quantitative research methods
Excellent communication and storytelling skills to evangelize product vision and strategy. Must be fluent in written and spoken English.
A growth mindset with a passion for continuous learning and improvement
Strong verbal and written communication skills.
English fluency is required
Certifications in Product Management, Data Analytics, or UX Research (e.g., Pragmatic Institute, General Assembly, Google Data Analytics, etc.) a plus!
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Annual Base Salary Range$162,000-$188,000 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Head of Clinical Staffing Recruiting
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we are looking for:
We are looking for a proven recruiting leader in the travel nurse staffing space to lead our Nurse Advocate (Recruiting) department. Our Nurse Advocates are the foundation of our business - responsible for placing nurses on their perfect travel assignment and supporting them throughout their travel career. We are seeking a driven, inspiring leader to continue to grow our Nurse Advocate team and propel its members to new levels of performance.
Your responsibilities:
Leadership and Team Development: Provide mentorship and strategic direction to Advocate Leads, empowering them to manage and inspire their teams effectively while holding them accountable for effective values based leadership.
Performance Management: Monitor and analyze team performance metrics, ensuring individual and team goals align with company objectives. Removing major barriers for the team and ensuring systems and processes are in place to set them up for success.
Hiring: Lead hiring as we grow the team by 20-30 Advocates this year.
Process Optimization: Both within your team and partnering with other teams, evaluate and refine processes and workflows to enhance efficiency, scalability, and candidate experience.
Problem-Solving & Escalation Management: Act as the key point of contact for resolving high-priority issues within the Advocate team or addressing escalated challenges.
Who you are:
Action Oriented:
You are able to get things done and drive change within an organization.
Flexible and adaptable:
You thrive in environments of constant change, leading others through change effectively while managing morale and performance across your teams.
Results oriented:
You inspire teams to hit hard goals and are constantly looking at data to identify areas for improvement. You hold yourself and others accountable to achieving high impact outcomes as plans shift.
Decision Maker:
You are adept at making high quality decisions under pressure
Strategic Planner:
You regularly build and drive achievement toward division level plans, ensuring others consistently have access to the necessary information and support to achieve objectives and optimize organizational performance.
You have:
3+ years of experience as a manager of managers
8+ years of experience in people management
10+ years of experience in travel nurse recruiting
Experience leading departments of 30 or more team members strongly preferred
HS Diploma or equivalent required, Advanced degree preferred
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401k
Variable compensation plan
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Annual Base Salary Range$150,000-$170,000 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Ongoing Compliance Specialist
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for:
We are looking for ambitious, organized professionals to join our Ongoing Compliance Specialist team, which is responsible for ensuring that clinicians who have been placed to have an assignment with Trusted maintain credentialing compliance while they are on assignment. This is a dynamic role, requiring someone who is able to juggle multiple priorities and deadlines, while staying organized. This role is candidate and client-facing, so we are looking for someone able to provide exceptional support while working in a fast-paced environment. You will be working highly cross-functionally, so the ability to achieve success within a team is a must.
Your responsibilities:
Owns ongoing compliance tasks for working clinicians
Meets and exceeds facility expectations through clear, concise, timely, and professional communication
Establishes and builds strong relationships with facilities, clients and clinicians
Contributes to team resources by ensuring process documentation and best practices are up to date and accurate
Look ahead at ways to prevent any complications with the ongoing compliance process, and work to mitigate those risks in a smooth and deliberate approach
Who you are:
Organized & processed-focused. You're the one everyone expects to plan the next trip, event, or outing. You have impeccable attention to detail. You've been known to color-code your binders and you may have used a label maker once or twice. You can juggle multiple competing priorities and when things fall through the crack---well, with you, that never happens.
Self-motivated
.
You feel highly responsible for the outcome of the projects you're involved in and your friends and colleagues know they can count on you to “get things done.” Working for an early-stage startup is exciting to you and you thrive when there is a little bit of ambiguity in the air. You don't wait for direction, you seize opportunities and want to be on a team that thinks the same way.
Tech-savvy
.
You like to create efficiencies with technology, you've hacked together your own systems to create efficiencies in your daily operating rhythm. You're a master of Microsoft Office, and you love project management tools. You're comfortable with new software programs and you're excited to work closely with an experienced, high-caliber product team.
Fast learner
.
Ok, so maybe you haven't done 100% on the list above, but you're excited about picking up new things and you think learning curves are more like runways. You're a self-starter and if provided with the right direction you'll figure out how to get to the destination.
People-focused
.
You're passionate about helping people. You have an uncanny ability to build trust, credibility, and relationships with candidates, clients, and teammates. You're a strong, clear, and direct communicator able to inform and influence with your words.
You have:
A High School Diploma or equivalent
6+ months in healthcare staffing credentialing or compliance
A high level of comfort and ease learning and managing different technology systems
Highly organized and able to manage many relationships, issues, and projects simultaneously
2-4 years in a fast-paced environment or high-growth startup that requires both customer service and strong organizational skills preferred
Experience with tools such as Google Workspace, Asana, Slack, and Salesforce is a plus
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401k
Trusted reasonably anticipates the below to be the hourly pay range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process. Hourly Pay Range$24.90-$32.56 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Client Director - West Region
San Francisco, CA Job
Trusted is the leading digital labor marketplace and workforce management solution for the healthcare industry. We are headquartered in San Francisco but we've taken a digital-first approach to building our workforce and the majority of our team resides across the US and abroad.
Trusted was founded in 2017 with a focus on the largest profession in healthcare: nursing. Since then, we've taken a process dominated by recruiters and phone calls and converted it to a fully digital experience, connecting nurses directly to job opportunities and handling benefits, payroll, onboarding, and compliance. Our platform provides full employer of record services for employers in all 50 states and the District of Columbia.
In 2020, we launched our proprietary staffing platform, Works. Works helps hospitals solve one of their biggest challenges: filling every shift in an environment where demand for healthcare services and labor costs are increasing exponentially. With Works, facilities can create their own on-demand nursing workforce and manage all the details from a single system. Using predictive insights and recommendations, Works helps hospitals react to fluctuations in demand, while its staffing marketplace creates competition to fill open job requisitions with high-quality, active talent.
Trusted has support from top institutional investors such as Craft Ventures, Felicis Ventures, StepStone Group, and Founder Collective, as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, Town Hall Ventures, and Healthbox. Most recently we closed a $149 million Series C round to fund our next stage of growth.
What we're looking for:
We're looking for a Client Director to manage a territory of existing direct clients and MSP channel partners, as well as sell and grow new clients, thereby growing the number of contract job opportunities for our nurse and allied health professionals in Trusted Marketplace.
You will deploy selling strategies by establishing and leveraging long term client relationships, negotiating best-in-class contractual terms, and fostering effective internal partnerships that will enable Trusted to achieve revenue and working staff goals. Through weekly calls, in-person meetings, and quarterly business reviews, you will be the primary point of contact to our customers and will provide excellent customer service and support that establishes Trusted as a valued staffing partner. You will continually expand your knowledge of healthcare staffing market trends, industry analyst updates, and competitive data in order to more effectively serve clients as a trusted advisor and consultant.
Your responsibilities:
Maintain and grow the number of Trusted direct and MSP Channel Partner clients and become the “Voice of the Customer” to ensure Trusted is providing the highest level of customer service and support
Negotiate competitive contract terms that align with Trusted business goals and ensure high fill rates for our clients
Achieve quarterly and annual revenue and jobs goals
25% travel, expect to be on the road 1 week/month
Who you are:
Strategic-thinker.
You see the big picture in a relationship and know how the little things you do today to provide value can create big things down the road.
Customer-focused.
You represent the customer in our marketplace and seek to advocate on their behalf, ensuring Trusted provides the ultimate customer experience and partnership.
Detail-oriented.
You know how to explain how we are different, why that matters, and why it is a strategic benefit for our clients to work with Trusted..
Personable and reliable.
You can create and grow relationships with key stakeholders by providing value and meeting their needs in order to grow these relationships.
Results Orientated.
You know how to organize and plan your time to ensure your goals and objectives are met, enabling Trusted to achieve and exceed all company goals.
You have:
6+ years of experience in a Sales or Account Manager role in staffing or talent management in healthcare
Experience in building and maintaining relationships through excellent presentation and communication skills with the ability to hold challenging conversations
Knowledge and understanding of the healthcare staffing landscape and buyers, preferred
Worked cross-functionally and enjoy working as a team to achieve a goal
We offer:
Paid vacation & sick time, paid family leave, and flexible work hours
Employer-paid health insurance, vision, and dental
Employer-paid life insurance
Mindfulness and fitness reimbursement
Monthly cell phone reimbursement
Employer-sponsored 401k
Variable compensation plan
Trusted reasonably anticipates the below to be the annual base salary range for this role. The final compensation for this position will vary based on geographic location and candidate experience relative to what Trusted reasonably anticipates for this position. We are committed to transparency, and any compensation questions will be addressed early in our recruitment process.
Annual Base Salary Range$124,320-$139,850 USD
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual's race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email ***********************; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.
Please review Trusted's privacy policy here.
#LIRemote
Certified Home Health Aide (CHHA) : Home Health
21St. Century Home Health Services Job In San Francisco, CA
At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.
21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.
Key accomplishments include:San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.
Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.
All Opportunities at 21hhs require you to be in the field visiting patients homes. We do not offer work from home/remote opportunities unless noted.
Full time Certified Home Health Aide (CHHA) Territory: San Francisco County*
Under the direct supervision of an RN Case Manager, you will provide patient care according to the Plan of Care.
What you'll do as a Certified Home Health Aide (HHA):
Provide personal care including, baths, back rubs, oral hygiene, shampoos, and changing bed linen
Assist patients with dressing and undressing
Provide skin care to prevent breakdown
Assist the patient with toileting activities
Keep patient's living area clean and orderly, as appropriate
Assist in feeding the patient, if necessary.
Perform range of motion and other simple procedures as an extensional therapy service as ordered (with appropriate completed/demonstrated skills competency).
Assist patient in the self-administration of medication.
Meet safety needs of patients and using equipment safely and properly (foot stools, side rails, etc.).
Report on patient's condition and significant changes to the assigned nurse.
Why you Should Come Work for us a Certified Home Health Aide:
Small coverage areas
Low turnover/High morale
Work/life balance
Helpful software and communication tools
Outstanding benefits for you and your family including 401k with matching. Generous PTO, Medical, Dental, Life Insurance, Flexible Spending Accounts (FSA), Pet Insurance and More!
Competitive compensation
To be a success as a Certified Home Health Aide
Valid CHHA CA Certification
Current BLS/CPR Certification
Valid CA Driver's License
Excel at building rapport with patients and providing the highest quality of care
Experience home health care is highly preferred
Experience with high acuity patients is a plus
Experience working with an interdisciplinary team is highly desired
Self-Directed
Empathetic
Critical thinker
Outstanding interpersonal skills
Organized
Prior to scheduling an in-person interview, all Candidates are required to complete a computer literacy and competency assessment. This is to ensure you are set up for success and can navigate in our environment including electronic charting, shared understanding of company values and use of our web based communication application. The results of the assessment are confidential and will be used as one of multiple data points included in the hiring decision process.
$55,000 - $90,000 a year
Estimated Wage range Certified Home Health Aide (CHHA): 55,000.00 - 90,000.00 Starting pay is commensurate with relevant experience above the minimum requirements. 21st Century offers generous bonus incentive plans, comprehensive health benefits and 401k (Up to 4% match)
21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Clinical Social Worker (MSW or LCSW): Home Health
21St. Century Home Health Services Job In San Francisco, CA
At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.
21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.
Key accomplishments include:San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.
Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.
All Opportunities at 21hhs require you to be in the field visiting patients homes. We do not offer work from home/remote opportunities unless noted.
Job Types: Per Diem; About 15-20+ visits per week Territory: San Francisco County
Our Clinical Social Worker (LCSW or MSW) assist our patients and their families/caregivers by assisting them with education and support as they cope with their recent diagnosis. Most of our patient focus is the geriatric population which requires an understanding of local community resources, long term/short term care planning to help improve their lives.
Why you should come work with us as a Medical Social Worker:
We value our team and understand that work-life balance is important.
Benefits: Medical, Dental, Vision, PTO, Life Insurance, Travelers Insurance, HSA and 401K w/ matching, Flexible Spending Accounts (FSAs), Pet Insurance and More!
Flexible schedules: Create your own weekly work schedule.
Reimbursements: Mileage, Parking, CPR, Continued Education Units
What you'll do as a Medical Social Worker (MSW) Home Health:
Under the general direction of the Case Manager, the Social Worker assesses social and emotional factors related to the patient's illness, medical and nursing requirements in the home. Develops and implements a plan for home social work services, including education of patients, family members and care givers. This position also coordinates with other home health staff and community resources to provide an efficient integration of care.
To be a success as a Medical Social Worker (MSW) Home Health:
Knowledge of local community resources is required.
Knowledge and understanding of individual development and human behavior as it relates to the effects of illness/injury; and of the influence of culture on health care.
Knowledge of state and federal homecare regulatory guidelines preferred.
Demonstrated skills in effective written and verbal communication.
Ability to recognize the needs and concerns of diverse groups of people.
Ability to maintain harmonious constructive working relationships with internal and external customers (patients, families, members of the interdisciplinary team, clerical and management staff, physicians and community resources).
Must have well developed social work assessment and clinical skills as well as time management skills.
Must be able to handle sensitive issues, conflict with or among others, respectively direct and reinforce staff efforts; effectively plan and organize and prioritize work, think critically to both effectively plan and organize department operations consistent with our strategic and operating objectives and to effectively solve unique problems as they arise or identify when to consult supervisor.
Must be able to deal with challenging work environment with time demands and occasional conflicting priorities.
Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.
Is responsible for maintaining all required licensure and certifications.
At orientation and annually thereafter, must be able to meet our core competencies for position and area of specialty, as appropriate.
Masters Degree from a program accredited by the Council on Social Work Education required.
Basic Life Support Certification - BLS required.
Driver License
LCSW License is highly preferred (Supervision provided to license eligible Social Workers)
Automobile Insurance required
One year of experience as an MSW in a health care setting is strongly preferred.
Home Health experience preferred
$90,000 - $120,000 a year
21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Clinical Educator (RN)
21St. Century Home Health Services Job In Sacramento, CA
At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado and Sacramento Counties.
Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.
21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a 2024 Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.
Key accomplishments include:San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.
Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.
All Opportunities at 21hhs require you to be in the field visiting patients homes. We do not offer work from home/remote opportunities unless noted.
We are seeking a dedicated and innovative Home Health Educational Leader to join our growing home health company. This position plays a critical role in advancing the skills and knowledge of our new clinicians and therapists, setting them up for success in their roles.
In this hybrid role, combining office and field responsibilities, you will train and mentor new clinicians, contribute to the creation and delivery of educational programs, share clinical best practices, and provide ongoing training to existing staff. Your efforts will enhance patient care, foster professional growth, and support operational excellence.
This position is based at our Sacramento office.In this role, you will:
Facilitate new employee orientation (in-person & virtual) and annual education needs assessments, including competency programs to improve professional development activities and patient outcomes.
Oversee the Clinical Learning Management System: review current processes and identify/develop 21HHS-specific training and learning programs.
Develop (in-person & virtual) group-specific educational programs based on target audience and learner needs.
Evaluate activity effectiveness and making necessary adjustments, informed by evaluation analysis.
Partner with clinical leaders to promote and deliver skill, knowledge, and professional development programs.
Act as a liaison with local clinical programs for staff competency validation.
Design and manage the preceptor program.
To be successful in this role, you have:
Proven experience in identifying, developing, designing, implementing, and measuring best-in-class education programs in clinical management learning programs.
Minimum Bachelor of Science in Nursing (Health Education is preferred).
3-5 years of clinical experience.
Experience with MedBridge or other Clinical Learning Management Systems is a desired
Leadership skills are highly preferred.
Self-directed, critical thinking skills with outstanding interpersonal skills, organization, and computer literacy.
Excellent observation, verbal, and written communication skills, along with problem-solving abilities.
Current CA Registered Nurse license, American Heart Association certified Basic Life Support (BLS) certification.
Valid CA Driver's License with an acceptable driving record. (All licenses and certifications must be current at the time of hire and sustained throughout employment.)
High level of clinical knowledge in home health care is preferred.
Must stay current with annual compliance training and certifications.
Willingness and ability to travel from Sacramento to Santa Cruz as business needs arise.
$143,000 - $163,000 a year
21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.