2nd assistant manager job description

1. Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.

2. Consistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders.

3. Ensures proper product quality control, presentation and hold times according to the Operations Training Manual, Order Assembly.

4. Accesses financial information and completes weekly sales and labor during their shift.

5. Routinely monitors and coaches team on safety best practices related to the Culver’s hazard communication program and workplace safety.

6. Empowers team to handle guest comments “the Culver’s way.”

7. Ensures team is knowledgeable concerning products and guest service.

8. Demonstrates and maintains a positive attitude among team members.

9. Demonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant.

10. Displays point of purchase (P.O.P.) materials timely according to the current marketing campaign.

11. Demonstrates proficiency on all restaurant positions.

12. Provides ongoing development of crew chief and shift leader using the management development workbooks.

13. Maintains an adequate team on each shift to meet labor cost standards.

14. Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.

15. Performs daily morning, afternoon and evening restaurant tours

16. Prepares and reviews daily reconciliation report against daily control totals from cash register system ensuring accuracy.

17. Runs financial report, counts afternoon drawers, enters drawer pickups and completes daily.

18. Ensures team is cross-trained by the training team effectively.

19. Help identify and develop candidates for the crew chief position.

20. Completes food inventory order accurately, using forecasts and projections based on current restaurant sales.

21. Observes and maintains daily inventory levels accurately, based on current restaurant sales.

22. Ensures shelf life, rotation of inventory and tempering sheet is maintained.

23. Delegates and ensures the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation.

24. Completes end-of-the month inventory procedures accurately.

25. Delegates restaurant and equipment cleaning.

26. Directs weekly and monthly odd jobs to team assigning them to daily deployment sheet.

27. Demonstrates positive and effective role modeling for all team members through appearance and attitude.

28. Follows restaurant policies and procedures consistently.

29. Demonstrates and ensures team is following system standards for uniforms and appearance.

30. Attends all manager and team member meetings.

31. Follows and encourages team to follow all restaurant policies and procedures.

32. Checks e-mail and extranet twice daily during each shift and responds as necessary.

33. Uses radiant for cash counting procedures.

QUALIFICATIONS

· Strong decision making skills with the ability to develop and sustain a high performing team. Ability to build relationships and foster a positive and friendly environment. One to two years leadership experience or equivalent combination of education and experience.

PHYSICAL ABILITIES

· Stands for long periods of time without sitting; Walks fast paced during shifts; Bends, reaches and stoops

· Lift / carry 10 lbs or less Constantly; Lift / carry 11-20 lbs Constantly; Lift / carry 21-50 lbs Frequently; Lift / carry 51-100 lbs Occasionally

The Assistant General Manager is responsible for supporting the General Manager in the execution of running their assigned location. This includes, but is not limited to:
1) Staffing the location;
2) Coaching the staff;
3) Producing high quality food;
4) Delivering the Jersey Mike’s experience;
5) Product Ordering & Inventory Management;
6) Following the P
7) Cash handling;
8) Following the Learning Management System Training Program;
9) Developing others for career growth;
10) Enforcing policies and procedures;
11) Participating in local and national marketing initiatives;
12) Building sales;
13) Maintaining the equipment, scheduling service repairs as needed;
14) Maintaining the cleanliness and proper sanitation practices in the establishment;

The AGM is expected to:

1) Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered
by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
2) Work 40-45 hours per week;
3) Have the ability to get to and from work;
4) Communicate with the District Manager of any issues they are having;
5) Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to
work in a clean, fitted, and pressed uniform daily.

What we offer you:

1) 1 week of vacation for every 6 months of work
2) 75% employer contribution towards monthly health insurance premium;
3) Dental and medical insurance coverage;
4) 5 Paid Sick Days - Non Rolling/Non Refundable - every 12 months.
5) Support from the Managing Partner/Owner, Three District Managers, the Director of Human Resources and Talent Acquisition, the Director of Catering and Marketing, and the Director of Finances.

This job description is in no way an implied offer of employment, nor it is a contract for employment. This job description simply details the role, expectations, responsibilities, resources, and benefits available to any candidate for the position. Hellcat Subs, JMML Enterprises, and MCL Group are an Equal Opportunity Employer and will always provide legally required assistance where applicable.

At Jersey Mike's, we understand that being the best team on the planet takes more than just talent. It is a perfect blend of talent, trust, teamwork, and a shared vision. It's that little added effort, a splash of extra and unexpected, that elevates everything we do.


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16090

Full Time

Rack Room Shoes

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.

Provide service training and leadership to staff members.

Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure

Sales, Discounts and Refunds

Loyalty

Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

Shipping and Receiving

Price Management (Price Changes, Markdowns etc.)

Singles

Damaged Merchandise

Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

Merchandise Placement

Sales floor maintenance and housekeeping

Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

Scheduling

Payroll budget compliance

Time and Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

Utilization of all available training tools

Consistent reinforcement of operational standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills necessary for customer and employee interactions

Strong visual merchandising skills

Working knowledge of footwear, accessories and shoe care.

Basic mathematical skills

Knowledge of Corporate and Store Operations policies and procedures

A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Store Number: 020

Rack Room Shoes 020

Rock Hill Galleria

2331 Dave Lyle Blvd.

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Rock Hill, South Carolina US

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.