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2nd shift supervisor skills for your resume and career

Updated January 8, 2025
5 min read
2nd shift supervisor example skills
Below we've compiled a list of the most critical 2nd shift supervisor skills. We ranked the top skills for 2nd shift supervisors based on the percentage of resumes they appeared on. For example, 9.6% of 2nd shift supervisor resumes contained customer service as a skill. Continue reading to find out what skills a 2nd shift supervisor needs to be successful in the workplace.

15 2nd shift supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how 2nd shift supervisors use customer service:
  • Designed, implemented and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Developed reputation as an efficient customer service provider with high levels of accuracy.

2. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how 2nd shift supervisors use continuous improvement:
  • Lead daily operations and continuous improvement efforts involving production, quality, cost, inventory and operational safety.
  • Trouble-shoot machinery when it malfunctions, continuous improvement in efficiency especially with new production jobs.

3. Pallets

Here's how 2nd shift supervisors use pallets:
  • Make sure there doing there job safe and right and keep them busy with sorting pallets.
  • Move the completed pallets of production to where they need to be with a forklift.

4. OSHA

Here's how 2nd shift supervisors use osha:
  • Designed and implemented employee-driven OSHA level plant safety inspections which significantly reduced employee exposure.US Navy Aviation Ordnance, E5; Honorable Discharge
  • Ensured total observance of each State and Federal statute concerning warehouse processes including OSHA & DEA regulations.

5. Work Ethic

Here's how 2nd shift supervisors use work ethic:
  • Major Achievements: Receviced a pay raise for attendence and work ethic and machine up keep.
  • Broad-based background includes exceptional work ethic and commitment to organizational objectives within a highly competitive work force.

6. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how 2nd shift supervisors use safety procedures:
  • Served as Safety Coordinator, implementing new safety procedures that successfully reduced incidents and accidents.
  • Enforced safety guidelines and ensured operators followed safety procedures while maximizing production.

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7. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how 2nd shift supervisors use quality standards:
  • Review quality data and provides interpretation to quality standards when required.
  • Trained operators on correct procedures of machine operation and quality standards.

8. Cleanliness

Here's how 2nd shift supervisors use cleanliness:
  • Crew was responsible for the general tidiness and cleanliness of the backroom.
  • Conducted Isle audits daily to ensure and maintain cleanliness in warehouse.

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how 2nd shift supervisors use hr:
  • Supervised the 2nd shift (12 hr shift) operations *Monitored production to ensure daily goals were met or exceeded.
  • Take care of HR issue on the 2nd shift in absence of the warehouse manager.

10. RF

Here's how 2nd shift supervisors use rf:
  • Use of Radio Beacon and SAP computer systems and RF scanners.
  • Experienced in Warehouse Management System and RF data bases.

11. Lean Manufacturing

Here's how 2nd shift supervisors use lean manufacturing:
  • Worked in lean manufacturing environment producing high quality & productivity.
  • Involved in process improvements including lean manufacturing and Kazan events.

12. Hand Tools

Here's how 2nd shift supervisors use hand tools:
  • Operate cooling towers, chillers, pallet jacks, fork trucks, lifts, and basic hand tools.
  • Operated 6+ CNC lathes and performed SPC inspections via optic and hand tools and CMM.

13. Corrective Action

Here's how 2nd shift supervisors use corrective action:
  • Investigated customer returns to identify root cause and implement corrective actions throughout the production process.
  • Remedy internal and external corrective action requests as required.

14. Process Improvement

Here's how 2nd shift supervisors use process improvement:
  • View daily activities to identify process improvement opportunities.
  • Started the quality process improvement team & strategically changed the ways the company does business with great results.

15. Preventive Maintenance

Here's how 2nd shift supervisors use preventive maintenance:
  • Improved condition of machinery by implementing a preventive maintenance schedule, which curtailed departmental spending on repairs and replacement parts.
  • Assisted maintenance during breakdowns or to execute preventive maintenance.
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List of 2nd shift supervisor skills to add to your resume

2nd shift supervisor skills

The most important skills for a 2nd shift supervisor resume and required skills for a 2nd shift supervisor to have include:

  • Customer Service
  • Continuous Improvement
  • Pallets
  • OSHA
  • Work Ethic
  • Safety Procedures
  • Quality Standards
  • Cleanliness
  • HR
  • RF
  • Lean Manufacturing
  • Hand Tools
  • Corrective Action
  • Process Improvement
  • Preventive Maintenance
  • Product Quality
  • Safety Regulations
  • GMP
  • PPE
  • Customer Satisfaction
  • PET
  • Payroll
  • CNC
  • Direct Reports
  • Production Schedules
  • Safety Training
  • Safety Standards
  • Inventory Control
  • HVAC
  • Leadership
  • Customer Orders
  • Performance Reviews
  • Data Entry
  • Cash Handling
  • Quality Issues
  • Equipment Maintenance
  • FDA
  • HACCP
  • Plumbing
  • Assembly Line
  • Disciplinary Actions
  • Team Work

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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