Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Below we've compiled a list of the most important skills for a 2nd shift supervisor. We ranked the top skills based on the percentage of 2nd shift supervisor resumes they appeared on. For example, 9.6% of 2nd shift supervisor resumes contained customer service as a skill. Let's find out what skills a 2nd shift supervisor actually needs in order to be successful in the workplace.

15 Essential 2nd Shift Supervisor Skills For Your Resume And Career

1. Customer Service

Here's how customer service is used on 2nd shift supervisor resumes:
  • Designed, implemented and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Developed reputation as an efficient customer service provider with high levels of accuracy.
  • Worked directly with Customer Service Representative (CSR) representatives to resolve Corrective Action Requests in an efficient and timely matter.
  • Trained new personnel in aircraft refueling procedures, aircraft towing, hanger operations, flight line safety procedures and customer service.
  • Provided great customer service to parents, community workers, law enforcement as well as the juveniles entering the facility.

2. Continuous Improvement

Here's how continuous improvement is used on 2nd shift supervisor resumes:
  • Lead daily operations and continuous improvement efforts involving production, quality, cost, inventory and operational safety.
  • Trouble-shoot machinery when it malfunctions, continuous improvement in efficiency especially with new production jobs.
  • Promote continuous improvement within the company to make for a better and more efficient work environment.
  • Help with work scheduling, operator placement, work for continuous improvement, check part quality.
  • Team Leader or Co-Leader on eight Continuous Improvement teams.

3. Pallets

Here's how pallets is used on 2nd shift supervisor resumes:
  • Make sure there doing there job safe and right and keep them busy with sorting pallets.
  • Move the completed pallets of production to where they need to be with a forklift.
  • Operated forklift, electric pallet jack, stand-up extended reach truck, and pacer daily.
  • Monitored salvage (recycling), stock & pallet repair operation.
  • Licensed to operate fork trucks, electronic pallet jacks, etc.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Staples Jobs (112)
  2. XPO Logistics Jobs (53)
  3. Tyson Foods Jobs (33)
  4. JBS USA Jobs (22)
  5. Walmart Jobs (111)


Here's how osha is used on 2nd shift supervisor resumes:
  • Designed and implemented employee-driven OSHA level plant safety inspections which significantly reduced employee exposure.US Navy Aviation Ordnance, E5; Honorable Discharge
  • Ensured total observance of each State and Federal statute concerning warehouse processes including OSHA & DEA regulations.
  • Fork lift, crane training, standard machine safety training conducted while maintaining OSHA safety logs.
  • Conduct operations in a manner that promotes safety and in accordance with OSHA Standards.
  • Trained junior personnel on OSHA standards, shop flow, and procedures.

5. Work Ethic

Here's how work ethic is used on 2nd shift supervisor resumes:
  • Major Achievements: Receviced a pay raise for attendence and work ethic and machine up keep.
  • Broad-based background includes exceptional work ethic and commitment to organizational objectives within a highly competitive work force.
  • Generated a fair and positive environment that promotes a solid work ethic and maintain a good team attitude within the organization.
  • Create a high morale workplace while maintaining the highest work ethical standard.
  • Promoted teamwork ethics between 3 shifts and employees of different nationalities, ensuring they became productive force.

6. Safety Procedures

Here's how safety procedures is used on 2nd shift supervisor resumes:
  • Served as Safety Coordinator, implementing new safety procedures that successfully reduced incidents and accidents.
  • Enforced safety guidelines and ensured operators followed safety procedures while maximizing production.
  • Reviewed safety procedures and actively sought ways to minimize safety accidents.
  • Facilitated weekly and monthly training on company policies and safety procedures.
  • Implemented company-directed safety procedures in warehouse.

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7. Quality Standards

Here's how quality standards is used on 2nd shift supervisor resumes:
  • Review quality data and provides interpretation to quality standards when required.
  • Trained operators on correct procedures of machine operation and quality standards.
  • Interact continuously with Director of Operations to ensure quality standards are being maintained.
  • Ensured that company and customer procedures and quality standards were met.
  • Set quality standards for all robotic welding.

8. Cleanliness

Here's how cleanliness is used on 2nd shift supervisor resumes:
  • Crew was responsible for the general tidiness and cleanliness of the backroom.
  • Conducted Isle audits daily to ensure and maintain cleanliness in warehouse.
  • Maintain plant cleanliness and 5-S.
  • Perform setups on machines for next job assignments Maintain shop cleanliness and safety standards Perform shutdown operations in accordance to company procedures
  • Supervised a staff team of 8 members Ensured the cleanliness of restrooms, floors, and overall facilities maintenance projects

9. HR

Here's how hr is used on 2nd shift supervisor resumes:
  • Supervised the 2nd shift (12 hr shift) operations *Monitored production to ensure daily goals were met or exceeded.
  • Take care of HR issue on the 2nd shift in absence of the warehouse manager.
  • Performed all HR functions; interviewing, hiring and disciplinary actions for night shift employees.
  • Handled all HR matters for 160 employees including scheduling, time cards and payroll.
  • Work with HR on employee development and provide on the job training.

2nd Shift Supervisor Jobs

10. RF

Here's how rf is used on 2nd shift supervisor resumes:
  • Use of Radio Beacon and SAP computer systems and RF scanners.
  • Experienced in Warehouse Management System and RF data bases.
  • Maintained and set-up RF equipment.
  • Help lead department to place #4 in the country for delivery and #1 in the country for RF loading.
  • Trouble shoot any issues with the IPAD and RF Scanners for forklift operators that prevent them to inventory material into WMS.

11. Lean Manufacturing

Here's how lean manufacturing is used on 2nd shift supervisor resumes:
  • Worked in lean manufacturing environment producing high quality & productivity.
  • Involved in process improvements including lean manufacturing and Kazan events.
  • Coordinate and organize warehouse using Lean manufacturing applications.
  • Attended Lean Manufacturing seminars in Indianapolis.
  • Evaluated and recommended a lean manufacturing system that would cut costs by reducing material waste as well as labor waste.

12. Hand Tools

Here's how hand tools is used on 2nd shift supervisor resumes:
  • Operate cooling towers, chillers, pallet jacks, fork trucks, lifts, and basic hand tools.
  • Operated 6+ CNC lathes and performed SPC inspections via optic and hand tools and CMM.
  • Use hand tools and air tools to complete my job.
  • Grinded and welded defective automobile axles, shaft assemblies and steel components using a variety of hand tools and heavy machinery.
  • Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment.

13. Corrective Action

Here's how corrective action is used on 2nd shift supervisor resumes:
  • Investigated customer returns to identify root cause and implement corrective actions throughout the production process.
  • Remedy internal and external corrective action requests as required.
  • Involved in activities such as interviewing and hiring; scheduling; and coaching, corrective action, and performance reviews.
  • Supervised teams of 10 to 20 associates with their daily work activities, credits, training, and corrective action.
  • Maintain and follow production schedule, ensure scheduled through-put rates, monitor scrap rates and take corrective action as needed.

14. Process Improvement

Here's how process improvement is used on 2nd shift supervisor resumes:
  • View daily activities to identify process improvement opportunities.
  • Started the quality process improvement team & strategically changed the ways the company does business with great results.
  • Process improvements and lean processes to reduce lead time through the inspection department.
  • Contributed to process improvement projects on a daily basis.
  • Process improvement trained (IMP).

15. Preventive Maintenance

Here's how preventive maintenance is used on 2nd shift supervisor resumes:
  • Improved condition of machinery by implementing a preventive maintenance schedule, which curtailed departmental spending on repairs and replacement parts.
  • Assisted maintenance during breakdowns or to execute preventive maintenance.
  • Performed routine and preventive maintenance on equipment.
  • Performed operator preventive maintenance of equipment.
  • Performed preventive maintenance on machines.
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The eight most common skills based on 2nd Shift Supervisor resumes in 2023.

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List Of Skills To Add To Your 2nd Shift Supervisor Resume

According to recent trends, the most relevant 2nd shift supervisor Resume Keywords for your resume are:

  • Customer Service
  • Continuous Improvement
  • Pallets
  • OSHA
  • Work Ethic
  • Safety Procedures
  • Quality Standards
  • Cleanliness
  • HR
  • RF
  • Lean Manufacturing
  • Hand Tools
  • Corrective Action
  • Process Improvement
  • Preventive Maintenance
  • Product Quality
  • Safety Regulations
  • GMP
  • PPE
  • Customer Satisfaction
  • PET
  • Payroll
  • CNC
  • Direct Reports
  • Production Schedules
  • Safety Training
  • Safety Standards
  • Inventory Control
  • HVAC
  • Leadership
  • Customer Orders
  • Performance Reviews
  • Data Entry
  • Cash Handling
  • Quality Issues
  • Equipment Maintenance
  • FDA
  • Plumbing
  • Assembly Line
  • Disciplinary Actions
  • Team Work

Real Examples Of 2nd Shift Supervisor Resumes That Use These Skills

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Online Courses For 2nd Shift Supervisors

One of the best ways to acquire the skills needed to be a 2nd shift supervisor is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since 2nd shift supervisors benefit from having skills like customer service, continuous improvement, and pallets, we found courses that will help you improve these skills.

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3. OSHA Safety Pro: Trenching Excavation & Soil Mechanics


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4. OSHA Safety Pro: Personal Protective Equipment


Impress management or get that job with you your ability to display life and dollar saving work place safety practices...

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5. OSHA Workplace Safety (General Industry 6 Hr Class)


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6. OSHA Safety Pro: Deadly Concrete Dust. Crystalline Silica.


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7. OSHA Safety Training: Conducting Safety Meetings


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8. OSHA Safety Training: Heat Stress Management


A Workplace Safety Management Course for Current and Future Safety Professionals...

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9. ISO 22000. Food Safety Management System.


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10. Fire Safety and Prevention Planning


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11. Occupational Health & Safety Training


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14. HACCP - Hazard Analysis Critical Control Point Certification


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15. ISO 45001. Occupational Health & Safety management system


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17. Fire Safety: Become A Fire Safety Expert


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18. OSHA Control of Hazardous Energy and Lock Out / Tag Out


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19. SAP PM Plant Maintenance (beginner to advanced level)


Learn SAP PM (Plant Maintenance) module in a step-by-step manner with practical examples. Become SAP PM Consultant today...

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20. Think Road Safety – Road Safety Training for External Partners

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This course provides an introduction to road safety, impacts caused by injuries and deaths, global data on mobility, and the global plan of action for safety improvement. A considerable part of the course is spent on understanding the importance of road infrastructure, implementing the Safe System Approach with global instances cited, and managing additional aspects such as police enforcement. It also looks at methods of safety implementation and examples of worldwide successful case studies...

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