The average 911 emergency dispatcher salary is $36,782. The most common degree is a high school diploma degree with an criminal justice major. It usually takes zero years of experience to become a 911 emergency dispatcher. 911 emergency dispatchers with a Emergency Medical Technician (EMT) certification earn more money. Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does a 911 Emergency Dispatcher Do

There are certain skills that many 911 emergency dispatchers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed ability to multitask, communication skills and empathy.

Learn more about what a 911 Emergency Dispatcher does

How To Become a 911 Emergency Dispatcher

If you're interested in becoming a 911 emergency dispatcher, one of the first things to consider is how much education you need. We've determined that 26.7% of 911 emergency dispatchers have a bachelor's degree. In terms of higher education levels, we found that 3.0% of 911 emergency dispatchers have master's degrees. Even though some 911 emergency dispatchers have a college degree, it's possible to become one with only a high school degree or GED.

911 Emergency Dispatcher Career Paths

Average Salary for a 911 Emergency Dispatcher

911 Emergency Dispatchers in America make an average salary of $36,782 per year or $18 per hour. The top 10 percent makes over $49,000 per year, while the bottom 10 percent under $27,000 per year.
Average 911 Emergency Dispatcher Salary
$36,782 Yearly
$17.68 hourly

What Am I Worth?


Roles and Types of 911 Emergency Dispatcher

There are several types of 911 emergency dispatcher, including:



Dispatchers can work a number of important jobs. In fact, did you know they're also known as public safety telecommunicators? Sounds really important, right? They answer emergency and nonemergency calls for police, fire and ambulance departments.

As a dispatcher, you'll most likely work in an emergency communication center called a public safety answering point. Since this is such an important position, you will be expected to be on-call to work evenings, weekends and even holidays. Also, don't be surprised if you have to work long 12-hour shifts occassionally. The people are depending on you!
  • Average Salary: $35,328
  • Degree: High School Diploma

Communications Officer


The primary duty of a communications officer is to support both internal and external communications strategies. He/She writes and distributes content to promote an organization's brand, activities, services, or products. He/She serves as a liaison between the organization, the public, and the media to maintain the organization's image. Generally, he/she creates content, including publications, press releases, website content, annual reports, and other marketing materials. Furthermore, he/she responds to media inquiries and arranges interviews. Also, he/she keeps records of media coverage and compiles analytics and metrics.

Most communications officers hold a bachelor's degree in communications, journalism, or a related field. However, most employers prefer two to five years of experience in a similar role. Candidates must possess interpersonal, time management, analytical, communication, computer, and organization skills. You must be familiar with content management systems and social media platforms. The annual salary ranges between $32,000 and $106,000, with an average of $58,184

  • Average Salary: $40,161
  • Degree: Bachelor's Degree

Telecommunication Operator


Telecommunications operators play an important role in satisfying the rising demands of individuals and businesses. They were very vital when multi-line telephone networks were first adopted. In comparison, although some businesses have moved over time to digital processes, consumers enjoy a hands-on approach more. A telecommunications operator is required to handle incoming calls, gather necessary information, write quickly and precisely, route calls, and monitor conversations when necessary.

There are really no formal qualifications to become a telecommunications operator. Most employers, however, would prefer someone who has experience in the field. Many large companies and emergency services often provide on-the-job training. Bear in mind that his/her position demands outstanding oral communication skills and someone who must be able to work under pressure.
  • Average Salary: $39,381
  • Degree: Bachelor's Degree

States With The Most 911 Emergency Dispatcher Jobs

Mouse over a state to see the number of active 911 emergency dispatcher jobs in each state. The darker areas on the map show where 911 emergency dispatchers earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of 911 Emergency Dispatcher Jobs By State

RankStateNumber of JobsAverage Salary
4New York496$41,081
7New Jersey345$41,060
9North Carolina314$31,063
24South Carolina144$23,732
30New Mexico106$32,523
34New Hampshire93$43,294
37West Virginia80$45,003
42South Dakota42$36,180
48North Dakota31$41,888
50Rhode Island22$43,471

911 Emergency Dispatcher Education

911 Emergency Dispatcher Majors

15.9 %

911 Emergency Dispatcher Degrees

High School Diploma

30.5 %


26.7 %


26.1 %

Top Skills For a 911 Emergency Dispatcher

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.6% of 911 emergency dispatchers listed ems on their resume, but soft skills such as ability to multitask and communication skills are important as well.

Choose From 10+ Customizable 911 Emergency Dispatcher Resume templates

Zippia allows you to choose from different easy-to-use 911 Emergency Dispatcher templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your 911 Emergency Dispatcher resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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911 Emergency Dispatcher Demographics

911 Emergency Dispatcher Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among 911 emergency dispatchers, 73.2% of them are women, while 26.8% are men.

  • The most common race/ethnicity among 911 emergency dispatchers is White, which makes up 72.1% of all 911 emergency dispatchers.

  • The most common foreign language among 911 emergency dispatchers is Spanish at 79.6%.

Online Courses For 911 Emergency Dispatcher That You May Like

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1. Communicating During Global Emergencies


In collaboration with the Rollins School of Public Health and the CDC's Division of Global Health Protection, Emergency Response, and Recovery Branch, this course introduces basic concepts and principles of communicating during a global crisis or emergency. It explores why communication during an emergency is different and the importance of adapting emergency messages to the needs of affected populations. Through sample scenarios, you will get the opportunity to identify information needs and...

See More on Coursera

2. Medical Emergencies: CPR, Toxicology, and Wilderness


In this course, you will develop the knowledge and skills to assess and stabilize certain types of patients for transport. By the end of this course, you will be able to: (1) Identify the signs and symptoms associated with a patient in shock, to describe the major categories of shock, to assess a patient with signs of shock and formulate a plan for treatment to stabilize the patient for transport, (2) Identify a patient in cardiac arrest and to describe the components of high performance CPR...

See More on Coursera

3. Health in Complex Humanitarian Emergencies


The Center for Humanitarian Emergencies is a partnership between CDC's Emergency Response and Recovery Branch and the Rollins School of Public Health that drives global collaboration, research and evidence based training to improve the lives and well-being of populations impacted by humanitarian emergencies. - Center for Humanitarian Emergencies: - CDC's Emergency Response and Recovery Branch: This course...

See More on Coursera
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Best States For a 911 Emergency Dispatcher

Some places are better than others when it comes to starting a career as a 911 emergency dispatcher. The best states for people in this position are Pennsylvania, Maine, Iowa, and Minnesota. 911 emergency dispatchers make the most in Pennsylvania with an average salary of $56,556. Whereas in Maine and Iowa, they would average $48,714 and $46,564, respectively. While 911 emergency dispatchers would only make an average of $46,377 in Minnesota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total 911 Emergency Dispatcher Jobs: 75
Highest 10% Earn:
Location Quotient:

2. West Virginia

Total 911 Emergency Dispatcher Jobs: 80
Highest 10% Earn:
Location Quotient:

3. Pennsylvania

Total 911 Emergency Dispatcher Jobs: 433
Highest 10% Earn:
Location Quotient:
Full List Of Best States For 911 Emergency Dispatchers

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Top 911 Emergency Dispatcher Employers

Most Common Employers For 911 Emergency Dispatcher

RankCompanyAverage SalaryHourly RateJob Openings
1Lake County Sheriff's Office$40,818$19.629
2Marion County Sheriff's Office$40,551$19.5013
4Franklin County Sheriff's Office$40,027$19.248
5Benton County$35,885$17.2510
6Jackson County$35,128$16.897
7Weld County Government$34,562$16.628
8US Air Conditioning Distributors$34,091$16.399
9Anderson County$33,982$16.347
10Martin County$33,660$16.187

911 Emergency Dispatcher Videos