911 emergency dispatcher resume examples from 2025

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Updated March 26, 2025

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911 emergency dispatcher resume

Denise Barnes

(800) 555-1246 | dbarnes@example.com

Orlando, FL | 11671 S. Second Rd. - 64592

Work experience

2014 - Present
911 Emergency Dispatcher, Orange County Sheriff's Office - Orlando, FL
- Provide law enforcement officers with DMV driver and vehicle information as well as criminal histories.
- Served as liaison and coordinated airline emergency operations between air traffic control and ground services.
- Operated NCIC Career Criminal History System as well as Ohio's Law Enforcement Automated Data System and maintained confidentiality.
- Call taking for emergency and non emergency.
- Assist our policyholders in need of emergency service on the side of the road.
2011 - 2014
Fire Dispatcher, Bags - Orlando, FL
- Answer multiple emergency and non-emergency phone lines.
- Write incident reports of any damages to water meters and contact saws 24 workers for emergency water problems
- Dispatched a variety of emergency equipment to include police and notified Fire, EMS, and hazard units.
- Provided excellent customer service to Chrysler employees, visitors and vendors, who enter and exit the facility.
2008 - 2011
Registrar, Florida Hospital Ctr - Orlando, FL
- Worked with Florida Medicaid, Censer and Availity.
- Verified benefits, obtained demographics, collected copays and deductibles for all emergency room patients and outpatient services.

Skills

Incident Information
Weather Conditions
Dispatch System
Registration Process
DCI
EMS
Student Records
Patient Care
Emergency
Fire Ambulance

Education

Master's Degree, Management (2007 - 2008)
Strayer University
Washington,
Bachelor's Degree, Business (2004 - 2007)
Strayer University
Washington,

911 emergency dispatcher resume

Ashley Ramirez

(580) 555-9080 | aramirez@example.com

Beaumont, TX | 57958 E. Park Rd. - 51102

Work experience

2017 - Present
911 Emergency Dispatcher, Jefferson County - Beaumont, TX
- Performed a wide variety of computer transactions and record functions related to dispatching fire, medical and law enforcement activities.
- Remained calm in stressful situations, communicated by NCIC database, verbal and written (to keep officers safe).
- Operated CAD and NCIC/ACJIC terminal by entering, prioritizing and processing data received.
- Answer emergency and non-emergency calls and dispatch out to Police, Fire or Sheriff departments.
2014 - 2017
Emergency Services Dispatcher, Quest Diagnostics - Houston, TX
- Answer emergency and nonemergency calls on a multi line phone system.
- Respond to medical emergency codes; as well as fire codes.
- Answered incoming emergency and non-emergency phone lines assisting the public, various county departments and law enforcement agencies.
- Entered patient/Client Information into our computer system and updated client files using medical codes.
2013 - 2014
Loss Prevention Specialist, Nordstrom - Houston, TX
- Recruit applicants, develop employees and retain top performers for loss prevention and facilities operations.
- Created and implemented both the Waste Action Plan and Safety Program.
- Detect and Deter criminal activities using meet and greet techniques.
- Conduct checks of Loss Prevention and operational performance that impact shortage control.
- Train and onboard new store associates, Department managers and Assistant managers.

Skills

Police Department
Taxi Drivers
Safety Dispatcher
CAD
Computer Screens
Stressful Situations
Sales Floor
Safety Training
Pertinent Information
Accurate Information

Education

Bachelor's Degree, Criminal Justice (2010 - 2013)
Sam Houston State University
Huntsville,

911 emergency dispatcher resume

Jack Freeman

(860) 555-1420 | jfreeman@example.com

Jacksonville, FL | 20688 W. Evergreen Ln. - 72187

Work experience

2018 - Present
911 Emergency Dispatcher, ADT - Jacksonville, FL
- Provided National Emergency Response Support: Worked directly with Residential and commercial customers nationwide.
- Make outbound calls to customers once an inbound emergency alarm is received.
- Assist customers by calling the appropriate agencies in case of fire, medical or police emergency.
2016 - 2018
Emergency Operator, City of Durham - Chapel Hill, NC
- Dispatch police, fire, and emergency medical services to calls requiring service.
- Responded to 911 emergency calls for service.
- Provide coverage for any position within the communication center, including police, fire, EMS, and clerical work.
- Exercise good judgment and initiatives in dispatching emergency calls.
- Answer high volume emergency calls for residents of Baltimore City and ensure proper agency responds in timely manner.
- Received and answered emergency and non-emergency calls.
2008 - 2012
Community Services Officer, Securitas Services - Jersey City, NJ
- Certified in Defensive Tactics and as a Field Training Officer responsible for training and mentoring new officers.
- Support and assist police officers with police report writing towards criminal investigation and preparing reports for district attorneys.
- Coordinated with base defense operations and first responders in the event of an emergency.

Skills

Computer System
Emergency
On-Call
Law Enforcement
License Plates
EMS
Ambulance Transport
Background Checks
Safety Dispatcher
Safety Escorts

Education

Doctoral Degree, Sociology (2013 - 2016)
University of North Carolina at Chapel Hill
Chapel Hill,
Master's Degree, Ethnic, Gender And Minority Studies (2012 - 2013)
University of Maryland - College Park
College Park,
Bachelor's Degree, Ethnic, Gender And Minority Studies (2005 - 2008)
Rutgers, The State University of New Jersey
New Brunswick,

911 emergency dispatcher resume

Joshua Johnson

(780) 555-4795 | jjohnson@example.com

Towson, MD | 31362 E. Main Rd. - 21143

Work experience

2020 - Present
911 Emergency Dispatcher, Baltimore County Golf - Towson, MD
- Managed a channel for an eight hour shift, dispatching emergency and non emergency calls.
- Processed requests for emergency and non-emergency services in a high call volume environment.
- Entered callers demographics into CAD system
- Answer emergency calls for Baltimore County Assist callers in medical emergency Proficient in software necessary to position Maintain customer service & diligence
- Supply and/or relay information to appropriate Fire, EMS, and Police elements.
2017 - 2020
Telecommunicator, ADT - Aurora, CO
- Notified proper authorities if unable to contact customer.
- Take inbound calls from nationwide customer base with regard to alarms and notify appropriate emergency services.
- Handled all incoming alarm signal activities and taking appropriate action per instruction.
- Initiate necessary action when irregular signals are received or trouble develops.Notify appropriate authorities and customers if alarm signal is received.
- Verified communication equipment, including radio consoles, telephones and computer systems.
2007 - 2017
Communications Operator, United States Marine - San Diego, CA
- Handled Emergency Codes and alarms and dispatched appropriate personnel.
- Serve as base station during assigned period for regular and emergency, security fire, and engineering calls.
- Identified various emergency response needed according to the situation.

Skills

General Public
Emergency
PBX
Law Enforcement
Troubleshoot
Incident Information
Officer Safety
Alarm Signals
Public Safety
Dispatch Units

Education

High School Diploma, (2007 - 2007)
,

911 emergency dispatcher resume

Diana Andrews

(230) 555-3874 | dandrews@example.com

Lanham, MD | 26802 N. Evergreen St. - 39528

Work experience

2020 - Present
911 Emergency Dispatcher, DCS - Lanham, MD
- Provide a telecommunications channel between appropriate medical facilities and emergency medical practitioners by radio, telephone, or telemetry.
- Exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls.
- Enter, update, and retrieve information from teletype networks and CAD system.
- Provide Advanced Emergency Medical Dispatch Life Support care through pre-arrival instructions to callers on a case by case basis.
2019 - 2020
Emergency Services Dispatcher, Michael & Son Services - Lanham, MD
- Maintain continuous communication via telephone calls, texts, and email with the service technicians.
- Closed out work orders in computer system and regularly had to contact customer for translating purposes.
- Enter, update and retrieve information from a variety of computer systems.
2017 - 2019
Alarm Operator, Monitronics International - Lanham, MD
- Trained in MAStermind monitoring system Called customers to verify safety Dispatched the appropriate emergency services if required Provided customer service
- Dispatch proper police, EMS, and/or fire authorities to alarm calls and actual emergency situations.
- Surmised the nature and location of various non-emergency and emergencies; deduced priorities, and dispatched emergency officials as necessary.
- Dispatch Police, Fire, Medical, Guard Services, Proprietary Security, and other emergency agencies.

Skills

Police Department
CPR
Customer Service
Emergency
Patient Care
Background Checks
Fire Ambulance
On-Call
Federal Agencies
Surveillance Equipment

Education

Associate's Degree, Criminal Justice (2015 - 2017)
Strayer University
Washington,

How to write a 911 emergency dispatcher resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in 911 emergency dispatcher-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the 911 emergency dispatcher position.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical 911 emergency dispatcher skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some 911 emergency dispatcher interviews.

Here are example skills to include in your “Area of Expertise” on a 911 emergency dispatcher resume:

EMS
Computer Aided Dispatch
NCIC
CAD
Public Safety Agencies
Law Enforcement Agencies
CPR
Computer System
Emergency Situations
Fire Ambulance

Medical Dispatch
Dispatch System
Dispatch Police
Medical Services
Telephone Calls
Radio Consoles
Radio Traffic
Non-Emergency Phone Calls
EMD
Radio Systems

TDD
Communications Equipment
Background Checks
Non-Emergency Services
Computer Screens
EMT
Radio Communications
Dispatch Calls
Medical Calls
Medical Emergencies

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the 911 emergency dispatcher.

How to write 911 emergency dispatcher experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great 911 emergency dispatcher resumes:

Work history example #1

Call Center Operator

Walmart

Assisted customers with any issues by phone, email, and letter.
Aligned social media messaging with corporate communications & in-store events for message consistency.
Demonstrated strong customer focus, effective communication and continuous improvement.
Listened carefully to customer communications and acted accordingly.
Performed day-to-day Call Center activities including inbound customer support and troubleshooting, and email interaction with customers.

Work history example #2

911 Emergency Dispatcher

InfoCision Management

Memorized maps/landmarks/locations in order to route emergency services personnel to the proper location via the CAD system.
Confirmed warrants, missing persons, stolen vehicles and articles from FCIC and NCIC.
Trained in Emergency Medical Dispatching (EMD), Computer Aided Dispatching (CAD) and Cardiopulmonary Resuscitation (CPR).
Used Computer Aided Dispatch (CAD) to enter information received from callers.
Graduated from the Jefferson County Sheriff's Dispatch Academy in 2001.

Work history example #3

Community Services Officer

Los Angeles Police Department

Commissioned a NYS Peace Officer with full arrest and carry authority.
Secured facility controled unit of 60 inmates escorted inmates to different areas in the jail
Conducted training in various fields, firearms to sniper program.
Initiated procurement of a new access control / intrusion detection system (IDS) and CCTV for the HQ building.
Learned various firearms techniques, which are used by the Michigan State Police and the Georgia Department of Public Safety.

Work history example #4

911 Operator

San Jacinto Unified School District

Dispatched police and called for fire department and EMS when needed.
Monitored video surveillance systems and relayed observations to responders upon request.
Operated the Computer Aided Dispatch (CAD) system to track record and prioritize incidents and incident responses.
Monitored CCTV cameras for suspicious activity.
Monitored and reacted to the status of Fire-Life Safety systems.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Master's Degree in management

Strayer University, Washington, DC

2007 - 2008

Bachelor's Degree in criminal justice

Sam Houston State University, Huntsville, TX

2010 - 2013

Highlight your 911 emergency dispatcher certifications on your resume

If you have any additional certifications, add them to the certification section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your 911 emergency dispatcher resume:

Emergency Medical Technician (EMT)
Emergency Medical Dispatcher Certification (EMD)
Emergency Medical Dispatcher
Certified Phlebotomy Technician (CPT)
Commercial Driver License (CDL)
Public Safety Telecommunicator I
Emergency Medical Services
Certified Pharmacy Technician (CPhT)
Communications Training Officer (CTO)
Emergency Fire Dispatcher Certification (EFD)

Updated March 26, 2025

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