Working as a 911 Operator

There is more than meets the eye when it comes to being a 911 operator. For example, did you know that they make an average of $17.06 an hour? That's $35,491 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does a 911 Operator Do

There are certain skills that many 911 operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed empathy, typing skills and communication skills.

When it comes to the most important skills required to be a 911 operator, we found that a lot of resumes listed 11.0% of 911 operators included non-emergency calls, while 7.4% of resumes included ems, and 6.7% of resumes included law enforcement. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

How To Become a 911 Operator

If you're interested in becoming a 911 operator, one of the first things to consider is how much education you need. We've determined that 27.7% of 911 operators have a bachelor's degree. In terms of higher education levels, we found that 4.0% of 911 operators have master's degrees. Even though some 911 operators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a 911 operator. When we researched the most common majors for a 911 operator, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on 911 operator resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a 911 operator. In fact, many 911 operator jobs require experience in a role such as cashier. Meanwhile, many 911 operators also have previous career experience in roles such as customer service representative or administrative assistant.

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Average Salary$35,491
Job Growth Rate6%

911 Operator Jobs

911 Operator Career Paths

Top Careers Before 911 Operator
Cashier14.9 %
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Top Careers After 911 Operator
Cashier8.6 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a 911 Operator

911 Operators in America make an average salary of $35,491 per year or $17 per hour. The top 10 percent makes over $47,000 per year, while the bottom 10 percent under $26,000 per year.
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
911 Operator
911 Operator
City of Fort Worth, Tx
City of Fort Worth, Tx
911 Operator
911 Operator
City of Cincinnati
City of Cincinnati

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911 Operator Demographics



73.3 %


22.2 %


4.4 %


61.9 %

Black or African American

15.5 %

Hispanic or Latino

14.8 %
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Foreign Languages Spoken


85.7 %


4.8 %


4.8 %
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911 Operator Education


Georgia Perimeter College

8.8 %

Delgado Community College

7.0 %

Kaplan University

7.0 %

Central Georgia Technical College

5.3 %
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19.9 %

Criminal Justice

19.0 %


6.7 %

General Studies

5.5 %
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High School Diploma

28.1 %


27.7 %


22.3 %


12.3 %
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Entry Level Jobs For Becoming A 911 Operator

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Full Time
Part Time

Top Skills For a 911 Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.0% of 911 operators listed non-emergency calls on their resume, but soft skills such as empathy and typing skills are important as well.

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Top 911 Operator Employers

1. Jefferson Parish
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911 Operators Hired: 
2. DeKalb County Jail
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3. Orange County Sheriff's Office
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911 Operators Hired: 
4. Baltimore County Golf
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911 Operators Hired: 
5. City of Cincinnati
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6. New Orleans Police Department Employees Credit Union
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911 Operators Hired: 

Recently Added 911 Operator Jobs

Updated October 2, 2020