911 Operator Careers

There is more than meets the eye when it comes to being a 911 operator. For example, did you know that they make an average of $14.74 an hour? That's $30,654 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does a 911 Operator Do

There are certain skills that many 911 operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed ability to multitask, communication skills and empathy.

How To Become a 911 Operator

If you're interested in becoming a 911 operator, one of the first things to consider is how much education you need. We've determined that 34.7% of 911 operators have a bachelor's degree. In terms of higher education levels, we found that 4.1% of 911 operators have master's degrees. Even though some 911 operators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a 911 operator. When we researched the most common majors for a 911 operator, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on 911 operator resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a 911 operator. In fact, many 911 operator jobs require experience in a role such as cashier. Meanwhile, many 911 operators also have previous career experience in roles such as customer service representative or administrative assistant.

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Average Salary
Average Salary
Job Growth Rate
Job Growth Rate
Job Openings
Job Openings

911 Operator Career Paths

Top Careers Before 911 Operator

15.6 %

Top Careers After 911 Operator

9.5 %

911 Operator Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a 911 Operator

911 Operators in America make an average salary of $30,654 per year or $15 per hour. The top 10 percent makes over $39,000 per year, while the bottom 10 percent under $23,000 per year.
Average Salary
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Recently Added Salaries

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911 Operator/Police Dispatcher
City of Stephenville, Tx
Emergency 911 Operator
City of Cincinnati
911 Operator
City of Fort Worth, Tx
911 Operator
City of Cincinnati

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911 Operator Demographics



73.3 %


22.2 %


4.4 %



75.3 %

Black or African American

10.1 %

Hispanic or Latino

9.6 %

Foreign Languages Spoken


85.7 %


4.8 %


4.8 %
Show More 911 Operator Demographics

911 Operator Education


21.7 %



34.7 %

High School Diploma

26.0 %


24.1 %
Show More 911 Operator Education Requirements

Online Courses For 911 Operator That You May Like

Cold Calling: A New Approach

Cold calling leads to failure, fatigue, and more failure - it's time to adopt a new strategy. Start with this course...

Call Center Manager

Call Center Manager...

Cold Calling for B2B Sales: How to Prospect over the Phone

B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

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Top Skills For a 911 Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.1% of 911 operators listed non-emergency calls on their resume, but soft skills such as ability to multitask and communication skills are important as well.

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Updated August 18, 2021