There is more than meets the eye when it comes to being a 911 operator. For example, did you know that they make an average of $17.06 an hour? That's $35,491 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.
There are certain skills that many 911 operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed empathy, typing skills and communication skills.
When it comes to the most important skills required to be a 911 operator, we found that a lot of resumes listed 11.0% of 911 operators included non-emergency calls, while 7.4% of resumes included ems, and 6.7% of resumes included law enforcement. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
If you're interested in becoming a 911 operator, one of the first things to consider is how much education you need. We've determined that 27.7% of 911 operators have a bachelor's degree. In terms of higher education levels, we found that 4.0% of 911 operators have master's degrees. Even though some 911 operators have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a 911 operator. When we researched the most common majors for a 911 operator, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on 911 operator resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a 911 operator. In fact, many 911 operator jobs require experience in a role such as cashier. Meanwhile, many 911 operators also have previous career experience in roles such as customer service representative or administrative assistant.
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As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a 911 operator can determine their career goals through the career progression. For example, they could start out with a role such as dispatcher, progress to a title such as medical assistant and then eventually end up with the title office manager.
|Top Careers Before 911 Operator|
Sales Associate7.5 %
|Top Careers After 911 Operator|
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Black or African American15.5 %
Hispanic or Latino14.8 %
|Foreign Languages Spoken|
Georgia Perimeter College8.8 %
Delgado Community College7.0 %
Kaplan University7.0 %
Central Georgia Technical College5.3 %
Criminal Justice19.0 %
General Studies5.5 %
High School Diploma28.1 %
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.0% of 911 operators listed non-emergency calls on their resume, but soft skills such as empathy and typing skills are important as well.