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Best 911 operator certifications
The best certifications for a 911 operator are Emergency Medical Dispatcher, Emergency Medical Dispatcher Certification (EMD), and Public Safety Telecommunicator I.
911 operator certifications demonstrate your competency as a 911 operator to employers. However, not all 911 operator certifications provide the same value.
Below is a list of the best 911 operator certifications. Obtaining a 911 operator certification will give you a leg up when you apply for jobs and increase your potential salary.
4 best certifications for 911 operators
| Rank | 911 operator certification | Organization |
|---|---|---|
| 1 | Emergency Medical Dispatcher | APCO |
| 2 | Emergency Medical Dispatcher Certification (EMD) | IAED |
| 3 | Public Safety Telecommunicator I | APCO |
| 4 | Emergency Telecommunicator Certification (ETC) | IAED |
4 best 911 operator certifications
1. Emergency Medical Dispatcher
This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatcher course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum.Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Emergency Medical Dispatcher Certification (EMD)
The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of effective EMS systems. Proper and timely training as well as a sound medical protocol are what help EMDs deliver quality care to the calling public with emergency medical needs.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Public Safety Telecommunicator I
Training modules include:Introduction to Your New Career (roles and responsibilities of the position)Interpersonal CommunicationsTelephone Communications Techniques: Call ProcessingTelephony - Traditional TechnologyTelephony - Emerging TechnologyTelephony - TTY TelematicsComputer Aided Dispatch & Related TechnologiesRadio Communications TechniquesRadio TechnologyCall ClassificationNIMS Incident Command SystemLiability IssuesPreparing for Your New Career (stress management)
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Emergency Telecommunicator Certification (ETC)
The ETC program is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a 911 operator?
The best 911 operator certification is Emergency Medical Dispatcher. The Emergency Medical Dispatcher is awarded by the Association of Public-Safety Communications Officials Institute, Inc.
Here's a bit more background on how to obtain this 911 operator certification:
- To become a certified Emergency Medical Dispatcher, you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for 911 operators?
The most in-demand 911 operator certification is Emergency Medical Dispatcher based on all active job postings. Having this 911 operator certification will give you access to more 911 operator jobs with higher salaries.
The most common combination of 911 operator certifications include: Emergency Medical Dispatcher, Emergency Medical Dispatcher Certification (EMD), and Public Safety Telecommunicator I.
Online courses for 911 operators to earn certifications
1. Simulation of Call Centre Operations Using R Simmer
Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results...
2. CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...
3. Getting Started with Call Center Training
Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...
4. Airline Operations: Flight Planning and Flight Dispatch
Airline Operations: Master the essentials of aviation - aircraft operational control and dispatch...
5. Introduction to Hardware and Operating Systems
Get ready to enter the thriving field of Information Technology (IT), with job ready skills! This beginner friendly course provides the core hardware and operating system knowledge needed by anyone new to IT and computer hardware who wants to start a new career in technology, including IT Support, Networking, Cybersecurity, and Software Development. You will first be introduced to computing fundamentals, the four functions of computing, and the benefits of computing. You will become...
6. Truck Dispatcher - Working with owner operators
Work and earn...
7. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
8. Cold Calling Mastery
Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...
9. Operating Systems from scratch - Part 2
Learn memory management in operating systems as operating system forms the core of computer science...
10. Learn Cold Calling Like the Wolf of Wall Street in 3 Days
Cold Calling Like Jordan Belfort: the Exact Blueprint (Including Script & Templates) to Close the Sale Within 3 Days...
11. Fire Safety: Become A Fire Safety Expert
Become an expert in Fire Safety, Fire Hazards Control, Fire Evacuation Plans, and Fire Risk Assessment...
12. Basic Fire Safety Awareness
Basic Fire Safety Awareness - Your Gateway towards Career in Fire Safety...
13. Medical Device Regulation 2017/745 EU regulatory affairs.
Understand regulations for medical devices in simple terms to gain market approval of a medical device in the EU...
14. ISO 13485 - IQOQPQ - Process Validation for Medical Devices
Installation Qualification (IQ), Operational Qualification (OQ) & Performance Qualification (PQ) Medical Devices...
15. NEBOSH FIRE SAFETY
Managing Fire Safety in Workplace...
16. Basic Cellular Networks Operator Course
Basic Fundamentals of Cellular Network Operations...
17. Fire Safety and Prevention Planning
Become an expert in understanding Fire Safety and Prevention Planning for your workplaces and organizations...
18. A Specialty Approach to Learning Medical Billing and Coding
Volume One: Medical Hematology...
19. Cold Calling for B2B Sales: How to Prospect over the Phone
B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...
20. Medical Coding: ICD-10-CM Diagnosis Code Training
Learn medical coding and prepare yourself for today's healthcare workplace...