911 operator job description

We are committed to building an inclusive workforce that is representative of our diverse community. Applicants with equivalent experience and/or education should apply.Our hiring managers begin reviewing applications after the Job Posting End Date (see below) and will begin contacting applicants soon after that date. Thank you for your patience as we give each application the time and attention that it deserves.
Job
Title: 911
Dispatch Operator (Telecommunicator)

Department: Public
Safety Communications

Hiring
Range: $18.90 - $20.46

Posted Internally and Externally

Job Posting End Date:

Purpose of the position:
Responsible and timely operation of communication equipment to receive and transmit emergency calls for the Buncombe County Emergency Services Department. This posting is to fill multiple full-time positions.The rate of pay for this position starts at $18.90/hour. Telecommunicators who work scheduled night shifts will receive an additional $2.00/hour.

Essential Functions of the position:
Receiving emergency and non-emergency calls from the public through the emergency telephone system Obtaining pertinent information from callers to determine the nature and location of the emergency Prioritizing and dispatching calls for service for all three emergency service disciplines (fire, police, and medical) Handling radio requests from emergency response units Maintaining location and status information of emergency response units Maintaining accurate and timely records Providing information or referral options to the public as requested Perform other related duties as assigned.

Minimum Education, Training and/or Experience:
High school education or equivalent; minimum two (2) years' experience in a public facing/customer service related position preferred.

Additional Training and Experience:
Within the first 6 months of employment, incumbent must complete the EMD and EPD certificates. Bilingual preferred.

License or Certification Required by Statute or Regulation:
Telecommunicator Certification

Knowledge, Skills, Abilities, and Other Abilities:
Knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures.Knowledge of basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.Knowledge of the geographical layout of the County as to location of streets, important buildings, and other landmarks.Ability to use logic and reasoning to reach conclusions and approaches to problems Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters Ability to work under stressful situations Ability actively listen and communicate effectively through clear speech and hearing Ability to establish priorities an pass on information as needed Ability to elicit information necessary for proper dispatching from persons who may be distressed.Ability to exercise sound judgment in emergency situations.Ability to speak clearly, distinctly and professionally.Ability to deal tactfully and courteously with the public.Ability to maintain files, records and reports.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

Advancing Healthcare Together - The Future of Healthcare is in East Texas



Why UT Health - East Texas?



Our People.
Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.


Our Purpose.
We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone'' s life and change the course of healthcare.


Our Place.
Tyler, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.

Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people. The System Status Call Processor is responsible for receiving request for ambulance service by telephone as per establish medical protocols, policies and procedures. Effectively communicates with internal and external customers.


Responsibilities



DUTIES, ACCOUNTABILITIES AND RESPONSIBILITIES include the following:


Receives requests for ambulance service within established time requirements. Working knowledge of all communications/computer equipment. Ability to communicate effectively with citizens, medical professionals, public officials and political leaders. Processes calls for service per medical protocols within established Q.I. standards. Other duties as assigned.


Qualifications


Education:

High school diploma or equivalent required.

Experience

Type 30 words per minute with 90% accuracy. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form. Knowledge of MPDS EMD protocols. Skills to apply EMD protocols over the telephone. Verbal communications skills under stressful conditions. Basic personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills required Strong verbal and written communication skills Active listening skills Good problem solving skills Ability to manage stress appropriately and to make decisions under pressure. Strong time management skills Demonstrates good team work

Certification and Licensure:

Emergency Medical Dispatch - in house training provided

Compliance Requirements

Comply with regulatory requirements, guidelines, and policies


BEHAVIORAL STANDARDS:



Service


Patient Centered Customer Service: Genuinely care about people. Cultivate a compassionate environment: Changing lives for the better together.


Quality


Clinical and Operational Excellence: A relentless drive to be the best. Holistic Approach: Think and act for the benefit of the whole.


People


Promote a collaborative environment: Build effective working relationships with others. Identify and Develop Talent: Prepare others to deliver excellence.


Financial


Business Acumen: Know, own and drive our business. Continually Simplify and Improve: Work to make everything as efficient as possible.


Growth


Foster Innovation: Seek and apply leading edge solutions. Set Clear Direction: Tell others where you are going, how to get there and why.


PHYSICAL REQUIREMENTS:


Must be able to withstand considerable sitting and work a variety of shift hours while performing the duties of this job. The employee is regularly required to talk and hear and frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Employee must regularly lift and or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee works inside the communications center. The noise level in the work environment is usually moderate.



Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.



UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).