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Experienced 911 Dispatcher / Telecommunicator
Delaware County, Oh 4.5
911 operator job in Delaware, OH
We are looking for experienced 9-1-1 Dispatchers who can step in and quickly make a difference for our community. If you have experience in an emergency communications center handling 9-1-1 and police, fire, and/or EMS dispatch, we would love to talk to you.
Pay is commensurate with experience:
1+ Years = $31.02 an hour
2+ Years = $32.43 an hour
3+ Years = $33.88 an hour
4+ Years = $36.42 an hour
Delaware offers a great atmosphere and benefits. In addition to advanced step placement for pay, prior public service credit allows for a higher vacation earning placement. A shift differential of $1.00 per hour is paid for second and third shift hours.
While we would prefer candidates with certifications in CPR/AED, APCO PST1, and emergency medical dispatch, we are willing to train the right candidate with the minimum experience.
Learn more about the department:
DELCOMM is the primary public safety answering point for Delaware County, answering all landline, voice-over-internet, and wireless 9-1-1 calls placed in the County. We dispatch for thirteen fire departments, Delaware County EMS, Delaware County EMA, Powell Police Department, and Delaware City Police Department.
The individual responds to requests for service via telephone and radio, employing telephone interviewing techniques and radio transmissions, rapidly and accurately processing information, prioritizing, making referrals, and initiating the proper response promptly, maintaining caller, responder, and public safety awareness. Individual reports directly to a Tour Commander.
Additional Information:
The nature of our work requires that our team members work irregular hours, including nights, weekends, and holidays. Shifts are determined biannually based on seniority.
Shifts
First Shift - 6:00am to 2:00pm
Second Shift - 2:00pm to 10:00pm
Third Shift - 10:00pm to 6:00am
Training Process
All team members complete a thorough training process to equip them with the skills and knowledge to perform the role effectively. The process consists of the following five phases.
Phase 1 - Classroom Training
Phase 2 - Call-taking
Phase 3 - Fire Dispatching
Phase 4 - Law Enforcement Dispatching
Phase 5 - Independent/Evaluation Only
Selection Process for a March 16th start date.
January 11th - Job post closes
January 14th - Deadline for candidates to view an informational video and fill out a survey
January 21st - Candidates who indicated they would like to move forward, must complete Criticall testing by this date
February 2nd to 9th - Phone interviews begin. Dates for in-person interviews will be revealed to selected candidates.
DELCOMM is a CALEA-accredited employer.
Individual must have a high school diploma or GED, familiarity with computers and basic computer applications, and keyboarding experience. As a condition of continued employment, within one year of the hire date, the individual must successfully complete and maintain certification in CPR/AED, all the current APCO required disciplines, NIMS certifications, and any other required standards. Individual must meet and maintain all required licenses and certifications as a continued condition of employment.
Must possess a valid driver's license and have an acceptable driving record. Individual must meet and maintain qualifications for driving on county business at all times, including insurability. Must maintain all required licenses and certifications as a continued condition of employment.
Essential Functions
* Provides emergency first responder communications link between the public and public safety entities;
* Processes telephone calls, analyzes situations rapidly and accurately, determines effective courses of action, completes required paperwork, maintains detailed records of action, and performs clerical duties as needed;
* Provides standardized emergency telephone procedures to callers using an automated pre-arrival telephone instruction system;
* Processes radio communications for public safety responders, and maintains detailed records of such traffic;
* Assists public safety entities in disaster response and preparedness;
* Maintains thorough working knowledge of all operational and administrative rules, regulations, codes, laws, policies, and procedures that govern duties within the Center and employment within the County;
* Establishes and maintains effective working relationships with emergency response personnel;
* Aids management by recommending operational procedures to the supervisor;
* Identifies and reports equipment problems and outages to the supervisor;
* Supports the Database Technician in the maintenance of the electronic and manual databases;
* Drives to the Emergency Operations Center, back-up Communications Center, the Communications Center, or alternate location during an emergency recall as defined by Center policy;
* Demonstrates regular and predictable attendance;
* Attends various training sessions, video conferences, and workshops;
* Hold as confidential, all aspects of the job;
* Performs typing, word processing, and related computer operations;
* Works overtime and outside of typical work schedule/business hours as required; and
* Any other duties as assigned;
Equal Opportunity Employer
M/F/D/V
$31-36.4 hourly 13d ago
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POLICE DISPATCHER I 12
California State University System 4.2
Remote 911 operator job
with accuracy and speed under the pressure of time-sensitive deadlines. s. Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. t. Ability to travel and attend various meetings, training seminars, and conferences.
u. Ability to become a trainer.
v. Ability to work and associate with a diverse community in an effective, professional and courteous manner.
w. Achievement of the POST Dispatcher certificate.
Minimum Qualifications:
Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such a background check, physical and psychological examinations, drug testing, and related requirements.
a. Must be available to rotate shifts, work nights, weekends, overtime, holidays and emergency call-back.
b. Must have ability to type or word process 45 wpm.
c. Must meet the minimum requirement set for by the California State University System in the Classification and Qualification Standards for a Police Dispatcher at the Position Skill Level I.
d. Must be able to pass the P.O.S.T background investigation for law enforcement dispatcher position.
Preferred Qualifications:
Two years of clerical experience involving public contacts; or one year of military or civilian public safety (police/fire) experience; or one year experience as dispatcher (or equivalent) operating radio or other communications equipment
A California POST Basic Dispatch certificate or proof of a California POST Entry-Level Dispatcher Selection Test Battery Total T-Score of 55 or higher.
Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:
* Letter of Interest
* Resume or Curriculum Vitae
* Contact information for at least three professional references
Application Deadline: The deadline to submit application materials for first review is 11:55 p.m. on November 30, 2025.
Any inquiries about this recruitment can be directed to ******************** or Cal Poly Humboldt's Human Resources Office at **************.
We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude, we are genuinely committed to developing trusting, reciprocal, and long-lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.
Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.
Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.
CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to ***************.
Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a "Campus Security Authority", pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.
CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)
Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the Cal Poly Humboldt provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Humboldt complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly Humboldt is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly Humboldt, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.
Class Code: 8800
Publication Date: November 14, 2025
Advertised: Nov 14 2025 Pacific Standard Time
Applications close:
$46k-57k yearly est. Easy Apply 50d ago
EMERGENCY 911 OPERATOR (OPEN)
City of Cincinnati, Oh 3.7
911 operator job in Cincinnati, OH
Thisposition reports to the Emergency Communications Center located at 2000 Radcliff Drive, Cincinnati, Ohio 45204. This employee provides telephone and text assistance to individuals who are calling or texting for Police, Emergency Medical Services, Fire, and/or other City Services, and provides emergency medical, police, and fire pre-arrival instructions over the phone. Answers telephone requests for general information, and referrals. Employee works in a call center operation (the Emergency Communications Center) alongside staff who are responsible for dispatching first responders in Cincinnati. The center is a 24/7 operation, and the employee may be required to work a day or night shift schedule. Employees process a high volume of calls and texts, rapidly obtaining pertinent information for each situation and relaying the information from the calls to the correct dispatcher or agency by entering it into the Computer Aided Dispatch (CAD) system accurately. Must be able to multi- task and handle high stress situations. Must complete applicable training and certifications. Performs related duties as required.
Read more about the Emergency Communications Center here: **********************************
What Can I Expect During the Hiring Process?
**********************************recruiting-employment/hiring-process/
Minimum Qualifications (KSAs)
(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)
In addition to the Knowledge, Skills and Abilities requirements of the Customer Relations Representative (ECC).
Knowledge of:
Basic business English, including spelling, grammar, punctuation, and sentence structure.
Basic Problem solving techniques Methods needed to gather relevant information from callers by asking appropriate questions.
City of Cincinnati services and functions in order to refer complaints to the appropriate department or agency.
Functions of non-city agencies in order to refer complaints, problems, and emergencies to other agencies and companies.
Microsoft Windows Operating System.
Skill to:
Operate a computer keyboard with speed and accuracy to key in information in report format.
Operate appropriate computer equipment; properly use all related hardware and software.
Operate digital mapping systems
Effectively utilize hearing impaired equipment
Ability to:
Provide courteous, effective, efficient, and professional service
Hear well enough and listen carefully enough to distinguish between pertinent and extraneous information in an emergency situation.
Use a headset to place and answer telephone calls.
Distinguish between emergency and non-emergency calls and effectively prioritize calls for service.
Recall important information obtained from callers about emergencies.
Condense large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.
Communicate clearly and concisely, both orally and in writing.
Type information with speed and accuracy.
Type and talk simultaneously and spell correctly.
Use critical thinking skills to make quick decisions.
Learn the City's general geographic areas and utilize reference materials such as maps and street locators. This includes familiarity with jurisdictional boundaries, as well as landmarks, public buildings, and waterways within the jurisdiction.
Communicate effectively with members of the Police and Fire Departments and with the general public.
Stay calm and exercise good judgment in stressful situations which may extend for a considerable amount of time.
Remain calm when dealing with frightened, hysterical, and angry callers.
Deal with sensitive information in a discreet and professional manner and maintain confidentiality of information obtained in the course of employment.
Work effectively in a disciplined environment with close supervision and carry out lawful orders according to policies.
Work in a team environment and work well with others. Maintain a positive attitude and conduct oneself in a professional manner at all times.
Read and follow written directives including Standard Operating Procedures, Special Orders, and training materials. Observe and comply with the laws of the city, county, state and country.
Provide constructive process and procedure improvement suggestions.
Meet the minimum training standards and successfully complete the training program.
Testify at court hearings, when required.
Work 12-hour shifts, and occasionally up to 16-hours, including rotating and swing shifts, weekends, and holidays.
Read and follow written directives including Standard Operating Procedures, Special Orders, and training materials. Observe and comply with the laws of the city, county, state and country.
Provide constructive process and procedure improvement suggestions.
Meet the minimum training standards and successfully complete the training program. Testify at court hearings, when required.
Work 12-hour shifts, and occasionally up to 16-hours, including rotating and swing shifts, weekends, and holidays.
Required Education and Experience
RESUME MUST BE ATTACHED FOR CONSIDERATION
OPEN: Each applicant must haveone year of full-time responsible employment involving public contact including a high degree of customer service, telephone, and computer keyboarding duties. Applicants that are currently certified with the Emergency Telecommunicator Certification (ETC) from the International Academies of Emergency Dispatch may use the ETC certification as a substitute for the one year of work experience.
Each applicant must possess a High School Diploma or GED by the time of appointment. Applicants that do not yet possess a High School Diploma or GED must be enrolled as a Senior in a High School program at the time of application.
OTHER REQUIREMENTS:
Must be able to work 12-hour shifts including rotating, permanent relief, or swing shifts, holidays. Position is subject to mandatory overtime requirements as needed, and is considered an essential position.
This is a sensitive classification and applicants must successfully pass a police record and background check.
Must be able to obtain and maintain the certifications necessary to access local, state and federal criminal justice databases. Must be able to obtain and maintain the certifications necessary to perform call-taking functions at the Emergency Communications Center. Possession of High School Diploma or GED is required at the time of hire.
MILITARY EDUCATION & EXPERIENCE EVALUATION Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.
Additional Exam Information:
Computer-based Exam Date 1st Component: 02/16/2026 - 03/13/2026
Behavioral Assessment 2nd Component: 03/24/2026 - 03/26/2026
Working and Physical Conditions
Working and Physical Conditions:
Physical conditions: Work requires employees to sit for long periods. Must have manual dexterity, vision acuity sufficient to operate a computer console, and hearing acuity sufficient to hear and clearly understand callers in an area where background noise is present.
Working conditions: Employees may be assigned to work on a rotating or fixed shift basis, which will include nights, evenings, weekend, and /or holidays. Employees may be required to work overtime with little notice. Employees may work 12-hour shifts, and occasionally up to 16-hours,
Probationary Period
12 months
HR contact: Keisha Thomas *******************************
Agency Address
City of Cincinnati 805 Central Avenue Suite 200Cincinnati, Ohio, 45202
Phone Website
************ *******************************************************
$25k-32k yearly est. 5d ago
Police Communications Operator
State of Pennsylvania 2.8
Remote 911 operator job
Do you want to put your solid listening skills and attention to detail to good use? Are you passionate about public safety and making a difference in your community? The Pennsylvania State Police (PSP) is seeking reliable Police Communications Operators. If you want to support law enforcement in a fast-paced environment when seconds count, then this job is for you! Apply today!
DESCRIPTION OF WORK
As a Police Communications Operator, you will support Pennsylvania State Police (PSP) law enforcement. You will receive calls from 911operators, gather information, and dispatch details. You will prioritize emergency and non-emergency incidents to determine response requirements. This role requires excellent communication skills to interface with the general public as well as municipal police, fire, ambulance, towing, and PennDOT regarding active events and concerns. In addition, you will utilize computer programs such as CLEAN, JNET, and PFAD to access, research, and maintain records.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
* Full-time employment, 40 hours per week
* Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.
* Telework: You will not have the option to telework in this position.
* Salary: In some cases, the starting salary may be non-negotiable.
* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
* Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
* Two years of experience using computer systems for entering, updating, and retrieving information; or
* Completion of 60 college credits; or
* An equivalent combination of experience and training.
Special Requirements:
* You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
* You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
* You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
Additional Requirements:
* You must be able to perform essential job functions.
Legal Requirements:
* This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
* You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
* Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
* Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans.
Telecommunications Relay Service (TRS):
* 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box.
* Eligibility rules apply.
01
How many years of full-time experience using two-way radio, multi-line telephone, or computer aided dispatch systems do you possess?
* 2 years or more
* 1 but less than 2 years
* Less than 1 year
* None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time experience using computer systems for entering, updating, and retrieving information do you possess?
* 2 years or more
* 1 but less than 2 years
* Less than 1 year
* None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many semester credits of college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
* 60 credits or more
* 30 but less than 60 credits
* Less than 30 credits
* None
06
How many years of paraprofessional or technical experience do you possess?
* 2 years or more
* 1 but less than 2 years
* Less than 1 year
* None
07
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
Required Question
Employer Commonwealth of Pennsylvania
Address 613 North Street
Harrisburg, Pennsylvania, 17120
Website http://*********************
$36k-60k yearly est. 6d ago
911 Dispatcher
Licking County, Oh 3.6
911 operator job in Heath, OH
911 Dispatcher Division: Homeland Security/E.M.A./911 Contact Name: Tammy Smoke, SHRM-CP, PHR Contact Email: [email protected] Contact Phone: ************ Contact Fax: ************ Date Posted: 10/15/2025 Position Location: 783 Irvingwick Drive SW, Heath, Ohio 43056 Position Description:
* Demonstrates regular and predictable attendance.
* Promotes and maintains positive and effective working relationships and promotes good public relationships as a representative of Licking County Government.
* Monitors/receives telephone calls and initiates proper response.
* Notifies correct law enforcement agencies and any other agency needed or requested by fire department; provides necessary follow-up; tracks all County Fire Department equipment.
* Operates radio communications equipment by answering emergency lines, gets information from caller, transfers call to correct agency and dispatches as necessary, dispatches correct fire department to emergency, relays information on run to responding personnel; provides pre-arrival instructions to callers per EMD cards/Pro QA (e.g., control of bleeding, CPR, clearing airway passages, Heimlich maneuver, and the proper positioning of victims of shock, etc.).
* Attends court hearings and offers testimony as needed.
* Meets all job safety requirements and all applicable PERRP safety standards that pertain to the essential functions of the position and all agency safety procedures.
* Remains informed of current developments and procedures pertinent to duties; may be required to attend seminars/training.
Brief Description:
Monitors and operates radio communications equipment to receive, transmit, and monitor communications of City and County Fire Departments in accordance with 911 Standard Operating Procedures.
Job Prerequisites:
Minimum Qualifications:
High school diploma or general education degree (GED); and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
Additional Qualifications (Agency/Dept. Qualifications):
Effective written and oral communication skills. Ability to manage fast pace, potentially stressful environment. Basic Computer Skills. Microsoft Office Programs (Excel / Word). Typing 45 WPM or faster corrected.
Application Procedure:
Submit completed application, resume and cover letter to the Licking County Human Resources Department, 20 South Second Street, 3rd Floor, Newark, Ohio 43055. Applications can be obtained in person in the Human Resources Department between 8:00 a.m. and 4:30 p.m. daily or printed from the web site at **********************
Compensation:
Pay Rate: $22.00 - $26.50 based on experience
After 48 months $29.10 per contract
BENEFITS:
* Paid Sick Leave
* Medical Insurance
* Life Insurance
* 11 Paid Holidays
* Paid Vacation Leave
* CPR Certification
* Paid on-the-job training to include Emergency Medical/ Fire/ Law Enforcement Protocols
* Flex Spending
* Longevity Pay after 5 years
* Shift Differential
* Ohio Public Employees Retirement System
About UFA:
Join the front line of public safety at the Licking County Regional Communications Center as a Fire/EMS 911 Dispatcher. In this vital role, you'll be the lifeline between the community and emergency responders, calmly and efficiently coordinating fire, medical, and rescue services during critical moments. Our dispatchers use advanced technology, quick thinking, and strong communication skills to ensure help reaches those in need fast. If you thrive under pressure, value teamwork, and are driven by a commitment to protect lives and property, this is your opportunity to make a real impact every single day.
Licking County is an Equal Opportunity Employer.
Job Type: Full Time Pay Type: Hourly
$22-26.5 hourly 60d+ ago
Sheriff's Communications Dispatcher-25282108
San Diego County (Ca
Remote 911 operator job
The County of San Diego is hiring for Sheriff's Communications Dispatcher Looking for a career that makes a difference? Become a Sheriff's Communication Dispatcher and help keep our communities safe. will have a teleworking schedule available after an initial training period.
Apply Today!
Future Salary Increases
June 26, 2026 - 4.07% increase to base pay (3.5% Across-the-Board + 0.57% Mkt Increase)
June 25, 2027 - 3.57% increase to base pay (3% Across-the-Board + 0.57% Mkt Increase)
About the Position
As a Sheriff's Communications Dispatcher, you'll be the steady voice behind non-emergency calls, ensuring accurate documentation and supporting the vital work of the Sheriff's Communications Center and Court Services. This class differs from the Sheriff's Emergency Services Dispatcher in that the latter is primarily responsible for operating radios to dispatch Sheriff's patrols and other emergency-related response services.
You'll be the first point of contact for non-emergency calls to the Sheriff's Office. Your responsibilities include:
* Answering and documenting non-emergency calls with precision and professionalism
* Supporting the Sheriff's Communications Center and Court Services
* Assisting with administrative tasks related to law enforcement operations
* Collaborating with dispatch teams to ensure accurate information flow
* Maintaining confidentiality and composure in high-pressure situations
Team Environment
You'll be part of a dedicated communications team that works collaboratively to support field deputies, court officers, and administrative staff. While the role is primarily remote and flexible, you'll stay connected through secure systems, occasional in-person meetings, and regular team briefings.
Tools & Technology
* Computer-Aided Dispatch (CAD) systems
* Law enforcement databases and records management systems
* Multi-line phone systems and headsets
* Real-time messaging and internal communication platforms
* Secure remote access tools for off-site work
Impact of Your Work
As a Sheriff's Communications Dispatcher, your calm professionalism and precise communication during non-emergency calls play a vital role in keeping operations running smoothly. You help coordinate resources, maintain accurate records, and offer reassurance to the public-strengthening the efficiency and responsiveness of the Sheriff's Office in service to our community.
Education and/or Experience
* Eighteen (18) years of age; effective oral and written communication skills in English.
Note: All candidates must pass the Criti-Call performance test, as administered by the County of San Diego and eligible to complete the POST-certified Public Safety Dispatchers' Basic course within twelve (12) months of appointment.
See if this is the job for you. "Click here" to view the complete job description, including minimum qualifications, examples of duties, and working conditions.
Application and Hiring Process
STEP 1: Complete the online application form, providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
STEP 2: Candidates who are notified they have been placed on the eligible list will then receive instructions on how to complete the online CritiCall performance exam. In order to be considered, all candidates who are notified that they are placed on the eligible list must take the CritiCall performance exam.
The CritiCall performance exam can be completed online from home and is a work-simulated computer-based performance test covering the following areas:
* Call summarization
* Character comparison
* Data entry
* Cross-referencing
* Decision making
* Prioritization
* Keyboarding
* Probability
* Map reading
* Reading comprehension
* Memory recall
* Sentence clarity and spelling
For the CritiCall study guide, click here(Download PDF reader).
STEP 3: Candidates who successfully pass the CritiCall performance exam will attend a Pre-Screening Interview/Orientation (PIQ) and selection interview processes listed below.
STEP 4: Candidates may be invited to participate in the HR interview. Selected candidates may be invited to participate in the background investigation.
STEP 5: The remaining steps of the background investigation will include a computer voice stress analysis (CVSA) exam, confirmation of cellular LTE coverage at the location where work will be performed, and a psychological and medical examination.
ACCOMMODATION
Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.
The most highly qualified candidates, based on the evaluation results, will be referred for an interview. Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application. Resumes will not be accepted in lieu of the application, Work History, and/or supplemental questionnaire.
The County of San Diego now participates in E-Verify. CLICK HERE(Download PDF reader) for additional information.
Condition of Employment
As part of the condition of employment, candidates must
* Possess effective oral and written communication skills in English.
* Be willing to work remotely and able to report in-person into the Sheriff's Communication Center at any time
* Able to work rotating shift basis (8-hour and 12-hour combinations)
* On holidays and weekends, overtime may be expected and required.
Background Investigation
Must have a reputation for honesty and trustworthiness. Felony convictions will be disqualifying. Misdemeanor convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment, candidates will be subject to a thorough background investigation, which may include a psychological, truth verification, or other examination or test.
Evaluation
Qualified applicants will be placed on a nine (9) month employment list based on scores received during the evaluation of information contained in their employment and supplemental applications. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.
As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.
Veteran's Preference Policy The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.
Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!
The County of San Diego and its employees embrace the vision of a just, sustainable, and resilient future for all. Our values include integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our Strategic Plan (sandiegocounty.gov).
Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.
The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset, and our customers are our number one priority.
Interested in a Position? Apply Now! Submit your Application Online. Click the link or scan the QR Code to Download the Sheriff's Career Path App! Download our Hiring App!
$39k-58k yearly est. 11d ago
Telecommunications
Veterans Prime, Inc.
911 operator job in Columbus, OH
Telecommunications Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry.
Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in telecommunications.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$26k-40k yearly est. Auto-Apply 60d+ ago
Public Safety Dispatcher
Steiner + Associates 4.6
911 operator job in Columbus, OH
Easton, named the #1 retail experience in America, is hiring! We are offering a $1,000 sign-on bonus to qualified full-time candidates.
JOB SUMMARY: Under the direction of supervision, Public Safety Dispatcher performs variety of dispatching duties for emergency and non-emergency calls; dispatches security officers to calls for service; dispatches operations and other department to call of services and operates a variety of communication equipment including radio, telephone, alarm systems, emergency notification platforms, access controls and computer systems.
CORE FUNCTION & RESPONSIBILITIES:
Oversee operations of the Communications Center including, radio traffic, dispatching officers, tracking of officer's assignments, and answering departmental phones. Responsible for monitoring the property cameras, fire alarms and burglar alarms.
Receive emergency and non-emergency call of service, dispatch units accordingly
Determine nature and location of call, determine priority of calls and dispatch units accordingly
Provide assistance, information and direction to non-emergency callers.
Maintain awareness of field units' activities within the computer aided dispatch (CAD) system; communicate with field units via radio in accordance with Federal Communications Commission (FCC) regulations and; maintain status and location of units in patrol.
Input all pertinent radio transmission into CAD system.
Communicate information, verbal and/or written instructions from fellow officers, supervisors, management, tenants and the general public. Maintain equipment control by signing out property keys and departmental radios and other equipment.
Monitor and track contractors scheduled to work throughout the property. Monitor Parking Systems and Traffic Counters throughout the property. Monitor and calmly react to emergencies and activities throughout the center.
Enforce property Code of Conduct with all patrons, customers, tenants, and employees consistently using the utmost professional courtesy. Properly enforce and follow all policies and procedures as designated in the Public Safety Officer Training Manual.
Prepare accurate and thorough security reports that document information about the incidents that occur on company property, to assist with the evaluation of safety and security of the property. Maintain a neat and orderly security filing system within the Communication Center.
COMPETENCIES
Communication Proficiency
Excellent Customer Service
Good Judgement
Objectivity
Confidentiality/Discretion
Ethical conduct
Safety Management
Professionalism
Dependable
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud.
TRAVEL
No travel is expected for this position.
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or equivalent
Previous security, military, law enforcement experience or 2+ years of college coursework, preferred, but not required.
Basic computer skills, including Excel and Word is preferred
Must be 21 years of age
Must possess a valid driver's license
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO STATEMENT
Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work.
Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k.
Job Description
Experienced Remote Dispatcher / Emergency Breakdown Services
Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You'll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities.
As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you'll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We'll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome.
You'll be a hero… getting drivers back on the road and safely home to their families.
Required Skills
One to three years dispatch experience REQUIRED
A positive attitude ready to serve customers
Answers phones in a quick and professional manner
Attention to detail with organizational skills
Actively listen and document conversations
Strong communication skills by email and chat
Collaborate with peers and leaders to resolve customer concerns
Acts with respect and integrity
Desired Skills
Ability to evaluate a situation and determine the appropriate level of response
Ability to remain calm, empathize and act with confidence during stressful situations
Ability to establish and maintain effective working relationships
Ability to multi-task in a dynamic fast-paced environment
Ability to read maps and provide directions
*Bilingual skills are a plus (Spanish or French)
Requirements
Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given!
Computer equipment provided
Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy
Pass a background check and drug test
Must live and work in the United States
Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST
Quiet and distraction-free working area is MANDATORY
Spend long periods of time on the phone while seated
Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience.
This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available.
Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.
$16-17 hourly 19d ago
Emergency Communication Dispatcher, Public Safety
University of Cincinnati 4.7
911 operator job in Cincinnati, OH
Apply now Job Title: Emergency Communication Dispatcher, Public Safety Work Arrangement: Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.
UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.
About the Department
Are you a highly-motivated detail-oriented multi-tasker who enjoys working with a team of people? If so, you could be a perfect fit for the Emergency Communications Dispatcher for the University of Cincinnati's Department of Public Safety. Under the direction of a higher level supervisor, you would operate communication equipment to dispatch personnel and equipment for Public Safety's Police Division. If you have experience operating emergency communications equipment and are interested in one of the best benefits packages in the area, please read on.
As one of the largest employers in the region, the University of Cincinnati offers a generous vacation and benefits package including tuition remission for all eligible full and part-time employees, their dependents, and spouse or domestic partner. Additional professional development opportunities are available through Communiversity along with unlimited access to E-Learning courses. A variety of retirement options are offered including an opportunity to participate in a traditional pension plan as well as optional supplemental retirement plans. Very cost-effective healthcare and dental plan options are available accompanied by health savings accounts, flexible spending accounts, and employee assistance programs. Employee discounts are offered through numerous organizations including the Campus Recreation Center, University Athletics, Cincinnati Ballet, Cincinnati Zoo, Newport Aquarium, US Bank Arena, Cincinnati Bengals, and the University Bookstore. Please visit ********************** to discover all of the benefits offered.
Job Overview
Under direct supervision from the Emergency Communication Center Manager, a higher-level Emergency Communications Dispatcher, supervisor, or training officer, operate communication equipment dispatching personnel and equipment.
Essential Functions
* Operate radio, telephone and computer equipment at base station. Coordinate communication operations for Law Enforcement, Facilities Management, Fire Inspectors, Fire Alarm Technicians, Parking Services, and Student Health.
* Receive and record telephone calls; receive and transmit communication dispatching personnel and equipment to all UC campuses.
* Operate equipment and enter data/queries into the appropriate computerized system; monitor and perform all functions for RCIC/LEADS; monitor computer operations and transmit messages; monitor proprietary alarm systems, radio systems, and environmental control computer; monitor multiple screens and operate equipment simultaneously.
* Maintain radio, teletype and other required records.
* Operate with a headset or handset for radio and phone functionality
* Required to work all shifts, weekends, and holidays throughout training period. After training period, may require working rotating shifts, weekends, and holidays.
* Perform related duties based on departmental need. This job description can be changed at any time.
Required Education
High School Diploma/GED
Required Experience
Six (6) months computer or keyboarding, and at least one year extensive telephone experience is required. Must obtain Regional Crime Information Center (RCIC) certification, APCO PST 1 certification, and Priority Dispatch IAED EMD certification by end of one year probationay period.
Additional Qualifications Considered
Telephone experience within a public safety setting
Application Information
You must indicate on your resume, materials evidence of having the experience, skills, and/or education required for this title. Please document all dates of employment, description of relevant duties, and full-time/part-time status. The complete resume will be the sole criteria used by Human Resources to determine eligibility, which will be based on the minimum qualifications. Must pass background investigation, psychological assessment, and polygraph examination.
Subjects & Weights: 100% training and experience as detailed on the resume.
Are you eligible to receive Ex-Veteran Credit? You must have a DD214 stating that you received an Honorable Discharge. In order to receive the additional credit for your military service, you must do one of the following with your DD214:
1) Attach a copy of the DD214 to your application.
2) Fax a copy to our office within 3 days after the closing date. Our fax number is 556-9652.
3) Bring a copy to our office within 3 days after the closing date. We are located at the University of Cincinnati, University Hall, 51 Goodman Dr., Suite 340
FOP represented position.
Pay Grade: 7
Starting hourly rate: $28.70
Post-Probationary rate: $30.12
Physical Requirements/Work Environment
* May require working rotating shifts, weekends and holidays.
* Sitting - Continuously
* Talking - Continuously
* Hearing, listening - Continuously
Compensation and Benefits
UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits Link) Highlights include:
Comprehensive Tuition Remission
UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
Robust Retirement Plans
As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.
Real Work-Life Balance
UC prioritizes work-life balance with a generous time-off policy, including:
Vacation and sick time
11 paid holidays and additional end-of-year paid time off (Winter Season Days)
6 weeks of paid parental leave for new parents
Additional Benefits Include:
* Comprehensive health coverage (medical, dental, vision, prescription)
* Flexible spending accounts & wellness programs
* Professional development & mentorship opportunities
To learn more about why UC is a great place to work, please visit our careers page at *******************************
UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: ***************************************************************
Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at ***********.
Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.
REQ: 100466
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE
Apply now
Train from home. Work from home. Enjoy the benefits of starting wages of $16 to $17 per hour based on experience plus shift differential available. You'll also receive competitive healthcare, a great time off package, and enjoy the atmosphere of a company that focuses on career development with internal advancement opportunities.
As an Emergency Breakdown Services Dispatcher and Customer Service Advocate with TTN Fleet Solutions, you'll be helping stranded truck drivers by dispatching roadside repair, tow service, accident management, and cargo recovery professionals. We'll train you to understand the needs of these drivers, dispatch the right solutions, and communicate with drivers and vendors for a successful outcome.
You'll be a hero… getting drivers back on the road and safely home to their families.
Required Skills
One to three years dispatch experience REQUIRED
A positive attitude ready to serve customers
Answers phones in a quick and professional manner
Attention to detail with organizational skills
Actively listen and document conversations
Strong communication skills by email and chat
Collaborate with peers and leaders to resolve customer concerns
Acts with respect and integrity
Desired Skills
Ability to evaluate a situation and determine the appropriate level of response
Ability to remain calm, empathize and act with confidence during stressful situations
Ability to establish and maintain effective working relationships
Ability to multi-task in a dynamic fast-paced environment
Ability to read maps and provide directions
*Bilingual skills are a plus (Spanish or French)
Requirements
Stable, high-speed internet - must meet minimum requirements, monthly internet stipend given!
Computer equipment provided
Ability to use Zoom effectively and type at least 35 WPM with 80% accuracy
Pass a background check and drug test
Must live and work in the United States
Three weeks of paid Virtual Classroom training, Monday - Friday 8 am - 5 pm CST
Quiet and distraction-free working area is MANDATORY
Spend long periods of time on the phone while seated
Preference will be given to candidates with at least one to three years of dispatch, fleet maintenance, or transportation industry experience.
This is a tremendous opportunity to work at home, full-time, and for an established industry leader. Morning, afternoon, and evening shifts are available. One weekend day required. Overtime pay is available.
Salary: Starting at $16.00 or more per hour depending on experience with shift differential available.
$16-17 hourly Auto-Apply 60d+ ago
Dispatcher II, Public Safety Dispatch Center, Full-time, First Shift
Uc Health 4.6
911 operator job in Cincinnati, OH
Dispatcher II, Second Shift, Public Safety Dispatch Center UC Health is hiring a full-time Dispatcher II for the Public Safety Dispatch Center department. This is a second shift position with UC Health, LLC. The Dispatcher II will support Public Safety Dispatch Center delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.
About UC Health, LLC
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.
* Public Safety Dispatchers must have extensive knowledge of public safety operations at each campus served by UC Health Department of Public Safety (DPS), including physical locations, DPS policies and procedures, and facility operations.
* Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.
* Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel.
* May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function.
* Minimum Required: High School Diploma or GED.
* Preferred: Associate's Degree.
* APCO Basic Telecommunicator certification is required within one year of hire.
* Minimum Required: 3 - 5 Years equivalent experience.
* Preferred: 6 - 10 Years equivalent experience.
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable, and diverse place of employment.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
$24k-28k yearly est. Auto-Apply 60d+ ago
Telecommunications Operator - Springfield Regional Medical Center - PRN
Bon Secours Mercy Health 4.8
911 operator job in Springfield, OH
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Essential Functions
* Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
* Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
* Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
* Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
* Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
* Be familiar with emergency procedures
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Required Minimum Education:
High school Diploma/GED
Minimum Years and Type of Experience:
2 or more years in telephone operations/dispatch
Other Knowledge, Skills and Abilities Required:
Customer services computer skills excel Microsoft word
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
* Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
* Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
* Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
* Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
$25k-33k yearly est. 46d ago
Lead Communications Operator ( Switchboard) FT
Wooster Community Hospital 3.7
911 operator job in Wooster, OH
WOOSTER COMMUNITY HOSPITAL JOB DESCRIPTION
Switchboard Operator Lead
MAIN FUNCTION:
Answers switchboard to relay all interoffice, incoming and outgoing phone calls; operates pager systems for authorized personnel; answers Medic Alert and Doctor's Registry phone systems; handles overhead paging for code blue, fire, and other emergency situations.
RESPONSIBLE TO: Telecommunications Specialist & Switchboard Supervisor
MUST HAVE REQUIREMENTS
High School diploma or GED.
No written disciplinary action within the last 12 months.
Computer experience, Word Processing, Windows.
PREFERRED ATTRIBUTES:
Previous business office and switchboard experience.
Demonstrated effective oral communication skills.
911 dispatcher experience
Contact/Call Center experience
Duties and Responsibilities:
Leadership:
Maintains Communication Department schedule. Includes on call and management of time off requests within ADP
Participates in the Life Safety Committee as the Communications team member for functions requiring Operator involvement
Assists in the orientation of new department employees. Provides feedback to Immediate Supervisor on readiness for new staff to be independent.
Operations:
Follows Appropriate Service Standards while performing and documenting the check list per shift and written policies
Maintains Operator Console, and Code instructions per guidance from the Life Safety Committee
Pages authorized personnel according to established procedures.
Answers, prioritize and document Medical Alert calls
Performs paging for emergency situations, such as, fire, code blue and other disaster codes. Documents actions in detail. Functions in professional manner, prioritizing critical communications in a calm demeanor.
Prepares outgoing mail by stamping, bundling, and certifying when appropriate.
Prepares daily on-call lists and Doctor's Registry lists. Updates as indicated throughout day.
Processes patient valuables according to procedure
Communication:
Maintains awareness of verbal / non-verbal communication in interactions with staff, other departments, customers, physicians, patients and families.
Models effective communication and professionalism in all interactions with switchboard staff and hospital departments.
Demonstrates empathy and understanding in communication of issues with customers.
Properly utilize chain of command for all issues beyond capability
Maintains patient and staff confidentiality in all communication interactions written, verbal, electronic and digital.
Communicate with Hardware/Software vendors for troubleshooting as well as requesting service for defective products/systems.
Maintains documentation and logs to ensure that accurate information is available to staff and customers.
Customer Service:
Displays positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external.
Develop positive relationships with other departments to foster patient satisfaction.
Promotes a positive team culture focused on reliability, courtesy, and service excellence in all switchboard interactions.
Performs other duties as necessary or as requested by the Telecommunications Specialist & Switchboard Supervisor.
Full Time, hourly, 40 hours per week
Full-Time, hourly, 40 hours per week
$22k-33k yearly est. 4d ago
Police, Fire, & EMS Dispatcher [Lateral Transfer Only]
City of MacEdonia
911 operator job in Macedonia, OH
Job Description
Applications Available: In person at Macedonia City Center - Police Dispatch (24 hours/day, 7 days/week), located at 9691 Valley View Road, Macedonia, Ohio 44056;
Open Period for Accepting Applications: Completed applications (found HERE) accepted via e-mail, U.S. mail, or hand-delivery until position(s) are filled, or the City closes the application period. E-mail applications to ***********************
Duties: Operating radio, answering and transmitting emergency (911) and non-emergency calls for Macedonia and several other communities for police, fire and rescue calls and computer data entry (CAD). Applicants must be willing to work shifts, including weekends and holidays. (Shift differential per hour: 3 p.m. - 11 p.m. = $1.00; 11 p.m. - 7 a.m. = $1.50). Salary Range: Subject to collective bargaining agreement, currently $24.57-$30.57/hour depending on prior comparable police & fire dispatch experience. Other benefits: hospitalization, dental & vision insurance, prescription coverage, paid vacation time, 15 sick days per year, 13 holidays per year, uniform allowance, and multi-jurisdictional bonus. Accrued time may be transferred.
Minimum Qualifications: Applicants must be currently or within the past 12 months employed as a full-time Classified Civil Service Police, Fire & EMS Dispatcher. Applicants must hold current LEADS and EMD certifications. Experience with T.A.C. Cad system preferred but not required. Eligible candidate(s) are required to take psychological, physical and polygraph tests. Other tests drug screening (periodic drug screening during employment required) background check and personal interview with the appointing authority.
Successful applicant required to be a non-smoker and remain a non-smoker for duration of employment. By order of the Macedonia Civil Service Commission / Equal Opportunity Employer
Please read full description attached.
$24.6-30.6 hourly Easy Apply 2d ago
Telecomunications Operator - St. Elizabeth Youngstown Hospital
Mercy Health 4.4
911 operator job in Youngstown, OH
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: All Work Shifts (United States of America) Telecommunications Operator - St. Elizabeth Youngstown Hospital Shift/Schedule: * Part Time - Scheduled for 24 Weekly Hours
* Shift Times - Rotating
* Weekends & Holidays - As Required
Summary of Primary Function/General Purpose of Position:
Serve as hospital's telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Essential Functions:
* Operates computerized telephone console to assure efficient communications; Determines the reason for the customer's contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
* Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
* Monitor, assign and replace pagers for staff.
* Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and
Maintain physician log sheets and daily emergency activity log book
* Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
* Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary.
* Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
* Act as an answering service for several departments by locating and paging personnel.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education/Work Experience
* High School Diploma/GED (Required)
* One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
* Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
* Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
* Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
* Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Telecommunications - St. Elizabeth
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
$27k-33k yearly est. Auto-Apply 24d ago
Fire Your Dispatcher! O/O's 88% to 92%
Fifth Wheel Transportation
911 operator job in Ohio
*88% to 92% of Gross *NO ESCROW *Self Dispatch Plan your own Loads *Major Fuel Discounts *HUGE Safety Bonuses *Trailer rental available *Plates Available *Plan your own Home time Self Dispatch Owner operators with VAN equipment in West Virginia (WV), Virginia (VA), Ohio (OH) Earn up to $8,000 weekly with 88% to 92% gross pay. Power-only options available. , weekly direct deposit, fuel discount program, plate program and optional trailer rental. Apply now and drive with freedom.
- Valid CDL-A license
- Minimum 2 years of experience
- 2005 or newer tractor
- Must not be leased to another carrier
- Must be eligible to operate under our MC
- No DUI Careless Wreckless Driving
- No SAP
- 15+ over Speeding
$25k-35k yearly est. 60d+ ago
Customer Support Call Taker
Mister Sparky Electric 3.9
911 operator job in Dayton, OH
Benefits: * Bonus based on performance * Health insurance * Paid time off Join Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.
JOB SUMMARY
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
* Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
* Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
* Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
* Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
* Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Requirements (Entry Level)
Must‑Haves:
* Strong verbal and written communication skills.
* Basic computer skills; ability to learn and use dispatching / scheduling software.
* Able to multitask, stay organized, and handle changing priorities.
* Reliable attendance, punctuality, and professionalism.
* Good interpersonal skills-team player mindset.
* Ability to pass background check and drug screening.
Nice to Have:
* Previous experience in customer service or call taking/ dispatch roles.
* Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
* Some experience handling phone calls in a busy environment.
* Knowledge or interest in electrical/ home service industry (but not required).
Working Conditions
* Fast‑paced environment, especially during high demand / emergency or after storms.
* Office‑based role with phone/computer use.
* May require shift work (evenings, weekends, holidays) depending on service hours.
MINIMUM REQUIREMENTS
* High school diploma or equivalent required
* Above-average verbal and telephone communication skills are essential
* Must have good computer software skills
* Prior customer service experience preferred
$24k-33k yearly est. 21d ago
Part time - Staff: Public Safety Telecommunicator
Lakeland Community College 4.1
911 operator job in Kirtland, OH
The Public Safety Telecommunicator performs communication and dispatch functions, 2-way radio, phone, clerical, and desk duties in support of Campus Police Department line functions; receives requests for assistance from citizens and department members, prioritizes and determines needed responses, handles as required, or refers to the appropriate person.
RESPONSIBILITIES
Receive incoming 911 emergency and non-emergency telephone, electronic, two-way radio communication and in-person visitors; determine need and either handle independently or forward to radio, car or other appropriate department or staff member.
Monitor and transmit radio traffic from/between college police department personnel, other college departments and external public safety officers/departments.
Monitor, dispatch, or call for service a variety of alarms, including fire, intrusion, panic, CO2, etc.
Monitor, review, and download video from a 300-camera video surveillance system.
Issue parking permits, keys, and related items, and maintain records of distribution activities.
Utilize multiple emergency mass messaging systems.
Document, maintain records, and dispatch using Computer Aided Dispatch (CAD), Records Management (RMS,) and Mobile Data Terminals (MDT).
Receive and document lost property, bond, etc. and issue receipts or notify owners.
Operate, monitor, and assign electronic access control, utilize voice recorder software, and access Law Enforcement Automated Data System (LEADS)
Perform related duties as assigned.
QUALIFICATIONS
Education/Training and Experience Required/Preferred
High school diploma
Experience as a dispatcher or clerk in a law enforcement department is preferred.
LEADS certification is preferred. Must be able to obtain certification within 30 days.
Association of Public-Safety Communications Officials (APCO) Public Safety Telecommunicator (PST) Certification preferred.
An equivalent combination of education and experience that provides knowledge, skills, and abilities is acceptable.
Knowledge, Skills, and Abilities
Knowledge of computers, the internet, and modern systems such as Microsoft Office, Adobe, Outlook, TEAMS, etc.
Skills in following oral and written instructions; compiling a variety of documents; performing arithmetical calculations; keyboarding at 30 WPM.
Ability to learn and apply College policies and departmental procedures; operate standard office and police communication equipment; perform routine and detailed tasks in an accurate and efficient manner; work under pressure; maintain effective interpersonal working relationships.
Ability to multitask and perform under pressure with speed and accuracy.
Ability to handle sensitive data and maintain a high level of confidentiality.
Physical Activity Level
Sedentary - Sit most of the time. Walk and stand occasionally.
CONDITIONS OF EMPLOYMENT
This is a part-time non-continuing staff position, pay grade 6A on the staff salary schedule.
Applicants must authorize a detailed background investigation and prove to be suitable for a law enforcement position.
Association of Public-Safety Communicator Officials (APCO) Public Safety Telecommunicator (PST) Certification must be obtained within one year of onboarding.
This position will be primarily 2nd shift (3 pm-11 pm) and occasional dayshift hours between 7 am and 3 pm. There will not be any requirements to work weekends, holidays, or third shift hours unless an emergency or special circumstance arises.
Combination of scheduled and call-in hours, up to 300-400 hours per year.
This position has variable working hours during the week, primarily 4 to 8-hour shifts.
Please note: The final offer for the successful candidate is targeted to fall within the minimum to the mid-point of the salary range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).
APPLICATION PROCESS: Apply for this position through the college's Human Resources website. Please be prepared to do the following:
Answer all questions in the college's employment application (*please read the note below)
Attach a current resume and a cover letter summarizing your interest and qualifications for this position.
Applications will be accepted until the position is filled; however, application review will begin immediately.
*To avoid difficulties when submitting your application, be sure your web browser (e.g., Google Chrome, Firefox, Internet Explorer) is updated to the latest version and allow yourself sufficient time to complete the application since you WILL NOT be able to save a partially completed application and work on it later.
Lakeland Community College is an equal access and equal opportunity employer and is strongly committed to a policy of equal opportunity in its employment practices. The College does not discriminate against applicants on the basis of race, ethnicity, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, military status, disability, age, ancestry, pregnancy, childbirth, or related medical conditions, genetic information, or any other characteristic protected by law. If you have a disability that requires special accommodation to participate in the application/interview process, contact the Human Resources Office at ************.
Please review Lakeland's Mission, Vision, Purpose and Statement of Commitment.
$33k-37k yearly est. 22d ago
Alarm Monitoring Operator I
Securitas Electronic Security 3.9
911 operator job in Salem, OH
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.
Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.
Your essential functions will include:
Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
Answers the multi-line telephone system
Ensures confidentiality of customer information at all times
Minimum Requirements
High School Diploma or GED required, some college Preferred
1-3 years' work experience
Type 30 + words a minute. Candidates must complete a pre-hire assessment for typing
Must be able to prioritize and multi task in a fast paced environment
Must be able to follow written and verbal instructions
Ability to perform duties with a high degree of urgency and accuracy
Good interpersonal communication and organizational skills
A positive attitude of teamwork and continuous improvement
Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator
Securitas offers comprehensive benefits including:
Alarm Monitoring Operator Pay Progression Program
Shift premium for eligible assigned shifts
Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional internal career advancement opportunities
Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.