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911 operator skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical 911 operator skills. We ranked the top skills for 911 operators based on the percentage of resumes they appeared on. For example, 10.5% of 911 operator resumes contained ems as a skill. Continue reading to find out what skills a 911 operator needs to be successful in the workplace.

15 911 operator skills for your resume and career

1. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how 911 operators use ems:

Coordinate Police, Fire, EMS, and other Emergency services through radio, telephone, and computer telecommunications.
State NCIS, logging incoming and outgoing radio traffic and dispatching out local police, fire, EMS.

2. Computer Aided Dispatch

Here's how 911 operators use computer aided dispatch:

Collected caller information, reported problem, and input into the computer aided dispatching system in a minimal amount of time.
Used Computer Aided Dispatch (CAD) and Records Management System (RMS) to input data and store records.

3. Public Safety Agencies

Here's how 911 operators use public safety agencies:

Connect callers with the appropriate public safety agencies upon assessment of nature of call.
Communicated effectively to neighboring local public safety agencies via live broadcast of two-way digital high frequency radio.

4. CAD

Here's how 911 operators use cad:

Operated a CAD console equipped with multiple computer terminals, including mapping, and aerial photography.
Answered 911 and non-emergency calls, and entering the necessary information into the CAD system.

5. NCIC

Here's how 911 operators use ncic:

Operated NCIC Career Criminal History System as well as Ohio's Law Enforcement Automated Data System and maintained confidentiality.
Operated NCIC Teletype to obtain information on vehicle registration, boats, guns, checks, and warrants.

6. Law Enforcement Agencies

Here's how 911 operators use law enforcement agencies:

Communicate with other law enforcement agencies throughout the state.
Coordinated services between law enforcement agencies.Maintained excellent customer relations.

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7. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how 911 operators use dispatch system:

Used a computer-aided dispatch system, received emergency calls from public requesting police, fire, medical or other emergencies services.
Displayed proper use of Emergency Medical Dispatch systems.

8. Non-Emergency Services

Here's how 911 operators use non-emergency services:

Received and responded to a variety of emergency and non-emergency services and complaints.
Received and responded to a variety of emergency and non-emergency services and complaints.

9. Computer System

Here's how 911 operators use computer system:

Monitored computer system for errors and updated accordingly.
Relayed vital information via computer systems.

10. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how 911 operators use cpr:

Provided interim instruction, (CPR, Basic Life Safety), until emergency personnel arrived at the scene.
Qualified to give first aid and CPR instruction by phone.

11. Dispatch Police

Here's how 911 operators use dispatch police:

Dispatch Police, Fire and/or Rescue units where applicable.
Dispatch police, fire, and ambulance.

12. Medical Dispatch

Here's how 911 operators use medical dispatch:

Answered incoming emergency and non-emergency calls and provided emergency medical dispatch instructions.
Performed emergency medical dispatch and crisis intervention services.

13. EMD

Here's how 911 operators use emd:

Dispatch employee panel that over viewed the creation and writing of the policy involved with EMD along with the management team.
Trained and Certified for EPD, EMD and EFD protocols.

14. Non-Emergency Situations

Here's how 911 operators use non-emergency situations:

Monitored field unit activity and radio communication to help resolve emergency and non-emergency situations.
Provided assistance to residents and visitors of Virginia Beach in both emergency and non-emergency situations.

15. Non-Emergency Phone Calls

Here's how 911 operators use non-emergency phone calls:

Prioritized incoming emergency and non-emergency phone calls.
Answered emergency and non-emergency phone calls for service.

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List of 911 operator skills to add to your resume

The most important skills for a 911 operator resume and required skills for a 911 operator to have include:

EMS
Computer Aided Dispatch
Public Safety Agencies
CAD
NCIC
Law Enforcement Agencies
Dispatch System
Non-Emergency Services
Computer System
CPR
Dispatch Police
Medical Dispatch
EMD
Non-Emergency Situations

Non-Emergency Phone Calls
Multi-Line Phone System
Non-Emergency Telephone Calls
Relative Priorities
Medical Calls
Medical Services
TDD
Radio Consoles
Radio Systems
Radio Traffic
RAN
Communications Equipment
Traffic Stops
Police Reports

Ambulances
Criminal Histories
E911
Technical Systems
Vehicle Registration
Radio Communications
Administrative Calls
Officer Safety
Data Systems
Non-Emergency Police
Crisis Intervention
Apco

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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