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Top 911 Operator Skills

Below we've compiled a list of the most important skills for a 911 Operator. We ranked the top skills based on the percentage of 911 Operator resumes they appeared on. For example, 11.0% of 911 Operator resumes contained Non-Emergency Calls as a skill. Let's find out what skills a 911 Operator actually needs in order to be successful in the workplace.

The six most common skills found on 911 Operator resumes in 2020. Read below to see the full list.

1. Non-Emergency Calls

high Demand
Here's how Non-Emergency Calls is used in 911 Operator jobs:
  • Received all emergency and non-emergency calls for town departments after hours of operations and made notifications as needed.
  • Received non-emergency calls to the Sheriff's office and provided public information or dispatched non-emergency service personnel in response.
  • Monitored multiple police radio channels while answering 911 emergency and non-emergency calls.
  • Responded to emergency and non-emergency calls for assistance and information.
  • Answered incoming emergency/non-emergency calls, and provided the public with necessary help.
  • Received and dispatched police and fire personnel to emergency and non-emergency calls.

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2. EMS

high Demand
Here's how EMS is used in 911 Operator jobs:
  • Counseled individuals to help them understand and overcome personal, social and behavioral problems affecting their personal
  • Monitored security and emergency equipment and systems and closed circuit television monitors.
  • Toggled between dual applications including transmission, broadcasting, operating telecommunication systems.
  • Entered updated and retrieved information from a variety of computer systems.
  • Monitored security systems for businesses and residences throughout the village.
  • Queried information within state and national information systems.
  • Relayed vital information via computer systems.
  • Answered 911 and administrative phone lines, dispatched police, fire and EMS units to calls for service.
  • Monitored inventory, control, and release of lost items and vehicle storage and disposition.
  • Questioned callers to determine locations and nature of their problems to determine type response needed.
  • Prioritized and categorized the need for police, fire, or EMS response.
  • Utilized CJIN/NCIC/NLETS (Criminal Justice Systems) for information on non-law abiding citizens.
  • Answered inbound calls from citizens in need of police, fire, ems.
  • Dispatched 911 Emergency calls for 73 Police Jurisdictions and 54 Fire/EMS Stations.
  • Maintained contact and updated with Police, Fire, and EMS personnel.
  • Operated dispatch CAD system and National NCIC and ATS systems.
  • Entered and queried information on state and federal information systems.
  • Assisted with overflow calls from EMS and Fire departments.
  • Dispatched calls to police and fire radio systems.
  • Entered warrant into computer systems.

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3. Law Enforcement

high Demand
Here's how Law Enforcement is used in 911 Operator jobs:
  • Collected, organized, and tracked information related to security and law enforcement programs.
  • Coordinated joint response/investigations with other law enforcement entities.
  • Memorized all police codes and signals in order to communicate with law enforcement officers over the radio and on the phone.
  • Operated radio and telephone equipment to receive reports and requests from law enforcement crews, supervisors, and mobile units.
  • Operated NCIC Career Criminal History System as well as Ohio's Law Enforcement Automated Data System and maintained confidentiality.
  • Received calls for service from the public and law enforcement officers via phone or radio.
  • Dispatched Fire, Medics, and Law Enforcement.
  • Coordinated services between law enforcement agencies.Maintained excellent customer relations.

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4. Public Safety

high Demand
Here's how Public Safety is used in 911 Operator jobs:
  • Provided Call Center Public Safety coordination services and administrative duties for constituents of Clayton County, GA.
  • Monitored and controlled a large number of public safety resources throughout Fairfax County.
  • Communicated effectively to neighboring local public safety agencies via live broadcast of two-way digital high frequency radio.
  • Obtained knowledge of procedures and methods used in the operation of a public safety communications center
  • Supervised eight Public Safety Assistants ensuring completion of assigned tasks on a timely manner.
  • Maintained computerized records of the locations and availability of all on-duty Public Safety officers.

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5. Ncic

high Demand
Here's how Ncic is used in 911 Operator jobs:
  • Entered Wanted Persons, Missing Persons, Theft of Auto into LEADS and NCIC.
  • Entered, updated, and retrieved information from the FCIC/NCIC database.
  • Performed record/background checks on suspects via NCIC.
  • Worked with LEADS and NCIC programs.
  • Ireceived my NCIC certification through the Stat of Connecticut.
  • Obtained TCIC/NCIC Certification, TLETS Certification, TCLEOSE Certification, Family Violence and Sexual Assault Certification, and Crisis Communication Certification.

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6. CAD

high Demand
Here's how CAD is used in 911 Operator jobs:
  • Used Computer Aided Dispatch (CAD) and Records Management System (RMS) to input data and store records.
  • Operated a CAD console equipped with multiple computer terminals, including mapping, and aerial photography.
  • Answered 911 and non-emergency calls, and entering the necessary information into the CAD system.
  • Responded to enhanced-911 calls and dispatched units w/ computer-aided dispatch (CAD) system.
  • Entered information into a Computer Aided Dispatch (CAD) system.
  • Entered emergency 911 calls into CAD system.
  • used the CAD system to dispatch help to those in need.

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7. Dispatch System

high Demand
Here's how Dispatch System is used in 911 Operator jobs:
  • Used a computer-aided dispatch system, received emergency calls from public requesting police, fire, medical or other emergencies services.
  • Dispatched emergency personnel to aid citizens when needed using radio communication systems and computer aided dispatch systems (CAD).
  • Updated information in the Computer Aided Dispatch System.
  • Displayed proper use of Emergency Medical Dispatch systems.
  • Dispatched emergency response personnel using digital and/or analog voice communications equipment, and/or an emergency computer dispatch systems.
  • Maintained constant status of field units and updated dispatch information utilizing the computer assisted dispatch systems.

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8. Fire Departments

high Demand
Here's how Fire Departments is used in 911 Operator jobs:
  • Clarified requests from area fire departments for Advanced Life Support intercepts for 9-1-1 calls in the area.
  • Dispatched for the City Police and Fire Departments on 2 radio frequencies.
  • Dispatched out calls received the Fire Departments and Police Officers.
  • Received and dispatched E911 calls to police and fire departments.
  • Maintained database of radio equipment for Police and Fire Departments.
  • Routed dispatch calls to police and fire departments as appropriate.

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9. Police Reports

high Demand
Here's how Police Reports is used in 911 Operator jobs:
  • created and managed police reports and input required information for the 911 line.
  • Completed minor and supplemental police reports.
  • Transcribed police reports (knowledge of sentence structure, proofreading, spelling and grammar).
  • Recorded verbal police reports for missing person and stolen vehicle incidents.
  • Conducted interviews of suspects, processed cases on to internal database, and routinely edited the police reports of peers.
  • Answered phone calls and determined nature of incidents to create police reports on behalf of citizens.

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10. Computer System

high Demand
Here's how Computer System is used in 911 Operator jobs:
  • Worked with in house windows based computer system.
  • Operated multi-lined phones.Operated computer system for dispatching.
  • Performed data preparation and entered information into a computer system.
  • Verified judicial documents were entered into computer system correctly.
  • Entered pertinent information into computer system to document call.
  • Performed data preparation tasks by entering information into the computer system and running necessary reports.

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Jobs With Trending Skills

11. EMD

high Demand
Here's how EMD is used in 911 Operator jobs:
  • Trained in all areas of emergency medical dispatch: answering phones and coding using NA EMD Priority Dispatch system.
  • Trained and Certified for EPD, EMD and EFD protocols.
  • Trained in Emergency Medical Dispatching (EMD), Computer Aided Dispatching (CAD) and Cardiopulmonary Resuscitation (CPR).
  • Assisted EMD dispatcher with case entry questions for determination of significant facts pertaining to the caller's chief complaints.
  • Completed training course and certified in Emergency Medical Dispatch (EMD), CPR certified, and NCJIS certified.
  • Performed (EMD) emergency medical dispatch procedures until the police, fire fighters or paramedics arrived.

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12. Police Department

high Demand
Here's how Police Department is used in 911 Operator jobs:
  • Managed the routing of incoming ACD emergency calls to the New York City Police Department's 911 Operations.
  • Dispatched 5 Police Departments, 8 Fire Departments, 2 Rescue Units and Ambulance Service.
  • Dispatched for several police departments in Wood county.
  • Transferred to the Cheyenne, WY Police Department.
  • Dispatched the appropriate responders which included Fire, Medical, and Police Departments.
  • COmposed critical information to Police Department's CAD system while providing compassionate phone service and distpatching Officers.

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13. CPR

high Demand
Here's how CPR is used in 911 Operator jobs:
  • Qualified to give first aid and CPR instruction by phone.
  • Red Cross certified CPR Instructor.
  • Administered CPR instructions to numerous third party individuals.
  • Instructed, over the phone, on how to perform Cardiopulmonary Resuscitation (CPR), the Heimlich maneuver.
  • Utilized the national 9-1-1 system, data entry, gave CPR/First aid instructions over the phone.
  • Assisted fire emergency personnel with CPR/First Aid training for over 500 plant personnel.

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14. Multi Task

average Demand
Here's how Multi Task is used in 911 Operator jobs:
  • Required a strong ability to multi task and prioritize duties while working in a high stress environment.

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15. Dispatch Personnel

average Demand
Here's how Dispatch Personnel is used in 911 Operator jobs:
  • Developed a flash card based training system allowing non-dispatch personnel to act as dispatchers during heavy call volume.
  • Eliminated 66 hours of mandatory overtime per two-week pay period by better utilization of dispatch personnel.
  • Interfaced with customers to identify needs, field questions, and dispatch personnel as needed.
  • Trained and assisted in the professional development of dispatch personnel.
  • Participated in collaborative problem solving with Police, Fire and Dispatch personnel.
  • Prepared payroll sheets for police/dispatch personnel.

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16. Pre-Arrival Instructions

average Demand
Here's how Pre-Arrival Instructions is used in 911 Operator jobs:
  • Provided self-help pre-arrival instructions to callers with established priority dispatch protocols.
  • Asked vital questions and provided pre-arrival instructions for emergency medical calls.
  • Asked vital questions and provided pre-arrival instructions to responding personnel.
  • Communicated pre-arrival instructions to callers.
  • Provided pre-arrival instructions to caller.
  • Monitored calls to maintain scene control prior to arrival of responding units, and provided pre-arrival instructions when necessary.

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17. Relative Priorities

average Demand
Here's how Relative Priorities is used in 911 Operator jobs:
  • Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.

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18. Vehicle Registration

average Demand
Here's how Vehicle Registration is used in 911 Operator jobs:
  • Received and processed requests for information regarding vehicle registration, driving records and warrants.
  • Accessed computer files to obtain information on vehicle registration, drivers licenses, warrants, stolen property and other criminal records.
  • Received requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
  • Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data.
  • Conducted State and Federal personal background check along with vehicle registration and driver's license authorizations.
  • Performed vehicle registration and stolen vehicle checks.

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19. Pertinent Information

average Demand
Here's how Pertinent Information is used in 911 Operator jobs:
  • Evoked good listening skills to obtain pertinent information necessary.
  • Used de-escalation techniques with irate callers to obtain pertinent information for switchboard.
  • Gathered pertinent information and confidently communicated important instructions while using effective calming techniques and problem solving skills.
  • Accepted full responsibility for accurately collecting pertinent information from callers and disseminate that information to appropriate personnel.
  • Received and processed requests for information regarding vehicle registration, driving records and warrants and provided pertinent information.
  • Verified vehicle registration driving records, active warrants, criminal history and other pertinent information.

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20. Phone Calls

average Demand
Here's how Phone Calls is used in 911 Operator jobs:
  • Answered all incoming phone calls and prioritized calls for service.
  • Handled multiple phone calls and radio traffic simultaneously.
  • Received incoming calls in regards to emergent situations as well as administrative phone calls.
  • Answered 911 and administration phone calls and dispatched emergency response according to guidelines and specifications
  • Handled all incoming emergency and non-emergency phone calls.
  • Answered, evaluated and prioritized incoming telephone calls.

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21. Communication

average Demand
Here's how Communication is used in 911 Operator jobs:
  • Monitored the proper operation of all communication security and related electronic equipment, identified malfunctioning equipment and coordinated repairs with maintenance.
  • Reviewed and verified written communication for supervisors and principals to ensure accuracy of dispatches.
  • Maintained all dissemination log books located in the Communications Center.
  • Maintained up-to-date records at all times; Developed effective relationships with all call center departments through clear communication.
  • Maintained radio communication with officers in the field.
  • Handled all 911 calls in our jurisdiction.SKILLS:* Excellent verbal and written communication skills.

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22. Medical Calls

average Demand
Here's how Medical Calls is used in 911 Operator jobs:
  • Received emergency and non emergency calls in the dispatch center including emergency medical calls.
  • Provided emergency medical instructions for all medical calls.
  • Monitored and supervised responding crews to medical calls.
  • Answered emergency and non-emergency police, fire and medical calls.
  • Dispatched appropriate San Jose Fire personnel and equipment to various emergency medical calls and/or fire calls.
  • Certified to take medical calls and administer aid via phone.

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23. Necessary Information

average Demand
Here's how Necessary Information is used in 911 Operator jobs:
  • Answered 911 calls and took necessary information in order to dispatch the corresponding department.
  • Entered all necessary information into LEADS, including stolen items, warrants, and towed vehicles

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24. Radio Communications

average Demand
Here's how Radio Communications is used in 911 Operator jobs:
  • Monitored and documented event details of response via radio communications.
  • Directed Radio Communications, as required.
  • Received phone and radio communications and coordinated responses for Navy police, civilian security, EMT and fire department.
  • Recorded and logged all incoming calls, radio communications, bulletins, alerts and disseminated accordingly.
  • Monitored internal office telephones, two way radio communications, and alarm and access control systems.
  • Maintained radio communications with all field units and monitored their safety at all times.

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25. Stressful Situations

average Demand
Here's how Stressful Situations is used in 911 Operator jobs:
  • Monitored commercial alarms and notified police of an unwanted entry, maintained professionalism during stressful situations with customers.
  • Fielded emergency calls assisting callers to cope with extremely dangerous and stressful situations.
  • Communicated effectively with irate persons and handled highly emotional and stressful situations.
  • Dissipated highly emotional and extremely stressful situations.
  • Administered high volume calls, nationwide response coverage, and delegated stressful situations from callers.
  • Interacted with the community on the daily basis sometimes in extremely stressful situations.

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26. Radio Consoles

average Demand
Here's how Radio Consoles is used in 911 Operator jobs:
  • Required the ability to operate state of the art computer integrated telephone and radio consoles.

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27. Patient Care

average Demand
Here's how Patient Care is used in 911 Operator jobs:
  • Dispatched personnel promptly, in accordance with state and county regulations to maximize efficiency and quality patient care
  • Answered end calls and kept up with ems to make great patient care was covered.
  • Carried out specific patient care duties under the direction of a Registered Nurse.

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28. General Public

low Demand
Here's how General Public is used in 911 Operator jobs:
  • Assisted the general public with various types of calls ranging from lost callers, suicides and callers in life-threatening situations.
  • Answered phone calls from the general public relating to commissary, jail, and need for officer assistance.
  • Observed District regulations and employed appropriate protocol while serving the College District community and the general public.
  • Responded to all inquiries from the general public in a prompt and professional manner.
  • Interacted with general public, members of all organizational levels, and field personnel.
  • Provided information and assistance to the general public.

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29. High Volume

low Demand
Here's how High Volume is used in 911 Operator jobs:
  • Received high volume calls from residents requesting law enforcement assistance.
  • Handled 911 police, fire, and medical calls in a dynamic high volume environment to ultimately protect life and property.
  • Performed high volume of data record entry and retrieval into Computer Aided Dispatch, Microsoft Office 2010 and confidential department databases.
  • Fielded high volume of incoming calls, data entry, dispatch troopers to calls, worked closely with surrounding agencies
  • Maintained calm and reassuring presence while answering a high volume of calls in a stressful environment.
  • Managed a high volume of calls with professionalism & efficiency in a call center environment.

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30. Communications Equipment

low Demand
Here's how Communications Equipment is used in 911 Operator jobs:
  • Operated a variety of communications and telecommunications equipment including wide band radio, telephone and computers.
  • Performed lead work and full performance police dispatch work operating and monitoring communications equipment in response to police emergencies.
  • Operated a variety of communications equipment, including radio, telephone and computer.
  • Operated a variety of communications equipment, including radio consoles, telephones and computer systems.
  • Operated a variety of communications equipment.
  • Operated Computer Aided Dispatch communications equipment, and performed related duties as assigned.

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31. TDD

low Demand
Here's how TDD is used in 911 Operator jobs:
  • Received incoming calls/communications from telephone, teletype two-way radio, 9-1-1 communications, TDD and faxes for the City of Converse.
  • Operated communication equipment TDD for the hearing impaired.
  • Operated the Teletype, TTY /TDD for updates and for the hearing impaired.
  • Trained in the use of TDD for communicating with the hearing impaired community.
  • Operated computers, fax machines, copiers, printers, TDD systems etc.
  • Operated a Telecommunication Device for the Deaf (TDD).

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32. Appropriate Agencies

low Demand
Here's how Appropriate Agencies is used in 911 Operator jobs:
  • Dispatched calls to the appropriate agencies.
  • Answered 911 & in house calls, dispatched appropriate agencies to these calls
  • Routed information to appropriate agencies, in and out of the county.
  • Answered and dispatched to appropriate agencies.

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33. Medical Instructions

low Demand
Here's how Medical Instructions is used in 911 Operator jobs:
  • Provided emergency medical instructions to callers in advance of the arrival of trained medical personnel.

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34. RAN

low Demand
Here's how RAN is used in 911 Operator jobs:
  • Performed computer clearances and information searches for police officers.
  • Arranged & compiled information for statistical data research.
  • Completed court paperwork including criminal complaints and warrants.
  • Verified warrants and data interpretation.
  • Helped with legal documents going to court on arrested subjects, and prepared prosecutor reports for cases going to grand jury.
  • Determined what type of call it was, transferred to Fire Department or dispatch an officer to the scene.
  • Operated NCIC Teletype to obtain information on vehicle registration, boats, guns, checks, and warrants.
  • Answered administrative phone lines and transferred or spoke with the public that needed questions answered concerning their needs.
  • Reviewed and executed arrest and bench warrants to deliver accurate entry into the National Crime Information database.
  • Fulfilled citizen's requests to have injured animals picked up for transport to animal shelter.
  • Handled all incoming calls and transferred each client to the proper department or doctor.
  • Performed a full range of radio and telephone operational duties in a 24-hour facility.
  • Extended warranty and insurance contract reporting and follow up as far as coverage.
  • Transported evidence to the FDLE crime lab in Pensacola, Florida for processing.
  • Updated, verified, and transmitted state records for offenses and court proceedings.
  • Trained in mapping resources such as Maverick Mapping and Orange County Mobile Mapper.
  • Prepared stolen reports and warrant reports for the public and law enforcement.
  • Called a variety of insurance companies to verify patients' insurance coverage.
  • Maintained logs of all radio transmissions, TCIC and NCIC inquiries.
  • Composed and transmitted messages to senior management and other agencies.

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35. Fire Units

low Demand
Here's how Fire Units is used in 911 Operator jobs:
  • Prioritized incoming calls for service and 911, dispatched all police and fire units required utilizing CAD and all government systems.
  • Answered 911 and business telephone lines, dispatched police and fire units to routine and emergency calls for services.
  • Maintained contact and status with police and fire units on assignments.
  • Maintained contact and updated locations and current status of all on-duty officers and fire units.
  • Dispatched police and fire units by utilizing a computer and two-way radio.
  • Used maps and computers to assist responding fire units locating fire plugs that would be needed.

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36. Radio Traffic

low Demand
Here's how Radio Traffic is used in 911 Operator jobs:
  • Utilized a multi-line radio and phone taking several calls and radio traffic at once.
  • Handled emergency radio traffic by sending appropriate back-up units or emergency equipment.
  • Monitored telephones and radio traffic.
  • Dispatched and monitored police radio traffic.
  • Entered missing and/or stolen license plate information, monitoring and responding to radio traffic.
  • Monitored and engaged in radio traffic to update responding units.

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37. Retrieve Information

low Demand
Here's how Retrieve Information is used in 911 Operator jobs:
  • Used data entry procedures to update, verify and retrieve information.
  • Performed various computer operations to retrieve information from various computers used in criminal justice environment (i.e.

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38. Officer Safety

low Demand
Here's how Officer Safety is used in 911 Operator jobs:
  • Prioritized calls for service and dispatched correct unit(s) on the call while maintaining officer safety.
  • Prioritized calls and dispatched calls to the correct unit(s), and maintained officer safety.
  • Prioritized incoming calls for service and dispatched unit(s) and maintained constant officer safety.

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39. Criminal Histories

low Demand
Here's how Criminal Histories is used in 911 Operator jobs:
  • Conducted queries for warrants, driving status, registration information, criminal histories and accurately relayed information to necessary personnel.
  • Collected all required information for officers and pulled criminal histories and ran warrant checks on subjects at the officers request.
  • Certified and Operated PA NCIC/CLEAN System reviewing background checks and criminal histories for Local PD Investigations.
  • Provided criminal histories, driver's license and other pertinent information pertaining to each call.
  • Prioritized the emergencies, inquired for wanted persons, driver and vehicle licenses, registrations as well as background criminal histories.
  • Entered information into NCIC, Ran Criminal Histories for Entries into NCIC, Assisted With Scheduling and other clerical duties

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40. E911

low Demand
Here's how E911 is used in 911 Operator jobs:
  • Updated and edited Automatic Location Identification (ALI) records and was Point of Contact for E911 Operations for Outages.
  • Supported E911 circuit and route PSAP testing and certification with IP- based customers providing E911 service to subscriber base.

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41. Appropriate Units

low Demand
Here's how Appropriate Units is used in 911 Operator jobs:
  • Dispatched appropriate units or equipment to handle reported situations.
  • Dispatched appropriate units via radio according to policy.
  • Managed high volume police radio traffic and dispatched appropriate units to calls for service.
  • Dispatched those calls to the appropriate units, including pertinent information.
  • Received 911 calls and dispatched the appropriate units needed.

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42. Appropriate Personnel

low Demand
Here's how Appropriate Personnel is used in 911 Operator jobs:
  • Reported breaches of security to appropriate personnel, all information in the 24/7 center is confidential.
  • Contacted appropriate personnel to advise and notify of monitored situations.
  • Dispatched appropriate personnel and resources.
  • Identified appropriate personnel and equipment needed in emergency situations.
  • Answered 911 calls and provided services to the public for police, fire and medical and dispatched appropriate personnel and equipment.
  • Prioritized calls for service and determines appropriate personnel to respond.

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43. Appropriate Information

low Demand
Here's how Appropriate Information is used in 911 Operator jobs:
  • Provided accurate and appropriate information in response to customer inquiries.

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44. Appropriate Response

low Demand
Here's how Appropriate Response is used in 911 Operator jobs:
  • Assimilated critical information and determined service required, prioritized requests, and dispatched the appropriate response team.
  • Received emergency requests for service by radio and telephone and determined appropriate responses.
  • Determined and dispatched appropriate response.
  • Determined appropriate response and course of action in accordance with policies and procedures.
  • Determined and assigned priority to a call, dispatched the appropriate response services.
  • Logged work orders and determined appropriate response.

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45. Sensitive Information

low Demand
Here's how Sensitive Information is used in 911 Operator jobs:
  • Verified and maintained records and sensitive information.
  • Monitored prisoner activity via security surveillance.Maintained sensitive information/files.

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46. Crisis Intervention

low Demand
Here's how Crisis Intervention is used in 911 Operator jobs:
  • Performed emergency medical dispatch and crisis intervention services.

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20 Most Common Skill For A 911 Operator

Non-Emergency Calls11%
EMS7.4%
Law Enforcement6.7%
Public Safety6.1%
Ncic6%
CAD5.3%
Dispatch System5.3%
Fire Departments3.6%

Typical Skill-Sets Required For A 911 Operator

RankSkillPercentage of ResumesPercentage
1
1
Non-Emergency Calls
Non-Emergency Calls
11%
11%
2
2
EMS
EMS
7.4%
7.4%
3
3
Law Enforcement
Law Enforcement
6.7%
6.7%
4
4
Public Safety
Public Safety
6.1%
6.1%
5
5
Ncic
Ncic
6%
6%
6
6
CAD
CAD
5.3%
5.3%
7
7
Dispatch System
Dispatch System
5.3%
5.3%
8
8
Fire Departments
Fire Departments
3.6%
3.6%
9
9
Police Reports
Police Reports
3%
3%
10
10
Computer System
Computer System
2.6%
2.6%
11
11
EMD
EMD
2.5%
2.5%
12
12
Police Department
Police Department
2.3%
2.3%
13
13
CPR
CPR
2.2%
2.2%
14
14
Multi Task
Multi Task
1.9%
1.9%
15
15
Dispatch Personnel
Dispatch Personnel
1.9%
1.9%
16
16
Pre-Arrival Instructions
Pre-Arrival Instructions
1.8%
1.8%
17
17
Relative Priorities
Relative Priorities
1.7%
1.7%
18
18
Vehicle Registration
Vehicle Registration
1.7%
1.7%
19
19
Pertinent Information
Pertinent Information
1.7%
1.7%
20
20
Phone Calls
Phone Calls
1.7%
1.7%
21
21
Communication
Communication
1.6%
1.6%
22
22
Medical Calls
Medical Calls
1.6%
1.6%
23
23
Necessary Information
Necessary Information
1.5%
1.5%
24
24
Radio Communications
Radio Communications
1.4%
1.4%
25
25
Stressful Situations
Stressful Situations
1.3%
1.3%
26
26
Radio Consoles
Radio Consoles
1.3%
1.3%
27
27
Patient Care
Patient Care
1.2%
1.2%
28
28
General Public
General Public
1.1%
1.1%
29
29
High Volume
High Volume
1.1%
1.1%
30
30
Communications Equipment
Communications Equipment
1.1%
1.1%
31
31
TDD
TDD
1%
1%
32
32
Appropriate Agencies
Appropriate Agencies
0.8%
0.8%
33
33
Medical Instructions
Medical Instructions
0.8%
0.8%
34
34
RAN
RAN
0.8%
0.8%
35
35
Fire Units
Fire Units
0.7%
0.7%
36
36
Radio Traffic
Radio Traffic
0.7%
0.7%
37
37
Retrieve Information
Retrieve Information
0.6%
0.6%
38
38
Officer Safety
Officer Safety
0.6%
0.6%
39
39
Criminal Histories
Criminal Histories
0.6%
0.6%
40
40
E911
E911
0.6%
0.6%
41
41
Appropriate Units
Appropriate Units
0.6%
0.6%
42
42
Appropriate Personnel
Appropriate Personnel
0.6%
0.6%
43
43
Appropriate Information
Appropriate Information
0.5%
0.5%
44
44
Appropriate Response
Appropriate Response
0.5%
0.5%
45
45
Sensitive Information
Sensitive Information
0.5%
0.5%
46
46
Crisis Intervention
Crisis Intervention
0.5%
0.5%

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