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Best 911 telecommunicator certifications
The best certifications for a 911 telecommunicator are Emergency Medical Dispatcher Certification (EMD), Emergency Medical Dispatcher, and Telecommunications (TCM).
911 telecommunicator certifications demonstrate your competency as a 911 telecommunicator to employers. However, not all 911 telecommunicator certifications provide the same value.
Below is a list of the best 911 telecommunicator certifications. Obtaining a 911 telecommunicator certification will give you a leg up when you apply for jobs and increase your potential salary.
9 best certifications for 911 telecommunicators
| Rank | 911 telecommunicator certification | Organization |
|---|---|---|
| 1 | Emergency Medical Dispatcher Certification (EMD) | IAED |
| 2 | Emergency Medical Dispatcher | APCO |
| 3 | Telecommunications (TCM) | ETA |
| 4 | Emergency Medical Services | ABEM |
| 5 | Emergency Telecommunicator Certification (ETC) | IAED |
| 6 | Emergency Police Dispatcher Certification (EPD) | IAED |
| 7 | Emergency Fire Dispatcher Certification (EFD) | IAED |
| 8 | Communications Training Officer (CTO) | APCO |
| 9 | Certified Billing and Coding Specialist (CBCS) | NHA |
9 best 911 telecommunicator certifications
1. Emergency Medical Dispatcher Certification (EMD)
The Emergency Medical Dispatcher (EMD) has been recognized as an essential component of effective EMS systems. Proper and timely training as well as a sound medical protocol are what help EMDs deliver quality care to the calling public with emergency medical needs.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. Emergency Medical Dispatcher
This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatcher course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum.Topics covered provide the student with the knowledge and foundation to answer calls for emergency medical service and properly prioritize the response. The course also provides the student with the knowledge needed to convey proper pre-arrival instructions to the caller when needed.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Telecommunications (TCM)
Telecommunications technicians are expected to obtain knowledge of wired and wireless communications basic concepts, which are then applicable to various types of voice, data and video systems. Telecommunications Electronics Technicians must be knowledgeable and have abilities in the following technical areas: cables and cabling, analog telephony, equipment, telecom safety and mathematics, transmission service providers and protocols, distribution methods, computer, digital telephony, interfacing, internet, network infrastructures and topologies, office wiring, wireless telephony, test equipment, optical wiring, and troubleshooting.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
4. Emergency Medical Services
Emergency Medical Services (EMS) involves prehospital emergency patient care, including initial patient stabilization, treatment, and transport to hospitals in specially equipped ambulances or helicopters.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
5. Emergency Telecommunicator Certification (ETC)
The ETC program is designed and produced by the National Academies of Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
6. Emergency Police Dispatcher Certification (EPD)
The newly developed PPDS™ brings the science of structured call processing to the world of law enforcement. Completion of this course provides students with confidence to begin using the protocol on-line in the busiest of communication centers.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
7. Emergency Fire Dispatcher Certification (EFD)
The Emergency Fire Dispatcher (EFD) through the use of the FPDS™ brings the science of structured call processing to the fire-rescue field.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
8. Communications Training Officer (CTO)
Practical exercises used throughout the course support the knowledge gained in lecture and demonstration. The course is available live or from the APCO Institute Online. If taught by your own APCO Institute-certified instructor, it becomes an economical way to certify your trainers. The instructor version includes a CD with PowerPoint files to enhance the learning experience and a pool of scenarios to use in class, as well as all the samples that students receive.Topics include:CTO Roles and ResponsibilitiesApproaches to Training Liability The Adult Learner Communicating with Your Trainee CTO Program Overview Performance Evaluation Daily Documentation Objective vs. Subjective Comments
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
9. Certified Billing and Coding Specialist (CBCS)
A Certified Billing and Coding Specialist (CBCS) primarily focuses on converting a medical procedure, diagnosis, or symptom into specific codes to submit a claim for reimbursement.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a 911 telecommunicator?
The best 911 telecommunicator certification is Emergency Medical Dispatcher Certification (EMD). The Emergency Medical Dispatcher Certification (EMD) is awarded by the International Academies of Emergency Dispatch. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this 911 telecommunicator certification:
- To become a certified Emergency Medical Dispatcher Certification (EMD), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for 911 telecommunicators?
The most in-demand 911 telecommunicator certification is Emergency Medical Dispatcher based on all active job postings. Having this 911 telecommunicator certification will give you access to more 911 telecommunicator jobs with higher salaries.
What certifications can impact a 911 telecommunicator career and salary?
The Emergency Medical Dispatcher Certification certification will help you to secure a emergency medical technician position, which will increase your pay and career trajectory. A emergency medical technician's average salary is $40,092 whereas 911 telecommunicators make an average salary of $39,425.
The most common combination of 911 telecommunicator certifications include: Emergency Medical Dispatcher Certification (EMD), Emergency Medical Dispatcher, and Telecommunications (TCM).
Online courses for 911 telecommunicators to earn certifications
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