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911 telecommunicator skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical 911 telecommunicator skills. We ranked the top skills for 911 telecommunicators based on the percentage of resumes they appeared on. For example, 12.3% of 911 telecommunicator resumes contained ems as a skill. Continue reading to find out what skills a 911 telecommunicator needs to be successful in the workplace.

15 911 telecommunicator skills for your resume and career

1. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how 911 telecommunicators use ems:
  • Receive and evaluate calls from the public requesting police, fire, and Emergency Medical Service (EMS).
  • Dispatched and kept record of all radio traffic for EMS, Fire, and Police resources in the field.

2. Computer Aided Dispatch

Here's how 911 telecommunicators use computer aided dispatch:
  • Aided in the training of new hires, as well as marinating special needs info for computer aided dispatch system.
  • Utilize Computer Aided Dispatch (CAD) and mapping systems (E911) to assist callers during emergencies.

3. CAD

Here's how 911 telecommunicators use cad:
  • Enter information into CAD while passing information to appropriate public safety department.
  • Work as a team with another individual during shift to enter and remove emergent and non-emergent calls from CAD system.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how 911 telecommunicators use cpr:
  • Assist with first aid and CPR pre-arrival instructions when needed.
  • Provide callers in a calm manner first aid via telephone instructions to include cpr and birthing situations.

5. EMD

Here's how 911 telecommunicators use emd:
  • Obtain, verify and record all necessary information from the caller and EMD if needed.
  • Maintained certification pursuant to CJIS/NCIC and EMD regulations.

6. NCIC

Here's how 911 telecommunicators use ncic:
  • Entered information into NCIC, Ran Criminal Histories for Entries into NCIC, Assisted With Scheduling and other clerical duties
  • Operated National Crime Information Center (NCIC) & Crime Information Network terminals to make inquiries and enter data

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7. Public Safety Agencies

Here's how 911 telecommunicators use public safety agencies:
  • Receive, relay, and transmit routine and 911 emergency calls to police, fire and other public safety agencies.
  • Monitored a multi-channel radio system, handling requests for Officers as well as other public safety agencies.

8. Medical Dispatch

Here's how 911 telecommunicators use medical dispatch:
  • Answer 911 calls and interrogate callers to obtain proper information along with utilizing emergency medical dispatch procedures.
  • Performed Emergency Medical Dispatch functions, relaying information to callers to provide immediate medical assistance to victims.

9. Non-Emergency Telephone Calls

Here's how 911 telecommunicators use non-emergency telephone calls:
  • Answer emergent and non-emergency telephone calls along with dispatching emergency vehicles to concerning address.
  • Answer emergency and non-emergency telephone calls.

10. Emergency Situations

Here's how 911 telecommunicators use emergency situations:
  • Performed multitasking functions such as utilizing several types of computer software while talking to callers in emergency situations.
  • Receive and process all emergency calls by telephone including fire related incidents and medical emergency situations.

11. Computer System

Here's how 911 telecommunicators use computer system:
  • Performed computer clearances and information searches for police officers, district attorneys and detectives utilizing various computer systems.
  • Used in-house computer systems and interfacing with record-holding databases.

12. Medical Services

Here's how 911 telecommunicators use medical services:
  • Answered telephones and dispatch law enforcement or emergency medical services to each address as necessary.
  • Coordinated fire department personnel, emergency medical services and law enforcement agencies.

13. Law Enforcement Agencies

Here's how 911 telecommunicators use law enforcement agencies:
  • Provided emergency and non-emergency dispatching support to callers and law enforcement agencies for several hundred different events.
  • Maintain several databases including Law Enforcement Agencies Data System.

14. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how 911 telecommunicators use dispatch system:
  • Sorted, filed and maintained time sensitive information via computer-aided dispatch system equipment.
  • Used a computer-aided dispatch system to receive emergency calls from public requesting assistance.

15. Radio Traffic

Here's how 911 telecommunicators use radio traffic:
  • Run all radio traffic, dispatch who is needed.
  • Answered radio traffic, and dispatched responders.
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List of 911 telecommunicator skills to add to your resume

911 telecommunicator skills

The most important skills for a 911 telecommunicator resume and required skills for a 911 telecommunicator to have include:

  • EMS
  • Computer Aided Dispatch
  • CAD
  • CPR
  • EMD
  • NCIC
  • Public Safety Agencies
  • Medical Dispatch
  • Non-Emergency Telephone Calls
  • Emergency Situations
  • Computer System
  • Medical Services
  • Law Enforcement Agencies
  • Dispatch System
  • Radio Traffic
  • Radio Consoles
  • Dispatch Police
  • TDD
  • Apco
  • Non-Emergency Phone Calls
  • Computer Screens
  • Medical Calls
  • Communications Equipment
  • Computer Terminals
  • Dispatch Emergency Services
  • Radio Systems
  • Resuscitation
  • Multi-Line Phone System
  • Non-Emergency Services
  • Technical Systems
  • Radio Communications
  • Computer Equipment
  • Protective Orders
  • Criminal Histories
  • DCI
  • Medical Assistance
  • Non-Emergency Police
  • Administrative Calls
  • Data Systems
  • Relative Priorities
  • Ambulances
  • Crisis Intervention
  • Fire Service
  • Vehicle Registration
  • Question Callers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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