A+ Federal Credit Union jobs - 133 jobs

Job Type: Full-Time Exemption Type: Exempt Wage Amount: $59,423 annual minimum Great opportunity to be an Assistant Branch Manager at A+ FCU! A+FCU is growing and we are looking for the right candidate to assist with the operation of our San Marcos Branch. Your primary role is to be responsible for the operational and administrative functions of the branch, including day to day supervision of staff and member resolution. In addition you will monitor and ensure compliance with regulatory standards and maintain a strong working knowledge of all services and operations of the credit union. Essential Functions Employee Management Assist the Branch Manager in the supervision of the branch employees by overseeing the daily operations of the branch, completing observations, coaching employees and providing input on hiring, terminations and evaluations. Implement/monitor branch schedule for maximum productivity, service and overtime control. Assist Branch Manager in meeting/exceeding established branch goals. Direct workflow assignments for Member Services Officers I, II, or III. Update timekeeping and payroll. Branch Support Perform Safe Deposit Box functions as needed (if applicable). Assist members with account/product inquiries as needed. Conduct branch sales or training meetings as needed. Consistently meet/exceed individual goals established for the achievement of increasing retail services per household. Resolve problems, assist with complex transactions presented by members or staff. Provide Notary Public services and Medallion Signature Guarantees as needed. Maintain ongoing working knowledge of policies/procedures. Vault responsibilities as needed. Oversee balancing, processing and transmission of cash letter (Branch Capture). Provide ATM Operations assistance in balancing and troubleshooting (if applicable). Administer supervisory overrides/check approvals. Oversee branch opening/closing duties. Miscellaneous Duties Ensure branch regulatory compliance. Evaluate/report any maintenance or equipment needs. Participate in Community Education and Business Development events. Assist at other locations as needed. Travel to training/meetings/other branches as required. For more information visit our Careers Page at: ***************************** Job Requirements Education and Experience High school diploma or G.E.D equivalent required Bachelor s Degree in business related field preferred Four years of financial institution experience required Two years of supervisory experience required Knowledge in teller/vault, new accounts, Safe Deposit Box and product knowledge Knowledge of Financial Institution Policies/Procedures and Products/Services (Credit Union preferred) Microsoft Office product knowledge Must obtain Notary Public & Signature Guarantee certification within first six months Physical Functions Must have the ability/stamina to work at least 40 hours a week Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Must be able to communicate heavily through telephone, e-mail and in-person

Recruitment Specialist | Location: Balcones HQ: 11149 Research Blvd, Austin, TX 78759 | Schedule: MondayFriday, 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM | FLSA Status: Exempt Austin Telco Federal Credit Union is looking for a proactive, detail-driven Recruitment Specialist who loves building relationships, improving processes, and delivering an exceptional candidate experience. If you thrive in a fast-paced environment and enjoy partnering with hiring managers to find great talent, this role is a strong fit. What You'll Do Full-Cycle Recruiting Manage full-cycle recruitment for a variety of roles across the credit union Optimize recruitment workflows and processes Collaborate with hiring managers to define job requirements and hiring criteria Create, post, and manage job advertisements across multiple platforms Screen applications and identify qualified candidates Schedule interviews and prepare materials for hiring managers Participate in interviews and support structured evaluation processes Sourcing & Talent Strategy Develop and implement sourcing strategies to attract qualified candidates Represent Austin Telco at job fairs and recruiting events Build relationships with community partners and talent pipelines Recommend salary ranges, incentives, and start dates based on internal guidelines Manager Coaching & Training Provide ongoing guidance to hiring managers on recruiting best practices Coach managers on structured interviewing, documentation, and compliance Conduct training sessions on the Austin Telco way of recruiting and interviewing Reinforce consistent, fair, and values-aligned hiring practices across departments Operational Excellence Maintain accurate recruiting documentation and ensure compliance with policies and employment laws Track recruiting metrics, identify trends, and recommend process improvements Own onboarding activities and ensure a smooth candidate experience Provide training and guidance to hiring managers on recruiting best practices Requirements: What You Bring A strong recruiting foundation: 3+ years full-cycle experience and at least 1 year sourcing Experience in financial-services hiring or recruiting for banks/credit unions Excellent communication skills and the ability to build trust with candidates and managers Confidence creating sourcing strategies and juggling multiple roles with strong time management Working knowledge of employment laws and recruiting compliance Comfort using ATS tools, Microsoft Office, and maintaining accurate documentation A detail-oriented, confidential, and collaborative approach to supporting the hiring process Preferred Qualifications A bachelors degree in a related field (Business, HR, Psychology, Communications, or similar) SHRM Talent Acquisition Specialty Credential Comfort using project management tools like Asana Strong networking and relationship-building abilities Experience with recruitment marketing and social media outreach Confidence reviewing and interpreting recruiting data and metrics Why You'll Love Working Here Were more than a credit union were a community. At Austin Telco, youll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones Retirement Plans: 401(k) with company match and a pension plan Community Engagement: Volunteer opportunities and credit union-sponsored events A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation Additional Requirements Good credit standing (verified prior to interview) Successful background check and drug screening upon accepted offer Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation details: 60000-73000 Yearly Salary PIc9b3d155ee31-31181-39438372

Provides administrative support to include answering multi-line phone system, maintaining department records and credit union corporate records for various audits, investor application packages, and annual investor re-certifications and assists with vendor due diligence activities. Composes correspondence to internal and external recipients, oversees incoming mail distribution, and supports outgoing courier needs. Prepares various production reports and graphs for board presentations, department meetings, and standard departmental month end reports. Arranges appointments, schedules meetings, and maintains departmental calendars. Assists in updating procedural manuals and business continuity planning materials. Manages all incoming invoices, verifies their accuracy and budget limitations, and ensures prompt and timely payment. Orders supplies, subscriptions and maintains office equipment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT ECM System Engineer to join our amazing IT Content Services team! The IT ECM System Engineer will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. Under direction from the Manager-Enterprise Document Systems, the IT ECM System Engineer will support the user facing and backend solutions of the credit union and maintain server, database and integration components involved in document capture, storage and workflow. Essential Functions and Responsibilities: Install, maintain, troubleshoot systems and software supporting the enterprise content management solutions Work with business analysts, web team and stakeholders to review process flow documents for appropriate use of document capture, storage and workflow technologies Design and implement workflows in enterprise content management solutions Participate in the integration of content management solutions with third party products via API Ability to communicate effectively, both verbally and in writing; and to establish/maintain effective working relationships with co-workers, Randolph Brooks Federal Credit Union employees and the general public Support for ECM System Administrator, ECM Support Specialist, customer and vendor All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: Associate's Degree Minimum of three years of job-related work experience Installation, maintenance and troubleshooting of server operating systems, web application services and line of business applications in a production environment Support Databases updates, reverse lookups and autofill sets Help develop websites, API calls, pre-processer and integration from third parties Skills and/or Certifications/Licensing: Advanced hands-on experience with administering current Microsoft Windows Server operating systems Advanced hands-on experience with administering current versions of Microsoft IIS Some experience with Java, C#, and ASP.NET development desired Ability to communicate complex technical topics with non-technical stakeholders Hyland OnBase System Administrator Advance Certification - Desired Hyland OnBase Workflow Certification - Desired DocuSign System Administrator - Desired Working knowledge of Kofax, Ephesoft and/or equivalent capture solutions Working knowledge of All My Paper, general process flow and file format All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

About the Job As a Personal Financial Representative, you will engage with our Members and prospective Members to identify needs and educate them on products and services that will improve their financial wellbeing and quality of life. Eager to build strong, long-term meaningful relationships, our Personal Financial Representatives have a passion for exceptional Member service. Personal Financial Representatives strive to provide a caring and exceptional Member experience by effectively communicating with Members to understand Member needs, identifying product and service needs, identifying solutions, and resolving Member requests and issues. About UFCU Our credit union was chartered in 1936 and has grown to serve over 384,816 members. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to serving our Members, empowering their financial success, and building financially healthy communities. Our aspiration is to be loved by millions of members and built to thrive for generations. Our employees are not only part of our team but also Members themselves. They are innovative, agile, and Member-obsessed leaders who strive to be the best and always do the right thing. We offer a competitive compensation and benefits package to support our employees and their loved ones, reflecting the fact that our people are at the center of everything we do. UFCU fosters a collaborative, diverse, and inclusive environment that fosters innovation, performance excellence, and career growth. If you're looking for a challenging, purpose-driven career that makes a difference in our communities, UFCU is the place for U. Join us and work with purpose. Essential Functions of the Job Member Relationships Open savings, checking and deposit accounts as well as Certificate of Deposits Educate members on Credit Reviews and Needs Assessments Accept and input consumer and business loans Communicate UFCU's Mission, Vision, and Values Account Services Refer fraud claims to experts Provide online and mobile support Increase Automated Teller Machine limits Release check holds Provide notary services Conduct Signature Guarantees Complete wire transfers Validate vehicle values Manage account restrictions and pop-up concerns, and add travel notes on member accounts Partner with Collections for members who are past due Problem solve and facilitate connecting members with internal business partners Conduct Transactions Process service requests and financial transactions Process stop payments via check, ACH and/or Cashier's Checks Process ATM and Point-of-Service transaction disputes Set-up and grant access to safe deposit box Print documents, including Debit/ATM cards, vehicle buyer's checks, temporary checks, Statements, and direct deposit letters Compliance Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation. Business Development Make external business partner referrals Host tables at and attend community events Knowledge, Skills and Abilities Ability to effectively build relationships, establish rapport, and diplomatically communicate information Effective active listening skills Excellent verbal, interpersonal, and written communication skills Ability to be adaptable and work in a fast-paced environment Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues Strong attention to detail Strong organizational and time management skills Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude High proficiency in Microsoft Office Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification Core Competencies Demonstrating Member Obsession Demonstrating Performance Excellence Demonstrating Innovation Required Qualifications High School Diploma or GED English/Spanish bilingual Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment Minimum of two (2) years of customer service experience Minimum of one (1) year working in a team environment Advanced knowledge of current local, state, and federal regulations Preferred Qualifications Bachelor's Degree Credit Union experience Series 6, 63, and/or Texas Life and Health Insurance licenses Registered NMLS Investment license Consumer lending experience General knowledge of applicable financial industry regulations Military experience Hours Monday through Friday from 9am to 6pm, and on Saturday from 9am to 2pm. About This Career Opportunity We're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team! INDUFCU

Job Description and Requirements The Senior Credit Risk Modeling Analyst will develop, validate, and enhance credit risk models to support decision-making, profitability, and compliance. The Analyst will analyze complex datasets, assess portfolio performance, and forecast credit risks to optimize lending and institution strategies. Essential Functions and Responsibilities: Utilize risk modeling techniques to identify, quantify, and forecast potential credit risk and opportunities for the institution. Develop and maintain expertise in the fields of risk quantification and modeling to support both internal and external stakeholders. Collaborate with stakeholders to understand product characteristics used for modeling while assisting in communication and education of current and expected risk exposures. Make recommendations to management on current and future strategies and profitability projections. Perform other quantitative analysis for institution stakeholders as needed. Leverage expertise to foster and expand collective knowledge within the team. Gather and analyze pertinent data to create or strengthen models that forecast risk exposure and help make informed business decisions. Continuously monitor the economic and business environments to update models as new data becomes available. Define, document, and summarize methodologies, assumptions, and results of risk models and prepare reports for management. Act as a liaison between lending and IT to assist in the aggregation and organization of institutional data for the use in models and reporting. All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: Master's degree in finance, statistics or other quantitative field Minimum 3 years of job-related experience or 6+ years of job-related experience in lieu of Master's degree Strong analytical, mathematics, organizational, and planning skills Ability to articulate complex theories, concepts, methodologies, and findings in a non-technical manner to a non-technical audience Innovative self-starter with ability to meet deadlines, work independently, and think outside the box Excellent interpersonal skills, with a desire to pursue best practices in a challenging team environment Proficient to advanced knowledge of statistical modeling and other quantitative techniques including, but not limited to, linear & non-linear regression, optimization, simulation, time-series analysis, probability theory, survival analysis, and value-at-risk Knowledgeable of modeling systems and/or computer programming languages used for modeling (e.g. python & R) Ability to complete multiple projects and meet deadlines Capable of working on assignments with minimal assistance All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

About the Job As a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues. About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions of the Job Member Experience Greet members Maintain branch appearance Explain basic products and services Identify product needs Answer member questions Resolve member issues Account Maintenance Conduct system navigation on various computer systems Process address, phone number, and email changes Process check re-orders Establish direct deposit Assist with online and mobile banking Compliance Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation. Conduct Transactions Process transactions, mail deposits, night drop, and cash advances Grant access to safe deposit box Scan transit and on-us checks Validate accuracy and process member checks Place and communicate check holds Print documents, including statements, temporary checks, and direct deposit forms Knowledge, Skills and Abilities Ability to effectively build relationships, establish rapport, and diplomatically communicate information Effective active listening skills Strong verbal, interpersonal, and written communication skills Ability to be adaptable and work in a fast-paced environment Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues Strong attention to detail Strong organizational and time management skills Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude Proficient in Microsoft Office Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification Core Competencies Demonstrating Member Obsession Demonstrating Performance Excellence Demonstrating Innovation Required Qualifications High School Diploma or GED Minimum of six (6) months of Teller or cash handling experience Minimum of six (6) months of customer service experience Bachelor's Degree in Business or Finance-related field may substitute for experience requirements Minimum of six (6) months working in a team environment Preferred Qualifications English/Spanish bilingual Bachelor's Degree Credit Union experience General knowledge of applicable financial industry regulations Military experience Hours Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm. About This Career Opportunity We're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team!

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Platform Services Manager to join our amazing IT Platform Services team! The IT Platform Services Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The IT Platform Services Manager is a technical leader responsible for managing teams of Systems Administrators and Engineers in the effective administration of technology systems to facilitate operational and strategic outcomes. Areas of oversight include server and database administration, vulnerability management, and implementation of automation solutions. Essential Functions and Responsibilities: Provide training, coaching, mentoring and communication regarding employee performance Ensure adherence to policies, procedures and guidelines by all designated team members Ensure all technologies are kept current and in compliance with internal and regulatory recommendations Maintain current technical and process knowledge to effectively guide solution design and troubleshooting Conduct capacity planning and performance analysis of applicable systems and infrastructure Prepare and maintain disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes Ensure teams provide efficient support for all IT disciplines as defined by internal support SLAs Participate in Platform Services projects as SME or advisory role to support mature technical solution design and facilitate business outcomes Mentor and train team members for effective succession planning Respond to after-hours emergency calls or planned after-hours events as designated All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: Bachelor's degree in Information Systems, Computer Science, or closely related field; OR successful completion of a relevant program from an accredited technical school; OR an equivalent of four years of work-related experience in lieu of degree Minimum of five years of job-related experience Minimum of five years technical systems administration/engineering experience Experience with Oracle Experience with SQL Experience with Linux Experience with general database technologies and principles Experience with Linux technologies and principles Experience with storage area network technologies Experience with DNS, DHCP concepts Working knowledge of IT Security vulnerability management best practices Understanding of networking concepts All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The Manager, Mortgage Loan Processing embodies member advocacy and results orientation, coordinates and directs all mortgage loan processing activities, and monitors the performance of the mortgage loan processing team. This role helps recruit and hire new operations team members and provides ongoing training, support, and problem solving while upholding the Credit Union's mission, vision, and values. The Manager, Mortgage Loan Processing reports to the Senior Manager, Mortgage Loan Operations. About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions Coaching and Mentoring Provide ongoing coaching and leadership development to team members Continually seek opportunities for ongoing professional growth and learning for themselves as well as their team. Utilize leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team. Contribute to the evolution of UFCU's culture and strategic vision as well as the achievement of organizational and team goals. Mortgage Loan Processing Management Manage and provide oversight of mortgage processing loan production, lending compliance, quality assurance, and adherence to policies and procedures. Facilitate daily problem solving, including teaching team members where to find the answers and assisting with income calculations on all income types as needed. Stay current on guidelines, industry standards, laws, regulations, and compliance for all loan products, including Conventional, FHA, VA, USDA, and Non-QM lending. Expertly demonstrate knowledge of aspects within the processing functions and effectively provide direction in mortgage processing activities in support of lending operations and core UFCU values. Maintain and build positive relationships with key vendors and other internal and external partners including the lending management team. Pipeline Management Manage the pipeline daily to ensure loans are progressing in a timely manner to keep the daily report as accurate as possible. This includes monitoring milestone turn times throughout the process. Manage the distribution and balance of the workload including reassignments amongst the teams to provide a consistent member experience. Work with Senior Manager, Mortgage Operations to establish team and individual goals. Staffing and Training Assist Senior Manager, Mortgage Operations to recruit and hire new team members. Provide ongoing training and support of mortgage processing team, including continuous process management and improvement, and work with Underwriting and Quality Control to discover trends and opportunities for training. Lead onboarding and training of new processors. Oversee scheduling and timecard management. Work with the team to manage the schedule to ensure adequate coverage to provide consistent member experience. Assist with coverage when team members are out of the office. Other Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory Training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations. Knowledge/Skills/Abilities Expert knowledge of current mortgage lending laws and regulations, understanding of documentation relating to residential real estate lending, and familiarity with credit union philosophies and practices. Fully knowledgeable of all aspects of the federal and state regulations dealing with Mortgage and Home Equity lending. Expert knowledge of mortgage lending file organization and the related documentation associated with mortgage files. Well-developed ability to manage multiple tasks/projects and deadlines simultaneously. Strong knowledge of the mortgage process, documentation, requirements; governmental and agency requirements; and terminology. Strong verbal and written communication skills. Superior customer service skills are essential. Ability to consistently and effectively make evaluative judgments. Core Competencies Delivering Member Obsession Seeks to understand customers Identifies customer service issues Drives member-focused practices Assures member satisfaction Delivering Performance Excellence Maintains focus Measures progress and outcome Ensures accountability Delivering Innovation Inspires curiosity Challenges current thinking Supports experimentation Advances ideas to the next stage Experience Minimum Requirements High School Diploma or equivalent Minimum of five (5) years mortgage lending experience Minimum of three (3) years of formal or informal management and leadership experience developing, influencing, or leading teams. Must be bondable. Preferred Requirements Bachelor's degree Experience in mortgage loan processing, underwriting, and/or shipping. Prior credit union experience. Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. This position is required to frequently work at UFCU Plaza in Austin, Texas. May occasionally require an adjusted work schedule, overtime, and evening/weekend hours. May occasionally move from one work location/branch to another. This position may involve periodic stressful conditions. Public contact position, requiring appropriate professional appearance. Frequent computer use at a workstation of up to two hours at a time. The noise level in the work environment is usually

Job Type: Full-Time- Remote Exemption Type: Non-Exempt Wage Amount: $25.39 hourly Minimum Primary Functions The primary purpose of this position will be to provide exceptional service to internal and external members and to assist with maintaining the daily operations of the Mortgage Servicing team. Under general supervision and in accordance with established policies and procedures, this role will be responsible for ensuring that all serviced mortgage loans comply with legal requirements, lending regulations, internal policies and procedures and adhere to all servicing requirements. Team Leadership and Development Support the daily operations of the Mortgage Servicing team, including scheduling, training, performance coaching, and providing recommendations for promotions or terminations to the supervisor. Serve as a Subject Matter Expert (SME) for all mortgage loan servicing functions, offering guidance and developmental support to team members. Conduct and document coaching sessions in collaboration with the mortgage servicing leadership to promote continuous performance improvement. Partner with mortgage servicing leadership to deliver training on servicing functions, quality control standards, product knowledge, lending guidelines, and regulatory compliance. Operational Support Respond to inbound member and third-party calls regarding mortgage loan servicing inquiries, resolving complex member issues and escalations promptly and professionally with adherence to policy. Perform overrides and approvals within established guidelines, ensuring compliance with internal policies and procedures. Process and distribute all incoming mail from branches and external sources, ensuring timely handling and routing. Execute servicing functions including tax and insurance maintenance, payoff requests, lien releases, payment processing, account updates, and issue resolution. Manage internal posting of member payments and escrow account transactions with accuracy and efficiency. Assist in organizing internal and external member inquiries regarding mortgage servicing with a goal of streamlining request channels and enhancing the tracking/monitoring of service volumes and performance metrics. Assist in the development and maintenance of servicing procedures for multiple GSEs/investors, including FHLB, FNMA, FHLMC, GNMA, and FHA/VA/USDA programs. Collaborate with the mortgage servicing leadership team and Mortgage Quality Control Analyst to establish and implement quality control standards, policies, and procedures that meet internal and investor requirements. Provide assistance to the Collections team in servicing delinquent mortgage loans, including loan modifications, foreclosures, repossessions, Real Estate Owned (REO) properties, and asset disposition. Partner with cross-functional teams to enhance the overall member experience. Project & Process Improvement Support Identify process improvement needs for Mortgage Servicing to streamline, automate, and enhance servicing workflows with a strong focus on improving member experience and operational efficiency. Participate in process improvement efforts focused on mortgage servicing with cross-functional teams throughout the organization. Collaborate with mortgage product owners and cross-organizational business units to execute strategies around GSE/investor programs, product and system enhancements, and digital mortgage servicing functionality. Miscellaneous Assist with servicing functions for A+FCU employee loans. Assist with system administration duties, including adding and removing employees from third party websites and systems. Assist with funding as needed. Schedule and conduct individual dialogs with direct manager monthly. Participate in outside credit union sponsored activities and community/education events to increase credit union awareness. Attend all meetings and complete training classes as required. Maintain member confidentiality. Perform other duties as required or assigned. Education and Experience High school diploma or GED equivalent required. Bachelor s degree preferred. Three years mortgage servicing experience required. Three years home equity servicing experience preferred. One year supervisory experience preferred. Knowledge, Skills & Abilities Strong knowledge of mortgage servicing, sub-servicing, escrow processing, taxes, and insurance. Strong knowledge of federal and state regulations including ECOA, Truth in Lending, FDCPA, SCRA, FCRA, RESPA, Fair Housing, HMDA, and Texas home equity laws. Working knowledge of secondary market, FHA/VA, FNMA, Freddie Mac, FHLB, and other GSE/investor products. Advanced knowledge of lending systems such as MeridianLink, Symitar/Quest, Q2, and DocuSign. Working knowledge of operational, internal and security controls applicable to mortgage servicing. Demonstrated team leadership and coaching abilities. Excellent written and verbal communication skills. Intermediate math/accounting skills, analytical and data entry skills. Strong organizational skills and attention to detail. Problem solving skills, including resolving escalations. Ability to work independently and as part of a team, with flexibility to adapt to change. Intermediate MS Office suite experience. Certifications/Registrations This position requires registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hiring into this position. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as an MLO may result in disciplinary action, up to and including termination of employment. Physical Functions Must have the ability/stamina to work at least 40 hours a week. Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data. Must be able to engage in problem-solving skills to help identify and solve potential issues in the field. Must be able to communicate heavily through telephone, e-mail and in-person communications. Types of Decisions Requiring Supervisory Approval Situations outside of approval limits. Situations outside of A+FCU policies and procedures.

Associate Fraud Mitigation Specialist This position's primary focus includes fraud trend analysis, research of high risk transactions, and assisting Members and UFCU staff with fraud-related issues. This employee may also work with law enforcement, other financial institutions, and third-party vendors to identify possible common points of compromise and take appropriate mitigation actions. About UFCU As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We're proud to focus on people - not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here. Essential Functions Assist Members and UFCU staff with resolving identity theft, fraudulent and/or suspected fraudulent account and card activity Assist local, state, and federal law enforcement agencies Investigate incoming fraud claims Assess newly opened accounts for risk Assess credit card cash advances and payments for risk Assist with tracking and documenting fraud savings, losses, and trends Review and act upon alerts generated from internal reports and third-party fraud mitigation tools Research high-risk transactions (wires, debit and credit card, etc) and proactively reach out to Members to validate activity Research suspicious deposit items and take action as appropriate Review suspicious loan/credit card applications and provide findings to Lending Team Respond to emails and service requests from UFCU employees and third-party vendors Analyze data-sets for patterns to optimize balance of member experience and fraud mitigation Create/update card transaction rule-sets that optimize balance of member experience and fraud mitigation Recommend updates to existing fraud policies or rules and/or new fraud policies or rules Educate staff on fraud-related functionality and topics Represent Asset Protection in cross-functional meetings Assist and back-up other team members with their duties and responsibilities as needed Work Hours: Monday, Tuesday, Thursday, Friday, and Saturday - 11 am - 8 pm Days Off: Wesday and Sunday Contraction Duration: 4 - 6 months Knowledge/Skills/Abilities Ability to identify detailed information, cross-reference data, and take action accordingly Effective written and verbal communication and presentation skills Strong working knowledge of Microsoft Office products Well-developed analytical skills Strong attention to detail and a high level of accuracy Ability to handle multiple demands, shifting priorities, and rapid changes and adapting responses and tactics to fit fluid circumstances Strong organizational skills with a keen ability to prioritize and multi-task while adhering to and meeting deadlines Ability to handle situations with diplomacy, professionalism, and the highest level of confidentiality Competencies Leadership Building Partnerships Communication Adaptability Emotional Intelligence Focus on Results Member Advocacy Experience Minimum Requirements Minimum 1 year of Credit Union or similar experience Must be meeting all expectations of current role Demonstrated experience with Episys and Engage Basic understanding of financial services industry and fraud High School Diploma or equivalent Preferred Requirements Prior experience with fraud identification, investigation, and mitigation in the financial services industry Certification in interviewing and interrogation (Reid Technique) CFE, CFCI, or other relevant certification Bachelor's Degree Bilingual (English, Spanish) Things You Need to Know Before You Apply Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel; reach with hands and arms; and talk or hear Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus The employee will make extensive use of the telephone/digital communications requiring the ability to effectively and accurately explain complex information Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may involve periodic stressful conditions. May occasionally require an adjusted work schedule, more than 40 hours a week, and does require evening/weekend hours Frequent computer use at a workstation up to two hours at a time The noise level in the work environment is usually moderate Additional Job Information Reports To Supervision Exercised Department Manager, Card Fraud Services None Asset Protection (ERM) #INDUFCU

Job Type: Full Time Exemption Type: Non-Exempt Wage Amount: $19.50 hourly minimum The primary purpose of the Financial Services Consultant I is to create an enjoyable, memorable, and impactful experience through the delivery of exceptional member service while building strong, long-term financial relationships and striving to positively impact members with each interaction. In accordance with established policies and procedures, the Financial Services Consultant I will engage in consultative conversations with members, identify their financial needs, and recommend valuable solutions to improve their financial well-being and quality of life. This entry level position is a great way to start your financial services career! Member Consultation Engage in meaningful consultative conversations, uncovering members needs and recommend products and services to improve their financial lives. Embody sincere empathy and display a deep passion for helping members achieve their financial goals. Assist members and prospective members with opening/closing deposit products and services. Recommend lending products/services and assist members with loan applications through video lending or refer to a branch lender. Identify and refer investment opportunities to A+ Wealth Management. Financial Transactions Process financial transactions and service requests. Operate, maintain, and balance a cash drawer. Assist members with disputes and fraudulent transactions. Perform updates to members accounts (including but not limited to ownership changes, adding/removing beneficiaries, changes of address, etc.). Assist members with Safe Deposit Box entry (where applicable). Branch Support Meet or exceed goals to support branch growth and the overall member experience. Perform or assist with vault teller responsibilities (balancing, buy/sells, and cash recycler management). Assist with the loading of ATMs (where applicable). Perform or assist with daily branch tasks (including but not limited to opening/closing duties, prepare outgoing currency shipment, etc.). Participate in branch meetings and trainings. Assist other branch locations as needed. Maintain knowledge of credit union products/services and policies/procedures. All other duties as assigned. Community and Business Development Volunteer to participate in business development and community events. Represent the A+FCU brand and mission within the communities we serve; observe the highest standards of professionalism at all times. Deepen relationships at community/business development events by recommending A+FCU products and services. Compliance Adhere to all A+FCU policies and procedures. Maintain adherence and compliance to all laws, rules, regulations, and internal controls. Complete required regulatory training as assigned. Education and Experience High school diploma or G.E.D. equivalent required. Six months work experience required (personal banker, sales, and/or teller experience preferred). Knowledge, Skills & Abilities Strong interpersonal skills, including the ability to demonstrate empathy, compassion, and understanding of others. Demonstrate and utilize professional communication skills, both written and verbal. Strong attention to detail and ability to follow-through on assigned tasks. Ability to work independently and as part of a team, with the flexibility to adapt to change. Strong time management and organizational skills. Basic knowledge of math/computer skills. Microsoft Office Suite product knowledge preferred. Must have the ability to travel between branch locations (as assigned). Floater branch at least 25% of the time. Non-Floater branch at least 5% of the time. Physical Requirements Must be able to stand for long periods of time. Part-time team members must have the ability/stamina to work at least 28 hours per week. Full-time team members must have the ability/stamina to work at least 40 hours per week. Will frequently reach, bend, stoop, carry, finely manipulate and key in data. Must be able to engage in problem-solving skills to help identify and resolve member issues. Must be able to communicate extensively through in-person, e-mail, written, and telephone communications. Decision-Making Capabilities Types of Decisions requiring supervisory approval: Exceptions outside of role limits, legal questions, and situations outside A+FCU policies and procedures.

Austin Telco Federal Credit Union is looking for a detail-oriented Loan Processor who thrives in a fast-paced, member-focused environment. If you enjoy helping people, working with consumer loans, and being part of a collaborative team, this is a great opportunity to grow your career in financial services. What You'll Do Member Service & Loan Support Process consumer loan applications in person and over the phone Run credit reports and prepare loan files for officer review Assist members with loan inquiries, payoffs, blue book values, and account services Process advances on existing lines of credit and VISA cards Support walk-in members with loan information and application needs Operational Support Obtain payoff amounts for refinances and calculate vehicle values Prepare release of title or lien documentation for management approval Provide backup coverage for the reception area as needed Perform general office tasks including scanning, faxing, emailing, and data entry Team & Culture Champion Austin Telco's mission, values, and member-first culture Contribute to a positive, respectful, and service-driven team environment What You Bring High school diploma At least 6 months of consumer lending experience in a bank or credit union Fluency in English and Spanish (professional reading, writing, and speaking required) Strong organizational skills and attention to detail Ability to work independently and manage time effectively Excellent verbal and written communication skills Proficiency with Microsoft Word and Excel Comfort assisting members both in person and over the phone Why You'll Love Working Here We're more than a credit union - we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals Community Engagement: Volunteer opportunities and credit union-sponsored events A supportive, mission-driven culture that puts people first Additional Requirements Good credit standing (verified prior to hire) Successful background check and drug screening upon offer Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Description $43,000 - $47,500

Job Type: Full-Time- Hybrid Exemption Type: Non- Exempt Wage Amount: $66,851 yearly Minimum The Mortgage Loan Originator III (MLO III) plays a pivotal role in advancing the credit union s residential lending strategy. This position focuses on delivering member-centric mortgage solutions aligned with strategic initiatives. The MLO III is responsible for originating high-quality mortgage loans, fostering trusted member relationships, and ensuring a seamless lending experience from application to closing. The ideal candidate possesses deep expertise in mortgage products and compliance, a strong commitment to service, and a collaborative spirit. In addition to individual production, the MLO III supports strategic efforts to grow mortgage penetration, enhance member value, and mentor lending staff. Primary Responsibilities 1. Loan Origination Originate first mortgage loans (target mix: 80% first mortgages, 20% home equity loans/lines). Collect, review, and analyze loan application data (credit reports, income, assets). Recommend customized mortgage solutions based on current rates and programs. Present loan terms in alignment with credit union policies. Submit complete and accurate loan applications and documentation. Collaborate with processing team to ensure efficient loan handling. Cross-sell credit union products to deepen member relationships. Serve as a subject matter expert and sales leader. Conduct group presentations to promote mortgage products. 2. Team Support Act as first point of contact for MLO team regarding member escalations. Resolve complex issues or escalate appropriately to leadership. Support training, coaching, and development of team members. Provide performance feedback to mortgage leadership. 3. Strategic & Miscellaneous Duties Recommend sales and marketing strategies to leadership. Build and maintain referral networks (realtors, title companies, builders). Stay current on mortgage laws and regulations to ensure compliance. Represent the credit union at external events and community initiatives. Complete annual compliance training. Participate in departmental projects and continuous improvement efforts. Assist leadership with special tasks and maintain confidentiality. Perform other duties as assigned. Education & Experience High school diploma or GED required; Bachelor s degree strongly preferred. Minimum 4 years of financial institution experience. Minimum 5 years of mortgage/home equity origination experience. Minimum 2 years of FHA/VA origination experience. Experience mentoring/training MLOs preferred. Knowledge, Skills & Abilities Advanced knowledge of mortgage products (Fannie Mae, Freddie Mac, FHA, VA, Home Equity). Strong understanding of compliance documentation and regulations (RESPA, TILA, TRID, ECOA, FACTA, HMDA). Familiarity with mortgage lending practices, insurance, secondary market, and systems. Excellent communication, analytical, and data entry skills. Strong attention to detail and ability to work independently or in teams. Dependable, self-motivated, and adaptable. Critical thinking and conflict resolution skills. Bilingual Spanish preferred. Certifications & Registrations Must register with the Nationwide Mortgage Licensing System (NMLS) upon hire and maintain registration annually. Failure to register or maintain eligibility may result in disciplinary action, including termination. Desirable Traits Professional appearance and demeanor. Strong verbal communication and public engagement skills. Flexible schedule and dependable work ethic. Organizational and decision-making abilities. Versatility across credit union functions. Cognitive & Physical Requirements Ability to work at least 40 hours per week. Frequent reaching, bending, stooping, carrying, and data entry. Heavy communication via phone, email, and in-person. Problem-solving skills for field-related issues. Decisions Requiring Supervisory Approval Loan scenarios outside credit union/investor policies. Loan exceptions requiring special authority.

The Satellite PFR engages with members and prospective members in a satellite campus branch environment to identify needs and provide education on products and services that will improve their financial well-being and quality of life. Eager to build strong, long-term meaningful relationships, this role demonstrates a passion for exceptional Member service. The Satellite PFR strives to provide caring and exceptional Member experience by effectively communicating with Members in understanding needs, identifying products, services, and, solutions, and resolving Member requests and issues. This role performs other duties including setting up/taking down tables, loading/unloading supplies, and working outside of normal banking hours. The Satellite PFR reports to the Satellite Branch Manager. About UFCU As Austin's largest locally owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our members. Our mission at UFCU is simple: to provide for the well-being of our members. We're proud to focus on people - not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. Consistently receiving awards as the Best Credit Union and Best Mortgage Lender, UFCU is proud of its people-first culture. We value our employees as much as our members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here. Essential Functions Member Relationships: Communicate UFCU's Purpose, Values, and Aspirations. Open Checking, Savings, and other deposit accounts such as Certificate of Deposits. Educate members on Credit Reviews and Needs Assessments. Accept and input consumer and business loans. Business Development: Host tables at and attend community events. Conduct presentations. Identifying and pursuing campus opportunities. Make external business partner referrals. Account Services: Refer fraud claims to experts. Provide online and mobile support. Increase Automated Teller Machine limits. Release check holds. Provide notary services. Conduct Signature Guarantees. Complete wire transfers. Validate vehicle values. Manage account restrictions and pop-up concerns and add travel notes on member accounts. Partner with Collections for members who are past due. Problem solving and facilitate connecting members with internal business partners. Conduct Transactions: Process service requests and financial transactions. Process stop payments via check, ACH and/or Cashier's Checks. Process ATM and Point-of-Service transaction disputes. Set-up and grant access to safe deposit box. Print documents, including Debit/ATM cards, vehicle buyer's checks, temporary checks, Statements, and direct deposit letters. Other: Performs other duties as assigned. Adhere to all company policies, procedures, and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to your role, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation. Knowledge, Skills and Abilities Ability to effectively build relationships, establish rapport, and diplomatically communicate information. Effective active listening skills. Excellent verbal, interpersonal, and written communication skills. Ability to be adaptable and work in a fast-paced environment. Ability to demonstrate good judgement and effective problem-solving skills to help identify and resolve Member issues. Strong attention to detail. Strong organizational and time management skills. Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude. High proficiency in Microsoft Office. Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification. Core Competencies Demonstrating Member Obsession Puts themselves in the Member's shoes Looks for friction points Makes it personalized and easy Demonstrating Performance Excellence Sets standards for elevating excellence Ensures elevated quality Takes responsibility Conducts continuous improvement Demonstrating Innovation Challenges current thinking Approaches change with a positive mindset Experience Minimum Qualifications: High School Diploma or GED Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment. Minimum of two (2) years of customer service experience Minimum of one (1) year working in a team environment Advanced knowledge of current local, state, and federal regulations Must be bondable Preferred Qualifications: Bachelor's Degree (in progress) English/Spanish bilingual Credit Union experience Series 6, 63, and/or Texas Life and Health Insurance licenses Registered NMLS Consumer Lending Experience General knowledge of applicable financial industry regulations Military experience Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may involve periodic stressful conditions. May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.

Provides administrative support to include answering multi-line phone system, maintaining department records and credit union corporate records for various audits, investor application packages, and annual investor re-certifications and assists with vendor due diligence activities. Composes correspondence to internal and external recipients, oversees incoming mail distribution, and supports outgoing courier needs. Prepares various production reports and graphs for board presentations, department meetings, and standard departmental month end reports. Arranges appointments, schedules meetings, and maintains departmental calendars. Assists in updating procedural manuals and business continuity planning materials. Manages all incoming invoices, verifies their accuracy and budget limitations, and ensures prompt and timely payment. Orders supplies, subscriptions and maintains office equipment. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. High school diploma or equivalent. Minimum of three (3) years of administrative experience preferably in a financial institution. Strong understanding of financial / lending terminology. Excellent written/verbal business communication skills, advanced knowledge of grammar with a strong attention to detail. Advanced knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook, and Access).

Universal Banker II Were looking for dynamic, extraordinary people with a passion to provide outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you! At Velocity, were committed to upholding our mission of providing our community personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals. You possess: * Minimum 1 year of financial institution experience supporting customers in person or over the phone. * Excellent verbal, written, and listening skills and proficiency in using common office applications and office equipment. * Passion for providing outstanding customer service and a positive attitude. * Effective time management skills include the ability to prioritize multiple responsibilities and organize work tasks. * Experience in controlling negotiable instruments. * Ability to work in a fast-paced environment with high attention to detail. * Ownership of the customer experience through issue resolution. * Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed. * Flexibility to work branch hours, including Saturdays. Your position summary: As our members' first point of contact, you'll be the pleasant, professional, and friendly face of Velocity, providing exceptional service, resolving financial matters, and educating our members about products and services that will enhance their financial well-being. What's in it for you? This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more! Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-Time- Remote Exemption Type: Exempt Wage Amount: $59,423 yearly Minimum Primary Functions The primary purpose of this position is the operational oversight of A+ Federal Credit Union s indirect loan processing department. As part of the lending leadership team, this role will be responsible for ongoing process improvements, supporting indirect program management, and fostering a success-driven team environment. The Indirect Loan Processing Supervisor will also lead departmental projects, maintain operational procedures, serve as a point of contact for dealerships and third-party partners, and collaborate with stakeholders across the credit union to drive indirect program success. Employee Management Supervise the daily operations of the Indirect Processing team, including scheduling, hiring, training, coaching, time keeping, and payroll. Update team timecards and monitor accrued leave as needed. Provide support and development dialogues for the Indirect Processing team. Schedule and coordinate team huddles, department dialogs and individual dialogs with staff. Maintain ongoing team training and career development plans including product knowledge, departmental cross-training, and applicable regulatory compliance. Complete employee performance observations and evaluations, including promotion recommendations or corrective actions, as needed. Departmental Support Monitor and manage the indirect processing queues and service level agreements with members, dealerships, and other indirect partners. Collaborate with consumer lending leadership to develop cross-training plans, metrics, productivity expectations, service level standards, tracking/reporting and production scorecards for the Indirect Processing team. Manage the monthly dealer reserve process, including reports, balancing and dealer notifications. Foster a positive environment of communication and feedback with internal departments, dealers and other indirect partners. Resolve disputes and escalations from members and dealers, and any other service-related issues. Assist Collections and lending leadership with collections, repossessions, and buyback situations for indirect loans. Complete overrides and approvals as needed, within established policies and procedures. Support the Indirect Processing team with processing, funding, and resolving funding issues as needed. Program/Project Support Assist consumer lending leadership with managing indirect programs and partnerships, monitoring product origination and portfolio performance, and developing data-driven strategies to meet established goals. Support department and business unit projects, create project plans and change requests, lead project meetings, and manage communication with stakeholders and project team members. Access and utilize available data to build/maintain production reports for Indirect Processing team activities, product or vendor performance. Miscellaneous Participate in departmental planning and budgeting for staffing and future initiatives. Assist with loan applications for A+FCU employees as needed. Collaborate, create and update department related procedures. Assist with system administration duties, including adding and removing employees from third party websites and systems. Schedule and conduct individual dialogs with direct manager monthly. Participate in outside credit union sponsored activities and community/education events to increase credit union awareness. Perform other duties as required or assigned. Education and Experience High school diploma or GED equivalent required. Bachelor s degree preferred. Three years consumer lending experience required, including vehicle loan processing. One year supervisory experience required. Experience with solar and/or merchant loan processing preferred. Knowledge, Skills & Abilities Advanced knowledge of consumer vehicle loan products, programs, policies/procedures, and fraud prevention. Advanced knowledge of indirect processing, funding, documents, titling, and workflows for dealership purchases and refinance aggregators. Strong working knowledge of consumer underwriting concepts such as credit scores, loan to value, and other underwriting ratios. Demonstrated team leadership and/or coaching abilities. Excellent verbal and written communication skills. Intermediate math/accounting skills, analytical and data entry skills. Strong organizational skills and attention to detail. Problem solving skills, including dealing with potential conflict. Ability to work independently and as part of a team, with flexibility to adapt to change. Intermediate MS Office suite experience. Physical Functions Must have the ability/stamina to work at least 40 hours a week Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Must be able to communicate continuously through telephone, e-mail and in-person communications Must be able to engage in problem-solving skills to help identify and solve potential issues in the field Types of Decisions Made Independently Procedures/actions that are outside of this role s approval limits. Situations outside A+FCU s policies and procedures.

Card Services Specialist Job Type: Full-Time- Remote Exemption Type: Non-Exempt Wage Amount: $28.57 hourly minimum Primary Functions The primary purpose of this position is to provide exceptional service to internal and external members and to oversee the accurate and efficient maintenance and processing of Card Services functions. Responsibilities include confidently handling complex card disputes and account inquiries, managing escalated dispute inquiries, and maintaining the card processor relationship. A strong working knowledge of all Credit Union Products and Services is essential. 1. Employee Support Assist with day-to-day support, training, and coaching of Card Services Administrators (I & II). Provide input to Card Services leadership on employee performance. 2. Card Services Perform all duties and responsibilities of a Card Services Administrator II. Administer Visa debit card programs by performing daily fraud monitoring and making recommendations to minimize fraud. Support and nurture relationships with A+FCU retail and call center leadership teams, assisting with escalated dispute-related member concerns and ensuring high-quality service delivery. Oversee and manage the relationship with the Visa risk advisor. Review daily Visa exception file and work with management and vendors to ensure resolution. Investigate and resolve complex member-facing card service issues with professionalism and efficiency. Review and analyze cardholder dispute escalations and approve resolutions. Analyze dispute and fraud-related service operations to identify inefficiencies and implement process improvements. Collaborate with internal teams and external vendors to implement software updates and optimize dispute/fraud-related technologies. Ensure compliance with Visa regulations, federal and state financial regulations, and internal credit union policies. Develop and refine policies, procedures, and training materials for the Card Services team. Support the Digital Services team regarding card-related member communications. 3. Quality Control Develop, implement, and maintain quality control programs aligned with regulatory compliance. Administer the Card Services quality control program and report results monthly to leadership. Conduct dispute audits and report findings to Card Services leadership. Review and manage member feedback to identify enhancements and recommend improvements. 4. Miscellaneous Accurately prepare monthly reports, as assigned. Maintain member confidentiality. Schedule and conduct monthly individual dialogs with manager. Manage or assist with departmental projects, as assigned. Meet or exceed established departmental goals. Perform other duties as required or assigned. Education and Experience High school diploma or G.E.D. equivalent required. Two years of card services-related experience required (card issuance program experience highly preferred). One year of experience with Visa s dispute and fraud systems (e.g., Visa DAS, VROL, Cardinal Commerce, RSM) preferred. One year of call center experience required (including handling escalations and supporting frontline staff). Visa Certifications Required Intermediate Dispute Resolution Certification (Must be obtained within one year of employment if not already held) Advanced Dispute Resolution Certification (Must be obtained within two years of employment if not already held) Knowledge, Skills & Abilities Experience in Visa debit card operations, including transaction processing, fraud detection, chargebacks, and regulatory compliance. Knowledge of Reg E and Reg Z and their applications. Proven ability to resolve member-facing issues in a financial services setting. Proficient with Microsoft Office and general computer systems. Strong analytical, research, and troubleshooting skills. Excellent verbal and written communication skills. Ability to collaborate with internal teams and external vendors. Dependable with multitasking and time management skills. Strong decision-making and project management abilities. Advanced knowledge of A+FCU policies and procedures. Advanced math/accounting skills, light typing, and 10-key input by sight. Desirable Traits Professional appearance. Courteous and professional approach with the public. Strong decision-making capabilities. Versatile in all aspects of the Credit Union. Physical Functions Ability to work at least 40 hours per week. Frequent reaching, bending, stooping, carrying, and data entry. Heavy communication via telephone, email, and in-person. Strong problem-solving skills for field-related issues. Decision-Making Authority Independent Decisions: Determining provisional credit for disputes, proper correspondence, and final credit within employee limits. Supervisory Approval Required: Final dispute credit outside of employee limits and situations outside A+FCU policies and procedures.