A+ Federal Credit Union Jobs

Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $23.09 hourly minimum Apply today to be a member of the A+FCU team! As a Computer Support Technician, your role will be to provide exceptional service to internal members through the timely resolution of IT help desk requests. This is an exciting opportunity to join the Information Technology department of a stable, reputable organization! Essential Functions Monitor, answer and take ownership of help desk tickets as submitted. Provide helpdesk support and appropriately communicate/document actions required to resolve issues in request tickets. Identify/track any emerging trends from submitted tickets and ascertain root cause. Escalate issues in a timely manner if problems are not resolved. Responsible for adding/deleting all users in and out of all necessary and pertinent systems and groups. Systems will include, but not limited to, Active Directory Users and Groups, Phone and Contact Center systems, Application Xtender, Symitar, fax servers, email servers, call recording, and Solarwinds. Properly document all permission needs and delegated based on job titles. Configure, troubleshoot, and repair computers and peripherals. Software/hardware must be prepared in accordance with hardening standards and in a consistent manner with internal security requirements. This may require heavy lifting, climbing, sitting for prolonged periods and confining positions. Responsible in assuring all endpoints deployed will have anti-virus and USB defender installed. Perform monthly audits of personnel data to confirm accuracy in Active Directory. Create technical support documentation to use within the department and general documentation to provide instructional information for other employees. Maintain documentation as appropriate and as directed by supervisor. Travel to branches to provide software/hardware support. Track hardware and software inventory. Perform proper care and cleaning of all equipment in the computer room. Assist vendor technicians with hardware problems and repairs. Maintain the security and confidentiality of pertinent information and records. Assist with on-call support duties as requested by supervisor. Perform other duties as assigned by supervisor. For more information visit our Careers Page at: ***************************** Job Requirements: High School Diploma or G.E.D. equivalent One year of experience in computer support, help desk, and/or credit union experience preferred Moderate understanding of computers with strong logic, research and problem solving skills Ability to work flexible hours, including late nights and weekends Some heavy lifting, climbing, sitting for prolonged periods and confining positions may be required Valid driver's license and insurability Desirable Traits: Pleasant and professional appearance Dependable Organizer and planner Posses decision-making abilities Physical Functions: Ability and stamina to work at least 40 hours a week Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Ability to communicate heavily through telephone, e-mail and in-person Ability to engage in problem-solving skills to help identify and solve potential issues in the field Ability to lift 50 lbs.

The HR Operations Coordinator serves as the initial point of contact for daily human resources (HR)-related inquiries from UFCU employees and external business partners and facilitates timely responses and resolutions to inquiries. The HR Operations Coordinator performs HR-related administrative functions and provides coordination support for end-to-end HR Operations functions. The HR Operations team is comprised of HR Administration, Benefits, Employee Programs, HR Business Systems & Reporting, Payroll, Leave Management, and Compensation & People Analytics. The HR Operations Coordinator reports to the Manager - HR Operations. About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions Internal and External Customer Service Serve as the initial point of contact for daily HR-related inquiries from UFCU employees and external business partners Frequently monitor HR department communication channels, including the HR email Inbox, fax inbox and phone line, and facilitate timely and thorough responses and resolutions to inquiries Research and escalate inquiries and requests of greater complexity to HR subject matter experts for timely resolution as appropriate Respond to pending action items to ensure timely and thorough resolution as needed HR Administration Perform general HR administrative processing, including HR credit card reconciliation, supply and gift card orders, inbound/outbound mail Perform and facilitate HR administrative functions within HRIS system, including but not limited to new hires, transfers, offboarding, name changes, title changes, etc. Responsible for coordinating response to unemployment claims and employment verifications Facilitate the exiting employee process including sending exit letters, coordinating return of personal belongings, deploying exit survey, etc. Maintain and update HR forms and workflows Facilitate digital employee file administration, including structure of folders and files for ease of use and accuracy Facilitate changes and ensure integrity of data on intranet, including updates to the Promotions, Transfers, and Exits page and the HR landing page Bi-weekly HR team meeting coordination including meeting owner schedule, calendar invite, and template agenda Serve as the backup to other HR Operations responsibilities, as needed Human Resources Functional Support Perform Benefits administrative functions, including open enrollment support, monthly invoice data entry, and processing employee reimbursement programs, Sabbatical requests, and service anniversary and Personal Time Off award program imports Day-of and/or virtual support for Wellness and Volunteer events and projects Serve as the backup to other HR Operations function responsibilities, as needed Operational Excellence Implement Rapid Continuous Improvement to streamline and document all processes for HR Operations Coordinator function Ensure accuracy and integrity of data processed for HR Operations Coordinator function Other Perform other duties as assigned Adhere to all organizational policies, procedures and business ethics codes Complete required regulatory training as assigned Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Art, OFAC and Fair Lending Regulations Experience Minimum Requirements Associate's Degree in a related business field. Years of relevant experience may be substituted for degree requirement. Minimum of one year of Human Resources coordination experience Minimum of one year of high-level customer service experience Demonstrated experience working with HRIS/HCMS platforms Demonstrated experience with Human Resources processes, policies, and terminology Must be bondable Preferred Requirements Demonstrated experience working with UKG/UltiPro (Ultimate Software) Knowledge and training in process improvement methodologies, including Rapid Continuous Improvement and Kaizen Credit Union or financial services background Knowledge of credit union policies, procedures, laws, and regulations Current Human Resources certifications or designations Knowledge/Skills/Abilities Knowledge Basic familiarity with Human Resources processes Demonstrated proficiency with Microsoft Excel, and strong working knowledge of Microsoft Word and PowerPoint Skills Strong analytical skills with high attention to detail Strong communication skills including written, verbal, interpersonal, collaborative, and active listening skills Strong organizational and time management skills, with the ability to successfully meet deadlines Strong project management skills Abilities Ability to discern sensitive information while maintaining confidentiality Positive and customer-focused mindset, with strong problem solving skills and proactive approach in recommending solutions Ability to multi-task with consistent follow-through Proactive mindset for continuous improvements to simplify the employee experience Possess a team orientation and collaborative mindset skilled at building relationships to achieve goals and objectives Possess intrinsic curiosity mindset - default to action, open-minded, ability to break down silo thinking, and a solution provider mentality Ability to conduct research and gather information to provide solutions Competencies Demonstrating Member Obsession Puts themselves in the Member's shoes Looks for friction points Makes it personalized and easy Demonstrating Performance Excellence Sets standards for elevating excellence Ensures elevated quality Takes responsibility Conducts continuous improvement Demonstrating Innovation Challenges current thinking Approaches change with a positive mindset Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. This position requires frequently working onsite at UFCU Plaza in Austin, Texas This position may involve periodic stressful conditions May occasionally require an adjusted work schedule, overtime, and evening/weekend hours May occasionally move from one work location/branch to another Public contact position, requiring appropriate professional appearance Frequent computer use at a workstation of up to two hours at a time The noise level in the work environment is usually quiet

Job Description and Requirements The Mortgage Construction Operations Manager will oversee the performance of the Construction Processing, Closing, Funding and Post-Closing Team ensuring production numbers, turn times, service level objectives, due dates and loan quality goals are met. The Construction Operations Manager will also serve as a liaison for the AVP of Construction Operations. Responsibilities: * Assist the AVP in providing guidance and coaching to the construction operations team, delivering sound business decisions and overseeing work to ensure accurate loan tasks are completed from point of application to closing and post-closing. * Mentor and provide direct feedback to the team to aid in the refinement of existing skills and development of new skills. * Manage member escalations and seek to provide amicable resolutions. * Monitor daily pipeline reports to ensure the timely and compliant processing, closing and post-closing of files in accordance with RBFCU policies and procedures. * Review and approve new and existing Builders in adherence to RBFCU's Builder Approval Process, and monitor and manage existing active construction pipeline. * Address, resolve, and swiftly respond to member satisfaction surveys related to the loan approval and processing phase or member experience as needed. * Demonstrate highly effective business partnering with Origination, Underwriting, Processors, Closers and Post-Closing areas. * Assist team members by collaborating with 3rd party vendors in finding solutions to challenging scenarios or loan conditions with the ability to find creative and acceptable solutions. * Oversee the day-to-day activities by conducting employee evaluations, counseling, performance reviews, interviewing and making recommendations for hiring, time card reviews and PTO requests. * Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements. Demonstrate RBFCU Core Values in all interactions with members, prospective members and CU employees. * All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: * High School diploma or GED * 5+ years of experience in Construction Lending industry * Minimum 1 year of experience in a leadership role * Vast understanding of residential building processes, Federal Compliance Regulations, Ability to Repay (ATR)/Qualifying Mortgage (QM), review of title commitments and/or searches, Underwriting Guidelines and appraisal Reviews * Advanced knowledge of real estate lending regulations, documentation, policies, and procedures * Advanced knowledge of construction lending guidelines, Texas property code and draw/modification loan process/support * Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile * Ability to work well with internal and external customers/members while using excellent written and oral communication skills * Ability to thrive in a team environment and effectively lead individuals * Proficient within Microsoft Applications and accurate typing skills Preferred: * Bilingual in English and Spanish * Experience with Ellie Mae Encompass LOS All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

About the Job As a Personal Financial Representative, you will engage with our Members and prospective Members to identify needs and educate them on products and services that will improve their financial wellbeing and quality of life. Eager to build strong, long-term meaningful relationships, our Personal Financial Representatives have a passion for exceptional Member service. Personal Financial Representatives strive to provide a caring and exceptional Member experience by effectively communicating with Members to understand Member needs, identifying product and service needs, identifying solutions, and resolving Member requests and issues. About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions of the Job Member Relationships Open savings, checking and deposit accounts as well as Certificate of Deposits Educate members on Credit Reviews and Needs Assessments Accept and input consumer and business loans Communicate UFCU's Mission, Vision, and Values Account Services Refer fraud claims to experts Provide online and mobile support Increase Automated Teller Machine limits Release check holds Provide notary services Conduct Signature Guarantees Complete wire transfers Validate vehicle values Manage account restrictions and pop-up concerns, and add travel notes on member accounts Partner with Collections for members who are past due Problem solve and facilitate connecting members with internal business partners Conduct Transactions Process service requests and financial transactions Process stop payments via check, ACH and/or Cashier's Checks Process ATM and Point-of-Service transaction disputes Set-up and grant access to safe deposit box Print documents, including Debit/ATM cards, vehicle buyer's checks, temporary checks, Statements, and direct deposit letters Compliance Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation. Business Development Make external business partner referrals Host tables at and attend community events Knowledge, Skills and Abilities Ability to effectively build relationships, establish rapport, and diplomatically communicate information Effective active listening skills Excellent verbal, interpersonal, and written communication skills Ability to be adaptable and work in a fast-paced environment Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues Strong attention to detail Strong organizational and time management skills Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude High proficiency in Microsoft Office Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification Core Competencies Demonstrating Member Obsession Demonstrating Performance Excellence Demonstrating Innovation Required Qualifications High School Diploma or GED English/Spanish bilingual Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment Minimum of two (2) years of customer service experience Minimum of one (1) year working in a team environment Advanced knowledge of current local, state, and federal regulations Preferred Qualifications Bachelor's Degree Credit Union experience Series 6, 63, and/or Texas Life and Health Insurance licenses Registered NMLS Investment license Consumer lending experience General knowledge of applicable financial industry regulations Military experience Hours Monday through Friday from 8:30am to 5:30pm, and on Saturday from 9am to 2pm. About This Career Opportunity We're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team! #INDUFCU

The Database Administrator (DBA) is responsible for managing and maintaining the credit union's database environments, ensuring high availability, security, and performance across all systems. They are responsible for monitoring and maintaining all SQL database systems within the organization, ensuring best practices are applied to system support, upgrades, and testing. This role involves managing and executing large IT projects and initiatives, with a heavy emphasis on maintaining current system functionality and implementing tools and processes that proactively prevent issues and improve performance. About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. ESSENTIAL DUTIES AND RESPONSIBILITIES SQL Server Administration: Install, configure, and maintain SQL Server instances, ensuring database availability, reliability, and optimal performance. Monitor database performance, implement performance tuning, and resolve database-related issues, including deadlocks, slow queries, and indexing challenges. Manage database backup, restore procedures, and disaster recovery strategies to ensure business continuity. Implement and maintain security protocols for database access, including user permissions, role-based access control (RBAC), and encryption. Database Maintenance & Optimization: Plan and execute database patching, upgrades, and migrations as necessary. Regularly analyze and optimize database storage, index management, and partitioning for improved performance and scalability. Automate routine database tasks, such as backups, monitoring, and performance reporting, to improve operational efficiency. Conduct capacity planning and make recommendations for hardware and storage upgrades based on anticipated growth. Data Security & Compliance: Ensure databases comply with industry regulations and standards, including data privacy laws (e.g., GDPR, CCPA) and financial industry regulations like NCUA rules & regulations, BSA, AMLA & Federal Credit union act Implement and monitor security controls to protect sensitive member information and financial data, including encryption and data masking techniques. Perform regular security audits and vulnerability assessments on database systems and recommend necessary improvements. Collaboration & Support: Work closely with application developers, system administrators, and business analysts to support database needs for various projects and applications. Assist in troubleshooting and resolving issues related to data access, database performance, and virtualization layer connectivity. Provide technical expertise and support to the IT team on database-related issues, acting as the subject matter expert on SQL Server and data virtualization. Help design and maintain efficient data structures to ensure fast query performance in reporting environments. Documentation & Best Practices: Maintain comprehensive documentation of database configurations, standard operating procedures (SOPs), and recovery plans. Establish and enforce best practices for database administration, including coding standards, backup procedures, and database maintenance routines. Required Skills & Qualifications: Bachelor's degree in Information Technology, or a related field, or equivalent work experience. 5+ years of hands-on experience in SQL Server database administration, including installation, configuration, tuning, and troubleshooting. Strong proficiency in SQL querying, performance tuning, and database optimization. Experience with database backup, restore, and disaster recovery planning. 5+ Years of hands-on experience with Microsoft Clustering Services Familiarity with data security best practices and compliance requirements (e.g., encryption, RBAC, NCUA rules & regulations, BSA, AMLA & Federal Credit union act). Basic knowledge of Power BI, including understanding data flows and optimizing database connections for reporting. Strong problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving database issues. Preferred Skills: Experience in the financial services or credit union industry. Knowledge of cloud-based database platforms, such as Azure SQL Database or Amazon RDS. Experience with data virtualization, and data warehousing concepts. Hands-on experience with scripting and automation tools such as PowerShell, Python, or similar. Physical Demands The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. The employee is frequently required to stand and walk. Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may involve periodic stressful conditions. May occasionally require an adjusted work schedule, overtime, and evening/weekend hours. Frequent computer use at a workstation up to two hours at a time. The noise level in the work environment is usually moderate.

The Manager, Digital Marketing as the expert in digital marketing, will act as an advocate for the user experience and digital marketing best practices. This position will create engaging and effective digital marketing strategies supported by data that targets our primary market and membership across multiple digital channels, i.e., social media, web, intranet, mobile, online, SEO/SEM, digital signage and email. Leading and working alongside a dedicated team of brand marketers, data analysts, and business development specialists, the Manager, Digital Marketing is a collaborative and passionate problem solver focused on identifying and creating strategies that will harness the attention of our target markets. The Manager, Digital Marketing manages the digital team including email, social media, and web developers, and reports directly to the Director of Marketing. About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions Team Leadership Lead, inspire, motivate, mentor, and develop team members by providing guidance and training to attain departmental and individual development goals and support organizational needs. Serve as a role model in transparent communication, two-way dialogue, and proactive communication to the team. Utilize a proactive, ethical, and consultative approach to build a successful and effective team to operate according to UFCU guiding principles, providing guidance and resources and removing obstacles as needed. Create an environment that builds, encourages, and rewards teamwork, collaboration, and delivering business value. Provide team leadership based on servant leadership principles, caring for the whole person. Plan, monitor, and appraise job results with an emphasis on coaching and developing employees to achieve desired performance results. Regularly consult with partners to determine team performance and identify opportunities for improvement. Help teams achieve their career goals. Ensure team members understand how to have an impact and are aware of that impact when they've made it. Embrace and promote a change-oriented and continuous process improvement culture. Digital Strategy Partnering with senior leadership, develops and oversees the roadmap and implementation of UFCU's digital strategy. Ensures online marketing channels are in alignment with the UFCU brand narrative and voice. Evaluates, recommends, and implements new online marketing opportunities and technologies. Leads SEO strategy and optimization. Improves UFCU's website and intranet usability, design, content, and conversion rates. Helps drive content strategies with the creative and marketing teams to optimize digital creativity. Analytics Utilizes strong analytical ability to evaluate end-to-end member experience across multiple channels and touch points. Leverages data and analysis to track member behaviors that inform the creation of digital marketing strategies. Must be comfortable creating executables (e.g., HTML emails and landing pages). Creates analysis reports, KPIs, and dashboards that communicate the overall digital strategy, performance and its impact on UFCU business objectives to key stakeholders. Tracks and optimizes social media engagement. Monitors paid digital media channels to help drive overall account opens, provide strategic direction and Point-of-View (POV) on how to optimize future campaigns. Collaborative Business Partnerships Builds internal relationships and serves as the communication bridge between digital marketing, brand marketing, data analytics, and functional areas including virtual retail and IT. Partners closely with cross-functional business teams, including Social Media Advocate team, to gain alignment on strategies, tactics and measurement. Vendor Management Assesses current efficiencies, researches vendor partners, and manages the vendor relationship to ensure all digital strategies are maximized. Ensures contract work meets service level agreements, quality, brand, schedule, and budgetary requirements. Budget/Expense Development and Management In collaboration with senior leadership and other department managers, establish annual budget with identification of planned expenses for new or enhanced programs and services. Ensure effective control of results. Take action to guarantee achievement of objectives that fall within designated budget. Actively pursue cost improvement opportunities to reduce capital costs, operational cost, and expenses. Other Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations. Knowledge/Skills/Abilities Knowledge Expert knowledge of digital marketing strategies, including cross-channel campaigns and personalization best practices. Basic knowledge of the credit union's business operations and broader financial industry. Strong knowledge of project management principles and methodologies. Skills Advanced computer skills including proficiency in database software, Microsoft Office Suite. Advanced professional verbal and written communication skills with excellent editing, and persuasive and compelling presentation skills. Strong facilitative communication skills with all levels of leadership, with the ability to collaborate effectively across both technical and non-technical teams. Strong analytical skills and attention to detail to evaluate end-to-end member experience across multiple channels and touch points. Abilities Ability to synthesize large amounts of data into actionable information. Ability to be a strategic creative thinker and problem solver who proactively delivers ideas and solutions. Strong organizational ability with demonstrated success in project management. Demonstrated ability to be service-focused and portray positive energy and professionalism. Facilitative and collaborative team member, with openness to ideas and feedback from others. Strong ability to prioritize and to meet multiple, tight deadlines. Ability to work collaboratively in a fast-paced, diverse, and demanding environment. Competencies Delivering Member Obsession Seeks to understand customers Identifies customer service issues Drives member-focused practices Assures member satisfaction Delivering Performance Excellence Maintains focus Measures progress and outcome Ensures accountability Delivering Innovation Inspires curiosity Challenges current thinking Supports experimentation Advances ideas to the next stage Experience Minimum Requirements Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline. Minimum of five (5) years in a digital marketing or digital product management environment working with paid and organic social media advertising platforms, web-based content management systems, search engine marketing, and email marketing platforms. Minimum of three (3) years formal or informal management and leadership experience developing, influencing, or leading teams. Track record of developing brand strategies, promoting brand growth and expansion, and implementing a plan to drive the organization's message. Deep experience and understanding of digital marketing strategies, including cross-channel campaigns and personalization best practices. Must be bondable. Preferred Requirements Bilingual Spanish/English Experience with a broad set of marketing technology, including Cloud Computing Platforms and Personalization. Experience leading technical projects, new platform evaluations, and integrations. Proficiency in JavaScript, HTML and SQL. Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. Employee will make extensive use of the telephone and virtual communication platforms requiring the ability to effectively and accurately explain complex information. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. This position is required to frequently work at UFCU Plaza in Austin, Texas. This position may involve periodic stressful conditions. May occasionally require an adjusted work schedule, including extended hours and evening/weekend availability. May occasionally move from one work location/branch to another. Public contact position, requiring appropriate professional appearance. Frequent computer use at a workstation up to two hours at a time. The noise level in the work environment is usually moderate. #INDUFCU

Job Description and Requirements The Business Continuity Analyst supports the efforts of the Business Continuity Program at RBFCU. The analyst assists all business units in developing plans to keep servicing our members in the event of system outages or a disaster. The analyst will also coordinate testing of all business continuity test plans annually. Essential Functions and Responsibilities: * Reports to the Process Improvement Director or Manager. * Works with all business units in developing tactics and procedures that can be deployed in the event of system outages or disasters, natural or man made. * Assists with annual testing of all business continuity plans that requires gaining resource commitments from the business units. * Assist with Table Top testing for various scenarios with all business process owners at least once a year. * Must coordinate business continuity testing with security and IT departments. * As systems and processes change in the enterprise, the analyst must update and test all related business continuity plans. * Must be able to maintain all business continuity plans in OpsPlanner. * Must be able to extract relevant data from OpsPlanner for reporting. * Manage interfaces from Workday and Active Directory to OpsPlanner. * Ability to lead projects independently. * All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements: * HS Diploma or GED * Less than one year project experience * Excellent communication skills, includes oral, written and listening * Proficient in MS Office Suite of products (Word, Excel, PowerPoint) * Must be comfortable with public speaking and making presentations to stakeholders Preferred: * Bachelor's Degree in Business Administration, Accounting, Finance, or Information Technology * Business Continuity Certification * 2 years project experience All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and Requirements The Mortgage Retail Closer Funder is responsible for coordinating the closing between RBFCU and investors/lenders, title companies and members/borrowers. They will prepare accurate closing disclosures, loan closing documents and fund loans. The Closer Funder will ensure a fully compliant mortgage loan while providing a high level of member service. Essential Functions & Responsibilities: * Complete introduction phone call and email to member in accordance with RBFCU service level objectives after receipt of the file; collaborate with loan officer throughout closing process. * Update loan files within the loan origination system as necessary to ensure consistent processes of completed tasks assigned and milestone completion. * Prepares or orders all loan-closing documents and closing disclosures, ensuring that they are accurate in order to have a fully compliant loan; carefully reviewing all documents for any errors, confirming pricing, loan program and funds to close are correct to insure proper funding of loan. * Reviews and registers loans via automated or manually with Mortgage Electronic Registration Systems, Inc. * Fund and board closed loan files to RBFCU's core servicing system or fund loans to external investors such as TruHome or Gateway. * Coordinates and initiates 3rd party payments on Mortgage Insurance Premiums, VA Funding Fees, title companies, etc. * Maintain a working knowledge of federal, state, investor, and internal policies and procedures that affect the closing of mortgage loan. * Reviewing and clearing remaining closing/underwriting conditions. Validating title commitments and insurance policies are accurate for document preparation. * Verify and if necessary, coordinate all closing dates and times with members and title companies and/or Randolph-Brooks Federal Credit Union branches. * Ability to work successfully under deadlines. * All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: * High School Diploma or GED * Less than one year of job-related work experience * Close a minimum of 20 loans on a recurring basis * The ability to use independent judgment and be able to multi-task in a fast-paced paperless team environment * Proficiency and accurate closing document preparation skills required for FNMA, FHA, VA, Conventional and Jumbo loans * Possess excellent communication, interpersonal and organizational skills. Courtesy, Member/Customer Service and tact are essential elements of this job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. * Must be available to work on Saturdays as needed * Proficient computer skills and knowledge of Excel, Word, OneNote, Outlook, Power Point, DocuSign & Mortgage Electronic Registration Systems, Inc. Preferred: * Bi-Lingual in English/Spanish * Experience with Encompass LOS and Blend POS All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The intern will be focusing primarily on data analysis, visualization and reporting to support decision making. Primary goal will be to overhaul our existing reporting dashboards, by documenting sources, business rules and validating for accuracy and consistency across the various data sources and reports. Assist on building new dashboards and visuals as well as improving automation and efficiency of recurring reports and workflows to improve storage and retreival efficiency and timeliness. Spending time with business users to learn and understand our products and services along with gathering any new requirements for needed recurring reports to drive better decisions.Pursuing a Bachelor's degree in Business, Information Systems, Computer Science or data and analytics related field.Passion for data and turning raw data into visually stimulating easy to follow stories. Superb organizational skills along with excellent written and verbal communication. Any programming or data visualization expertience is preferred (JAVA, Python, SQL, R, Tableau, Looker, PowerBI) along with a level of proficiency in Excel (pivot, VLOOKUP) We are also seeking someone who is curious and has the aptitude to learn as well as perform independent research or self-taught courses to apply new techniques. Strong attention to detail to help faciliate report requirements and data management organization. Ability to work collaboratively with team members and stakeholders. Experience with SQL for data extraction. Knowledge of Python or R as well as familiarity with data visualization tools (Tableau, Power BI, Looker) and proficiency with EXCEL such as pivot tables and VLOOKUP Ability to manage multiple tasks and projects with attention to detail. Ability to work collaboratively with team members and stakeholders.Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Full-time Description Are you looking for job where you are helping create value to the Austin community? Are you someone that is excels with both working with money and technology, as well as working with people? Do you get excitement for helping members of the public with their future goals financially? Austin Telco is looking for exceptional individuals for a Full Time Teller position with a passion to help build a better future for the communities we serve and for themselves as career-oriented people. These individuals need to have strong values, a willingness to set goals and achieve them, and a desire to build themselves up, as well as the community they call home. If you are looking to get back into the credit union industry or explore a new career in the financial field, this job is for you! Compensation: The starting rate is $37,440.00. Benefits include paid holidays, 401(k) and defined benefit (pension) plan, business casual dress code, medical, dental and vision insurance, long and short-term disability, paid vacation and sick leave, and more! Summary: Receives and processes counter transactions, mail, and phone requests. Balances and maintains cash drawer and provides efficient and courteous member service. Location: 8929 Shoal Creek Blvd, Austin, TX, 78757. Schedule: Applicants for this position must be available to work Monday through Friday from 8:00 AM to 5:45 PM and as scheduled on Saturdays from 8:45 AM to 12:15 PM. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Legendary interpersonal and communication skills. An unwavering eye for detail to ensure smooth sailing in financial transactions. A member-focused approach dedicated to delivering top-notch service. Strong knowledge of credit union products, services Education and/or Experience: High school diploma or general education degree (GED). 6 months related customer service, bank, or credit union experience and/or training. Must possess sufficient knowledge of the online computer system to post information correctly and efficiently. Good credit standing is also required and will be verified during the pre-employment stage. Once a contingent job offer is made, a criminal background check and drug screening will be completed. Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary Description $37,440.00 annually

The Manager - Collections leads a highly performing Collection team which has principal responsibility for servicing Members with past due consumer, commercial, and residential loans. This role requires excellent people and risk management, communication, and problem-solving skills to drive performance. This role also requires a high degree of emotional intelligence, adaptability, analytical thinking, strategic and tactical planning, and the ability to successfully manage multiple responsibilities in a fast-paced, heavily member-focused and solutions-driven service environment. About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Collection Manager has principal responsibility for leading day-to-day operations of UFCU's Collection Department, and reports to the Director of Collection. Responsibilities fall primarily into the following categories: Staff Management In partnership with the Director of Collection and UFCU leadership, the Collection Manager develops and implements strategies, tactics, processes, reports, and controls to build a cohesive team with diversified experience and skill sets to meet evolving Member needs consistent with UFCU growth plans. This includes: : Planning for and fulfilling hiring and staffing needs Department goal setting Performance management, including monthly and annual performance reviews Employee development and training Employee engagement and accountability Employee incentive program planning, analysis, reporting, and management Collections Operations Management In partnership with the Collection Director and UFCU leadership, the Collection Manager develops and implements strategies, tactics, process, reports, and controls for: Collections strategy and tactics Policy and procedures for collection operations Collection technology, including the collection management database, telephone system, autodialer, payment systems asset recovery, and legal systems Operations reporting, data analysis, and recommendations Credit loss risk planning and achieving targeted goals Process analysis and automation, including RPA and AI integration, to identify, implement, and capture operating efficiencies Collateralized asset recovery and liquidation Legal account processing and follow up Charged off loan recovery Compliance management Member escalation and complaint review and resolution Business continuity planning, documentation, and testing Collections Department Functional Management In partnership with the Collection Director and UFCU leadership, the Collection Manager develops and implements strategies, tactics, processes, reports, and controls for: Expense forecasting, review, approval and management Delinquency and loan loss forecasting and budgeting, supported by detailed analysis Organizational structure optimization Tools and technology review, planning, selection and management, including RPA and AI, to leverage technological and operational efficiencies for members and department and enterprise project participation and management Loan portfolio risk management optimization, ensuring that actual risk aligns with UFCU-stated collection risk tolerances Lending Risk Management, partnering with Loan Underwriting to pro-actively manage risk/reward strategies and execution External (UFCU Executive) functional reporting, review, and analysis Loan loss provision (CECL) management Vendor review, selection and management In addition to the responsibilities specifically outlined above, the Collection Manager must continually look to the future: how will we fulfill our mission next year? In five years? Keeping abreast of best practices across the spectrum of collections operations is required. The Collections Manager is expected to network with peers across the Credit Union and financial services landscape to ensure UFCU's Collections operations delivers great Member service, risk mitigation delinquency remediation, and loss minimization as efficiently and effectively as possible, using the most cost-effective combination of human and technology resources. The Collection Manager is also responsible for ensuring appropriate communication and cooperation with other functional areas within UFCU. This entails developing and maintaining effective professional working relationships with superior, peer, and subordinate colleagues across the UFCU enterprise. The Collections Manager will interact most frequently with UFCU's Lending, Finance, Legal, Retail, HR, Compliance, and Member Services teams. REQUIRED COMPETENCIES: Delivering Member Obsession Ensuring that the internal and/or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet Member and own organization's needs; promoting and operationalizing customer service as a value. Puts themselves in the Member's shoes-Through their team, actively seeks to understand member needs, expectations, and preferences to deliver efficient win-win solutions. Looks for friction points-Collaborates with the Collections team to identify and remove barriers and friction points for both Members and department employees. Makes it personalized and easy-Uses understanding of member needs to prioritize actions that will create personable, actionable member experiences whenever they need it and wherever they are. Delivering Performance Excellence Ensuring others contribute to organization strategies by focusing them on the most critical priorities, measuring progress, and ensuring accountability against those metrics. Breaks work down-Determines action steps and milestones required to implement a specific business initiative. Creates accountability-Ensures that those responsible for implementing a strategic initiative have role clarity and accountability for required actions and that results follow. Brings others along-Helps people understand the reasons behind organizational initiatives and the value of assigned responsibilities for the individual, team, and organization. Follows Up- Is resolute in tracking ongoing progress against strategic objectives to ensure successful goal achievement, and pro-actively resolves challenges and reports any issues to leadership to avoid or mitigate surprises Delivering Innovation Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions. Inspires curiosity-Encourages others to ask probing and provocative questions to understand the assumptions underlying current practices before moving to problem solving. Displays strong sense of personal intellectual curiosity to further develop self and others. Challenges current thinking-Drives others to explore alternative ways to view and solve problems and achieve results; leverages technology to reduce manual processes while actively promoting automation, best practices, and enhanced analytics. Champions experimentation-Encourages others to test promising ideas and take risks with new approaches to our infrastructure, processes, and partnerships. Delivering Empowered Leadership Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a diversified, cohesive team to complete team goals. Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust. Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up. Develops direction-Ensures that team purpose, goals, roles, responsibilities, and expectations are clear and understood. Builds team trust-Shares feelings, intentions, and rationale so that others understand personal positions and feel comfortable doing the same; admits mistakes; creates a safe environment for disclosure by asking for others' thoughts and feelings, empathizing with their concerns, and rewarding them for sharing, while also ensuring strong organizational performance and goal achievement. Identifies opportunities to share responsibility-Actively seeks and allocates appropriate decision-making authority or task responsibility to appropriate individuals based on their abilities, availability, motivation, and development needs. Develops, recognizes and rewards individual and team performance. Informs the team-Shares relevant information with the team; reviews team results regularly and offers positive and developmental feedback. Supports the team-Builds others' sense of task ownership and self-confidence by helping them generate ideas, make decisions, obtain resources, and overcome barriers; supports team decisions to upper management; celebrates team success. EXPERIENCE: Minimum Requirements Bachelor's degree in business, Finance, Data Analytics, or a related field, or an equivalent combination of education and experience. Relevant experience in collections, risk management, or data analysis may be considered in lieu of a formal degree. Minimum of five (5) years of experience in the financial services sector, with at least 2 years in a leadership or supervisory capacity. Credit Union or Banking experience is preferred. At least two (2) years of collections or sales experience in the financial services sector. At least intermediate level proficiency with Microsoft Excel with strong technology skills and aptitude Excellent interpersonal, communications, analytical and problem-solving skills are required. Demonstrated experience working cross-functionally with departments such as Risk, Legal, Member Service, and Technology to ensure cohesive collections strategies. Familiarity with collections management software, CRM systems, and other financial technology platforms. Preferred Requirements Proven experience with digital collections strategies, including the use of automated collections tools, AI-driven systems, or similar technology. Proficiency in data analytics tools and predictive modeling software (e.g., Python, R, or SAS) to analyze borrower data and implement risk-based collections strategies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus The employee is frequently required to stand and walk Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information WORK ENVIRONMENT: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job This position may involve periodic stressful conditions and deadlines. May occasionally require an adjusted work schedule, overtime, and evening/weekend hours. Frequent computer use at a workstation up to two hours at a time. The noise level in the work environment is usually quiet to moderate. Nothing in this restricts management from changing any or all parts of the job description at any time. #INDUFCU

The Senior Mortgage Loan Underwriter performs appropriate and complex mortgage loan risk assessments to ultimately ensure the origination of an investment quality loan product. This role conducts a thorough evaluation of loan files to ensure they meet minimum requirements of the loan program, laws, regulations, policies, and procedures. The Senior Mortgage Underwriter reports to the Manager, Mortgage Underwriting. About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions Manages mortgage loan pipeline in accordance with departmental processes and expectations Evaluates and determines compliance with: Loan program guidelines Federal, state, or local government guidelines, and regulations Internal policies and procedures Department compliance and quality control monitoring Assists mortgage production and origination team in qualifying loans and answering questions Maintains collaborative working relationships with all partners throughout the loan process Determines and recommends alternative loan terms or products as appropriate Keeps current on all internal policies and procedures, state and federal regulations, and coordinates with management to address any changes as needed Responds timely to all post funding audits, investor suspense, and other quality issues Assists with timely and accurate regulatory reporting requirements Supports all departmental areas and actively participates in departmental and organizational meetings Other Adheres to all company policies, procedures and business ethics codes Completes required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations. Knowledge/Skills/Abilities Knowledge Thorough knowledge and experience in underwriting conforming loan products Extensive knowledge of primary Automated Underwriting Systems Strong knowledge of mortgage lending compliance and regulations Skills Strong analytical, documentation, organizational and time management skills with ability to multi-task in a deadline-driven environment Excellent interpersonal, written and verbal communication skills Abilities Ability to efficiently work both independently and in a team environment Strong ability to effectively manage daily workload to meet or exceed service levels Ability to exhibit adaptability to effectively adjust to frequent changes Ability to be solution-oriented and an innovative problem solver Competencies Demonstrating Member Obsession Puts themselves in the Member's shoes Looks for friction points Makes it personalized and easy Demonstrating Performance Excellence Sets standards for elevating excellence Ensures elevated quality Takes responsibility Conducts continuous improvement Demonstrating Innovation Challenges current thinking Approaches change with a positive mindset Experience Minimum Requirements Five (5) years in mortgage lending operations underwriting loans Strong experience analyzing and evaluating documentation provided to ensure quality, completeness, qualifying eligibility, and compliance. This includes thorough analysis of: Credit history Qualifying income Assets Collateral, including property-type requirements (e.g. condominium, PUD) Title and Survey Insurance Disclosures Specific program requirements Experience in reviewing complex income scenarios for self-employed borrowers Experience in working with Encompass LOS Underwriting experience or designations for: Direct Endorsement / FHA loans VA SAR / LAPP / Veterans Administration loans USDA Non-conforming products Non-QM products Renovation and Construction Lending MCC, DPA, Bond programs Must be bondable Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. Employee will make extensive use of the telephone and virtual communications requiring the ability to explain complex information effectively and accurately. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. This position requires frequently working onsite at UFCU Plaza in Austin, Texas. This position may involve periodic stressful conditions. May occasionally require an adjusted work schedule, overtime, and evening/weekend hours. Frequent computer use at a workstation up to two hours at a time. The noise level in the work environment is usually moderate INDUFCU

Our Information Security team at UFCU is looking for an intern to support Information Security compliance. This position provides the opportunity to gain experience in information security compliance and audit activities while completing your education. This individual will have demonstrated experience in troubleshooting complex problems, development of quality code and configuration for a critical application with many downstream integrations, and consulting with business partners to provide them capabilities and best practices for IT Security. Effective Communication, Teamwork and a passion for supporting our business partners and members are critical to success at UFCU. The 10-week internship program begins June 2, 2025 through August 8, 2025. About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions Review and update documentation for policies, procedures, standards and guidelines. Research and evaluate applications and services. Provide a matrix when possible, detailing features within each different application or service. Assistance with the creation and upkeep of the information security team's Partner with the security team on compliance monitoring and investigations. Assist with forensics analysis and fact gathering. Assist with vulnerability assessments and penetration testing for specific applications, services, networks and servers as required. Assist with applications/tools including but not limited to SIEM, IPS, e-mail gateway protection, and DLP tools. Perform compliance audits against defined NIST Controls Collaborate with internal IT and business department stakeholders to achieve individual, team and company goals, including coordinating and leading meetings, with support from manager and/or IT Security Architect Performs other duties as assigned Adhere to all company policies, procedures and business ethics codes Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the role Knowledge/Skills/Abilities Excellent customer service High level of organization and prioritization Must be able to pass a financial and criminal background check Competencies Adaptability Building Member Loyalty Building Partnerships Communication Emotional Intelligence Focus on Results Experience Minimum Qualifications Currently enrolled as a full-time student with an accredited college or university Basic knowledge and awareness of information security technologies and compliance principles (SOX, NIST CSF, NIST 800-53, ISO 27001) Ability to work well independently and with coworkers to share knowledge as part of a team Experience managing time independently and prioritizing tasks Strong problem-solving ability with the desire to take ownership of challenges and follow through to resolution Must uphold, enforce, and abide by all institutional policies. Strong writing skills. Must be bondable Preferred Requirements Experience building RESTful services using Web API, Java, or other leading web services platforms Knowledge of TCP/IP, Windows OS, Azure, Python Knowledge of PowerShell, .Net C#, and SQL Pursuing a degree in Information Technology or majoring in Computer Science. Things You Need to Know Before You Apply Physical Demands The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job included close vision, distance vision, peripheral vision and ability to adjust focus. The employee is frequently required to stand and walk. Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may involve periodic stressful conditions. May occasionally require an adjusted work schedule, overtime, and evening/weekend hours. This is a hybrid work schedule and will require onsite work at least 2 days a week. Public contact position, requiring appropriate professional appearance. Frequent computer use at a workstation up to two hours at a time. The noise level in the work environment is usually moderate.

High School Intern Exemption Type: Non-Exempt Apply today to join the A+FCU team! Note to Applicants: Please be advised that in order to be considered for this internship position, applicants must attend the school they are applying to intern at. As an Intern, your role will be to provide exceptional customer service to our members. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. This intern position is a great way to gain exposure to a financial services career! Responsibilities Courteously greet current and prospective members Assist members with account and product inquiries while conducting applicable member transactions Operate and maintain a cash drawer Consistently meet or exceed established sales and loan goals Assist with daily balancing of coin machine Maintain member confidentiality Participate in outside business development and community/education events For more information visit our Careers Page at: ***************************** Job Requirements Education and Experience Six months of work experience preferred Possess excellent people skills and be sales and service focused Requires reaching, bending, stooping or standing as necessary Must have manual dexterity to key in data Flexible hours: 20 per week, based on school schedule

Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $19.25 hourly minimum As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career! Member Education Cross-sell appropriate products and services to current and prospective members. Consistently meet or exceed established sales/service goals and support branch growth. Participate in outside business development and community events. Teller Functions Operate, maintain, and balance a cash drawer (as needed). Sell special service items such as money orders, official checks, and gift cards. Perform cash advances and process collection items. Provide members with access to safe deposit box (where applicable). Maintain working knowledge of all products and services. Personal Banker Functions Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned. Update account information such as changing account ownership/signers, beneficiaries, and changes of address. Assist members with loan applications through video lending. Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc. Perform stop payments and process wire transfers. Assist members with claims of fraudulent use of debit card. Issue, re-issue, and block debit cards. Be knowledgeable of and utilize credit union policies, Federal regulations and procedures. Branch Support Perform opening/closing procedures for debit card instant issue machine. Scan and image branch checks and documents. Perform vault responsibilities, load/balance ATM/CDM/CRM, and servicing/daily balancing of coin machine. Miscellaneous Maintain member confidentiality. All other duties as assigned. *For information about our benefits, please click the following link: *********************************************************** Job Requirements Education, Experience and Physical Functions High school diploma or G.E.D. equivalent Six months of work experience (Sales, Teller and/or Personal Banker experience preferred) Must have the ability/stamina to work at least 40 hours a week Must be able to engage in problem-solving skills to help identify and resolve member issues Must be able to communicate extensively through in-person, e-mail, written, and telephone communications Requires reaching, bending, stooping or standing as necessary Bilingual Spanish is a plus

The Collector 1 is part of a highly performing Collections team with principal responsibility for servicing members with past due consumer, commercial, or real estate loans. This role requires supportive, constructive, and empathetic communication with members through a variety of channels, seeking to understand the circumstances resulting in a member's past due condition. The Collector 1 works with members to find solutions that resolve delinquent loan status. This role performs independent research and other follow up tasks to assist in delinquency resolution, including validation of financial responsibility for a loan, searching for valid member location and contact information, and completion of documents required for delinquency resolution. The Collector 1 finds the best balance between the needs of individual members and those of UFCU membership while complying with UFCU's policies and procedures and applicable laws and regulations. The Collector 1 reports to Assistant Manager - Collections. About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions Member Communications Validates identity of members and third parties. Interacts with members and third parties through a variety of communication channels (telephone calls, email, text, chat, and letters) to develop contact with members responsible for past due loan balances. Develops professional, courteous, and empathetic relationships with members to facilitate effective oral and written member communications consistent with UFCU Core Competencies. Informs members of past due loan status, develops dialogue with members to discover credible reasons for delinquency, the member's capacity and willingness to resolve the past due loan status, and provides a call to action by the member to resolve the loan delinquency. Develops and proposes resolutions to members that will resolve past due loan status. Confirms member understanding of commitment to a given resolution and follows up in a timely manner with any task activities necessary to execute upon the agreed upon resolution. Provides member service to resolve any barriers preventing members from making timely loan payments. Service tasks include validating: debt responsibility, loan balances, loan terms, and other items; providing copies of loan documents to members; setting up/editing/terminating automated payments; advising members about UFCU's practices that may be of immediate interest or concern for a given member; producing and publishing loss mitigation program documentation. Produces written communications, delivered through multiple channels in response to member requests or to initiate member communication. Provides accurate and timely information to members regarding UFCU services, including restrictions on services as appropriate. Systems, Policies, and Procedures Utilization Develops proficiency in use of the various system tools available to Collectors including in collections management, billing, telephone, member relationship management, and UFCU's intranet (UFCU Connect). Proficiency is demonstrated by consistently, appropriately and accurately finding data, entering data, extracting data, using appropriate information or system functionality for a given need and providing accurate values to be communicated to a member or used in the normal course of past due loan resolution. Utilizes Collections systems in compliance with applicable laws and regulations and UFCU policies and procedures, including documentation of collection activities in a manner that fairly represents those activities. Becomes familiar with systems and processes used by non-collections functions within UFCU in the servicing of loans. Develops proficient understanding and skillful use of and compliance with UFCU's Policies and Procedures in the service of past due loan resolution. Contributes ideas for improvements in systems, processes, and procedures. Participates in work to develop and publish such improvements. Participates in projects to develop, implement, upgrade, and replace UFCU systems. Other Adheres to all company policies, procedures, and business ethics codes. Completes required regulatory training as assigned. Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations. Knowledge/Skills/Abilities Knowledge Basic, operational understanding of financial institutions, including differentiation between banks and credit unions. Basic knowledge of UFCU products and services. Basic understanding of financial terms including principal, collateral, interest, finance charge, late fees, payment schedules, payment due dates, loan maturity, delinquency, and default. Basic understanding of bankruptcy. Proficient understanding with compliance requirements of debt collection laws. Basic understanding of technologies commonly used in debt collection: telephone systems, computer-based software applications, payments platforms, email, text, chat, and popular social media platforms. Basic understanding of call center operations. Proficiency with customer service principles: Active listening Acknowledging customer needs Expressing empathy Finding mutually beneficial solutions Prompt responsiveness Professional courtesy Basic knowledge of MS Office tools including Outlook, Excel, and Word. Skills Excellent oral and written communication skills. Strong critical thinking skills. Proficiency with arithmetic operations; calculates principal and interest payments given loan terms. Telephone skills to include: Determination of appropriate communication style Projection of professionalism, courtesy, and empathy Asks probing questions to locate responsible members and discover responsible members' reasons for delinquency; employment; and sources of funds Actively listens; does not talk over other parties Confirms understanding Directs collections activities by keeping member dialogue constructive and focused on acknowledging the debt, providing reason(s) for delinquency, identifying sources of funds for payment arrangements, overcoming objections, asking for payment and confirming arrangements. Negotiation skills to include: Overcomes gatekeepers Clearly conveys member obligation under loan agreement and gets members' acknowledgement of that obligation Identifies and overcomes objections Solves problems Proposes mutually beneficial solutions Calls members to action Gains acknowledgement of commitments made by member Abilities Strong ability to balance the needs of individual members with those of the entire membership. Knowing when to say yes, and when to say no to a member. Thrives in dynamic, high-volume environment where change, growth, and development are constant. Demonstrates consistent attendance - punctual and adheres to schedule. Talks and types simultaneously. Thinks quickly. Locates possible points of member contact using generally accepted tools. Stays self-motivated. Treats each member with highest standards of professionalism, courtesy, and empathy. Competencies Demonstrating Member Obsession Puts themselves in the Member's shoes Looks for friction points Makes it personalized and easy Demonstrating Performance Excellence Sets standards for elevating excellence Ensures elevated quality Takes responsibility Conducts continuous improvement Demonstrating Innovation Challenges current thinking Approaches change with a positive mindset Experience Minimum Requirements High School Diploma or Equivalent. Minimum of one (1) year of experience collecting secured or unsecured consumer loans. Minimum of one (1) year of experience with personal computer and word processing/spreadsheet software (MS Office Suite). Must be bondable. Preferred Requirements Two or four-year degree from an accredited college or university. Two (2) years' experience collecting auto and or real estate collateralized consumer loans. Six (6) months of banking and/or financial institution experience. Experience with loan modifications. Bilingual in English and Spanish. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. Employee will make extensive use of the telephone and virtual communications requiring the ability to effectively and accurately explain complex information. Work Environment The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Collectors are expected to work 50% of hours onsite at UFCU Plaza in Austin, Texas and 50% of hours remotely. Collectors are expected to work 5 - 6 days per week. Collectors work some weekend days, some evening hours (until 9 pm), and occasionally overtime. Collectors occasionally experience stressful interactions with UFCU members. Frequent computer use at a workstation up to two hours at a time. Background noise level when working in UFCU Plaza is occasionally high and may require Collectors to adjust volume when speaking with members. #INDUFCU

As an Area Personal Financial Representative, you will have the opportunity to work at various branch locations to engage with our Members and prospective Members to identify needs and educate them on products and services that will improve their financial wellbeing and quality of life. Eager to build strong, long-term meaningful relationships, our Personal Financial Representatives have a passion for exceptional Member service. Personal Financial Representatives strive to provide a caring and exceptional Member experience by effectively communicating with Members to understand Member needs, identifying product and service needs, identifying solutions, and resolving Member requests and issues. About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. Essential Functions Member Relationships Open savings, checking and deposit accounts as well as Certificate of Deposits Educate members on Credit Reviews and Needs Assessments Accept and input consumer and business loans Communicate UFCU's Mission, Vision, and Values Member Experience Serve as the Lobby Lead Maintain branch appearance Follow-up on member issues Account Services Refer fraud claims to experts Provide online and mobile support Increase Automated Teller Machine limits Release check holds Provide notary services Conduct Signature Guarantees Complete wire transfers Validate vehicle values Manage account restrictions and pop-up concerns, and add travel notes on member accounts Partner with Collections for members who are past due Problem solve and facilitate connecting members with internal business partners Conduct Transactions Process service requests and financial transactions Process stop payments via check, ACH and/or Cashier's Checks Process ATM and Point-of-Service transaction disputes Set-up and grant access to safe deposit box Print documents, including Debit/ATM cards, vehicle buyer's checks, temporary checks, Statements, and direct deposit letters Compliance Performs other duties as assigned. Adhere to all company policies, procedures and business ethics codes. Complete required regulatory training as assigned. Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation. Business Development Make external business partner referrals Host tables at and attend community events Knowledge/Skills/Abilities Knowledge High proficiency in Microsoft Office Skills Effective active listening skills Excellent verbal, interpersonal, and written communication skills Strong organizational and time management skills Abilities Ability to effectively build relationships, establish rapport, and diplomatically communicate information Ability to be adaptable and work in a fast-paced environment Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues Ability to demonstrate strong attention to detail Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification Core Competencies Demonstrating Member Obsession Demonstrating Performance Excellence Demonstrating Innovation Experience Minimum Requirements High School Diploma or GED Minimum of two (2) years of customer service experience Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment Minimum of one (1) year working in a team environment Advanced knowledge of current local, state, and federal regulations Must have the ability to work at multiple branch locations Must have access to reliable transportation to facilitate working in multiple branches Preferred Qualifications Bachelor's Degree Bilingual in English/ Spanish Credit Union experience Series 6, 63, and/or Texas Life and Health Insurance licenses Registered NMLS Investment license Consumer lending experience General knowledge of applicable financial industry regulations Military experience Hours Monday through Friday from 9am to 6pm, and on Saturday from 10am to 2pm. About This Career Opportunity We're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team! INDUFCU

Job Type: Full-Time Exemption Type: Exempt Financial Advisors work in partnership with the credit union to provide comprehensive financial services to credit union members. A Financial Advisor is an integral part of the credit union environment providing wealth management services in the area of investment, insurance, retirement and estate planning. Essential Functions: Department Support Identifies and evaluates customer needs for financial services, assess the objectives and goals of the individual, then develops a personalized investment strategy to implement. Utilizes a financial planning approach and related software to draft a comprehensive financial plan creating customized strategies unique to each member. Remains visible to public to meet potential new clients for A+FCU, including conducting client workshops/seminars on various topics (i.e., Social Security, Education planning, Retirement planning, etc.) Services and performs periodic reviews of existing client accounts and meets with clients periodically to review and update client needs ensuring investment objectives and goals are progressing according to plan. Branch Support Works with branch managers to identify and leverage cross-sell opportunities both to and from investment services. Provides regular feedback to branch employees, credit union leaders and manager regarding business results and development initiatives. Drives investment and program integration initiatives and provides branch personnel training in assigned branches. Commitment to supporting, and contributing to, a team-oriented culture and participation in A+FCU sponsored community events. Miscellaneous Meets regularly with manager for continued training and development. Attends training and/or completing required continuing education and keeps current on investment products and services offered. Stays current and analyzes market conditions. Stays updated on financial and investment vehicles in the market and the tax and securities consequences to clients with particular investments. Maintains confidentiality. Performs additional duties as assigned or directed Education and Experience High school diploma or GED required Bachelor s degree in Business, Finance, or related field preferred Active Series 6, (Series 7 preferred), 63/65 (or 66) licenses along with Texas Life, Accident & Health licenses required Clean U-4 required Two years of sales experience in the financial services industry required (bank or credit union preferred) Certified Financial Planner (CFP) designation preferred Knowledge, Skills & Abilities Strong time management, prioritization, and organizational skills. Proficient in Microsoft Office Suite. Excellent communications skills, both verbal and written, necessary to provide exceptional service to all members/clients and enthusiastically promote the investment program to internal partners and an external network you develop Experience delivering high quality service in all interactions with clients, prospective clients, and staff within a financial institution environment An advanced level of performance and work ethic requiring minimum supervision Strong integrity and ethics Advanced critical thinking, analytical and problem-solving skills Ability to travel between branch locations as needed Physical Functions Must have the ability/stamina to work at least 40 hours a week Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data Must be able to communicate heavily through telephone, e-mail and in-person communications Must be able to engage in problem-solving skills to help identify and solve potential issues in the field Types of Decisions requiring supervisory approval: Situations outside A+FCU policies and procedures

Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $20.99 hourly minimum As an MSO II, your role will be a combination of teller, personal banker, and supervisor. You will create an enjoyable, memorable experience by providing members with exceptional service. You are responsible for processing member transactions, identifying their financial needs, and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members while also supporting the goals of the credit union. As an MSO II, you are an operational expert in branch operations and will be utilized by MSO team members as a resource for more complex transactions and member issues. You will open/close the branch, provide supervisory overrides, and assist with the completion of branch monthly audits. The primary purpose of this position is to assist the credit union in achieving its mission of becoming our members first choice as their partner to make informed financial decisions. With the support of our exceptional staff, we provide products, services, and education while maintaining the highest standards and actively supporting our community. Essential Functions: Teller/Personal Banker Functions Perform all duties and responsibilities of an MSO I. Open business/trust/estate accounts and other specialized accounts as needed. Perform opening and closing of new/existing safe deposit boxes (where applicable). Provide Notary Public services (as assigned). Branch Support Perform monthly teller work audits/cash drawer audits. Assist with researching and resolving teller out-of-balance occurrences. Assist with annual Safe Deposit Box Audit and Bait Money Audit (as needed). Ensure compliance of branch security and safety needs. Assist with Branch Audits ex: Cash Recycling Machine (CRM)/ATM (as assigned). Perform vault responsibilities to include: Buy/sell cash to/from team members Load/balance ATM/CRM Prepare outgoing coin/cash shipments Verify incoming cash shipments (as assigned) Order cash for branch when necessary. Evaluate and report any maintenance or equipment needs of branch to Assistant Branch Manager. Supervisor Functions Perform supervisor overrides and check approvals. Assist with escalated member issues and create resolutions in a timely manner. Provide operational/transactional training to new/existing team members. Responsible for opening the branch, including the monitoring of branch opening safety procedures, updating branch reports, and ordering cash. Responsible for closing the branch, including balancing branch end-of-day totals, securing of assets/facilities, and monitoring overtime occurrences. Respond to after-hours inquiries from the credit union security provider. Provide supervisor/management with guidance on coaching needs of MSO team members. Create a positive branch culture emphasizing internal recognition of performance achievements. Create and implement branch schedule (as assigned). *For information about our benefits, please click the following link: *********************************************************** Education and Experience High school diploma or G.E.D. equivalent. Minimum of one year financial institution experience. Working knowledge of credit union policies and procedures (preferred). Basic knowledge of math/computer skills. Requirements Must be able to stand for long periods of time. Part-time team members must have the ability/stamina to work at least 28 hours per week. Full-time team members must have the ability/stamina to work at least 40 hours per week. Must be able to reach, lift, bend, and carry. Must be able to engage in problem-solving skills to help identify and resolve member issues. Must be able to communicate extensively through in-person, e-mail, written, and telephone communications. Decision-Making Capabilities Must be able to independently determine funds availability of checks deposited/checks cashed. Must be able to independently approve/deny policy exception requests for members. Types of Decisions requiring supervisory approval: Legal questions and situations outside A+FCU policies and procedures.