Customer Success Manager jobs at A Place for Mom

Remote Sales Manager (FIBC Bags $65K to $125K Dallas, TX About the Role: Are you a results-driven Sales Manager with a passion for driving business growth? We're looking for a motivated, experienced individual to lead our sales efforts in the FIBC bags sector. If you have a strong background in manufacturing or packaging sales and want to be part of a company that values strategic thinking and customer relationships, this role is for you. *Key Responsibilities: - Develop and implement targeted sales strategies to grow our footprint in the U.S. market. - Actively identify new business opportunities and cultivate relationships with potential clients. - Maintain and expand relationships with key customers, ensuring their needs are met and business is retained. - Work closely with the marketing team to create compelling sales campaigns that resonate with our target audience. - Stay ahead of market trends, adapting strategies to outpace competitors. - Generate detailed sales reports and forecasts to keep senior management informed of progress. - Lead and support a team of sales professionals, fostering a collaborative and high-performance culture. - Negotiate contracts, secure deals, and meet sales quotas. - Monitor and manage the sales budget to ensure profitability and efficiency. *What We're Looking For: - Proven success in sales within the manufacturing or packaging industries, with a preference for FIBC bag experience. - Strong closing and negotiation skills. - Excellent communication skills, both verbal and written, with the ability to build strong client relationships. - Expertise in developing and executing sales plans that deliver measurable results. - Experience with CRM systems and sales tracking software. - Leadership experience with a track record of coaching teams to success. - Deep understanding of the U.S. market, including regional nuances. - Ability and willingness to travel up to 50%. *Qualifications: - Bachelor's degree in Business, Marketing, or a related field. - 1+ years of experience in CRM software and account management. - 1+ years of negotiation experience in a sales environment. - Strong analytical mindset and business strategy development experience. - Budget management skills and the ability to meet sales targets. - Customer-centric approach with leadership capabilities. *Job Type: - Full-time - Remote *Benefits:* - Competitive salary with performance bonuses - 401(k) plan - Comprehensive health, dental, and vision insurance - Paid time off and flexible scheduling - Cell phone reimbursement - Work-from-home flexibility *Schedule: - Monday to Friday, 8-hour shifts *Location: - Fully remote role based in Dallas, TX, with travel required up to 50%. If you're a strategic thinker with a proven track record in sales and are excited about the opportunity to lead a dynamic sales team, we'd love to hear from you! Apply today to be part of a growing company with a strong vision for the future.

Important notice: currently available to those in the 35-mile radius of our office in Boca Raton, FL. Ready to lead a high-performing sales team and drive growth? Join All Star Healthcare Solutions as a Sales Manager and play a pivotal role in shaping success. You'll guide and inspire a team of talented professionals, foster strong client relationships, and deliver results that align with our core values of loyalty, trust, and long-term success. Work from All Star's brand-new headquarters at BRIC, a state-of-the-art campus featuring onsite daycare, a fitness center, and a free Tri-Rail shuttle. Plus, we've invested in Salesforce, the world's #1 CRM platform, giving you and your team powerful tools and training to maximize performance. If you're passionate about leadership and driving revenue, this is your opportunity to make an impact. Essential Duties & Responsibilities • Lead weekly meetings with Sales Consultants to review activity, progress, strategies, and achievements. • Provide coaching and mentorship to Team Captains to maximize production. • Conduct regular one-on-one and side-by-side coaching sessions to drive accountability and performance. • Recruit, interview, and train Sales Consultants to build a high-performing team. • Develop and maintain strong relationships with physicians and clients through collaboration and frequent communication. • Monitor and analyze sales processes to ensure compliance with company standards. • Source physicians nationwide using cold calling, database tools, and internet research. • Match physicians to client sites based on skill level, licensing, credentials, and regulatory requirements. • Participate in negotiations for physician placement opportunities. • Support physicians throughout the recruitment process, including offers, negotiations, relocation, and contract signing. • Maintain and expand a client database to support ongoing business development. • Achieve defined sales quotas by initiating and maintaining client relationships. • Ensure compliance with company objectives and government regulations. • Direct and support consistent implementation of company initiatives. • Perform other duties as assigned by leadership. Skills & Abilities • Strong persuasive and influential communication skills (verbal and written). • Proven ability to meet and exceed strict sales goals in a competitive environment. • Skilled at building rapport with physicians and clients. • Effective negotiation and conflict resolution skills. • Excellent time management and organizational abilities. Education & Experience • Bachelor's degree in Business Administration, Marketing, Communication, Management, or related field (or equivalent combination of education and experience). • Minimum of 4 years in a sales-driven environment required. • Supervisory or team leadership experience preferred. • Prior healthcare staffing experience strongly preferred. • Working knowledge of medical terminology and physician specialties. Awards • SIA Largest Healthcare Staffing Firms in the US • SIA Largest Staffing Firms in the US • SIA Best Staffing Firms to Work For • Modern Healthcare Best Places to Work in Healthcare • Sun Sentinel Top Workplaces in South Florida • South Florida Business Journal Business of the Year Finalist • ClearlyRated Best of Staffing Client & Talent Satisfaction Awards Ready to Lead and Make an Impact? If you're a driven sales leader with a passion for healthcare staffing and the ability to inspire high-performing teams, we want to hear from you! Join us in shaping the future of locum tenens staffing while building lasting relationships with physicians and clients nationwide

Description At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . . Have Purpose - we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly - we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected - our favorite thing about our workday is each other. Support one another - no one says, “That's not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood - we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want Do you build great customer relationships that inspire loyalty? Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business? Do you easily multitask and juggle the many demands on your time while engaging and following up with customers? Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers? What you will do As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you'll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health's solutions. Finally, you'll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities, including mastery of the Challenger TM sales method. Challenger TM will equip you to lead insight-driven sales conversations with customers as you move them toward Human Understanding. What you need Bachelor's Degree Required Healthcare experience a plus The ability to travel up to 30%. Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales Effective presentation and facilitation skills Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred High learning agility and ability to think critically Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through A valid driver's license is required Compensation In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Again, hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C. In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy. Have Purpose. Think Boldly. Feel Connected. Be Understood.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Account Management. Occasional travel (10%) may be required for in-person events or meetings. What you'll do: Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health's largest and most impactful partners. Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts. Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals. Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction. Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by: Developing timely, actionable account plans Managing census files efficiently Designing and executing member engagement communications Preparing and presenting business reviews to senior HR executives Delivering insightful, data-driven recommendations aligned with customer success metrics Developing renewals strategy and delivering proposals/contracts Managing the end-to-end deal cycle (procurement process) Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams. Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings. Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies. What success looks like: Customer Renewal and Expansion Relationship with Executive Buyers Gross Retention Rate (GRR) Net Revenue Retention (NRR) Net CACV Retention (NCR) Product utilization and engagement Net Promoter Score (NPS) Customer Health Score What you'll bring: Bachelor's degree or higher preferred. 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies. Previous experience driving forecasting, renewals, and upsell revenue. Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more. Strong understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion. Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships. Experience creating growth through portfolio management, upsells, and cross-sell opportunities. Organized, with high attention to detail and the ability to manage competing priorities effectively. Resourceful, proactive, and able to thrive in fast-paced environments. Ability to probe, challenge, and consult customers to align solutions with their ultimate needs. High integrity and professionalism, with a passion for transforming mental healthcare. The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time-whether it's therapy, coaching, medication, or beyond-tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started-join us on our journey to make mental healthcare accessible to everyone, everywhere. We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers. This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events. What you'll be doing: Serve as the product expert and mental health advocate for an enterprise book of business. Develop and maintain positive working relationships with multiple customers and consultants. Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics. Own the full customer lifecycle from implementations to engagement strategies to contract renewals. Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. Work cross-functionally to provide key customer feedback and process improvements. Provide sales support as needed. What success looks like in this role: Grow Pipeline: Add new opportunities through discovery with customers and/or consultants Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members Build Advocacy: Develop multithreaded relationships within your book of business Educate: Bring ideas on best approaches for engagement tactics based on a customers demographics or painpoints Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success. What we expect from you: You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management. You have experience in upselling and retaining customers to drive additional revenue. You have experience using SaaS-based solutions and platforms. You have experience owning the life cycle contract renewals. You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. You have a deep passion to transform the U.S. healthcare system, especially mental health. You have the willingness and ability to travel as needed (approx. 15%). You have a Bachelor's degree or higher, preferred. The target base salary range for this position is $106,400 - $138,400, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: **************************************** Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Avante is an early-stage AI SaaS startup based in Seattle, WA, with an in-office culture (4 days per week on-site). We're on a mission to transform how self-funded employers manage their benefits and HR operations, shifting them from reactive firefighting to proactive, data-driven planning. In the U.S., employers spend over $1.3 trillion annually on healthcare, making it their second-largest business expense after payroll. Yet the system remains fragmented, opaque, and inefficient, costing companies billions in unnecessary claims, underutilized programs, and employee dissatisfaction. Avante addresses this head-on by unifying disjointed benefits data, layering in AI, and delivering personalized, actionable insights to both employers and employees. We're well-funded with backing from leading venture and strategic investors, and our platform is already in use by several innovative employers who are seeing measurable value-from cost containment and better vendor oversight to improved employee experience and engagement.At Avante, we believe the future of benefits is intelligent, employee-centric, and outcome-driven-and we're building the operating system to power that future. Role Overview: We are seeking an experienced enterprise SaaS leader (8+ years) to define and scale Avante's Customer Experience (CX) function from the ground up. This Head of CX role is a new leadership position and offers the opportunity to join Avante's executive team, reporting directly to the CEO and shaping how we deliver value to our customers throughout their lifecycle. You will own the end-to-end post-sales journey-from onboarding and implementation to customer success, renewals and expansions, and QBRs. In the near term, this is a hands-on, “player-coach” role, directly engaging with customers while building foundational processes. Over time, you'll hire, mentor, and lead a high-performing CX organization that drives retention, expansion, and customer advocacy at scale. This is a rare opportunity to architect how a company builds and sustains relationships with Fortune 1000 employers-while shaping the trajectory of a startup redefining how benefits are delivered and experienced.Key Responsibilities: Customer Success Leadership: Build and own the Avante client experience, ensuring every customer's value realization goes beyond expectations. Define and refine processes for onboarding, support, renewals, and advocacy. Onboarding & Implementation: Design and lead high-quality implementation programs that set customers up for long-term success. Renewals & Retention: Use an understanding of adoption patterns and business value to expand Avante's footprint in every account. Establish playbooks for QBRs, renewal planning, and account health monitoring. Customer Advocacy: Develop deep, trusted relationships with executives and HR leaders at customer organizations. Turn customers into references, champions, and long-term partners. Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing to ensure alignment across the customer journey. Provide customer insights that shape roadmap, messaging, and go-to-market. Team Development: As the company scales, hire and lead a world-class CX team, including CSMs, implementation specialists, and support. Foster a culture of accountability, collaboration, and customer obsession. Metrics & Systems: Define and track KPIs such as Net Revenue Retention (NRR), time-to-value, and customer health. Build the systems and dashboards needed to measure impact and forecast outcomes. Qualifications: 8+ years in B2B SaaS, with a proven track record leading Customer Success or Customer Experience teams. Experience managing enterprise accounts with complex implementations and long sales cycles. Strong understanding of Net Revenue Retention (NRR) and how to operationalize it. History of building CX functions in early-stage or high-growth environments; comfortable with ambiguity and building from zero to one. Exceptional communication and executive presence-able to engage credibly with senior HR, benefits, and finance leaders. Data-driven orientation: fluent in metrics, dashboards, and health scoring models. Collaborative leader who thrives cross-functionally, balancing empathy for customers with commercial outcomes. Passion for Avante's mission and a desire to transform how employers manage healthcare and benefits. Must be based in or willing to relocate to Seattle. In-person collaboration is core to our culture (4 days/week on-site). Why Join Avante: Ownership from Day One: You'll architect Avante's customer success strategy, processes, and team. Your fingerprints will be all over how we build enduring customer relationships. Executive Seat at the Table: As part of the leadership team, you'll directly shape strategy across the company-from product and partnerships to revenue growth. Impact at Scale: Our customers are large, complex enterprises. The programs you build will directly influence how Fortune 1000 employers manage billions in healthcare spend. Top-Tier Backing & Momentum: Avante is well-capitalized, with support from leading VCs and strategic healthcare leaders. We already have paying enterprise customers and growing traction in the market. Growth Potential: Join at a pivotal stage. You'll have the opportunity to scale a team, own a critical function, and grow with the company as we accelerate toward $25M ARR. Mission-Driven Culture: We're small, scrappy, and obsessed with solving big problems together. We believe in kind candor, high standards, and deep trust.

Job DescriptionAvante is an early-stage AI SaaS startup based in Seattle, WA, with an in-office culture (4 days per week on-site). We're on a mission to transform how self-funded employers manage their benefits and HR operations, shifting them from reactive firefighting to proactive, data-driven planning. In the U.S., employers spend over $1.3 trillion annually on healthcare, making it their second-largest business expense after payroll. Yet the system remains fragmented, opaque, and inefficient, costing companies billions in unnecessary claims, underutilized programs, and employee dissatisfaction. Avante addresses this head-on by unifying disjointed benefits data, layering in AI, and delivering personalized, actionable insights to both employers and employees. We're well-funded with backing from leading venture and strategic investors, and our platform is already in use by several innovative employers who are seeing measurable value-from cost containment and better vendor oversight to improved employee experience and engagement.At Avante, we believe the future of benefits is intelligent, employee-centric, and outcome-driven-and we're building the operating system to power that future. Role Overview: We are seeking an experienced enterprise SaaS leader (8+ years) to define and scale Avante's Customer Experience (CX) function from the ground up. This Head of CX role is a new leadership position and offers the opportunity to join Avante's executive team, reporting directly to the CEO and shaping how we deliver value to our customers throughout their lifecycle. You will own the end-to-end post-sales journey-from onboarding and implementation to customer success, renewals and expansions, and QBRs. In the near term, this is a hands-on, “player-coach” role, directly engaging with customers while building foundational processes. Over time, you'll hire, mentor, and lead a high-performing CX organization that drives retention, expansion, and customer advocacy at scale. This is a rare opportunity to architect how a company builds and sustains relationships with Fortune 1000 employers-while shaping the trajectory of a startup redefining how benefits are delivered and experienced.Key Responsibilities: Customer Success Leadership: Build and own the Avante client experience, ensuring every customer's value realization goes beyond expectations. Define and refine processes for onboarding, support, renewals, and advocacy. Onboarding & Implementation: Design and lead high-quality implementation programs that set customers up for long-term success. Renewals & Retention: Use an understanding of adoption patterns and business value to expand Avante's footprint in every account. Establish playbooks for QBRs, renewal planning, and account health monitoring. Customer Advocacy: Develop deep, trusted relationships with executives and HR leaders at customer organizations. Turn customers into references, champions, and long-term partners. Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing to ensure alignment across the customer journey. Provide customer insights that shape roadmap, messaging, and go-to-market. Team Development: As the company scales, hire and lead a world-class CX team, including CSMs, implementation specialists, and support. Foster a culture of accountability, collaboration, and customer obsession. Metrics & Systems: Define and track KPIs such as Net Revenue Retention (NRR), time-to-value, and customer health. Build the systems and dashboards needed to measure impact and forecast outcomes. Qualifications: 8+ years in B2B SaaS, with a proven track record leading Customer Success or Customer Experience teams. Experience managing enterprise accounts with complex implementations and long sales cycles. Strong understanding of Net Revenue Retention (NRR) and how to operationalize it. History of building CX functions in early-stage or high-growth environments; comfortable with ambiguity and building from zero to one. Exceptional communication and executive presence-able to engage credibly with senior HR, benefits, and finance leaders. Data-driven orientation: fluent in metrics, dashboards, and health scoring models. Collaborative leader who thrives cross-functionally, balancing empathy for customers with commercial outcomes. Passion for Avante's mission and a desire to transform how employers manage healthcare and benefits. Must be based in or willing to relocate to Seattle. In-person collaboration is core to our culture (4 days/week on-site). Why Join Avante: Ownership from Day One: You'll architect Avante's customer success strategy, processes, and team. Your fingerprints will be all over how we build enduring customer relationships. Executive Seat at the Table: As part of the leadership team, you'll directly shape strategy across the company-from product and partnerships to revenue growth. Impact at Scale: Our customers are large, complex enterprises. The programs you build will directly influence how Fortune 1000 employers manage billions in healthcare spend. Top-Tier Backing & Momentum: Avante is well-capitalized, with support from leading VCs and strategic healthcare leaders. We already have paying enterprise customers and growing traction in the market. Growth Potential: Join at a pivotal stage. You'll have the opportunity to scale a team, own a critical function, and grow with the company as we accelerate toward $25M ARR. Mission-Driven Culture: We're small, scrappy, and obsessed with solving big problems together. We believe in kind candor, high standards, and deep trust. This position includes a generous equity grant and full benefits.

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. As the Manager II, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model. Responsibilities: * Lead a team of 7-12 customer success professionals, including individual contributors and emerging leaders, through hiring, training, performance reviews, coaching, and career development. * Drive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks. * Oversee the implementation and continuous improvement of KPIs and performance metrics, ensuring the team meets or exceeds goals related to customer satisfaction, turnaround time, and service quality. * Serve as the primary escalation point for complex and high-urgency issues, working cross-functionally to resolve escalations and provide a seamless customer experience. * Champion process improvement initiatives, identifying opportunities to automate workflows, reduce turnaround times, and enhance overall efficiency in service delivery. * Collaborate with the Product team to advocate for necessary product developments and enhancements that scale with customer needs, ensuring feedback loops and prioritization align with business goals. * Use a data-driven approach to identify gaps in individual and team performance, adapting strategies and coaching methods to continuously improve outcomes. * Foster strong relationships with key clients, ensuring their regional needs are met, and proactively identifying opportunities to strengthen customer loyalty and satisfaction. * Mentor and coach team members in leadership roles, helping them develop skills necessary for managing their own teams and driving their career growth within the organization. * This position requires travel up to 15% of the time, depending on location and regional needs. Qualifications: * Bachelor's degree required; advanced degree in business, healthcare, or a related field is a plus. * 5+ years of experience in customer success, client services, or a similar customer-facing role, with 3+ years of experience managing teams in a fast-paced environment. * Demonstrated success in healthcare, life sciences, or technology industries is highly preferred. * Proven track record of driving strategic process improvements and managing cross-functional projects that deliver measurable results. * Strong analytical skills, with experience leveraging data tools such as Looker, Salesforce, and other BI platforms to make informed decisions. * Excellent communication and relationship-building skills, with the ability to influence stakeholders across all levels of the organization. * Strong organizational skills, with the ability to manage multiple priorities and teams in a dynamic environment. * Bias for action, with a proven ability to navigate complexity and deliver results in a competitive and evolving market. Join us at Tempus and be part of a team that is making a meaningful impact on the healthcare industry through precision medicine and advanced technology. #LI-NK1 #LI-HYBRID $72,000-$100,000 The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Garten, we are pioneering a modern approach to health and wellbeing in the workplace, because we know that a team that is filled with inspiration and equipped to face the day can change the world. Working with businesses that are or want to answer the call of change, we see high-quality food and a holistic approach to wellness as critical ingredients in creating a team of happy, thriving employees. Born from a desire to democratize wellness, we set the standard for healthier living in today's workplace. Through curated nutrition to proprietary data analysis, we transform the way our client partners support their most important asset, their employees. Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client accounts.The role also serves as a client and company liaison for all Garten Market accounts as directed in the markets this sub-product is available. Focused solely on helping establish small and medium account management as a separate and distinct line of business, this position requires high energy, passion, a bias for execution, innate ownership of client opportunities, and high level skills in time and territory management in order to retain and grow SMB and Garten Market account. Job Duties / Responsibilities Work closely with Solutions Desk and Ops Team as they own the client site : deliveries, orders, Garten Market kiosks- set up and removal, equipment tickets, COI requests, and product swaps. Take ownership of the client experience : contracts, renewals, ongoing client comms, price negotiations, up-selling and cross-selling with all garten sub-brands, moves and expansions, and subsidies for Garten Market. Maintain, foster, and develop remote client relationships with SMB and Garten Market client accounts in all markets across the country. Develop partner-relationships with clients to support their efforts to engage their employees' wellness journey, and thus reap the benefits in all measurable areas. Develop, maintain, and support operational teams directly servicing National SMB clients in all markets. Conduct regularly scheduled calls with all client representatives in each market to monitor overall client health, and evaluate risk. Develop processes to address client opportunities in all markets. Conduct regularly scheduled meetings with all Operations Managers supporting SMB client accounts; to identify opportunities, and reward stellar performance. Communicate with all departments within Oh My Green to anticipate and support client accounts current and future [growth] needs; developing systems and processes to support those needs and grow the relationship. Stay on top of industry trends, as well as overall market influences impacting health and wellness. Qualifications 2+ years of experience in Account Management, Office Administration, Retail, Customer Service experience, Hospitality, or food experience Proven high-volume remote Account Management experience with a focus on transactional accounts A history of successful deal wins through meaningful influencing of customers and team members Must be able to use and learn new technology (tech savvy) including multiple proprietary aps A personal focus on Wellness and Nutrition Preferred BA (in progress or completed) in Humanities, Social Science, or Business ServSafe (Food Handling) certified Skills Detail oriented, reliable, on- time, and organized A quick learner; proactive, and someone who responds quickly An inherent business approach based on prioritization, delegation, and asking for help An existing naturalness, ease, and credibility in communicating directly with gatekeepers & entry level customers The proven ability to work successfully remotely and “on the road” Strong communication and interpersonal skills Professional finesse in independently managing time sensitive challenges and opportunities Demonstrated skill in developing, managing, and measuring reactive/transactional business relationships and experience in converting them to protected business and growing revenue through your proactive approach The ability to grow profitable revenue through gaining internal and external alignment A business approach this is equally driven by client care, creativity, and accountability Leadership qualities that include proactive problem solving, time-bound ideation, and custom reporting Working Conditions The ability to work successfully in a home office environment (80% of time) Must be full-time and flexible in schedule working late, early and occasional weekends Up to 35% national travel Must be able to lift 25+ lbs and lift at arms length above their head & stand for long periods

Job description About Us Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is a venture funded by the same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. Why join Us? ● You will be proud of being part of a team that is revolutionizing dentistry in US. ● We enable our employees with challenging opportunities to scale towards positions responsible for organizational planning and decision making. ● Work in a cross-geographical, cross-cultural high skilled product engineering team. Job Overview The CareStack customer success manager (CSM) ensures customers are on boarded onto the CareStack platform effectively, and their Dental Practice is setup for success leveraging everything that the CareStack platform provides. CSM - KEY RESPONSIBILITIES ● Customer Success as a Business Function ⮚ Ensure new CareStack customers have a solid foundation with respect to CareStack setup and configuration. ⮚ Ensure Key personnel at the customer end are trained on CareStack. ⮚ Ensure new CareStack customers adopt recommended Standard Operating Procedures, & Best Practice Workflows, at their dental practice.Orlando. Trivandrum. Kochi ⮚ Define, Track and Monitor Customer health with regards to: ◆ CareStack Product Feedbacks ◆ CareStack Customer support interactions ⮚ Key Performance Indicators (KPIs) for business success ⮚ Ensure the best possible customer experience at all times. ● Subject Matter Expert (SME) & Team Enabler ⮚ Serve as SME for everything CareStack. ⮚ Serve as SME for recommended best practices and Key Performance Indicators for Dental Practices. ⮚ Create and promote a learning environment. ⮚ Help develop competency improvement training and assessment programs for the team. ⮚ Help improve the policies and procedures that enable efficient customer success management. ⮚ Handle escalated customer support situations that require expert involvement. ● Collaborate in a Globally Distributed Technology Company ⮚ Collaborate with a globally distributed team of Level 1, Level 2 and Level 3 technical support team to enable efficient customer support. ⮚ Collaborate with external vendors and partners to obtain speedy resolutions to customer concerns.Orlando. Trivandrum. Kochi ⮚ Collaborate with a globally distributed Product Engineering team to bring about the most sought after product changes for our customers. ⮚ Collaborate with the CareStack Product Management team to ensure the product roadmap meets all relevant customer and industry needs. Job requirements JOB TYPE:Full Time. On-Premise in-office job based out of the Celebration FL corporate office. Not a hybrid or remoteposition. (This is needed to realize the swift ramp up of all internal organization functions, to furthersupport the exponential increase in scale of operations planned at CareStack in the coming years. This alsomeans increased growth opportunities to all our team members.) MUST HAVE EXPERTISE Minimum of one Dental practice management software Revenue Cycle Management Key Performance Indicators (KPIs) for Dental Practices All job functions and workflows at a Dental practice MUST HAVE EXPERIENCE Minimum of 5 years in US Dentistry Minimum of 1 year managing a large (high volume) Dental Practice Working with clearing houses, electronic eligibility & claims, ERAs MUST HAVE PROFESSIONAL ATTRIBUTES ● Fast Learner ● Critical Thinker ● Concise and Precise in communications. ● Tech Savvy Problem Solver. ● Team Builder and Motivator. ● Operational excellence focused. ● Strong analytical and problem solving skills. ● Excellent writing and speaking skills that engages the listener. ● Passionate about working in teams, and serving customers. All done! Your application has been successfully submitted! Other jobs

Job Description The Customer Success Manager will play a crucial role in ensuring the satisfaction and retention of our clients. This role involves building and maintaining solid relationships with customers, understanding their needs, and proactively addressing any issues or concerns they may have. The Customer Success Manager will work closely with various internal teams, including sales, development, and product, to maintain and ensure a seamless customer experience. About You You are passionate about serving others, thrive on identifying and honoring differences, and ensure every interaction is tailored to the individual. You welcome challenges as an opportunity to learn and improve processes. You enjoy playing on a team and leveraging the different skills each teammate brings to the table. You seek ways to say yes, find solutions if they're not immediately apparent, and are driven to deliver outstanding service. What You'll Do You will report to the Global Head of Customer Success, and oversee the full spectrum of the customer experience, from initial onboarding to ongoing support and contract renewals. Your responsibilities include and are not limited to facilitating onboarding processes, providing continuous client training, conducting regular check-ins, identifying opportunities for upselling or cross-selling, managing issue escalations, gathering and synthesizing client feedback, and advocating for customer-driven feature requests, all while collaborating and prioritizing with other internal team's needs. These responsibilities will remain ever-changing based on the business's and our clients' needs. Requirements 1 - 2+ years of experience in customer success, account management, or a related field, preferably in a SaaS or tech-enabled company. Demonstrated success in onboarding, retaining, and growing customer accounts. High interpersonal skills and the ability to rapidly build rapport with customers at all levels. Excellent communication skills, both verbal and written. High levels of research and investigative capabilities. Experience working with CRM software. Familiarity with customer success best practices and methodologies. Familiarity with collaboration tools like Slack, Notion, and Google Suite. Ability to learn new tools quickly. Bachelor's degree in communications, business, or a related field preferred.

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. Please note: this role is 100% in-office in our Pasadena Office At Compass You Will: Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations What We're Looking For: 2-3 years of experience in customer service, training, office management, hospitality, or operations Previous experience in real estate a plus Previous experience with live or virtual training a plus Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus Passion for supporting and serving agents trying to grow their businesses The ability to establish credibility with key agent decision-makers and influencers Great listening skills, connects well with others, and is empathetic of the customer's pain points A passion for creating community within a space; you encourage in-office interaction, bonding and engagement Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly Skilled communicator with great interpersonal skills, ability to build and manage relationships Meticulous attention to detail, highly organized Strong creative writing skills and eye for design Ability to work in the office during standard operating hours Ability to lift up to 25 lbs The base pay range for this position is $26.00 -$30.00/hr; however, pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. Perks that You Need to Know About: Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance. Do your best work, be your authentic self. At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers. Notice for California Applicants Los Angeles County Fair Chance Notice

As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience. Please note: this role is 100% in-office in our Pasadena Office At Compass You Will: * Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings * Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions * Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests * Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass * Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity * Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent * Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations What We're Looking For: * 2-3 years of experience in customer service, training, office management, hospitality, or operations * Previous experience in real estate a plus * Previous experience with live or virtual training a plus * Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus * Passion for supporting and serving agents trying to grow their businesses * The ability to establish credibility with key agent decision-makers and influencers * Great listening skills, connects well with others, and is empathetic of the customer's pain points * A passion for creating community within a space; you encourage in-office interaction, bonding and engagement * Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly * Skilled communicator with great interpersonal skills, ability to build and manage relationships * Meticulous attention to detail, highly organized * Strong creative writing skills and eye for design * Ability to work in the office during standard operating hours * Ability to lift up to 25 lbs The base pay range for this position is $26.00 -$30.00/hr; however, pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for cybersecurity resilience, risk management, disaster recovery, and migration. This helps global organizations pursue digital transformation in the cloud while still safeguarding their on-premise Active Directory investments. Second, Quest is dedicated to helping customers unlock value from all their data through AI and data solutions. Their goal is to de-risk AI adoption and maximize data return on investment by offering integrated capabilities across the data management lifecycle, including metadata management, data operations, and infrastructure solutions. This empowers data and IT leadership to accelerate their data and AI initiatives. Role Summary As the Customer Success People Manager, you will be accountable for the performance, engagement, and professional development of a team of CSMs supporting Quest's most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes. You'll also serve as a key partner to cross-functional stakeholders across Sales, Renewals, Product, and Support to ensure strategic alignment and continuous improvement. This position is an in-office-based role located in The Domain area of Austin. Responsibilities Team Leadership and Development - Lead, mentor, and support a team of Customer Success Managers to deliver consistent and high-quality customer experiences. - Provide regular coaching, performance feedback, and career development planning for each team member. - Foster a culture of accountability, growth, and customer-centric thinking within the team. - Create onboarding and ongoing enablement programs to elevate team capabilities. Customer Success Strategy and Execution - Set strategic goals and KPIs aligned with company objectives for adoption, retention, value realization, and customer health. - Review and guide the creation and execution of customer Success Plans and Executive Business Reviews (EBRs). - Oversee engagement for key customers, ensuring high satisfaction, risk mitigation, and long-term success. Operational Excellence - Monitor and report on key performance indicators, including renewal rates, customer satisfaction, and CSQL generation. - Champion the adoption and utilization of tools (e.g., Gainsight, Salesforce) for tracking engagement, risks, and success metrics. - Lead and scale Customer Success initiatives and process improvements to drive team efficiency and effectiveness. - Serve as an escalation point for critical issues and ensure swift resolution and customer advocacy. Cross-functional Collaboration - Work closely with Sales, Support, Product Management, and Renewals to align on account strategies and customer needs. - Surface product feedback and customer insights to influence roadmap prioritization and innovation. Qualifications - Minimum of 2 years of experience managing or leading a team in Customer Success, Technical Account Management, or a related function. - At least 5 years of professional experience in Customer Success, account management, technical solution delivery, or enterprise SaaS. - Proven ability to manage executive-level relationships, including VP/CxO stakeholders. - Demonstrated experience coaching teams on customer engagement strategies and driving customer value realization. - Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation. - Exceptional communication, interpersonal, and conflict resolution skills. - Experience with customer success tools (e.g., Gainsight, Totango) and CRM platforms (e.g., Salesforce). - Strong analytical skills with the ability to assess customer health and forecast risk or expansion opportunities. What will make you stand out -Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS -Previous Customer Success experience in a company with B2B Software. -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking -Knowledge of AI tools and practices to streamline Customer Success operations. Join us in delivering exceptional customer outcomes while growing and leading an outstanding Customer Success team! Company Overview Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Why Quest At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer: • Competitive pay, annual bonuses, and top-performer recognition. • Comprehensive health, family, and retirement benefits. • Flexible work options, generous PTO, and wellness programs. • Professional growth through learning platforms, mentorship, and leadership programs. • Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council. Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages. Come join us. For more information, visit us on the web at Quest Careers | Innovate. Collaborate. Grow. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

Quest Software has a two-pronged mission: helping organizations manage and secure their Microsoft environments and leverage their data effectively. First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for cybersecurity resilience, risk management, disaster recovery, and migration. This helps global organizations pursue digital transformation in the cloud while still safeguarding their on-premise Active Directory investments. Second, Quest is dedicated to helping customers unlock value from all their data through AI and data solutions. Their goal is to de-risk AI adoption and maximize data return on investment by offering integrated capabilities across the data management lifecycle, including metadata management, data operations, and infrastructure solutions. This empowers data and IT leadership to accelerate their data and AI initiatives. Role Summary The Customer Success Organization focuses on our most strategic customers. As a Strategic Customer Success Manager at Quest, you'll play a pivotal role in ensuring these customers realize maximum value from their investments through comprehensive adoption and value engagements. The CSM will manage a portfolio of accounts and lead engagement throughout the customer lifecycle-from deployment and adoption through value realization and renewal-ensuring satisfaction and long-term success. You'll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they achieve their goals and derive measurable value from Quest solutions. You'll also surface Customer Success Qualified Leads (CSQLs) and coordinate with Account Management for follow-up. CSMs support renewal contracting processes and are expected to stay informed on Quest's evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings. Above all, this role is accountable for retention-sustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn. This position is an in-office-based role located in The Domain area of Austin. Responsibilities -Owns the customer relationship of a global or large-scale strategic account and actively manages the stakeholder relationship at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions -Develops and nurtures relationships and adjusts value and adoption messaging according to the levels and interests of customer stakeholders -Coaches peers on strategic approaches, provides mentorship for Enterprise CSMs to help them grow their knowledge, and offer a premium customer experience -Identifies and creates solutions to address Customer Success needs, improve effectiveness and efficiency, and deliver to or exceed key customer metrics. -Develops and maintains strategic Success Plans that align with value milestones and customer-defined business outcomes. -Partners with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of Quest technologies. -Monitors customer analytics and KPIs to reinforce the value of the customer solution, identify areas to improve customer experience, and optimize the solution. -Facilitates Executive Business Reviews (EBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and growth opportunities. -Delivers an outstanding customer experience to support our brand promise of delivering superior outcomes and to support and identify cross-sell and upsell of services and products. -Actively monitors customer engagement signals and sentiment; logs risks and opportunities in CRM and triggers internal playbooks where applicable. -Supports collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment. -Acts as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within Quest are engaged for quick resolution. -Works within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience. Qualifications -Minimum of 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption. -Minimum of 6 years of experience in customer management within platform management and security solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. -Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions -Ability to manage executive relationships and discussions (VP/CxO) -Skilled in bringing in an SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience -Strong knowledge of Customer Success best practices, with experience in defining processes and providing enablement programs to promote adoption in CS and across the company -Excellent organizational skills and ability to establish milestones and keep success plans on task. -Adept at handling internal and external escalations. -Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers. -Experience in leading, adopting, and driving change internally or externally. -Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements. -Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans. -An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage. What Will Make You Stand Out -Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS. -Previous Customer Success experience in a company with B2B Software. -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes. Company Overview Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies - including 90% of the Fortune 500 - trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Why Quest At Quest, your work makes an impact. You'll help organizations get AI-ready while building your career with a global team of innovators. We offer: Competitive pay, annual bonuses, and top-performer recognition. Comprehensive health, family, and retirement benefits. Flexible work options, generous PTO, and wellness programs. Professional growth through learning platforms, mentorship, and leadership programs. Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council. Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages. Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************.

Meet Instinct 👋 Instinct Science is an animal health software company that helps the world's leading veterinary practices deliver exceptional patient care, improve staff efficiency, and minimize team stress and burnout. Our easy-to-use EMR platform acts as the nerve center for veterinarians, veterinary nurses, and support staff alike, fostering seamless collaboration across teams. With our January 2024 acquisition of VetMedux, a company providing trusted education (Clinician's Brief) and clinical decision support (Standards of Care™, Plumb's) for veterinarians, Instinct has strengthened our commitment to delivering the mission-critical tools veterinary practices need to care for their patients at the highest level and with the best outcomes. We're fueled by compassion! Our team, our customers, and their patients and animal owners matter immensely to us. We put the Customer First; Act with Grace, Not Teeth; Do the Right Things for the Right Reasons; and know that Excellence is in our DNA. If these values speak to you, you might be a good fit for our Customer Success Manager role. A Sneak Peek of Your Role 🔭 This job, and the team at Instinct, is remote. This isn't a typical Customer Success role. It's a role for a thoughtful, motivated problem-solver who wants to define what great customer partnership looks like in veterinary medicine. You'll support a portfolio of hospitals using Instinct's tools (Instinct EMR, Treatment Plan, Plumb's, and Standards of Care) in their everyday clinical workflow. Your mission is simple and meaningful: help hospitals get real value from Instinct - value they can feel in their daily workflow, team confidence, and patient care. You'll build trust with clinical teams by showing them how to use our tools to reduce stress, support staff, and deliver safer patient care. You'll use data and curiosity to understand what's working, what's not, and where teams need help most. What You'll Do 🐱 💻 Drive Retention & Growth You own the success of your portfolio and build strong long-term relationships that lead to high retention. You act as a trusted advisor, helping hospitals and practices connect Instinct's tools to their real-world challenges and goals. When a customer is ready to grow, you help them understand how Instinct's broader platform - including our EMR - can support their next stage. You lead meaningful reviews that focus on impact - how Instinct is improving care, workflow, and the day-to-day experience for the team. Strategic Support You look for patterns across your portfolio and share helpful guidance, resources, and best practices without losing the personal touch. You use tools and technology to stay organized and informed, so your time is spent where it matters most - helping customers succeed. Strengthen Workflow & Clinical Confidence You know Instinct products deeply and can help teams apply them in practical, time-saving ways. You quickly recognize when teams are unsure or overwhelmed and help them build confidence - especially in high-pressure clinical moments. You tie Instinct's tools back to what hospitals care about most - smoother communication, less chaos, and safer patient care. Who You Are 🐱 💻 Must Haves: Customer Success (or similar) Experience: 3+ years in SaaS Customer Success or Account Management with a strong track record of retention or growth. Veterinary Experience: 5+ years in a veterinary hospital with a deep understanding of clinical and or operational workflows. Product Expertise: Hands-on experience with Instinct EMR or Treatment Plan, and Plumbs or Standards of Care. Tech Forward: Confident using dashboards and modern AI tools that enhance your productivity. Preferred: BS/BA degree preferred. Licensed Veterinary Technician (LVT/CVT/RVT) strongly preferred. How Instinct will care about YOU 🌞 We offer a supportive and caring work environment. We are transparent, open, honest, and empathic, both internally and externally. We pay our team well. We offer medical, dental and vision benefits and 401K with match. We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays. We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work. We provide all-expense-paid time throughout the year together, including at our annual retreat. The compensation range for this role is $65,000 - $95,000. Actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience. Instinct is an equal opportunity employer committed to equality and providing a pleasant work environment free from harassment or discrimination in any form. All employees will be treated equally without regard to race, color, religion, sex, sexual orientation, gender identity, family or parental status, national origin, ancestry, veteran, or disability status. If you require accommodations throughout any part of the pre-employment process, please contact our People team at [email protected]

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category. The Customer Success Organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. You will own the responsibility of working with our customers to ensure they get the most value possible, but you will not be alone . Your team of channel partners, account managers, solution engineers, support engineers and consultants are key resources you will leverage to make sure our customers are successful. As the CSM, you will own driving and measuring the customer's satisfaction and retention. The CSM will manage a portfolio of accounts throughout the customer lifecycle-from deployment and adoption through value realization and renewal-ensuring satisfaction and long-term success. You'll leverage your expertise to guide customers through their journey, maintain consistent engagement, and ensure they derive measurable value from One Identity solutions. You'll also surface up-sell and cross-sell leads to our partners and Account Managers for follow-up. CSMs support renewal contracting processes and are expected to stay informed on One Identity's evolving product portfolio, demonstrating the ability to quickly learn and communicate the value of new offerings. This position is based in our Dublin, OH office, with a requirement to work in the office 3 days a week. Responsibilities -Proactively manage named accounts and be accountable for engagement and satisfaction over the lifetime of the customer -Can develop and nurture relationships and adjust value and adoption messaging according to the levels and interests of customer stakeholders -Coaches peers on strategic approaches, provide mentorship for Enterprise CSMs to help them grow their knowledge and provide premium customer experience -Identifies and creates solutions to address CS needs, improve effectiveness and efficiency, and delivery to or exceed key customer metrics -Gather feedback and channel it to product and engineering teams along with the business value to the customer -Partner with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of One Identity technologies -Monitor customer health scores and their related components while assisting customers to continually improve their scores -Facilitate Quarterly Business Reviews (QBRs) in collaboration with Account Management, using the Success Plan and business case to demonstrate impact, value delivered, and opportunities for growth -Actively monitor customer engagement signals and sentiment; log risks and opportunities in CRM and trigger internal playbooks where applicable -Support collaboration across Sales, Support, Product, Renewals, and Professional Services to ensure continuity and strategic alignment -Act as an escalation point for high-impact customer issues when necessary, ensuring appropriate teams within One Identity are engaged for quick resolution -Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience -Identify opportunities for cross & up-sell activities for the sales teams -Work the channel and sales account managers to jointly develop business and technical champions within the customer organization Qualifications -6+ years' experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption -6+ years' experience in customer management within security and/or identity solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels -Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions -Ability to manage executive relationships and discussions (VP/CxO) -Skilled in bringing in a SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience -Strong knowledge of Customer Success best practices, with experience in defining process and providing enablement programs to promote adoption in CS and across the company -Excellent organizational skills and ability to establish milestones and keep success plans on task -Adept at handling internal and external escalations -Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers -Experience in leading, adopting and driving change internally or externally -Experience in identifying, translating and prioritizing customer issues and needs into business or solution requirements -Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans -An understanding of how organizations measure value realization and drive revenue Experience in recurring revenue sales models and renewal processes is an advantage -Must be able to work from our office located in Dublin, OH #LI-CJ Preferences -Experience in transformational Customer Success projects or experience where products shift from On-Premises to SaaS -Previous Customer Success experience in a company with B2B Software -Consistent desire to continually improve processes -Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking -Experience with AI prompting and leveraging AI tools to streamline processes Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members' health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Part of the One Identity Software group, One Identity solutions eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access. Our solutions enhance business agility while addressing IAM challenges within on-premises, cloud and hybrid environments. The combined entity delivers a complete portfolio of market-leading Identity Access Management, Privileged Access Management, and Identity Governance solutions. Now, customers can achieve identity-centric security with trusted, proven technology in each major category. The Customer Success (CS) organization focuses on ensuring our customers are getting the most return out of their investment with One Identity. We are seeking an experienced and highly skilled Digital Customer Success Manager to join our Customer Success Operations team. While this role is primarily focused on operations and platform administration, it also includes managing a segment of customers through automated journeys and scalable processes, with minimal direct customer interaction. Currently, Gainsight is our CS platform, but this may change in the future, so we are looking for someone with experience in Gainsight as well as other Customer Success technologies. This role is responsible for owning the end-to-end administration of our CS platform, designing scalable processes, managing complex configurations, and driving adoption across Customer Success, Sales, and cross-functional teams. The ideal candidate demonstrates strong technical aptitude, has experience translating business goals into system solutions, and holds certifications in Customer Success Platforms (e.g., Gainsight, Totango, Vitally, ChurnZero) as a plus. Responsibilities -Serve as a member of the team that owns the Customer Success Platform (currently Gainsight), responsible for architecting plays, customer health scoring, outreach, and measurement strategies. -Leverage the CS platform to automate ongoing customer outreach, drive product adoption, and support renewals for a segment of customers you manage through digital touchpoints and scalable processes. -Engage in minimal direct customer interaction, primarily focused on proactive digital engagement and lifecycle management. -Collaborate with internal departments to build and optimize automated renewal workflows for smaller, transactional customers. -Demonstrate working knowledge of Customer Success Management tools such as Gainsight, Totango, Vitally, and ChurnZero. -Design and implement advanced workflows using tools like Rules Engine, Horizon Journeys, Success Plans, Scorecards, and Playbooks. -Leverage integrations with Litmos, Salesforce, Mindtickle, and other internal systems, and provide input on data models via Data Designer in Gainsight or similar platforms. -Build and maintain dashboards, reports, and health score frameworks to provide visibility into customer success metrics and performance. -Partner with Customer Success, SalesOps, Product, and IT teams to gather requirements and deploy scalable, cross-functional solutions. -Proactively identify opportunities to improve platform usability, efficiency, and data integrity. -Maintain platform best practices and ensure compliance with enterprise standards for documentation, change management, and security. -Provide internal training, onboarding, and support for CS platform users at all levels. -Stay current with CS platform product releases and roadmaps to assess impacts and recommend enhancements. Qualifications -3-5+ years of hands-on administration experience with Customer Success Platforms such as Gainsight, Totango, Vitally, or ChurnZero -Strong technical knowledge of CSP modules including rules engines, journey orchestration, customer health scoring, success planning, and platform integrations -Proficient in Salesforce data structures and relational data models -Ability to collaborate with cross-functional teams to establish integrations between Salesforce, CSPs, FinancialForce, and other internal systems -Demonstrated ability to translate business needs into scalable platform solutions -Strong analytical, problem-solving, and project management skills -Excellent communication and collaboration abilities across technical and non-technical stakeholders What Will Make You Stand Out -Demonstrated experience with Power BI for data visualization and reporting -Experience with in-product engagement or telemetry tools such as Gainsight PX or similar -Familiarity with data tools like Looker, Tableau, or Snowflake -Experience supporting a global Customer Success organization #LI-CJ Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members' health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending *************. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

As a Client Account Services (CAS) Account Manager, you will build and maintain strong relationships to understand the needs of our clients as it relates to the services provided by alliant Talent (our India based team). You will be the main point of contact for current and future CAS clients. You will collaborate with the India team on hiring and client placements, negotiating contracts of new CAS clients, resolving issues, and identifying opportunities for growth, development and retention of the India team. As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients. This role is within our Business Development department, which supports all service lines across the organization. Responsibilities: Act as the primary liaison and serve as the main point of contact for CAS client inquires and issues Build strong, strategic relationships with clients to better understand their business needs as to recognize further opportunities for alliant to support these clients (for example, collaborating with Enterprise Sales to explore if there are any Managed Services opportunities) Analyze client hiring needs, coordinate with India recruitment teams and ensure successful placement and onboarding Negotiate contracts and agreements to maximize profitability while maintaining service level standards Quickly address and resolve operational issues, employees' concerns, and other challenges that arise for the client Track key performance metrics, prepare sales reports, and provide insights to improve the overall client experience and alliant Talent delivery of services Identify opportunities to expand business offerings to existing clients, ensuring their long-term satisfaction and continued partnership Qualifications: Bachelor's degree (preferred in Business Management, Communications, or HR) Prefer 1 - 3 years of experience in recruiting, sales, or account management Client-focused approach and ability to understand business needs; problem-solving mindset is key Strong organizational and project management skills to handle multiple clients and tasks Strong communication, interpersonal and relationship-building skills Ability to diffuse escalated situations with clients, maintaining a professional and calm demeanor Proficiency in Microsoft Office Suite (especially strong Excel skills) and CRM software applications High sense of urgency with the ability to meet deadlines and adapt to changing priorities Receptiveness to performance feedback within a team environment is essential Candidate must reside or relocate to Houston, TX alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage for some options, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group exercise classes, paid covered parking, daily allowance for onsite café and Starbucks, and more! Do Work That Matters. alliant