Customer Success Manager Jobs At A Place for Mom

The Revenue Cycle Client Success Manager will lead a revenue cycle team/region offering direct supervision to assigned team members which may include directly employed and/or contract employees. The Manager will communicate proactively and will support and drive decisions and actions that assure success. The CSD will accomplish clearly defined results for clients in a multi-client billing service. As a leader, the individual in this role will develop and implement consistent strategies focused on driving best in class service, quality results, responsiveness and direction to assigned clients. To meet objectives, the CSD will partner closely with other leaders within the organization to serve the LLCs as a one-stop-shop. The CSD is responsible for the client's satisfaction with Revenue Cycle Services and will bring others in as necessary service as a “one stop shop” for resolution. Essential Job Functions Provides quality service to customers by meeting or exceeding established metrics. Drives results by focusing on high productivity and quality work. Coaches team members to focus on time management, organization, and metrics. Consistently measures and evaluates employees based on established objectives for individual positions. Engages employees in performance management activities according to established format and schedule. Provides direct feedback and guidance one on one at least monthly and more often when necessary. Effectively participates in performance improvement, strategic planning, project plan execution. Responds questions and concerns with data and analytical observations geared towards providing direction. Coaches performance towards accomplishing goals, and makes changes as necessary. Review applications, interviews applicants, recommends hiring decisions and explains why and why not. Leads employee training and documents competency and/or the need for additional training. Leads new client onboarding to ensure services are streamlined, efficient and effective. Engages with others as necessary to support and manage any associate or client challenges to resolution. Reviews data to document achievement and recognize excellence or communicate the need for improvement. Establishes, implements and assures accountability using policies and procedures to drive performance. Communicates with leadership, executives, practice administrators, and others routinely. Actively seeks opportunities to improve financial outcomes; engaging others in the process. Participates in financial and budgetary planning using benchmarking/other data to strive towards best practice. Directs and provides guidance to direct reports to meet goals and provide excellent customer service. Other Essential Tasks/Responsibilities/Abilities Must be consistent with Femwell's core values. Excellent verbal and written communication skills. Professional and tactful interpersonal skills with the ability to interact with a variety of personalities. Excellent organizational skills and attention to detail. Excellent time management skills with proven ability to meet deadlines and work under pressure. Ability to manage and prioritize multiple projects and tasks efficiently. Must demonstrate commitment to high professional ethical standards and a diverse workplace. Must have excellent listening skills. Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures. Must maintain compliance with all personnel policies and procedures. Must be self-disciplined, organized, and able to effectively coordinate/collaborate with team members. Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position. Proficiency in practice management software such as Greenway/Intergy and eCW helpful. Education, Experience, Skills, and Requirements Bachelor's degree in information technology, Business, or related field preferred. At least three to five years of related leadership experience. Three years of healthcare revenue cycle experience. Knowledge of HIPAA Security preferred. Remote with some travel required.

For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Ernest is currently in search of a Strategic Accounts Manager for our division located in San Luis Obispo, CA. This is a full-time position that offers a competitive base salary, plus commission, along with benefits and a wonderful company culture. Strategic Accounts Manager Maximize profitable sales growth by selling deeper and wider within existing clients, expanding client contacts, identifying and developing new opportunities at a level consistent with or exceeding company expectations. Identifying and maximizing new client opportunities as designated. Essential & Performance Functions: Understands and emulates the Ernest culture of CURE (commit, understand, respond, and establish) in all accounts. Understand client needs and objectives to deliver appropriate solution, enabling the client to meet their objectives Demonstrate knowledge of market conditions and access to resources to quickly respond to new developments in the client's business Demonstrate consistent focus on actions and tactics that will produce positive sales results including Ernest Solutions of the Month, VMI, other. Demonstrate appropriate knowledge of the clients' business (products and services) to formulate business strategies which drive revenue Communicate in an organized, clear and concise manner to effectively express ideas, plans, actions, and projects to support client needs Establish and execute an actionable sales plan that drives profit growth with client base, including regular business reviews with key clients Engages Ernest resources inside accounts (consultants/technicians/manufacturer reps) to demonstrate our design capabilities. Sustain and grow accounts assigned to you. Work with and identify appropriate Senior Design Specialist to help promote new opportunities in assigned accounts. work with and navigate our internal processes. Qualifications: Previous experience in B2B sales Previous experience managing B2B accounts while focusing on growth and client retention Self-motivated, possessing a high energy level and a desire to achieve goals beyond what is required Business acumen around sales forecasting, opportunity management, and client planning Understanding of how to communicate in today's business environment Ability to listen, gain trust and bring to closure an action, project, resolution or sales with clients Shows overall value to the customer through our ideas including materials and automation Ability to work and promote vendor relationships in assigned accounts. ___________________________________________________________________________________________________ Please learn more about Ernest Packaging Solutions by watching some of our Youtube videos: Ernest Keanu Reeves Video _____________________________________________________________________________________________________ Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it!

Ernest is currently in search of a Client Relationship Manager for our territory located near Salt Lake City, UT.. This is a full time position that offers a competitive base salary, commissions, bonuses, along with benefits and a wonderful company culture. For over 75 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while making what you're worth with a lot of really awesome people. The packaging industry consists of various products that range from shipping and receiving supplies (corrugated, plastics, foams, glues, adhesives, films) to custom packaging solutions for companies that sell tangible products, along with industrial supplies. Every product we purchase at one point or another was most likely packaged and often times packaged again during shipment. Therefore, packaging supplies have proven to be an indispensable necessity in a market with an unquenchable thirst. However, we can also sell janitorial, facilities, and safety supplies along with packaging related automation. ____________________________________________________________________________________ Responsibilities: • Outside face to face sales • New business development, account management, client retention • Develop and maintain your own book of business The benefits of being an Ernest Client Relationship Manager: • develop, keep, and manage your own accounts • continue to make residual income from your accounts • and of course a strong base salary + commission + bonuses + car allowance + benefits • uncapped earnings potential Company videos: Newest Company Video with Keanu Reeves!

The Client Partner Associate is a crucial member of the Nimble team, supporting new and current pharmacy partners as the lead point of contact, post launch. As we continue to grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth. The ideal candidate is a proactive communicator, a problem-solver, and a team player with a passion for customer satisfaction and building their career in a post-sales role! You will: Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers Connect with Engineering, Product, and Operations teams to bring technical expertise to partners What you bring: 0-1+ years of experience in account management, partner/customer success, account retention, client support, and/or sales Proactive and confident partner guidance through new Nimble processes Positive attitude and ability to work in a fast-paced, constantly evolving environment Excellent verbal and written communication skills Bachelor's degree What's in it for you: Compassionate and driven colleagues in a fun environment where success is celebrated Accelerated career growth in a fast-growing company Direct access to executives and a transparent company culture Rare opportunity to change an industry and lives of millions We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do Medical / Dental / Vision / 401K package that fits your needs Generous Vacation Policy - work hard and take time when you need it 11 Paid Holidays Work out of our HQ in beautiful downtown Redwood City At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.

The essential job functions of the North District Biologics Sales Manager involve effectively managing the team while supporting sales for the Arthrex Biologic product portfolio in the North District. In this position, you will be accountable for maintaining comprehensive product knowledge of our Biologic Portfolio and ensuring that Biologics sales quotas are met and managed annually. You will achieve this by leveraging the CRMA and Sales reporting tools provided by Arthrex, fostering effective communication with team members, and ensuring appropriate engagement levels from territory representatives. Additionally, you will nurture existing customer relationships and develop new ones through regular communication and face-to-face meetings. This role requires strong leadership skills. Essential Duties and Responsibilities: Responsible for leading the team in meeting and exceeding sales objectives for the territory. Increase territory results by building and maintaining strong business relationships and by developing and implementing sales strategies. Communicate with current and new customer accounts regarding a variety of topics, including product updates, changes to product portfolio and educational programs. Implement new sales plans and effective marketing strategies to position the organization competitively and to meet/exceed territory objectives. Create and submit team quotas to executive sales leadership, including district director and agency owner. Establish and nurture relationships with residency and fellowship programs to drive product adoption, use and brand awareness. Support and assist product managers with anything they need to establish quotas to be submitted to the district director and agency owner. Devise and implement plans and meetings that hold all levels of the team accountable for staying on target with quota achievement. Identify new prospects' needs and develop appropriate written, telephone and face-to-face responses. Cross-sell additional products and manage new product introductions as they become available. Receiving coaching, training or mentoring from the director of sales; transfer knowledge to other managers, sales representatives and sales associates as needed. Lead by example. Demonstrate proper time and sales initiative use. Constantly analyze sales performance and opportunities for growth. Regularly analyze market trends and competitor activities to identify opportunities for growth and differentiation. Maintain a strong sense of urgency, multi-tasking skills and the ability to manage responsibilities under strict deadlines. Ability to lift up to 35 pounds on a regular basis. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed, management may assign additional responsibilities as required. Requirements Education and Experience: Minimum 2+ years of sales experience Bachelor's degree Demonstrated ability to relate to customers and constituents within the orthopedic/sports medicine market Must be comfortable in open operating room environments Knowledge of orthopedic procedures and terminology as it specifically relates to Arthrex Knowledge of operating room protocols and procedures Ability to learn a high level of technical information, anatomy and indications as it relates to surgery and procedures Knowledge and Skill Requirements/Specialized Courses and/or Training: MS Office Strong public speaking and communication skills Excellent organizational and time management abilities, effectively managing multiple priorities Strong sense of urgency Ability to work well under pressure Self-assurance and competitive drive Ability to work independently, make decisions and take responsibility for them Abide by all Compliance and Code of Conduct policies Machine, Tools, and/or Equipment Skills: Current driver's license Access to your own transportation

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking to add a full time permanent Interim Imaging Sales Manager (Sales Manager - Short Term/Interim Imaging Sales Manager) to our Asset Management team. The Interim Sales Manager directs all short term and interim imaging sales efforts (projects 12 months or less) for Shared Imaging nationally. He/She will be responsible for securing new customers, developing strong relationships with existing customers and cultivating partnerships with the Interim sales teams at the major equipment manufacturers. Delivering results that meet the Company's short and long-term goals. Duties / Responsibilities: Lead the Interim Sales function for Shared Imaging, LLC, driving Interim revenue growth and increased customer penetration initiatives by performing the following: Work closely with the Operations team to ensure the Shared Imaging "White Glove" service experience is delivered to every current and prospective customer. Work closely with the various Regional Sales Managers (RSM's) to expand Interim business by uncovering opportunities and making connections to key decision makers. Leverage your existing industry relationships to help expand Shared Imaging's national Interim footprint. Attend select healthcare conferences to network with prospective and current customers to expand brand awareness of the Shared Imaging customer experience Work closely with marketing to ensure the Interim brand continues to grow and expand nationally Makes occasional follow-up visits to potential new business and existing customers in person, as well as, by telephone and written communication to present Shared Imaging's equipment and service offerings. Builds and maintains customer relationships by keeping in contact on a regular basis to determine future needs as well as investigate and resolve customer problems. Provides monthly updated Interim pipeline reporting by modality, along with report on outstanding proposals. The Interim Sales Manager oversees all sales efforts to achieve budgeted projections and sales forecasts and is the main contact for major customer issues Education, Experience and Travel: Bachelor's degree (B.A., B. S.) from four year college or university or three to five years related experience and/or training; or the equivalent combination if education and experience. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. The ability to solve of problems involving multiple variables with reasonable outcomes. Knowledge of Microsoft Office 365 programs. Salesforce platform for opportunity/lead generation documentation. Travel as needed to various industry tradeshows, Shared Imaging leadership meetings, and potential customer visits. We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel reimbursement and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! Health, dental, and vision insurance Company paid dental (with applicable health plans) 401k matching Company-paid life insurance and voluntary supplemental life insurance Company-paid short-term disability Voluntary long-term disability Flex PTO & paid holidays Wellness program with generous incentives open to all Shared Imaging Associates Employee Assistance Program Employee recognition programs Referral bonus program Job training & professional development The annual salary range for this role is $110,000 - $150,000 a year, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking to add a Kaiser Account Manager to our Sales and Marketing Team. The full-time account manager will to help manage our strategic partnership with Kaiser Permanente throughout California. This is a field-based role and will support our Region Sales Manager in California. Essential Functions: Responsible for managing customer relationships, building and maintaining relationships with key contacts and assisting with implementing strategic sales plans. Work closely with the Kaiser Region Sales Manager to support efforts with identifying new pipeline opportunities, developing targeted prospecting initiatives and managing service renewals with our existing client agreements. Records, tracks and updates prospective customer information in the CRM System. Involved with sales efforts to achieve budgeted projections within respective territory. Efforts include, but are not limited to lead generation, qualifying opportunities, developing effective sales strategies and closing new business/renewals in conjunction with assigned Region Sales Manager. Responsible for addressing customer needs and concerns as quickly and effectively as possible. Help nurture relationships to ensure client satisfaction and loyalty by providing excellent customer service, sales support, and account management. Work closely in collaboration with Regional Sales Manager, Operations and Sales & Marketing teams with focus on customer acquisition and retention. Involvement with new site start-ups and on-boarding process to assist with managing client expectations. Minimum competencies, knowledge, skills, and abilities: Managing Accounts Customer Service Building and Maintaining Strong Relationships Provide Ongoing Support to Customers Resolving Issues and Providing Solutions Timely Responses and Communication Strategic Thinking Professionalism Teamwork and Collaboration Education, Experience and Travel Bachelor's degree 2 to 3 years related experience, preference in the healthcare industry. Or the equivalent combination of education and experience. Experience in hybrid role of both sales and account management Experience with a CRM system (SalesForce, preferred) and management of customer information. Exposure or demonstrated knowledge of the healthcare market and diagnostic imaging. Approximately 25% - 35% travel. We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel reimbursement and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! Health, dental, and vision insurance Company paid dental (with applicable health plans) 401k matching Company-paid life insurance and voluntary supplemental life insurance Company-paid short-term disability Voluntary long-term disability Flex PTO & paid holidays Wellness program with generous incentives open to all Shared Imaging Associates Employee Assistance Program Employee recognition programs Referral bonus program Job training & professional development The annual salary range for this role is $80,000 - $90,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

Right Way Signs, LLC is an established but growing, dynamic sign company specializing in both interior and exterior branding solutions. With a national reach and a focus on delivering exceptional signage experiences, we pride ourselves on providing high-quality products and personalized service to our diverse client base. We work closely with our clients to bring their brand vision to life with top-notch materials, innovative designs, and expert installation. Our clients' satisfaction is our highest priority, and we are expanding our team to ensure we continue providing unmatched service in this fast-paced industry. Position Overview The Account Manager at Right Way Signs, LLC will play a key role in ensuring our clients receive an outstanding experience throughout their project journey. The Account Manager will be the main point of contact for clients, collaborating closely with the CEO, Project Manager, and other team members to ensure seamless project execution from concept to completion. This position requires a proactive, solution-oriented individual with excellent communication skills and the ability to manage multiple projects simultaneously. The ideal candidate will have a strong ability to build relationships, resolve client concerns, and provide timely and accurate project updates. Key Responsibilities Client Liaison: Serve as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded. Communicate regularly to provide updates and answer questions throughout the project lifecycle. Project Coordination: Work closely with the CEO and Project Manager to coordinate timelines, resources, and deliverables. Ensure all project details are thoroughly understood and communicated across the team. Vendor and Subcontractor Coordination: Secure quotes from vendors and subcontractors, ensuring competitive pricing and quality. Maintain strong relationships with external partners to ensure timely delivery and successful project outcomes. Bid Research & Material Sourcing: Research and gather information on materials and products for competitive bids. Ensure cost-effective options without compromising quality or client satisfaction. Client Conflict Resolution: Handle any client concerns or conflicts with professionalism and empathy. Work to de-escalate potential issues and ensure client satisfaction through resolution. Documentation & Reporting: Maintain accurate records of client communications, project timelines, and any changes to project scope. Provide regular progress reports to the CEO and Project Manager. Client Experience: Go above and beyond to create a positive, seamless, and unmatched experience for clients. Ensure that clients feel valued, informed, and confident throughout their project. Qualifications Experience: No specific industry experience is required, however we are seeking someone that is a self starter and quick learner. Skills: Exceptiona communcation skills is the most important part of this role. Verbal and written communication skills, with the ability to discuss projects confidently over the phone and in writing. Strong organizational skills and the ability to manage multiple projects simultaneously. Problem-solving ability and comfort in addressing and resolving client issues. A strong sense of initiative, being proactive in managing client expectations and project progress. A customer-first mindset, with a passion for delivering excellent service. Comfort with working in a fast-paced, evolving environment. Education: High school diploma required. Bachelor's degree or equivalent experience preferred. Technical Skills: Right Way operates within the Google (Gmail) Business Suite, Dropbox, and Monday.com Personal Attributes Quick learner with the ability to adapt to new challenges and processes. Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams. High attention to detail, ensuring no aspect of the client's project is overlooked. Ability to work independently and as part of a collaborative team. Resilient and calm under pressure, with the ability to manage and resolve client concerns effectively. Why Join Right Way Signs, LLC? Impactful Work: Be a key player in ensuring our clients' brands are represented to the highest standard across the nation. Growth Opportunity: As a growing company, we offer opportunities for personal and professional growth. Positive Work Environment: Join a team of motivated, creative professionals who value collaboration, innovation, and providing exceptional service. Competitive pay and benefits

Practice Development Specialist, Sales Department: Sales COMP- $65-$70K BASE, $95-$100K+ ALL IN OPPORTUNITY AFTER BONUS InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging Aesthetic and surgical procedures and improve existing treatments. By leveraging its medically-accepted, minimally-invasive RF technology for simultaneous subdermal adipose remodeling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology. Position Summary: The Practice Development Specialist is responsible for nurturing all aspects of our customer relationships and well as driving utilization within the assigned territory. This includes planning, organizing, and implementing all account activities related to the pre and post-sale support. In addition, the PDS is in place to ensure the sales reps maintain high levels of efficiency with little interruptions. The PDS will work in tandem with the Senior Account Manager within the territory. Duties and Responsibilities: Assist sales teams with achieving the minimum sales quota requirements as established by the Company. Coordinate all new customer implementations by utilizing all assets, marketing, clinical specialists and other partner personnel to achieve short and long-term success for the customers. Provide needed support at workshops, tradeshows, sales meetings and seminars. Maintain a high level of understanding of the industry, applications and performance of the Company's products. Driving increased sales in consumable purchases Coordinate customer (new and existing) training with the Clinical Operations and Marketing teams. Pre- planning all sales calls/visits and maintaining efficient time management to maximum customer contact and the highest level of customer service. Will provide onsite and remote support to our customers; therefore, travel of 50-60% 2-3 days per week will be required; driving and/or flying throughout assigned territory. Qualifications: Bachelor's Degree required; Medical device experience is a plus Minimum 2-3 years Account Management or Practice Management/operations related experience required In-Practice Marketing experience is preferred Previous Practice Development experience a plus Highly analytical, detail oriented and pride yourself on being organized (Excel and Outlook). CRM, Salesforce experience preferred Excellent written and oral communication skills with proven experience coordinating with external vendors and customers. Comfortable working in an extremely fast-paced environment. Able to work independently as well as a team setting. Self-starter, comfortable taking initiative and thinking on your feet. High degree of professionalism with outstanding ability to work effectively and efficiently with colleagues at all levels of management. Ability to handle multiple assignments simultaneously and work independently or as part of a team. This individual will need to have a high level of passion, drive, a positive attitude, be motivated and organized, with exceptional attention to detail Proficiency in Microsoft Office applications

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope. The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography. The HCP Account Manager partners with specialty account executives will assist in upselling testing in various physician segments. This is a field-based sales position covering Raleigh/Greenville/Rocky Mount/Wilson, NC and the surrounding areas. Duties and Responsibilities: Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs. Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities. Ensure customer retention by maintaining relationships with current accounts and managing a large book of business. Drive growth in their assigned Key Accounts. Prepare and present Customer Business Reviews. Identification and pursuit of up-selling and cross-selling opportunities “Specialty” Account Executives and Sales Director. Partner with specialty account executives on complex clinical discussions. Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues. Escalate service issue non-resolution as appropriate. Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed). Provide continuing education to the customer on new technologies and laboratory testing. Ensure compliance with company polices and government regulations. Follow up communications with Sales Director, Specialty Account Executives and customers and/or Internal/External Customers. ADMINISTRATIVE Accurately forecast monthly and quarterly sales. Effectively manage pipeline via Salesforce.com (SFDC) platform. Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests. Perform all trainings within assigned timelines, demonstrating proficiency. Ensure compliance with company polices and government regulations. Required Work Experience: 2 -5 years of experience in sales with account ownership. Knowledge: Knowledge of Healthcare Industry and general economics of business. Strong selling skills and ability to grow new business. Ability to develop and sustain strong customer relationships, strong planning and organizational skills. Excellent oral and written communication and presentation skills. Solid PC skill including Microsoft Software. Required Work Experience: Three years of experience in sales with account ownership. Education: Bachelor's Degree Required This is a base salary plus commission opportunity. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Medical/Prescription Drugs Dental Vision Flexible Spending Accounts (FSAs) Supplemental Health Plans 401(k) Plan - Company match dollar-for-dollar up to 5% Employee Stock Purchase Plan (ESPP) Supplemental Life Insurance Dependent Life Insurance Short- and Long-Term Disability buy-up Blueprint for Wellness Emotional Well-Being Resources Educational Assistance Paid time off / Health Time Variable Compensation Plans Sales Incentive Plans While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

EmblemHealth is seeking experienced Healthcare Sales Managers for our expanding Marketplace Sales team. We are looking for individuals with a strong and impactful community presence that will manage the day-to-day sales activities of the Direct to Consumer and Individual markets (Medicaid, Child Health Plus, The Essential Plan and QHP) and implement any strategic or tactical plans. The Sales Manager will manage a team of up to 15 Facilitated Enrollment Representatives across specific geographical areas. This role will work closely with the Regional Sales Leader on Government Assisted Programs, Enrollments and Customer Service teams to ensure high levels of service and responsiveness. The role will be assigned to a specific region within the New York Tristate area. Responsibilities: Implement the overall direction of product distribution to grow the current block of business. Collaborate with the Regional Sales Manager and AVP in monitoring the sales performance of the Individual products and implement any strategic or tactical adjustments. Manage the daily, weekly and monthly production report and make sure that each rep reaches their monthly new and renewal goals by matching it with the completed and effectuated 834 State file. Work with the Regional Sales Leader regarding the changes within the regulatory environment and its impact on the Individual products; implement appropriate marketing strategies to ensure regulatory compliance. Coordinate with Regional Sales Leader in the implementation of strategies that will enhance our enrollment opportunities with Community Based Organizations. Coordinate efforts and work collaboratively with all applicable departments that support the product to achieve high levels of customer satisfaction and member retention. Responsible for ensuring the team achieves all sales and retention goals. Hire, train, supervise, motivate, discipline and provide the overall direction to the Individual Sales staff. Regular attendance is an essential function of the job. Perform other duties as assigned or required. Qualifications: BA/BS required Additional experience/specialized training/certifications may be considered in lieu of the educational requirements required 5 - 8+ years of previous sales management experience for a major health insurance carrier, particularly one which is focused on direct-to-consumer sales activities required Demonstrated success in leading an effective, competitive sales management in a direct sales environment, with a track record of achieving profitable growth required Bilingual skills (verbal and written) preferred Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and other Internet and web-based tools required Demonstrated analytical and collaborative problem-solving skills required Excellent communication skills (verbal, written, presentation, and interpersonal); ability to build rapport and relationships required

Important notice: currently available to those in the 35 mile radius of our office in Deerfield Beach, FL. The Sales Manager will be responsible for driving the sales of locum tenens healthcare staffing services. The Manager will oversee a team of Sales Consultants focus on development and execution of sales production and performance, implement sales processes to develop a high performing team, and cultivate the relationships of physicians and clients to ensure satisfaction within the market. The Manager will also be responsible for the achievements of the teams' monthly goals and operations. Essential Duties & Responsibilities: Proactively meet with sales consultants weekly to analyze sales activity, review progress, strategies, goals, and achievements. Meet with Team Captains to provide coaching for successful production. Conduct regular coaching and development initiatives to include one-on-ones, side by side's; to drive performance and accountability for the sales consultant. Interview and train sales consultant to establish a productive sales team. Build strong relationships with clients and physicians through collaboration and frequent communication, to ensure that business objectives are met. Monitor and analyze sales processes to ensure appropriate standards are being met. Maintain and develop relationships with healthcare physicians nationwide by sourcing physicians utilizing tools such as; cold calling, database sources and internet research. Place physicians into contracted client sites by matching candidates' skill level, licenses, preferences, board status, credentials, professional certifications, and designation's as applicable per state and federal regulations. Participate in the negotiation assignments of physicians for placement opportunities. Follow up with the physicians throughout the recruiting process including; offers, negotiations, relocation, and contracting signing. Responsible for developing and maintaining a client database. Work within a defined sales quota focusing on initiating and maintaining relationships. Ensure compliance of all company/client objectives and government regulations. Direct and support consistent implementation of company initiatives Other duties as assigned and modified at manager's discretion Skills and Abilities: Ability to be persuasive and influential in verbal and written communications. Ability to meet strict sales goals and deadlines and exceed in a competitive selling environment. Ability to develop rapport with both current/prospective physicians and clients. Effective negotiation skills. Effective time Management skills Education & Experience: Bachelor's degree in Business Administration, Marketing, Communication, Management or a related field. A combination of education and experience will be considered. Healthcare staffing experience preferred. Minimum of four (4) years of experience in a sales driven environment required. Supervisory experience preferred Working knowledge of the current medical terminologies and physician specialties in the industry.

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. We are growing fast, and we're looking for a Customer Success Manager to help us onboard, implement, and manage new Enterprise customers. The Customer Success Manager will own the relationships between Omada and a segment of our client partners. This includes project managing implementation, and taking responsibility for up-sell opportunities and renewals. The CSM has visibility into the entire company, and works alongside our Sales, Data, Marketing, IT, Operations, and Product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities. We're a very collaborative and hands-on team! As the primary point of contact and face of Omada to our clients, you will have the following key goals and responsibilities: Foster and manage strong, strategic, long-term client relationships Take ownership of strategic planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client relationships from implementation and beyond. Coordinate teams at Omada and the client partner to collaborate on and execute technical integrations, business decisions, and marketing campaigns. Lead account strategy by developing strategic plans and identify opportunities for growth Communicate value to clients on a regular basis, we use data to tell meaningful and actionable stories to our client partners. Contribute to the development and sharing of best practices and assist with the formation of the Omada accounts team Drive overall customer satisfaction, enrollments, and customer interest in additional products. Travel to client sites as needed You will love this job if you have: A bachelor's degree and 6-8+ years of relevant professional experience Experience project managing and owning the post-sales implementation in collaboration with technical teams Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc) A level of experience in field sales or account management working towards up-sell and cross-sell opportunities, and owning the renewals process Successfully managed complex projects with grace, and have an aptitude for using data to drive decisions The ability to demonstrate impeccable capability in the following areas: Communication: knowing who, what, when, where, how, and why and acting effectively as a representative of Omada Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, clients, and products Presentation : sophisticated presentation skills in front of large and small audiences. Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Omada and our clients Problem Solving: acting creatively in response to challenges both in and out of your control Drive: proactive attitude that stays a step ahead of client and company needs Teamwork: taking great pride in successful collaboration and outcomes achieved together Judgment: keen sense for decision-making and prioritization A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Excel, PowerPoint, Google Suite, etc. Bonus points for: Worked for or with a traditional large company and understand the related challenges Have an understanding of chronic disease prevention, the US healthcare system, digital health, and the startup work environment Benefits: Competitive salary with generous annual cash bonus Stock options Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Two giftable Omada enrollments per calendar year Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada! Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback. Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work. Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it. About Omada Health: Omada is a virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience and data, and 24 peer-reviewed publications that showcase our clinical and economic results, we improve health outcomes and help contain healthcare costs. Our scope exceeds 1,800 customers, including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s. Omada is the first virtual provider to join the Institute for Healthcare Improvement's Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, and affirming our guarantee to every partner: Omada works different. Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Below is a summary of compensation ranges for this role in the following geographies: California, New York State and Washington State Ranges: $145,000 - $173,800, Colorado Compensation Ranges: $140,000 - $167,500. Range is indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Base salary is approximately 79% - 83% of total compensation range. This role is also eligible for equity grants. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations. Please click here for more information on our Candidate Privacy Notice.

OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don't just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. That's what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it's the reality NavVis empowers people to build better. THE OPPORTUNITY NavVis is looking for a passionate Customer Success professional to drive success for our top, strategic enterprise customers. Join us in revolutionizing the way indoor production areas are digitalized with our cutting-edge solutions! In this role, you will be part of an account team to closely work with a small number of industrial enterprise customers, building a trusted relationship. Your customer-centric focus will increase the usage and adoption of our product offering by driving awareness, enablement, and value for our large-scale global enterprise clients, such as BMW, VW, or Henkel. We are looking for your experience, skills, and proactivity to orchestrate the strategy and implementation to make the customer successful. Therefore, you will focus on both aspects of our product portfolio: reality capturing via our 3D laser scanning hardware and reality access via our IVION software solution. An empathetic mindset, together with your 'client-first' and problem-solving attitude will be instrumental in cementing trustworthy and strong relationships with your clients. Are you ready to leverage your keen entrepreneurial spirit to bring our customers to the next level, consequently helping grow the Enterprise business for NavVis? If yes, we look forward to hearing from you! HOW YOU WILL MAKE AN IMPACT You will create awareness of our Digital Factory SaaS solution among your enterprise customers by identifying and managing customer specific marketing activities such as videos or blog articles (NavVis technology supports the digitalization of worldwide BMW plants). You will enable our customers to use the NavVis solution to its full potential through webinars and on-site trainings. You will play a crucial role in creating value through use-case adoption, consultation on improving customer workflows, and clarification on the return on investment and value proposition. You will own the customer product feedback chain between feedback gathered from Enterprise and the product development team. You will own our community program NavVis Connect, which brings together our major enterprise customers to exchange on current topics. You will orchestrate the cross-functional activities required to optimize our NavVis IVION digital factory solution. You will be responsible for the solution availability by preemptively identifying (potential) bottlenecks and scope for improvement and managing resolutions with the technical support teams. You will work closely on thought-partnering with the customer to share industry best practices, identifying customer needs and driving implementation also within the NavVis organization. WHAT WILL HELP YOU SUCCEED IN THE ROLE With 2+ years of experience in Customer Success, Pre-sales, Technical Account Management, or Consulting, focusing on enterprise customers, you will be well-prepared to manage our digital factory solutions Empathy will set you up for success with your clients Fluent skills in both English and German are crucial for a smooth cooperation with our enterprise customers globally as well as in the DACH region Your remarkable problem-solving and consultancy skills, coupled with a structured and organized professional approach, will ensure successful collaboration with different stakeholders across disciplines Having the full ownership for your own accounts and a proactive attitude to further strengthen the team by introducing best practices will make you a perfect team player HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Lia (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth. HOW WE WILL KEEP YOU SMILING It's important to take a break from work! We offer 15 days of vacation and 11 public holidays We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work! A competitive compensation package that values the skills and experience you bring A competitive health/ vision/ dental insurance Up to $4500 USD employee referral bonus 401k matching up to 4% ABOUT US NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins. More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds. You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction. Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes! How you will grow with us Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities We derive our strength from our diversity. NavVis' unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply. Together with you, we build NavVis! If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first. About the Role As a member of Persona's Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise and Core customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services. You'll be responsible for onboarding new customers, managing relationships with existing customers, and strengthening customers' engagements with Persona through renewals and expansion. This isn't your typical Customer Success role. At Persona, you will be a key contributor on a fast-growing go-to-market team working cross-functionally across sales, engineering, product, and marketing. Our Customer Success Managers have directly influenced business outcomes, impacted Persona's product roadmap by synthesizing customer feedback, and driven revenue growth through deepened platform adoption. What you'll achieve * Be responsible for the ultimate success of our relationship with our customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal * Master Persona's platform products and future product offerings; and ability to communicate offerings to customers * Own the customer relationship with large organizations, serving as a trusted advisor to executive and senior leadership across various functions * Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks, with the support of your account team * Engage with Persona's Engineering, Product, Design, Sales, and Solutions Engineering teams to incorporate and prioritize customer feedback and inform product roadmap * Drive strong customer advocacy efforts via collaboration with Persona's Marketing team to identify and amplify our biggest customer success stories * Create and influence playbooks and other scalable resources, both internally and externally, to optimize the customer experience throughout the customer lifecycle What you'll bring to Persona * A minimum of 5+ years of work experience at a B2B company with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles * Proven track record of learning and understanding technical and complex products * Experience managing complex customer engagements * Prioritization of customer experience and empathy, with a goal of portfolio retention and expansion * Outstanding verbal and written communication, including explaining complex concepts to both technical and non-technical stakeholders * Track record of structured, analytics-driven problem solving * Excellent multitasking capabilities, including prioritizing effectively across a wide variety of tasks and evaluating situational urgency * An ability to take on open-ended problems in unstructured environments * A growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking, are ready to give and receive both constructive and positive feedback to be a great teammate! * Willingness to travel up to 25% of the time for customer engagements Compensation & Equity For this role, the estimated base salary range is between $120,000 - $150,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice. Benefits and Perks Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor. Diversity, equity, inclusion and belonging At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions. CipherHealth's automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. **Customer Success Operations Manager** CipherHealth is looking for a Customer Success Operations Manager with 4-6 years of experience in a high growth and fast-paced SaaS environment. You will own the development, implementation, change management, and ongoing scaling efforts of the CS organization, including the alignment of work across the Customer Success sub-teams of professional services, support, analytics, and customer success managers. Key areas of responsibility will include operational ownership of renewals, cross-team alignment of processes, playbook development, measurement and management of customer satisfaction initiatives, and the development of training and enablement functions. **Key Responsibilities include but are not limited to:** * Define systems and processes that drive productivity, efficiency and visibility across the entire Customer Success organization. This includes the support of both strategic planning, tactical execution, and data analysis. * Execute optimization and scaling initiatives to support and enhance the customer experience including monitoring and analyzing key data points that drive decision making * Provide project leadership to implement new software solutions, train the team on new technologies, and drive adoption of solutions. * Work cross functionally with the Senior and Executive leadership teams to manage and evolve the customer success processes. * Renewal records management and oversight of the retention forecast. * Develop and execute renewal strategies. * Support the continued evolution of playbooks across customer segments. * Ability to own, manage, and execute renewals including cross-functional work with Sales, Implementation, Customer Success, and Finance teams. * Collaborate with Customer Success Managers on account planning and aligning executive business reviews (EBRs) to the customer journey with new opportunities to grow the relationship. * Support Customer Success team in identifying, managing, and mitigating account risk in support of renewing accounts. * Drive adoption of Salesforce.com and Gainsight platforms, including reporting and dashboards for key business measures and performance. * Customer Satisfaction measurement and service recovery efforts. * Support development and execution of training & enablement for Customer Success in partnership with Growth Enablement Team * Drive data projects such as the connectivity of Salesforce, Gainsight, and Snowflake, as well as developing the appropriate dashboards to enhance performance visibility and decision making **Qualifications:** * 4-6 years of Customer Success Operations Management * Project Management experience * Experience reviewing and supporting SaaS contracts * Highly energized team player * Experience and comfort in a dynamic, rapidly growing organization * Proficient in Salesforce * Preferred proficiency in GainSight, Snowflake, and SQL, with a strong ability to create reports, dashboards, and advanced queries. * Intermediate to advanced competence with Microsoft Excel * Excellent verbal and written skills * Bachelor's degree or equivalent work experience **Knowledge, Skills and Abilities:** * Customer-focused and passionate about outcomes * Proven track record of working collaboratively, being agile, and resourceful * Prior Customer Success experience * Track record of successfully building and implementing CS training programs * Ability to cultivate positive cross-functional working relationships * Ability to write complex queries in SQL * Excellent communication skills, including writing, proof-reading skills and speaking * Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence * Process orientated and workflow optimization minded * Ability to prioritize, schedule and organize work using proven project management practices and principles At CipherHealth, we believe every candidate is unique and are dedicated to building an inclusive workplace. If your past experience doesn't align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate! You will never be asked to conduct a text message interview, submit payment or share financial information to participate in our interview process. All emails from CipherHealth will come from "@cipherhealth.com" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from CipherHealth recruiting, forward it to ************************. **How We Invest In You** * **Compensation**: Base salary of 125,000 - 135,000K plus variable pay and equity * **Healthcare that begins on your first day**: + Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium) + HSA/FSA plans + Short and Long-Term Disability + Life and Personal Accident Insurance + $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases + Weekly virtual yoga classes + Employee Assistance Program (EAP) + Adoption Assistance * **Retirement:** 401(k) at three months of employment - with a match upon enrollment! * **Time away**: + Discretionary PTO + 13 paid holidays + Parenthood: Competitive paid parental leave and flexible return to work policy * **Recognition**: + Generous Employee Referral Program - earn cash for each employee referral that is hired + Yearly Cipher-versary stipend + Ci-Phives - receive public kudos and gift cards from peers and managers * **Culture**: + CARE2 Values + Bi-Weekly All Hands Meetings + $40/employee monthly “Fundowment” for team bonding events + Employee Resource Groups such as Rainbow Room and BIPOC Group + Yearly donations to organizations that contribute to a more equitable world + Weekly Lunch & Learns and robust onboarding / training programs + Remote-first team: $50 per month reimbursement in your check for WFH expenses + You'll receive a new Macbook laptop, other hardware, and company swag upon hire *CipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:* * *establish that they have received the “designated vaccine(s)“; or* * *obtain an approved exemption as an accommodation.* If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of prot

At Garten, we are pioneering a modern approach to health and wellbeing in the workplace, because we know that a team that is filled with inspiration and equipped to face the day can change the world. Working with businesses that are or want to answer the call of change, we see high-quality food and a holistic approach to wellness as critical ingredients in creating a team of happy, thriving employees. Born from a desire to democratize wellness, we set the standard for healthier living in today's workplace. Through curated nutrition to proprietary data analysis, we transform the way our client partners support their most important asset, their employees. Reporting to the Head of Client Experience, West the SMB Customer Success Manager will play an essential role in delivering efficacy and an ease of business to our nationwide Small and Medium client accounts.The role also serves as a client and company liaison for all Garten Market accounts as directed in the markets this sub-product is available. Focused solely on helping establish small and medium account management as a separate and distinct line of business, this position requires high energy, passion, a bias for execution, innate ownership of client opportunities, and high level skills in time and territory management in order to retain and grow SMB and Garten Market account. Job Duties / Responsibilities Work closely with Solutions Desk and Ops Team as they own the client site : deliveries, orders, Garten Market kiosks- set up and removal, equipment tickets, COI requests, and product swaps. Take ownership of the client experience : contracts, renewals, ongoing client comms, price negotiations, up-selling and cross-selling with all garten sub-brands, moves and expansions, and subsidies for Garten Market. Maintain, foster, and develop remote client relationships with SMB and Garten Market client accounts in all markets across the country. Develop partner-relationships with clients to support their efforts to engage their employees' wellness journey, and thus reap the benefits in all measurable areas. Develop, maintain, and support operational teams directly servicing National SMB clients in all markets. Conduct regularly scheduled calls with all client representatives in each market to monitor overall client health, and evaluate risk. Develop processes to address client opportunities in all markets. Conduct regularly scheduled meetings with all Operations Managers supporting SMB client accounts; to identify opportunities, and reward stellar performance. Communicate with all departments within Oh My Green to anticipate and support client accounts current and future [growth] needs; developing systems and processes to support those needs and grow the relationship. Stay on top of industry trends, as well as overall market influences impacting health and wellness. Qualifications 2+ years of experience in Account Management, Office Administration, Retail, Customer Service experience, Hospitality, or food experience Proven high-volume remote Account Management experience with a focus on transactional accounts A history of successful deal wins through meaningful influencing of customers and team members Must be able to use and learn new technology (tech savvy) including multiple proprietary aps A personal focus on Wellness and Nutrition Preferred BA (in progress or completed) in Humanities, Social Science, or Business ServSafe (Food Handling) certified Skills Detail oriented, reliable, on- time, and organized A quick learner; proactive, and someone who responds quickly An inherent business approach based on prioritization, delegation, and asking for help An existing naturalness, ease, and credibility in communicating directly with gatekeepers & entry level customers The proven ability to work successfully remotely and “on the road” Strong communication and interpersonal skills Professional finesse in independently managing time sensitive challenges and opportunities Demonstrated skill in developing, managing, and measuring reactive/transactional business relationships and experience in converting them to protected business and growing revenue through your proactive approach The ability to grow profitable revenue through gaining internal and external alignment A business approach this is equally driven by client care, creativity, and accountability Leadership qualities that include proactive problem solving, time-bound ideation, and custom reporting Working Conditions The ability to work successfully in a home office environment (80% of time) Must be full-time and flexible in schedule working late, early and occasional weekends Up to 35% national travel Must be able to lift 25+ lbs and lift at arms length above their head & stand for long periods

Orb is on a mission to revolutionize billing infrastructure for the modern era of AI and software. We empower businesses to align their monetization with product usage-whether through seats, consumption, feature limits, or hybrid pricing models. Our developer-first, data-driven approach enables companies to automate their billing processes and adapt their pricing strategies with ease. With Orb, revenue workflows are seamless for every team: developers love our intuitive API and extensibility, product managers iterate on pricing and packaging faster, finance teams gain fine-grained reporting for revenue recognition, and customer-facing teams build trust through billing transparency. Companies like Vercel, Pinecone, and Replit rely on Orb to power their most critical revenue initiatives. Backed by $44.1 million in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're building a hybrid, in-office culture in downtown San Francisco (3 days/week). Our team thrives on collaboration, focus, and kindness, with a shared commitment to solving high-impact problems for our customers. At Orb, every team member drives meaningful impact, and we're just getting started. About the role: We are looking for a unique person seeking the chance to join our burgeoning Success team! As one of the founding Customer Success Managers, you will be responsible for onboarding and renewing customers, while building relationships to expand to new use cases over time. You'll work closely with the Solutions, Support and Product teams to provide a world-class customer experience. This will include ensuring customers gain maximum value from the service, that there is a smooth handoff between Sales and Post-Sales, that ongoing support is delivering great outcomes, and that customer feedback and pain points are making their way back to the product teams. This is achieved by working closely with PMs and Engineering to translate customer requirements into actionable product features and enhancements. Orb is an engineering-driven culture, the product is deeply technical, and you will engage closely with engineers on the customer's side to onboard Orb. *While the role is remote, we are looking for someone based in the New York City area. In this role you will: Manage the customer relationship post-contract signing, including owning accountability for achieving timely Deployment and Adoption during onboarding Forecast renewals with high accuracy and a plan to mitigate risk Conducting Health Checks and Business Reviews to ensure our customers achieve great ROI and have a high likelihood of renewing and expanding Engage with Product on customer requests, helping to prioritize while wearing both a customer and company hat Understand customer requirements requirements, analyze business processes, identify and advise on opportunities for them to leverage Orb Advocate strategically for wider adoption of the Orb platform with customers not taking full advantage of our capabilities Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing About you: 5+ years of customer-facing experience in high growth SaaS and/or B2B startups Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders Knowledge of cloud architectures and data infrastructure technologies Executive presence and instinct with VPs & C-level, while also delivering personal interactions to practitioners in the day to day Experience with managing several personae within an account as you will interact with Billing Engineers, BizOps, PMs, Finance and Execs Curious, politely persistent, able to break through vendor fatigue with key contacts Consultative mindset, always looking to advise on a more efficient and better way to operate Proven track record in planning and executing successful Business Reviews and Health Checks Ability to work US east coast business hours Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus! Functional knowledge of SQL is also a plus! You might be a good fit if you: Take initiative and are capable of learning new technologies / systems / features with little guidance Have a history of using data to drive improvements in customer experience, product quality or operational efficiency Demonstrate a forward-thinking mindset in leveraging new technology to augment customer success Please note: We value in-person collaboration and have built a hybrid, in office culture with 3 days/week at our HQ in downtown San Francisco. We see it as a way to achieve our mission faster, in an environment of rapid ideation, strong alignment, and that energy that makes work more fun. Unless specifically noted in the job above, please plan to join us in person in San Francisco. Benefits Excellent medical, dental, and vision insurance - 100% coverage for you and dependents Unlimited PTO (with 15 days minimum encouraged) plus one week of time off during the last week of December 401k plan 16-week paid parental leave with equity vesting Commuter stipend Catered lunches in the office Meaningful equity in the form of stock options and a unique ten-year exercise window Equal Opportunity Employer We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

*Remote - Chicago, IL strongly preferred Come for the mission. Stay for the experience. Let's keep things simple: we're a talented, hard-working and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized and a mystery for most people. That's why it's our vision to remove the complexity from being healthy and well. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients' health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to over 400 team members. We're continuing down the path of high growth and high impact, and this role is a key member of the Customer Success team making that happen. Your impact. HealthJoy's Customer Success Team is leading the charge at HealthJoy to deliver industry-leading outcomes to our customers, with the ultimate goal of driving customer retention and growth. As a Customer Success Manager, you'll lead a designated book of business composed of HealthJoy's mid-market customers. This is a unique opportunity for a high-energy benefits industry professional passionate about delivering customer value, and excited to pivot to a dynamic, fast-paced team, to learn new skills in SaaS while making broad contributions toward HealthJoy's overall revenue goals. Here's what you could expect in the role. Confidently and independently own key customer outcomes (product adoption and utilization, net dollar retention, upsell, and customer health) for clients within your book of business; Build strong, consultative relationships with your customers and partners (champion to buyer); Advise your customers on strategies to optimize adoption across their members, drawing upon your extensive knowledge of HealthJoy's product and services, benefit industry domain knowledge, and best practices; By conducting effective ongoing discovery about your customers and their wants and needs, uncover potential upsell and/or other account expansion opportunities, and partner effectively with HealthJoy's Product Solution Consultant team to effectively position marketplace solutions and ultimately expand account value; Lead the expansion sales and renewal process for customers within your book of business; Use your deep understanding of HealthJoy's value proposition and ROI to position HealthJoy's value in customer business reviews; Use best-in-class CRM software and business intelligence tools (Gong, Looker, Gainsight, Highspot and more) to proactively dive deep into the performance across your book of business, enabling you not only to provide better thought leadership to your book of business, but also socialize the voice of your customers across internal HealthJoy stakeholders. Regularly provide product education to your customers, as new features and functionality are released to ensure ongoing awareness and adoption Customer relationship management is critical in this role as you are keenly aware of pertinent customer updates with regards to key stakeholders, company level changes, and raising awareness before risk to customer health arises. You are able to work cross-functionally and pull in HealthJoy team members to support you when needed. You are the voice of the customer and act as an advocate for our customers, while providing feedback to relevant internal stakeholders. Your experience. Benefits experience strongly preferred. Experience working directly as an HR team member and/or as a benefit consultant is a great background for this role! 4-7 years of customer-facing account leadership or related experience demonstrating a high degree of skill in serving as a trusted advisor. Strategic and results-oriented approach to partnering with customers at all levels of an organization (individual contributor through C-Suite) to achieve desired outcomes. Demonstrated success managing customer retention and account growth within a book of business, or related experience negotiating contracts that would demonstrate proficiency managing commercial negotiations with limited oversight. Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation. Exceptional executive presence and ability to present complex or detailed information in a digestible and actionable manner. Willingness to travel approximately 10-15% to support client book of business with the goal of 1 or more in-person visits per client per year, as well as at a minimum quarterly to Chicago headquarters for internal team meetings, and as needed. We encourage local team members to come into the office on Wednesdays for shared work and collaboration. Total travel estimated at 15-20%. Total Rewards Job Level: 30 Base Compensation Range for Job Level: $95,000 - 105,000 Annually The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives. HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes: Medical, Dental and vision insurance packages HSA contribution match Stock options for eligible roles 401k match Paid parental leave Company sponsored Short Term and Long Term Disability coverage Flexible PTO Commitment to Equal Pay At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes.