AAA FACILITY SERVICES jobs in Providence, RI - 48 jobs

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Manage and execute audits, summarize results and communicate audit findings. Responsible for managing assigned aspects of an audit: planning, developing audit programs, managing staff, completing fieldwork, reviewing workpapers, communicating audit findings to applicable Business Line Management, and preparing reports. Assist in updating and maintaining internal Club-wide audit policies and procedures. Closely collaborate with all levels of financial and business line management. Assist with the implementation of recommendations to further improve and/or enhance controls within various business lines and branches. Identify and notify Internal Audit Senior Management of exposure issues, inappropriate activity and unusual items throughout the entire audit process. Responsible for management of assigned audit staff members, and is expected to deliver Five Diamond service to all business contacts internal and external. What you will do: Provide leadership to the function and/or staff, ensuring proper staffing and training levels of all team members with a focus on development and building bench strength while also complying with appropriate professional standards, laws, regulations and operating within the Club's mission, leadership values and the members' interest. Manage assigned audit staff members - provide training and guidance, assist in prioritizing work assignments, review workpapers, and provide timely constructive feedback and evaluations. Assist in performing the annual risk assessment and developing the annual internal audit plan. Manage the integration of all aspects of the function across all required Business Lines and geographies supported; maintain knowledge and awareness of new developments in the function and potential applications to further Club initiatives. Make recommendations regarding the use of internal vs. external services, reporting on such activities and proposals. Assist in executing assigned portions of the annual internal audit plan, focusing on key Club-wide, business line, and branch-specific controls. Manage assigned audit projects on the Audit Plan to completion and maintain within budgeted hours. Perform audits to evaluate risks, opine on effectiveness of controls, and judge compliance with applicable policies & procedures. Perform financial audits including the testing of Balance Sheet, Income Statement, cutoff's, payments, and other substantive procedures. Perform physical inventories and/or test counts as deemed necessary. Review staff's workpapers. Discuss preliminary audit observations with the Internal Audit senior leadership, and subsequently with Business Management. Document final audit findings and related internal audit recommendations. Provide constructive feedback as needed. Prepare timely written audit reports, highlighting findings for Business Management, specifically noting areas of inefficiency, control weaknesses or significant deficiencies. Make recommendations to establish new and/or modify existing internal controls as necessary. Seek the assistance of other members of Internal Audit Management when needed. Follow up on the status of corrective actions received by Business Management. Partner with Internal Audit Management and Internal Audit staff to develop, implement and review ongoing audit monitoring reports, including data analytics. Schedule and monitor automated analytic tasks and address and failed tasks. Work and meet with software consultants as necessary. Serve as an administrator for the TeamMate+ electronic workpaper system - create projects, add users, assign security access, manage master data and notifications, create training documents, provide business line training and troubleshoot issues. Act in a consultancy role as needed on Club projects (system implementations; process changes, etc.). Qualifications Education Bachelor's Degree Accounting or Data Analytics required Master's Degree Accounting or Data Analytics preferred Experience 3+ years Audit experience required at a noted public accounting firm (preferred) and/or with a sizeable company in private industry required. 1-3 years Leadership experience preferred Ability to travel 5%-10% to AAA Northeast facilities (such as Branch locations) to perform audit duties. Licenses and Certifications Certified Public Accountant (CPA) preferred Certified Internal Auditor (CIA) preferred Certified Fraud Examiner (CFE) preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Hours: Mon-Friday 9:00am- 5::00pm Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Handles formalized complaints from all Travel Advisors, TSM and Management in regard to Travel bookings. This will encompass a range of situations that members encounter pre, during and post travel dates. What you will do: Provides timely acknowledgement, follow up and problem resolution of complaints. Will work with suppliers, members and travel team in order to come to satisfactory resolution. Determines travel reimbursements in accordance with policies. Maintains accurate logs of workflow and records complaints in a timely manner. Determines travel reimbursements in accordance with policies Utilizes call monitoring to assist in problem resolution, works with team members to resolve issues Manage AAA PriceMatch program, following procedures with our suppliers. Utilize available resources and creativity to secure sale for AAA. Reviews Quality Standard Survey results to make assumptions regarding training and operational recommendations Keeps abreast of changing trends in the travel industry, attends trainings when needed. Assists management with special projects including activities designed to improve operational efficiencies and increase sales and service expectations Develops and implements a grading structure for suppliers and advisors to identify areas of strength and opportunities. Schedules meetings with suppliers to review progress and identifies training needs Identifies bookings that are approaching the next tier or penalty phase with suppliers. Keeping track of where we are in the process. Assists and works with travel advisors on hold with suppliers when needed Qualifications Education High School Diploma or GED required Associate's Degree preferred Experience 2-3 years Customer service experience required 2-3 years handling customer escalations for dissatisfaction with products/services preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Multiple full-time Tow Truck Operator (flatbed or wrecker) and Battery Service Driver positions available primarily out of our Millbury, MA location. **Prior experience NOT required. CDL is NOT required. Mid-day & second shift positions available. Compensation: The pay range for this position is $21.50 - $24.75 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined. As a AAA Roadside Technician, you will be responsible for providing safe, best-in-class roadside solutions for AAA members. Roadside Assistance Drivers are responsible for responding to member requests for roadside assistance. They ensure member safety, vehicle security, and education to members on possible vehicle issues. In this role, you will provide minor mechanical assistance in an attempt to get the member's vehicle safely back on the road. If not successful, you will then safely tow the disabled vehicle to a member requested destination. You will be considered a hero to several people each and every day! Qualifications Education High School Diploma or GED Required Experience For Tow: At least 21 years of age required For Battery: At least 19 years of age required. Must have had license for 2 or more years. Licenses and Certifications Active and valid driver's license issued by only one state or jurisdiction Required and DOT card pre-hire and as a current employee within 1 Year Required and Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy. AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. This position will play a crucial role in administratively supporting our External Operations department, which manages our service provider network. This individual will be responsible for generating and vetting leads, as wells as promoting AAA Northeast automotive opportunities. The ideal candidate will be self-motivated, pays attention to detail, and is comfortable and enthusiastic about making phone calls and engaging with people over the phone. What you will do: Provide administrative support to Field Consultants and Management so they may achieve monthly and quarterly member satisfaction targets. Independently uncover and qualify potential leads. Conduct outbound calls to prospective businesses. Guide prospects through program requirements and document all activity. Support marketing campaigns and initiatives. Participate in team meetings, training sessions and professional development. Work Model: Hybrid, full-time (3 days on-site in Providence RI, 2 days remote) Schedule: Monday through Friday, 8:30am to 5 pm (can be flexible) Compensation: $23.50 - $26.25 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Qualifications Education High School Diploma required Bachelor's Degree in Business, Marketing, Communications or a related field preferred Experience 3-5+ years experience in administrative support or office management required. 2+ years experience in customer service, telemarketing or a similar role required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Sign On Bonus to New Hires! The Refrigeration / CapEx Technician will have experience installing commercial refrigeration and HVAC systems, as well as troubleshooting capabilities on refrigeration racks, cases, HVAC, and control systems. Your primarily position is to work with the CapEx team to deliver excellent installation/service to achieve 100% equipment operation per scope of work. However, when additional resources are needed in the other areas of the business you may be called upon to assist. RESPONSIBILITIES Primary Responsibilities: Survey stores and write up scopes of work/repairs needed on existing Refrigeration/HVAC/Control Systems. Perform installations and equipment replacements for Refrigeration, HVAC, and Control systems. Ensure completion of Punchlist to maximize system performance. Collaborate with CFM Technicians, CFM Leadership, Vendors, and other contractors to effect optimal project delivery on all projects when asked. Assist store technicians with work orders while on site as needed to support business. Perform onsite work for client in a timely and effective manner. Work primarily to be performed during business hours, however night work may be required from time to time based on requirements. REQUIREMENTS Qualifications Ability to read and understand building drawings, specifications, and submittals Experience in the supermarket or grocery industry preferred Strong knowledge of refrigeration, HVAC, and EMS construction principles and related fields Knowledge of controls systems and control sequences. Ability to generate accurate detailed notes and reports necessary. Must be proficient in the use of computers and Microsoft products (Word, Excel, and Power Point). Must be able to work independently and as a member of a team of committed professionals. Excellent verbal and written communication skills with both owners and with contractors as well as the ability to lead project meetings are necessary. Desired experience includes a background in; Refrigeration, HVAC, controls, plumbing, fire protection, and/or electrical Independent, self-starter Willingness to Travel: Daily travel within a 100-mile radius; Occasional travel (5-10%) within a 200-mile radius with potential overnight stays. This may change from time to time based on business needs. EPA Certification, required Valid Driver's License, required RHVAC Licensed (or the ability to obtain license within 6 months) within work area, preferred ABOUT CITY FM City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland. WHY SHOULD YOU WORK AT CITY FM? City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. We don't just hire anyone at City FM; we're looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City FM, you're committing to making a difference. We make a commitment to you too - helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework - City FM cares passionately about the people we hire and ensures that growth is always on the horizon. Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! So, if you're ready to get started, we're ready for you. City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.

How would you like to help and serve the members of one of the most trusted brands in America? AAA has been around for 120 years with a proud tradition of service, innovation, and safety. This role is an ideal position for a person who would enjoy representing the interests of AAA Northeast within its contractor network, playing a significant role in driving adoption of AAA programs. Working within an assigned area, this role is responsible for not only developing and maintaining strong relationships with existing automotive contractors (accounts) but establishing relationships with potential new accounts as well. This role is remote eligible and does require extensive driving within the assigned area (points Boston north) during daytime business hours, 3-5 days a week. NOTE: Although this role is considered remote, please consider your home location when applying. This role involves extensive travel throughout the Boston and North Shore MA area 3-5 days per week. What you will do: Build and maintain relationships between Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club's Preferred Partners. Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs). Develop action plans to ensure minimum facility requirements and AAA standards are met. Analyze territory performance and seasonal resource requirements to ensure service levels are met. Manage new contractor process, including recruitment, screening, selection, and onboarding. Provide contractor consulting services regarding operational efficiency, financial performance, and viability. Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers). Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events. Research industry best practices and technologies and share with peers and contractors. Other duties as assigned. Compensation: The salary range for this position is $64,900 - $73,450 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Schedule: Mon - Fri 8:30am-5pm with a rotating Saturday every 6 Weeks. After hours support as needed Qualifications Education High School Diploma or GED Required and Bachelor's Degree in Business concentration preferred or 6-8 years of additional relevant experience Experience: Ideal relevant experience includes: Automotive industry, logistics, and/or franchise business management, account management, sales background, customer service, performance management, and use of financial & performance metrics. Licenses and Certifications: Valid driver's license required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Work schedule: Monday - Friday 8:45 - 5:15, alternating Saturdays 8:45 - 1:15 Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?Are you passionate about travel and helping others? Join our amazing travel team and bring our members' travel dreams to life! AAA Northeast is looking for an energetic and motivated Travel Advisor to join our travel team. AAA has been helping and serving its members for more than a century on the road and beyond. As one of North America's largest leisure travel agencies, AAA Travel has always been on the forefront of what's next in dreaming, planning, and going and we are looking for enthusiastic travel professionals to join our growing team. What you will do: Products and Sales - Sells appropriate travel products based on personal knowledge and industry trends, qualifies clients to determine their needs and preferences. Offers a range of travel products and services including tours, cruises, airline tickets, car rentals, hotels, rail, and travel insurance. Focuses on promoting Club-owned and preferred partners including ancillary products. Completes sales process through receipt of payments, keeps travel client informed of changes, maintains client files, and contact with client before and after client has returned from travel. Proactively grows client base, works with current clients and local community to increase sales. Service - Ensures the delivery of Five Diamond Service and Service Excellence in travel and branch operations; builds relationships with each client, to engender loyalty to Club products and services; acts as member of branch team and supports Club policies and procedures for delivery of service. Makes decisions and resolves problems when needed, using AAA's Five Diamond service standards in the handling of unique circumstances and member complaints; advises members of AAA policies and utilizes all available resources to provide positive alternatives to resolving conflicts. Travel Knowledge - Deepens and broadens knowledge of travel products and services; stays informed of "hot" destinations and capitalizes on Educational Travel Program policy to enhance destination knowledge; participates in Club sales and product training; develops understanding of industry regulations and restrictions. Independently completes Travel Partner training programs earning necessary certifications Brand Ambassador - Encouraged to use community and social networks to grow business. Processes all travel reservation activity through the appropriate travel and accounting systems; follows department, ARC, WISP (Written Information Security Policy), other federal government regulatory procedures and guidelines, ensuring accuracy and minimizing errors; informs manager of any glitches or inconsistencies in systems. Cross sells other Club products and services, Global Money, AAA Visa. Works with other departments, including but not limited to; Travel Accounting, Product, Business Operations, Training, and Member Relations to coordinate and gather appropriate information for the member or department issues. May participate in travel department promotions and functions; may escort s group tours. • For MVP/Digital Leads: Nurtures online sales leads-identifies prospective clients' needs and suggests appropriate services; responds to inquiries in a timely fashion; follows up with prospective clients on a regular basis; documents quotes and contact efforts in the Club's CRM system. • Fields Live Support Chat inquiries (requests for quotes, questions about travel requirements/restrictions, etc.). Communicates effectively with clients and prospective clients via their preferred method of communication (phone, chat, videoconferencing, and/or email). • Assists with incoming Travel Center calls as needed. Qualifications Education High School Diploma or GED required Experience 1-3 years of experience in the travel industry preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures. What you will do: Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand. Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures. Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures. Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary. Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries. Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status. Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary. Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured. Other duties as assigned. Compensation: The pay range for this position is $79,100 - $83,500 / annually. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Shift: Sunday-Wednesday 5:30am-3:30pm Qualifications Education Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required Experience On-the-job tow experience Required and Supervisory experience Preferred Licenses and Certifications Active and valid driver's license issued by only one state or jurisdiction Required and DOT card pre-hire and as a current employee within 1 Year Required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

JOB PURPOSE To repair refrigeration and HVAC mechanical and electrical systems throughout retail locations to support operations and minimize product loss, while ensuring partner satisfaction. RESPONSIBILITIES Maintain refrigeration and HVAC for a group of retail locations. Repair equipment, such as compressors, water pumps, air handlers, electrical and mechanical control devices in a safe, efficient, and timely manner that exceeds customers' expectations. Establish effective regular communication with Site Management to ensure they are kept informed of all ongoing maintenance activities . Liaise with Site Management team to ensure that all planned maintenance activities are communicated effectively including diagnosing equipment malfunctions and any operating deficiency of the mechanical equipment to ensure quality work performance. Provide all required job updates on a timely basis. Be proactive in refrigerant leak checking and repairs. Maintain all assets for which you have responsibility to the highest standards. Perform refrigeration/HVAC preventive maintenance checks in a timely manner as assigned. Monitor and log refrigerant usage within assigned stores. Maintain clean and safe conditions in machine and electrical rooms. Communicate as needed with retail store location personnel to maintain refrigerated product integrity. Participate in company's “on call” after hours emergency call program. Assist with trouble shooting problems. Complete equipment inventories as assigned. Perform other job-related duties as assigned. Act in accordance with all company policies & procedures. QUALIFICATIONS & EXPERIENCE Minimum Qualifications Possesses a valid driver's license with a good driving record. High school diploma or equivalent. Experience with rack systems, displays cases and walk-ins highly preferred. Journeyman qualified in refrigeration and HVAC systems, or equivalent work experience. EPA certified for refrigerant handling class I & II, or universal. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. In-depth working knowledge of supermarket rack refrigeration equipment, electrical, HVAC and plumbing systems preferred. Demonstrated basic computer skills, Refrigeration Controller Technology, Microsoft Outlook and Excel. Demonstrated self-motivation and successful experience in previous jobs and responsibilities. Above average troubleshooting and guest service skills. Ability to multitask, work with limited supervision and make sound decisions quickly. Exceptional interpersonal, motivational and communication skills. High standard of integrity and reliability. ABOUT CITY FM City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the global City family founded nearly 40 years ago. Its parent company, City Facilities Management Holdings Limited, is the largest privately held facilities management firm in the world with over 15,000 employees across five continents with headquarters in Glasgow, Scotland. WHY SHOULD YOU WORK AT CITY FM? City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. We don't just hire anyone at City FM; we're looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand. When you join City FM, you're committing to making a difference. We make a commitment to you too - helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework - City FM cares passionately about the people we hire and ensures that growth is always on the horizon. Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! So, if you're ready to get started, we're ready for you. City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Dynamics CRM Technical Architect designs technical solutions, creates technical standards, best practices and processes, heavily engages in core development, testing, deployment, and support of Dynamics 365 & Power Platform solutions to meet business needs that harmonize with the Club's strategic objectives and technological prerequisites. CRM Technical Architect ensures that technical solutions not only fulfill their intended functions but also remain in sync with the organization's long-term strategies and adaptable to evolving demands. The Architect will use their deep knowledge of Microsoft Dynamics/Power Platform and Azure to guide the CRM Developers in their approach for implementing solutions including conducting technical reviews, taking part in release management, following Agile methodology, creating technical documentation and handling legacy technical debt. This role entails close collaboration with diverse stakeholders, such as business line, solution architects, business analysts, functional associates, project managers, developers, and infrastructure teams, to engineer the CRM system that is scalable, dependable, and optimized for efficiency. The Dynamics CRM Technical Architect may lead a team of CRM developers responsible for delivering technology solutions for the Club. What you will do: Collaborate with CRM Solution Architect and stakeholders to understand project requirements from a technical standpoint, evaluate objectives, and constraints. Work with Architects and Leads from other organizations when working on integrations on technical solutions. Develop high-level CRM related technical application blueprints, architecture designs that address functional and non-functional requirements. Ensure the proposed solutions align with industry best practices using out of box feature as far possible. Create technical design documents including architectural documents and technical process flows using Visio or other tools including Confluence and SharePoint. Guide developers, set goals, enforce best practices, review designs/code and provide technical mentorship to the CRM team. Oversee and contribute to out of box customizations or core CRM & Azure development including plugins, workflows, Power Automate Flows and Azure functions. Lead the analysis, modernization of the existing CRM system by understanding the current technical landscape and debt. Ensure platform reliability by refactoring, deprecating or rearchitecting using latest out of box features in both Dynamics CRM and Azure. Design, develop and oversee DevOps, GitHub CI/CD pipelines, Power Platform Build tools along with managing ALM governance and security best practices. Oversee governance for the Power Platform and other related technologies regarding deployment practices, environment separation, etc. Navigate IT change management practices and ensure proper organizational change management are in place before releases. Identify potential technical and operational risks and develop mitigation strategies. Monitor project progress to ensure that architecture-related risks are addressed promptly. Assist in allocating right resources, both human and technical resources, effectively to ensure that projects are adequately staffed and have the necessary infrastructure Ensure that security best practices and compliance requirements are integrated into the architecture and design. Address data privacy concerns and implement security measures. Continuously monitor system performance and identify opportunities for optimization. Provide guidance on scalability and performance improvements. Qualifications Education Bachelor's Degree Computer Science, Information Technology, or a related field required Master's Degree Computer Science, Information Technology, or a related field preferred Experience 8+ years Technical Architecture of Dynamics CRM & Power Platform end to end solutions using out-of-box features and related technologies including Azure required. 8+ years design & development experience in Power Platform & Dynamics CRM sales/service modules including complex plugins, workflows, business logics, Dataverse components required. 8+ years strong experience in C#, .Net, Javascript, APIs, CI/CD automation scripts, reusable frameworks and standardized coding templates required. 5+ years strong experience in Power platform customization and configuration, Power automate, Azure services (Logic Apps, API Apps, Service Bus, Functions) required. 5+ years Experience in working Agile methodology and fast paced development lifecycle preferred. Licenses and Certifications Power Platform Solution Architect Expert Preferred Azure Certifications Preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, we help and serve as a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. What you will do: Educates and instructs students trying to obtain their driving license in the safe operation of motor vehicles in an on-the-road setting. Maintains an awareness of various students learning styles and adjusts instruction appropriately. Provides instruction in a patient, calm, and personable manner to reduce student anxiety and enhance the learning experience. For on-the-road settings; observes students driving ability; provides instruction in safe driving techniques in both highway and urban driving conditions. Ensures the safety of the student(s) is maintained at all times during on-the-road instructional sessions. Ensures driving school vehicles are clean and presentable according to Club guidelines; removes snow, ice, and other debris from vehicles prior to each use. Performs vehicle inspections and safety checks prior to the operation of the vehicle. May be required to drive vehicle to nearby Fleet center, car wash, or another automotive facility for preventative maintenance or repair. Assists in driving school with various administrative tasks. Drive students to road tests and Registry for licenses. Adheres to all department policies and procedures, including accurate recording of student hours. May provide training and guidance to new driving instructors/trainees. Provides training feedback to both the supervisor and the employee. Qualifications Education High School Diploma or GED required and Associate's Degree preferred Experience Less than 1 year Driving instructor/trainee experience required 1-3 years Prior Teaching Experience preferred Valid driver's license Required Current State Driving Instruction Certificate, or ability to obtain certification post training within 30 Days Required Ability to meet Club insurance requirements, motor vehicle and other pre-employment guidelines Required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. The training manager is responsible for designing, implementing, and evaluating learning and development programs that build employee capacity, support business goals, and strengthen organizational performance. Key Responsibilities Training Strategy and Program Design Develop and execute a corporate training strategy aligned to organizational priorities and workforce needs. Design and oversee learning programs including onboarding, professional skills, compliance training, and role based development. Ensure training solutions are learner centered, inclusive, and grounded in adult learning principles. Team Management Lead, coach, and develop training staff, facilitators, and or/instructional designers. Manage vendor relationships and external training partners as needed. Foster a culture of continuous improvement within the team. Business Line Partnership Partner with business line leaders, HR, and subject matter experts to identify skill gaps and learning opportunities. Consult with leaders to recommend learning solutions that drive performance and engagement. Communicate program goals, progress, and outcomes to stakeholders. Program Delivery & Facilitation Oversee delivery of instructor-led, virtual, and self-paced learning experiences. Facilitate training sessions and leadership workshops as needed. Ensure consistent quality and learner experiences across all training formats. Measurement & Continuous Improvement Establish metrics to evaluate training effectiveness and business impact. Analyze feedback, learning data, and performance outcomes to improve programs. Maintain documentation, learning standards, and best practices. Qualifications Required Qualifications Bachelor's degree in Education, Organizational Development, Adult Learning or related field 5 years' experience in corporate training, learning and development or talent development Strong knowledge of adult learning theory and instructional design principles Preferred Skills & Competencies Proven ability to design and scale learning programs Strong facilitation and presentation skills Excellent communication and stakeholder management skills Experience with learning management systems (LMS) and virtual learning techniques Data driven mindset with experience measuring learning impact Ability to balance strategy with hands on execution Tools Microsoft Suite Articulate Storyline, RISE Adobe Captivate Adobe Creative Suite Vyond Venngage Canva Accessibility & compliance, screen readers, built in accessibility checkers, scorm AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming calls to the consumer lending department; provides Five Diamond customer service with the objective of selling auto & personal loans, extended warranties and other Club products and services; coordinates loan closings. May answer inquiries and provide problem resolution. What you will do: For bilingual roles, all responsibilities must be able to be completed in both English and target language. Receives incoming calls to the consumer lending department; answers member loan inquiries and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions. Provides auto loan and personal loans and motorcycle; sells tire & wheel protection, extended warranties, and debt protection products following business line protocol for receipt and exchange of information; sells Gap insurance, follows through with lender on applicant underwriting information and other documentation; advises member(s) of lender's decision and gathers documentation for closing. Prepares, schedules, and conducts loan closings following departmental procedures; electronically transmits all necessary member information via the network to ensure top quality member service; may assist with problem resolution as required. Works to build effective relationships with lending institutions, sales managers, branch staff, and other AAA departments. Responds to requests with professionalism and Five Diamond Service to provide accurate information. Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing. Qualifications Education High School Diploma or GED required and Associate's Degree preferred and If for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy required Experience 1-3 years Sales experience, preferably in a financial service institution or call center environment preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Launch Your Insurance Career with AAA Northeast - Paid Training, Licensing, and Unlimited Growth! Join our dynamic team at AAA Northeast as a Field Insurance Agent, where you'll inspire and motivate clients, achieve results, and enjoy comprehensive training and support in a fast-paced, rewarding environment with excellent earning potential. As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in Personal Lines, with all training and costs covered by AAA Northeast. Once licensed, you will sell personal lines insurance products to members who contact us over the phone, online, and in retail branches. What You'll Do: Sell insurance products and services, meeting or exceeding sales goals Interact with members in person at the branch, over the phone and online Compile coverage and rating information; confirm insurer underwriting criteria, coverage, and premium data Provide members with product and premium proposals that best fit their needs Develop leads and prospects by responding to referrals in a timely manner Participate in sales programs and maintain prospect files in the CRM system Develop general knowledge of Life products for referrals to licensed agents Follow agency processes and procedures in quoting and binding coverage, and processing member payments Work with Quality Assurance and Underwriting departments to minimize error and omission exposures Provide AAA Five Diamond service to all current and prospective AAA Insurance clients Build professional relationships with clients, insurance company representatives, dealerships, real estate agents, etc Gain knowledge of AAA Northeast membership benefits to offer and sell to clients Qualifications What You'll Need: Education High School Diploma or GED required and Associate's Degree preferred Experience 2+ years Sales or customer service experience required and Insurance sales experience preferred Outbound or cold-calling experience strongly preferred Licenses and Certifications Must obtain Personal Lines Insurance License within 60 days (training and exam fees covered by AAA Northeast) Life License within 1 year preferred Benefits & Compensation Competitive base hourly rate + unlimited commission Paid Time Off: 3 weeks vacation, 12 holidays, 8 sick days annually Health Coverage: Medical, dental, and vision (AAA covers up to 88%) Retirement: 401(k) with 6% company match Free AAA membership, insurance discounts, tuition reimbursement, and more The pay rate for this position starts at $27.00 per hour. The base pay offered may vary depending on job-related knowledge, skills, and experience. Apply today and start your insurance career with AAA Northeast! Why AAA Northeast? Trusted Legacy: Over 100 years of service excellence. Career growth with a promote-from-within culture People-Focused: Rich history of protecting employees, members and the community. AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. In this role you will perform preventative maintenance on and make repairs to AAA Club-owned vehicles under general supervision. What you will do: Schedule and perform vehicle preventative maintenance, including oil changes, tune-ups, and tire rotations. Diagnose vehicle issues, often by using computerized diagnostic equipment. Replace worn or broken parts, align wheels, adjust brakes, tighten bearings, tune engines, etc. Follow checklists to ensure that all critical parts are examined. Perform minor body work. Performs automobile and light truck repairs by disassembling and overhauling engines, transmissions, clutches, rear ends and other assemblies. Estimates time and material costs on vehicle repairs, and requisitions new parts and equipment. Use testing equipment to ensure that repairs and maintenance are effective. Review completed maintenance and repair work with management and vehicle operators. Perform emergency road service, as required. Other duties as assigned. Schedule: Monday-Friday 7:30am-4:00pm Compensation: The pay range for this position is $35.00 - $40.00 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Benefits: Paid Time Off: 3 weeks of vacation, 12 holidays and 8 sick days annually Health Coverage: Medical, Dental, and vision insurance with AAA Northeast covering up to 88% of the plan Retirement: 401(k) plan with a 6% company match Additional Perks: Free AAA membership, insurance discounts, travel commission match, and a paid volunteer day off each year! Tuition Reimbursement: Financial support for continuing education Ample opportunities for advancement Why AAA Northeast? Trusted Legacy: Over 120 years of service excellence. Career Growth: Proven career paths and a ‘promote from within' culture. People-Focused: Rich history of protecting employees, members and the community. Qualifications Education High School Diploma or GED Required Experience Automotive repair and maintenance technician, preferably on light-duty and medium-duty trucks Licenses and Certifications Automotive Service Excellence (ASE) Certification Preferred Skills Ability to operate a computer with relevant software applications. Ability to safely operate Electrical and Mechanical equipment/tools (including but not limited to): multi-meter, air tank, jumper cables, lock-out tools, floor jack, air compressor, MDC computer, tire inflator, wheel lock, funnel, gas can, air impact gun, tire mallet, hand tools, lug wrenches and two-way radio. Ability to operate a variety of automotive diagnostic equipment, interpret results and perform repairs upon completion of training. Ability to repair machines or systems using the needed tools. Ability to perform routine maintenance on equipment and determine when and what kind of maintenance is needed. Ability to install equipment, machines, wiring, or programs to meet specifications. Watching gauges, dials, or other indicators to make sure a machine is working properly. Determining causes of operating errors and deciding course of action.

Core Hours: Monday-Friday 8:45am-5:15pm; 40-hours per week. At least 2 Saturdays per month 8:45am-1:15pm; when working a Saturday, can opt for a full or 1/2 day off during the M-F workweek. *At times, business needs may require an earlier arrival and/or later departure. Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. As Member Service Counselor - Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, provide registry services and ensure compliance and state regulations are met. The Member Service Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions. What you will do: Member Service: • Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise. • Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.). • In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards. • Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members. Sales: • Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. • Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI's while maintaining a positive member experience. • Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance. Daily Operations: • Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues. • Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols. Qualifications Education High School Diploma or GED Required Experience Customer Service with a focus in Sales Required and Licenses and Certifications Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Receives incoming Consumer Lending calls; provides Five Diamond customer service with the objective of taking loan applications. Makes outbound contact with members who submitted leads for loan information, Tire & Wheel, and Extended Warranties. What you will do: Receives incoming Consumer Lending calls; answers member loan inquiries with regards to loan applications and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions. Submits loans applications following business line protocol for receipt and exchange of information; ensures accurate information regarding loan application is expeditiously transmitted to lending institutions. Responds to requests with professionalism and Five Diamond Service to provide accurate information. Makes outbound contact to members regarding lead submissions for loan, Tire & Wheel and Extended Warranty inquiries. Provides quotes for Tire & Wheel and Warranty inquiries including the sale of the product if applicable following applicable business line protocols. Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing. Qualifications Education High School Diploma or GED Required and Associate's Degree Preferred Experience sales experience preferably in a financial services institution or call center environment Required and Demonstrated Leadership skills or prior supervisory experience Preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. The Business Systems Analyst Manager (BSAM) plays a pivotal role in driving the strategic integration of business processes with IT solutions to enhance organizational performance. This leadership position involves managing a team of business systems analysts, spearheading complex projects, performing advanced business analysis, and developing comprehensive specifications for IT systems. The BSAM collaborates closely with senior stakeholders across various departments to ensure IT systems align with business goals and deliver optimal value. What you will do: Team Leadership and Management: Provide visionary leadership to a team of IT business systems analysts, fostering a culture of team and personal development, collaboration, excellence, innovation, and continuous improvement. Mentor and develop team members, offering guidance and support to enhance their professional growth and performance in their role as BSA's and all the associated skills. Strategically allocate resources to maximize team productivity and ensure the successful execution of projects. Conduct regular performance reviews, deliver constructive feedback and implement development plans to drive team success and advance individual team members skills and capabilities as BSA's Advanced Requirements Gathering and Analysis: Oversee the analysis of complex business processes and workflows to identify opportunities for improvement and automation. Guide the team in the elicitation, documentation, and validation of business and system requirements using advanced techniques such as detailed interviews, workshops and big room planning sessions, surveys, and analysis of existing systems. Ensure high-level business requirements are translated into detailed functional and technical specifications for IT solutions. Oversee the use of advanced tools such as process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent and analyze processes. Solution Design and Development: Work closely with IT developers, architects, and senior stakeholders to design IT solutions that meet business requirements and strategic goals. Supervise the development of comprehensive use cases, user stories, and process diagrams to guide the development and implementation of IT systems. Ensure proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards. Lead design reviews and provide input on potential improvements and optimizations Testing and Quality Assurance: Oversee the development and execution of comprehensive test plans to ensure IT solutions meet specified requirements and quality standards. Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions. Ensure defects and issues are documented, tracked, and resolved in a timely manner. Ensure test cases comprehensively cover all functional and non-functional requirements. Implementation and Support: Lead the implementation and deployment of IT solutions, including system configuration, data migration, and user training. Ensure smooth transition and adoption of new systems and processes, providing ongoing support and troubleshooting. Oversee the development and maintenance of user documentation, training materials, and system procedures to support end-users. Stakeholder Management and Leadership: Build and maintain strong relationships with senior business stakeholders to understand their needs and to ensure that business requirements for IT initiatives are accurately captured and aligned with strategic goals, facilitating effective communication and collaboration. Act as a liaison between business users and IT teams to ensure mutual understanding and alignment. Conduct regular meetings and presentations to update stakeholders on project progress, issues, and solutions. Gather feedback from stakeholders and incorporate it into project plans and future enhancements. Advanced Business Analysis: Oversee advanced gap analysis to identify discrepancies between current processes and desired outcomes. Supervise feasibility studies, cost-benefit analyses, and the creation of business cases to evaluate potential solutions and their impact on business operations. Analyze and interpret complex data to support decision-making and identify trends, patterns, and areas for improvement. Develop business cases and justification documents for proposed projects and initiatives Continuous Improvement: Monitor and evaluate the performance of IT systems and processes, identifying areas for continuous improvement. Stay informed on industry trends, best practices, and emerging technologies in business systems analysis and IT, ensuring the team applies these insights to enhance project outcomes and recommend innovative solutions aligned with our technology stack. Lead process improvement initiatives to enhance business operations and IT service delivery. Identify and implement best practices for business analysis and systems improvement to drive operational efficiency inside the team as well as to our stakeholders. Training and Development: Assess the current skill levels of team members and identify gaps or areas for improvement related to business systems analysis, technology trends, and organizational needs. Create and implement structured training plans, including both internal and external learning opportunities, to ensure the team remains proficient in the latest tools, methodologies, and best practices. Encourage a culture of continuous learning by supporting certifications, attending workshops, and participating in industry conferences. Organize regular knowledge-sharing sessions, lunch-and-learns, and peer-led workshops to disseminate new insights and reinforce critical BSA skills. Monitor and evaluate the impact of training initiatives on team performance and adjust programs as needed to maximize value. Reporting and Documentation: Prepare comprehensive reports, dashboards, and presentations for senior business and IT management, detailing project status, progress, and key metrics. Ensure accurate documentation of requirements and technical specifications, design specifications, test plans, and training materials. Develop and maintain a repository of business processes, requirements, and IT documentation to support ongoing projects and future initiatives. Qualifications Education Bachelor's Degree Computer Science, Information Technology, Business Administration, or a related field. required Master's Degree Computer Science, Information Technology, Business Administration, or a related field. preferred Experience 10+ years Experience as a Business Systems Analyst or in a similar role, with at least 3-5 years in a managerial or leadership position. required Extensive experience in analyzing and documenting complex business processes, requirements, and system specifications. required Experience with software development lifecycles, project management methodologies, and testing/QA processes. required Proven experience in conducting feasibility studies, cost-benefit analyses, and creating business cases. required Licenses and Certifications CBAP (Certified Business Analysis Professional) or CCBA (Certification of Competency in Business Analysis) Preferred Additional certifications in relevant areas (e.g., PMP, Agile) Preferred Certifications in data analysis, process improvement (e.g., Lean Six Sigma), or related fields Preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. The Business Development Associate will play a crucial role in administratively supporting our External Operations department, which manages our service provider network. This individual will be responsible for generating and vetting leads, as wells as promoting AAA Northeast automotive opportunities. The ideal candidate will be self-motivated, pays attention to detail, and is comfortable and enthusiastic about making phone calls and engaging with people over the phone. What you will do: LEAD QUALIFICATION: • Independently uncover and qualify potential leads. • Conduct outbound calls to prospective businesses. • Guide prospects through program requirements and document all activity. • Support Field Consultants and Management to achieve monthly and quarterly member satisfaction targets. MARKETING SUPPORT: • Assist in the development and execution of marketing deliverables, campaigns and initiatives, utilizing multimedia formats. • Update and maintain the AAA Northeast Service Provider online portal. • Track effectiveness of marketing efforts and suggest improvements. COLLABORATION AND SUPPORT: • Work closely with the Management and Club resources to strengthen messaging and achieve common goals. • Provide insights and feedback to help refine sales and marketing tactics. • Participate in team meetings, training sessions and professional development. Work Model: Hybrid, full-time (3 days on-site in Providence RI, 2 days remote) Schedule: Monday through Friday, 8:30am to 5 pm (can be flexible) Compensation: $23.50 - $26.25 per hour. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits. Qualifications Education High School Diploma required Bachelor's Degree in Business, Marketing, Communications or a related field preferred Experience 2+ years experience in customer service, telemarketing or a similar role required 3-5 years experience in administrative support or office management required. AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.