AAA East Central Inc jobs

At AAA Central Penn, we exist for our members-and we judge everything we do by how well it serves their needs. (Yes, even our coffee choices.) But we also believe our team members deserve the same high-quality care, support, and occasional celebratory cupcakes. Whether it's through our recognition programs, community engagement, or just laughing at our own travel puns, we love what we do-and we want you to have FUN doing it. We work hard to serve our members, and we work equally hard to make sure our team feels valued, supported, and occasionally surprised by how much PTO they have. Team Member Focused Benefits (a.k.a. The Perks That Make You Say “Whoa”) Generous, front-loaded Paid Time Off (PTO): No waiting to accrue-go ahead and book that beach trip before your tan fades. One personal day to do whatever makes you feel like a human again. Eight paid holidays, including Christmas Eve and New Year's Eve. Because wrapping presents and watching fireworks is serious business. Medical, Dental, and Vision benefits-so you can see, smile, and chew with confidence. Health Savings Account (with employer contribution!) and Flexible Spending Account options. Fancy financial acronyms included. 401(k) with up to 6% company matching. You're fully vested after your first contribution, which is basically financial love at first sight. Life Insurance and Long-Term Disability at no cost to you. Because we've got your back-literally and figuratively. Earn up to three extra PTO days a year for volunteering and attending AAA Cares events. Do good, feel good, get PTO. Win-win-win. Tuition Reimbursement: Learn stuff, get smarter, we'll help pay. Free AAA Premier Membership. Roadside assistance equals peace of mind plus bragging rights. Discounts galore: travel, branch services, car batteries, and more. Basically, we're your new favorite coupon. Job Purpose Summary: Group Travel Operations Specialist You're the behind-the-scenes travel wizard who makes group trips run smoother than a freshly paved highway. You'll build and maintain domestic and international travel records, partner with our Customer Care team, and ensure our travelers feel like VIPs (Very Impressed Passengers). If you love logistics, spreadsheets, and the occasional passport panic, this role is your jam. Essential Functions (a.k.a. What You'll Be Doing While Pretending You're Planning Your Own Dream Vacation) Partner with AAA Preferred suppliers to generate contracts. Yes, even the ones with tiny print. Build cost sheets and analyze revenue projections. Math hat required. Develop brochures that make people say, “I want to go there!” Set up Travel Point of Sale in Axis System. Basically, you're the travel tech guru. Draft Journey Manager and passenger document packets. You'll know everyone's birthday and passport number-just don't use it for astrology. Make deposits and final payments with suppliers. You're the financial gatekeeper of wanderlust. Negotiate contracts like a travel ninja. Accuracy is your middle name. Track deadlines like a hawk with a calendar. Generate final invoices and mail them with flair. Review files to make sure everything's accounted for. You're basically the Sherlock Holmes of travel paperwork. Escalate issues when needed-but you'll probably solve them before anyone notices. Attend training to stay sharp and trendy in the travel world. Assist with group departures-even if it means waking up before sunrise. Coffee provided. Promote AAA's Core Values like a travel ambassador with a heart of gold. Help ensure members are Totally Satisfied. Bonus points if they send you postcards. Experience, Knowledge, Skills, and Abilities (a.k.a. What Makes You Awesome) High school diploma or GED. Professional travel industry knowledge. Time management and attention to detail. You notice typos in your sleep. Excellent communication skills. You can charm clients, calm chaos, and write emails that don't sound like a robot. Accounting skills. You know your percentages from your proportions and your commissions from your calculations. Problem-solving wizardry. You interpret info like a travel detective. Computer skills: Excel, PowerPoint, Word, Outlook, Teams. If you've ever made a spreadsheet that color-codes itself, we bow to you. Flexibility to work outside core hours. N Ready to join a team that takes travel seriously-but not itself? Apply now and let's make some travel magic together. Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. This description is not intended as a contract and is subject to change and revision. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Job Description Automotive Detail Technician Breneman Ford Are you a clean freak? Do you obsess over every little detail? Do you love that new car smell? If so, our busy dealership may have the perfect opportunity for you as a Detailer. Job Responsibilities Clean new vehicles for delivery Clean / Detail used vehicles reconditioning them to the best possible appearance both inside and out Detail client vehicles as needed Maintain strict adherence to dealership policy on client vehicle care and operation Note damage and notify service so a claim can be filed within 24 hours Perform quality control inspections of all vehicles before being brought to frontline Coordinate with sales and service to ensure on-time deliveries Requirements Education and/or Experience High school diploma or GED preferred 1 to 3 months of related experience and/or training Benefits Compensation Compensation is based on experience and performance. We offer excellent benefits. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Lead Member Specialist - Support Center Be the go-to problem solver and team motivator! As a Lead Member Specialist, you'll be at the heart of our Support Center operations. Your mission? Handle member inquiries across multiple channels and keep things running smoothly behind the scenes. You'll work closely with the Support Center Supervisors to ensure daily operations meet our high standards for quality and service. This isn't just a job-it's a chance to mentor, guide, lead, and make a real impact every day! If you're ready to lead with confidence, solve problems like a pro, and bring positive energy to every interaction, we'd love to have you on our team! This is a remote position based in Harrisburg, PA - and you need to reside in Pennsylvania. In-office meetings and training sessions are held several times per quarter at our Harrisburg location. This position is classified as Essential Duty Personnel, which requires availability to work your scheduled shifts-including weekends and holidays-regardless of weather conditions. The regular schedule for this role is 2:30 PM to 11:00 PM. Team Member Focused Benefits Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! What You Will Be Doing: Lead and support the team providing leadership and guidance and assisting with training of new team members. Handle escalated customer concerns. Monitor daily activity and update metric reports; ensure accurate transaction records. Oversee call queues, alert supervisors when service levels drop, and ensure efficient resource use. Dispatch roadside service requests and manage the full roadside assistance process. Prioritize requests based on safety, urgency, and conditions, ensuring emergency situations are addressed appropriately. Advise members on problem resolution, safety issues, benefits, service alternatives, and potential charges. Process membership sales, renewals, automatic renewals, and account maintenance. Assist with travel requests, including hotel and car reservations, and direct clients to travel agents as needed. Handle insurance inquiries and direct clients to licensed agents. What You Will Need to Shine: A high school diploma or equivalent. Previous experience in customer service, call center/dispatch, or supervisory roles is a big plus. Top-notch listening skills-you will need to interpret information, ask great questions, and make sure nothing gets missed. The ability to roll with changes and keep cool under pressure. Strong communication skills across phone, email, and live chat. Tech-savvy enough to juggle multiple computer systems like a pro. A knack for spotting issues, finding solutions, and making smart decisions to deliver an amazing customer experience. This is a remote position, so reliable internet is a must. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities: We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V .

“Employee Focused, Member Driven” AAA Central Penn is looking for an energetic and customer focused individual with a passion for travel to join our AAA Travel team. The Journey Ambassador is responsible for the well-being and safety of AAA Central Penn Discoveries travelers and the fulfillment and delivery of all group tour activities while hosting tours and cruises. The Journey Ambassador must be creative and able to execute appropriate resolution of challenges and situations which impede the successful delivery of a remarkable personal experience for the traveler. Supplies a critique of tour operator, specific itinerary and destination. The ideal candidate possesses: In-depth knowledge of geography and the travel industry Good communication skills in person, writing, and over the phone Ability to work independently with minimum supervision Good multi-tasking ability and time management Excellent problem-solving and decision-making skills Ability to plan and participate in AAA promotional events Ability to handle complex itineraries and coordination with tour directors and other guides Ability to participate and lead strenuous physical exercise and activity Ability to pass a criminal background check and drug screen What we offer: Free AAA Premier membership Employee discounts on travel services Opportunities for growth To learn more about what AAA Central Penn has to offer follow this link: AAA Central Penn Careers About Us: For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance, we have over 55 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! The selected candidate will be required to successfully complete pre-employment assessments, a criminal background check, and drug screen. AAA Central Penn is proud to be an equal opportunity employer.

Automotive B Level Service Technician - Breneman Ford ***Delaware County's NEWEST FORD STORE!*** Skilled technicians are in high demand. So, to keep a good service tech, you have to treat them right. Here, you'll work alongside some of the best in the business. You'll also be responsible for diagnosing and repairing client and dealership vehicles while maintaining a positive relationship with clients who return with unsatisfactory work. We run an honest shop and need honest, hard-working techs. Only those who value integrity and ethics need apply. Job Responsibilities Examine and diagnose vehicles Discuss repairs with shop foreman or service advisor Communicate additional service requests to service advisor Plan work procedures in cooperation with shop foreman Provide labor time estimates to service advisor Monitor repair time and update service advisor regularly Maintain strict adherence to dealership policies on vehicle care and operation Complete story and/or documentation for client repairs Assist in mentoring technician trainees Attend company and factory training Keep current with factory technical bulletins Understand and follow federal, state and local regulations (such as disposal of hazardous waste) Requirements Education and/or Experience High school diploma or GED (general equivalency diploma) Minimum of 1 year experience preferred for consideration Certificates, Licenses, Registrations Valid driver's license Manufacturer certifications a plus Benefits Compensation is based on experience. We offer excellent benefits. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Become a #dreammaker with AAA Central Penn - Your Passport to a Career in Travel! Do you: Daydream about far-off destinations (even while in line for coffee)? Love talking to people and helping them plan unforgettable adventures? Thrive in a fast-paced, goal-crushing environment? Want a job that feels more like a passion project than work? If you're nodding your head, we've got your dream job right here! We have positions available in Camp Hill, Harrisburg, and Carlisle. Why You'll Love It Here: You'll help people turn travel dreams into real-life adventures. You'll join a trusted brand with more than 100 years of excellence. You'll grow your career in a fun, fast-moving (and no…we aren't referring to planes, trains, and automobiles…but you'll have access to book them) industry. You'll be part of a supportive team that celebrates your wins - both big and small! We're Looking for Someone Who: Has big energy and even bigger travel goals. Can guide customers through planning the perfect trip. Communicates like a pro and listens like a friend. Brings ambition, moxie, creativity, and a genuine love for helping others. Ready to pack your bags? Metaphorically, of course… If you're ready to turn your passion for travel into a career that inspires, apply today. Let's make magic happen, one trip at a time! #dreammaker What We Offer: Generous paid leave benefit including front-loaded Paid Time Off (PTO), 1 personal day, and 8 paid company holidays. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Medical, Dental, and Vision benefits as well as options for a Health Savings Account (with employer contribution) and Flexible Spending Account. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and LTD 100% employer paid. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. This description is not intended as a contract and is subject to change and revision. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

The Travel Sales Support Specialist assists Travel Advisors, Magic Engineers, and Vacation Planners with aspects of client travel and processing. Working as a member of the AAA ONE TEAM, the Travel Sales Support Specialist provides remarkable experiences and service to team members and AAA members/clients ensuring total satisfaction as reflected on Total Satisfaction survey scores.

Do you like helping people? AAA Central Penn could be the place for you. Be the Hero Behind the Scenes! AAA Central Penn is looking for a C ustomer Service-Oriented Service Technician to join our Automotive team. Service Technicians help our members whose cars have decided to "take a nap" along the road. Guess what?! No experience is necessary! Training will be provided! This role is considered Essential Duty Personnel , which means you are the one we count on when it matters most. You will work as scheduled-including weekends and holidays-rain, snow, or shine! We are currently hiring for second shift positions based out of our Harrisburg and Lancaster locations . If you are ready to take on a role where reliability and leadership truly make a difference, we would love to have you on our team! Perks & Benefits You'll Love Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! How You Will Contribute to Our One of a Kind Work Culture Perform roadside assistance like on-scene evaluations, unlocking vehicles, changing flat tires, delivering fuel, and fixing minor issues (yes, even replacing windshield wipers!). Handle battery services-test, diagnose, prep, install, explain warranties, and complete documentation like a pro. Help customers understand their service options and introduce them to all the great AAA Central Penn products and services. Make smart decisions independently while following company policies and AAA Quality Standards. Report any defects or concerns promptly to your supervisor. Maintain your assigned vehicle and tools, inspect equipment daily, and ensure safety systems are good to go. Provide positive, professional, and empathetic experiences every time-urgency and care matter! What You'll Bring to the Team: A high school diploma or equivalent. A clean driving record and a valid Pennsylvania driver's license-safety first! Previous customer service experience and a genuine passion for helping people in need. Clear, confident communication-whether in person, on the phone, or online. A flexible, can-do attitude and a love for learning new things every day. Tech-savvy skills to navigate our systems with ease. A go-getter mindset that keeps you motivated and ready for action. Stellar communication skills and the ability to build trust with every interaction. A sharp eye for detail and a big heart for helping others. What Makes Us Awesome For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Breneman Ford ***Delaware County's NEWEST FORD STORE!*** ***Under NEW Ownership!*** If you're ready to kick your sales career into overdrive, now is the perfect time to join our team of automotive sales professionals. This is an opportunity for you to turn your sales skill, excellent customer service and industry expertise into profits. The sky is the limit for highly motivated, result-driven team players who want to not only help close the sale, but to turn new buyers into lifetime customers. Job Responsibilities Understand and implement dealership sales process Own and excel at every aspect of the sales process (from new client prospecting to vehicle delivery) Present and demonstrate inventory Review, update and manage daily inventory reports Create and execute strategies for increasing market share Prepare and review monthly plans with sales leadership Maintain Customer Service Index, Gross Average and monthly units to dealership standards Remain up-to-date on products, market trends and certification Requirements Prior retail automotive sales experience and/or sales training preferred Benefits Compensation is based on performance and is competitive with the retail automotive market. We offer excellent benefits. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Part-Time Member Specialist - Hershey Who We Are At AAA Central Penn, we're not just a roadside rescue crew-we're a people-powered mission to serve our members with excellence and enthusiasm. We judge everything we do by one simple question: “Does this make life better for our members?” And guess what? That same care extends to our team. We believe work should be meaningful, supportive, and yes-fun. Whether it's through recognition programs, community events, or just a good laugh in the breakroom, we're here to make sure our team feels valued, heard, and empowered. We work hard, we care deeply, and we never underestimate the power of a well-timed donut. Perks That'll Make You Say “Sign Me Up” Earn PTO for every hour worked-because rest is part of the job. Earn up to 3 extra PTO days a year just for volunteering and attending AAA Cares events. Doing good = feeling good. Free AAA Premier Membership. That's right-roadside assistance, travel perks, and bragging rights. Discounts galore: travel, branch services, car batteries, and more. Your wallet will thank you. What You'll Be Doing (Besides Being Awesome) As a Member Specialist, you're the friendly face of AAA Central Penn. You'll help members and non-members alike with everything from travel tips to PennDOT paperwork, all while delivering top-tier customer service. If you love solving problems, making people smile, and knowing a little bit about everything-this role was made for you. Your Daily Adventure Includes: Helping members with account updates, membership sales, and renewals. You're basically their AAA concierge. Handling transactions for maps, EZPass, TripTiks, Travel Store goodies, foreign currency, theme park tickets, and more. You're the one-stop shop for travel dreams. Answering questions about AAA's Travel and Insurance offerings and connecting members with the right experts. Becoming a Notary Public (we'll help you get certified) and performing notary services like a pro. Performing PennDOT services including title and license transactions. You'll know the ins and outs of Pennsylvania law better than most. Taking passport and International Driver's Permit photos. Say cheese! Cross-selling and referring AAA products and services. You're not pushy-you're just really helpful. Maintaining AAA's quality standards and making sure every member walks away smiling. Using our business systems like a tech-savvy wizard. Communicating clearly, documenting accurately, and always keeping things professional. Greeting every member with warmth, respect, and maybe a compliment on their shoes. Other duties as needed-because teamwork makes the dream work. What You Bring to the Table A passion for helping people and making their day better. A knack for multitasking and staying organized. Strong communication skills-both verbal and written. A willingness to learn, grow, and become a notary. A friendly, professional attitude that makes people feel welcome. The ability to work independently and as part of a team. A sense of humor. Seriously-it helps. Ready to join a team that's all about service, smiles, and making a difference? Apply now and let's make some member magic together. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Love Sales? Obsessed with Helping People? Let's Talk about our Insurance Sales Agent! We're not just the folks who show up when your car breaks down (although we are great at that!). At AAA Central Penn, we're also insurance pros and protectors of your cherished assets - and we're looking for someone like YOU to join our team! What makes you the perfect fit? You're all about protecting what matters - homes, vehicles, pets - and giving peace of mind. You geek out over the details of insurance policies (yes…geek out!). You live for the thrill of the sale and love crushing your goals. You've got moxie - the kind of energy that makes customers line up just to talk to you. You're ready to write your own paycheck - o ur top Insurance Sales Agents averaged $100K in 2024! Want to join the fun? If you're passionate about people, excited by opportunity, and ready to grow with a trusted brand, this is your moment. Let's make insurance exciting - together! Perks & Benefits You'll Love Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO to take that summer vacation. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! What You'll Be Doing Must possess and maintain valid Pennsylvania Property and Casualty and Life and Health Agent's Licenses. Develop leads using sources such as our member base plus, walk-ins, phone calls, internet leads, networking, and prospecting. Manage a pipeline of potential clients by actively maintaining leads through the sales process. Conduct a minimum of 50 prospecting calls each week and maintain proper documentation. Meet a Sales Closing rate of no less than 33% as well as other sales goals set by management. Be proficient in sales and quoting of all personal insurance products with the ability to educate customers. Assist Client Service Agents in complex customer service or carrier- related issues. Protect the confidentiality of all customer information. Ability to suggest products and services from all AAA Central Penn lines of business. Other duties as assigned. What You Bring to the Table High school diploma or equivalent. Pennsylvania Property and Casualty and Life and Health Agent Licenses preferred but not required. A go-getter attitude and a love for sales. Stellar communication skills and a knack for building trust. A sharp eye for detail and a heart for helping. What Makes Us Awesome For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. Work Culture : Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

At AAA Central Penn, we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs, engagement opportunities, or working as a team to help better our community, we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture. Team Member Focused Benefits Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO to take that summer vacation. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! Job Purpose Summary: .The Group Travel Operations Specialist is responsible for the building and maintenance of domestic and international group travel records for the group travel department. The Group Travel Operations Specialist works in partnership with the Group Travel Customer Care team to ensure a seamless and world class experience for AAA travelers and clientele. Working in a team environment, the Group Travel Operations Specialist, utilizes AAA preferred suppliers, and lends support to the entire AAA Travel team to provide a remarkable member experience, ensuring total satisfaction in service as reflected on QS5 survey scores and Welcome Home letters. Essential Functions: Partners with AAA Preferred suppliers and other partners to generate contracts, including air contracts, when appropriate. Builds cost sheets and analyzes revenue projection for trips offered through the Group Travel Department. Develops group travel trip brochures. Creates and maintains Travel Point of Sale set up in Axis System including updates to client profiles and required documents to include but not limited to, registration forms, booking cards, file timelines, and group departure lists and releases new files for public sale upon completion. Draft Journey Manager as well as passenger document packets and maintains accurate files/records of reservations, contracts, booking cards, client information and payments for all group files; confirm accuracy of passport names/birthdates for air ticketing and cruise documents. Makes appropriate group level deposits and final payments with suppliers. Negotiates contracts with suppliers for the sale of group trips. Thoroughly analyzes the contracts for accuracy including the itinerary, departure dates, payment terms and cancellation deadlines. In partnership with the Group Travel Care Specialists, track all deadlines including but not limited to; final payment dates, recall dates, and cancellation penalty dates. Generates final bill letters and invoices for group departures and mails to clients. Reviews files to make certain all payments are accounted for, and all follow up has been completed to ensure timely and accurate file closing. Escalates issues/problems to department leadership and follows up in a timely manner to correct problem situations. Attend travel supplier training as offered to stay up to date on industry trends and changing procedures. Assists with group departures as scheduled from airports, offices, and other venues including outside of normal business hours. Actively demonstrates and promotes AAA Central Penn's Core Values and Commitments. Serves as a key contributor to the Member Satisfaction scores and assists the Travel Management team to ensure members/clients are Totally Satisfied or traveler expectations have been exceeded. Experience, Knowledge, Skills, and Abilities: High school diploma or GED. Professional knowledge of the travel industry including geography, travel logistics, cruises, tours, accommodations, travel documentation, insurance, travel suppliers, trip operations and problem solving with a special emphasis on group products; in-depth experience with retail and group travel department operations. Proven time management, organization, and a keen attention to detail is a must. Excellent internal and external customer service and communication skills written and oral (listening skills, customer service, and phone etiquette), including the ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to work in a multitasking, time-sensitive environment while displaying initiative and teamwork as well as the ability to work independently and with minimal supervision. Accurate accounting, ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Solves practical business problems using variables with limited standardization. Must interpret information and carry out initiatives based on interpretation. Extensive knowledge of computer applications including Excel, Power Point, Word, Outlook, Teams; and supplier products and policies with the ability to learn additional computer programs related to Travel. Given the nature of this role, it may require work outside of core business hours to include before shift, after shift, days, nights, weekends, and/or holidays; as such, the incumbent must possess the flexibility to work based on the needs of the business. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities: We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. This description is not intended as a contract and is subject to change and revision. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

At AAA Central Penn, we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs, engagement opportunities, or working as a team to help better our community, we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture where every voice matters. Team Member Focused Benefits Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO to take that summer vacation. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! Do you thrive in the fast paced, rewarding environment of customer service? Do you have a passion for the insurance industry and enjoy helping to educate customers on the best products to protect their families. AAA Central Penn is hiring for our Insurance Client Service Agent position. This position is vital to managing current client accounts while providing top notch customer service. The position collaborates with the Insurance Sales Agent to maintain active accounts, ensure client retention through account renewal, quoting and upselling products to existing customers, as well as providing clerical support to the insurance team as needed. Job Summary: The Insurance Client Service Agent is responsible for all aspects of customer service for AAA Central Penn's Insurance line of business including renewals, quoting, and upselling products to existing and potential clients. The Insurance Client Service Agent provides exceptional customer service and account management to all clients. This position is paid hourly plus commission. This position is an in office position located at our Camp Hill branch. Essential Functions: Must possess and maintain valid Pennsylvania Property and Casualty and Life and Health Agent's Licenses. Manage client lists to ensure retention of current clients through plan renewals, generating new business revenue, and cross selling additional insurance products. Perform proper exposure analysis and needs analysis to offer advice and counsel to clients. Be proficient in prospecting, quoting, and sales using internal and external systems. Perform customer service duties by telephone, email, or meeting with clients in person, prioritizing the use of carrier customer service centers. Review all applications for completeness and accuracy prior to submitting them to Compliance Manager. Meet sales goals established by insurance management. Perform support and clerical duties to the insurance team as delegated by management. Adhere to one, consistent workflow process as implemented by insurance management. Protect the confidentiality of client records, files, and correspondence. Suggest AAA products and refer sales to other lines of business. Other duties as required. Knowledge, Skills, and Abilities: High school diploma or equivalent. Property and Casualty and Life and Health Sales licenses preferred but not required. Customer service or administrative experience preferred. Experience in insurance sales and service preferred. Ability to calculate figures and amounts to provide clients with accurate quotes. Possess time management skills and ability to set priorities and manage daily tasks. Demonstrate effective verbal and written communication skills. Ability to work independently and within a team environment, working closely and courteously with other staff members. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Employee Engagement Activities: We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. Work Culture: Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guides our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Do you like helping people? AAA Central Penn could be the place for you. Be the Hero Behind the Scenes! AAA Central Penn is looking for a Customer Service-Oriented Service Technician to join our Automotive team. Service Technicians help our members whose cars have decided to "take a nap" along the road. Guess what?! No experience is necessary! Training will be provided! This role is considered Essential Duty Personnel, which means you are the one we count on when it matters most. You will work as scheduled-including weekends and holidays-rain, snow, or shine! We are currently hiring for second shift positions based out of our Harrisburg and Lancaster locations. If you are ready to take on a role where reliability and leadership truly make a difference, we would love to have you on our team! Perks & Benefits You'll Love Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! How You Will Contribute to Our One of a Kind Work Culture Perform roadside assistance like on-scene evaluations, unlocking vehicles, changing flat tires, delivering fuel, and fixing minor issues (yes, even replacing windshield wipers!). Handle battery services-test, diagnose, prep, install, explain warranties, and complete documentation like a pro. Help customers understand their service options and introduce them to all the great AAA Central Penn products and services. Make smart decisions independently while following company policies and AAA Quality Standards. Report any defects or concerns promptly to your supervisor. Maintain your assigned vehicle and tools, inspect equipment daily, and ensure safety systems are good to go. Provide positive, professional, and empathetic experiences every time-urgency and care matter! What You'll Bring to the Team: A high school diploma or equivalent. A clean driving record and a valid Pennsylvania driver's license-safety first! Previous customer service experience and a genuine passion for helping people in need. Clear, confident communication-whether in person, on the phone, or online. A flexible, can-do attitude and a love for learning new things every day. Tech-savvy skills to navigate our systems with ease. A go-getter mindset that keeps you motivated and ready for action. Stellar communication skills and the ability to build trust with every interaction. A sharp eye for detail and a big heart for helping others. What Makes Us Awesome For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities: We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V

Lead Member Specialist - Support Center Be the go-to problem solver and team motivator! As a Lead Member Specialist , you'll be at the heart of our Support Center operations. Your mission? Handle member inquiries across multiple channels and keep things running smoothly behind the scenes. You'll work closely with the Support Center Supervisors to ensure daily operations meet our high standards for quality and service. This isn't just a job-it's a chance to mentor, guide, lead, and make a real impact every day! If you're ready to lead with confidence, solve problems like a pro, and bring positive energy to every interaction, we'd love to have you on our team! This is a remote position based in Harrisburg, PA - and you need to reside in Pennsylvania. In-office meetings and training sessions are held several times per quarter at our Harrisburg location. This position is classified as Essential Duty Personnel , which requires availability to work your scheduled shifts-including weekends and holidays-regardless of weather conditions. The regular schedule for this role is 2:30 PM to 11:00 PM . Team Member Focused Benefits Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! What You Will Be Doing: Lead and support the team providing leadership and guidance and assisting with training of new team members. Handle escalated customer concerns. Monitor daily activity and update metric reports; ensure accurate transaction records. Oversee call queues, alert supervisors when service levels drop, and ensure efficient resource use. Dispatch roadside service requests and manage the full roadside assistance process. Prioritize requests based on safety, urgency, and conditions, ensuring emergency situations are addressed appropriately. Advise members on problem resolution, safety issues, benefits, service alternatives, and potential charges. Process membership sales, renewals, automatic renewals, and account maintenance. Assist with travel requests, including hotel and car reservations, and direct clients to travel agents as needed. Handle insurance inquiries and direct clients to licensed agents. What You Will Need to Shine: A high school diploma or equivalent. Previous experience in customer service, call center/dispatch, or supervisory roles is a big plus. Top-notch listening skills-you will need to interpret information, ask great questions, and make sure nothing gets missed. The ability to roll with changes and keep cool under pressure. Strong communication skills across phone, email, and live chat. Tech-savvy enough to juggle multiple computer systems like a pro. A knack for spotting issues, finding solutions, and making smart decisions to deliver an amazing customer experience. This is a remote position, so reliable internet is a must. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V .

The Travel Sales Support Specialist assists Travel Advisors, Magic Engineers, and Vacation Planners with aspects of client travel and processing. Working as a member of the AAA ONE TEAM, the Travel Sales Support Specialist provides remarkable experiences and service to team members and AAA members/clients ensuring total satisfaction as reflected on Total Satisfaction survey scores. Essential Functions: Process client files upon Travel Advisor, Magic Engineer or Vacation Planner collection of initial deposit - build trip within AXIS system, enter client payments, mail out invoices and all other related written communications to clients such as Client Acknowledgement Forms, Liability release forms, Final Payment letter, Welcome Home surveys, etc. Quality control reservation - compare vendor confirmation to AAA itinerary issued, review reservation/activities for accuracy. Checks incoming travel documents for accuracy and communicates arrivals to Advisor. Ensure data collection of all contact information is complete and up to date in the AXIS system. Assist with and complete online check-in for cruises, tours, Disney and prepare bag tags Processes, sends out, and tracks welcome home surveys. Maintains team IATAN membership & records, renews as necessary. Maintains roster of team certifications, and industry specific designations. Uses AAA designated computerized ticket and reservation systems, specialized department software and other available resources to aide Advisors; utilizes the AAA back-office accounting system and membership inter-face. A key contributor to the Member Satisfaction scores, the Specialist is responsible for engaging with members/clients in such a manner as to ensure we are “Totally Satisfying” or exceeding expectations. Participates and completes ongoing vendor, product, and destination training. Support AAA Travel at agency events as needed Responsible for administrative tasks such as filing, copying, drafting reports, sending correspondence, answering phones, etc. Responsible for maintaining department office supplies - includes ordering, inventory, and distribution. Orders, maintains, and distributes the travel brochure inventory. Education, Skills, and Abilities: High School education, Travel school experience preferred. Knowledge of the travel industry geography including destinations, transportation, accommodations, cruising, tours, documentation, insurance, and travel suppliers Ability to use computer software, including Word, Excel, PowerPoint, Outlook, Teams, Travelport, and Axis. Excellent internal and external customer service and communication skills written and oral. Operating knowledge of personal computer operations and relevant software including but not limited to Word, Excel, Outlook, Apollo, and AXIS. Time management and extreme attention to detail is a must Accurate accounting, good listening skills, organization, and phone etiquette Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to work in a multitasking, time-sensitive environment while displaying initiative and teamwork. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Disclaimer: This position description is intended to describe the level of work required of the person performing the job and the physical requirements normal to the position. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the essential function. This description is not intended as a contract and is subject to change and revision.

Hi! I'm Charlie and I work at AAA Central Penn. I am a People & Culture Generalist. Part of my job is to find great people to add to the organization and assist with their development here. That's how I help . I've always looked at AAA as helpers. So, how does AAA help? There's a really long answer to that. There's the emergency roadside piece. Of course, we help that way. It's awesome. But we're more than that. I always tell people that you don't realize what AAA does until you work here. There are so many ways. Sooo. Many. Ways. This is kind of what we are looking for in one of our other helpers, our Member Specialist . Let's start here. Be awesome. Like people. Can laugh at jokes that you don't necessarily think are funny, but at least it wasn't offensive - just wasn't your sense of humor so you can smile a little bit to make that person feel like they made your day by cracking that joke and understand what I am saying in this incredibly long run-on sentence that Mr. Howell, my 8th grade English teacher, would be scowling at me and getting ready to say “Charles” in that weird growl where you couldn't tell if he was really furious or think it was amusing like on the inside. Take joy in knowing that you made the man mentioned in the above run-on sentence happy by laughing. Sorry, Mr. Howell. Take joy in knowing that it could have been a woman in the mention two bullet points ago instead of a man or any human telling a cheesy joke or throwing around some old school sarcasm from the 60's that lands about 50% of the time but they still throw it out there every chance they get that you made happy by laughing. Cheesy jokes are not gender specific. Kind. Ask questions. I was really trying to do one of those things where the first letter in each line of the bullet points made a word, but it got away from me. BLCTKA is gibberish. Again, I apologize, Mr. Howell. Basically, if you match the description of at least some of things rambled through above, or intrigued by the far more understandable description below, you might be our next Member Specialist . It's a pretty cool job. Do you want to help? What You'll Be Doing As a Member Specialist , you'll be the friendly face of AAA Central Penn-helping members with everything from travel tips to notary services and even snapping passport photos! Whether you're in one of our cozy branches or our exciting new Giant store locations, you'll be making someone's day, every day. Your Superpowers Include: Helping members with sign-ups, renewals, and all things AAA. Issuing EZPasses, maps, travel gear, and attraction tickets. Guiding members to our amazing travel and insurance experts. Becoming a Notary Public (we'll help you get there!). Taking passport and international driver's permit photos. Sharing the perks of AAA's full suite of services. Planning cool road trips or booking hotels and renting cars for excited travelers. Keeping our space welcoming and organized. Engaging in natural conversation and engaging customers. What You Bring to the Table High school diploma or equivalent. A passion for helping people (customer service experience is a plus!). Willingness to become a Notary Public (we'll support you!). Clear communication skills-whether in person, on the phone, or online. A flexible, can-do attitude and a love for learning new things. Tech-savviness to navigate our systems with ease. Perks & Benefits You'll Love PTO from Day One - no waiting to enjoy your time off! 1 Personal Day just for you. 8 Paid Holidays , including Christmas Eve & New Year's Eve. Medical, Dental & Vision coverage. HSA with Employer Contributions + FSA options. 401(k) with 6% Match - fully vested from your first contribution. Free Life & Long-Term Disability Insurance . Volunteer Time Off - earn up to 3 extra PTO days! Tuition Reimbursement to keep growing. Free AAA Premier Membership . Exclusive Discounts on travel, services, and more! The hours will included a mix of the days and times listed below: Monday: 10:00 am - 7:30 pm Tuesday: 10:00 am - 7:30 pm Wednesday: 1:30 pm - 6:30 pm Thursday: 1:30 pm - 6:30 pm Friday: 10:00 am - 7:30 pm Saturday: 9:30 AM - 3:00 PM Sunday: 9:30 AM - 3:00 PM How does that sound? Coolio? Sweet? Pretty Darn Good? Let's talk about it. Go ahead and apply. Show us what you got. After your resume is reviewed and selected, we'll send an email, which will be accompanied by a text if you are fine with that, about setting up a Microsoft Teams virtual introductory interview. Oh, and below you'll see some other cool stuff about us. Check out AAA Cares. You can earn additional time off through that. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community, which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive impact on community. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.

Love Sales? Obsessed with Helping People? Let's Talk about our Insurance Sales Agent! We're not just the folks who show up when your car breaks down (although we are great at that!). At AAA Central Penn, we're also insurance pros and protectors of your cherished assets - and we're looking for someone like YOU to join our team! What makes you the perfect fit? You're all about protecting what matters - homes, vehicles, pets - and giving peace of mind. You geek out over the details of insurance policies (yes…geek out!). You live for the thrill of the sale and love crushing your goals. You've got moxie - the kind of energy that makes customers line up just to talk to you. You're ready to write your own paycheck - o ur top Insurance Sales Agents averaged $100K in 2024! What's new and exciting? We're launching brand-new, high-tech offices inside select Giant stores. Think bright, bold, and buzzing with energy. It's a fresh, modern way to connect with our members and we want YOU to be part! What you'll bring to the table: A go-getter attitude and a love for sales. Stellar communication skills and a knack for building trust. A sharp eye for detail and a heart for helping. A current, valid, Pennsylvania Property & Casualty license (or you're almost there!). Want to join the fun? If you're passionate about people, excited by opportunity, and ready to grow with a trusted brand, this is your moment. Let's make insurance exciting - together! The hours will included a mix of the days and times listed below: Monday: 10:00 am - 7:30 pm Tuesday: 10:00 am - 7:30 pm Wednesday: 1:30 pm - 6:30 pm Thursday: 1:30 pm - 6:30 pm Friday: 10:00 am - 7:30 pm Saturday: 9:30 AM - 3:00 PM Sunday: 9:30 AM - 3:00 PM What We Offer: Generous paid leave benefit including front-loaded Paid Time Off (PTO), 1 personal day, and 8 paid company holidays. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Medical, Dental, and Vision benefits as well as options for a Health Savings Account (with employer contribution) and Flexible Spending Account. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and LTD 100% employer paid. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more!

At AAA Central Penn , we exist for our members and will judge everything we do by how well it serves their needs. We also strive to provide the same high-quality care and support to our team members. Whether it is through our recognition programs , engagement opportunities , or working as a team to help better our community , we love what we do and want our team members to have FUN at work. We work hard to serve our members, but we also work hard to make sure our team members are taken care of and have an inclusive, open, and flexible work culture. Team Member Focused Benefits Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO to take that summer vacation. 1 personal day. 8 paid company holidays including Christmas Eve and New Year's Eve. Medical, Dental, and Vision benefits. Health Savings Account (with employer contribution) and Flexible Spending Account options. 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution. Life Insurance and Long Term Disability at no out of check cost to our team. Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events. Tuition Reimbursement. Free AAA Premier Membership. Discounts and perks including travel, branch services, car batteries, and more! Job Purpose Summary: .The Group Travel Operations Specialist is responsible for the building and maintenance of domestic and international group travel records for the group travel department. The Group Travel Operations Specialist works in partnership with the Group Travel Customer Care team to ensure a seamless and world class experience for AAA travelers and clientele. Working in a team environment, the Group Travel Operations Specialist, utilizes AAA preferred suppliers, and lends support to the entire AAA Travel team to provide a remarkable member experience, ensuring total satisfaction in service as reflected on QS5 survey scores and Welcome Home letters. Essential Functions: Partners with AAA Preferred suppliers and other partners to generate contracts, including air contracts, when appropriate. Builds cost sheets and analyzes revenue projection for trips offered through the Group Travel Department. Develops group travel trip brochures. Creates and maintains Travel Point of Sale set up in Axis System including updates to client profiles and required documents to include but not limited to, registration forms, booking cards, file timelines, and group departure lists and releases new files for public sale upon completion. Draft Journey Manager as well as passenger document packets and maintains accurate files/records of reservations, contracts, booking cards, client information and payments for all group files; confirm accuracy of passport names/birthdates for air ticketing and cruise documents. Makes appropriate group level deposits and final payments with suppliers. Negotiates contracts with suppliers for the sale of group trips. Thoroughly analyzes the contracts for accuracy including the itinerary, departure dates, payment terms and cancellation deadlines. In partnership with the Group Travel Care Specialists, track all deadlines including but not limited to; final payment dates, recall dates, and cancellation penalty dates. Generates final bill letters and invoices for group departures and mails to clients. Reviews files to make certain all payments are accounted for, and all follow up has been completed to ensure timely and accurate file closing. Escalates issues/problems to department leadership and follows up in a timely manner to correct problem situations. Attend travel supplier training as offered to stay up to date on industry trends and changing procedures. Assists with group departures as scheduled from airports, offices, and other venues including outside of normal business hours. Actively demonstrates and promotes AAA Central Penn's Core Values and Commitments. Serves as a key contributor to the Member Satisfaction scores and assists the Travel Management team to ensure members/clients are Totally Satisfied or traveler expectations have been exceeded. Experience, Knowledge, Skills, and Abilities: High school diploma or GED. Professional knowledge of the travel industry including geography, travel logistics, cruises, tours, accommodations, travel documentation, insurance, travel suppliers, trip operations and problem solving with a special emphasis on group products; in-depth experience with retail and group travel department operations. Proven time management, organization, and a keen attention to detail is a must. Excellent internal and external customer service and communication skills written and oral (listening skills, customer service, and phone etiquette), including the ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to work in a multitasking, time-sensitive environment while displaying initiative and teamwork as well as the ability to work independently and with minimal supervision. Accurate accounting, ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Solves practical business problems using variables with limited standardization. Must interpret information and carry out initiatives based on interpretation. Extensive knowledge of computer applications including Excel, Power Point, Word, Outlook, Teams; and supplier products and policies with the ability to learn additional computer programs related to Travel. Given the nature of this role, it may require work outside of core business hours to include before shift, after shift, days, nights, weekends, and/or holidays; as such, the incumbent must possess the flexibility to work based on the needs of the business. About AAA of Central Pennsylvania For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy! Work Culture Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters. AAA Cares : AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership. Employee Engagement Activities : We love what we do and we're proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. This description is not intended as a contract and is subject to change and revision. AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V