AAA Life Insurance jobs in Livonia, MI - 35 jobs

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. How You'll Work Work Solution: Hybrid (Tuesday- Thursday) Relocation Eligibility: Available Responsibilities What You'll Do The Director, Corporate Communications, leads centralized corporate communications for the company. The leader will guide the team to effectively create cohesive communication strategies providing clear, consistent and engaging communications across our business-to-business (B2B) and business-to-associate (B2A) audiences. The Director will lead the communications team in the creation of content including writing and design. Additionally, this individual will manage platforms and partners including the intranet, warehousing and vendors. The Director of this team works closely with the CEO and executives to develop relationships across the business to ensure a clear and connected approach to our business communications in support of corporate direction and objectives. Develop and maintain a deep understanding of the business, business goals, brand guidelines, advertising guidelines and communications strategy to lead the corporate communications team cohesive approach, creation and delivery of compliant communications relevant to key audiences internally and externally Work closely with the CEO and Operating Committee to lead creation and ongoing management of board communications and all associate corporate communications, in addition to urgent communications i times of crisis. Develop strategic and operational insights on a consistent basis to leadership Work cross functionally with Distribution, Product and Project Managers to lead and prioritize workflow (ie. develop field communications, etc.) to ensure focused and timely delivery of critical communications with regular updates to leadership Leads the strategic direction for all communications by guiding the team on approach including messaging, cadence and platform strategy by audience, coaching the team throughout creation, and provide final editorial and design review of all communications composed by the communications team before promoting to relevant leadership for final approval Lead design approach for digital, print and video assets from concept through final design Oversee intranet (LifeNet) strategy, usability, experience (ie. internal associate, training, etc.) and success, creating content, design and visuals as needed. Develop and maintain relationships with stakeholders and partners across the business to ensure a cohesive and informed approach to communications, key areas include Human Resources, Field Distribution, Digital Marketing and Club Relations Coordinate and facilitate all managerial responsibilities such as discipline, performance/pay appraisals, purchase orders, operating budget and responsibilities as assigned. Qualifications Qualifications Basic Required Qualifications Bachelor's degree in marketing, Communications, Advertising, English, Design or related field 10-15 years of experience in communications Minimum 5 years of management experience Advanced knowledge and experience with MS Office programs and Adobe Creative Suite Preferred Qualifications Manager of people experience 5+ years Crisis management experience Position Success Criteria Strong ability to develop and implement strategies and programs that support and help meet business objectives with a since of urgency Excellent oral and written communication skills, including outstanding copywriting and editing Problem-solver with excellent communication and demonstrated ability to oversee multiple projects simultaneously, both independently and in a team environment Focused on tracking results, meeting deadlines, and modifying communications approaches to drive improvements across cross functional teams being viewed as a partner internally and externally Overseeing creative assets for internal and external marketing materials with candid, clear and concise communication that matches tone, design and style for each audience Flexible and able to adjust to changing priorities Strong conceptual skills and strong attention to detail and organization Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Senior Claims Support Analyst supports both the Claims and Treasury functions by ensuring the efficient flow of funds, accuracy of claims payments, and continuous improvement of claims financial processes. This role combines analytical and operational expertise to maintain regulatory compliance, improve claims payment accuracy, and optimize cash management procedures. The analyst develops, monitors, and reports on key performance metrics, reconciles payment and claims data, supports quality reviews, and collaborates cross-functionally with Finance, Treasury, and Claims Leadership to streamline processes and improve financial integrity in claims operations. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Available What You'll Do Perform analytical reviews of claims payment and financial transactions to ensure accuracy, compliance, and adherence to internal controls and resolve related issues. Compile and interpret data for claims-related financial and operational reports, including accuracy trends, payment reconciliation, and reserve management. Maintain and analyze spreadsheets and databases used for claims funding, payment tracking, and financial reconciliations. Partner with Treasury to forecast cash needs related to claims payouts and ensure adequate liquidity for daily claim obligations. Develop and maintain process documentation and financial models to improve claims funding and payment accuracy. Conduct quality audits for all claim types (Life, Annuity, A&H) to verify regulatory compliance and identify opportunities for improvement. Support service recovery and resolution for escalated claim issues; provide data and analysis for Department of Insurance or external audit responses. Collaborate with Finance to analyze trends, variances, and reconciliation discrepancies; recommend corrective actions. Identify and implement process improvements to reduce manual handling, improve automation, and enhance data accuracy. Prepare and present claims financial metrics and insights to management, highlighting process efficiencies and control improvements. Serve as liaison for audit-related requests (internal, reinsurer, or regulatory) and provide supporting documentation. Provide training, guidance, and feedback to claims staff on financial procedures and quality standards. Ensure compliance with MAR, internal audit requirements, and fair claims practices regulations. Qualifications Qualifications Bachelor's Degree in Business, Finance, Accounting, or related field (or equivalent work experience). Minimum 5 years of experience in Claims Operations, Treasury Support, or related insurance field. Strong understanding of claims processing systems, payment workflows, and audit requirements. Preferred Qualifications Proficiency in Microsoft Excel, Access, and financial modeling; familiarity with COGNOS or similar reporting tools preferred. Demonstrated experience in data analysis, reconciliation, and process improvement. Excellent communication and collaboration skills, with the ability to work effectively across departments. Strong organizational and time-management skills with attention to detail. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. #LI-Hybrid While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Operating within the core values and operating principles of the organization, the Senior Digital Media Specialist will lead the strategy, execution, and optimization of AAA Life's paid media campaigns. This position requires demonstrated success in managing large-scale, performance-driven campaigns and the ability to lead cross-functional teams and vendor relationships. The ideal candidate brings deep expertise in digital advertising platforms, campaign analytics, and media strategy. Responsibilities Own strategy and execution for paid media campaigns to meet aggressive sales and conversion targets. Provide advanced performance analysis and optimization recommendations based on KPIs and benchmarks. Lead strategic media planning discussions and present insights to internal stakeholders and leadership. Establish best practices for campaign setup, tracking, and reporting across all digital media channels. Oversee monthly budgets, manage large-scale media investments, and ensure spend alignment with ROI goals. Guide creative development by providing performance-informed briefs for copy, design, and video assets. Manage vendor relationships, ensuring accountability, innovation, and alignment with strategic objectives. Evaluate and recommend new advertising technologies, partners, and trends for testing and adoption. Lead the end-to-end process for contract management, compliance, and risk mitigation with new media vendors. Create executive-level dashboards and performance presentations for internal and external stakeholders. Mentor junior team members and contribute to departmental process improvements and knowledge sharing. Stay current with the latest trends in paid media, attribution modeling, privacy regulations, and martech platforms. Qualifications Bachelor's degree in marketing, communications, business, or a related field. 5-7+ years of experience in digital marketing and paid media management, ideally in a performance-driven environment. Demonstrated experience managing six-figure+ media budgets and cross-platform campaigns (Google Ads, Meta, Programmatic, etc.). Advanced proficiency with Google Analytics, Google Tag Manager, and campaign attribution tools. Experience leading vendor relationships and negotiating media buys. Proficient in Microsoft Excel and other analytics/reporting tools (e.g., Tableau, Looker, Power BI preferred). Ability to manage multiple projects simultaneously in a fast-paced environment. What We Offer: A collaborative, energetic work environment where you can put your passion for people to work Medical, Dental, Vision, Life and Disability coverage available day one Pension Plan Performance-based incentive plan 401k available with a Company match Holidays and Paid Time Off AAA Basic Membership #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Case Support Specialist will be responsible for coordinating the process of individual life insurance and annuity applications or claim files through the process to be ready for decision. This involves working with medical facilities, vendors, funeral homes, agents, new business professionals and underwriters, applicants or beneficiaries, to gather documents and signatures. Responsibilities What You'll Do * Contact members and vendors via telephone and/or email as initiated by the business units to obtain the information needed, such as documents, signatures, and health or financial information in order to prepare the case for a decision * Use various computer systems such as FAST, LifeNotes, LifeDesk and AS400 to retrieve information and update case files * Act as a point of contact for issues and escalations to help find resolution, provides guidance to teammates by answering inquiries and resolving problems * Create, maintain, and follow process & procedural documentation * Create and maintain effective, collaborative working relationships with both internal and external team members and leaders * Serve as a liaison between AAA Life Insurance Company, New Business and Underwriting, external vendors, Insurance Agents, and Managers * Provide timely professional, friendly communication to our customers (agents, applicants, beneficiaries) regarding the status of their insurance cases. Displays exceptional customer service skills while building rapport with members, beneficiaries, other third parties, and sales personnel * Interacts with a variety of vendors utilized by the company including labs, funeral homes, medical research firms, government agencies, and a variety of other relationships, utilized in the processing of claims. * Assists with analysis, development and implementation of new and enhanced procedures for processing. Actively participates in change management. * Provides input that may lead to simplification of the business model in forms, technology, processes and all day-to-day activities. Qualifications What do you offer? * High school education plus equivalent experience / Associate degree or equivalent work experience * Minimum 4 years of experience working in a life insurance agency or carrier operations * 5 years' experience in a process-oriented role * 2 years' experience in Life Insurance industry * Proven ability to handle multiple assignments with overlapping delivery dates and troubleshoot problems quickly and effectively * Excellent written and verbal communication skills * Proficient in all Microsoft Office Suite applications * Ability to use Salesforce.com, FAST AS400, LifeNotes and LifeDesk and other systems/tools What We offer: * A collaborative, energetic work environment where you can put your passion for people to work * Medical, Dental, Vision, Life and Disability coverage available day one * Pension Plan * Performance-based incentive plan * 401k available with a Company match * Holidays and Paid Time Off * AAA Basic Membership #LI-Hybrid While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

AAA Life Insurance is hiring for licensed Life Insurance Sales Agents! The Life Sales Agent is responsible for the sale of AAA Life Insurance products in a high volume, fast paced call center environment. Explains product features and benefits to potential customers for the purpose of promoting and selling various insurance products in order to achieve specific production goals. Provides services factoring in all applicable rules (underwriting, business procedures, etc) and performs follow-up as necessary to ensure placement of written business. Responsibilities Promotes the sale of AAA Life Insurance products in a call-center environment. Recognizes and promotes cross-sell and up-sell opportunities in an effort to achieve specific sales production expectations. Completes appropriate applications and forms as necessary. Follows internal processing procedures to assure that transactions are handled in accordance with company policies and procedures. Provides advanced technical and product information in response to customers' inquiries to ensure achievement of established quality/sales goals with the end result to promote the sale of all AAA Life products. Achieve established sales goals and other performance expectations as defined by management. Successfully complete appropriate training relative to all AAA Life products and services. Perform other job duties as assigned or required. Qualifications High School degree or equivalent required; some college coursework preferred. Minimum 2 or more years of sales and/or customer service experience required; at least one year in the insurance and/or financial services preferred. Current license to sell life insurance Proven track record of providing a high level of customer-focused services. Strong knowledge of MS Office and web related products Ability to enter information on various screens using a PC Keyboard Managing and navigating multiple sources of information and applying as needed Work extended/irregular hours to include weekends/holidays Strong inter-personal skills Strong verbal and written communication skills, including the ability to explain complex issues to a range of audiences Ability to work in a team environment What We Offer: A collaborative, energetic work environment where you can put your passion for people to work Medical, Dental, Vision, Life and Disability coverage available day one Pension Plan Performance-based incentive plan 401k available with a Company match Holidays and Paid Time Off AAA Basic Membership While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid

The Senior Instructional Designer, analyzes, designs, develops, implements and evaluates programs and processes intended to improve agent's performance in sales and service for life and annuity products. Develops and maintains course content for all training materials. As needed, conducts instructor-led training. Responsibilities * Responsible for analysis, design, planning, development, implementation and evaluation of learning and performance improvement solutions. * Plans and monitors instructional design projects, including timelines, resource requirements and project risk. * Consults with other business units and field organizations/agencies in developing educational strategies to improve sales agent performance. * Effectively work with subject matter experts (SME) using a variety of methods to establish learning objectives and course content to support training requirements. * Establish a formal process using design documents and storyboards to facilitate creating course content using the ADDIE instructional design model. * Writes course content for all training delivery methods with heavy emphasis on web-based training. * Develops performance support tools (instructional aids and self-instructional materials). * Creates and delivers training for sales agents with special emphasis on life insurance products, regulations, sales processes and marketing concepts. * Assists in the administration of the Learning Management System including uploading and publishing content and user data; troubleshoots issues with the LMS and acts as liaison with technical support. * Responsible for vendor relationships, including Learnshare (LMS), Trivantis (course-development software) and voice-over artists. * Works with Compliance and SME's to ensure accuracy of final training material. * Establishes appropriate networks to keep informed of updates needed for existing training material. Qualifications * Bachelor's degree in Instructional Design or related field * Minimum of 5 years of experience designing and developing training material * Experience in Financial Services required, Life Insurance experience a plus * Experience working with Learning Management Systems (LMS) * Experience developing courses using programs such as Lectora, Articulate Storyline, Flash, a plus * Some travel may be required While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. At AAA Life, we are building a future-focused team using AI and automation to transform life insurance operations. If you're driven by meaningful work and want to deliver solutions that matter to millions of members, this is your opportunity. How You'll Work Work Solution: Hybrid (Tuesday- Thursday) Relocation Eligibility: Available Responsibilities What You'll Do We're seeking a highly motivated and technically skilled AI Modeling Lead to join our Automation and AI team. This role requires strong machine learning and data science expertise, excellent coding practices, and the ability to translate real-world business challenges into impactful AI solutions. The ideal candidate is a hands-on contributor who thrives in a fast-paced, purpose-driven environment while operating within the core values and principles of the organization. Lead the development and implementation of advanced machine learning models for strategic use cases. Define modeling standards, validation strategies, and performance benchmarks. Collaborate with business and technical teams to align models with operational goals. Mentor and guide modeling team members, sharing best practices and driving technical growth. Ensure model transparency, fairness, and governance compliance. Qualifications Qualifications Basic Required Qualifications Master's degree in computer science, Machine Learning, or a related field. 7+ years of experience in AI/ML modeling. Experience in technical leadership and /or cross-functional leadership. Preferred Qualifications Professional Degree (Ph.D) in Computer Science, Machine Learning, or a related field. Industry knowledge/experience in finance or insurance. Position Success Criteria Proven track record of delivering high-impact models to production. Familiarity with responsible AI practices and regulatory considerations. Expertise in predictive modeling, NLP, deep learning, and LLMs. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. At AAA Life, we are building a future-focused team using AI and automation to transform life insurance operations. If you're driven by meaningful work and want to deliver solutions that matter to millions of members, this is your opportunity. How You'll Work Work Solution: Hybrid (Tuesday- Thursday) Relocation Eligibility: Available Responsibilities What You'll Do We are seeking a highly motivated and technically skilled Machine Learning Engineer to join our Automation and AI team. This role requires strong machine learning and data science expertise, excellent coding practices, and the ability to translate real-world business challenges into impactful AI solutions. While operating within the core values and operating principles of the organization. The ideal candidate is a hands-on contributor who thrives in a fast-paced, purpose-driven environment. * Design and implement intelligent systems using Generative AI, Retrieval-Augmented Generation (RAG), and Agentic AI to enhance operational efficiency and decision-making. * Develop AI agents that assist internal teams (e.g., Claims, Underwriting, Member Services) with tasks like summarization, document processing, and knowledge retrieval. * Partner with strategic vendors and platform providers to explore and integrate enterprise-grade GenAI capabilities into AAA Life's ecosystem. * Translate business problems into practical AI solutions, leveraging internal data and LLMs to create scalable tools. * Implement and refine MLOps practices to support the deployment and monitoring of AI agents and services. * Collaborate with stakeholders across operations, IT, and automation to align AI initiatives with business goals. * Mentor junior engineers and advocate for best practices in responsible, sustainable AI implementation. Qualifications Qualifications Basic Required Qualifications * Bachelor's degree in a quantitative discipline (Computer Science, Mathematics, etc.). * 1-3 years of experience working in a data science or ML engineering role. * Understanding of basic MLOps principles and software engineering best practices. Preferred Qualifications * Industry knowledge/experience in finance or insurance. Position Success Criteria * Strong proficiency in Python and familiarity with machine learning frameworks. * Ability to perform data wrangling, exploratory analysis, and model validation. * Clearly and effectively communicate complex ideas across multiple teams and varying levels of technical understanding. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-Hybrid

Responsibilities Projects/Responsibilities: Collaboratively engaging with multiple areas of the organization to improve the back end processing of direct mail campaigns Contribute to weekly knowledge base meetings and other direct mail meetings Improve operational efficiencies through processes and automation Create direct mail dashboards Assist in analyzing direct mail data and identifying opportunities for improvement Assist in campaign tracking Compile and analyze marketing data to identify areas for improvement Research new partners, new marketing tactics, trends and/or opportunities for growth Research competitors' marketing strategies to identify new opportunities or garner insights to improve campaign performance Identify opportunities for integrated marketing campaigns between direct mail and digital Proactively seek out new opportunities to increase sales, reduce costs, and improve internal processes. Develop automated, easy to understand reports and ad hoc analyses that effectively answer questions, identify patterns and highlight opportunities for improvement or action. Assist in validation of technical deliverables for completeness, accuracy and quality. Proactively work with all roles on the project team to provide support as needed to ensure overall quality and success of initiatives Assist in validation of technical deliverables for completeness, accuracy and quality. Qualifications Minimum Qualifications: Currently pursuing a bachelor's or master's degree in a related field such as Marketing, Advertising, Marketing Analytics, or similar field of study, minimum GPA of 3.2. Excellent written and verbal communication skills. Strong organizational, problem-solving, and analytical skills. Versatility, flexibility, and willingness to adapt to changing priorities. Ability to exercise independent judgment and demonstrate leadership skills. Proficiency in Microsoft PowerPoint, Word, and Excel. Proven ability to manage multiple projects and meet deadlines. Strong interpersonal skills for effective collaboration and stakeholder engagement. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid

Operating within the core values and operating principles of the organization, the Medical Claims Consultant is responsible for providing medical and business expertise and knowledge in support of claims decisions. This role's primary responsibility is to serve as a resource to the claims team including contestable claims examiners, Accident and Health examiners, claims consultants and management with respect to denials, appeals, escalations or complex medical questions that arise in the processing of claims. Responsibilities * Serve as a resource to the contestable claims team. This includes review of contestable claims as needed by claims personnel. * Review of medical documentation including physician and hospital records, accident reports or other clinical materials * Review and understanding of policy language - interpret policy exclusions and endorsements in relation to medical findings * Review all contestable claim denials, including those that may have potential to result in litigation * Identify inconsistencies or gaps in medical documentation and recommend additional information when needed. * Serve as a resource to claims consultants and management with regards to denials, appeals or escalations that involve medical decisions * Resource to the entire claims team with respect to complex medical decisions that arise in the day-to-day handling of claims. Assist in determining whether a claim is eligible under policy language and with respect to any supporting medical documentation. * Provide training for claims examiners on medical topics relevant to claims decision making * Support claim work related to denials or appeals that require medical decision making * Participate in training and round tables, providing medical expertise in support of claims decision making. * Collaborates closely with claims examiners, underwriters, legal counsel and potentially third parties to ensure accurate and fair claims decisions * Maintain up-to-date knowledge of relevant medical standards, diagnostic/treatment guidelines, and regulatory/industry developments that impact claim adjudication Qualifications * Doctorate or Advanced healthcare degree (MD, DO, BA-PA (Physician Assistant Bachelor's Degree in conjunction with PA certification), PA-C, NP, RN) with demonstrated claim-consulting or clinical review experience * Clinical experience (min 5-10 years) with a strong familiarity of a broad range of medical conditions, treatments or outcomes Preferred Qualifications * Experience in the life insurance industry * Excellent ability to interpret and synthesize complex medical records, and to translate findings into actionable claims decisions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. AAA Life Insurance is hiring for Member Service Advocates! The Member Service Advocate is responsible for supporting all lines of insurance processing including: generating enrollments, providing exceptional customer service, and performing administrative tasks based upon member inquiries and requests. The goal is to exceed member expectations for the products we market and the services we provide and allow them an easy way of doing business with AAA Life Insurance Company. This is fast-paced, inbound call center, providing outstanding service to our current members/policyholders. Responsibilities How You'll Work Work Solution: Remote Relocation Eligibility: Not Available What You'll Do Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style. Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members. Follows appropriate procedures to approve and process reinstatement forms within guidelines. Enroll members in coverage as opportunities are presented. Assist management in the receipt and resolution of insured's and member complaints. Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member. Consistently leverage our brand and our dedication to creating a positive member experience. Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary. Qualifications Qualifications High School degree required; some college level coursework preferred. Perform accurate mathematical calculations (addition, subtraction, multiplication and division.) Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates. Preferred Qualifications Minimum 2 years' experience in a customer service related position required where there is a high value placed on the customer/member experience; insurance/call center experience preferred. Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred Prior experience navigating and operating multiple computer applications and telephone technologies desired. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid

We are seeking a highly skilled and versatile Senior Cloud Engineer - Unified Communications to lead the design, integration, and optimization of our enterprise contact center solutions. This role requires deep expertise in Genesys Cloud CX3, with strong working knowledge of Cisco Voice infrastructure, Verint Workforce Optimization, Microsoft Teams, and Power BI for reporting and analytics. The ideal candidate will play a key role in delivering seamless, secure, and data-driven customer engagement experiences. Responsibilities Design, configure, and maintain Genesys Cloud CX3 environments, including Architect call flows, routing strategies, and integrations. Collaborate with cross-functional teams to integrate 3rd Party, Salesforce, and Verint WFO/WEM solutions into the contact center ecosystem. Develop and maintain IVR scripts, queues, skills, and user profiles in Genesys Cloud. Ensure high availability, performance, and security of contact center platforms. Implement and support workforce management, quality monitoring, and speech analytics using all available environments. Troubleshoot and resolve complex issues across Genesys, Cisco, and Verint platforms. Monitor system performance and generate reports using CUIC, Genesys Analytics, and Verint dashboards. Participate in change management, documentation, and compliance processes. Provide technical leadership and mentorship to junior engineers and support staff. Resolves Help Desk tickets related to areas of assigned responsibility. Uses advanced problem-solving skills to isolate and identify user problems, including issues escalated from other staff, to include on-call support outside of “normal” working hours. Collaborates with team members to develop and assess Disaster Recovery plans. Follows company Change Management processes for the implementation of changes in the production network environment. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience with SIP, VoIP, and network protocols. Strong communication and documentation abilities. Hands-on experience with Genesys Cloud CX3 platform, including configuration, administration, and troubleshooting. Strong understanding of Genesys Architect for call flow design, IVR scripting, and routing strategies. Proficiency in configuring queues, skills, user roles, and permissions within the Genesys Cloud environment. Ability to monitor and analyze contact center performance using Genesys Cloud reporting and analytics tools. Knowledge of Omnichannel capabilities including voice, chat, email, and social media within Genesys Cloud. Knowledge of compliance and security standards related to call recording and data retention. Integrate E911 solutions with platforms such as Cisco UCM/UCCE, Microsoft Teams, and Genesys Cloud. Collaborate with safety and facilities teams to maintain accurate location databases and emergency response plans. Knowledge of ITIL practices and experience in enterprise environments. Familiarity with Agile methodologies and SDLC processes. Strong documentation, architectural diagramming, and technical leadership skills. Preferred Qualifications: Strong understanding of Microsoft Teams architecture, administration, and voice capabilities (Direct Routing, Phone System, Teams-certified SBCs). Experience managing Teams policies, user provisioning, and Teams Rooms configurations. Experience with Teams PowerShell modules for automation and configuration. Microsoft certifications such as MS-700: Managing Microsoft Teams or Microsoft 365 Certified: Teams Administrator Associate are a plus. Genesys certifications such as Genesys Cloud Certified Professional (GCP) - Architect or Developer are a strong plus What We Offer: A collaborative, energetic work environment where you can put your passion for people to work Medical, Dental, Vision, Life and Disability coverage available day one Pension Plan Performance-based incentive plan 401k available with a Company match Holidays and Paid Time Off AAA Basic Membership #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. Who are we looking for? We are seeking a dynamic and detail-oriented Project Manager who thrives in a fast-paced environment. You should be passionate about delivering results and taking on responsibility, highly organized, and able to manage multiple projects simultaneously. The ideal candidate is a natural leader with strong communication skills, capable of driving cross-functional teams toward a common goal. You are a problem solver with a proactive approach, who enjoys overcoming challenges and is committed to continuous improvement. Your ability to anticipate risks and manage resources effectively will be key to your success. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Available What You'll Do Project Planning & Initiation Collaborate with stakeholders to gather requirements and define project scope, objectives, and success criteria of multi million strategic Operations projects Develop comprehensive project plans outlining timelines, milestones, resource allocation, and key deliverables Create detailed work breakdown structures and task assignments to ensure clear understanding of roles and responsibilities Team Leadership & Collaboration Lead and motivate cross-functional teams, ensuring all members understand project goals and their specific contributions Facilitate effective communication within the team, fostering a collaborative environment that encourages knowledge sharing and problem-solving Follow up diligently and consistently with task owners to ensure deadlines are met and the project progresses according to plan Whenever things do not go as planned, redefine plan, assign new timelines, and communicate effectively Stakeholder Management Serve as the primary point of contact for all project-related communications, ensuring stakeholders are informed of progress, risks, and issues Facilitate regular status meetings and produce comprehensive reports that summarize project status, potential risks, and mitigation strategies Manage expectations by aligning project deliverables with stakeholder needs and addressing any changes in scope or priorities Risk Management Identify potential risks throughout the project lifecycle, assessing their impact and likelihood Develop and implement risk mitigation strategies to minimize the impact on project timelines, costs, and quality Monitor ongoing risks, adjust plans as necessary, and communicate risk management activities to stakeholders Budget & Resource Management Develop and manage project budgets, ensuring projects are delivered within financial constraints Track project expenses, approve expenditures, and ensure accurate financial reporting throughout the project lifecycle Optimize resource utilization, balancing team capacity with project demands and reallocating resources as necessary to meet project objectives Timeline & Milestone Management Develop and maintain detailed project schedules, ensuring all tasks are assigned, tracked, and completed on time Monitor progress against the project plan, identifying and addressing any delays or deviations from the schedule Ensure critical milestones are met, coordinating with team members to expedite tasks where necessary Qualifications Qualifications Bachelor's degree in any field 3 to 10 years of experience in project management Preferred Qualifications Pragmatic self-starter Ability to thrive in a fast-paced work environment within a growing company and successfully manage multiple priorities at the same time Strong proficiency in project management software (e.g., MS Project, Jira, Trello) Solid understanding of project management methodologies (Agile, Waterfall, etc.) Excellent communication and interpersonal skills Certification in PMP, PRINCE2, or Agile (preferred but not required) While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-Hybrid

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Annuity Processing Consultant plays a critical role in the administration and processing of annuity contracts. This role ensures the accurate and timely handling of annuity applications, policy issuances, and related service requests. The consultant works closely with internal teams, such as underwriting, actuarial, and compliance, to manage the lifecycle of annuity contracts and ensures all processes comply with industry regulations and company standards. Takes responsibility for the most complex, highest face amount and most senior applications and evaluates within guidelines established. Works closely with sales agents, customers on sensitive cases to gather information to process applications. Has authority to approve transactions up to dollar limit. Handles referral cases from others and assists in the development and training of less experienced processors. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Not Available What you will do Review and process incoming annuity applications, ensuring all required documentation is complete and accurate. Review policies/applications both inforce and new applications for suitability Process policy modifications, such as beneficiary updates, contract transfers, and partial and full withdrawals for all forms of withdrawals, in a timely manner. Handle requests for annuity payments, including annuitization and scheduled disbursements. Ensure all processing activities adhere to regulatory requirements, internal policies, and industry best practices. Has a collaborative relationship with agents/field management, applicants, vendors, other business units, and managers with a focus on attainment of sales goals and objectives. Proactively monitors reporting and cases to assure that sales objectives are achieved. Qualifications Qualifications Bachelor's degree in Business Administration, Finance, Insurance, or a related field (preferred). 6-8 years of experience in annuity processing, life insurance, or financial services operations. Experience with insurance or annuity systems (such as Policy Administration Systems) is highly desirable. Preferred Qualifications Strong understanding of annuity products, processing procedures, and regulatory compliance. Proficient in Microsoft Office Suite (Excel, Word, etc.) and familiar with internal systems used for annuity processing. Detailed knowledge of the sales process, distribution channels and product lines Strong analytical and problem-solving abilities. Effective communication skills, both written and verbal, with a customer service orientation. Relocation Available While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. How You'll Work Work Solution: Hybrid (Tuesday- Thursday) Responsibilities What You'll Do The Enterprise Risk Management Intern will support the organization's ERM function by assisting in the identification, assessment, and monitoring of risks that could impact strategic objectives. Responsibilities include assisting with risk data collection and analysis and developing risk reports. Responsibilities may include participating in risk workshops, conducting research on emerging risks, and assisting in the improvement of risk management tools, frameworks, and methodologies. This role is ideal for someone analytical, detail-oriented, and interested in corporate governance, compliance, and strategic risk management. The work assigned to the intern will be somewhat defined and performed under direct supervision. Your Role Will Require You To: Work independently and collaborate effectively in a team environment Collect, organize, and analyze risk-related data. Assist business unit management in the development of key risk and control indicators, and strategic plans to prevent, eliminate and mitigate operational risks based on root cause analysis. Provide support in gathering data and compiling key metrics to develop risk reports. Research emerging risks, industry trends, and regulatory changes that may impact the organization. Provide support in the development of the end-user application inventory and related controls. Contribute to process improvement initiatives within the ERM program. Attend internal and external meetings to discuss risk, risk mitigation, and trainings. Qualifications Qualifications Basic Required Qualifications: Currently enrolled undergraduate student in good academic standing, entering or enrolled in junior or senior year Pursuing a bachelor's degree in business management, risk management, economics, business administration, accounting, or a related field Minimum cumulative GPA of 3.0 Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) Effective written and verbal communication skills Preferred Qualifications Demonstrated interpersonal and relationship-building skills Interest in enterprise risk management, compliance, or related business functions Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. As a New Business Professional, you will process life and annuity applications ensuring each case is effectively managed to minimize turnaround time and maximize customer satisfaction. This may include reviewing confidential, sensitive, documents for completion and accuracy; ordering medical records and moving the case to completion. Note: Must be willing and able to work 9:30am to 6:00pm shift Responsibilities How You'll Work Work Solution: Remote Relocation Eligibility: Not Available What You'll Do Tasks may include reviewing confidential, sensitive, documents for completion and accuracy, ordering medical records and moving the case to completion. This role may also process reinstatements, and conversions. Process and track new business applications by inputting necessary data for accurate completion. Process life insurance and annuity applications ensuring each case is effectively managed to minimize turn-around time and maximize customer satisfaction. Generates reports, correspondence and form letters for additional information, document files and follows up according to established procedures. Reviews and processes new applications for life insurance and annuity products ensuring applications meet technical, legal and underwriting guidelines. Refers or consults with Senior New Business Professional or other staff as appropriate on more complex applications. Handles customer inquiries to include agents and members. This role may also: Process reinstatements, and conversions. Generates reports, correspondence and form letters for additional information, document files and follows ups. Reviews and processes new applications for life insurance and annuity products. Handles customer inquiries to include agents and members. Qualifications Qualifications 1 -2 years' experience in process-oriented customer service role. High School diploma or equivalent and some college level coursework required. Strong Computer and Data Entry skills Proficient with MS Office software Experienced with internet-based systems. Preferred Qualifications Excellent Verbal and Written Communication skills. Able to review data/documents for accuracy and consistency' take action to prevent mistakes; follow procedures closely; keep records accurate and up to date. Able to interpret situations and information objectively when stressed; remain calm and professional in potentially volatile or emotionally charged interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or rejections; view failures objectively and rebound quickly. Able to demonstrate mastery of the technical/functional skills necessary for performing own job. Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develops contingency plans to deal with them; develop and evaluate alternative courses of action. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. At AAA Life, we are building a future-focused team using AI and automation to transform life insurance operations. If you're driven by meaningful work and want to deliver solutions that matter to millions of members, this is your opportunity. How You'll Work Work Solution: Hybrid (Tuesday- Thursday) Relocation Eligibility: No Responsibilities What You'll Do We have a great opportunity in our Information Technology (IT) department for an Intern. Our IT Internship will provide hands on work experience in an innovative, fast-paced technical environment. As an intern in IT, you will gain on-the-job business and technical skills utilizing the latest IT technology and practices. During this program, the IT Intern may be assigned to various positions/rotations within the IT department or just one. During their internship period, exact rotations will be determined based on individual skill and department needs. Rotations may occur in the following areas: Project Delivery, Quality Assurance, Application Development, Network Services and Information Security. Rotation 1 - Position Responsibilities The Project Delivery rotation will provide the IT Intern the opportunity to assist one or more project managers with managing the details of IT projects to include the day-to-day business and internal team organization and communications, assisting with producing project deliverables. The Project Coordinator supports senior Project Management team resources on projects. Goals Learn the Agile methodology Become familiar with project lifecycle activities such as initiation, kickoff and ceremonies such as Standup, Backlog Grooming, Retrospectives and Story Mapping Learn to elicit, analyze, translate, and document business requirements into functional and non-functional requirements. Project Examples Business process modeling Handle a variety of project planning and coordination and information system analysis tasks Allocating work Rotation 2 - Position Responsibilities The Quality Assurance rotation would provide the opportunity to learn basic testing, test planning, and automated testing skills. The IT Intern would initially be paired with a senior QA team member to help them through the learning curve of AAA Life. Within 2 - 3 weeks, they will be placed on a project for the duration of this rotation. Goals Introduce the IT Intern to testing and Quality Assurance An opportunity for exploring a Quality Assurance career Complete a QA roadmap project or increase manpower on an IT project Project Examples Automate the regression suite for a AAA Life application or webservice Increase the automated testing suite functionality Undertake a process improvement task and take to adoption Provide assistance on an IT project Rotation 3 - Position Responsibilities The Application Development rotation would be offered the opportunity to learn several web technologies including Java, Spring MVC, Spring-Rest, Spring Soap, Spring Data, Test Driven development, pair programming, and agile methodology. The IT Intern would be part of a web project team and would be paired with several members of the team to deliver production ready code in a live project. Goals Introduce the IT Intern to Java programming and other web technologies. An opportunity for exploring a Software development career Project Examples Create a Web Service using Spring framework Work on Web team's technical backlog Undertake a process improvement task and take to adoption Provide additional manpower on a Governance-approved IT project Rotation 4 - Position Responsibilities The Network Operations rotation would provide the opportunity to learn basic troubleshooting, installation automation, and system administration. The IT Intern would pair with other employees in this role reviewing current documentation and taking on multiple roles and responsibilities. This role would communicate frequently with all parts of the organization honing their communication skills. Goals Be able to handle all functions of Level 1 Support Be a backup system administrator for a select number of systems Create and deploy automation packages Project Examples Disposition and manage incidents and requests using Service Now Create new users or modify existing accounts Update an application on all user workstations using KACE Build new machines and wipe clean old machines Rotation 5 - Position Responsibilities Work with members of the Information Security team to improve, monitor and manage difference aspects of the AAA Life security program. This role would utilize verbal and written skills to update and create documentations for policies and procedures. It would also require the use of a number of different systems in the environment. Goals Be able administer one or more systems Fulfill user access requests Triage and close security incidents Documentation Project Examples Follow IT practices for creating and tracking tasks including reporting on progress Attend team meetings and provide updates on project progress and any road blocks Assessment of DLP tool setting options Define roles and user access Documentation of technical settings, both those proposed to be implemented and those available Qualifications Qualifications Basic Required Qualifications Must be authorized to work in the U.S. without sponsorship. Majors in Computer Science, Data Science, Computer Engineering, Software Engineering, Cyber Security, Information Technology, or related field. Must be at least Sophomore, Junior or Seniors at an accredited university by the summer of 2025. Strong written and oral communication. Strong analytical, problem solving and critical thinking skills. Ability to think and work independently within a professional setting. Flexibility to work within a multiple discipline team and receive dynamic on the job training. Highly organized, ability to manager and prioritize numerous tasks. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. PM21 #LI-Hybrid

The Data Science and Marketing Analytics Innovation Lead drives data-driven marketing strategies for a specific product line. This agile, empathetic, adaptable analytics leader bridges marketing and data science teams while demonstrating deep data science marketing knowledge-including direct mail, digital strategies, customer behavior, campaign execution and optimization, and process automation -to develop effective, data-driven decisions. Excelling at multitasking, they seamlessly transition between strategic planning and tactical execution under tight deadlines, effectively communicating complex concepts to diverse audiences. They contribute to the organizational transformation initiatives, lead change management, foster a culture of data-driven decision-making, identify and implement emerging analytics technologies. This role supervises a team of data scientists, analysts, and engineers and collaborates with product team members and managers. Responsibilities * Product Data and Analytics Strategy: Develop and execute data and analytics plans aligned with product and organizational goals. * Predictive Modeling: Lead the creation of customer segmentation and propensity models to enhance marketing effectiveness. * Marketing Analytics: Direct cross-channel campaign analysis, establish KPIs, and optimize marketing ROI. * Cross-functional Collaboration: Serve as the primary liaison between data teams and marketing stakeholders, translating technical insights into actionable business recommendations. * Team Leadership: Mentor and manage Data Scientists, Analysts, Engineers in a collaborative, innovative environment. * Data Infrastructure: Collaborate with Analytics Engineering to build and maintain robust, compliant data pipelines. * Experimental Design: Implement testing frameworks and A/B experiments to boost customer experience and marketing performance. * Performance Reporting: Develop dashboards and reports to monitor product performance and key business metrics. * Automation Strategy: Spearhead the identification, design, and implementation of automation opportunities, including generative AI, across the data and marketing workflow. Develop intelligent automation solutions that reduce manual effort, increase operational efficiency, and allow the team to focus on high-value strategic activities. * Innovation and Optimization: Review and understand tools in the marketplace that will help with innovation and optimization. Actively seek out new use cases and experiments that will result in organizational transformation and sales and profit improvements. Qualifications Core Competencies: * Previous experience in the life insurance, insurance, or adjacent industry * Experience with Generative AI technologies for marketing applications * Experience leading cross-functional teams in a matrix organization without direct authority * Experience with customer journey and lifetime value analysis Education/Experience: * Master's degree in Statistics, Data Science, Economics, Computer Science, Mathematics, or related quantitative field * Minimum 10 years of experience in data science, analytics, or related field * Minimum of 7 years of experience in managing and leading people * Strategic thinker with a passion for innovative marketing strategies; has a deep understanding of direct mail and digital marketing analytics. Proven leadership in data science or analytics with a marketing focus. * Strong technical background in predictive modeling, statistics, and data visualization coupled with experience leading teams through organizational transformation and innovation. * Extensive hands-on experience in direct marketing, digital campaign optimization, experimental design, A/B testing, modeling using Generative AI/ML, and marketing media attribution models. * Advanced training or academic focus in non-parametric statistics, resampling methods, or Bayesian approaches for small sample inference * Experience applying sequential testing or multi-armed bandit approaches to maximize insights from limited samples in marketing contexts * Advanced proficiency in Python, SQL, and marketing technology platforms such as DataRobot, Adobe Campaigns, DataBricks, and CDPs. Experience with marketing technology cloud platforms (AWS, Azure, GCP) and data visualization tools (Tableau, Power BI, or similar). Adaptable and quick with technology. * Knowledge of automation tools and technologies (workflow automation, RPA, AI-driven automation). Experience designing and implementing automated reporting and alerting systems. * Excellent persuasive communication skills for bridging technical and non-technical audiences. Excellent presentation skills for executive leadership. Essential Job Functions: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. The role requires working in a temperature-controlled office environment with the ability to perform essential job functions. Reasonable accommodation will be provided to enable qualified individuals to fulfill the requirements. #LI-Hybrid

Expected timeframe of internship: Mid- May through August 2026 Understand and gain exposure to the roles and responsibilities of the Investments & Treasuring department at AAA Life. Gain exposure to working with Investment and Finance Systems (AS400, laservault, Basware, OneStream, Bloomberg). Tasks to be performed Prepare account reconciliations Create journal entries Assist with daily and monthly investment functions Assist with daily and monthly treasury functions Assist with creating a centralized depository for treasury and investment documents, enabling AI queries through internal Co-pilot Assist with setting up investment forecast for budget purposes. Qualifications Rising College Junior and above; (1 st year Graduate students are also welcome) Enrollment in an Accounting, Finance or Actuarial programs Proficiency in PC applications (Excel) Detailed-oriented, with a high degree of accuracy. Ability to handle multiple priorities and to be self-motivated. Work independently and under pressure to meet deadlines. Work extended hours or weekends as needed (month end processing, summer budget season). Excellent written and oral communication skills.