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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Auburn, WA | $40,633 | $19.54 |
| 2 | Anchorage, AK | $39,847 | $19.16 |
| 3 | Peabody, MA | $38,515 | $18.52 |
| 4 | Walnut Creek, CA | $38,464 | $18.49 |
| 5 | Milford, CT | $38,410 | $18.47 |
| 6 | New York, NY | $37,709 | $18.13 |
| 7 | Union, NJ | $36,030 | $17.32 |
| 8 | Missoula, MT | $35,835 | $17.23 |
| 9 | Providence, RI | $35,597 | $17.11 |
| 10 | Phoenix, AZ | $33,541 | $16.13 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Call Center Coordinator | $45,787 | $22 | - |
| 2 | Call Center Technician | $41,063 | $20 | - |
| 3 | Customer Engagement Specialist | $38,898 | $19 | - |
| 4 | Call Center Specialist | $38,324 | $18 | - |
| 5 | Agent | $37,800 | $18 | - |
| 6 | Customer Representative | $37,371 | $18 | - |
| 7 | Customer Support Agent | $37,307 | $18 | - |
| 8 | Customer Service Technician | $36,341 | $17 | - |
| 9 | Customer Care Specialist | $36,183 | $17 | - |
| 10 | Customer Care Professional | $36,034 | $17 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Boston Mutual Life Insurance | $35,151 | $17 | 2 |
| 2 | Regence BlueCross BlueShield of Oregon | $34,688 | $17 | - |
| 3 | Nation Safe Drivers | $34,474 | $17 | - |
| 4 | Miller First Insurance | $34,460 | $17 | - |
| 5 | Trip Mate | $34,389 | $17 | - |
| 6 | Delta Dental of Colorado | $34,229 | $16 | - |
| 7 | Dental Select | $34,191 | $16 | - |
| 8 | Security Life Insurance Company Of America | $34,151 | $16 | - |
| 9 | State National Companies | $34,066 | $16 | - |
| 10 | Allied Solutions | $34,045 | $16 | 2 |
| 11 | Settlers Life Insurance | $33,733 | $16 | - |
| 12 | MacNeill Group | $33,683 | $16 | - |
| 13 | Ameritas | $33,599 | $16 | 2 |
| 14 | Walter Mortensen Insurance | $33,308 | $16 | - |
| 15 | AAA Carolinas | $33,290 | $16 | - |
| 16 | Blue Cross and Blue Shield of Alabama | $33,060 | $16 | - |
| 17 | Southwest Business Corporation | $32,791 | $16 | 2 |
| 18 | McKee Risk Management | $32,461 | $16 | - |
| 19 | Great West Casualty Company | $30,862 | $15 | 1 |
| 20 | 2-10 | $29,395 | $14 | - |