Service Representative jobs at Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to: * Career development with an international company where you can grow the career you dream of. * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. * An excellent retirement savings plan with high employer contribution. * Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity * This position is remote. * Qualified candidates must currently live in the New York metropolitan area * Travel up to 25% What You'll Work On Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines. * Represent the Abbott Diagnostic Division to its customers: * Responsible for providing on-site support to ADD customers * Support field personnel and District business objectives and goals * Provide direction and develop mentoring skills to mentor * other FSRs * Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database * Understand and follow the Quality System through accurate and timely documentation of complaint resolution. * Understand and practice regulatory and compliance procedures. * Maintain a safe work environment following laboratory safety guidelines. * Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott. Integrate effectively into the service team: * Work effectively within a diverse and dynamic team environment * Support on-call rotation * Time, territory, and inventory management * Standby and after-hours responsibilities * Flexible working hours * Unpredictable Travel * Travel for the support of other territories and training * Providing on-site critical account support inside and outside of district boundaries. Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place. In addition, this position requires the following: a) superior technical competency b) Pro-Active Account Management c) complete instrument training across geographical IRL. * Responsible for implementing and maintaining the effectiveness of the quality system. * Provide superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations. * Delight our customers by providing support, including installation, Preventive Maintenance, and Technical. * Service Bulletins and repair by documenting, following up, and closing calls as per Abbott Diagnostics' quality system * Partner cross-functionally and internally while maintaining positive relationships and ensuring issues are addressed * resolved efficiently and satisfactorily while exceeding customer needs * Successfully achieve the established business metrics, including service sales, cost of service, and key. * performance indicators for assigned customers/accounts * Champion the utilization of remote support tools to proactively improve instrument uptime * Proactively improve expertise through continuous learning and certifications. * Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional manner * Forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals. Required Qualifications * Bachelor's degree or equivalent relevant experience required. * Travel up towards 25%. Preferred Qualifications: * Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology. * Practical experience in interfacing with customers. * Troubleshooting/problem-solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ********************** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at *************** on Facebook at *********************** and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $26.35 - $52.65 per hour. In specific locations, the pay range may vary from the range posted.

Must be in commutable distance to either Export, PA or Columbus, OH offices. **Schedule:** + 1st Shift + Overtime based on business needs **What you will do -** As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. + Provide phone support for inquiries from sales and healthcare professionals + Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers + Provide feedback and suggestions to improve service levels, internal processes and customer support methodology + Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales + Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken + Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute + Maintain customer pricing in systems of record, including entering contracts as required + Implement and support Quality initiatives throughout Customer Service workflow + Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes + Provide support beyond standard hours as needed if call volume and/or workload require additional time **What you need -** Required + High School Diploma or GED + 2+ years' relevant work experience + Ideal candidate lives within commutable distance from the Export, PA, or Columbus, OH Stryker locations Preferred + SAP - highly preferred + Experience as account representative; ERP, CRM systems Pay rate will not be below any applicable local minimum wage rates. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Work Flexibility: Hybrid Must be in commutable distance to either Export, PA or Columbus, OH offices. Schedule: * 1st Shift * Overtime based on business needs What you will do - As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. * Provide phone support for inquiries from sales and healthcare professionals * Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers * Provide feedback and suggestions to improve service levels, internal processes and customer support methodology * Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken * Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute * Maintain customer pricing in systems of record, including entering contracts as required * Implement and support Quality initiatives throughout Customer Service workflow * Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes * Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need - Required * High School Diploma or GED * 2+ years' relevant work experience * Ideal candidate lives within commutable distance from the Export, PA, or Columbus, OH Stryker locations Preferred * SAP - highly preferred * Experience as account representative; ERP, CRM systems Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Work Flexibility: Field-based Who we want Customer oriented representatives. A person who has an eye for impressing our customers and building strong relationships. Competitive Spirit. Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business. Challengers. People who continually seek improvement for the business and their customers. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Collaborative networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. What you will do As a Service Associate, your primary responsibility will be collecting single use devices at hospitals within your designated territory. You will also get to engage with hospital staff to provide optimal customer service on training and education around the proper use of Stryker Sustainability Solution's bins and what devices can be collected. Partnering with the sales representatives in your assigned territory, you will manage inventory, help with the education cadence, and supply of materials for your hospitals. What you need Physically able to lift up to 40 pounds on a daily basis. Valid and unrestricted driver's license and appropriate insurance to travel by car as required. Highschool degree or GED. Use of your personal vehicle (drive 80-100 miles/day depending on territory). Work From Home: Field-based Compensation Grade: 7.Customer Support - Customer Site.2 Travel Percentage: 50% Travel Percentage: 30%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

**Who we want** **Customer oriented representatives.** A person who has an eye for impressing our customers and building strong relationships. **Competitive Spirit.** Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business. **Challengers.** People who continually seek improvement for the business and their customers. **Teammates.** Partners who listen to ideas, share thoughts and work together to move the business forward. **Collaborative networkers.** Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes. **What you will do** As a Service Associate, your primary responsibility will be collecting single use devices at hospitals within your designated territory. You will also get to engage with hospital staff to provide optimal customer service on training and education around the proper use of Stryker Sustainability Solution's bins and what devices can be collected. Partnering with the sales representatives in your assigned territory, you will manage inventory, help with the education cadence, and supply of materials for your hospitals. **What you need** + Physically able to lift up to 40 pounds on a daily basis. + Valid and unrestricted driver's license and appropriate insurance to travel by car as required. + Highschool degree or GED. + Use of your personal vehicle (drive 80-100 miles/day depending on territory). Work From Home: Field-based Compensation Grade: 7.Customer Support - Customer Site.2 Travel Percentage: 50% Pay rate will not be below any applicable local minimum wage rates. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. An excellent retirement savings plan with high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is remote. Qualified candidates must currently live in the New York metropolitan area Travel up to 25% What You'll Work On Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines. Represent the Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers Support field personnel and District business objectives and goals Provide direction and develop mentoring skills to mentor other FSRs Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database Understand and follow the Quality System through accurate and timely documentation of complaint resolution. Understand and practice regulatory and compliance procedures. Maintain a safe work environment following laboratory safety guidelines. Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott. Integrate effectively into the service team: Work effectively within a diverse and dynamic team environment Support on-call rotation Time, territory, and inventory management Standby and after-hours responsibilities Flexible working hours Unpredictable Travel Travel for the support of other territories and training Providing on-site critical account support inside and outside of district boundaries. Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place. In addition, this position requires the following: a) superior technical competency b) Pro-Active Account Management c) complete instrument training across geographical IRL. Responsible for implementing and maintaining the effectiveness of the quality system. Provide superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations. Delight our customers by providing support, including installation, Preventive Maintenance, and Technical. Service Bulletins and repair by documenting, following up, and closing calls as per Abbott Diagnostics' quality system Partner cross-functionally and internally while maintaining positive relationships and ensuring issues are addressed resolved efficiently and satisfactorily while exceeding customer needs Successfully achieve the established business metrics, including service sales, cost of service, and key. performance indicators for assigned customers/accounts Champion the utilization of remote support tools to proactively improve instrument uptime Proactively improve expertise through continuous learning and certifications. Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional manner Forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals. Required Qualifications Bachelor's degree or equivalent relevant experience required. Travel up towards 25%. Preferred Qualifications: Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology. Practical experience in interfacing with customers. Troubleshooting/problem-solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ********************** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at *************** on Facebook at *********************** and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $26.35 - $52.65/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY:Support ServicesDIVISION:CRLB Core LabLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 50 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: ************************************************************ EEO is the Law link - Espanol: ************************************************************

Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.In this role you will be responsible for:Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges Provide timely feedback to Customer Service Management regarding service failures or customer concerns.Partner with Sales Representatives to meet or exceed customer service expectations.To be successful in this role, you require: 1+ years medical industry or call center/customer service experience Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Ability to solve practical problems and deal with a variety of variables.Knowledge of Microsoft Office ApplicationsAbility to work some evening shifts, weekends, or overtime as needed Education and experience required:High School Diploma or general education degree (GED) We offer a comprehensive benefits package to include:Up to 12 company paid holidays Medical, dental and vision insurance 401(k) Tuition ReimbursementAccess to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.To learn more about BD visit *************************** Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDN Additional Information All your information will be kept confidential according to EEO guidelines.

Be part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.In this role you will be responsible for:Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. Process customer returns according to established department policies and procedures. Work closely with the Medical Billing department to resolve disputed Billing charges Provide timely feedback to Customer Service Management regarding service failures or customer concerns.Partner with Sales Representatives to meet or exceed customer service expectations.To be successful in this role, you require: 1+ years medical industry or call center/customer service experience Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.Ability to solve practical problems and deal with a variety of variables.Knowledge of Microsoft Office ApplicationsAbility to work some evening shifts, weekends, or overtime as needed Education and experience required:High School Diploma or general education degree (GED) We offer a comprehensive benefits package to include:Up to 12 company paid holidays Medical, dental and vision insurance 401(k) Tuition ReimbursementAccess to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.To learn more about BD visit *************************** Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDN Additional Information All your information will be kept confidential according to EEO guidelines.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: Customer Management Job Sub Function: Technical Customer Service Job Category: Professional All Job Posting Locations: Irvine, California, United States of America Job Description: Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Johnson & Johnson is hiring for a Clinical Service Specialist to join our team. The position is FULLY REMOTE and can sit anywhere in the US. JOB SUMMARY: The Clinical Service Specialist provides support on the use of Johnson and Johnson Medical Device products, including, but not limited to, Biosense Webster Inc. and Acclarent. The specialist is responsible for interacting with customers over the phone and occasionally in person and handling customer technical inquiries and complaints. DUTIES & RESPONSIBILITIES: Under limited and following all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines, this position: * Provide expert clinical product and technical assistance to internal and external customers on the use of BWI, Acclarent, and other Johnson and Johnson medical device systems (e.g., the CARTO system and associated software modules/RF generator/catheters; * Accurately input product complaints reported via phone or other channels of communication. * Act as a technical educational consultant to Call Center Customer Support Representatives (CSRs) * Provides guidance to customers, including Field Service Engineers (FSEs), Clinical Account Specialists (CAS), Territory Managers (TMs), doctors, nurses, and hospital biomedical engineers, and assists when customer satisfaction issues arise. * Troubleshoot/diagnose and resolve technical difficulties to avoid delays in customers' patient case procedures. * Support the release of Johnson and Johnson's new products introduced to the market. Will be required to maintain advanced clinical knowledge of cardiac ablation, imaging, and EP. * Mentor and coach Call Center CSRs. * Manage customer expectations regularly before and after interactions to ensure customer satisfaction. * Completes documentation and administrative tasks per policy and procedures promptly. * Log in to the Call Center phone support system and be available for calls during scheduled hours. * Perform field rides along with local field service and commercial teams. * Complete required travel ( * Position requires sitting for extended periods. * Performs other duties assigned as needed. EXPERIENCE AND EDUCATION: * Bachelor's Degree in a STEM-related field or four years of relevant professional work/military experience. * Minimum of 4 years of clinical or technical work experience in a patient care or hospital environment. * Experience working with highly complex technical systems * Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry experience is strongly preferred. REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS: * CEPS (IBHRE), RCES/RCIS certification preferred * Maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape. * Effective communicator at all levels * Problem solver who can think critically in high-pressure environments * Able to take large amounts of data and translate information into actionable insights. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via *******************/contact-us/careers or contact AskGS to be directed to your accommodation resource. Required Skills: Clinical Operations, Clinical Research Trials, Clinical Services, Clinical Support, Clinical Trials Preferred Skills: Accelerating, Applications Support, Business Behavior, Coaching, Customer Centricity, Customer Experience Management, Customer Retentions, Customer-Support, Customer Support Operations, Customer Support Trends, Data Analysis, Issue Escalation, Problem Solving, Product Knowledge, Service Request Management, Teamwork, Technical Troubleshooting The anticipated base pay range for this position is : US : $79,000 - $127,650 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below. *********************************************

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: * Career development with an international company where you can grow the career you dream of. * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. * An excellent retirement savings plan with a high employer contribution · * Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. * A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is a field-based position based in Cincinnati, OH in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. Job Duties: * Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing. * Provide procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. * Performs educational and training activities for Abbott personnel. * Leverages clinical data and leads communication regarding leadless CRM products. * Implement programs and resources to facilitate market expansion and therapy access. * Provide market intelligence for fine-tuning of therapy training and expansion plans. * Liaison with marketing for technology improvements and next generation product feedback. * Complete administrative reporting as assigned. * Exercise judgment in planning and organizing work; monitors performance and reports status. * Uses best business practices to ensure success and cost effectiveness in areas of responsibility. * Ensures employee compliance with Abbott policies and practices. * This role will engage in considerable travel and will spend a significant amount of time "on the road" (approximately 50-75% of time). Qualifications Required: * Bachelor's degree in a relevant technical field, engineering) or equivalent/related experience * 2+ years' experience in Medical Device, Health Care or in a clinical setting * 2-3 years clinical medical device experience or equivalent, with CRM products. * A comprehensive ability to analyze and evaluate technologically complex devices * Ability to collaborate and work with others effectively * High-level of comfort in navigating the medical environment, to include labs and hospital settings * Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed * Ability to prepare and present effectively written and verbal communications. * Thorough familiarity with medical device industry policies, operations and procedures. * Expert verbal and written communication, interpersonal and presentation skills. * Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office. * This position requires a considerable amount of business travel. Preferred: * Professional training/education certification or designation. * Previous sales experience and/or demonstrated business acumen WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: * Training and career development, with onboarding programs for new employees and tuition assistance * Financial security through competitive compensation, incentives and retirement plans * Health care and well-being programs including medical, dental, vision, well ness and occupational health programs * Paid time off * 401(k) retirement savings with a generous company match * The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: ********************** Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at *************** on Facebook at *********************** and on Twitter @AbbottNews and The base pay for this position is $66,700.00 - $133,300.00. In specific locations, the pay range may vary from the range posted.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution · Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is a field-based position based in Cincinnati, OH in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. Job Duties: Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing. Provide procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. Performs educational and training activities for Abbott personnel. Leverages clinical data and leads communication regarding leadless CRM products. Implement programs and resources to facilitate market expansion and therapy access. Provide market intelligence for fine-tuning of therapy training and expansion plans. Liaison with marketing for technology improvements and next generation product feedback. Complete administrative reporting as assigned. Exercise judgment in planning and organizing work; monitors performance and reports status. Uses best business practices to ensure success and cost effectiveness in areas of responsibility. Ensures employee compliance with Abbott policies and practices. This role will engage in considerable travel and will spend a significant amount of time "on the road" ( approximately 50-75% of time ). Qualifications Required: Bachelor's degree in a relevant technical field, engineering) or equivalent/related experience 2+ years' experience in Medical Device, Health Care or in a clinical setting 2-3 years clinical medical device experience or equivalent, with CRM products. A comprehensive ability to analyze and evaluate technologically complex devices Ability to collaborate and work with others effectively High-level of comfort in navigating the medical environment, to include labs and hospital settings Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed Ability to prepare and present effectively written and verbal communications. Thorough familiarity with medical device industry policies, operations and procedures. Expert verbal and written communication, interpersonal and presentation skills. Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office. This position requires a considerable amount of business travel. Preferred: Professional training/education certification or designation. Previous sales experience and/or demonstrated business acumen WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: Training and career development, with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, well ness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: ********************** Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at *************** on Facebook at *********************** and on Twitter @AbbottNews and The base pay for this position is $66,700.00 - $133,300.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY:Support ServicesDIVISION:CRM Cardiac Rhythm ManagementLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 75 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: ************************************************************ EEO is the Law link - Espanol: ************************************************************

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: + Career development with an international company where you can grow the career you dream of. + Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. + An excellent retirement savings plan with a high employer contribution · + Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. + A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** This position is a field-based position based in **Cincinnati, OH** in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. **Job Duties:** + Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing. + Provide procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. + Performs educational and training activities for Abbott personnel. + Leverages clinical data and leads communication regarding leadless CRM products. + Implement programs and resources to facilitate market expansion and therapy access. + Provide market intelligence for fine-tuning of therapy training and expansion plans. + Liaison with marketing for technology improvements and next generation product feedback. + Complete administrative reporting as assigned. + Exercise judgment in planning and organizing work; monitors performance and reports status. + Uses best business practices to ensure success and cost effectiveness in areas of responsibility. + Ensures employee compliance with Abbott policies and practices. + This role will engage in considerable travel and will spend a significant amount of time "on the road" ( **_approximately 50-75% of time_** ). **Qualifications** **_Required:_** + Bachelor's degree in a relevant technical field, engineering) or equivalent/related experience + 2+ years' experience in Medical Device, Health Care or in a clinical setting + 2-3 years clinical medical device experience or equivalent, with CRM products. + A comprehensive ability to analyze and evaluate technologically complex devices + Ability to collaborate and work with others effectively + High-level of comfort in navigating the medical environment, to include labs and hospital settings + Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed + Ability to prepare and present effectively written and verbal communications. + Thorough familiarity with medical device industry policies, operations and procedures. + Expert verbal and written communication, interpersonal and presentation skills. + Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office. + This position requires a considerable amount of business travel. **_Preferred:_** + Professional training/education certification or designation. + Previous sales experience and/or demonstrated business acumen **WHAT WE OFFER** At Abbott, you can have a good job that can grow into a great career. We offer: + Training and career development, with onboarding programs for new employees and tuition assistance + Financial security through competitive compensation, incentives and retirement plans + Health care and well-being programs including medical, dental, vision, well ness and occupational health programs + Paid time off + 401(k) retirement savings with a generous company match + The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: ********************** (http://**********************/pages/candidate.aspx) Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at ************** , on Facebook at *********************** and on Twitter @AbbottNews and The base pay for this position is $66,700.00 - $133,300.00. In specific locations, the pay range may vary from the range posted. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call ************ or email ******************

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is remote. Candidates must currently reside in El Paso, TX or New Maxico to be considered. Travel up to 75% What You'll Work On Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines. Represent the Abbott Diagnostic Division to its customers: Responsible for providing on-site support to ADD customers Support field personnel and District business objectives and goals Provide direction and develop mentoring skills to mentor other FSRs Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database Understand and follow the Quality System through accurate and timely documentation of complaint resolution. Understand and practice regulatory and compliance procedures. Maintain a safe work environment following laboratory safety guidelines. Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott. Integrate effectively into the service team: Work effectively within a diverse and dynamic team environment Support on-call rotation Time, territory, and inventory management Standby and after-hours responsibilities Flexible working hours Unpredictable Travel Travel for the support of other territories and training Providing on-site critical account support inside and outside of district boundaries. Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place. In addition, this position requires the following: a) superior technical competency b) Pro-Active Account Management c) complete instrument training across geographical IRL. Responsible for implementing and maintaining the effectiveness of the quality system. Provide superior customer service by applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations. Delight our customers by providing support, including installation, preventive maintenance, and technical support. Service Bulletins and repair by documenting, following up, and closing calls as per Abbott Diagnostics' quality system Partner cross-functionally and internally while maintaining positive relationships and ensuring issues are addressed resolved efficiently and satisfactorily while exceeding customer needs Successfully achieve the established business metrics, including service sales, cost of service, and key. performance indicators for assigned customers/accounts Champion the utilization of remote support tools to improve instrument uptime proactively Proactively improve expertise through continuous learning and certifications. Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional manner Forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals. Required Qualifications Bachelor's degree or equivalent relevant experience . Travel up towards 75%. Preferred Qualifications: Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology. Practical experience in interfacing with customers. Troubleshooting/problem-solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.), effective communication skills, and strongly demonstrated interpersonal skills. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ********************** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at *************** on Facebook at ************************ and Twitter @AbbottNews and @AbbottGlobal The base pay for this position is $26.35 - $52.65/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY:Support ServicesDIVISION:CRLB Core LabLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 75 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: ************************************************************ EEO is the Law link - Espanol: ************************************************************

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts. Territory/Location This position is a remote position. Qualified candidates must currently live in the Louisville or Lexington KY area. Travel up towards to 25% What You'll Work On Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs. Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause. Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need. Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. Plan and prioritize customer visits and activities to do in each account. Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly. Responsible for Service Contract Sales at assigned accounts. Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews. Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Required Qualifications Associates Degree or equivalent experience. 2 years of relevant experience with instrumentation utilized in a laboratory environment. 2 years of experience interfacing with customers. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ********************** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at *************** on Facebook at *********************** and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $31.60 - $63.20/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY:Support ServicesDIVISION:CRLB Core LabLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: ************************************************************ EEO is the Law link - Espanol: ************************************************************

Work Flexibility: Field-based Who we want: Challengers. People who seek out the hard projects and work to find just the right solutions. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Strategic closers. Salespeople who close profitable business and consistently exceed their performance objectives. Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships. Game changers. Persistent salespeople who will stop at nothing to live out Stryker's mission to make healthcare better. What you will do: As a Neurosurgical Associate Sales Representative, you will assist in strategically promoting and selling Stryker Neurosurgical products to meet our customers' needs. You confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value of our products. Systematically tracking your territory progress, you proactively communicate your wins with your Sales Representatives and push yourself to exceed each goal. When onsite with clients, you use your product knowledge and quick thinking to solve product problems and inform doctors, nurses and other staff as to the proper use and maintenance of our products. You take great pride in excellent service and are prepared to assist a customer whenever the need arises. As an Associate Representative, you love living in the fast lane and find purpose in selling Stryker products that are making healthcare better. What you need: Bachelor's Degree from an Accredited university 1-2 years in medical sales or b2b is preferred Travel requirement: Approximately 20% travel. Must have a valid driver's license and be able to drive an automobile. Physical requirements: Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention Mental requirements: Exercise discretion and independence when applying professional expertise Must be able to manage time, projects, stress and conflict Must possess strong interpersonal skills, including written and oral communication Must be able to bring tasks through to completion with minimal supervision Must have the ability to prioritize work and keep detailed and confidential records Must be able to communicate / present to large groups of people Must possess unwavering ethics & integrity in a competitive and demanding work environment Stryker will provide: In-house product training program Field sales training $70,000 annual salary and may be eligible to earn commission and/or bonuses + benefits. Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

**Who we want:** **Challengers** **.** People who seek out the hard projects and work to find just the right solutions. **Teammates** **.** Partners who listen to ideas, share thoughts and work together to move the business forward. **Charismatic networkers.** Relationship-savvy people who intentionally make connections with both internal partners and external contacts. **Strategic closers.** Salespeople who close profitable business and consistently exceed their performance objectives. **Customer-oriented achievers.** Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships. **Game changers.** Persistent salespeople who will stop at nothing to live out Stryker's mission to make healthcare better. **What you will do:** As a Neurosurgical Associate Sales Representative, you will assist in strategically promoting and selling Stryker Neurosurgical products to meet our customers' needs. You confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value of our products. Systematically tracking your territory progress, you proactively communicate your wins with your Sales Representatives and push yourself to exceed each goal. When onsite with clients, you use your product knowledge and quick thinking to solve product problems and inform doctors, nurses and other staff as to the proper use and maintenance of our products. You take great pride in excellent service and are prepared to assist a customer whenever the need arises. As an Associate Representative, you love living in the fast lane and find purpose in selling Stryker products that are making healthcare better. **What you need:** + Bachelor's Degree from an Accredited university + 1-2 years in medical sales or b2b is preferred **Travel requirement:** + Approximately 20% travel. Must have a valid driver's license and be able to drive an automobile. **Physical requirements:** + Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects + Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention **Mental requirements:** + Exercise discretion and independence when applying professional expertise + Must be able to manage time, projects, stress and conflict + Must possess strong interpersonal skills, including written and oral communication + Must be able to bring tasks through to completion with minimal supervision + Must have the ability to prioritize work and keep detailed and confidential records + Must be able to communicate / present to large groups of people + Must possess unwavering ethics & integrity in a competitive and demanding work environment **Stryker will provide:** + In-house product training program + Field sales training + $70,000 annual salary and may be eligible to earn commission and/or bonuses + benefits. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Work Flexibility: Field-based Who we want: Challengers. People who seek out the hard projects and work to find just the right solutions. Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward. Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. Strategic closers. Salespeople who close profitable business and consistently exceed their performance objectives. Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships. Game changers. Persistent salespeople who will stop at nothing to live out Stryker's mission to make healthcare better. What you will do: As a Neurosurgical Associate Sales Representative, you will assist in strategically promoting and selling Stryker Neurosurgical products to meet our customers' needs. You confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value of our products. Systematically tracking your territory progress, you proactively communicate your wins with your Sales Representatives and push yourself to exceed each goal. When onsite with clients, you use your product knowledge and quick thinking to solve product problems and inform doctors, nurses and other staff as to the proper use and maintenance of our products. You take great pride in excellent service and are prepared to assist a customer whenever the need arises. As an Associate Representative, you love living in the fast lane and find purpose in selling Stryker products that are making healthcare better. What you need: * Bachelor's Degree from an Accredited university * 1-2 years in medical sales or b2b is preferred Travel requirement: * Approximately 20% travel. Must have a valid driver's license and be able to drive an automobile. Physical requirements: * Medium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects * Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention Mental requirements: * Exercise discretion and independence when applying professional expertise * Must be able to manage time, projects, stress and conflict * Must possess strong interpersonal skills, including written and oral communication * Must be able to bring tasks through to completion with minimal supervision * Must have the ability to prioritize work and keep detailed and confidential records * Must be able to communicate / present to large groups of people * Must possess unwavering ethics & integrity in a competitive and demanding work environment Stryker will provide: * In-house product training program * Field sales training * $70,000 annual salary and may be eligible to earn commission and/or bonuses + benefits. Travel Percentage: 20% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: + Career development with an international company where you can grow the career you dream of. + Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. + An excellent retirement savings plan with a high employer contribution. + Tuition reimbursement, the Freedom 2 Save (******************************************************************************************************* student debt program, and FreeU (*************************************************************************************************************** education benefit - an affordable and convenient path to getting a bachelor's degree. + A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** **Abbott Point of Care** (APOC) is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The Piccolo Blood Chemistry Analyzer carries the most comprehensive menu of CLIA Waived tests on the market. Developed by NASA, this device assists the clinician with point-of-care testing to benefit the patient, as well as the physician. Both the Piccolo and i-STAT Systems fosters a collaborative, patient-centered environment while driving improved operational performance. We are looking for a highly driven **Associate Sales Representative** to join our Abbott **Point of Care (APOC)** Division in **Ohio** . This entry-level role is designed for individuals eager to start or grow their career in medical sales. You'll work closely with experienced sales professionals, learning how to manage accounts, navigate the hospital environment, build relationships, and contribute to business growth. Ultimately, this role will operate as the primary account management contact for select customers, aiming to improve profitability, increase loyalty, and retain business through contract renewal and closing new solutions. The position reports to the District Manager and requires up to 50% travel to provide customer-focused service. This role is developmental, and after 1-2 years, candidates should have the ability to relocate to compete for an open Sales Representative territory. **What you will work on** + Partner with Sales Representatives to develop strategies and plans to exceed sales goals through territory management and account development. + Serve as a trusted advisor to established customers, distributor partners, and internal Abbott teams. + Develop relationships with hospital personnel, make new contacts in other hospital departments to identify key purchasing decision makers in order to facilitate future sales." + Identify and evaluate potential opportunities and help move sales cycles forward. + Develop action plans by analyzing monthly and quarterly sales figures and reports and identify needs of particular hospital accounts and discussing issues with Territory Manager to help the organization achieve its sales goals. + Assist with key opinion leader (KOL) development to expand awareness of point-of-care solutions. + Complete administrative tasks such as training modules, expense reports, and forecasts accurately and on time. + Travel within your territory (up to 50%, including some overnight trips) to support customers and business goals. + Comply with EHS policies and contribute to maintaining Abbott's Quality System. + Ensure that all administrative tasks (i.e., training modules, expense reports, sales forecasts, etc.) are completed promptly and accurately. + Travel within assigned territory is up to 50% and will provide customer-focused service and effectively support business goals. some regional, overnight travel is required. + Understands and complies with all applicable EHS policies, procedures and guidelines. + Responsible for implementing and maintaining the effectiveness of the Quality System. **Required Qualifications** + Bachelor's degree + 0-3 years of experience in sales or a clinical background (BSN, MLT, CLS, RT, Cardiac Tech, etc.) + Territory: An Ideal candidate would be centrally located in Ohio. Ideally Columbus, Dayton area. + Ability to travel up to 50% in assigned territory and other U.S. business locations **Preferred Qualifications** + Demonstrated success in sales or customer-facing roles + Experience in diagnostics, point-of-care, lab, or capital equipment sales + Strong MS Office skills (Excel, PowerPoint, Word) + Familiarity with Salesforce.com or similar CRM platforms + Exposure to professional sales training programs (e.g., Challenger, Miller Heiman) Apply Now (****************************** **Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** *************************** (*************************************************** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com , on LinkedIn at ***************************************** , and on Facebook at ************************************** . The base pay for this position is $60,000.00 - $120,000.00. In specific locations, the pay range may vary from the range posted. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call ************ or email ******************

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION: Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Abbott Point of Care (APOC) is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and cost-effective. Our i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The Piccolo Blood Chemistry Analyzer carries the most comprehensive menu of CLIA Waived tests on the market. Developed by NASA, this device assists the clinician with point-of-care testing to benefit the patient, as well as the physician. Both the Piccolo and i-STAT Systems fosters a collaborative, patient-centered environment while driving improved operational performance. We are looking for a highly driven Associate Sales Representative to join our Abbott Point of Care (APOC) Division in Ohio. This entry-level role is designed for individuals eager to start or grow their career in medical sales. You'll work closely with experienced sales professionals, learning how to manage accounts, navigate the hospital environment, build relationships, and contribute to business growth. Ultimately, this role will operate as the primary account management contact for select customers, aiming to improve profitability, increase loyalty, and retain business through contract renewal and closing new solutions. The position reports to the District Manager and requires up to 50% travel to provide customer-focused service. This role is developmental, and after 1-2 years, candidates should have the ability to relocate to compete for an open Sales Representative territory. What you will work on Partner with Sales Representatives to develop strategies and plans to exceed sales goals through territory management and account development. Serve as a trusted advisor to established customers, distributor partners, and internal Abbott teams. Develop relationships with hospital personnel, make new contacts in other hospital departments to identify key purchasing decision makers in order to facilitate future sales.” Identify and evaluate potential opportunities and help move sales cycles forward. Develop action plans by analyzing monthly and quarterly sales figures and reports and identify needs of particular hospital accounts and discussing issues with Territory Manager to help the organization achieve its sales goals. Assist with key opinion leader (KOL) development to expand awareness of point-of-care solutions. Complete administrative tasks such as training modules, expense reports, and forecasts accurately and on time. Travel within your territory (up to 50%, including some overnight trips) to support customers and business goals. Comply with EHS policies and contribute to maintaining Abbott's Quality System. Ensure that all administrative tasks (i.e., training modules, expense reports, sales forecasts, etc.) are completed promptly and accurately. Travel within assigned territory is up to 50% and will provide customer-focused service and effectively support business goals. some regional, overnight travel is required. Understands and complies with all applicable EHS policies, procedures and guidelines. Responsible for implementing and maintaining the effectiveness of the Quality System. Required Qualifications Bachelor's degree 0-3 years of experience in sales or a clinical background (BSN, MLT, CLS, RT, Cardiac Tech, etc.) Territory: An Ideal candidate would be centrally located in Ohio. Ideally Columbus, Dayton area. Ability to travel up to 50% in assigned territory and other U.S. business locations Preferred Qualifications Demonstrated success in sales or customer-facing roles Experience in diagnostics, point-of-care, lab, or capital equipment sales Strong MS Office skills (Excel, PowerPoint, Word) Familiarity with Salesforce.com or similar CRM platforms Exposure to professional sales training programs (e.g., Challenger, Miller Heiman) Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: *************************** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com, on LinkedIn at ****************************************** and on Facebook at *************************************** The base pay for this position is $60,000.00 - $120,000.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY:Sales ForceDIVISION:APOC Point of CareLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 50 % of the TimeMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: ************************************************************ EEO is the Law link - Espanol: ************************************************************