Dispatcher jobs at ABCO Maintenance

- 11 jobs

Field Services Dispatcher, Remote, 3rd Eye
Terex 4.2
Austin, TX jobs
Field Services Administrator-Dispatcher Operating Company: Environmental Solutions Group - 3rd Eye Reports to: Field Service Manager Department: Field Service This position will be responsible for receiving incoming calls, creating service tickets based on incoming call request, managing incoming service tickets, completing job estimates, and requesting purchase orders for customers, for multiple Environmental Solutions Group (ESG) Operating Companies. This person, additionally, will be handling various tasks and providing support for the site leadership team, including but not limited to general site and office duties. ESSENTIAL JOB FUNCTIONS INCLUDE: Receives incoming calls, transfers to appropriate extension and provides requested information. Create service tickets for multiple ESG Operating Companies; Heil, 3rd Eye and Marathon. Manage incoming service ticket request, scrubbing ticket data and ensuring ticket hygiene for proper service request fulfillment. Creating field service estimates based on service ticket request, following Technical Service standard job estimates practices. Contacting customers for purchase order request to full-fill service dates. Develops and maintains basic administrator knowledge of phone system and makes changes as required. Maintains mailboxes and extensions as needed. Arrange travel for tech services team members. Managing the office supply inventory and placing orders for items per the schedule. Attendance at work, including presence at work during regular working hours, or other schedule as assigned by the department manager, is essential. Acceptance of overtime assignments may be required in order to meet goals and objectives. Performs other related duties as required and assigned. JOB SPECIFICATIONS: High school degree required. A Bachelor's degree is preferred. 3 to 5 years' experience required. Prior knowledge of the database, quote system and ticket system that the Technician teams use required. Prior experience providing estimates for service required. Excellent oral and written communications skills, including a clear and courteous speaking voice. Ability to handle multiple incoming calls in a calm, courteous and efficient manner. Basic business and clerical skills needed. Proficient computer skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at the intermediate to expert level required. Ability to maintain complete confidentiality regarding incoming calls and other information received during the course of employment. Experience in a rapidly growing and changing environment is important. Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization. Strong organizational skills with great attention to detail. Ability to quickly adapt in a fast-paced high-energy environment. Ability to multi-task. Requirements: Education: Requires a High School diploma or GED. Knowledge: Requires ability to understand general arithmetic; ability to write in an understandable manner; understand verbal or written instructions; ability to read and understand instructions, lists and billing materials; use PC based applications, including Mainstar, Outlook, and Microsoft Office, knowledge normally acquired through high school or equivalent experience. Mental: Requires normal attention with periods of high concentration intermittently to operate machinery approximately 50% of time. Physical: Requires sitting/standing approximately 95%, lifting to 40 pounds approximately 5% of time. Audible Demands: Requires ability to follow verbal instructions and to hear for safety purposes. Visual: Requires the ability to visually observe essential functions for satisfactory job performance and safety; color and depth perception required. Environmental: Involves exposure to plant environments with the presence of dust, fumes, noise, and fluctuating temperatures due to lack of climate control. Note: Supersedes All Preceding s: The above is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements. KNOWLEDGE, SKILLS, AND ABILITIES: Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard. Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests. Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others. Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business. Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner. Terex Overview: At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide. Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at ********************************** . The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
$31k-36k yearly est. Auto-Apply 26d ago
Service Dispatch/Coordinator
Air Control Concepts 4.4
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator Pay Rate: $65-75k salary Operating Company: Midwest Mechanical Solutions FLSA Status: Exempt About: Midwest Mechanical Solutions - A member of the AIR Control Concepts family. Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions Check out our website here: Home - MMS Job Description: The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time. This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment. Essential Duties and Responsibilities: Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work. Serve as the central point of contact between customers, field technicians, and internal stakeholders. Communicate upcoming work schedules and job details via email, phone, and text. Update technician work assignments and job statuses using service management software. Process completed work orders, generate customer invoices, and ensure timely billing. Track and reconcile accounts payable and receivable related to service work. Manage inventory needs and coordinate material procurement for active projects. Monitor open work orders to ensure timely completion and documentation. Manage warranty claims, returns, and communication with manufacturers as needed. Conduct post-job follow-up with customers to confirm satisfaction and address any issues. Support process improvement initiatives and provide administrative support to the Service Manager. Perform additional administrative duties as assigned to support department efficiency. Experience and Requirements: High school diploma or equivalent required; Associate's degree preferred. Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity. Proficiency with Microsoft Office Suite (Outlook, Excel, Word). Strong written and verbal communication skills. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities independently. Strong interpersonal skills with the ability to collaborate effectively across teams. Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable Physical Demands/Work Environment: Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota. Benefits: We Offer a Competitive Salary with a robust Benefits Package that includes: 401(k) with employer match (immediate vesting) Medical - HDHP & PPO options Dental HSA with employer matching contributions FSA & Limited FSA Vision Employer paid life/AD&D insurance Voluntary life insurance plans Paid Family Leave PTO Paid Company Holidays - 10 Days Employer paid short-term disability Long-term disability Referral Bonus Opportunities Other voluntary fringe benefits AIR Control Concepts & Midwest Mechanical Solutions are Equal Opportunity Employers.
$65k-75k yearly Auto-Apply 52d ago
Security Dispatcher
Guardian Service Industries 4.2
New York, NY jobs
Guardian Security Services is seeking highly motivated personnel to work as a dispatcher in our Downtown Manhattan office. Who Are We: Guardian Security Services, Inc. is a full-service, manned, security provider serving the tri-state region since 1972. We offer an array of personnel, such as Unarmed Officers, Fire Life Safety Directors, Fire Guards, Roving Patrol, Concierge and Front Desk Personnel, to fit any building or venue's requirements. Guardian Dispatch is a growing division at the forefront of improving employee and customer service. Our team members are passionate about growth, innovation and collaboration. We encourage all our Dispatchers to think outside the box and challenge the "that's what we've always done" approach. Qualifications & Responsibilities: Heavy phone use contacting and scheduling employees for callouts through our schedule management system. You will be responsible for updating schedules, calling sites to check up on personnel, taking messages from employees to relay to management, and performing administrative work. * High School graduate (some college education is preferred). * Previous experience in security dispatching and managing multiple schedules or as a Security Manager * WinTeam software experience preferred* * Ability to use computer, enter basic data and perform email functions. * Ability to maintain accurate routine logs and reports. * Able to follow all procedures and protocols consistently * Courteous telephone manner. * Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. * Ability to be an effective team member. * Good organizational skills. * Customer service and service delivery orientation. * Ability to maintain professional composure when dealing with unusual circumstances. * Must have good decision making skills * Understand standard security practices * Capable of covering open post and effectively managing schedules Part Time position is available. Salary: $20.00 and up A more extensive explanation of the job duties and responsibilities explained during the interview process. Hybrid/ Work Remotely Requirements * Answering calls: Professionally receive incoming calls, roll call, and covering open posts in a timely manner. * Incident assessment: Evaluate the severity of each call to prioritize responses and determine the appropriate level of security response. * Dispatching security personnel: Assign the most qualified security guard or concierge based on location, situation, and available personnel to each shift. * Communication management: Maintain clear and concise communication with employees, management and clients, providing updates and instructions as needed. * Incident reporting: Document details of each incident, including timestamps, locations, and actions taken. Salary Description $20.00 / Hour
$20 hourly 60d+ ago
Service Dispatch / Coordinator
Midwest Mechanical Supply 4.3
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator Pay Rate: $65-75k salary FLSA Status: Exempt Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. Midwest Mechanical Solutions mission statement : Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions Job Description: The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time. This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment. Essential Duties and Responsibilities: Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work. Serve as the central point of contact between customers, field technicians, and internal stakeholders. Communicate upcoming work schedules and job details via email, phone, and text. Update technician work assignments and job statuses using service management software. Process completed work orders, generate customer invoices, and ensure timely billing. Track and reconcile accounts payable and receivable related to service work. Manage inventory needs and coordinate material procurement for active projects. Monitor open work orders to ensure timely completion and documentation. Manage warranty claims, returns, and communication with manufacturers as needed. Conduct post-job follow-up with customers to confirm satisfaction and address any issues. Support process improvement initiatives and provide administrative support to the Service Manager. Perform additional administrative duties as assigned to support department efficiency. Experience and Requirements: High school diploma or equivalent required; Associate's degree preferred. Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity. Proficiency with Microsoft Office Suite (Outlook, Excel, Word). Strong written and verbal communication skills. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities independently. Strong interpersonal skills with the ability to collaborate effectively across teams. Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable Physical Demands/Work Environment: Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota. Benefits: We Offer a Competitive Salary with a robust Benefits Package that includes: 401(k) with employer match (immediate vesting) Medical - HDHP & PPO options Dental HSA with employer matching contributions FSA & Limited FSA Vision Employer paid life/AD&D insurance Voluntary life insurance plans Paid Family Leave PTO Paid Company Holidays - 10 Days Employer paid short-term disability Long-term disability Referral Bonus Opportunities Other voluntary fringe benefits AIR Control Concepts and Midwest Mechanical Solutions are Equal Opportunity Employers.
$65k-75k yearly Auto-Apply 39d ago
Commercial Dispatcher
BGIS 3.5
Portland, OR jobs
Commercial Service Dispatcher - in (Pacific Standard Time Zone) Oregon or Washington - Work-from-Home Flexibility! Kickstart Your Career with BGIS! Join BGIS Integrated Technical Services (ITS) as a Commercial Service Dispatcher in Oregon or Washington. Secure a $23 - $28/hour ($47,840 - $58,240 annual base salary)! With work-from-home flexibility during on-call weeks, and a supportive culture, you'll coordinate top-tier service for commercial clients across the Pacific Northwest. Act fast-top dispatchers are in high demand! Apply today to join a global leader managing 320 million square feet of facilities! Why Choose BGIS ITS? Career Growth: Access technical training and clear pathways for professional advancement. Supportive Culture: Thrive in a collaborative environment that values your contributions and well-being. Competitive Rewards: Enjoy tailored benefits and a positive workplace that prioritizes your success. Compensation & Benefits Competitive Hourly Rate: $23 - $28/hour ($47,840 - $58,240 annual base salary). Flexible Schedule: Work from home Overtime Opportunities: Authorized by team leadership. Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure. Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas). 401(k) Match: 5% employer match to secure your financial future. Additional Perks Comprehensive Benefits: Health, life, and disability coverage. Corporate Perks: Exclusive discounts through ADP. Career Development: Access to technical training and advancement opportunities. Relocation Potential: Explore growth opportunities within our global network. Positive Workplace: Join a collaborative team that values professionalism and work-life balance. Launch Your Career with BGIS Integrated Technical Services (ITS)! Are you a detail-oriented professional passionate about coordinating exceptional service and advancing your career? BGIS Integrated Technical Services (ITS) is seeking a dedicated Commercial Dispatcher to join our team in the Pacific Northwest. As part of the global BGIS family, with over 500 U.S.-based technicians and 7,000+ worldwide, we manage 320 million square feet of client facilities across North America, Europe, the Middle East, Australia, and Asia. Since integrating with Millian Aire Enterprises in 2022, we've built a culture of professionalism, collaboration, and continuous growth. Join us and become a vital part of our mission to deliver outstanding customer experiences! About the Role As a Commercial Dispatcher, you'll be the backbone of our service operations, coordinating technician schedules, managing work orders, and ensuring seamless communication with clients and vendors. Working from home, you'll play a critical role in delivering timely, high-quality service to our commercial clients with a national presence. With robust support from our team, you'll have the tools and resources to excel in a fast-paced, rewarding environment. Key Responsibilities Manage daily dispatch operations with efficiency and professionalism. Generate and dispatch service request work orders to technicians per established protocols. Create and manage technician schedules to ensure timely task completion. Communicate promptly with internal and external customers within company-defined timelines. Handle phone calls and emails with courtesy and professionalism. Coordinate with clients and vendors for work order updates, creation, or cancellation. Add new vendors and locations to the system as needed. Adhere to all company policies, procedures, and standards. Perform additional duties as assigned to support team success. What You Bring Required Qualifications High School Diploma or GED. Ability to work on the weekends: if applicable Ability to pass drug, background, and driver's license checks. Skills Strong problem-solving skills with the ability to evaluate situations and develop effective solutions. Excellent planning and prioritization skills to manage resources and meet goals. Sound judgment and initiative to make decisions with minimal supervision. Exceptional organizational and time management skills. Outstanding customer service skills for internal and external interactions. Proficiency in Microsoft Office, particularly Excel (required). Experience with ServiceTitan (preferred but not required). Previous experience in commercial dispatching or customer service roles (a plus). Bilingual candidates (Spanish and English) are highly preferred. Apply Today! Hurry! Top Dispatchers Wanted NOW in Hudson, FL! Don't miss this career-defining opportunity! Click Apply Now at ********************************* BGIS ITS is an equal opportunity employer. We are committed to creating an inclusive workplace where diversity is celebrated, and all employees are valued. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-Remote #LI-JV1
$47.8k-58.2k yearly Auto-Apply 57d ago
Introduction to Corporate Aviation Seminar - Dispatcher/Scheduler
Procter & Gamble 4.8
Cincinnati, OH jobs
Are you an aviation dispatch or scheduling student passionate about aviation? Have you ever wondered about the difference between corporate aviation and the airlines? Then we believe our program is for you! This program is a one week, all-expenses paid educational "hands-on" seminar, where we offer you an accurate and comprehensive insight into the operation and management of a corporate aviation department at one of the world's leading companies. Those that are selected will spend a week in July at P&G's Global Flight Operations in Cincinnati, Ohio. You will spend the first three days at the hangar meeting with managers and key personnel of different departments to gain an understanding of what it takes to keep a large corporate flight department functioning efficiently. The last two days will focus on duties & responsibilities of a P&G Scheduler/Dispatcher, aspects of flight planning, aircraft orientation, and aircraft maintenance. As the flight schedule allows, you will also get to participate in flight observation rides during scheduled trips. We have designed all activities and presentations to provide you with a detailed look into the multifaceted world of corporate aviation and introduce you to Cincinnati. Job Qualifications We are looking for aviation dispatcher/scheduler students pursuing a certificate or degree in an aviation related field (aviation dispatcher curriculum preferred) to be: * Returning student in fall semester. * Working toward FAA Dispatcher certification. * High academic standing. * A real passion for aviation. * A "can-do" attitude. * A hardworking curiosity regarding corporate aviation * The willingness to share your experiences and provide feedback to students and faculty upon return from the program. WE BELIEVE IT IS IMPORTANT FOR YOU TO KNOW: The Program Coordinator will communicate specific program dates and arrange travel plans with each student following selection to the program. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please click HERE. P&G participates in e-verify as required by law. Qualified individuals will not be disadvantaged based on being unemployed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Schedule Full time Job Number R000139648 Job Segmentation Internships Starting Pay / Salary Range $1.00 - $1.00 / hour
$30k-38k yearly est. 60d+ ago
Service Dispatch/Coordinator
Air Control Concepts 4.4
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator Pay Rate: $65-75k salary Operating Company: Midwest Mechanical Solutions FLSA Status: Exempt About: Midwest Mechanical Solutions - A member of the AIR Control Concepts family. Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions Check out our website here: Home - MMS Job Description: The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time. This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment. Essential Duties and Responsibilities: Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work. Serve as the central point of contact between customers, field technicians, and internal stakeholders. Communicate upcoming work schedules and job details via email, phone, and text. Update technician work assignments and job statuses using service management software. Process completed work orders, generate customer invoices, and ensure timely billing. Track and reconcile accounts payable and receivable related to service work. Manage inventory needs and coordinate material procurement for active projects. Monitor open work orders to ensure timely completion and documentation. Manage warranty claims, returns, and communication with manufacturers as needed. Conduct post-job follow-up with customers to confirm satisfaction and address any issues. Support process improvement initiatives and provide administrative support to the Service Manager. Perform additional administrative duties as assigned to support department efficiency. Experience and Requirements: High school diploma or equivalent required; Associate's degree preferred. Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity. Proficiency with Microsoft Office Suite (Outlook, Excel, Word). Strong written and verbal communication skills. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities independently. Strong interpersonal skills with the ability to collaborate effectively across teams. Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable Physical Demands/Work Environment: Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota. Benefits: We Offer a Competitive Salary with a robust Benefits Package that includes: 401(k) with employer match (immediate vesting) Medical - HDHP & PPO options Dental HSA with employer matching contributions FSA & Limited FSA Vision Employer paid life/AD&D insurance Voluntary life insurance plans Paid Family Leave PTO Paid Company Holidays - 10 Days Employer paid short-term disability Long-term disability Referral Bonus Opportunities Other voluntary fringe benefits AIR Control Concepts & Midwest Mechanical Solutions are Equal Opportunity Employers. Powered by JazzHR DSi0IiAb3E
$65k-75k yearly 22d ago
Dispatcher
Ritchie Bros 3.8
Olde West Chester, OH jobs
The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth. * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower productivity. * Plan future day resource requirements and coordinate with towers to line up required truck resources. * Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources. * Monitor transportation costs and identify opportunities for cost savings. * Recruit new towers to build towing networks with added resources. * Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed. * Monitor work-in-progress & make necessary adjustments to ensure timely performance. * Identify and escalate issues or concerns related to transportation activities to management. * Form a fundamental relationship with the IAA Transportation team. * Establish and maintain good, positive working relationships with all tow drivers. * Review and analyze reports on transportation activity, including Time Performance metrics. * Comply with safety guidelines along with company policies and procedures. * Other duties as assigned. * 2+ years customer service experience, 1+ years direct dispatch
$36k-43k yearly est. 42d ago
Service Dispatch / Coordinator
Midwest Mechanical Supply Inc. 4.3
Minneapolis, MN jobs
Job Title: Service Dispatch / Coordinator Pay Rate: $65-75k salary FLSA Status: Exempt Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. Midwest Mechanical Solutions mission statement : Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions Job Description: The Service Administrator plays a critical role within the Service Department, supporting all service operations to ensure efficient scheduling, communication, and workflow management. This position works closely with the Service Manager, technicians, and the sales team to ensure customer expectations are met and service deliveries are completed accurately and on time. This role requires a proactive individual with exceptional organization, communication, and problem-solving skills, someone who can manage multiple priorities in a fast-paced, service-oriented environment. Essential Duties and Responsibilities: Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work. Serve as the central point of contact between customers, field technicians, and internal stakeholders. Communicate upcoming work schedules and job details via email, phone, and text. Update technician work assignments and job statuses using service management software. Process completed work orders, generate customer invoices, and ensure timely billing. Track and reconcile accounts payable and receivable related to service work. Manage inventory needs and coordinate material procurement for active projects. Monitor open work orders to ensure timely completion and documentation. Manage warranty claims, returns, and communication with manufacturers as needed. Conduct post-job follow-up with customers to confirm satisfaction and address any issues. Support process improvement initiatives and provide administrative support to the Service Manager. Perform additional administrative duties as assigned to support department efficiency. Experience and Requirements: High school diploma or equivalent required; Associate's degree preferred. Minimum of 3 years of experience in the HVAC industry, preferably in a service coordination, dispatch, or administrative capacity. Proficiency with Microsoft Office Suite (Outlook, Excel, Word). Strong written and verbal communication skills. Exceptional organizational skills and attention to detail. Ability to manage multiple priorities independently. Strong interpersonal skills with the ability to collaborate effectively across teams. Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what's right and accountable Physical Demands/Work Environment: Work is completed on a laptop in an office environment with prolonged periods of sitting. The ability to work remotely occasionally is available once training is fully complete. You must be able to commute to our office in Golden Valley, Minnesota. Benefits: We Offer a Competitive Salary with a robust Benefits Package that includes: 401(k) with employer match (immediate vesting) Medical - HDHP & PPO options Dental HSA with employer matching contributions FSA & Limited FSA Vision Employer paid life/AD&D insurance Voluntary life insurance plans Paid Family Leave PTO Paid Company Holidays - 10 Days Employer paid short-term disability Long-term disability Referral Bonus Opportunities Other voluntary fringe benefits AIR Control Concepts and Midwest Mechanical Solutions are Equal Opportunity Employers. Powered by JazzHR mT1zpnZu11
$65k-75k yearly 12d ago
Introduction to Corporate Aviation Seminar - Dispatcher/Scheduler
Procter & Gamble 4.8
Cincinnati, OH jobs
Are you an aviation dispatch or scheduling student passionate about aviation? Have you ever wondered about the difference between corporate aviation and the airlines? Then we believe our program is for you! This program is a one week, all-expenses paid educational "hands-on" seminar, where we offer you an accurate and comprehensive insight into the operation and management of a corporate aviation department at one of the world's leading companies. Those that are selected will spend a week in July at P&G's Global Flight Operations in Cincinnati, Ohio. You will spend the first three days at the hangar meeting with managers and key personnel of different departments to gain an understanding of what it takes to keep a large corporate flight department functioning efficiently. The last two days will focus on duties & responsibilities of a P&G Scheduler/Dispatcher, aspects of flight planning, aircraft orientation, and aircraft maintenance. As the flight schedule allows, you will also get to participate in flight observation rides during scheduled trips. We have designed all activities and presentations to provide you with a detailed look into the multifaceted world of corporate aviation and introduce you to Cincinnati. Job Qualifications We are looking for aviation dispatcher/scheduler students pursuing a certificate or degree in an aviation related field (aviation dispatcher curriculum preferred) to be: · Returning student in fall semester. · Working toward FAA Dispatcher certification. · High academic standing. · A real passion for aviation. · A "can-do" attitude. · A hardworking curiosity regarding corporate aviation · The willingness to share your experiences and provide feedback to students and faculty upon return from the program. WE BELIEVE IT IS IMPORTANT FOR YOU TO KNOW: The Program Coordinator will communicate specific program dates and arrange travel plans with each student following selection to the program. We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ's, please click HERE (******************************************************* . P&G participates in e-verify as required by law. Qualified individuals will not be disadvantaged based on being unemployed. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Schedule Full time Job Number R000139648 Job Segmentation Internships Starting Pay / Salary Range $1.00 - $1.00 / hour
$30k-38k yearly est. 60d+ ago
Dispatcher
Ritchie Bros 3.8
Lorain, OH jobs
The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth. * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower productivity. * Plan future day resource requirements and coordinate with towers to line up required truck resources. * Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources. * Monitor transportation costs and identify opportunities for cost savings. * Recruit new towers to build towing networks with added resources. * Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed. * Monitor work-in-progress & make necessary adjustments to ensure timely performance. * Identify and escalate issues or concerns related to transportation activities to management. * Form a fundamental relationship with the IAA Transportation team. * Establish and maintain good, positive working relationships with all tow drivers. * Review and analyze reports on transportation activity, including Time Performance metrics. * Comply with safety guidelines along with company policies and procedures. * Other duties as assigned. * 2+ years customer service experience, 1+ years direct dispatch
$36k-43k yearly est. 41d ago