Abnormal Security jobs

About the Role Abnormal AI is seeking a Channel Account Manager to join our Channel Management team. This role is pivotal in supporting our sales efforts by developing and managing key relationships with channel partners across the Southeast. As part of a highly collaborative and detail-oriented team, you will build strong relationships with both national and regional partners. You'll work cross-functionally with sales, marketing, and technical teams to align go-to-market strategies, drive partner engagement, and support the successful execution of joint sales efforts. Your ability to adapt to diverse stakeholder needs-from executives to technical staff-will be essential as you represent Abnormal's value in a competitive market. What you will do Drive partner-sourced pipeline and bookings by identifying and onboarding high-impact partners, including national, regional, and MSSP channels. Collaborate with internal channel and sales leadership to develop targeted recruitment and enablement strategies. Create and maintain Partner Account Plans with top partners, incorporating measurable sales, marketing, and enablement objectives. Coordinate demand generation activities with channel marketing to drive awareness and qualified leads. Align closely with regional sales teams to connect top prospects with suitable partners, facilitating measurable pipeline growth. Serve as a strategic liaison between Abnormal's field leadership and partner executives, ensuring alignment and collaboration across organizations. Conduct regular training and knowledge-sharing sessions to ensure partner teams are fully equipped to position and sell Abnormal's offerings. Represent partner interests internally and advocate for high-quality execution of co-marketing, certification, and partner program initiatives. Take ownership of national partner relationships and drive quarterly planning and enablement to strengthen these engagements. Develop expertise in key areas of channel operations (e.g., deal registration, enablement programs, incentive platforms), and lead knowledge-sharing across the team. Must Haves Proven success applying a structured channel methodology to drive measurable outcomes. Experience working with and having a strong understanding of partner dynamics in the region. Strong communication and presentation skills, with the ability to clearly convey complex value propositions to a variety of audiences. Highly organized, with the ability to manage competing priorities and follow through on deliverables. Demonstrated ability to work cross-functionally with sales engineering, marketing, business development, and customer success teams. A proactive, solution-oriented approach, especially in dynamic or resource-constrained environments. Viewed as a trusted collaborator and strategic partner by internal stakeholders, capable of contributing to broader business discussions beyond core channel activities. Location: Atlanta GA strongly preferred; will consider candidates in Northern FL #LI-LB2 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$140,280-$165,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role Nothing Exceptional Was Ever Normal. We're the world's fastest-growing cybersecurity company dedicated to making the cloud a safer place for business and our Enterprise SLED team is critical to continued success. As an Enterprise SLED Account Executive you are the spearhead of Abnormal AI relationships in SLED accounts across the Western Half of the United States. You are responsible for all transactions within these accounts and help quarterback the sales ecosystem to support the customer's success. Critical to this role's success is the following experience and skills: About You Demonstrated 8+ years of direct (vs. overlay) enterprise sales experience prospecting and closing SLED accounts Proven track record of success closing new Account Logos, while also cross selling/ upselling and growing the existing customer account Skill in negotiating with large organizations and closing complex sales. Proven performer with consistent over quota performance and/or top 5% of sales org Conversant in key areas such as security, email, cloud, AI, etc. Experience selling subscription software/SaaS to CISOs and security personnel Success at a company that was early stage, underdog or was a new entrant with large competitors or similar (limited resources-build territory including: channel, tech partners, initial customer wins, etc.) BS/BA degree or equivalent work experience preferred Candidates must reside in territory In this job, you will bring these skills Disciplined approach to early pipeline development. Comfortable and have demonstrated ability to prospect into the region's largest enterprise accounts with the ability to leverage/ balance five pillars of demand generation: AE prospecting, SDR, Marketing, Channel and Customer referrals. Ability to uncover / discover customer problems pains Ability to present and demonstrate value based on customer pain points. Ability to systematically execute a disciplined sales process that can be repeated in parallel without sacrificing quality Ability to continually maintain data accuracy and consistency for all accounts & opportunities. Ability to develop and present a business case to a customer showing high ROI across different dimensions to multiple stakeholders Ability to extract, document and organize lessons, knowledge and information about customers Ability to close and maximize the ARR of Enterprise accounts. Ability to guide internal stakeholders through their own internal buying processes Grit; ability to find success in an early-stage environment without all the resources/teams available to much larger organizations Good understanding of how to leverage other departments including Sales Engineering, Marketing, SDRs, Product and Customer Success. Role Responsibilities Sell Abnormal AI solutions to SLED agencies with the goal to overachieve new annual recurring revenue quota Work Enterprise Accounts from initial conversations through signing a contract and up-selling once they're a customer. Prospect and generate new business opportunities within Enterprise Accounts to supply enough pipeline for them to hit sales targets. Work with Customer success to ensure a timely renewal and expansion sale opportunities Continually document results and maintain accurate data across all sales systems (Salesforce, Highspot, Close Plan) Be a voice for the customer/prospect with internal teams including Sales Engineering/POV team, Product and Marketing to ensure appropriate prioritization to close more revenue. #LI-AK1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$136,000-$160,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role As a Customer Escalation Manager, you will act as the quarterback for de-escalating high-risk accounts, owning the path-to-green for critical situations. You are a skilled communicator who thrives at navigating complex customer challenges, influencing cross-functional teams, and restoring customer confidence. You bring a strong customer-first mindset, the ability to untangle technical and relationship issues, and the confidence to drive action across Customer Success, Product, Engineering, and Support. Your leadership and organizational skills will ensure that escalations are handled with urgency, transparency, and accountability. You have deep experience working with tier 1 cybersecurity organizations, with a history of holding hands-on roles such as Technical Account Manager, Sales Engineer, or Support Engineer in enterprise SaaS or cybersecurity environments. This background enables you to navigate complex technical issues and customer relationships effectively. Must Haves 5-7 years of customer-facing experience in a technical role (TAM, SE, Support, or related enterprise SaaS roles) with a proven track record in managing escalations Demonstrated success in leading de-escalations for complex, strategic customers Strong understanding of customer lifecycle, support workflows, and escalation management best practices Excellent verbal and written communication skills, including executive-level communication with customers and internal stakeholders Ability to remain calm, credible, and strategic under pressure Strong organizational skills with the ability to prioritize multiple high-stakes issues simultaneously Experience collaborating with cross-functional teams including Engineering, TAMs, Product, Support, and Sales Empathy-driven, customer-first orientation with a bias for action Experience in Cybersecurity is required Nice to Have Experience in Email Security What You Will Do Act as the primary quarterback for red/yellow account escalations, driving alignment on the path-to-green and ensuring resolution Develop a deep understanding of the customer's relationship, complaints, and business context to influence the right plays internally Lead structured de-escalation plans, assigning responsibilities across CSMs, TAMs, Engineering, and Product, and tracking follow-through to closure Own communication with executives (both customer and internal) during critical escalations, ensuring transparency, accountability, and trust Maintain visibility into all critical account escalations and provide regular reporting to leadership Proactively identify systemic risks by analyzing escalation patterns and partnering with CS Ops to implement improvements Collaborate with the Director of TAM and CS/R&D/Support leadership to scale escalation processes and establish a repeatable Critical Account Program Contribute to post-escalation reviews and retrospectives to improve playbooks and prevent recurrence Serve as a trusted partner to CSMs and TAMs, coaching them on escalation handling and customer confidence restoration Proven project management skills, with the ability to structure complex issues, manage timelines, track deliverables, and drive accountability across teams #LI-ME1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$127,500-$150,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role We at Abnormal AI are looking for a hands-on Security Operations/ Cyber Defense Analyst who thrives in a fast-paced, engineering-driven environment. You'll be responsible for monitoring, investigating, and responding to security alerts across cloud, endpoint, identity, and application layers. You'll work closely with detection engineers, cloud security, and IT teams to protect our hybrid environment from threats in real time. This is not a “click-through-the-console” SOC role - we're looking for someone who can think critically, automate relentlessly, and own incidents end-to-end. Key Responsibilities Detection & Triage: Monitor alerts from tools like SIEM, EDR, IAM, CSPM, CDR etc. Perform initial triage, enrichment, and correlation across multiple data sources. Identify false positives and fine-tune rules with detection engineering. Incident Response: Lead containment, eradication, and recovery for endpoint, cloud, and identity incidents. Document and communicate incidents through SOAR/Jira/ServiceNow workflows. Perform root cause analysis and propose permanent preventive controls. Threat Hunting & Analysis: Proactively hunt using hypotheses mapped to MITRE ATT&CK. Investigate anomalies across CloudTrail, Okta, GitHub, and other telemetry sources. Collaborate with threat intelligence to identify emerging TTPs. Automation & Process Improvement: Build or enhance playbooks in SOAR (Torq or equivalent). Create custom enrichment scripts and automations (Python, Bash, etc.). Suggest new detection logic and operational improvements. Reporting & Metrics: Track and report operational metrics (MTTD, MTTR, incident categories). Maintain documentation and lessons learned. Required Skills & Qualifications 5-7 years of hands-on SOC or Incident Response experience in a cloud-first or hybrid environment. Strong understanding of attacker lifecycle, MITRE ATT&CK, and threat actor TTPs. Experience with EDR (CrowdStrike preferred), SIEM (Splunk preferred), and SOAR (Torq, XSOAR, or Phantom). Familiarity with AWS, Okta, and SaaS platforms. Proficiency in writing queries and automations using Python, SPL, or equivalent. Excellent analytical and investigative skills - capable of operating independently with minimal hand-holding. Strong documentation and communication skills for technical and executive audiences. Nice to Have Experience with CSPM/CDR/VM tools. Knowledge of Containers and Kubernetes security. Relevant certifications like CEH, Security+, GCIH, GCIA, or AWS Security Specialty. What Success Looks Like You consistently deliver high-quality triage with minimal false positives. You automate repetitive tasks instead of manually doing them twice. You can take a vague alert and turn it into a well-documented case with actionable findings. #LI-EM5 You make measurable improvements to detection coverage, response time, or tooling maturity. At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$144,500-$170,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role As the Director of Technical Account Managers, you will lead and scale a high-performing team responsible for the technical success of Abnormal's highest-value customers. You will drive the strategic direction, operational excellence, and people development of the TAM organization to ensure exceptional customer outcomes, product adoption, and long-term retention. What you will do Strategic Leadership - Define and execute the vision and operating model for the TAM function, aligning with cross-functional stakeholders across Customer Success, Product, Engineering, and Support. Team Management & Development - Hire, coach, and grow a team of high-performing TAMs. Set clear expectations, support career growth, and foster accountability against customer success and adoption KPIs. Customer Outcomes & Escalations - Serve as an executive escalation point and ensure the consistent delivery of high-impact technical guidance and support to our top-tier accounts. Champion customer health and long-term product value. Process & Program Ownership - Build and scale programs around technical onboarding, adoption plans, health checks, and product feedback loops. Establish best practices and frameworks that drive consistency and measurable impact across the TAM organization. Cross-Functional Collaboration - Partner closely with Customer Success Managers, Product, Engineering, and Support to deliver seamless customer experiences and proactively influence the product roadmap with customer insights. Data-Driven Management - Use data and reporting to identify trends, measure impact, and continuously optimize the TAM model to support customer growth, retention, and expansion. Travel - Willingness to travel (~30%) for onsite customer engagements and team development. Must Haves 5+ years of experience managing technical customer-facing teams (TAM, SE, Support, or related enterprise SaaS roles) 5+ years of experience as an Enterprise Technical Account Manager or in a similar post-sales technical leadership capacity 5+ years of experience in cybersecurity, ideally at a leading security company or enterprise-level SaaS provider, with demonstrated success in building and scaling high-performing technical teams and programs Proven ability to troubleshoot complex technical issues (e.g., previous Support or SE experience) and collaborate across Product, Engineering, and Support to resolve challenges Action-oriented mindset with the ability to synthesize inputs across functions and translate them into scalable solutions and clear customer narratives Proven success building and maintaining trusted executive relationships (CISO, CIO, and senior IT/security leaders) Demonstrated ability to drive product adoption and value realization, including introducing new features, best practices, and measurable outcomes Deep understanding of security and networking technologies, with familiarity in email security a plus Exceptional communication and executive presence - strong written, spoken, and presentation skills across all organizational levels Nice to Haves Direct experience working with email security products or platforms Experience supporting global enterprise customers; fluency in additional languages beyond English is a plus #LI-ME1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$212,500-$250,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role Abnormal AI empowers businesses of all sizes to combat cybercrime through our innovative cloud products. To achieve our mission, we're building a suite of interconnected security solutions on a unified platform, designed to operate flawlessly in global data centers. The Development Infrastructure team plays a critical role in multiplying the impact of our product teams. We create an environment that fosters high-quality software development, and engineering excellence. This team has become instrumental in the success of our engineering organization. You'll be a critical player on our team, focusing on building and maintaining CI/CD infrastructure and tools that streamline local development and enhance security for our engineers. You are someone who: Thrives in a collaborative, fast-paced environment Possesses a passion for helping others build world-class systems Demonstrates exceptional teamwork skills Embraces continuous learning and enjoys tackling complex problems Some areas that you will be working on: Build systems. Local development. Security. What you will do Own design and delivery of complex features areas of the Development Infrastructure team offerings, and work on the roadmap for this area. Setup local development for engineers at Abnormal Security platform Develop and maintain CI/CD infrastructure and other build tools Provide Engineering with the tools and workflows to develop their changes reliably with less effort. Actively participate in stopping cybercrime with AI. Participate in planning, code reviews, standups, and other aspects of the software development life cycle Must Haves 7+ years of professional experience as a hands-on engineer building backend systems and/or platforms. 2+ years of experience working with Python. Experience working on or with teams like “Engineering Effectiveness”, “Engineering Productivity”, “Development Experience”, “Development Infrastructure” or similar. Customer obsessed: Working with our internal engineers to determine the Engineering Effectiveness roadmap. Meeting with customers to understand their needs. Experience working on complex and delivering projects end-to-end. Nice to Haves Experience with creating and maintaining CI/CD systems. Experience with Bazel. Experience with GO and security At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$148,800-$175,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role Abnormal AI is looking for a Machine Learning Engineering Manager to lead the Attack Detection team. At Abnormal, we protect our customers against nefarious adversaries who are constantly evolving their techniques and tactics to outwit and undermine the traditional approaches to Security. That's what makes our novel behavioral-based approach so… Abnormal. Abnormal has constantly been named as one of the top cybersecurity startups and our behavioral AI system has helped us win various cybersecurity accolades resulting in being trusted to protect more than 8% of the Fortune 1000 ( and ever growing ). In a landscape where a single successful attack can lead to financial losses of millions of dollars, the Attack Detection team plays the central role of building an extremely high recall Detection Engine that can operate on hundreds of millions of messages at milliseconds latency. The Attack Detection team's mission statement is to provide world-class detector efficacy to tackle the ever changing adversarial attack landscape using a combination of generalizable and auto trained models as well as specific detectors for high value attack categories. This team is solving a multi-layered detection problem, which involves modeling communication patterns to establish enterprise-wide baselines, incorporating these patterns as robust signals, and combining these signals with contextual information to create extremely precise systems. The team builds discriminative signals at various levels including message level (eg. presence of particular phrases), sender-level (eg.frequency of sender) and recipient level (eg.likelihood of receiving a safe message). These signals are then combined and utilized to train highly accurate model based as well as heuristic detectors. Additionally, to continuously adapt to new unseen attacks, the team builds out different stages in our automated model retraining pipelines including data analytics and generation stages, modeling stages, production evaluation stages as well as automated deployment stages. The EM will report to the Senior EM of the Message Detection Team, and will lead a team that is primarily composed of machine learning engineers. The EM will be responsible for managing the execution of the roadmap and deliverables while optimizing both human and system resource utilization. The Engineering Manager's success or failure impacts our ability to build and iterate on the detection decisioning system at an extremely high recall, enabling us to respond to current and future attacks. Preventing such attacks which cause significant customer workflow disruption is the core of our business and that makes the success of this team, and its leader, so massively impactful. What you will do Own the execution success of the quarterly roadmap for the Attack Detection team; engage continuously with the Tech Leads to help adjust and prioritize current roadmap items according to the team's charter and company priorities. Deliver on: Extremely high recall detector engine in an adversarial environment using model based as well as heuristic detectors. Automated model retraining pipelines based continuous ML deployment system to automatically ‘learn' from new patterns. Text based signal models to capture and model suspiciousness of email content in multiple languages. Own both directly customer impacting metrics and system metrics and able to work with the team to proactively identify new attacks and repair degradations: Recall ie False Negative metrics for our customer base across various attack types. Overall attack and precision metrics for highly flagging generalized ML models. Automation metrics for responses to customer specific requirements Own the machine learning feature consumption layer for both message metadata/content and current/historical user behavior type of signals and and systems and processes to continuously incorporate new features types into existing and new ML models. Drive processes to enable the team to deliver on projects that are set by TLs as part of the technical roadmap. Manage the quarterly roadmap updates, project time estimates, weekly sprint planning, day-to-day standups Identify risks on project delivery (technical, operational, dependency risks) and escalate to appropriate technical leads Able to assess progress in a metrics-oriented manner Provide continuous feedback Responsible for mentoring and growing the engineers on the team by providing constructive feedback at regular intervals to help them successfully execute high impact projects. Drive Stakeholder alignment : Collaborate with the platform and infrastructure initiatives on company wide initiatives to help increase efficiency, customer adoption and engineer effectiveness goals. Drive stakeholder alignment: Proactively identify and collaborate with platform and infrastructure teams on company-wide initiatives including Must Haves 2+ years experience of managing data driven (ML) product teams running at large scale data ( 100M+ ) and ability to guide a team technically in this respect. 3+ years experience designing, building and deploying machine learning applications in one of the domains of text understanding, entity recognition, NLP experience, computer vision, recommendation systems, or search. 4+ years of hands-on experience in building and safely shipping backend heavy product ML adjacent systems at high velocity. Ability to understand business requirements thoroughly and bias toward guiding the team to build a simplest yet generalizable ML model / system that can accomplish the goal. Metrics driven culture: Has led a team of engineers in building out systems and displayed the ability to define metrics of excellence and setup processes to continuously monitor and maintain high standards on metrics. Be Customer obsessed: Worked with multiple stakeholders to gather requirements and then prioritize and balance against the team's roadmap. Set High standards - sets high standards and expectations for project execution for themselves and the whole team. Nice to Have Familiarity with cyber security industry MS degree in Computer Science, Electrical Engineering or other related engineering field Experience with hiring and retention of top talent #LI-ML1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$214,200-$252,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role Abnormal AI is seeking a SLED Sales Engineer to join our growing Sales Engineering team in the Southeast. As a Sales Engineer, you will be our customer's technical contact, and craft strategic business cases to win customers over & help them conquer their most intractable email security challenges. In conjunction with SLED (State, Local, and Education) Account Executives, you will be responsible for conducting in-person and remote product demos, articulating the technical value of Abnormal AI products, and driving successful outcomes for Proof of Value programs. The ideal candidate for the role will be located in the Northeast area and have the following skillset: Ability to tie technology to business outcomes and drive value Ability to influence your audience in virtual and in person formats High EQ; ability to read the room, engage people, be empathetic, listen and respond Ability to create value driven presentations and tell the story behind them (Powerpoint, Google Slides) Ability to discover/uncover customer pain/requirements/objectives What you will do Serve as the technical sales lead throughout the pre-sales cycle, including owning proofs-of-value (POV) results and driving their success, co-leading customer relationships with SLED Account Executives, and giving technical demos Provide technical pre-sales support for assigned Account Executives Assist Account Executives in development and implementation of sales objectives and account-based penetration strategies Conduct technical and competitive landscape research to effectively address customer questions Serve as a technical resource for pre-sales security and platform diligence, including Educate sales executives and partners on Abnormal AI's products, platform, and security Obsessively drive customer satisfaction Must Haves 3+ years industry experience in sales engineering Some experience supporting Public Sector / SLED customers Technical background in messaging and Internet security principles Strong understanding of how Internet protocols work (HTTP, SMTP, DNS, etc.) Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.) Prior experience in selling software to Fortune 500 Strong technical presentation and communication skills, both verbal and written Ability to see and present “the Big Picture”, uncover business challenges, and architect a solution to solve customer business issues Ability to work independently in a high-velocity environment Positive attitude, customer focus, and strong sense of ownership over customer results BSCS/BSEE or equivalent work experience CISSP, CEH and/or other relevant security certifications a plus Candidates must reside in territory At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$154,700-$182,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role We're looking for a Technical Program Manager who excels at driving execution for AI-driven SaaS products. This is a unique yet exciting opportunity to join and contribute to Abnormal's Research & Development Operating System. The creation of predictable, reliable, and standardized R&D processes is crucial for Abnormal's future strategy and success. To continue thriving in business, Abnormal is focused on developing several new products and features leveraging AI technologies. Technical Program Managers will provide a consistent framework and fabric of execution as a foundation for executing these products. In this role, you'll partner closely with Product and Engineering teams to architect, define, and execute systems that ensure programs run predictably, efficiently, and with high visibility. The ideal profile thrives in an entrepreneurial environment, handling competing priorities and ambiguity with confidence. You have a growth mindset and are a quick and keen learner. In this job, you will bring these skills Project / Program Management & Organization: Excellent project manager with delivering large cross functional complex projects. Able to take complex technical requirements and translate into program plans. Exceptional communicator: Able to effectively collaborate with both technical and non-technical stakeholders in both written and verbal form. Works well in ambiguity: Ability to be a kickstarter especially in this initial Engine building phase. Ownership: Goal-oriented with an ownership mentality. Ability to self-organize, pull in resources with clear expectations and drive successful outcomes Continuous improvement: Committed to personal and professional growth, with a constant desire to improve, create value, and make your team better. Growth mindset and grit will be key traits to success. Technical Capabilities: Leverage a technical background to support engineering in technical design and gain credibility. Role Responsibilities Translate complex technical requirements from Product Engineering, Platform and Infrastructure Engineering, ML Engineering, and other critical stakeholders into program plans with clearly defined milestones, owners, and deadlines Drive programs and manage project schedules by determining dependencies across project teams, proactively addressing risks, and reporting progress to stakeholders to ensure on-time delivery of program deliverables Participate in technical strategy development and resource planning with engineering and product partners Build strong relationships with key stakeholders to drive alignment and progress toward shared goals Design, establish, and iterate on best practices and repeatable processes for operational excellence, including incident management and leading post-mortem's Qualifications: One to Three (1-3) years of professional experience in Technical Program or Project Management A Bachelor's degree in Engineering or a closely related discipline Experience with product lifecycle management and product operations best practices Experience working with SaaS products like Jira and an understanding of SQL Experience working in iterative, fast-paced weekly release environments, leveraging agile and scrum processes for planning, execution, and delivery." Capable of translating and communicating highly technical requirements in pragmatic & in a way that focuses on customer or business-impact Curiosity for AI-first security products and a desire to influence how they reach customers successfully. #LI-EM5 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$114,800-$135,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role We are looking for an engineering leader to run the Federal Operations team. You will stabilize and mature the platform-owning service reliability, release safety, and continuous compliance-so we can confidently expand customer coverage and delivery velocity. You'll manage and grow a high-performing team, build strong cross-functional muscle, and deliver predictable outcomes in a regulated environment. What You'll Do Lead and grow Gov SRE to operate a secure, reliable, and scalable government environment (people leadership, hiring, coaching, performance, and culture). Enforce SLOs/SLIs, incident response, on-call, and change management processes aligned to internal risk thresholds. Drive platform stabilization: reduce toil, harden baselines, improve observability, and shrink MTTR through runbooks, automation, and quality guardrails. Own safe delivery to the Gov environment: plan and orchestrate releases, change reviews, and rollbacks; improve CI/CD and IaC workflows for repeatable, auditable change. Build and prioritize an execution roadmap for Gov v2.0 launch (scale product enablement in Gov, reduce operational drag, and improve deployment lead time without increasing risk). Improve cost, performance, and resiliency posture in GovCloud through architecture reviews, reliability testing, capacity planning. Report clear metrics, risks, and progress to stakeholders; proactively escalate blockers and propose mitigations. What You'll Bring (Must-Haves) 7+ years in SRE/Infrastructure/Platform Engineering operating customer-facing services at scale. Hands-on leadership in incident management, SLOs/SLIs, observability, and change/release management. 2+ years managing SRE/Infra/FedOps teams with on-call ownership, including hands-on leadership in incident management, SLOs/SLIs, observability, and change/release management. Practical experience with cloud infrastructure (AWS preferred), Kubernetes/containers, Terraform or similar IaC, and modern CI/CD. Strong cross-functional collaboration with Security/Compliance, Product & Eng, and GTM; excellent written/runbook documentation and stakeholder communication. Track record of automation that reduces toil and improves reliability, auditability, and developer productivity. Ability to set clear goals/metrics, manage a prioritized roadmap, and deliver outcomes through the team. Depth in incident tooling and telemetry (e.g., metrics, tracing, logging) and alert hygiene. Experience operating in AWS GovCloud. Hiring and scaling a small team in a fast-moving, high-accountability environment. How You'll Partner Product onboarding to Gov, dependency readiness, release planning, and quality gates. Partner across teams in platform infrastructure: shared patterns/modules, CI/CD safety, IaC standards, and golden-path delivery. Customer-facing teams: deployment readiness for POVs and go-live, incident comms, and reliability posture for federal customers. #LI-ML1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$187,900-$221,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About You You're an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion-committed to delivering exceptional support and building customer trust at every step. What You Bring: 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms. Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom. Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Familiarity with support and collaboration tools such as Salesforce, Jira, and Confluence. A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes. Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus. In This Role, You Will: Act as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security. Own and resolve inbound support tickets-including configuration issues, API questions, behavioral false positives, and threat investigations. Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust. Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation. Support seamless customer onboarding and engagement by working alongside Customer Success Managers. Create and maintain internal and external knowledge base content to improve case deflection and empower customers. Identify patterns in support interactions to flag recurring pain points and drive product improvements. #LI-EM5 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$51,000-$60,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

The Opportunity Abnormal is where you do the most exciting work of your career. Because here, you are building the future of cybersecurity. We're hiring a Group Product Manager to lead our Identity Threat Defense product line-a critical layer of our AI-native platform trusted by over 20% of the Fortune 500. Your mission: help enterprises find misconfigurations, risky settings, and invisible gaps in their cloud email environments before attackers exploit them. This role puts you on the frontlines of Protect What's Next. You'll design systems that detect risks others can't see, partner with engineers and designers to ship features at scale, and work with GTM teams to make sure customers realize value quickly. And you'll do it in a company where AI is the foundation, not an afterthought. What You'll Do Own strategy and outcomes: Build and evolve the 12-month roadmap for a complex, high-impact product surface-prioritizing customer value and measurable business impact. Frame unsolved problems: Translate security pain into product outcomes by running design partnerships, pilots, and structured feedback programs. Lead with velocity and rigor: Drive from problem framing to signed-off PRDs, ship high-quality features quickly, and measure adoption to refine direction. Work AI-native: Prototype with Claude, ChatGPT, v0, and Figma to move from idea to customer insight in hours, not weeks-and raise the bar for how PMs move at Abnormal. Champion simplicity: Turn complex technical concepts into clear value for executives, practitioners, and internal teams. Partner cross-functionally: Collaborate with engineering, design, sales, marketing, and customer success to deliver high-quality outcomes at scale. Drive GTM success: Shape messaging, create demos, and support customer conversations as the domain expert for SPM. Build leaders: Manage and hire 1-2 PMs while contributing to the growth of Abnormal's product management craft and R&D operating system. What Will Help You Thrive Must-Haves 7+ years in B2B SaaS product management, with a track record of owning enterprise SaaS strategy and launching impactful products at scale 2+ years of people leadership experience Mastery of end-to-end product definition and execution (problem framing, prioritization, PRDs, launch, iteration) Strong cross-functional leadership across engineering, design, sales, marketing, and customer success Comfort representing product in escalations and executive forums Hands-on fluency with AI tools (Claude, ChatGPT) and rapid prototyping tools (v0, Figma) Strong product instincts with a high bar for design and UX; ability to turn complexity into intuitive experiences Customer-obsessed and data-driven, with experience converting customer insight into product decisions Confidence collaborating with technical teams on complex systems and architectures Nice-to-Haves Background in cybersecurity or IT infrastructure; familiarity with M365/Google Workspace or cloud security platforms Experience enabling sales and working in customer-facing roles; comfort in high-stakes conversations Strong analytical skills (ideally including SQL) and experience measuring product impact Success in high-growth environments/startups and experience introducing AI-assisted workflows to traditional teams How We Work At Abnormal, PMs are trusted to Lead in the Age of AI. That means: Using AI tools to accelerate discovery, research, and documentation Prototyping and experimenting before specs Taking ownership from concept to adoption with clear metrics Leading cross-functionally without waiting for permission Staying close to customers-and even closer to the problem You won't be handed playbooks. You'll be expected to write them. Growth here comes from ownership, not tenure. Why Abnormal Abnormal protects more than 20% of the Fortune 500 from attacks that traditional tools miss. Our platform is AI-native by design, and our teams are trusted to invent what comes next. This is where Protect What's Next becomes real: stopping threats before they ever reach people. This is where you'll Work with AI at the Core: building and using AI systems that power how we operate, not just what we sell. This is where you'll Lead in the Age of AI: taking ownership early, growing faster than you thought possible, and solving problems others haven't dared to tackle. If you're ready to own something critical, move with velocity, and grow alongside a company building a generational future in cybersecurity, Abnormal is the place for you. At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$140,300-$165,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role As a Customer Escalation Manager, you will act as the quarterback for de-escalating high-risk accounts, owning the path-to-green for critical situations. You are a skilled communicator who thrives at navigating complex customer challenges, influencing cross-functional teams, and restoring customer confidence. You bring a strong customer-first mindset, the ability to untangle technical and relationship issues, and the confidence to drive action across Customer Success, Product, Engineering, and Support. Your leadership and organizational skills will ensure that escalations are handled with urgency, transparency, and accountability. You have deep experience working with tier 1 cybersecurity organizations, with a history of holding hands-on roles such as Technical Account Manager, Sales Engineer, or Support Engineer in enterprise SaaS or cybersecurity environments. This background enables you to navigate complex technical issues and customer relationships effectively. Must Haves 5-7 years of customer-facing experience in a technical role (TAM, SE, Support, or related enterprise SaaS roles) with a proven track record in managing escalations Demonstrated success in leading de-escalations for complex, strategic customers Strong understanding of customer lifecycle, support workflows, and escalation management best practices Excellent verbal and written communication skills, including executive-level communication with customers and internal stakeholders Ability to remain calm, credible, and strategic under pressure Strong organizational skills with the ability to prioritize multiple high-stakes issues simultaneously Experience collaborating with cross-functional teams including Engineering, TAMs, Product, Support, and Sales Empathy-driven, customer-first orientation with a bias for action Experience in Cybersecurity is required Nice to Have Experience in Email Security What You Will Do Act as the primary quarterback for red/yellow account escalations, driving alignment on the path-to-green and ensuring resolution Develop a deep understanding of the customer's relationship, complaints, and business context to influence the right plays internally Lead structured de-escalation plans, assigning responsibilities across CSMs, TAMs, Engineering, and Product, and tracking follow-through to closure Own communication with executives (both customer and internal) during critical escalations, ensuring transparency, accountability, and trust Maintain visibility into all critical account escalations and provide regular reporting to leadership Proactively identify systemic risks by analyzing escalation patterns and partnering with CS Ops to implement improvements Collaborate with the Director of TAM and CS/R&D/Support leadership to scale escalation processes and establish a repeatable Critical Account Program Contribute to post-escalation reviews and retrospectives to improve playbooks and prevent recurrence Serve as a trusted partner to CSMs and TAMs, coaching them on escalation handling and customer confidence restoration Proven project management skills, with the ability to structure complex issues, manage timelines, track deliverables, and drive accountability across teams #LI-ME1

About the Role As the Director of Technical Account Managers, you will lead and scale a high-performing team responsible for the technical success of Abnormal's highest-value customers. You will drive the strategic direction, operational excellence, and people development of the TAM organization to ensure exceptional customer outcomes, product adoption, and long-term retention. What you will do Strategic Leadership - Define and execute the vision and operating model for the TAM function, aligning with cross-functional stakeholders across Customer Success, Product, Engineering, and Support. Team Management & Development - Hire, coach, and grow a team of high-performing TAMs. Set clear expectations, support career growth, and foster accountability against customer success and adoption KPIs. Customer Outcomes & Escalations - Serve as an executive escalation point and ensure the consistent delivery of high-impact technical guidance and support to our top-tier accounts. Champion customer health and long-term product value. Process & Program Ownership - Build and scale programs around technical onboarding, adoption plans, health checks, and product feedback loops. Establish best practices and frameworks that drive consistency and measurable impact across the TAM organization. Cross-Functional Collaboration - Partner closely with Customer Success Managers, Product, Engineering, and Support to deliver seamless customer experiences and proactively influence the product roadmap with customer insights. Data-Driven Management - Use data and reporting to identify trends, measure impact, and continuously optimize the TAM model to support customer growth, retention, and expansion. Travel - Willingness to travel (~30%) for onsite customer engagements and team development. Must Haves 5+ years of experience managing technical customer-facing teams (TAM, SE, Support, or related enterprise SaaS roles) 5+ years of experience as an Enterprise Technical Account Manager or in a similar post-sales technical leadership capacity 5+ years of experience in cybersecurity, ideally at a leading security company or enterprise-level SaaS provider, with demonstrated success in building and scaling high-performing technical teams and programs Proven ability to troubleshoot complex technical issues (e.g., previous Support or SE experience) and collaborate across Product, Engineering, and Support to resolve challenges Action-oriented mindset with the ability to synthesize inputs across functions and translate them into scalable solutions and clear customer narratives Proven success building and maintaining trusted executive relationships (CISO, CIO, and senior IT/security leaders) Demonstrated ability to drive product adoption and value realization, including introducing new features, best practices, and measurable outcomes Deep understanding of security and networking technologies, with familiarity in email security a plus Exceptional communication and executive presence - strong written, spoken, and presentation skills across all organizational levels Nice to Haves Direct experience working with email security products or platforms Experience supporting global enterprise customers; fluency in additional languages beyond English is a plus #LI-ME1

About You Enterprise Account Hunter: Demonstrated 7+ years of direct (vs. overlay) enterprise experience prospecting, closing new logos, and growing major accounts against incumbents. Skill in negotiating with large organizations and closing complex sales. Proven performer with consistent over quota performance and/or top 5% of sales org Technically competent: Conversant in key areas: security, email, cloud, AI, etc. Cyber-security Software sales: Experience selling subscription software/SaaS to CISOs and security personnel Start-up experience: Success at a company that was early stage, underdog, or was a new entrant with large competitors or similar (limited resources-build territory including: channel, tech partners, initial customer wins, etc.) BS/BA degree or equivalent work experience In this job, you will bring these skills Ability to hunt: disciplined approach to early pipeline development. Comfortable and have demonstrated ability to prospect into enterprise accounts with the ability to leverage/ balance five pillars of demand generation: AE prospecting, SDR, Marketing, Channel, and Customer referrals. Good qualifier: Ability to uncover/discover customer problems and pains. Good presenter: ability to present and demonstrate value based on customer pain points. Disciplined in sales methodology/time management: Ability to systematically execute a disciplined sales process that can be repeated in parallel without sacrificing quality Ability to develop and present a business case to a customer showing high ROI across different dimensions to multiple stakeholders Ability to extract, document and organize lessons, knowledge and information about customers Ability to guide internal stakeholders through their own internal buying processes Grit; ability to find success in an early-stage environment without all the resources/teams available to much larger organizations Good understanding of how to leverage other departments including Sales Engineering, Marketing, BDRs, Product and Customer Success. Role Responsibilities Sell Abnormal security solutions to your defined territory with the goal to overachieve new annual recurring revenue quota Work enterprise accounts (2k+ mailbox organizations) from initial conversations through signing a contract and up-selling once they're a customer. Prospect and generate new business opportunities with enterprise accounts (2k+ mailbox organizations) to supply enough pipeline for them to hit sales targets. Work with Customer success to ensure a timely renewal and expansion sale opportunities Be a voice for the customer/prospect with internal teams, including Sales Engineering/POV team, Product, and Marketing, to ensure appropriate prioritization to close more revenue. #LI-LB2 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$136,000-$160,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role Abnormal AI is seeking a seasoned sales leader to oversee and grow a team within our Enterprise Sales organization. You will be responsible for building and leading a high-performing team of Enterprise sellers focused on landing and expanding strategic accounts. You will serve as the regional sales leader, setting the vision, driving execution, and enabling your team to succeed through disciplined process, collaboration, and strong go-to-market alignment. The ideal candidate for this role will be based in the Southeast and bring the following skillset: Team builder and talent magnet with a track record of hiring, onboarding, and developing high-performing enterprise sellers on time and within budget. Metrics-driven leader skilled at defining, tracking, and managing seller productivity KPIs and aligning them with revenue milestones. Pipeline architect experienced in building robust pipelines by activating all demand channels: AE prospecting, SDRs, marketing, partners, and customer advocates. Strategic seller who partners with sellers on account planning, opportunity strategy, and C-level engagement to drive consistent execution across the region. Pre-sales collaborator adept at working with Sales Engineering to deliver tailored, compelling demos and scalable proof-of-concept processes. Customer expansion champion focused on delivering value realization, retention, and upsell growth through trusted executive relationships. Forecasting expert with a disciplined, methodical approach to pipeline inspection and forecasting - grounded in frameworks like MEDDICC. Channel strategist who knows how to build, activate, and grow partnerships to complement direct sales and expand market reach. Performance optimizer who runs crisp, actionable QBRs to evaluate sales performance, measure progress, and drive continuous improvement. Hands-on closer with the ability to engage and close complex enterprise deals at the CISO/CIO/CTO level, leading from the front when needed. What you will do Recruit and hire a world class team of enterprise sellers, on time and on budget Clearly articulate, manage and enable enterprise sellers to hit all key productivity metrics and milestones of growth Instill a disciplined approach to pipeline generation leveraging all available resources including field sales, marketing, channel partners, and sales development to accelerate new business. Develop an overall account strategy for the region resulting in strong execution and collaborative team selling. Partner closely with Sales Engineering to deliver outstanding product demonstrations and a repeatable technology validation / proof-of-concept program. Build a strong partnership with existing customers that focuses on value realization and customer retention delivered through high renewal rates, rapid upsell expansion, and customer referrals. Effectively forecast monthly/ quarterly revenue to executive leadership through disciplined deal inspection and forecast methodology. Develop strategic relationships with existing channel partners and the development of new channel partners. Facilitate Quarterly Business Reviews to measure sales productivity, plan execution, and progress against strategic objectives. Identify, cultivate, and close new business at executive levels (CISO/CIO/CTO) in enterprise accounts within the designated territory. Must Haves 10+ years of Enterprise Sales experience with a demonstrated track record of success exceeding sales quotas selling security, networking and/or software solutions 3+ years leading a sales team focused on growing new business and new logos Strong hunter mentality: direct experience managing teams responsible for creating new demand, new customer acquisition, and sourcing new pipeline A winner, someone who holds themselves accountable to consistent over-achievement Successful experience closing complex Enterprise sales with multiple buying influences in new or emerging solution categories. Experience managing and closing deals of $200K+ as well high value transactions above $1m+ Experience establishing and fostering strong relationships with potential partners and customers at executive levels Strong presentation and communications skills, competent translating technical features into business value Familiarity and experience using consultative, value-based sales methodologies (Force Management, Challenger Sale, MEDDIC, etc.) Outstanding verbal, written, and presentation skills Comfortable working in a highly fast-paced environment #LI-LB2 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$189,150-$222,500 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role At Abnormal AI, we are on a thrilling mission to safeguard the world's largest enterprises against a vast range of relentless email attacks. We protect our customers against adversaries who are constantly evolving their techniques and tactics to outwit and undermine the traditional approaches to Email Security. That's what makes our novel behavioral-based approach so… Abnormal . Abnormal has constantly been named as one of the top cybersecurity startups and our behavioral AI system has helped us win various cybersecurity accolades resulting in being trusted to protect more than 15% of the Fortune 500 (and ever growing). As a Software Engineer II on our team, you will face the exciting challenge of building and managing the foundational infrastructure that drives detection for our inbound email security product. This infrastructure needs to be scalable, extensible, and user-friendly. You will collaborate closely with ML Engineers, Data Scientists, and fellow Software Engineers to minimize the risk and impact of efficacy degradation caused by uncontrollable factors. Your efforts will ensure our inbound email security product is fault-tolerant and resilient against outages. Your contributions will directly influence the success of our Email Security product and Abnormal as a whole. What you will do Standardize overall message detection flow and decisioning logic and allow our infrastructure to scale with an increasing number of customers, messages, signals, and detectors Build tooling and infrastructure that will enable engineers to push changes confidently and safely Develop tools and mechanisms that provide insight into detection efficacy and generate actionable steps to maintain high performance Guarantee seamless integration with other Abnormal products (e.g., Abuse Mailbox), and present detection outputs through a standardized interface for use by other Abnormal solutions. Write code with testability, readability, edge cases, and errors in mind biasing towards simple iterative solutions Write and review technical design documents Participate in Sprint planning, code reviews, standups, and other aspects of the software development life cycle Must Haves 2+ years experience designing and building software applications Experience with large scale systems with an emphasis on data intensive applications that require high availability, throughput, and low latency Experience with SQL and NoSQL databases such as PostgreSQL, DynamoDB, Redis, etc… Experience debugging using log analytic tools, metrics, and other signals Proven experience translating business requirements into software requirements and delivering high quality implementations Strong ability to independently solve complex problems Ability to work effectively with cross-functional teams BS degree in Computer Science, Software Engineering, Information Systems or other related engineering field Nice to Have Experience with Go and Python Experience in the cybersecurity industry, financial fraud, application security, or related industries Experience with big data, statistics, and Machine Learning Experience with Airflow, Kubernetes, Kafka, Spark, Pandas Experience with algorithms and optimization At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$148,800-$175,050 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

About the Role We at Abnormal AI are looking for a hands-on Security Operations/ Cyber Defense Analyst who thrives in a fast-paced, engineering-driven environment. You'll be responsible for monitoring, investigating, and responding to security alerts across cloud, endpoint, identity, and application layers. You'll work closely with detection engineers, cloud security, and IT teams to protect our hybrid environment from threats in real time. This is not a "click-through-the-console" SOC role - we're looking for someone who can think critically, automate relentlessly, and own incidents end-to-end. Key Responsibilities Detection & Triage: Monitor alerts from tools like SIEM, EDR, IAM, CSPM, CDR etc. Perform initial triage, enrichment, and correlation across multiple data sources. Identify false positives and fine-tune rules with detection engineering. Incident Response: Lead containment, eradication, and recovery for endpoint, cloud, and identity incidents. Document and communicate incidents through SOAR/Jira/ServiceNow workflows. Perform root cause analysis and propose permanent preventive controls. Threat Hunting & Analysis: Proactively hunt using hypotheses mapped to MITRE ATT&CK. Investigate anomalies across CloudTrail, Okta, GitHub, and other telemetry sources. Collaborate with threat intelligence to identify emerging TTPs. Automation & Process Improvement: Build or enhance playbooks in SOAR (Torq or equivalent). Create custom enrichment scripts and automations (Python, Bash, etc.). Suggest new detection logic and operational improvements. Reporting & Metrics: Track and report operational metrics (MTTD, MTTR, incident categories). Maintain documentation and lessons learned. Required Skills & Qualifications 5-7 years of hands-on SOC or Incident Response experience in a cloud-first or hybrid environment. Strong understanding of attacker lifecycle, MITRE ATT&CK, and threat actor TTPs. Experience with EDR (CrowdStrike preferred), SIEM (Splunk preferred), and SOAR (Torq, XSOAR, or Phantom). Familiarity with AWS, Okta, and SaaS platforms. Proficiency in writing queries and automations using Python, SPL, or equivalent. Excellent analytical and investigative skills - capable of operating independently with minimal hand-holding. Strong documentation and communication skills for technical and executive audiences. Nice to Have Experience with CSPM/CDR/VM tools. Knowledge of Containers and Kubernetes security. Relevant certifications like CEH, Security+, GCIH, GCIA, or AWS Security Specialty. What Success Looks Like You consistently deliver high-quality triage with minimal false positives. You automate repetitive tasks instead of manually doing them twice. You can take a vague alert and turn it into a well-documented case with actionable findings. #LI-EM5 You make measurable improvements to detection coverage, response time, or tooling maturity.

About the Role Abnormal AI is revolutionizing both cybersecurity and internal operations through advanced AI solutions. As we scale, we're establishing AI Transformation Pods to drive operational efficiency across our organization. These pods are critical to the company's overall AI strategy, offering unique visibility with the CEO and executive leadership The AI-Native PM leads the development of internal AI solutions, identifying opportunities for automation and efficiency across Abnormal Security. This role requires a blend of product thinking, technical understanding of AI capabilities, and entrepreneurial drive. You'll work closely with functional executives to identify high-value opportunities and build AI solutions that drive meaningful operational change. What you will do Own a dedicated “AI transformation pod”, partnering with a specific go-to-market function Identify high-impact opportunities for AI transformation Collaborate with go-to-market stakeholders and business leaders to validate AI Transformation ideas Define product requirements and roadmaps for AI-native solutions Leverage AI-enabled developer tools (Cursor, Claude Code, etc) to rapidly develop and iterate on solutions for users across Abnormal. Manage the full product lifecycle from conception to deployment Measure and report on impact of deployed solutions Present pod updates to executive leadership and evangelize new initiatives directly to potential users Identify and scope high leverage opportunities for the AI Platform Engineering team to build reusable infrastructure that can benefit the AI Transformation pods. Must Haves Technical degree (Computer Science, Engineering, Mathematics, Physics, etc.) Coursework in AI/ML, product development, or entrepreneurship Product management experience with demonstrable AI product expertise Prior work experience in Software Engineering Strong understanding of LLMs, agents, and modern AI capabilities Experience leading cross-functional teams Exceptional stakeholder management skills at the executive level Ability to translate complex operational problems into AI-powered solutions Track record of measuring and communicating business impact to stakeholders Comfort presenting to and engaging with C-suite executives and board members Proficient in at least one programming language (Python preferred) Experience with AI tools (Cursor, v0, Claude Code, etc.) GitHub profile or portfolio showing self-initiated projects Nice to Have Prior work experience at an enterprise software company is nice to have Internships at tech companies (especially startups) Research assistant positions in AI/ML labs Hackathon participation and awards Product-focused roles or projects Open source contributions #LI-ML1 #LI-ML1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$127,500-$150,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .