Customer Success Manager jobs at Dotdash - 271 jobs

About the Role As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is going to be split between leading a team focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health), and enabling and driving revenue growth by supporting upselling and cross‑selling efforts working hand‑to‑hand with Client Partners, Account Management Managers and Heads of Segment, to analyze merchant performance, identify operational pain points, and develop tailored solutions to merchants. Your role will be a co‑orchestrator of our Enterprise Partnerships, ensuring their ongoing success. What You'll Do Lead a team of Customer Success Managers, ensuring the timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them in the right direction to effectively identify and solve potential issues. Co‑own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals. Drive revenue growth by identifying upselling and cross‑selling opportunities, expanding product adoption and communicating the value of our newest products with a lens of creativity to differentiate our offering. Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize their performance. Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations performance. Build strong relationships with senior stakeholders and key decision‑makers both internally and externally. Handle the big picture and the tiny details. You are organized, timely and ensure nothing gets missed; you are also attuned to high‑level strategy and consistently come up with new ways to add value to existing partnerships. Partner with cross‑functional teams. Be the voice of the customer and effectively navigate internal processes with partners from various teams such as Product, Marketing, Operations, Legal, Finance, etc. Basic Qualifications A minimum of 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company). Bachelor's degree in Economics, Finance, Business Administration, or a related field. Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders. Creative thinker with a passion for problem‑solving and driving innovation. Ability to thrive in a fast‑paced and constantly evolving environment, with a proactive and results‑driven mindset. Proven track record of driving revenue growth and achieving targets. Basic proficiency in SQL, with the ability to adjust and refine queries as needed. Preferred Qualifications Excellent listening, communication and relationship‑building abilities. Experience managing high‑value relationships and influence stakeholders, securing buy‑in with senior external partners. Proficiency in negotiation, forecasting, and problem‑solving skills. Experience selling into or partnering with large, complex enterprise brands and organizations. Organizational skills - you'll need to prioritize ongoing processes and projects simultaneously. Data‑driven decision mentality and sound business judgment through strong analytical thinking. Ability to translate data into insights and consult on core business objectives. Track record of building and executing strategic sales/marketing plans (quarterly & annual). Ability to work cross‑functionally and manage multiple stakeholders. Speed, resourcefulness, and a go‑getter mentality. You are comfortable working in a fast‑paced environment and navigating ambiguity. Experience with CRM and analytics tools (e.g., Salesforce). Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis. For Chicago, IL-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year. For Dallas, TX-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year. For Los Angeles, CA-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year. For Miami, FL-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year. For New York, NY-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link ************************************** Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green‑light hubs, employees are expected to be in‑office for 100% of their time. Please speak with your recruiter to better understand in‑office expectations for this role. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. #J-18808-Ljbffr

A leading technology company is seeking a Renewals Manager to join its Customer Success team in San Francisco, focusing on customer renewals within the commercial segment. The ideal candidate should have over 3 years of experience in renewals or customer success in a SaaS environment, demonstrating strong negotiation skills and the ability to build effective customer relationships. The role includes managing renewal processes, analyzing data to mitigate churn, and collaborating across teams to ensure successful outcomes. Remote work is available. #J-18808-Ljbffr

Who We Are Founded in 1999, B&C Values is a wholesale distributor bringing the sweetest deals in candy, snacks, and general merchandise to retailers nationwide. We partner with top manufacturers to deliver competitive pricing, the latest products, and unbeatable service - making us a trusted name in the retail supp ly chain. At B&C, we're not just moving products - we're building relationships, streamlining processes, and helping our partners succeed in the most efficient way we can. Why Join Us? This isn't just another 9-to-5. At B&C Values, you'll play a key role in connecting manufacturers and retailers, learning the ins and outs of wholesale distribution, and building a career in a company that's growing and evolving every year. We believe in: Long-term growth - We invest in your development and want you to grow with us. Collaboration - Work closely with a team that values trust, communication, and problem-solving. Balance - With PTO, paid holidays, and summer hours, you'll have time to recharge and enjoy life outside of work. What You'll Do As an Account Manager, you'll be the backbone of our sales operations-making sure orders flow smoothly from start to finish. Your role will include: Full-time role, in-person (You will be expected to travel in this role. We have 2 trips to Las Vegas every year, as well as the national Candy and Snack show once a year) Processing customer orders and ensuring products are routed efficiently to customer warehouses Helping manufacturers with ASN routing forms and customer portals to ensure proper delivery Creating customer sell sheets, presentations, and samples that make products shine Answer phone calls in the office and direct them to the right people Communicating order updates to customers and building lasting relationships Supporting our sales team with their customers as well as organization, data entry, and problem-solving In short-you'll keep the wheels turning so our customers and partners have the best experience possible. (This position is an in-office position) What We're Looking For: We're looking for a motivated individual who wants to grow with our company. This position begins in Customer Service, where you'll learn the ins and outs of our business, build strong relationships with customers, and support day-to-day op erations. As you gain experience, you'll advance into sales, where you can take on greater responsibility, manage accounts, and directly contribute to company growth. This is the perfect role for someone who is ambitious, eager to learn, and looking for a long-term career path within a growing organization. Qualifications We're looking for: Strong communicator with both people skills and tech savvy Detail-or iented and organized-someone who thrives in a fast-moving environment Comfortab le navigating different personalities and building trust Proficien t in Microsoft Excel (and not afraid to learn new systems like Acumatica)1-2 years of customer service experience is helpful, but we value drive and attitude just as much as experience What You'll Get Competitive salary based on experience Summer Fridays: Hours are 8:00am - 1:00pm on Fridays from Memorial Day through Labor Day A company that values commitment, growth, and loyalty At B&C, we're looking for someone who wants to grow their career long term with us.

The Role The Customer Success Manager is tasked with owning the success of our customers from launch, to adoption, to full rollout and ongoing growth. You will be part coach, project manager, consultant and product specialist and you focus on ensuring our customers are successful. This role will be working with General Contractors, so we are looking for someone with previous experience working for a large General Contractor, either as a Project Manager or Project Engineer. Commercial construction experience at a general contractor is a requirement for the role!! The job includes helping train and roll out end users for onboarding, assist with pre-sales pilots, working with executive contacts to plan additional adoption, and overall making sure customers see an impact from and renew with Clearstory. Internally, you will help create our department playbooks and guides so that we can continue to scale the team as the company grows. This includes a lot of cross functional work with our Product team, Sales team, and Marketing team. Additionally you will be involved in weekly activities such as Strategy meetings to review Customer Success targets and metrics Feature request review cycles with our Product team to help review feedback and prioritize new features. New product feature demos Sync up with Sales to help plan onboardings, deal with customer issues, and gameplan on next steps for strategic accounts The Company You'll Join Clearstory is digitizing and automating the change order process inside the commercial construction industry. Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry. The construction industry is being transformed fast by technology, but the way companies communicate costs hasn't evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets. At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project's true cost, and less wasted paper! We are a venture backed 100% SaaS company with impressive credentials for a company at our stage. Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects. Significant Growth. We continue to double and triple our revenue and platform usage year over year. Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month. Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $100 Billion worth of projects on our platform to date. The Team You'll Be Surrounded By In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer's pain points and challenges first hand and have built a category defining product that serves the user first. You'll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers. Requirements Experience in the construction industry as a General Contractor PM or PE Business Development / sales experience a huge plus Ability to lead strategically and paint a vision that inspires and motivates the team, while also being extremely detail-oriented and getting in the weeds Strong stakeholder management and executive communication skills Ability to collaborate with a variety of stakeholders including Senior Post-Sales Leadership and cross-functional teams (Sales, Marketing, Product, Finance, Legal) across the company Ability to influence and challenge conventional wisdom 4+ years of relevant industry or role experience. Proven track record of demonstrated ability to project manage and create relationships Excellent verbal and written communication skills Benefits Experience and contribution to the building of our enterprise customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product Close collaboration with the executive leadership team Ability to work with a new product category that has already found product market fit Experience at a venture backed growth startup Flexible remote work Competitive market-rate salary for a Series B company Subsidized healthcare, vision, and dental Early equity!

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. *Note: This position requires presence in our San Francisco office location 4 days per week; Lambda's designated work from home day is currently Tuesday. What You'll Do Understand customer needs and align on a joint success plan; deliver on agreed upon objectives to maximize customer value Act as a trusted advisor to customers; identify and build relationships with stakeholders across a broad range of roles, including influential end-users, decision makers, and executives. Quantify customer health by measuring and reporting on adoption, frequency and severity of support escalations, and overall sentiment of key contacts. Collaborate closely with Account Executives and other cross functional teams assigned to your accounts to foster growth and retention Bring skills and growth mindset to fluently explain Lambda's product offering and engage on a technical level with the customer, however you also know when to loop in internal subject matter experts and have the necessary internal relationships to effectively do so Act as project manager to ensure a world class customer experience, including successful cluster handoff and onboarding; proactively manage customer expectations during their end-to-end journey with Lambda Understand Lambda's product roadmap and communicate it to customers. Identify any feature gaps and, depending on your assessment of impact and urgency, act as internal customer champion to get them addressed Maintain detailed and continuous communication with customers to ensure health and satisfaction, including quarterly business reviews with key stakeholders You You have at least 8 years prior experience working in Customer Success or equivalent department. You have strong written and verbal skills, you have the ability to de-escalate any situation and speak transparently to our highest tier of customers. Technical knowledge in Cloud Infrastructure and empathy for the day in a life of a AI Researcher / ML Engineer strongly preferred You are process oriented and have a strong desire to work collaboratively to not only maintain a process but seek to improve upon it. You are an active team player, self-starter, and multitasker who can quickly adjust priorities. You are proficient with productivity and project management tools (i.e. G-Suite, Salesforce, Slack, Notion); experience with Vitally Customer Success Platform preferred; curiosity and willingness to adopt new tools and ways of working Nice to Have Technical knowledge in manufacturing, Cloud, IT, Server, AI, ML or related fields. Knowledge of Monday, Front and Vitally Salary Range Information This is a salaried non-exempt role, eligible for overtime. The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda Founded in 2012, with 500+ employees, and growing fast Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG Our values are publicly available: ************************* We offer generous cash & equity compensation Health, dental, and vision coverage for you and your dependents Wellness and commuter stipends for select roles 401k Plan with 2% company match (USA employees) Flexible paid time off plan that we all actually use A Final Note: You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills. Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

What Relocity is Doing Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe and Asia. Learn more at ***************** What You'll Do… As a Customer Success & Implementation Manager for Relocity's enterprise global mobility SaaS platform, you will own the end-to-end client journey-from onboarding and implementation through account management, renewal, and expansion. You will ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction. This is a hands-on, client-facing role requiring strong project management, relationship-building, and problem-solving skills. You'll work closely with cross-functional teams-including Product, Sales, and Engineering-to ensure successful launches, long-term client success, and account growth. (This role has no direct people management responsibilities.) This position reports to the Director, Customer Success & Implementation. How You'll Do it… Client Onboarding & Implementation Lead all aspects of client onboarding and implementation, ensuring 95%+ of projects are delivered on time and within scope. Track and improve Time-to-Value (TTV) and Implementation Completion Rate to accelerate client success. Customer Success & Adoption Develop and execute engagement strategies to achieve 80-90%+ active usage rates and customer health scores above target benchmarks. Proactively monitor accounts to identify risks and provide strategic recommendations to clients. Account Management & Growth Own assigned client accounts and serve as the primary point of contact for enterprise clients. Maintain 95%+ gross renewal rate and 110%+ net revenue retention (NRR) through proactive relationship management. Identify upsell and cross-sell opportunities representing 10-15% of total portfolio ARR annually. Conduct Quarterly Business Reviews (QBRs), presenting adoption metrics, ROI, and growth recommendations. Issue Resolution & Client Advocacy Address and resolve escalations and operational issues with a target of 90%+ closure within SLA and CSAT ≥ 4.5/5. Advocate for client needs internally, collaborating with Product, Engineering, and Support teams. Process & Change Management Contribute to process improvements to enhance operational efficiency, reduce onboarding cycle times (10-15% YOY improvement), and optimize the client experience. Metrics & Reporting Maintain dashboards and reports to track: Net Revenue Retention (NRR) Gross Renewal Rate Time-to-Value (TTV) Implementation Completion Rate Customer Health Score CSAT and NPS Adoption/Usage Rates Issue Resolution Time Use insights to anticipate risk, optimize processes, and improve client outcomes. Cross-Functional Collaboration Partner with Sales, Product, and Engineering to align on client goals, prioritize feedback, and deliver enhancements that drive adoption, satisfaction, and account growth. What Past Experience and Current Skills Will Enable Your Success In This Role? Experience: minimum of 5 years in Customer Success, Implementation, or related client-facing roles within a SaaS environment, managing enterprise or complex accounts. Account Management & Client Relationship Management: Proven ability to manage enterprise accounts, ensuring adoption, satisfaction, renewals, and expansion. Project Management: Ability to lead multiple client implementations simultaneously with on-time, high-quality delivery. Analytical & Problem-Solving Skills: Identify trends, assess risks, and develop actionable solutions to improve client outcomes. Communication & Executive Presence: Strong verbal and written communication skills; comfortable presenting to senior stakeholders. Technical Aptitude: Ability to quickly learn complex technology platforms and explain them clearly to clients. Cross-Functional Collaboration: Track record of working effectively with Sales, Product, and Engineering teams. Adaptability & Initiative: Thrives in a fast-paced environment with a proactive, hands-on approach. Tools: Proficiency with CRM and CS platforms (HubSpot, JIRA, Google Suite). Education: Bachelor's degree in Business Administration, Marketing, or related field; MBA or project management certification (PMP, CSM, CCSM) a plus. These are Nice-to-Haves… Experience managing international enterprise clients or global implementations Background in corporate relocation, mobility, or HR technology Familiarity with high-growth SaaS startups and mid-to-large global organizations Pay Range: 100,000-120,000 plus Bonus How We Support You and Work Life Balance… Competitive Compensation Paid Time Off Paid Parental Leave Remote Workplace Flexible Work Schedules Health, Dental, Vision, LTD Insurance 401(k) Professional Development Opportunities Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation. #LI-GR1 #LI-Remote

TL;DR: * Ground-floor customer success role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis) is entirely remote with regular all-expenses-paid team retreats * Significant equity package, huge upside as we revolutionize a $20 trillion (yes, with a t) global industry * Salary range from $70k - $120k, unlimited PTO, competitive health benefits, wellness incentives * Epic team of A+ players, executing and having a ton of fun doing it. We'd love to have you join us! About Us SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to directly reward these key influencers for every sale they generate with cash via gamified commissions, contests, and goals. We drive more revenue for brands, improve employee performance for retailers, and empower frontline workers across the world with fair compensation and economic equality, all based on the sales revenue they generate each day. We're a San Francisco, CA-based company hiring for a ground-floor customer success team member to help us enter the hyper-growth phase. We're backed by top VCs and angels like TenOneTen Ventures, the inventors of Google AdSense, Jason Calacanis, and the CEO of Foursquare, and we're working to revolutionize the future of the nearly 20 trillion-dollar global brick and mortar retail market. We solve problems for some of the most interesting consumer product verticals around, and we need product-obsessed rockstars who can help us continuously improve SparkPlug! About You * You are a highly motivated, customer-facing professional ready to own a crucial SaaS vertical * You have the dedication and entrepreneurial spirit to help grow a rocketship startup to unicorn status * You are a personable team player with outstanding verbal and written communication skills * You can adapt quickly as sales strategies, platform features, and customer priorities change * You can give and receive feedback and productively collaborate with team members * You can work remotely and manage your own time effectively * You believe in our mission to help brick and mortar employees and businesses thrive About the Position Responsibilities: * Driving expansion and adoption of our software and services * Managing the onboarding process for each new customer * Uncovering business needs by driving strategic consultative discussions * Identifying and engaging decision makers to prove value while fostering adoption with champions * Assisting the sales team in driving and managing referrals * Reviewing the customer journey, identifying how it's supported, taking a consultative approach in helping clients to overcome issues and achieve goals * Providing critical insights to the product team as a means to improve our developing platform * Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey * Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies * Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing * Achieving and exceeding quarterly onboarding goals * Upselling existing accounts to more premium tiers Must-Have * Minimum of 2-5 years of professional experience in SaaS customer success * Excellent written and oral communication skills and equally excellent attention to detail * Tenacity and the willingness to pursue hard goals despite obstacles * Flexibility and creativity to circumvent obstacles as they emerge * Tech-savvy and proficient in standard communication, collaboration, and task management tools * Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes Nice to Have * Experience using the Hubspot Sales and/or Marketing suites * Experience selling software to retail or restaurant customer bases * Experience working as a frontline employee in retail, restaurant, or service industry roles * Experience working in early-stage, high growth company environments

The Customer Success Manager (CSM) is responsible for building strong, strategic relationships with customers and ensuring they achieve maximum value from M3's products and services. The CSM acts as a trusted advisor, guiding customers through onboarding, adoption, and growth while driving engagement, satisfaction, and retention. This role requires exceptional communication skills, a deep understanding of M3's solutions, and the ability to deliver consistent, repeatable processes that enhance the customer experience. Essential Duties: The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor's requests for additional or altered duties. Manage a defined portfolio of customers, serving as their primary point of contact and advocate. Build trusted relationships with key customer stakeholders and internal teams to align goals and expectations. Conduct regular business reviews to evaluate progress, identify risks, and uncover growth opportunities. Maintain & follow a customer roadmap that aligns M3's capabilities with customer business objectives. Drive adoption of M3 products by ensuring customers are fully trained and realize measurable value. Identify and execute initiatives that strengthen customer retention and satisfaction. Proactively identify at-risk customers and implement mitigation strategies in collaboration with cross-functional teams. Understand and work towards fulfilling team KPI's and metrics. Work with CS Team to develop initiatives that deliver value to our customers. Collaborate with internal teams to optimize the customer journey and address process gaps. Gather and communicate customer feedback to Product Owners and other departments to influence roadmap priorities according to CS Team processes. Document customer health, success metrics, and touchpoints within Client Success. Ensure all customer interactions, escalations, and deliverables are tracked accurately and resolved in a timely manner. Participate in internal meetings to share customer insights, advocate for improvements, and drive alignment. Represent M3 professionally during client visits, conferences, and strategic discussions. Liaison with other departments to coordinate customer success throughout customer lifecycle. Required Skills and Expertise Knowledge Problem solving ability Meeting service level agreements Cross Functional Team Engagement Expertise in Team Collaboration Strong interpersonal skills with a customer-first mindset. Capable of handling escalation processes Has previous experience in customer relationship management Capable of achieving results which depend on internal collaboration Hospitality experience preferred Manage contract lifecycle and renewal processes, including drafting, reviewing, tracking expiration dates, and ensuring timely, accurate execution of all agreements. Education/Training/Experience: College degree. Contract Management Hospitality industry 3-5 years of overall management experience (Solid understanding of project management principles preferred). 1-2 years of experience in Customer Success preferred. Experience in SaaS or hospitality technology preferred. Strong interpersonal skills and the ability to lead and inspire others to drive growth. Ability to create strategies, implement them, track performance, and achieve set objectives. Must have keen problem-solving and process development and improvement skills Task planning skills Must be able to actively participate in meetings at all levels within the organization. Demonstrated ability to coordinate cross-functional work teams toward task completion. Advanced written and verbal communication skills are a must. General PC knowledge including Microsoft Office expert level knowledge of Excel, Word, and a working knowledge of PowerPoint. Physical Requirements: Ability to sit and/or stand for extended periods. Ability to perform work on a computer for extended periods. Ability to work in the office regularly, or pivot to working at home should emergency situations arise. Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality. Ability to lift and move light to moderate items occasionally without reasonable accommodation

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the Role As a District Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory. This role involves approximately monthly travel (or as needed) for on-site customer meetings and attendance at company events. The Customer Success Manager will manage a territory including states in the Midwest. This hire will be located in the Midwest, ideally in MN or MO.. In this role, you will Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal. Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources. Create accurate pricing proposals that take into account historical customer information. Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators. Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process. Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations. Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users. Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development. Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory. You Are A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students. A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts. An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels. A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges. An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively. Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through. On Your Resume 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders Experience with software implementations in K-12 Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships Experience in education or as an administrator a plus Location: The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role. We can employ individuals residing in the following approved hiring states: Arizona California Connecticut Florida Georgia Illinois Massachusetts Minnesota Missouri New Jersey New York North Carolina Ohio Oregon Pennsylvania Tennessee Texas #LI-Remote We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on a number of factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.USA Pay Scale $70,000-$90,000 USDLife at BrainPOP At BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth. Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives. We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer. NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at ******************. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (***************************** and the Federal Bureau of Investigation' s Internet Crime Complaint Center (**********************

Intel 471 empowers enterprises, government agencies, and other organizations to win the cybersecurity war using the real-time insights about adversaries, their relationships, threat patterns, and imminent attacks relevant to their businesses. The company's platform collects, interprets, structures, and validates human-led, automation-enhanced intelligence, which fuels our external attack surface and advanced behavioral threat hunting solutions. Customers utilize this operationalized intelligence to drive a proactive response to neutralize threats and mitigate risk. Organizations across the globe leverage Intel 471's world-class intelligence, our trusted practitioner engagement and enablement, and globally-dispersed ground expertise as their frontline guardian against the ever-evolving landscape of cyber threats to fight the adversary - and win. The Role: Intel 471 is looking for a Sr Customer Success Manager to join our team, reporting to our VP, Customer Success. The role can be in the United States on a remote basis. The ideal candidate brings a blend of customer success expertise and cyber intelligence insight, elevating our world-class team by driving an exceptional customer journey from onboarding through renewal. You'll play a key role in anticipating customer needs, guiding them to value, and ensuring they get the absolute best experience at every touchpoint. Key Duties and Responsibilities: Manage a global portfolio of customer accounts, overseeing the full renewal cycle for Intel 471 subscriptions Drive customer retention and revenue growth by understanding customer needs and delivering tailored solutions Execute upsell and cross-sell strategies to maximize account expansion and overall customer value Monitor and communicate customer health, providing insights and proactive recommendations Deliver accurate and timely revenue forecast updates to internal stakeholders Create proposals, prepare subscription agreements, and lead the full agreement process to closure Partner closely with Engagement Leads to ensure successful onboarding, adoption, and long-term customer success Leverage Salesforce to manage renewals, track activities, and maintain accurate account data Apply strong knowledge of pricing, packaging, retention strategies, and identify opportunities for conversion, upsell, and cross-sell Education, Experience & Qualifications: 5-7 years of experience in sales, customer service, or customer-facing roles 2-3 years of experience in the cyber threat intelligence space (preferred) Proven background in client-facing work, retention strategy, and negotiation Prior sales or sales-support experience required Experience working with Salesforce.com Demonstrated expertise in pricing, packaging, and renewal strategy, with a history of delivering results Exceptional time management, organization, and ability to prioritize multiple initiatives Strong attention to detail, self-motivation, and a positive, team-oriented mindset Excellent relationship building skills with the ability to network with peers, prospects and customers. Excellent oral and written communication skills with the ability to influence and persuade in a business environment. Ability to maintain a consistently professional demeanor, conduct, and appearance, reflecting positively on the company's image. Exhibit strong self-motivation and the ability to work autonomously with minimal supervision. Ability and willingness to travel up to 15-20% of the time. Benefits: Competitive compensation Remote-friendly culture Wellness programs Employee recognition program A variety of professional development opportunities Inclusive culture focused on people, customers and innovation Our Culture: The Intel 471 team is constantly growing and is always on the lookout for talented professionals who seek to operate on the forefront of the fight against threat actors impacting our customers and partners. Our culture of humility and quiet professionalism is a core attribute of Intel 471 and everyone within it. Our culture is collaborative, supportive and fast-paced. We're a mission-driven company. We're looking for talented, 'can-do' minded people with a passion for always doing the right thing. We believe in supporting a progressive culture that allows all our people to be themselves, enjoy exciting opportunities and grow with us. That's why our culture is founded on our core values of openness, inclusion, integrity and client focus, which set the tone for how we work together and treat each other in order to empower us all - and foster a unique team spirit. View our Culture Guide to find out more about us and what it's like to work for Intel 471! By applying to this role, you confirm that you're willing to show your ID on a video call to confirm your identity.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Customer Success Manager - Commercial In this role, you will manage a high volume book of business and lead the renewals process to retain and grow customer relationships. You will actively manage a SMB/MM book of business and work directly with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling annual- forecast of renewals in your book of business. You will negotiate and execute renewal contracts, in partnership with Legal and Finance, that align to customer goals. You will discover and identify upsell/cross-sell opportunities using analytical tools and upon contract renewal to maximize customer growth. The Lob Customer Success Manager is a high impact position, responsible for owning and executing a portfolio of SMB/MM customers. The ideal Customer Success Manager is an experienced professional with a good understanding of customer success, renewals and contracts. This position is responsible for maximizing customer growth and minimizing churn while adding value to our customers in a scaled model. In this role, you will report to the Senior Manager of Commercial Account Management. As the Customer Success Manager - Commercial, you'll… Manage post-sales activity for SMB/MM customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport You will collaborate cross functionally to mitigate churn and to identify expansion opportunities Meet with clients to establish strong relationships and solidify their Direct Mail programs with Lob Responsible for creating renewal agreements and sending them to customers at least a minimum of 90 days in advance Accurately maintain a running forecast of your portfolio and communicate risk and growth opportunities to the needed internal teams Proactively identify and flag churn risk and work actively with a broader account team to mitigate Develop and execute end-to-end programs focused on driving product adoption that lead to retention or expansion Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses Connect with customers via scalable channels (email, webinars, etc.) to help solve problems Develop, test, and iterate on scaled playbooks and engagement strategies Analyze customer data to build and execute engagement strategies within your customer portfolio Bring the voice of the customer as you partner with the Revenue, Product & Engineering, and Finance teams to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Lob What will you bring to this role… 3-5 years of Enterprise experience in SaaS renewals, account management, customer success, and sales. Experience with a high volume Book of Business (100+ customers) Proven skill with juggling multiple renewals in a given quarter while maintaining strong attention to detail Ability to communicate, present to, and influence key stakeholders at all levels of the customers' organization, including executive and C-level Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements Proven track record implementing programmatic solutions and automation Ability to listen to the customer and translate their business needs into a personalized consultation Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars) You're excited to help build a new team and drive a huge impact Self-starter who has fresh ideas when it comes to growing customer engagement Great prioritization skills and ability to execute on customer-facing activities You have a track record of successfully iterating programs to achieve goals and ability to make changes on the fly and continuously improve our processes Highly data-driven and intrigued by the challenge of delivering an awesome Lob experience to hundreds of customers Strong numeracy skills Value-based selling skills Advanced problem-solving skills and verbal and written communication skills Excellent listening, negotiation, and presentation abilities Familiarity with Salesforce and ChurnZero (or similar Customer Success platform) strongly preferred Consistent track record of achieving personal and team goals Experience in the marketing automation software and/or and direct mail experience are a plus Gratitude, a sense of purpose, and a kind and generous demeanor are a must! Compensation Information The compensation for this role consists of a base salary, variable, and RSUs Annual Salary Band: $70,000.00 - $80,000.00 + Variable: $7,000.00 - $12,500.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

Who we are. Solo enables companies to Connect, Secure and Observe modern applications - APIs, Microservices and Data - with the industry's leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities. Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo's customers are some of the largest in the world, spanning all geographies and industries. Solo's team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF. About the role. The Customer Success Manager helps companies learn, adopt, and scale their applications with the Solo.io product portfolio by developing successful partnerships with customers and ensuring they realize the desired value from our products. Works with the customer throughout the customer lifecycle with responsibility for customer advocacy, onboarding, adoption, retention and growth Job Description: Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes Develop success plans aligned to your customers business goals Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams Communicate the benefits of Solo's products and recommend solutions that align with the customers goals Manage multiple issues and coordinate the resources needed to resolve customer challenges efficiently Own a specific subset of your portfolio's commercial renewals(gathering of licensable metrics, pricing/negotiation, quoting and order form generation, navigate to close) Job Requirements: 4+ years of customer success or account management experience within the enterprise software industry Excels at leading on site and virtual business meetings with stakeholders ranging from individual contributors to executive leadership Advanced ability to manage critical customer situations with calm professionalism, empathy, and compassion Self-starter comfortable with adapting to fast moving additions to Solo.io products and related technologies. What you'll love about Solo. At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges. Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow. Solo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. We've assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we've been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the Role: As a Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers' success and driving business growth. You will foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements. Responsibilities: Enterprise Portfolio Management: Oversee a portfolio of approximately 10-15 enterprise clients, ensuring comprehensive management of large-scale organizations and effectively handling a mid-size volume of accounts. Customer Relationship Management: Foster deep and strategic relationships with our customers, acting as a trusted advisor and advocate Customer Journey Optimization: Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption Renewal and Expansion: Drive renewal and expansion efforts, ensuring customers are maximizing the value of our products and services and identifying opportunities for upselling and cross-selling Metrics and KPIs: Track and be driven by broader Customer Success team KPIs including NRR and GRR. Data-Driven Decision Making: Leverage data and analytics to inform decision-making and identify areas for improvement Collaboration: Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth Account Management: Lead project and stakeholder management efforts by engaging with customers at all levels, from individual agents to executives, through regular meetings and executive business reviews (which you'll run) Be a Builder: Build and configure the Cresta product for customers, while also enabling them to be fully enabled and self-sufficient Qualifications We Value: Being a fantastic written and verbal communicator: Ability to put together presentations that tell a compelling story, to have difficult conversations on changing processes or behaviors across multiple levels of customers, and to be able to stand your ground or back up your recommendations with data. Ability to manage complex internal and external processes: Involving multiple stakeholders and timelines, prioritizing accounts based on business needs Ensure all parties are kept informed with clear notes, action items, and next steps to keep projects on track and drive successful outcomes. Autonomy and Scalability: Ability to independently handle tasks such as basic data analysis, lightweight software configuration, and in general able to pick up new skills quickly and build out processes and tools to scale work beyond single customers. Go-To-Market Experience: Has a background in customer success (or a role where you were primarily interacting with external customers) and ideally experience with sales, care, or retention teams with an added bonus of working at or in a contact center environment Travel & Customer Engagement: Willingness to travel (~25%) and be willing to be on frequent video calls with customers in EST - PST time zones Perks & Benefits: We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs Paid parental leave to support you and your family Monthly Health & Wellness allowance Work from home office stipend to help you succeed in a remote environment Lunch reimbursement for in-office employees PTO: Flexible Compensation at Cresta Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $110,000-$145,000K base + Bonus + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from ************** domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to ********************

Suralink is a fast-growing Software as a Service (SaaS) technology company looking for exceptional professionals to join our team. Our award-winning company has been recognized for growth, innovation, and culture, and over 500,000 companies worldwide have used our software. Our platform was built for accounting and other professional service firms, giving them a simple and secure way to request, receive, track, and manage their documents at scale. If you're looking for a promising company where you can truly make your mark, we'd love to talk to you. We're looking for an Enterprise Customer Success Manager to own and elevate our most strategic partnerships. This is a high-impact role for a SaaS professional who excels at the intersection of relationship management and commercial strategy. You will be responsible for the entire account lifecycle post-sale, acting as a trusted advisor to deeply understand our clients' business objectives. By building strong executive relationships and driving meaningful product adoption, you will ensure our clients realize measurable ROI and find new opportunities to grow their partnership with Suralink. Key Responsibilities: Manage a portfolio of enterprise-level clients, ensuring high engagement and retention Develop strategic relationships with executive stakeholders at client organizations Lead in-depth business reviews to understand business challenges and align Suralink's solutions with customer objectives Proactively identify risks and opportunities within customer accounts and develop mitigation strategies Generate upsell and cross sell opportunities with your assigned accounts Drive adoption across multiple departments within enterprise clients Act as a trusted advisor, providing industry insights and recommending tailored solutions Partner with sales to identify expansion opportunities and execute account growth plans Understand and advocate for customer needs and challenges with internal teams Experience and Professional Qualifications: 4-6 years of customer success experience managing mid to large accounts, ideally in SaaS or a related industry Proven track record of managing large, complex accounts Exceptional communication, negotiation, and presentation skills Strong understanding of customer success processes Ability to work cross-functionally with product, sales, and support teams Proven ability to effectively manage and resolve client escalations, mitigating risks and ensuring positive outcomes that strengthen relationships and build trust Experience driving adoption and managing executive relationships Strong organization, time management, and project management skills Empathetic, positive attitude with a desire to help our customers realize value from our products Strong sense of urgency and responsiveness Self-motivated with a demonstrated ability to take initiative Adaptability to change Additional Preferred Qualifications: Familiarity with the public accounting industry is preferred Competencies: Customer-Centric Mindset - focus on understanding and delivering value to the customer. Problem-Solving Skills - analytical mindset to diagnose customer challenges. Relationship Building - building trust and rapport with clients over time. Team Collaboration - ensuring seamless communication between internal teams and customers. Adaptability - navigating change and handling ambiguity effectively. Why Suralink? There's a lot to love about working at Suralink! Here are a few of the benefits you can expect: Remote-friendly policy Medical/vision/dental insurance Flexible PTO policy and ten paid holidays Parental leave Professional development allowance Community involvement

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly. #LI-Remote

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

We're looking for an Onboarding Success Manager to serve as the client's first strategic partner post-sale. This is a pivotal role in the client journey-setting the tone, expectations, and foundation for long-term success with Ylopo. You'll provide clients with an understanding of the implementation process, ensure they launch their account in a timely manner, shepherd them through the onboarding period, and seamlessly transition them to scaled or dedicated support. Team members well-suited to this role will have a track record of being detail-oriented, client-focused, and providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone or via Zoom video. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we're looking for candidates who are quick-thinking, detail-oriented, organized, patient, positive, and thoughtful. Requirements: * Undergraduate degree preferred * Previous experience in support, training, and customer service * Professional manner * Consistent work habits and strong work ethic * Strong organizational skills and attention to detail * Ability to multitask and work independently toward deadlines * Strong project coordination skills * Strong written and verbal communication skills, ability to work well in a small group setting * Positive demeanor, trustworthy character * Ability to take the initiative and see projects and tasks through to completion * Ability to understand and convey detailed information about our services and systems * Understanding of real estate and the real estate profession a plus, but not necessary Responsibilities: * Manage a book of business of clients in setup and newly live * Serve as the first point of contact post-purchase, setting clear expectations and building early trust with new clients * Lead the initial onboarding meeting to review intake forms, introduce key milestones, and align on implementation timelines * Project manage and oversee each client's Implementation process, coordinating with internal teams to ensure timely and successful setup * Monitor and ensure completion of all required technical onboarding tasks, addressing blockers as needed * Lead client through scheduled, structured onboarding calls, ensuring they are well-trained and have adopted the product * Manage retention efforts for clients who have placed cancellations or are showing indicators of being at-risk * Facilitate office hours and/or live support group sessions via Zoom for clients * Partner with Ylopo Growth team to identify clients who are good candidates for revenue expansion conversations * Work with escalated clients to resolve their concerns * Facilitate large-scale account changes like DNC, Brokerage Change, CRM change, license transfers as needed * Speak confidently and professionally with clients * Work with the utmost urgency to work through client issues * Maintain accurate documentation of client interaction (e.g. logging activity in Salesforce and internal systems timely and correctly) KPIs: * Retention rate during onboarding * % of clients live in your book within 30 days * NRR first 6 months for your book Compensation and full benefits include starting pay from $55K to $70K plus bonus depending on experience Bonus: 25% of base salary OTE; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers.

About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Summary: We're looking for an Onboarding Success Manager to serve as the client's first strategic partner post-sale. This is a pivotal role in the client journey-setting the tone, expectations, and foundation for long-term success with Ylopo. You'll provide clients with an understanding of the implementation process, ensure they launch their account in a timely manner, shepherd them through the onboarding period, and seamlessly transition them to scaled or dedicated support. Team members well-suited to this role will have a track record of being detail-oriented, client-focused, and providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone or via Zoom video. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we're looking for candidates who are quick-thinking, detail-oriented, organized, patient, positive, and thoughtful. Requirements: Undergraduate degree preferred Previous experience in support, training, and customer service Professional manner Consistent work habits and strong work ethic Strong organizational skills and attention to detail Ability to multitask and work independently toward deadlines Strong project coordination skills Strong written and verbal communication skills, ability to work well in a small group setting Positive demeanor, trustworthy character Ability to take the initiative and see projects and tasks through to completion Ability to understand and convey detailed information about our services and systems Understanding of real estate and the real estate profession a plus, but not necessary Responsibilities: Manage a book of business of clients in setup and newly live Serve as the first point of contact post-purchase, setting clear expectations and building early trust with new clients Lead the initial onboarding meeting to review intake forms, introduce key milestones, and align on implementation timelines Project manage and oversee each client's Implementation process, coordinating with internal teams to ensure timely and successful setup Monitor and ensure completion of all required technical onboarding tasks, addressing blockers as needed Lead client through scheduled, structured onboarding calls, ensuring they are well-trained and have adopted the product Manage retention efforts for clients who have placed cancellations or are showing indicators of being at-risk Facilitate office hours and/or live support group sessions via Zoom for clients Partner with Ylopo Growth team to identify clients who are good candidates for revenue expansion conversations Work with escalated clients to resolve their concerns Facilitate large-scale account changes like DNC, Brokerage Change, CRM change, license transfers as needed Speak confidently and professionally with clients Work with the utmost urgency to work through client issues Maintain accurate documentation of client interaction (e.g. logging activity in Salesforce and internal systems timely and correctly) KPIs: Retention rate during onboarding % of clients live in your book within 30 days NRR first 6 months for your book Compensation and full benefits include starting pay from $55K to $70K plus bonus depending on experience Bonus: 25% of base salary OTE; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers. Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: ********************************************************** Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.