Abvi-goodwill jobs in Rochester, NY

Job Description *WEEKEND AVAILABILITY REQUIRED The Material Handler is responsible for daily operations of bailers used for salvage textiles. They are also responsible for equipment upkeep, and maintaining a clean, neat and safe work environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operates baler to contain salvaged textiles: Removes incoming container to baler staging area; Transfer materials from storage truck to baler; Loads and operates baler according to established procedures; Unloads completed bales according to established procedures and places in holding areas; Moves bales from holding area to bale storage area; Transfer bales to tractor trailer from bale storage area using material handling equipment; Maintains bale storage area according to guidelines; Moves Gaylord containers to donated goods storage area. Follow the Warehouse guidelines for salvage production goals and monthly revenue totals. Effectively manage personnel, fiscal and logistical resources based on mission Ensures effective and timely transportation of merchandise/salvage and supplies in accordance with established guidelines. Remains trained in all aspects of equipment/material handling safety procedures according to organization guidelines. Contributes to the overall effectiveness of the Donated Goods Center by remaining cross‑trained on all other retail store back room operations and performing all other tasks as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends and holidays. LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. The employee will be exposed to the donation processing area which is a factory-like environment. PHYSICAL DEMANDS: Physical Demands- Salvage Operator Frequency Never Almost Never Seldom Almost always Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The cashier is responsible for general store related duties including operating a cash register, providing excellent customer service, and maintaining a clean, neat and safe work environment. This position may also be cross-trained and responsible for duties including, but not limited to, sorting, pricing, and stocking merchandise. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival. Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Assist customers in locating and selecting merchandise. Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Record sales using the cash register while properly packaging merchandise. Asks every customer for a Round-up donation, maintains a minimum of 25% round up average. Ensure accurate payment collection. Maintain proper cash balance in assigned till per over/under policy. Maintain the sales floor, merchandise displays and other inventory in a clean, neat, and safe manner. Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor). Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred LANGUAGE SKILLS: Ability to read and understand documents such as receipts, time cards, policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. PHYSICAL DEMANDS: Physical Demands- Cashier Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description The Customer Service Team Leader for Donor Acquisition provides on-site operational support across multiple ADC locations to ensure a positive, efficient, and mission-aligned donor experience. This role serves as a flexible team resource, assisting at various sites as needed, supporting donation flow, and helping maintain smooth daily operations. The Team Leader helps train new hires, reinforces service expectations, and models consistent Living Goodwill BLUE behaviors. Additional responsibilities include supporting special donation pickups by safely operating the box truck, assisting with donor acquisition initiatives, and performing other duties as assigned to strengthen donor satisfaction and operational continuity. ESSENTIAL DUTIES & RESPONSIBILITIES RESPONSIBILITY % OF TIME SUMMARY Customer Service & Donation Intake 25% Provide exceptional customer service to all donors, ensuring a welcoming, efficient, and mission-aligned experience. Greet donors, assist with unloading items, issue donation receipts, and answer donor questions. Maintain professionalism and model Living Goodwill BLUE standards at all times. Donation Processing & Reporting 15% Assist in sorting, staging, and preparing donations for processing in accordance with ADC guidelines. Support accurate logging of donation counts, weights, and categories to ensure proper reporting. Communicate any irregular or high-value donations to site leadership as required. Donation Acquisition & Assessments 10% Support donation acquisition initiatives by assisting with special pickups, community partnerships, and outreach activities. Drive the box truck safely to complete scheduled pickups as needed. Conduct basic site or donor-related assessments to ensure quality and suitability of incoming donations. Safety & Compliance 10% Follow all safety protocols and ensure the safe movement, loading, and handling of donated materials. Maintain awareness of hazards and immediately report safety concerns to leadership. Adhere to organizational policies, including Code of Conduct and all ADC operational standards. Production & Quality 10% Assist in organizing, moving, and preparing product to support production goals. Ensure donations are processed efficiently and meet quality standards before transfer to the retail pipeline. Support the flow of goods to minimize backlogs and improve operational output. ADC Cleanliness & Organization 10% Maintain a clean, safe, and organized work environment inside and outside the ADC. Monitor donation areas, backroom spaces, and equipment to ensure proper upkeep. Support daily, weekly, and monthly cleaning routines as required. Training & Onboarding New Employees 10% Assist in the training and onboarding of new ADC team members. Demonstrate proper donation intake, safety procedures, and customer service expectations. Provide guidance and support to help new employees build confidence and competence in their roles. Acting as Leader on Duty 10% Serve as the point of contact when the site supervisor or team leader is unavailable. Support daily operational decision-making within the scope of the role. Communicate issues, updates, or operational needs to leadership promptly and accurately. REQUIRED EDUCATION AND EXPERIENCE: High school diploma preferred. Experience with Microsoft Outlook and SharePoint preferred. Computer skills including data entry, email, and mobile device usage required. LANGUAGE SKILLS: Ability to read and understand documents such as timecards and policy manuals. Ability to problem-solve and make decisions independently as required. Ability to seek out internal and external resources to accomplish desired results. Ability to read, write, communicate verbally, and perform basic mathematical skills related to the job. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand. While performing the duties of this job, the employee is usually working in a donation processing area, which is a factory-like environment. At times, this employee may be exposed to the outside environment when receiving donations. PHYSICAL AND WORKING ENVIRONMENT Rarely (less than 0.5 hours per day) Continually (5.6 - 8.0 hours per day) Occasionally (0.6 - 2.5 hours per day) Frequently (2.6 - 5.5 hours per day) N/A = Not Applicable Weight: Up to 10Ibs; Up to 20lbs; Up 35lbs; Up to 50lbs; Greater than 50lbs Activity Rarely, Occasionally, Frequently, Continuously or N/A Weight Stationary Standing Frequently Sitting Occasionally Walking Frequently Crawling Rarely Balancing Rarely Lifting/Carrying Frequently 20-40 lbs Pushing/Pulling Occasionally 20-40 lbs Bending Occasionally Squatting Occasionally Kneeling Occasionally Twisting/Turning Occasionally Climb Rarely Stoop Occasionally Overhead Reaching Occasionally Typing/Keyboarding Occasionally Driving (car/equipment) Occasionally Critical Thinking/Organization Frequently Talking on Phone Frequently Talking in Person Frequently Hearing in Person Frequently ADDITIONAL CONSIDERATIONS: TRAVEL & SCHEDULE: This position is required to work evenings, weekends, and holidays. A valid NYS driver's license is required. The position will be based at a primary Attended Donation Center, but the work will involve regular travel to other ADCs and program locations. Day-to-day assignments may vary, including driving the truck and providing support at different sites depending on operational needs. Position requires flexibility to travel throughout the Goodwill of the Finger Lakes territory. Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job Description The Circularity Operations Manager leads the strategic development and operational execution of Goodwill's circular economy initiatives. This role is responsible for advancing textile recovery, fiber sorting, waste diversion, and value recovery from post-consumer materials. The manager will pilot innovative business models, scale best practices across the Goodwill network, and build partnerships with brands, industry stakeholders, and the Northeast HUB. A key deliverable is a comprehensive playbook of best practices for circular textile processing, funded by Goodwill Industries International. COMPETENCIES Knowledge, Skills, and Abilities: Expertise in sustainability, circular economy, and textile recycling Strong project management and cross-functional collaboration Proficiency in data analysis tools (Power BI), Excellent communication and stakeholder engagement Ability to lead pilots and scale initiatives across multiple sites Commitment to environmental compliance and continuous improvement ESSENTIAL DUTIES & RESPONSIBILITIES Responsibility 1: Circularity Strategy, Innovation, Operations & Playbook Development (45%) Develop and execute a circularity roadmap aligned with Goodwill's mission and sustainability goals. Lead the creation and distribution of a comprehensive playbook of best practices for circular textile processing. Translate findings from fiber sorting studies and waste audits into scalable business models. Design and implement textile sorting systems using AI and NIR technology. Conduct time studies and process mapping to improve labor and cost efficiency. Ensure compliance with environmental and safety standards. Responsibility 2: Recycling, Waste Diversion, and Environmental Compliance (25%) Create and manage programs to reduce waste and increase recycling. Conduct waste audits and assessments to identify areas for improvement. Ensure compliance with environmental regulations related to waste handling and disposal. Collaborate with waste haulers, recycling facilities, and regulatory agencies. Maintain and update policies to reflect best practices and regulatory changes. Responsibility 3: Business Development & Stakeholder Engagement (15%) Build and manage partnerships with brands for reverse logistics and take-back pilots. Serve as liaison between Goodwill, brand partners, and the Northeast HUB. Represent Goodwill in industry forums and working groups. Coordinate communications and process development across stakeholders. Responsibility 4: Data & Impact Measurement (10%) Collect and analyze operational and waste data using AI-enabled tools and Power BI. Establish and track KPIs such as pounds processed, contamination rates, and revenue. Prepare and present findings and business plans to stakeholders. Responsibility 5: Department Business Duties (5%) Perform additional duties as directed by the SVP Operations & Services. REQUIRED EDUCATION AND EXPERIENCE: Bachelor's or Master's degree in Operations Management, Environmental Science, Industrial Engineering, Business, or related field. Minimum 5 years of experience in sustainability, circular economy, operations, or business development-preferably in textiles, recycling, or manufacturing. Experience with AI/NIR technology, Power BI, and process optimization. Preferred: Experience with reverse logistics, EPR schemes, nonprofit/social enterprise environments, and developing operational playbooks. PHYSICAL DEMANDS: PHYSICAL AND WORKING ENVIRONMENT Rarely (less than 0.5 hours per day) Continually (5.6 - 8.0 hours per day) Occasionally (0.6 - 2.5 hours per day) Frequently (2.6 - 5.5 hours per day) N/A = Not Applicable Weight: Up to 10Ibs; Up to 20lbs; Up 35lbs; Up to 50lbs; Greater than 50lbs Activity Rarely, Occasionally, Frequently, Continuously or N/A Weight Stationary Standing Frequently Up to 20lbs Sitting Frequently N/A Walking Frequently Up to 20lbs Crawling Rarely N/A Balancing Occasionally N/A Lifting/Carrying Occasionally Up to 35lbs Pushing/Pulling Occasionally Up to 35lbs Bending Occasionally N/A Squatting Occasionally N/A Kneeling Occasionally N/A Twisting/Turning Occasionally N/A Climb Rarely N/A Stoop Occasionally N/A Overhead Reaching Occasionally N/A Typing/Keyboarding Frequently N/A Driving (car/equipment) Occasionally N/A Critical Thinking/Organization Continuously N/A Talking on Phone Frequently N/A Talking in Person Frequently N/A Hearing in Person Frequently N/A ADDITIONAL CONSIDERATIONS: TRAVEL: Occasional regional travel required for pilot coordination and stakeholder engagement. May include overnight travel. ADDITIONAL CERTIFICATIONS: Preferred: Certifications in sustainability, environmental compliance, or textile recycling. Experience with Monday.com, Power BI, and AI/NIR sorting technology. Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job Description Responsible for the flow of raw and finished materials to meet production standards and schedules, and assures all work is done in a safe and in a quality manner. Responsibilities include sewing pre-cut pieces of material together, zippers, and piping using various industrial sewing machines to create apparel per contract specifications. ESSENTIAL DUTIES AND RESPONSIBILITIES Attributes: Able to shifts jobs when needed, to help fulfill production needs. Maintains work schedule at hire date. Adheres to the Organization's values. Performs all other duties as assigned when needed. Production & Quality system Requirements: Understands the ISO quality statement and ISO objectives. Can explain how they contribute positively to Goodwill of the Finger Lakes' Quality system. Follows' all written procedures, processes and work instructions. Maintains a clean, safe and organized work area. Reports all potential product issues to supervisor or team lead. Follows the Non-Conforming material procedures. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred. Industrial sewing experience preferred. Or equivalent combination of education and experience. LANGUAGE SKILLS: Communicates effectively with groups of managers, employees, customers and the general public. REASONING ABILITY: Ability to apply common sense understanding to carry out simple step instructions. Ability to deal with standardized situations with only occasional or no variables, as required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to be reasonably mobile. The employee must have the use of hands and arms and be able to work in a variety of situations, some of which require sitting, standing, and the movement of material down a production rail. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds, depending on job assignment. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may frequently work near moving mechanical parts or be exposed to wet and/or humid conditions, fumes or airborne particles. The noise level in the work environment is usually moderate to loud. Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description Collaborating closely with the Director of Vision Services and providers within the department, the Occupational Therapist (OT) provides comprehensive vision rehabilitation services to participants with vision loss. The OT will assess a participant's functional vision, develop an individualized treatment plan, and implement strategies that allows a participant to improve their ability to perform daily living activities. The OT also educates clients, families, and caregivers on adaptive techniques, assistive technology, and environmental modifications to promote safety and independence. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct evaluations, develop treatment plans, and prepare and deliver direct services to individuals. - 80% Conduct Evaluations: Perform comprehensive functional vision assessments and occupational performance evaluations to determine the impact of vision impairment on daily tasks. Develop treatment plans: Create individualized, goal-oriented, person-centered intervention plans that address functional challenges caused by vision loss. Train adaptive techniques: Instruct participants in the use of compensatory strategies, such as eccentric viewing, to make the most of their remaining vision. Recommend adaptive equipment: Assess and train participants on a wide range of assistive and adaptive devices, including magnifiers, reading stands, talking devices, electronic readers, and computer software. Assistive Technology: Educate participants on the utilization of accessibility tools on smart phones, tablets and computers to allow for independence in the management of daily living activities and/or work activities. Have a working knowledge of apps relevant to those with vision loss. Suggest environmental modifications: Evaluate a participant's home, work, or school environment and recommend changes to increase safety and function. This includes adjusting lighting, increasing color contrast on important items, and removing fall hazards. Educate clients and families: Teach participants and their support network how to manage vision loss effectively. This includes offering guidance on daily living skills like cooking, medication management, and grooming. Maintain documentation. Keep timely and accurate records of participant assessments, treatment plans, progress, and billing information. Provide assessments and progress notes that will substantiate associated insurance claims. Provide Oversight on Medical Billing for OT and Resolve Rejected Claims - 5% Through EMR system, respond to any rejected claims and provide necessary details to resolve. Collaborate with interdisciplinary teams. 5% Work closely referring doctors, orientation and mobility specialists, vision rehabilitation therapists and the team to ensure coordinated care. Participate in the delivery of group training as needed. Stay current on practice. - 5% Collaborate with fellow providers to maintain an understanding of current devices, tools and techniques. Pursue continuing education to maintain professional knowledge and stay informed about the latest techniques and technologies in vision rehabilitation. Participate in the delivery of Vision Services classes. - 5% Provide group instruction for classes that are Vision Services initiatives. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or EXPERIENCE: Education: A master's degree in Occupational Therapy from an accredited program is required. Licensure: Must hold a current, unencumbered state license to practice as an Occupational Therapist. Certifications: National Board for Certification in Occupational Therapy (NBCOT) certification is required. Specialty certification in low vision, such as the American Occupational Therapy Association's (AOTA) Specialty Certification in Low Vision (SCLV) or the Occupational Therapist Certified in Adult Vision Rehabilitation (OTCAVR) is preferred. Experience: Previous experience working with individuals with visual impairments and/or in a clinical rehabilitation setting is highly desirable. INTERPERSONAL SKILLS: The OT will possess: Strong verbal and non-verbal communications and the ability to explain interventions, instructions and feedback in ways that participants and their caregivers can understand. Flexibility and adaptability in approaches based upon participant circumstances and preferences. Collaborative approach to service delivery, involving the participant, their caregiver and other service providers in the planning and execution of services. Motivational skills to inspire participants to engage in therapies to pursue their goals. The ability to maintain confidentiality and act with integrity in all situations. COMPUTER SKILLS: Must be proficient with computers, specifically Microsoft Office, electronic medical records platforms and case management systems. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to commute to participants' homes, places of recreation, community locations and workplaces to deliver services. The employe will regularly work on a computer among case management systems, medical records systems and within Microsoft Office programs. The OT will regularly carry a kit including assistive devices and equipment and be able to place items as appropriate in participant locations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment will vary based upon participant's setting and will require a high degree of flexibility, adaptability, and readiness to modify based upon location and participant preferences. Referrals require the ability to work efficiently, with high attention to detail. The noise level in the work environment is variable based upon the participant.

The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist customers in bringing donations inside. Ensure accurate donation log reporting. Sorts donations into proper equipment for processing and transportation. Properly labels all equipment. Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed. Ensure safety procedures are followed during packing and movement of equipment. Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings, weekends, and holidays. Physical Demands: Physical Demands- Donor Greeter Frequency Never Almost Never Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs X 76 to 100 lbs X over 100 lbs X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description An e-Commerce Team Member will focus on creation and order fulfillment for all e-Commerce business lines. This includes ownership for all of or a part of department processes which include sorting and labeling sellable items, photographing, listing, and packaging items for shipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Order fulfillment: Prioritizing orders as first in first out daily. Orders are packaged to arrive undamaged, then processed accurately with the correct customer shipping address at the lowest possible cost; Verification of order fulfilment within three business days and monitoring of problematic orders to ensure resolutions are achieved within as soon as possible. Placing product online: List all items accurately and comprehensively with no typographical, grammatical, or spelling errors. Listings should have attention grabbing titles and informative descriptions which limit the number of customer questions; Photograph items using digital cameras, smartphones, and tablets. Photographs should be clear and provide an accurate representation of the item listed. Photographs may need to be edited using computer software. Product processing and inventorying: Identifying and labeling sellable items, sorting them by category, and positioning them for photography and listing; Maintaining organization of department shelving and storage by storing listed items, removing unlisted items, and keeping the workspace properly labeled; Research and test items to ensure accurate descriptions and appropriate pricing. Professional accountability and development: Work with a group of diverse individuals to reach department productivity goals, as well as your personal development goals. Strive to maximize your productivity by establishing SMART goals, striving to improve operational workflow, and suggesting creative solutions to the team. Oversee training and operations of interns with their professional development and department goals in mind. All other related and assigned tasks required for the success of the department: May involve direct customer communication to be handled in a professional and timely manner. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE: High school graduate or GED preferred. Experience with computers, collectables, antiques, buying and selling on auction sites, and customer service will be considered. LANGUAGE SKILLS: Able to read and understand documents such as time cards, policy manuals, and online sales listings. Able to write routine reports and descriptive paragraphs. Effectively and clearly communicates with employees and customers. MATHEMATICAL SKILLS: General math skills potentially include calculation of refunds, creation of shipping estimates, and measurement of item and package dimensions. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a warehouse environment. The employee must adhere to all warehouse and personal policies and procedures; follow good safety and security practices, including reporting safety hazards and injuries to their supervisor. The noise in this environment is usually moderate to loud. PHYSICAL DEMANDS: Physical Demands Frequency Never Rarely Seldom Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X

Job Description The Associate Store Team Leader is responsible for the overall day-to-day operations of the store assuring that safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill. Subscribes to and promotes Goodwill's mission and values. Functions as an active Retail Division team member to achieve organization and department goals. Competencies needed to be successful in this job include: Customer Focus, Developing Others, Interpersonal Skills, Self Development, Communication & Collaboration, Process/Project Management, Sense of Urgency, Business Acumen and Functional/Technical Skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Under the direction of the Director of Donated Goods Retail, manages the fiscal and operational functions of assigned store. Partners with People Resources, Finance and Logistics to accomplish people, loss prevention, and safety responsibilities. The Associate Store Team Leader is specifically responsible for: The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes; Delivers results to key metrics: Achieves budgeted revenue goal; Achieves revenue to expense ratio target; Delivers budgeted surplus target; Adheres to percent labor to sales metric; and Ensures compliance with Organization Safety standards. Ensures that all store team members are trained and up-to-date in required Goodwill operating policies, required in-store safety programs and on-the-job training experiences; Demonstrates the highest level of customer service in all activities; Reviews customer concerns and resolves them appropriately within established guidelines Submits required information on production, distribution of labor, safety, and any team member related paperwork as required and within stated timeframes; Liaise with People Resources on employee relations issues for Store to ensure fair employee practices that are aligned with Goodwill's mission, vision and values. Assures that loss prevention programs are adhered to, implemented in-store and are within Goodwill established standards. Manages a broad range of store activities: Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained; Ensures polite and courteous acceptance of donations. Ensures complete processing of donations, both hard goods and clothing. Monitors the stock level of store merchandise and works with Assistant Team Leaders to adjusts as necessary: Reviews applications, interviews, selects and completes new hire process for team members. Prepares employee schedules and ensures adequate staffing is maintained for the store and stays within the boundaries of payroll budget through the store metrics; and Conducts team members performance reviews with input from other members of retail management, and director of DGR for retail management. Trains and develops retail management teams for growth and more responsibility. Ensures safe work practices are followed at all times: Ensures the facility is neat, clean, and organized to prevent injury or accident. Ensures employees, volunteers, community service personnel and others use safe work methods at all times. Provides safety training to all new employees and administers on-going training to all store personnel. Adheres to organizational values, ensuring that they are practiced daily in all store operations and interactions. Ensures effective communication with store team, program participants, community and customers. Acts as a positive role model for employees, trainees, and customers in all aspects of professional performance; Cooperates with Workforce Development and People Resources departments to maximize the benefits of those services to retail employees. Ensures that store equipment is kept in proper working order. Promptly notify Maintenance Supervisor of defects, or IT Manager of problems with computer systems and e-mail. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Contributes to the overall effectiveness of Goodwill of the Finger Lakes and the retail store by completing all other tasks as assigned. SUPERVISORY RESPONSIBILITIES: Manages members of the store management team, who supervise processes and procedures and team members in assigned operations. Is responsible for the overall direction, coordination and evaluation of this store. Also manages non‑supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or EXPERIENCE: Bachelor's Degree or equivalent preferred. A minimum of four years' progressive business experience required, retail experience required. Minimum of two years supervisory experience required. Or equivalent combination of education and experience. COMPUTER SKILLS: Must be proficient in Word, Excel and Outlook. LANGUAGE SKILLS: Able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Writes business correspondence. Presents information and responds to questions from groups of managers, clients, customers and the general public. Employee must be an effective communicator. MATHEMATICAL SKILLS: Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and sales volume. Able to apply financial and budgeting concepts. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works in outside weather conditions while receiving donations or traveling between sites. The employee is occasionally exposed to dusts, molds and dirt while handling donated materials and to extreme cold in the backroom during the winter. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demands- Associate Store Team Leader Frequency Never Almost Never Occasionally Frequently Often Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X

Job Description The Wares Processor is responsible for production in the hard lines department. This individual will price and tag / label products according to standard operating procedures. They will also provide excellent customer service and maintain a clean, neat, and safe work environment. This position may also be cross-trained and responsible for additional duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Accurately assess and sort hard line products based on quality standards. Accurately tag and label products based on pricing guide system. Generates a minimum of 8,000.00 in store sales from items produced during every two week production period. Maintains a production minimum of 40 totes per day. Continuously put forth effort in increasing and demonstrating knowledge of hard line items. Push, place, and maintain merchandise on the sales floor. Ensure safety procedures are followed during packing and movement of equipment. Maintain a friendly and helpful attitude toward our customers and team members; Greet customers in a friendly and enthusiastic manner; Must follow Goodwill of the Finger Lakes values at all times; Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Act as a positive member of the team by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Maintains clean, stocked, and prepared work stations, requests needed supplies to supervisor. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a warehouse-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Wares Processor Frequency Never Almost Never Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Addendum: The production rates seen in this description are based on a workweek of 37.5 hours. Varying full time and part time classification production sale expectations will be calculated using the table below. 20 hours $4,267 25 hours $5,333 30 hours $6,400 37.5 hours $8,000 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The Sales Floor Team Member is responsible for continuous quality checks on sales floor products. This individual will be responsible for merchandising hard and soft line products according to standard operating procedures. This employee will also provide excellent customer service and maintain a clean, neat and safe work environment. This position will also be cross-trained and be responsible for duties outside of merchandising, including but not limited to cash register responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed; Completes pushing of carts within the prescribed time frame; Check for quality and report to management; Pull inventory off the floor for quality and rotation. Continuously put forth effort in increasing efficiency in adding and displaying merchandise on the sales floor. Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival. Assist customers in locating and selecting merchandise. Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Record sales using the cash register while properly packaging merchandise. Asks every customer for a round-up donation, maintains a minimum of 25% round up average. Ensure accurate payment collection. Maintain proper cash balance in assigned till per over/under policy. Maintains interior and exterior, merchandise displays, and other inventory in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor). Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable store environment. At times, this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area, which is a warehouse-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Sales Floor Team Member Frequency Never Almost Never Seldom Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description The Assistant Team Leader is responsible for supporting the Store Team Leader and assigned store(s) in the processing and merchandising of donations and new good merchandise. When serving as Leader on Duty (LOD) is responsible for assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Donated Goods Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manages production and merchandising of assigned departments. Consistently meets or exceeds daily, weekly, and monthly production goals for assigned operation. Understands the production process and works to develop efficiencies or continuous improvements in coordination with Store Team Leader. Communicates production goals and ensures team members understand the relationship between store sales and Goodwill's mission. Motivates team members to achieve goals. Performs the duties of team members as staffing needs arise. Trains new employees within operation on processes and procedures and follows through on additional training/retraining as needed. Monitors the levels of merchandise on the floor and adjusts production goals and pull process as necessary. Provides input for employee scheduling and properly record hours worked for assigned operation. Develops merchandise displays in coordination with Store Team Leader for assigned departments: Ensures the proper maintenance of merchandise displays. Keeps racks and fixtures set to standards. Maintains proper security of all company assets. Acts as Safety Ambassador for assigned location, adhering to Safety Ambassador expectations. Assists the Store Team Leader with store employee meetings as necessary for employees in assigned operation. Serves as Leader on Duty as dictated by schedule: Ensures safe work practices are followed at all times Ensures the facility is neat, clean, and organized to prevent injury or accident. Ensures employees, volunteers, community service personnel and others use safe work methods at all times. Assists with supervising the daily cash drawer balances and deposits of store receipts: Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions. Balances cash and deposits store receipts as required. Assists with the transmission of all required reports. Assists with the supervision of all employees. Reviews customer concerns and resolves appropriately. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Assists in ensuring that store equipment is kept in proper working order. Promptly notifies Facilities Department or Warehouse of defects, or Information Technology of problems relating to the computer systems and e-mail. Contributes to the effectiveness of the store by performing all other tasks as assigned. SUPERVISORY RESPONSIBILITIES: Directly supervises store team members, volunteers and community service personnel in assigned operation in accordance with the organization's policies and applicable laws. Responsibilities include providing input for hiring and training new employees; planning, assigning and directing work; providing input for annual performance appraisal; rewarding and disciplining employees in coordination with Store Team Leader; addressing complaints and resolving problems as it relates to assigned operation. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION AND/OR EXPERIENCE: High school diploma or GED required, associate's degree preferred. Minimum of one year retail experience with at least six months supervisory experience. LANGUAGE SKILLS: Ability to read and understand documents such as receipts, time cards, policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL AND COMPUTER SKILLS: Ability to calculate figures such as discounts, percentages, interest and sales volumes. Must be proficient in Microsoft office programs such as Word, Excel and Outlook WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Assistant Team Leader Frequency Never Almost Never Occasionally Frequently Often Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description Collaborating closely with the Director of Vision Services and providers within the department, the Occupational Therapist (OT) provides comprehensive vision rehabilitation services to participants with vision loss. The OT will assess a participant's functional vision, develop an individualized treatment plan, and implement strategies that allows a participant to improve their ability to perform daily living activities. The OT also educates clients, families, and caregivers on adaptive techniques, assistive technology, and environmental modifications to promote safety and independence. ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct evaluations, develop treatment plans, and prepare and deliver direct services to individuals. - 80% Conduct Evaluations: Perform comprehensive functional vision assessments and occupational performance evaluations to determine the impact of vision impairment on daily tasks. Develop treatment plans: Create individualized, goal-oriented, person-centered intervention plans that address functional challenges caused by vision loss. Train adaptive techniques: Instruct participants in the use of compensatory strategies, such as eccentric viewing, to make the most of their remaining vision. Recommend adaptive equipment: Assess and train participants on a wide range of assistive and adaptive devices, including magnifiers, reading stands, talking devices, electronic readers, and computer software. Assistive Technology: Educate participants on the utilization of accessibility tools on smart phones, tablets and computers to allow for independence in the management of daily living activities and/or work activities. Have a working knowledge of apps relevant to those with vision loss. Suggest environmental modifications: Evaluate a participant's home, work, or school environment and recommend changes to increase safety and function. This includes adjusting lighting, increasing color contrast on important items, and removing fall hazards. Educate clients and families: Teach participants and their support network how to manage vision loss effectively. This includes offering guidance on daily living skills like cooking, medication management, and grooming. Maintain documentation. Keep timely and accurate records of participant assessments, treatment plans, progress, and billing information. Provide assessments and progress notes that will substantiate associated insurance claims. Provide Oversight on Medical Billing for OT and Resolve Rejected Claims - 5% Through EMR system, respond to any rejected claims and provide necessary details to resolve. Collaborate with interdisciplinary teams. 5% Work closely referring doctors, orientation and mobility specialists, vision rehabilitation therapists and the team to ensure coordinated care. Participate in the delivery of group training as needed. Stay current on practice. - 5% Collaborate with fellow providers to maintain an understanding of current devices, tools and techniques. Pursue continuing education to maintain professional knowledge and stay informed about the latest techniques and technologies in vision rehabilitation. Participate in the delivery of Vision Services classes. - 5% Provide group instruction for classes that are Vision Services initiatives. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or EXPERIENCE: Education: A master's degree in Occupational Therapy from an accredited program is required. Licensure: Must hold a current, unencumbered state license to practice as an Occupational Therapist. Certifications: National Board for Certification in Occupational Therapy (NBCOT) certification is required. Specialty certification in low vision, such as the American Occupational Therapy Association's (AOTA) Specialty Certification in Low Vision (SCLV) or the Occupational Therapist Certified in Adult Vision Rehabilitation (OTCAVR) is preferred. Experience: Previous experience working with individuals with visual impairments and/or in a clinical rehabilitation setting is highly desirable. INTERPERSONAL SKILLS: The OT will possess: Strong verbal and non-verbal communications and the ability to explain interventions, instructions and feedback in ways that participants and their caregivers can understand. Flexibility and adaptability in approaches based upon participant circumstances and preferences. Collaborative approach to service delivery, involving the participant, their caregiver and other service providers in the planning and execution of services. Motivational skills to inspire participants to engage in therapies to pursue their goals. The ability to maintain confidentiality and act with integrity in all situations. COMPUTER SKILLS: Must be proficient with computers, specifically Microsoft Office, electronic medical records platforms and case management systems. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to commute to participants' homes, places of recreation, community locations and workplaces to deliver services. The employe will regularly work on a computer among case management systems, medical records systems and within Microsoft Office programs. The OT will regularly carry a kit including assistive devices and equipment and be able to place items as appropriate in participant locations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment will vary based upon participant's setting and will require a high degree of flexibility, adaptability, and readiness to modify based upon location and participant preferences. Referrals require the ability to work efficiently, with high attention to detail. The noise level in the work environment is variable based upon the participant.

Job Description The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serves as Leader on Duty as dictated by schedule: Ensures safe work practices are followed at all times Ensures the facility is neat, clean, and organized to prevent injury or accident. Ensures employees, volunteers, community service personnel, and others use safe work methods at all times. Assists with supervising the daily cash drawer balances and deposits of store receipts: Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions. Balances cash and deposits store receipts as required. Assists with the transmission of all required reports. Assists with the supervision of all employees. Reviews customer concerns and resolves appropriately. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor). Performs the duties of various team member roles as staffing needs arise. Asks every customer for a Round-up donation, maintains a minimum of 25% round up average. Maintains proper security of all company assets. Assists the Store Leader with store employee meetings as necessary for employees in assigned operation. Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail. Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise. SUPERVISORY RESPONSIBILITIES: Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience. Or equivalent combination of education and experience. COMPUTER SKILLS: Must be proficient in Microsoft Word, Excel, and Outlook. LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. SCHEDULING REQUIREMENTS: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand. Physical Demands- Customer Service Team Leader Frequency Never Almost Never Occasionally Almost always Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law

Job Description The Wares Processor is responsible for production in the hard lines department. This individual will price and tag / label products according to standard operating procedures. They will also provide excellent customer service and maintain a clean, neat, and safe work environment. This position may also be cross-trained and responsible for additional duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Accurately assess and sort hard line products based on quality standards. Accurately tag and label products based on pricing guide system. Generates a minimum of 8,000.00 in store sales from items produced during every two week production period. Maintains a production minimum of 40 totes per day. Continuously put forth effort in increasing and demonstrating knowledge of hard line items. Push, place, and maintain merchandise on the sales floor. Ensure safety procedures are followed during packing and movement of equipment. Maintain a friendly and helpful attitude toward our customers and team members; Greet customers in a friendly and enthusiastic manner; Must follow Goodwill of the Finger Lakes values at all times; Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Act as a positive member of the team by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Maintains clean, stocked, and prepared work stations, requests needed supplies to supervisor. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a warehouse-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Wares Processor Frequency Never Almost Never Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Addendum: The production rates seen in this description are based on a workweek of 37.5 hours. Varying full time and part time classification production sale expectations will be calculated using the table below. 20 hours $4,267 25 hours $5,333 30 hours $6,400 37.5 hours $8,000 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ADC Donor Greeter is responsible for including but not limited to general donation center related duties such as; accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. This position is also responsible for sorting, cleaning, and packaging merchandise to be shipped and sold at stores. In some instances you may also be responsible for stocking merchandise and conducting sales. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist customers in bringing donations inside. Ensure accurate donation log reporting. Records donations using the daily tracking methods. Sorts donations into proper equipment for processing and transportation. Properly labels all equipment. Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed. Ensure safety procedures are followed during packing and movement of equipment. Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Sort, test, and clean items for quality and processing. Ensure accurate payment collection if necessary. Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work weekends and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: Ability to read and understand documents such as receipts, time cards, policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable environment. At times, this employee will be exposed to the outside environment when receiving donations. The employee may be in a solitary work environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings, weekends, and holidays. PHYSICAL DEMANDS: Physical Demands- ADC Donor Greeter Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Description The cashier is responsible for general store related duties including operating a cash register, providing excellent customer service, and maintaining a clean, neat and safe work environment. This position may also be cross-trained and responsible for duties including, but not limited to, sorting, pricing, and stocking merchandise. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival. Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Assist customers in locating and selecting merchandise. Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Record sales using the cash register while properly packaging merchandise. Asks every customer for a Round-up donation, maintains a minimum of 25% round up average. Ensure accurate payment collection. Maintain proper cash balance in assigned till per over/under policy. Maintain the sales floor, merchandise displays and other inventory in a clean, neat, and safe manner. Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor). Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred LANGUAGE SKILLS: Ability to read and understand documents such as receipts, time cards, policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. PHYSICAL DEMANDS: Physical Demands- Cashier Frequency Never Rarely Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

The Sales Floor Team Member is responsible for continuous quality checks on sales floor products. This individual will be responsible for merchandising hard and soft line products according to standard operating procedures. This employee will also provide excellent customer service and maintain a clean, neat and safe work environment. This position will also be cross-trained and be responsible for duties outside of merchandising, including but not limited to cash register responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed; Completes pushing of carts within the prescribed time frame; Check for quality and report to management; Pull inventory off the floor for quality and rotation. Continuously put forth effort in increasing efficiency in adding and displaying merchandise on the sales floor. Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival. Assist customers in locating and selecting merchandise. Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Record sales using the cash register while properly packaging merchandise. Asks every customer for a round-up donation, maintains a minimum of 25% round up average. Ensure accurate payment collection. Maintain proper cash balance in assigned till per over/under policy. Maintains interior and exterior, merchandise displays, and other inventory in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor). Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred. LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable store environment. At times, this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area, which is a warehouse-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings and weekends. PHYSICAL DEMANDS: Physical Demands- Sales Floor Team Member Frequency Never Almost Never Seldom Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs. or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs. X 76 to 100 lbs. X over 100 lbs. X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist customers in bringing donations inside. Ensure accurate donation log reporting. Sorts donations into proper equipment for processing and transportation. Properly labels all equipment. Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed. Ensure safety procedures are followed during packing and movement of equipment. Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times. Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor) Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion. Perform other duties as assigned by supervisor. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays. EDUCATION AND/OR EXPERIENCE: High school diploma or GED preferred. Previous retail experience preferred LANGUAGE SKILLS: Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers. MATHEMATICAL SKILLS: General math skills required. WORK ENVIRONMENT: While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment. AVAILABILITY: Must have open and flexible availability, and be willing to work evenings, weekends, and holidays. Physical Demands: Physical Demands- Donor Greeter Frequency Never Almost Never Occasionally Frequently Always Sitting X Standing X Walking X Bending over X Crawling X Reaching Overhead X Crouching X Kneeling X Balancing X Lifting and Carrying 10 lbs or less X 11 to 25 lbs. X 26 to 50 lbs. X 51 to 75 lbs X 76 to 100 lbs X over 100 lbs X Push/ Pull Max Force 0 to 20 lbs. X 21 to 39 lbs. X 40 to 59 lbs. X 60 to 100 lbs. X Goodwill of the Finger Lakes is an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability