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Academic adviser skills for your resume and career

15 academic adviser skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Spearheaded department-wide initiative to improve customer service by conducting focus groups, analyzing responses, and presenting recommendations to department leaders.
- Provided a positive student experience by giving accurate academic policy procedures and excellent customer service to resolve student issues.
2. Student Services
- Maintain a cooperative and collaborative relationship with academic departments and all components responsible for student services.
- Collaborate with registration and other student services personnel to assist students in overcoming barriers to completion.
3. Financial Aid
Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.
- Provided information regarding student account information to include financial aid, third party billing and other necessary student account information.
- Counseled and resolved academic and financial aid issues and appeals while encouraging challenged students to continue their education.
4. Professional Development
Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.
- Developed advising related programs and implemented best practices that fostered student learning, professional development, and responsibility.
- Develop and update academic advising skills and knowledge through involvement in both internal and external professional development opportunities.
5. Support Services
Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.
- Leveraged institutional knowledge of internal resources to quickly refer students to the appropriate educational support services and resolved student academic issues.
- Designed course plans, facilitated registration activities and referred students to proper support services when appropriate.
6. Excellent Interpersonal
- Core Qualifications Excellent interpersonal and oral communication skills.
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- Provided direct and comprehensive academic advisement to diverse university student populations regarding course selection, policies, procedures and guidelines.
- Provide academic advising to first-semester, currently enrolled and transfer students; assisting with appropriate course selection and semester-to-semester planning.
8. Student Development
- Provide input on developing measures for tracking student development in academic persistence, at risk management and overall student retention.
- Participate in programs regarding student retention and student development.
9. Academic Support
Academic support is the assistance granted to students on top of the regular teaching in the classroom.
- Developed reports and presentations of program data for Director of Diversity Academic Support and Vice President for Institutional Diversity.
- Determine the academic support needs of At-Risk student athletes and incoming freshman through regular one-on-one academic meetings.
10. Academic Programs
- Advise enrolled and prospective students regarding University of Houston academic programs and core curriculum during peak registration.
- Provided academic advisement and management for all new and continuing graduate students throughout their academic programs.
11. FERPA
- Handled departmental records and files and similar confidential materials per FERPA guidelines and maintain confidential information per Federal and State guidelines.
- Confirmed student academic proficiency, completed first term support registration following university and FERPA policies and procedures.
12. Academic Policies
- Remained informed about academic policies, procedures, and changes in departmental or university curriculum requirements, etc.
- Provided administrative counseling and personnel guidance by communicating academic policies and guidelines for the university and college.
13. PowerPoint
- Developed: FAQ, PowerPoint Presentations, applications, and other documents for Nursing and Allied Health website.
- Facilitated weekly training via the Web and PowerPoint, team-building exercises and community outreach.
14. Student Retention
- Provided in-depth academic advising to students, assisted academic affairs in improving student retention, teaching and achieving student learning outcomes.
- Increased student retention and academic success by developing student success plans with individual students who were having academic difficulties.
15. Student Athletes
Student-athletes are the participants in a planned competitive sport sponsored by an educational institution in which the student takes part.
- Followed NCAA guidelines when working with student athletes; studied university literature to increase expertise in all academic regulations and policies.
- Utilized standard grade reports to communicate student athlete progress to appropriate constituents as well as monitor student athletes NCAA academic eligibility.
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List of academic adviser skills to add to your resume
The most important skills for an academic adviser resume and required skills for an academic adviser to have include:
- Customer Service
- Student Services
- Financial Aid
- Professional Development
- Support Services
- Excellent Interpersonal
- Course Selection
- Student Development
- Academic Support
- Academic Programs
- FERPA
- Academic Policies
- PowerPoint
- Student Retention
- Student Athletes
- Academic Probation
- Career Planning
- Career Development
- Orientation Sessions
- NCAA
- Academic Performance
- Course Registration
- Student Issues
- Study
- Career Exploration
- Test Scores
- Course Scheduling
- Institutional Policies
- Seminar
- Community Resources
- Mathematics
- Retention Efforts
- PeopleSoft
- Student Inquiries
- Program Directors
- Enrollment Process
- GPA
- Class Schedules
- Academic Issues
- Fine Arts
- Blackboard
- General Education
- Admissions Process
- Career Options
- Develop Rapport
- Transferable
- Registration Process
- Social Justice
- Syllabus
Updated January 8, 2025