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Direct Support Manager - Champaign County
CRSI 3.7
Academic support center director job in Urbana, OH
CRSI is now hiring a Direct Support Manager in Champaign County.
$20.00 /hour
$1000 SIGN ON BONUS!
Paid Training
Up to $1500 Referral Bonus
Medical, Dental and Vision Insurance
Retirement Plan
Paid Time Off
Life insurance
Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more!
This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends.
Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. Must be at least 21 years of age.
If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today!
Compensation details: 20-20
PI7e946ee134a6-37***********6
$20 hourly 4d ago
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Remote Diagnostic Support Manager
GE Vernova
Remote academic support center director job
SummarySenior Service manager & people leader of 2 service teams for customer support of power plant control contracts and projects. This can include technical support or a field service or other service request. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.Job Description
Responsible for management of 2 field service teams in power plant controls support.
Team 1 consists of managing a 5 person team of direct report resources responsible for ~150 contacts for Remote Diagnostics Support for the CSS business line.
Team 2 consists of managing a 15 person team of dotted-line resources responsible for Rapid Outage Response in support of Active Power Plant outages for the CSS business line.
Perform as service manager and effective People Leader for team yearly performance targets, key metrics, standards, and team procedures. Ability to manage resource schedules for both direct reports & dotted-line resources in a matrixed environment.
Own the resolution of contracted technical customer issues. Level 1,2,3 Technical Support - Resolves contracted Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
Required Qualifications
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Job Family Group(s)/Function(s)).
Minimum 5 Years Power Plant Field Services experience in Power Plant Control Systems
This role requires advanced experience in the Services & Technical Support for Power Plant Control Systems.
Desired Characteristics
Lean experience in services
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve complex problems.
Ability to document, plan, market, and execute programs.
Established project management skills
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position Application Deadline: January 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on January 15, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$119.6k-199.4k yearly Auto-Apply 3d ago
Construction Support Manager
Delve Underground
Remote academic support center director job
Delve Underground is a leader in underground and heavy civil engineering serving the transportation, water, wastewater, and energy industries. Specializing in tunnel design, we provide practical solutions to the most challenging underground problems. We offer comprehensive design, construction management, and construction claims services, with expertise extending across a wide range of engineering disciplines, including civil, structural, and geotechnical engineering. Our primary focus is to make a significant impact on the advancement of infrastructure projects, which in turn shape and enhance the communities we serve. Founded in 1954, as Jacobs Associates, Delve Underground is an employee-owned firm with 25 offices and 350 team members throughout the United States, Canada, Australia, and New Zealand.
We want our employees to make a career doing what they love to do. We encourage an entrepreneurial spirit and help our team members forge their own path within the company. We support their efforts to stay on the cutting edge of technology while fostering a great work-life balance. In addition to working hard, we also have fun. We socialize and celebrate achievements at summer picnics, holiday parties, and company outings.
Benefits: Full Benefits Program consisting of Medical, Dental, Vision, Life, Disability, FSA or HSA, EAP, 401(k), ESOP, and company stock ownership program, 9 Paid Holidays, generous paid-time-off program, Work from home flexibility, and Health & Wellness Reimbursement
Pay Rate: $126,936 - $175,701
Construction Support Manager
Delve Underground is looking for an Construction Support Manager to assist with Emergency Sewer Repair (ESR) and Sewer Rehabilitation projects in the Los Angeles area. These projects would be related to wastewater conveyance systems, which include sewers and pumping plants. The Construction Support Manager is expected to manage the cost, budget, and schedule of their projects; review and respond to RFI's and submittals; negotiate costs with contractors; prepare design documents; and attend site visits to resolve field issues. This position has an in-office expectation of 2-days per week (minimum), as well as making periodic site visits within the City of Los Angeles.
This is a full-time position, and the right candidate will be a leader in construction management for major underground projects, particularly water, sanitary sewer, and storm sewer installation and rehabilitation. We are looking for a candidate with a demonstrated ability to direct and lead project teams, a high degree of foresight and mature judgment in anticipating and solving problems, and a consistent track record of delivering projects on time and budget.
Responsibilities:
* Act as project owner's representative in managing construction contractors, including acting as the primary point of contract with contractors, and performing contract administration duties such as payments, change orders, time extensions, claims, and certificates of completion. Provide/oversee progress reporting to owner's organization.
* Manage a construction management team, consisting of resident engineers, office/field engineers, cost controller, document controller, inspectors, and administrative support.
* Lead discussions, meetings, and workshops.
* Plan, create and oversee deliverables such as schedules, specifications, and budget reports.
* Lead technical and management QA/QC reviews per client requirements and/or company policy.
* Lead risk management efforts.
* Manage projects with construction budgets up to $500 Million.
* Develop business development strategies resulting in opportunities with new and existing clients.
* Promote and represent the Company in industry forums.
* Provide input to company strategic initiatives and objectives.
* Promote and contribute to the Delve Underground Construction Management Group growth and development outlined in the company's Strategic Plans.
Qualifications:
* 10+ years heavy civil industry experience: engineering, construction or construction management, including specialized experience in the construction management of complex underground infrastructure projects.
* Experience with Sewer Rehabilitation strongly preferred.
* Holds technologist or engineering professional registration/certification.
* General experience with environmental and reclamation construction work.
* Must have the ability to professionally speak and write in English.
* Must have the ability to travel to project sites.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our application so that we can review your information. We look forward to meeting you!
Delve Underground is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Compensation reflects the cost of labor across our US geographic markets. Pay is based on several factors including market location, experience, knowledge, and skills.
No recruiters, please.
$126.9k-175.7k yearly 56d ago
Enablement Manager, Support
Zenleads 4.0
Remote academic support center director job
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
Role Overview
Apollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The GTM Service Enablement Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care.
This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience. You do not need a long background in enablement. You DO need strong leadership instincts, coaching skills, operational savvy, and a willingness to learn the enablement discipline quickly.
Travel is a meaningful part of the work, including Mexico, the Philippines, and other locations as needed. Being present in-person with frontline trainers, leaders, and new hires is essential to elevating performance and consistency across sites.
What You Will Lead and Build Training Program Leadership
Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes.
Enablement Team Development
Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale.
Global Training Delivery and Field Coaching
Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements.
Cross-Functional Partnership
Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities.
Operational Excellence
Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness.
What Success Looks Like
Reduced ramp time and improved readiness scores across global service teams
A high-performing enablement team with clear competency growth
A standardized, repeatable onboarding program used across all sites
Strong cross-functional alignment on training needs and impact
Reliable execution of in-person enablement cycles and global events
Visible improvements in service quality attributable to training and coaching
Required Experience
4-7 years in leadership, training, enablement, service operations, or people development roles
Experience developing individuals and teams through coaching and structured feedback
Strong facilitation and communication skills
Experience building processes and systems in fast-moving environments
Comfortable traveling globally 10-12 weeks per year
Preferred Experience
Exposure to customer service, customer experience, or support environments
Familiarity with adult learning principles or instructional design
Experience working across multiple countries and cultures
The listed Pay Range reflects total compensation range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.
Annual Pay Range$110,000-$156,000 USDWe are AI Native
Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You'll Love Working at Apollo
At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you.
Learn more here!
$110k-156k yearly Auto-Apply 3d ago
Construction Support Manager
Delve 4.4
Remote academic support center director job
UNDERGROUND
Delve Underground is a leader in underground and heavy civil engineering serving the transportation, water, wastewater, and energy industries. Specializing in tunnel design, we provide practical solutions to the most challenging underground problems. We offer comprehensive design, construction management, and construction claims services, with expertise extending across a wide range of engineering disciplines, including civil, structural, and geotechnical engineering. Our primary focus is to make a significant impact on the advancement of infrastructure projects, which in turn shape and enhance the communities we serve. Founded in 1954, as Jacobs Associates, Delve Underground is an employee-owned firm with 25 offices and 350 team members throughout the United States, Canada, Australia, and New Zealand.
We want our employees to make a career doing what they love to do. We encourage an entrepreneurial spirit and help our team members forge their own path within the company. We support their efforts to stay on the cutting edge of technology while fostering a great work-life balance. In addition to working hard, we also have fun. We socialize and celebrate achievements at summer picnics, holiday parties, and company outings.
Benefits: Full Benefits Program consisting of Medical, Dental, Vision, Life, Disability, FSA or HSA, EAP, 401(k), ESOP, and company stock ownership program, 9 Paid Holidays, generous paid-time-off program, Work from home flexibility, and Health & Wellness Reimbursement
Pay Rate: $126,936 - $175,701
Construction Support Manager
Delve Underground is looking for an Construction Support Manager to assist with Emergency Sewer Repair (ESR) and Sewer Rehabilitation projects in the Los Angeles area. These projects would be related to wastewater conveyance systems, which include sewers and pumping plants. The Construction Support Manager is expected to manage the cost, budget, and schedule of their projects; review and respond to RFI's and submittals; negotiate costs with contractors; prepare design documents; and attend site visits to resolve field issues. This position has an in-office expectation of 2-days per week (minimum), as well as making periodic site visits within the City of Los Angeles.
This is a full-time position, and the right candidate will be a leader in construction management for major underground projects, particularly water, sanitary sewer, and storm sewer installation and rehabilitation. We are looking for a candidate with a demonstrated ability to direct and lead project teams, a high degree of foresight and mature judgment in anticipating and solving problems, and a consistent track record of delivering projects on time and budget.
Responsibilities:
Act as project owner's representative in managing construction contractors, including acting as the primary point of contract with contractors, and performing contract administration duties such as payments, change orders, time extensions, claims, and certificates of completion. Provide/oversee progress reporting to owner's organization.
Manage a construction management team, consisting of resident engineers, office/field engineers, cost controller, document controller, inspectors, and administrative support.
Lead discussions, meetings, and workshops.
Plan, create and oversee deliverables such as schedules, specifications, and budget reports.
Lead technical and management QA/QC reviews per client requirements and/or company policy.
Lead risk management efforts.
Manage projects with construction budgets up to $500 Million.
Develop business development strategies resulting in opportunities with new and existing clients.
Promote and represent the Company in industry forums.
Provide input to company strategic initiatives and objectives.
Promote and contribute to the Delve Underground Construction Management Group growth and development outlined in the company's Strategic Plans.
Qualifications:
10+ years heavy civil industry experience: engineering, construction or construction management, including specialized experience in the construction management of complex underground infrastructure projects.
Experience with Sewer Rehabilitation strongly preferred.
Holds technologist or engineering professional registration/certification.
General experience with environmental and reclamation construction work.
Must have the ability to professionally speak and write in English.
Must have the ability to travel to project sites.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our application so that we can review your information. We look forward to meeting you!
Delve Underground is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Compensation reflects the cost of labor across our US geographic markets. Pay is based on several factors including market location, experience, knowledge, and skills.
No recruiters, please.
Salary Description $126,936 - $175,701
$126.9k-175.7k yearly 58d ago
Manager, Digital Implementation Support
Hologic 4.4
Remote academic support center director job
We are hiring in our Global Services Organization! If you have proven success developing a technical team within the service operations field, passionate about making a difference in everyone's lives, find out more about the opportunity below.
The Manager, Digital Implementation Support leads a team of Digital Project Engineers responsible for the successful implementation of Hologic's connected medical devices and software. This role is accountable for team performance, resource allocation, coaching, and development, while ensuring the highest standards of customer success and technical excellence. To accomplish these goals, this role partners closely with customers, and collaborates with internal Technical Sales Support, Project Management, Technical Support, Field Service, R&D, and Quality teams.
This is a managerial position based anywhere in the US, with up to 20% of travels including flights and overnight stays.
Core Responsibilities
Lead, coach, and develop a team of Digital Project Engineers to deliver successful connectivity and interoperability projects for healthcare information systems.
Oversee resource allocation, project assignments, and workload balancing to optimize team effectiveness and meet business objectives.
Ensure quality, consistency, and customer satisfaction across all digital implementation support activities, including product installations, upgrades, and post-implementation change projects.
Foster cross-functional collaboration with internal stakeholders, including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality.
Support continuous improvement initiatives by identifying and prioritizing opportunities for process and product enhancements.
Ensure adherence to the Quality Policy and all Quality System procedures and guidelines.
Partner with cross-functional teams to provide service requirements for product development to advance remote implementation and service capabilities.
Partners with Service, R&D, Global Operations, Marketing and Sales to drive integrated solutions through Hologic's SureCare brand contract coverage.
Facilitate ongoing skills development for team members, promoting best practices and technical growth.
Manage staffing coverage to support flexible customer and company operating hours.
May occasionally travel to support team and customer needs.
Skills, Knowledge, Abilities
Demonstrated leadership experience, including coaching, mentoring, and developing technical teams.
Familiarity with Information Systems fundamental technologies (e.g., TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services) and common HIS protocols (DICOM, CPT Code configurations, PACS, HL7 and MWL configurations).
Experience with remote software installation, configuration, and device management solutions.
Strong desire to motivate team members and evaluate performance, including leading through change while fostering high levels of engagement.
Ability to identify opportunities and implement solutions to optimize or transform service processes to meet evolving organizational needs.
Excellent communication skills, with the ability to simplify and communicate complex technical topics to non-technical stakeholders, including customers and team members.
Qualifications
A four-year degree in a related technical discipline is preferred.
Minimum 5 years of experience in Service or Operations Engineering, with proven responsibility for leading and managing direct reports
An equivalent blend of education and experience is acceptable.
So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you.
If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!
The annualized base salary range for this role is $122,000 to $203,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
#LI-RF1
$122k-203.3k yearly Auto-Apply 19d ago
Plan Sponsor Support, Manager Remote
CVS Health 4.6
Remote academic support center director job
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Oversees the day-to-day management and leadership of the plan document drafting team approximately 13 employees. Develops and coaches the team to effectively manage client expectations and business needs related to plan drafting and issue resolution. Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high-quality client experience within the department while maintaining regulatory compliance.
What you will do
· Directs support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests.
· Develops processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery.
· Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.
· Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction.
· Serves as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.
· Collaborates with cross-functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes.
· Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols.
· Administers regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data-driven recommendations for enhancements and process optimization.
· Stays informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver exceptional support services.
**Position is remote, and candidates may reside in any US location.
Required Qualifications
· Minimum 5 years' experience in plan setup, benefits administration, account management, operations, and/or enrollment
· Health insurance or TPA experience
· Proven leadership experience leading a team
· Strong cross collaboration and communication skills
· Adept at execution and delivery (planning, delivering, and supporting) skills
· Adept at business intelligence
· Adept at problem solving and decision-making skills
· Adept at collaboration and teamwork
· Adept at growth mindset (agility and developing yourself and others) skills
Education
· Post secondary /high school education or specialized training, relevant professional work experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 02/02/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
$54.3k-159.1k yearly Auto-Apply 10d ago
After Hours Support Manager
Tribute Home Care
Remote academic support center director job
Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care.
Make a difference - Find meaning - Lead - Collaborate - Grow Have a voice - Laugh - Love your team
Tribute Home Care is looking for an After Hours Support Manager to work on Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work.
About Tribute
Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.
A day in the life
In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills.
Tribute is seeking candidates who are regularly available to work Wednesday and Saturday nights from 5:00 PM - 8:30 AM EST, with occasional flexibility to cover other overnight or weekend shifts.
This overnight role offers pay for the full shift, including the quieter hours when you can typically rest or sleep. You'll need to be able to answer overnight calls as they come in, but most nights are calm, with activity picking up in the in the early morning hours between 5 AM EST - 8AM EST.
What you need to be qualified for this position:
Candidates for this role must live within commuting distance of Tribute's Framingham, MA office to attend occasional trainings and company events.
At least 1 year of administrative experience in health care, elder care or human services
A Bachelor's degree from an accredited college
Prior experience in a remote working environment
Strong problem-solving skills and the ability to multitask
Unwavering, passionate commitment to the customer experience and service excellence
Strong writing and verbal communication skills
Proficiency with Microsoft Office
Calm demeanor and patience
Attention to detail and strong organizational skills
Benefits of working at Tribute:
Strong, mission-driven culture
Fun, collaborative, and supportive team that you will love working with
Opportunities for growth
Autonomy and flexibility
Paid time off
Ability to work from home / remote as desired
Equipment provided
Are you ready to join the team?
If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.
Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: ****************************************
Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.
$88k-135k yearly est. 18d ago
Construction & Field Support Manager
Empower Brands 4.3
Remote academic support center director job
The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business.
Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment.
Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand.
Who We're Looking For:
You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed.
Qualifications:
5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling
Skilled and experienced in managing multiple crews and subcontractors
Experienced in job costing, scheduling, and quality assurance
Strong communicator and coach - able to train new business owners in both group and field settings
Comfortable balancing construction, operations, and relationship management
Familiar with permitting, inspections, and residential building codes
Travel-ready (up to 30%)
Key Area of Responsibilities:
Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion.
Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software.
Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews.
Training & Development
Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge.
Continually refine training content and methodologies to improve operational efficiency and construction quality.
Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance.
Production Program Development
Act as the internal owner for Archadeck's production management tools, software, and workflows.
Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees.
Coaching for Growth
Conduct one-on-one coaching sessions with franchise owners.
Analyze business and production metrics to identify opportunities for improvement.
Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin.
Facilitate ongoing communication and accountability through coaching calls and periodic field visits
Performance Monitoring & Reporting:
Track and analyze franchise performance metrics, reporting trends and results to brand leadership.
Communicate progress, risks, and opportunities to the Franchise Operations leadership team.
Key Competencies:
Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations.
Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners.
Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments."
Communication Excellence: Comfortable presenting in classroom, virtual, and field environments.
Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals.
Why Join Archadeck
Be part of America's premier outdoor living brand with decades of industry leadership.
Help shape the success of entrepreneurs launching their own construction businesses.
Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses.
Competitive compensation, benefits, and opportunities for growth within Empower Brands.
About Archadeck Outdoor Living:
Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project.
We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive.
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
$57k-91k yearly est. Auto-Apply 6d ago
Vetspire Manager of Support
Thrive Pet Healthcare
Remote academic support center director job
at Thrive Pet Healthcare
The Manager of Support is a senior leadership role within the Vetspire Technology Team, responsible for overseeing the Vetspire support function-a service that is critically important to our clients and essential to the success of the Vetspire platform.This role is tasked with developing and implementing the strategy, structure, protocols and reporting for a robust and scalable support function. The ideal candidate will lead the creation of a high-performing, responsive, and motivated team with clearly defined objectives and performance metrics. ESSENTIAL JOB FUNCTIONS
Build / maintain a support team / practice that supports the Vetspire platform
Day to day scheduling of support team to align with support requirements and volume. Extending support hours and adjusting schedules where applicable / required.
Apply AI technologies to improve the support process
Set and maintain Support KPI's and report (weekly) to ensure operational effectiveness / optimization and tracking
Generating / creating support knowledgebase that supports team and can also be used to feed Ai Chat bot
Formulate strategies to increase productivity and implement ways to improve support responsiveness and accuracy
Assignment and monitoring of VIP clients tickets / issues and ensuring appropriate responsiveness and follow up.
Team / resource management - including individual career plans , specific support training and team meeting to review past performance and discuss strategically future changes
INNOVATION & STRATEGY
Exploration of AI technologies and the application to the support vertical
Explore new technologies and present findings.
BUDGET/FINANCIAL P&L / CONTRACTUAL NEGOTIATIONS
Assist with developing yearly budgets within the IT department - specific to support.
Aid in the development of productivity measures and costing strategies.
ESSENTIAL SKILLS
4 - 6 years' experience in a support management role servicing multiple clients
Bachelor's degree or associated work experience within the Pet / Technology Industry
Management experience of teams 8 + remotely located
Technical skills associated to APIs would be considered a bonus
A strong individual who can set goals and objectives , and continuously work / manage to those goals.
A self-motivated team player
Strong reporting / presentation skills.
$71k-113k yearly est. Auto-Apply 60d+ ago
Platform Support Manager
Saviynt 4.4
Remote academic support center director job
The Manager, Platform Support will be a key leader responsible for the operational excellence, technical maturity, and process adherence within our global Platform Support team. You will manage the day-to-day operations supporting our mission-critical SaaS platform, ensuring high availability and stability for our extensive global customer base. This role is crucial in upholding the high standards for process, accountability, and scalable operations that define our high-growth environment.
Key Responsibilities
Service Delivery and Stability: Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure. Ensure stability and high availability across the service portfolio.
Operational Process Optimization: Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management. Ensure strong adherence to established processes across all support functions.
Performance Management (KPIs/SLAs): Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). Implement strategies to meet or exceed targets while managing high-volume ticket flow.
Observability and Automation: Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability, reduce monitoring noise, and automate response activities.Team Leadership and Development: Lead, mentor, and develop a geographically diverse team of platform engineers and specialists, fostering a culture of technical excellence and accountability.
Cross-Functional Governance: Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners, including Level 1/2 teams and Engineering groups, to ensure seamless service handoffs and efficient resource utilization.
Qualifications and Skills
Required:
Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment.
Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team.
Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools.
Strong process knowledge in Incident, Problem, and Change Management.Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations.
Exceptional communication skills, both written and verbal, for technical and executive audiences.
Proven experience in managing and reducing technical debt within a platform.
Preferred:
Experience in supporting a large-scale, enterprise SaaS platform.
Background in driving continuous improvement and operational excellence initiatives.
Prior experience supporting an Identity and Access Management or Governance platform.
FedRAMP experience or familiarity with compliance frameworks.
$61k-105k yearly est. Auto-Apply 60d+ ago
Manager, NGP VAN Support
Everyaction 4.1
Remote academic support center director job
US Salary Range: $80,769.23 - $105,000
About Us
NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.
About the Role
We are seeking a forward-thinking, strategic, and hands-manager to help lead our NGP VAN Support team. This individual will balance operational leadership with subject matter expertise, contributing to both the day-to-day management of cases and the long-term success of the department. The Manager, NGP VAN Support plays a crucial role in client support, team development, and cross-functional collaboration.
Key Responsibilities
Casework:
Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution.
Team Management:
Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability. Set clear goals and hold staff responsible for performance and service excellence. Provide feedback to direct reports weekly and assist them in steps to achieving their long-term goals.
Escalation Handling:
Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues and ensuring appropriate follow-through. Track escalated issues across cross-functional commitments and timelines to resolution.
Queue & Capacity Management:
Take ownership of queue management, documentation, and help implement team processes for case handling and phone service.
Onboarding/Training:
Collaborate with NGP VAN Support Leadership on training plans for new hires. Work with Training and Education team to identify gaps in documentation and suggest improvements to resolve frequent issues.
Leadership & Advocacy:
Take initiative to advocate for resources and attention when needed. Exhibit a collaborative and leadership-driven approach to problem-solving and team development.
Qualifications:
Proven experience (2+ years) in a management role within client services or a related field
Deep expertise in Political Fundraising and/or Campaign Finance Compliance (or a demonstrated ability to learn and lead within new domains)
Strong leadership, conflict resolution, and negotiation skills
Demonstrated ability to manage complex processes and resolve operational issues
Excellent communication and interpersonal skills
Ability to think strategically while executing on the details
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
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Our Culture
At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.
Compensation & Benefits
We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.
Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.
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Equal Opportunity & Accommodations
At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.
If you require a reasonable accommodation during the application process, please submit a request.
$80.8k-105k yearly Auto-Apply 5d ago
Direct Support Manager
Agentic Client Support Services LLC
Academic support center director job in Columbus, OH
Job DescriptionBenefits:
Flexible schedule
Paid time off
Training & development
The Direct Support Manager's role is critical in ensuring the smooth functioning of assigned location(s). This role is responsible for providing direct care to the clients, scheduling, training, and supervising staff who do the same. The Direct Support Manager oversees planning and participation in social events and activities and ensures that individuals are cared for during their medical appointments. The manager is also responsible for supervising the site's cleanliness and grocery shopping for household supplies.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Supervises Lead and Direct Support Professionals, including coaching, development, and performance management, to ensure they provide quality client care in compliance with policies, laws, and regulations.
Ensure the employee schedule is scheduled in Brittco at least two weeks in advance, with the authority to approve or deny any shift changes or swaps.
Supports the recruiting and onboarding process of new team members.
Attend all client meetings.
Respect individual rights and confidentiality. Be a role model, promote positive teamwork, and ensure completion of staff training in Brittco, including required training upon hire and annual training.
Read, know, and implement organizational policies and procedures.
Ensure Direct Support Professionals implement and document all individual services and support through daily audits of client documentation in Brittco.
Read, know, and implement Clients Individual Service and Behavior Support Plans.
Alongside the Direct Support Professionals, assist with strengthening the individuals daily living needs, including nutrition, hygiene, exercise, communication, and socialization skills.
Ensure that Direct Support Professionals help individuals with bathing, grooming, dressing, participating in family-style dining, and other daily living skills, always working to improve self-reliance.
Ensure Direct Support Professionals assist the individuals in maintaining a clean, neat, and safe home environment.
POSITION QUALIFICATIONS
Competencies:
Excellent verbal and written communication skills to effectively communicate with individuals with developmental disabilities, their families, and the agency's staff.
Strong leader who can motivate and manage a team of support staff to ensure that individuals with developmental disabilities receive high-quality care and support.
Highly organized and able to manage multiple tasks and responsibilities simultaneously, including scheduling, budgeting, and maintaining accurate records.
A deep understanding of the unique needs and challenges faced by individuals with developmental disabilities and the ability to quickly identify and address problems as they arise and work collaboratively with the support staff and agency staff to find practical solutions.
Genuine interest in the well-being of individuals with developmental disabilities and be able to provide emotional support and comfort when needed.
Exhibit cultural competency and awareness to be able to provide support to individuals from diverse backgrounds and cultures.
Thorough knowledge of the rules and policies governing the provision of services to individuals with developmental disabilities and ensure that the support staff and agency staff adhere to these regulations and guidelines.
SKILLS & ABILITIES
Education: Minimum high school diploma or GED; associate degree preferred.
Experience:
Minimum of one year of Developmental Disabilities experience; two years preferred.
Minimum of six months of Developmental Disabilities supervisory or operations experience; one year preferred.
Computer Skills: Compose emails and utilize various software programs, including Brittco and ADP, to perform job duties. Proficiency in Microsoft Office programs, including Excel and Word knowledge, is preferred.
Certificates & Licenses:
Valid Drivers License with less than six points.
Medication Administration Certification, if applicable.
Other Requirements:
Completed 60-hour continuing education completion within 90 days of hire or promotion.
Completion of applicable training requirements per Ohio Administrative Code.
Other Physical Requirements: must wear clothing appropriate for clients with inappropriate sexual behaviors or physical violence, can place clients in physical holds, may work outdoors during inclement weather, can travel by car, frequent computer keyboarding, and frequent viewing of a computer monitor.
WORK ENVIRONMENT
Work is performed primarily in residential, vehicle, and outdoor settings, in all weather conditions, including temperature extremes, during day and night shifts. Work is often performed in emergency and stressful situations. The noise level in the work environment is usually moderate in most situations.
$73k-118k yearly est. 28d ago
NetSuite - Support & Optimization Manager
Crosscountry Consulting 4.0
Remote academic support center director job
From the beginning, our goal was to establish an advisory firm that stands apart from the rest - one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today's challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.What You'll Do
Manage the full support ticketing lifecycle via FreshDesk, from ticket receipt and assignment, to resolution reported back to customer
Manage the full optimization lifecycle from initial scope to implementation
Manage Support & Optimization Consultants, with the responsibility to ensure target utilization and certifications of direct-reports are achieved
Coordinate consultants, stakeholders, and any other relevant resources to ensure Support & Optimization objectives are met
Work with customers to understand and rapidly resolve their support issues, or reconfigure NetSuite to meet customer's expectations with regard to optimization needs
Identify and manage optimization risks and issues, and implement appropriate mitigation strategies
Ensure that support tickets are registered and resolved rapidly, or within whatever suitable timeframe is stated to the customer, and that said support meets or exceeds customer expectations
Conduct post-Support & Optimization service reviews to identify areas for improvement and ensure that lessons learned are documented, grooved in with the consultants and incorporated into future service
Serve as a NetSuite Support & Optimization subject matter expert and provide guidance to teams and customers as needed
Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
What You'll Bring
Bachelor's degree in Business, Information Systems, or related field
NetSuite Suite Foundation, Administrator or ERP Consultant Certification or equivalent experience preferred
5+ years of experience managing NetSuite implementations, support issues, and optimization projects
Consulting firm experience preferred
Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
Strong project management skills, with experience managing multiple projects simultaneously
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and consulting teams
Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
Demonstrated ability to manage budgets, resource allocation, and project timelines
#LI-KM2#LI-Hybrid
Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site:
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Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.
As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.
$60k-99k yearly est. Auto-Apply 60d+ ago
EHS Engineering and Design Support Manager
Givaudan Ltd. 4.9
Remote academic support center director job
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
EHS Engineering & Design Support Manager - Your future position?
As the EHS Engineering & Design Support Manager you will act as the primary point of contact for all EHS matters within capex projects, potentially ranging from the installation of a piece of plant to the design and construction of a green-field site.
You will be involved with projects in both Fragrance & Beauty and Taste & Wellbeing divisions. Whilst your primary role is to support projects in Asia, you could also be involved in projects in other regions. Working closely with the members of the project teams, you will ensure that all EHS hazards and risks associated with the projects are identified and adequately controlled in the design and solution implemented. In addition, you may support global or regional EHS campaigns in Asia (supporting the Regional EHS Directors or other members of the Global EHS CoE team).
Key Responsibilities:
* Support capex projects: Provide technical EHS expertise to project teams across the F&F business in Asia, ensuring compliance with regional regulations and corporate EHS standards to deliver a solution with EHS as an intrinsic element. This will be achieved both by applying your personal knowledge and expertise and by involving other subject matter experts within the Global EHS CoE team as required. You will act as the link between the project team and the CoE.
* Risk Assessment Leadership: Lead risk identification and assessment during projects, engaging the project team and other stakeholders as required.
* Technical Support: Working with the Engineering CoE, support the development and design of solutions to EHS issues identified either during projects or as part of a larger enhancement of operational capabilities.
* Operations Partnership: Collaborate with Operations to provide guidance and expertise on technical EHS engineering issues, including, but not limited to, fire protection, explosion prevention, exposure control and machine safety.
* Partner with Regional EHS Directors: contribute technical support to regional LFE processes, including supporting incident and HIPO investigations.
* Methodology Development: Contribute to, enhance and implement risk analysis methodologies and technical guidelines and standards.
* Promote sharing of best practices and technical EHS engineering solutions between projects and sites.
* Cultural Improvement: Contribute to enhancing technical EHS knowledge and culture in the region and beyond, through technical EHS training and education.
* Cross-Functional Contribution: Actively participate in cross-functional projects supporting regional/global leadership team.
* Act as an auditor in Internal EHS audits.
You?
Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us - and impact your world.
Your professional profile includes:
* Possess a Degree in Chemical Engineering, Process Engineering, EHS or similar discipline.
* Minimum 7 years of proven track record in both Engineering and EHS scope of work.
* Strong understanding of global, regional and industry codes and standards relating to EHS.
* Proven experience working in a multicultural environment and within multi-disciplinary teams.
* Demonstrated ability to manage diverse stakeholders and to influence people at all levels of the company.
* Ability to work on multiple projects at the same time and to manage changing priorities.
* Experience within the fields of plant design, equipment integrity and facilities operation would be beneficial.
* Excellent communication skills in English, both verbal and written.
* Open to frequent traveling in Asia.
* Open for candidates to be based in India (Pune), China (Shanghai), Indonesia (Cilodong) or Singapore.
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote working: On-site
At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
$60k-94k yearly est. 60d ago
Publisher Support Manager
Freestar 4.3
Remote academic support center director job
Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content.
Job Summary:
Reporting to the Director or Associate Director of Publisher Support, our Publisher Support Managers are AdOps experts who are the first point of escalation for our Customer Support Managers and Yield team as we work to fulfill the needs of our publishers. From troubleshooting ad tag implementations to hunting down bad ads, Publisher Support Managers play a central role in a successful relationship with our publishers. As a core member of our support team, you need to keep a cool head in spite of “fire drills” going on all around you.
The key pillars of our Publisher Support team are:
Attention to Detail. A lot of your day will be spent following client specs and delivering on those. A rogue 300x600 where only a 300x250 should have been delivered is no bueno.
Analysis. You're going to be looking at a lot of data, so you need to be comfortable with navigating through and combining data sets
Flexibility. You will manage multiple requests simultaneously, prioritizing them calmly while ensuring every voice is heard.
Product Knowledge. Utilize the tools the company affords you to learn what is going on at Freestar, but also have the willingness to keep up with our constantly changing industry.
Technical Comfort. A strong background and comfort with AdOps, Yield, and ad serving. Reading ad code and troubleshooting technical issues should be second nature to you.
Responsibilities:
Address cases in the support ticketing system and escalate any complex issues to the Support Engineering team
Demonstrate strong written communication by providing clear, constructive feedback/instructions in tickets, and resolve issues promptly with a positive, solutions-focused attitude
Maintain the sterling reputation of the support team through thoughtful, positive communication with all other internal teams at Freestar
Work directly with the onboarding team to set up and QA new publishers as needed
Qualifications:
3-5 years (minimum) Advertising Operations/Publisher Support experience
Available to work in EST or PST time zone
Comfortable troubleshooting HTML, CSS, and basic JavaScript
Experience with direct sold campaigns, programmatic, PMPs, and header bidding
Expert knowledge of Google Ad Manager (GAM); strong understanding of Excel, and Google Products
Experience in finding the source of bad programmatic ads
An advanced understanding of the programmatic advertising world
Excellent written and verbal communication
We'd also like to see:
A passion for writing and maintaining technical documentation
Internal motivation with a strong sense of urgency to drive projects to completion
Strong organizational skills with the ability to navigate multiple competing priorities
Professional maturity, aptitude, and confidence
Teamwork, interpersonal and relationship-building skills, with the ability to lead by influence and example
What you can expect in return:
Full-Time, Salaried Position
Fully remote company, with collaborative asynchronous teamwork.
The opportunity to be part of something BIG
Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship
$72k-115k yearly est. Auto-Apply 7d ago
Manager, NGP VAN Support
Bonterra Resources
Remote academic support center director job
US Salary Range: $80,769.23 - $105,000
About Us
NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.
About the Role
We are seeking a forward-thinking, strategic, and hands-manager to help lead our NGP VAN Support team. This individual will balance operational leadership with subject matter expertise, contributing to both the day-to-day management of cases and the long-term success of the department. The Manager, NGP VAN Support plays a crucial role in client support, team development, and cross-functional collaboration.
Key Responsibilities
Casework:
Engage directly with client cases, including both new and escalated issues, ensuring timely and accurate resolution.
Team Management:
Successfully manage Team Leads and Client Support Specialists, providing direction, coaching, and accountability. Set clear goals and hold staff responsible for performance and service excellence. Provide feedback to direct reports weekly and assist them in steps to achieving their long-term goals.
Escalation Handling:
Act as the point of escalation for Team Leads and Client Support Specialists, owning the resolution of complex client issues and ensuring appropriate follow-through. Track escalated issues across cross-functional commitments and timelines to resolution.
Queue & Capacity Management:
Take ownership of queue management, documentation, and help implement team processes for case handling and phone service.
Onboarding/Training:
Collaborate with NGP VAN Support Leadership on training plans for new hires. Work with Training and Education team to identify gaps in documentation and suggest improvements to resolve frequent issues.
Leadership & Advocacy:
Take initiative to advocate for resources and attention when needed. Exhibit a collaborative and leadership-driven approach to problem-solving and team development.
Qualifications:
Proven experience (2+ years) in a management role within client services or a related field
Deep expertise in Political Fundraising and/or Campaign Finance Compliance (or a demonstrated ability to learn and lead within new domains)
Strong leadership, conflict resolution, and negotiation skills
Demonstrated ability to manage complex processes and resolve operational issues
Excellent communication and interpersonal skills
Ability to think strategically while executing on the details
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
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Our Culture
At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.
Compensation & Benefits
We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.
Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.
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Equal Opportunity & Accommodations
At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.
If you require a reasonable accommodation during the application process, please submit a request.
$80.8k-105k yearly Auto-Apply 5d ago
Specialty Support Manager
The Aspen Group 4.0
Remote academic support center director job
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager.
Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules.
Essential Responsibilities:
- Prepare teams prior to Specialist start date.
- Coordinate Specialty Onboarding with key departments and team members:
Specialist, PSC & Field.
Deliver and receipt of equipment, instruments, meds, and supplies in Workday.
- Acclimate Specialist to offices and our business
Travel with them their first week.
- Transitioning them to their designated Specialist Field Manager.
- Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role.
- While in the markets train Directors, RM and OM on scheduling and support of their Specialist.
- Work with the Doctors on Specialty utilization and value Specialty brings.
- Coach Directors, Regional Managers, OM, and Doctors:
Commit and build Specialty schedules
Review and maintaining schedules
Overall provider efficiency
Requirements/Qualifications:
• Education Level: Associate degree or equivalent is required.
• Job Related/Industry Experience: 1-3 years
• General business knowledge: Understanding of field operations.
• Strong communication skills: Verbal and written.
• Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred.
• Previous Dental/Specialty assistant experience is required.
• Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow.
• Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems.
• Ability to run Excel macros and basic formula/function skills.
• Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system.
• Ability to conduct up to 90% of domestic travel.
Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.)
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
If you are an applicant residing in California, please view our privacy policy here: *********************************************************************************
View CA Privacy Policy
$65k-70k yearly Auto-Apply 4d ago
Director of Experiential Advising and Support
Kenyon College Inc. 4.2
Academic support center director job in Gambier, OH
Kenyon College is conducting a search for a qualified individual to fill the position of Director of Experiential Advising and Support. This is a full-time, 12-month administrative position responsible for supporting key programs in experiential learning and academicsupport, many of which are new and developing in response to Kenyon's Strategic Plan.
The position reports to the Dean for Academic Advising and Support.
The responsibilities of the Director of Experiential Advising intentionally span the Academic and Student Affairs Divisions of the College, linking students to experiential opportunities and helping them understand the connections between those experiences to their academic work.
As a key member of the student support team in the Academic Advising Office, this position will also collaborate with the Career Development Office, the Director of First-year Experience, the Dean of Student Development and other offices inside and outside the Academic Division.
$65k-81k yearly est. 27d ago
Specialty Support Manager
Aspen Dental Management 4.0
Remote academic support center director job
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager.
Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules.
Essential Responsibilities:
- Prepare teams prior to Specialist start date.
- Coordinate Specialty Onboarding with key departments and team members:
Specialist, PSC & Field.
Deliver and receipt of equipment, instruments, meds, and supplies in Workday.
- Acclimate Specialist to offices and our business
Travel with them their first week.
- Transitioning them to their designated Specialist Field Manager.
- Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role.
- While in the markets train Directors, RM and OM on scheduling and support of their Specialist.
- Work with the Doctors on Specialty utilization and value Specialty brings.
- Coach Directors, Regional Managers, OM, and Doctors:
Commit and build Specialty schedules
Review and maintaining schedules
Overall provider efficiency
Requirements/Qualifications:
• Education Level: Associate degree or equivalent is required.
• Job Related/Industry Experience: 1-3 years
• General business knowledge: Understanding of field operations.
• Strong communication skills: Verbal and written.
• Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred.
• Previous Dental/Specialty assistant experience is required.
• Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow.
• Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems.
• Ability to run Excel macros and basic formula/function skills.
• Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system.
• Ability to conduct up to 90% of domestic travel.
Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.)
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
If you are an applicant residing in California, please view our privacy policy here: *********************************************************************************
View CA Privacy Policy
$65k-70k yearly Auto-Apply 4d ago
Learn more about academic support center director jobs