Dispatcher jobs at Acadian Ambulance - 4 jobs

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Purpose: The Transport and Dispatch Supervisor will ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards. Main Duties and Responsibilities: * Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers * Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries * Condition the shipments as required * Create the applicable Route Legs depending on the service * Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries * Track every shipment using the Maestro Wiki report designed for Dispatch * Confirm that every recovery is complete by matching the information against the manifest during reception process * Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro) * Provide periodical inspection to the vehicles to confirm that they are in proper conditions * For NFO shipments provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office * Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly Qualifications: * Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc) * Proven work experience as a dispatch lead or supervisor * The ideal candidate has experience from working in a GDP environment * Proven ability to implement process improvement initiatives * Leadership skills and ability to manage staff * Strong decision making and problem-solving skills * Strong attention to detail and truly cares about quality * Excellent communication skills Working Conditions: Flexibility in working hours. Physical Requirements: Sitting and standing for periods of time. Lifting is restricted to < 50 lbs. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range:

The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. Essential Functions: The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following: Receive and prioritizes all incoming telephone calls. Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel. Efficiently communicate incoming information accordingly in a timely manner. Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications. Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees. Obtains required information from party requesting medical transport (as set forth by communications manager). Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel's, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate. Participate in training programs as required. Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors. Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry. Data verification as directed by the Operations Supervisor Obtain and relay phone messages for Company Administrative personnel Identify potential issues as they relate to daily call volume. Understand payor matrix and it's relation to covered services and level of services. Additional Duties: The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following: Attends all communication meetings. Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel. Assist with providing information for investigations of incidents as required. Perform other job related duties as assigned by Communications Supervisor or Communications Manager. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this position must possess the following qualifications: Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines. Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs. Typing 40 wpm (minimum). Must have the ability to consistently deliver outstanding customer service to all internal and external customers. Highly dependable and ability to meet internal deadlines consistently. Strong organization skills and attentiveness to detail. Flexible and adaptable, willing and able to adjust to rapidly changing priorities. Must have the ability to work independently as well as in groups. Ability to maintain a professional manner and appearance at all times. Knowledge of the Central Florida area and the outlining counties (Osceola & Polk) preferred. Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances. Have no non-correctable deficiency in normal vision. Be able to function in a high stress environment where the work goes from minimal to overload within moments. Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously. Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions. Experience preferred but not required. Education Requirements: The individual in this position must possess the following education requirements: High school diploma or general education degree (GED). Physical Requirements: The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Occasionally: Must have the ability to lift, carry and balance up to 15 pounds. Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher. Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. Equipment Operated: The individual in this position must be familiar with using the following equipment to perform the essential functions of this job. Occasionally: Fax machine, copy machine, hole-punch, calculator. Frequently: Printer, telephone, clock. Constantly: Computer Environmental Conditions: While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate to loud. The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. American Ambulance Central Florida is a Federal Contractor. American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.

JOB SUMMARY: Receive and dispatch emergency requests for ground and air ambulance responses: direct inbound and outbound telephone calls to appropriate departments, internal and external. EQUIPMENT: Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced. DUTIES AND RESPONSIBILITIES: Except as explicitly noted, the following functions are considered essential to this position. Assists ground and/or air resources for emergency responses. Coordinates first responder notification of fire departments and other agencies as required. Receives and keypunches requests for ground and air response. Documents daily activity. Provides pre-arrival instructions using EMD. Trains new Communication Center employees as requested. These duties, responsibilities, requirements, and conditions are not intended to be all-inclusive and may be expanded to include other duties, responsibilities, requirements, and conditions. QUALIFICATIONS: High School Diploma or GED. Minimum 1 year of emergency dispatch required. Sign-on bonuses available for those with 2+ years of experience. National and/or State certification as an Emergency Medical Technician or higher, determined by appropriate state requirements, preferred. Completion of the EMD certification is required. INTERPERSONAL REQUIREMENTS: Maintain social, ethical, and organizational norms. Achieve the accomplishment of all task details, no matter how small. Maintain strong personal motivation; develop a sense of ownership of your work and results. Must have a sense of urgency for all work performed. Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers, and the general public. TRAINING REQUIREMENTS: Orientation to job requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.