Acceptance Insurance jobs - 108 jobs

The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements. Client Service & Support Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions. Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements. Assist clients with policy changes, cancellations, reinstatements, and general account updates. Review client accounts to ensure accuracy and identify gaps in coverage or service needs. Policy Administration Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Claims Support Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Team & Operational Support Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Customer Experience & Retention Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Required Qualifications Valid Florida 4-40 Customer Representative License. 3-5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.

Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team Position Summary: As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Responsibilities: Provide exceptional customer service to policyholders via phone, email, and in-person interactions Assist clients with policy changes, billing inquiries, claims, and general insurance questions Educate clients on available coverages, products, and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross-selling and upselling Qualifications: High school diploma or equivalent required; college degree a plus 4-40 Customer Service License required 1+ years of experience in insurance or a customer service-related role preferred Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us? Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in people's lives

Job Description Remote Sales Producer (1099 Independent Contractor - Commission Only) The Duval Agency is a dynamic, Florida-based, independent insurance agency. We provide leading-edge personal lines, commercial/business, and offer full support for new production so you can focus on growing your book of business. What You'll Do: Generate new business across a wide array of lines: homeowner's, auto, commercial/business Use consultative selling techniques to engage prospects, uncover needs, and offer tailored insurance packages. Manage the full sales cycle: lead generation, follow-up, quote presentation, closing, and new production. Meet and exceed production targets in a high-growth environment. For those with an existing book of business, leverage your relationships and drive new growth opportunities. Qualifications: Must be based in Florida. (Work may be fully remote or from our Sunrise, FL office.) MUST hold a valid Florida insurance license: 2-20 Property & Casualty, required. Ideally 1+ year of professional experience in insurance sales, general sales, real estate, or another client-facing role. Strong communicator, self-motivated, organized, able to build rapport and close deals. An existing book of business is a plus (but not required). Compensation & Opportunity: This is a commission-only position - for independent contractors (1099). We offer the highest percentage split in the industry. For the right candidate, there is the potential for equity ownership in the agency. Comprehensive back-office and operations support provided so you can focus on sales and production. If you're licensed in Florida motivated to build or expand your book of business, and ready to earn top commissions - we want to speak with you. Apply today!

About Brightway Established in 2008 Brightway has grown to become one of the largest privately owned propertycasualty insurance distribution companies in the US with more than 350 agencies in 38 states and more than 14 billion in annual premiums Brightway is a purpose and core value driven organization We provide a blueprint for a future proofed life Through our successful model agency owners focus on protecting their clients most important assets through consultation curated choice and confidence While Brightway focuses on our agency owners through back office marketing support and constant learning and development Additionally Brightway builds integrates and launches best in class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success Scope Under general supervision provides a broad range of insurance related customer service and business development support and services to our AAOs as well as existing customers in order to maintain and strengthen relationships Plays a key role as the facevoice of Brightway to inbound callers and those who receive outbound calls Works with all levels of the organization to promptly resolve issues to ensure satisfaction Job Responsibilities Handles requests received in inbound phone calls and emails from customers agents and others Proactively makes outbound phone calls with the purpose of providing service or selling additional productsservices Fulfills requesters needs ensuring satisfaction Acts as mentor to those less experienced Listens to and incorporates feedback Documents activities and follow up in appropriate systems regularly and accurately Performs other related duties as assigned Reports activity and outcomes to manager Skills Licenses Certifications Strong customer service mindset a desire and ability to deliver service that provides a high level of satisfaction Strong communicator; must be able to convey ideas in a clear and concise manner Ability to learn new Brightway systems and procedures Independent judgment and decision making Ability to learn embrace and put into practice new concepts and skills Able to gather and analyze facts and data draw inferences weigh alternatives and present logical solutions Able to manage own time activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart Accountable and Trustworthy Education and Experience This position requires a bachelors degree and 2 5 years experience in Commercial Lines Customer Service or a related field The applicant must be proficient in Microsoft Office products Word Excel Outlook PowerPoint and must have a Property and Casualty license This position is based in Jacksonville Florida Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration We are dedicated to ensuring that our hiring promotion and training practices reflect this commitment We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve

About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Scope Brightway Insurance's dynamic 6 to 12-month program is designed to cultivate business professionals into future industry leaders. Through comprehensive training and mentorship in product knowledge, sales techniques, and business operations, you'll gain the skills needed to excel. Tailored to your progression, the program offers a phased approach with specific milestones and support structures, ensuring your success in this stable yet dynamic industry. Embark on a journey from onboarding and education to hands-on experience with the possibility of ownership of a thriving business, all within a supportive and growth-oriented environment. As a Business Development Associate at Brightway you will... Gain a deep understanding of Brightway s business model and proven operational practices Engage with warm leads from Brightway s existing book of business to generate new opportunities Develop new carrier leads through prospecting and lead development Maintain a book of business, focusing on territory development and relationship retention. Conduct proactive outreach via calls and emails to promote Brightway s value proposition Under general supervision, focus on sales, leads, retention, customer service and community of Brightway with our carriers Efficiently organize and prioritize daily tasks using calendars, checklists, and planning tools Maintain consistent and professional communication through email and internal systems Identify and recommend opportunities to improve processes and enhance sales performance Accurately document all activities and follow-ups in tracking systems Collaborate with team members to support seamless operations and shared goals What we are looking for: Ability to obtain Personal Lines licensure within 2 months Ability to perform work with a high degree of accuracy, exceptional attention to detail Superior customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) Superior interpersonal skills Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner Excellent independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Superior ability to manage own time, activities and resources, models behavior for others Can demonstrate Brightway values of Smart, Accountable and Trustworthy This position requires a bachelor s degree and 0-3 years experience in a customer service or sales environment Education or experience focused in insurance, risk management or entrepreneurship is preferred, but not required. Program Details: The program duration ranges from 6 to 12 months, depending on the employee s progression and the nature of the role they transition into upon program completion. Program Graduation Career Paths: Join Brightway s Client Engagement Center to support and service customers Contribute as a producing agent at a Brightway franchise location Launch your own Brightway Agency in a mutually agreed-upon city and state, contingent upon meeting established production metrics This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

Job Description Brightway Insurance is Hiring a Full-Time Sales Representative- Remote 1099 Contractor in Clearwater, FL. Brightway Insurance, one of the nation's largest and fastest-growing independent personal lines insurance agencies, is seeking a motivated Insurance Sales Representative to join our team. This is an excellent opportunity for individuals with a proven track record in sales who are eager to build a rewarding career in the insurance industry. As a Brightway Sales Representative, you'll focus on developing client relationships within your community and offering Auto, Home, flood and pet insurance. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks. Key Responsibilities Sell Home, Auto, Pet, Flood insurance using consultative sales techniques. Identify and engage potential customers through established lead-generation methods. Advise clients on tailored insurance solutions that meet their unique needs. Participate in incentive programs and sales contests to drive performance. Attend industry networking events to build relationships and support business development. Consistently surpass sales targets for new business quotes and policy issuances. Qualifications Must currently hold a valid Florida 220 license. Proven experience in sales administration, retail sales, or customer-facing roles. Experience in a fast-paced sales environment is preferred. Strong verbal and written communication skills, with the ability to engage and persuade customers effectively. Excellent interpersonal skills, demonstrating the ability to build rapport and maintain positive relationships with customers and colleagues. Strong analytical skills to understand coverage details and underwriting guidelines, enabling informed decision-making. Excellent organizational and time-management skills. Fluency in English is required, bilingual preferred. Persuasive negotiation abilities to effectively close sales and meet targets. Ability to adapt to changing environments and customer needs, demonstrating flexibility and resilience. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. As a leading agency, we provide the support, training, and resources you need to succeed. Take the next step in your career as a Sales Representative-apply today!

Brightway Insurance is hiring a Full-Time Client Concierge in Saint Augustine As a Client Concierge you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a crucial role in maintaining our agency's reputation for excellence and ensuring client satisfaction. Key Responsibilities Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services. Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing. Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions. Maintain organized client records, process paperwork, and manage scheduling to support agency operations. Follow up with clients to ensure satisfaction and encourage policy renewals and referrals. Qualifications High school diploma or equivalent; college degree preferred. Previous experience in customer service, insurance, or administrative roles is advantageous. Strong communication, organizational, and multitasking abilities; proficiency in Microsoft Office Suite and CRM software. Possession of a 4-40 Customer Representative license is preferred or the willingness to obtain one. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. Take the next step in your career as a Client Concierge-apply today!

Job Description Are you looking to grow? So are we! GreatFlorida Insurance in Clearwater, Florida, is seeking a friendly, organized, and customer-driven individual to join our team as a Full-Time Front Desk Receptionist. In this role, you'll be the first point of contact for our clients, creating a welcoming atmosphere while assisting with daily office operations. Your positive attitude, professionalism, and strong communication skills will make you the perfect fit for this role. We pride ourselves on delivering top-notch customer service, and we are looking for someone who can help create an excellent experience for every person who walks through our doors. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today! Benefits Annual Base Salary + Bonus Opportunities Hands on Training Career Growth Opportunities Paid Time Off (PTO) Evenings Off Mon-Fri Schedule Retirement Plan Paid Holidays Responsibilities Maintain a professional appearance and greet all customers in a warm, professional, and helpful manner. Answer and direct phone calls promptly and accurately. Manage front desk operations, including scheduling and routing messages. Assist with filing, scanning, and office organization. Support the team with general administrative tasks and processing. Ensure a positive and welcoming client experience from start to finish. Requirements Previous front desk, receptionist, or customer service experience preferred. Friendly and professional demeanor with strong interpersonal skills. Ability to multitask and stay organized in a busy office environment. Basic computer skills and comfort learning office software. Bilingual, fluent in both English and Spanish, is a plus.

Job Description Brightway Insurance is a leading property and casualty insurance distribution company with over 400 franchise locations in 40 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team Position Summary: As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Responsibilities: Provide exceptional customer service to policyholders via phone, email, and in-person interactions Assist clients with policy changes, billing inquiries, claims, and general insurance questions Educate clients on available coverages, products, and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross-selling and upselling Qualifications: High school diploma or equivalent required; college degree a plus 4-40 Customer Service License required 2+ years of experience in insurance or a customer service-related role. Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us? Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in people's lives

Job Description About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients' most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope Under general supervision, provides a broad range of insurance-related customer service and business development support and services to our AAOs as well as existing customers in order to maintain and strengthen relationships. Plays a key role as the “face/voice of Brightway” to inbound callers and those who receive outbound calls. Works with all levels of the organization to promptly resolve issues to ensure satisfaction. Job Responsibilities Handles requests received in inbound phone calls and emails from customers, agents and others Proactively makes outbound phone calls with the purpose of providing service or selling additional products/services Fulfills requesters' needs, ensuring satisfaction Acts as mentor to those less experienced Listens to, and incorporates, feedback Documents activities and follow up in appropriate systems regularly and accurately Performs other related duties as assigned Reports activity and outcomes to manager Skills, Licenses, Certifications Strong customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Strong communicator; must be able to convey ideas in a clear and concise manner Ability to learn new Brightway systems and procedures Independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze facts and data, draw inferences, weigh alternatives and present logical solutions Able to manage own time, activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart, Accountable and Trustworthy. Education and Experience This position requires a bachelor's degree and 2-5 years' experience in Commercial Lines Customer Service or a related field. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and must have a Property and Casualty license. This position is based in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

Advance your career with Brightway Insurance The Calabrese Agency We offer access to more markets than other agencies allowing our agents to provide customized insurance solutions tailored to each clients unique needsat a price they can afford We are expanding and looking for motivated insurance professionals or individuals with a proven track record of success who are eager to build a rewarding career At Brightway we invest in your success with industry leading sales training lead generation support and mentorship from top performing agents As a Brightway Insurance Sales Representative youll focus on developing client relationships within your community and offering a full suite of insurance products including Auto Home Commercial and Life Insurance Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks Key Responsibilities Sell Auto Home Life and Commercial Insurance using consultative sales techniques Identify and engage potential customers through established lead generation methods Advise clients on tailored insurance solutions that meet their unique needs Develop and maintain strong business relationships Participate in incentive programs and sales contests to drive performance Consistently exceed sales targets for new business quotes and policy issuance Qualifications Experience in a fast paced sales environment preferred High school diploma required Strong communication and interpersonal skills Persuasive negotiation abilities Excellent organizational and time management skills to thrive in a dynamic semi autonomous environment Analytical skills to understand coverage details and underwriting guidelines If youre ambitious driven and ready to grow in a thriving industry join Brightway Insurance The Calabrese Agency and take the next step in your career

Brightway Insurance is Hiring a Full-Time Sales Representative- Remote 1099 Contractor in Clearwater, FL. Brightway Insurance, one of the nation's largest and fastest-growing independent personal lines insurance agencies, is seeking a motivated Insurance Sales Representative to join our team. This is an excellent opportunity for individuals with a proven track record in sales who are eager to build a rewarding career in the insurance industry. As a Brightway Sales Representative, you ll focus on developing client relationships within your community and offering Auto, Home, flood and pet insurance. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks. Key Responsibilities Sell Home, Auto, Pet, Flood insurance using consultative sales techniques. Identify and engage potential customers through established lead-generation methods. Advise clients on tailored insurance solutions that meet their unique needs. Participate in incentive programs and sales contests to drive performance. Attend industry networking events to build relationships and support business development. Consistently surpass sales targets for new business quotes and policy issuances. Qualifications Must currently hold a valid Florida 220 license. Proven experience in sales administration, retail sales, or customer-facing roles. Experience in a fast-paced sales environment is preferred. Strong verbal and written communication skills, with the ability to engage and persuade customers effectively. Excellent interpersonal skills, demonstrating the ability to build rapport and maintain positive relationships with customers and colleagues. Strong analytical skills to understand coverage details and underwriting guidelines, enabling informed decision-making. Excellent organizational and time-management skills. Fluency in English is required, bilingual preferred. Persuasive negotiation abilities to effectively close sales and meet targets. Ability to adapt to changing environments and customer needs, demonstrating flexibility and resilience. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. As a leading agency, we provide the support, training, and resources you need to succeed. Take the next step in your career as a Sales Representative apply today!

The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements. Client Service & Support Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions. Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements. Assist clients with policy changes, cancellations, reinstatements, and general account updates. Review client accounts to ensure accuracy and identify gaps in coverage or service needs. Policy Administration Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Claims Support Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Team & Operational Support Provide guidance and support to junior CSRs and team members. Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Customer Experience & Retention Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Required Qualifications Valid Florida 4-40 Customer Representative License. 3-5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.

Job Description About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation's largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. ----------------------------------------------------------------------------------------------------------------------------------------- Scope Under general supervision, the Surplus Lines Advisor provides front-line customer service and support to agents and clients within the Surplus Lines department. As the voice of Brightway, this role is responsible for efficiently and accurately handling service requests while fostering strong business relationships with agents, carrier partners and customers. The ideal candidate is detail-oriented, adaptable and committed to delivering high-quality results in alignment with Brightway's core values and performance standards. Job Responsibilities Manage and resolve incoming service requests using Brightway systems, including Fusion, MaxAgent, AMS, and others. Support agents and customers by handling inbound calls, responding to suspense and case items, and performing outbound follow-up when necessary. Ensure timely and accurate resolution of tasks with a focus on quality and productivity, targeting a goal of 4.5 or higher completed items per productive hour, minimum 90% QA average, max productive time of 3.5. Follow protocols, maintain professionalism, and utilize proper resources to achieve contact resolution. Adhere to scheduled work assignments and manage time effectively to maximize productive hours and minimize unproductive time. Demonstrate agility in applying feedback and guidance from leaders to improve performance and maintain service excellence. Uphold Brightway's standards of customer experience, collaboration, and adaptability by embodying the company's core values. Participate in ongoing learning and contribute to a culture of continuous improvement. Perform other duties as assigned to support departmental and organizational objectives. Skills, Licenses, Certifications Strong customer service orientation with the ability to deliver satisfaction through efficient, accurate, and professional interactions. Excellent communication skills-clear, concise, and effective in both written and verbal formats. Ability to apply critical thinking and make sound decisions based on available information and established procedures. Demonstrates flexibility and adaptability in a dynamic work environment. Self-motivated and accountable; able to manage time, follow schedules, and maintain a high level of productive availability. Comfortable working both independently and collaboratively to meet goals. Eager to learn, grow, and contribute to a positive team culture. Committed to quality outcomes that protect customers and uphold Brightway's reputation. Education and Experience High school diploma or equivalent 0-3 years' experience in Personal Lines Customer Service or a related field Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Familiarity with Brightway systems and insurance industry concepts. Must have 20-44 license ----------------------------------------------------------------------------------------------------------------------------------------- Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.

Brightway Insurance is hiring a Full-Time Client Concierge in PVB As a Client Concierge you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a crucial role in maintaining our agency's reputation for excellence and ensuring client satisfaction. Key Responsibilities Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services. Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing. Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions. Maintain organized client records, process paperwork, and manage scheduling to support agency operations. Follow up with clients to ensure satisfaction and encourage policy renewals and referrals. Qualifications High school diploma or equivalent; college degree preferred. Previous experience in customer service, insurance, or administrative roles is advantageous. Strong communication, organizational, and multitasking abilities; proficiency in Microsoft Office Suite and CRM software. Possession of a 4-40 Customer Representative license is preferred or the willingness to obtain one. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. Take the next step in your career as a Client Concierge-apply today!

Job Description The Opportunity Brightway Insurance is seeking a highly motivated and results-driven, Experienced Insurance Sales Producer in Ponte Vedra, FL. In this role, you'll be responsible for providing exceptional customer service, analyzing insurance needs, and recommending suitable insurance policies to clients. Responsibilities Quote and sell insurance products to potential clients Build and maintain strong relationships with clients to ensure customer satisfaction Analyze clients' insurance needs and provide appropriate recommendations Explain policy details, coverage limits, and exclusions to clients Assist clients in completing insurance applications and necessary paperwork Process policy changes, endorsements, and claims accurately and efficiently Stay updated on industry trends, regulations, and changes in insurance policies Collaborate with underwriters to negotiate terms and conditions for policies Minimum Required Qualifications: Currently hold a valid 20-44 OR 2-20 Florida Property and Casualty Insurance License at time of application 1-2 years of Insurance Sales Experience Excellent interpersonal and communication skills Strong analytical skills with the ability to analyze data and make informed decisions Compensation: Annual Base Salary, PLUS commissions Guaranteed Annual Salary: $35-$40K (based upon experience) Average 1st year total earnings ranges from $55-75K Benefits and Perks: Medical Insurance Paid Time Off If you're a motivated individual with a passion for sales and helping others, we encourage you to apply. Join Brightway today and take the next step in your career!

Sales Representative- Part Time Brightway Insurance The Schor Agency- an independent Brightway-affiliated agency- is hiring on behalf of Brightway corporate for a Sales Representative in Hollywood, FL. We're seeking a motivated individual to help clients protect their futures. What You ll Do Utilize a consultative, needs-based sales approach to effectively sell personal insurance lines. Assess clients unique circumstances and deliver customized insurance solutions that precisely align with their needs. Expand your client base by attending and engaging in networking events, seminars, and community opportunities to cultivate new business. Consistently achieve or exceed defined sales goals, maintaining a strong performance record in both short- and long-term metrics. Deliver exceptional, tailored service that strengthens client loyalty, fosters long-term relationships, and drives positive referrals. What We re Looking For Current Florida insurance license (2-20), required. Minimum of 2 years of insurance sales experience, required. Highly self-motivated and organized. Exceptional communication and relationship-building skills. Who We Are One of the nation s fastest-growing independent agencies, Brightway has 350+ franchises across 38 states and $1.4B+ in annual premiums. Ready to launch your career? Apply today!

About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Scope Under general supervision the Surplus Lines Advisor provides front line customer service and support to agents and clients within the Surplus Lines department As the voice of Brightway this role is responsible for efficiently and accurately handling service requests while fostering strong business relationships with agents carrier partners and customers The ideal candidate is detail oriented adaptable and committed to delivering high quality results in alignment with Brightways core values and performance standards Job Responsibilities Manage and resolve incoming service requests using Brightway systems including Fusion MaxAgent AMS and others Support agents and customers by handling inbound calls responding to suspense and case items and performing outbound follow up when necessary Ensure timely and accurate resolution of tasks with a focus on quality and productivity targeting a goal of 45 or higher completed items per productive hour minimum 90 QA average max productive time of 35 Follow protocols maintain professionalism and utilize proper resources to achieve contact resolution Adhere to scheduled work assignments and manage time effectively to maximize productive hours and minimize unproductive time Demonstrate agility in applying feedback and guidance from leaders to improve performance and maintain service excellence Uphold Brightways standards of customer experience collaboration and adaptability by embodying the companys core values Participate in ongoing learning and contribute to a culture of continuous improvement Perform other duties as assigned to support departmental and organizational objectives Skills Licenses Certifications Strong customer service orientation with the ability to deliver satisfaction through efficient accurate and professional interactions Excellent communication skillsclear concise and effective in both written and verbal formats Ability to apply critical thinking and make sound decisions based on available information and established procedures Demonstrates flexibility and adaptability in a dynamic work environment Self motivated and accountable; able to manage time follow schedules and maintain a high level of productive availability Comfortable working both independently and collaboratively to meet goals Eager to learn grow and contribute to a positive team culture Committed to quality outcomes that protect customers and uphold Brightways reputation Education and Experience High school diploma or equivalent 0 3 years experience in Personal Lines Customer Service or a related field Proficiency in Microsoft Office Suite Word Excel Outlook PowerPoint Familiarity with Brightway systems and insurance industry concepts Must have 20 44 license Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow

About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Scope The Engagement Center ensures that Brightway clients receive exceptional service This position provides a broad range of insurance related customer service and business development support by cultivating maintaining and enhancing an organizations relationships with its clients & Agency Owners This role contributes to Brightways retention and community building efforts with carriers ensuring seamless service delivery This individual will play a pivotal role in ensuring that clients feel valued and understood which is crucial to fostering long term loyalty and satisfaction Job Responsibilities Client Interaction & Support Manage inbound requests via phone email and other communication channels ensuring timely and effective resolutions Provide exceptional service by addressing inquiries processing requests and resolving concerns with professionalism and efficiency Documents interactions accurately in CRM and other systems Sales & Retention Proactively engage and maintain relationships with clients through outbound calls to offer additional products policy reviews and solutions tailored to their needs Implement upsell and cross sell opportunities to drive business growth while ensuring client satisfaction Drive policy renewals and retention efforts by educating clients on coverage options and benefits Process Improvement & Collaboration Leverage emerging technology to streamline workflows improve efficiency and enhance the client experience Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies Collaborate with internal teams and external agents to improve service quality and operational effectiveness Skills Licenses Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences Ability to learn and effectively use Brightway systems CRM tools and insurance platforms High level of accuracy attention to detail and ability to multitask in a fast paced environment Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem solving skills with the ability to assess customer needs and present logical solutions Demonstrated ability to work both independently and as part of a team contributing to shared goals Tech savvy with a willingness to adopt and leverage new tools and processes Education and Experience This position requires a bachelors degree and 2 4 years experience in a customer service or sales environment Education or experience focused on insurance risk management or entrepreneurship is preferred but not required This position is onsite in Jacksonville Florida Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow