Access Community Health Centers jobs - 43 jobs

Registrars are the first point of contact for patients of Access Community Health Centers, assisting primarily via phone in a centralized call center located within the administrative offices. This role involves registering and scheduling appointments, entering and verifying patient demographics and insurance information, routing messages to clinic staff, and supporting interdepartmental workflows as needed. Registrars must ensure consistency in processes while delivering exceptional patient experiences through compassionate and professional interactions. Strong critical thinking, multitasking abilities, comfortable using computer and web applications, and the capacity to thrive in a fast-paced environment are essential. This role is based onsite at our call center and is not eligible for remote or hybrid work. Desired candidate would have the following qualifications: Required Qualifications: A high school diploma or equivalent Proficiency in Microsoft Office (Word, Excel, Outlook) Experience using a personal computer with strong keyboarding and typing skills Ability to think critically and multitask in a high-volume, fast-paced call center environment Desired Qualifications: A minimum of one year of customer service, telephone, or reception experience Previous experience scheduling or registering medical/dental appointments Fluency in English and Spanish Experience with EPIC or other electronic health record (EHR) systems Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week: Compensation starts at $20.00 and may be adjusted according to experience. 1.0 FTE and schedule (Monday-Friday, Four 9-hour work days: 8:00am-5:00pm, and 1 half day) Health insurance Dental insurance Vision insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Paid time off program (hours given upfront for vacation, personal and sick time) Paid holidays Tuition reimbursement Flexible spending plans Health savings account Transportation program Childcare referral program Employee Assistance Program (EAP) Other: Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program. Support our mission and values: Improving health. Improving lives. Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. Compassion Listen to our patients, staff and community to understand their needs and provide care with empathy and respect. Inclusion Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff. Stewardship Use the resources we are given effectively and efficiently, and we value innovation. Equity Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities. Community Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .

The Care Coordinator is responsible for providing outreach and service coordination to patients diagnosed with substance use disorders. This role functions as part of a recovery-oriented system of care and works collaboratively with patients, families or caregivers, healthcare providers, and community resources to support the patient's recovery journey. The Care Coordinator serves as a key partner in developing and implementing individualized care plans, ensuring services are coordinated effectively, and with sensitivity to each patient's needs. This position requires strong interpersonal and organizational skills, as well as the ability to navigate complex systems of care while maintaining a high level of professionalism, compassion, and confidentiality. ESSENTIAL JOB FUNCTIONS Serves as the primary contact, advocate, and informational resource for patients, providers, family/caregivers, and community partners to ensure coordination of care across systems and services. Completes assessments to identify unmet health and social needs necessary for developing individualized care plans. Develops individualized care plans in collaboration with patients, families/caregivers, and providers to address behavioral, psychosocial, environmental, legal, and financial needs. Discusses treatment options and available resources with patients, families, and care teams; initiates referrals to ensure connection with appropriate services. Facilitates patient access to medical and community-based services that support identified treatment goals. Provides emotional support and assists patients and families in developing coping strategies to promote recovery and well-being. Facilitates multidisciplinary team meetings and communicates with family, friends, and agencies, as authorized, to support care planning. Monitors patient progress, supports adherence to care plans, coordinates necessary changes, and evaluates care plan effectiveness. Establishes processes that allow patients and families/caregivers to request desired levels of care coordination support. Educate patients and families/caregivers about community resources and key issues critical to supporting recovery. Coordinates and attends meetings with patients, families/caregivers, care teams, payers, and community resources to promote treatment success. Documents relevant medical, psychosocial, and environmental information, along with services provided, to track outcomes and support effective practice. Participate in meetings, conferences, and educational seminars to maintain or enhance knowledge and professional standards. Travels as required to attend meetings, support patients, and fulfill departmental responsibilities. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent required Personal and/or professional knowledge of substance use disorders and integrated service delivery systems. Experience with communication, facilitation, and organizational skills, with the ability to multi-task in a fast-paced environment required. Must be proficient in the use of personal computers and have working knowledge of word processing software. Preferred bachelor's degree in human services or social services preferred. CERTIFICATIONS / LICENSES Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Employment Opportunity

The Dentist - Pediatrics is a specialist responsible for providing comprehensive oral health care to children from infancy through adolescence. This individual delivers general pediatric dental treatment and addresses a wide range of oral health concerns specific to children, including prevention, diagnosis, and management of dental conditions. The Pediatric Dentist ensures care is delivered in accordance with clinical standards, while maintaining compliance with federal, state, and organizational guidelines. Additionally, this role collaborates with multidisciplinary teams to support integrated patient care, participates in oral health education and outreach efforts, and contributes to departmental initiatives that align with organizational goals. ESSENTIAL JOB FUNCTIONS Performs comprehensive oral evaluations for pediatric patients utilizing diagnostic tools such as radiographs, periodontal charting, and dental impressions to assess oral health. Serves as a clinical resource for specialty referrals, ensuring appropriate coordination of care for complex cases. Accurately documents and charts extraoral and intraoral hard and soft tissue findings in accordance with clinical standards. Provides comprehensive dental care to pediatric patients, including those with complex medical conditions, following evidence-based clinical protocols. Develops, discusses, and finalizes individualized treatment plans with patients and their caregivers to support informed decision-making. Performs a variety of dental procedures including tooth extractions, root canals, cavities removal, tooth preparation, and placement of restorative materials such as amalgam and composite. Restores teeth affected by decay through appropriate restorative techniques, including fillings, in alignment with agreed-upon treatment plans. Diagnoses and treats oral pathological conditions, prescribes medications as needed, administers local anesthesia, and obtains dental radiographs to support treatment. Designs and fabricates dental appliances, including fixed and removable prosthetics and minor orthodontic devices, based on patient needs. Provides patient and caregiver education on oral hygiene practices and preventive dental care to promote long-term oral health. Completes clinical documentation in a timely and accurate manner to ensure comprehensive and up-to-date patient records. Trains and supports dental team members in clinical practices and protocols to ensure consistent, high-quality care delivery. Provides emergency dental care and performs urgent procedures to manage pain and stabilize conditions. Delivers care in compliance with all applicable policies, procedures, and clinical guidelines to ensure safety and regulatory adherence. Acts as a clinical leader and role model within the dental team, fostering a positive work environment and embracing organizational change initiatives. Administers conscious sedation in accordance with licensure and clinical standards to facilitate treatment in appropriate cases. Collaborates with interdisciplinary healthcare providers to support comprehensive, coordinated care for pediatric patients. Supervises and mentor's dental student externs, providing instruction and oversight in the delivery of pediatric dental care. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) with completion of a two-year pediatric dentistry residency. Preferred experience in a pediatric dental clinical setting. CERTIFICATIONS / LICENSES Must hold or be eligible to obtain and maintain a valid, unrestricted license to practice dentistry in the State of Wisconsin. Basic Life Support (BLS) certification at time of hire, or within three months of employment. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Employment Opportunity

A Certified Peer Support Specialist is an integral part of the Alcohol and Drug Recovery Services team. A Certified Peer Support Specialist is a professional mentor that helps clients navigate systems by accessing and admitting to treatment services, scheduling appointments, going to outside support meetings, offer ideas, and connect individuals to resources. A Certified Peer Support Specialist identifies as a person with lived experience in mental health recovery, including substance use. ESSENTIAL JOB FUNCTIONS Provide emotional support and mentorship to individuals based on personal lived experience with substance use recovery, mental health challenges, or life transitions. Facilitate support groups and one-on-one coaching sessions. Promote a stigma-free and recovery-oriented environment that fosters hope and resilience. Work collaboratively with mental health professionals, social workers, and community organizations to provide integrated support. Assist individuals in setting and achieving personal recovery goals, fostering independence, and enhancing coping strategies. Advocate for client needs while empowering self-advocacy and personal responsibility. Help clients navigate community resources, healthcare systems, and social services. Support crisis intervention and de-escalation when needed, within the scope of training. Demonstrate understanding of trauma, its impact on substance use and mental health, and support clients to utilize resources to address trauma. Maintain professional boundaries and confidentiality in all interactions. Provide culturally sensitive, person centered, strengths-based services. Document client interactions and progress while adhering to ethical and legal standards. Provide support during and outside of normal business hours. Regular attendance is required in order to carry out the essential functions of the position. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High school diploma or equivalent. EXPERIENCE Minimum Required: Personal experience with substance use or integrated treatment services delivery system. Experience with communication, facilitation, organizational skills, and ability to multi-task. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Peer Support Specialist, Basic Life Support (BLS) certification awarded by the American Heart Association (AHA). Equal Opportunity Employer Monday thru Friday; 8am -5pm 40

The Business Systems Trainer provides essential support to the business office team by delivering training and education related to registration, appointments, eligibility, prior authorization, payment collection, charge verification, and health information management. Responsibilities may include developing and implementing training materials, aligning content with current policies and procedures, and supporting staff development to enhance performance and compliance. This role works under the direction of departmental leadership to ensure team members are equipped with the tools and knowledge needed to perform their duties effectively and contribute to a positive patient experience. ESSENTIAL JOB FUNCTIONS Provides training and guidance to staff within a designated service line on system policies, procedures, protocols, and resource materials to ensure consistency and regulatory compliance. Creates and updates training curricula to reflect current practices and ensure content accuracy. Delivers staff training in both virtual and in-person settings; travels to clinic locations as needed to support on-site training. Maintains competency in the roles being trained and provides on-site operational support as assigned. Assesses employee competencies and collaborates with managers to coordinate training plans that address identified education needs. Participates in process improvement initiatives by incorporating employee feedback, recommending performance standards, and evaluating training outcomes for quality and efficiency. Responds to a variety of employee inquiries to provide timely and accurate information and support. Assists with the setup of new business office locations to ensure accurate and timely implementation of operational workflows. Coaches and mentors business office staff to support development and maintain a knowledgeable and effective team. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent required. Minimum of three years of experience in a dental or medical business office setting. Preferred post-secondary education in Business Management, Education, Medical Coding, Dental, or a healthcare-related field. Preferred experience or training in adult education, technical writing, instructional design, or leading projects and implementation teams. Preferred knowledge of state and federal financial assistance programs, including Wisconsin ForwardHealth guidelines. CERTIFICATIONS / LICENSES Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Basic Life Support (BLS) certification at time of hire, or within three months of employment - preferred. Equal Employment Opportunity

The Benefits Navigator is responsible for conducting outreach, education, and enrollment related to the Health Insurance Marketplace and Medicaid programs. Under the guidance of leadership, this individual will perform a variety of tasks to support the operational functions of the prepaid healthcare program. Responsibilities include screening individuals, providing health benefits counseling, conducting interviews, determining eligibility, and facilitating enrollment for membership. The Benefits Navigator will collaborate with internal and external stakeholders to assist members in resolving issues and ensuring access to appropriate healthcare coverage. ESSENTIAL JOB FUNCTIONS Provides outreach and education on the Health Insurance Marketplace and state Medicaid programs to consumers and organizations within the Family Health Center's (FHC) service area and neighboring communities. Facilitates enrollment in Health Insurance Marketplace or Medicaid programs by assisting individuals throughout the application and enrollment process. Supports individuals with Marketplace and Medicaid appeals to ensure timely and accurate resolution. Screens prospective individuals to assess eligibility for FHC programs and guide them through the enrollment process based on program guidelines. Conducts interviews with prospective members to explain covered benefits, member responsibilities, and determine eligibility and premium levels in accordance with FHC program requirements. Educates members on available healthcare coverage options, as well as applicable government and community assistance programs. Delivers high-quality customer service in resolving concerns related to eligibility, benefits, and claims for current members, prospective applicants, and providers. Verifies member eligibility and adjusts program fees based on reported changes; negotiates and establishes payment plans as appropriate. Conducts audits of member accounts to verify continued eligibility, assess accuracy of program fees, and reconcile unreported changes. Initiates payment reminder calls, negotiates payment arrangements, and coordinates program fee assistance based on individual needs. Advises members transitioning to Medicare on enrollment steps, including application for Part B and referral to Medicare Premium Assistance, Low Income Subsidy (Part D), and/or SeniorCare programs. Investigates and verifies primary insurance coverage to ensure accurate coordination of benefits. Assists with internal and external audits to ensure proper use of grant funding and compliance with indigent drug program requirements. Processes program fee payments to support accurate and timely fee collection for FHC programs. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Two years of experience as a Certified Application Counselor or Navigator for the Health Insurance Marketplace, with demonstrated knowledge of enrollment policies, procedures, and appeals preferred. Two years of experience in a medical/business office, health insurance, public agency, or social program setting. Demonstrated proficiency in customer service, with effective verbal, non-verbal, and written communication skills. Proficiency in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. A maximum of three attempts to pass the CAC exam is permitted within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Preferred Wisconsin Accident/Health Insurance Agent License. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer

The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer

The Manager - Dental Center is responsible for the day-to-day operations of one or more dental centers and serves as a liaison between dentists, staff, and administration. Under the direction of leadership, this individual oversees operational efficiency, ensures alignment with organizational goals, and contributes to the development and implementation of strategic business plans to support growth and expansion of dental services. ESSENTIAL JOB FUNCTIONS Maintains a well-trained and knowledgeable workforce to ensure effective service delivery and supports the ongoing development of team members. Evaluates staff performance and clearly communicates performance expectations to promote a productive and accountable work environment. Addresses employee concerns and monitors the implementation of performance improvement plans and disciplinary actions as needed. Manages staffing levels to meet patient care needs while adhering to established budgetary guidelines. Directly supervises business office operations and associated staff to ensure consistency and efficiency. Assists the Dental Assistant Manager in supporting and managing daily clinical operations and clinical staff. Maintains budgetary controls to support the center's financial performance and achieve established financial goals. Assists with the preparation of the annual capital equipment budget and collaborates with Dental and Family Health Center (FHC) Leadership to align purchasing practices with organizational goals. Collaborates with Business Systems Leadership to review reimbursement processes, coding, and billing updates to ensure alignment with financial targets. Partners with Service Line Leadership to establish center goals, develop and execute strategic plans, and monitor center performance metrics for trend analysis and operational improvements. Works with FHC dental billing teams to identify and address patient or department billing issues. Assists in resolving patient or family concerns related to care, billing, or service by facilitating timely and effective communication. Supports the effective use of dental software systems, including training, testing, and troubleshooting. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Associates Degree or equivalent with applicable experience as listed below. Preferred Master's degree in business administration or healthcare administration. Five years management experience with less than a bachelor's degree; or three years management experience with a bachelor's degree; or two years management experience with a master's degree. Preferred five years' management experience in a dental or healthcare setting. Equal Opportunity Employer

Under the direction of the Medical Services Manager this position provides support to daily clinical activity with direct patient care. The Medical Clinic Aide is trained to provide specific direct patient care as delegated by providers, nurses and support staff and expected to achieve competency in such training. Support includes but is not limited to patient transportation, cleaning rooms, inventory maintenance, facility management, administration of paperwork, patient vitals and procedure assisting. This position will require flexibility and will change daily based on clinic needs. Desired candidate would have the following qualifications: Required Qualifications: Certified Nursing Assistant Certificate Successful completion of first semester clinicals in accredited MA program Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week: Compensation starts at $20.00 and is adjusted according to experience. 1.0 FTE and schedule (Monday-Friday, 8:00a-5:00p, 1 Half Day) Health insurance Dental insurance Vision insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Paid time off program (hours given upfront for vacation, personal and sick time) Paid holidays Tuition reimbursement Flexible spending plans Health savings account Transportation program Childcare referral program Employee Assistance Program (EAP) Other: Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program. Support our mission and values: Improving health. Improving lives. Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. Compassion Listen to our patients, staff and community to understand their needs and provide care with empathy and respect. Inclusion Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff. Stewardship Use the resources we are given effectively and efficiently, and we value innovation. Equity Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities. Community Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .

The Clinical Substance Abuse Counselor functions as an integral member of the interdisciplinary team providing treatment, support and follow-up to patients with substance use disorders. The individual must follow departmental and organizational policies and procedures regarding documentation, billing and ethical conduct while serving our patients. ESSENTIAL JOB FUNCTIONS Performs and documents clinical evaluation, including diagnostic impressions and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides treatment planning for substance use disorders and co-occurring disorders including initial, ongoing, continuity of care, discharge and planning for relapse prevention Provides addiction treatment services utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes to ensure Family Health Center meets established requirements. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services to create a patient-centered, integrated, individualized, comprehensive and outcomes-driven Recovery Oriented System of Care. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. EXPERIENCE Minimum Required: 5000 hours of clinical experience in providing the 8 practice dimensions as a substance abuse counselor. CERTIFICATIONS/LICENSES Minimum Required: Clinical Substance Abuse Counselor (CSAC) awarded by the Wisconsin Department of Safety and Professional Services (DSPS). Basic Life Support (BLS) certification at time of hire or obtained within three months of hire. Equal Employment Opportunity

This is a part time position. 1-2 days per week. The Nurse Practitioner - Primary Care is a licensed healthcare provider responsible for delivering high-quality medical and educational services to patients in accordance with established Nurse Practitioner protocols and within the scope of practice defined by the State of Wisconsin. This role functions under the supervision of a licensed physician and plays a key role in supporting comprehensive, patient-centered care. The Nurse Practitioner collaborates with multidisciplinary care teams to promote health, prevent disease, and manage chronic conditions, while ensuring compliance with clinical standards and organizational policies. ESSENTIAL JOB FUNCTIONS Obtains comprehensive medical histories and physical data to support accurate and complete patient records. Performs appropriate physical examinations and documents findings in accordance with clinical and regulatory standards. Orders and interprets laboratory and diagnostic tests based on patient needs and clinical findings. Synthesize clinical data to establish accurate diagnoses and develop individualized treatment plans. Provides patients and families with education regarding medications, treatment plans, and follow-up care instructions. Collaborates with interdisciplinary health team members to ensure coordinated and effective delivery of care. Initiates referrals to appropriate healthcare professionals and facilities as indicated by patient condition or treatment needs. Educate patients and families on strategies to improve, promote, and maintain optimal health, including disease prevention and self-care practices. Maintains accurate and timely documentation, including clinical records, medication lists, and follow-up care to support reimbursement and quality care delivery. Adheres to the organization's drug formulary and prescribing guidelines in compliance with internal policies and external agreements. Identifies barriers to care delivery or patient flow and contributes to the development of corrective action plans. Provides clinical supervision and support to staff, including direction in triage and urgent clinical situations. Demonstrates accountability for personal performance, resource use, and timely completion of responsibilities to support operational and financial goals. Follows established safety protocols and procedures to ensure a safe and compliant work environment. Prepares written prescription orders for medications, including controlled substances, in compliance with regulatory requirements. Participates in the development of patient education materials and identifies relevant community resources to support patient and family needs. Manages and triages patient telephone inquiries, providing appropriate clinical guidance and support. Actively engages in selected committee and quality improvement initiatives as assigned. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Master's degree in Nursing required. Preferred one to three years of nursing experience in a related specialty. CERTIFICATIONS / LICENSES Current State of Wisconsin Nurse License and Nurse Practitioner Licensure required. Current Drug Enforcement Administration (DEA) License required. Preferred BLS and Advanced Cardiac Life Support (ACLS) at time of hire, or within three-months of employment. Equal Opportunity Employer

The Appointment & Business Assistant generally serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Family Health Center of Marshfield, Inc.'s customer service standards. The Appointment & Business Assistant assesses needs of the patients or customers to determine appropriate scheduling, billing, obtaining or releasing records within a time and sequence acceptable to the patient and customer's needs and organizational policy. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High School diploma or equivalent. EXPERIENCE Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within 90 days of hire. Equal Employment Opportunity Employer

The Managed Care Coordinator is responsible for completing insurance requirements and providing case management support for services delivered across various patient care settings. This individual obtains and communicates insurance benefit information to patients and internal departments, ensuring accurate and timely coordination of coverage. The Managed Care Coordinator supports both patients and providers by identifying alternative solutions for non-covered services, collaborating closely with providers, insurance carriers, and Patient Assistance Counselors. Additionally, this role contributes to the effectiveness of care delivery by facilitating access to resources, supporting financial navigation, and aligning activities with organizational policies and patient care goals. ESSENTIAL JOB FUNCTIONS Completes managed care insurance requirements for services ordered or provided by health system providers, ensuring adherence to policy and payer guidelines. Monitor services requiring case management by reviewing medical/dental records, patient appointments, and communicating with patients, providers, and insurance companies to verify coverage compliance. Contact patients to obtain insurance information, communicate cost estimates, and relay other care-related details necessary to fulfill managed care requirements. Reviews appointment schedules to verify and update patient insurance eligibility for each visit. Reviews patient accounts for Patient Responsibility balances and provides patient counseling regarding expected payments including pre-pay and non-covered services. Works with providers and patient care teams to obtain, submit, manage and verify prior authorizations. Documents all patient interactions and actions taken, maintaining accurate records for future reference. Communicates insurance coverage limitations and requirements to patients and care teams to ensure clear understanding and proper coordination of services across the health system. Assist patients, staff, and external providers with appeals, retrospective referrals, prior authorizations, and denied claims to maximize reimbursement and deliver high-quality customer service. Supports coordination, training, and education related to prior authorization and managed care requirements for patients, providers, and staff to optimize reimbursement processes. Refers underinsured or uninsured patients to Patient Assistance Counselors and coordinates point-of-service pre-payment processes when applicable to mitigate organizational bad debt. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years' experience in a medical/dental business office or healthcare setting; understanding of insurance eligibility and benefit verification. Graduation from a Medical Assistant, Health Unit Coordinator, or Health Care Business Services program preferred. CERTIFICATIONS / LICENSES None. Equal Opportunity Employer

$1,000 Sign-On Bonus The Dental Hygienist works in conjunction with a dentist to meet the oral health needs of patients, while keeping the patient's care, comfort and safety as the primary concern. The Dental Hygienist assesses the oral health of the patient, teaches patients appropriate oral hygiene strategies, removes hard and soft deposits from all surfaces and applies preventive materials to the teeth while maintaining policies and procedures consistent with the Family Health Center. ESSENTIAL JOB FUNCTIONS Utilizes the dental hygiene process to assess, plan, implement and evaluate comprehensive patient care. Performs clinical procedures as directed by dentist(s), in accordance with applicable policies and procedures, to provide appropriate diagnostic and preventative oral hygiene care to patients. Documents appropriate details in the patient's electronic dental records to guarantee the correct information is documented. Assesses and addresses patient education need to promote patient self-management. Performs customer service in person and by phone to address the concerns and to meet the needs of our patients. Participates in quality improvement activities to promote quality oral health care. Performs routine maintenance of dental instruments and equipment to ensure equipment is operating properly and is safe for patient care. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform within scope, role specific functions. EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Associate's degree in dental Hygiene. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: An unrestricted Wisconsin Registered Dental Hygiene License. Current Basic Life Support (BLS) certification. (Basic Life Support (BLS) certification required within 3 months of hire.) Local anesthetic State of Wisconsin Certification. Equal Employment Opportunity

The Medical Assistant (MA) is a vital member of the healthcare team, supporting high-quality, patient-centered care. The MA performs clinical and administrative tasks in accordance with organizational policies and under the direction of a provider. This role emphasizes professionalism, teamwork, and medically appropriate care. ESSENTIAL JOB FUNCTIONS Prepares exam rooms and clinical materials using aseptic technique. Maintains cleanliness and restocks rooms based on inventory standards. Assists providers with exams, procedures, and treatments. Administers injections and immunizations within scope and under provider orders. Performs venipuncture and point-of-care testing. Prepares and collects lab specimens per provider orders. Instructs patients for tests and procedures as directed. Obtains and documents patient history, vitals, and data in EMR accurately and timely. Supports prescription preparation and patient education as directed. Communicates with patients professionally and compassionately. Collects patient concerns and relays them accurately to providers or appropriate staff. Assists with patient registration, scheduling, and appointment coordination as needed. Processes provider orders and prepares necessary forms and referrals. Ensures proper documentation for services; charge entry is not required. Proficiently uses Electronic Medical Records (EMR) and related systems to support patient care. Maintains accurate and up-to-date clinical documentation. Responds appropriately to emergency situations. Remains current in emergency procedures relevant to the role. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Completion of an accredited Medical Assistant program Minimum of one year of experience in a clinical or community health setting preferred. CERTIFICATIONS / LICENSES Basic Life Support (BLS) certification at time of hire, or within three-months of employment. Current Certified Medical Assistant credential (AAMA, AMT, NCCT, or NHA) preferred. Equal Opportunity Employer

The Behavioral Health Therapist functions as an integral member of the interdisciplinary team providing assessments, treatment, support and follow-up to patients with substance use disorders and, if present, mental health problems. ESSENTIAL JOB FUNCTIONS Performs and documents comprehensive assessments and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides addiction treatment or dual/disordered services and therapy utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use and/or dual disordered issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. JOB QUALIFICATIONS EDUCATION Minimum Required: Master's degree that is eligible for licensure as a Licensed Professional Counselor (LPC), Marriage and Family Therapist (MFT), or Licensed Clinical Social Worker (LCSW). EXPERIENCE Minimum Required: Two years of clinical experience in behavioral health using various modalities in groups and in individual sessions. Ideal candidate will have experience in treating dual disorders. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), OR Licensed Clinical Social Worker (LCSW) who provide substance abuse counseling within the scope of their licensure. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire. Equal Employment Opportunity

The Registered Nurse - Family Health Center (FHC) addiction medicine functions as a vital member of the healthcare team who contributes to the success by demonstrating patient focus, effective communication, professionalism, self-development, and teamwork. This individual utilizes the nursing process to assess, plan, implement, and evaluate comprehensive care provided to patients and their families. The Registered Nurse - FHC A&DR demonstrates excellent clinical, problem-solving, interpersonal, and leadership skills, and makes decisions consistent with the organization's policies, department protocols, guidelines, and the Wisconsin Nurse Practice Act to achieve high-quality, inclusive, equitable and culturally and linguistically appropriate care in a cost-effective, patient centered manner. ESSENTIAL JOB FUNCTIONS Utilizes the nursing process to assess, plan, implement and evaluate comprehensive patient care. Works independently within scope of practice to provide safe, optimal patient care. Performs clinical procedures in accordance with applicable policies, procedures, and protocols, and as directed by provider. This includes but is not limited to: Always adhering to privacy and patient confidentiality standards. Assisting providers with exams, tests, procedures, patient communications, etc. Administering medications, injections, and other treatments. Performing symptom-based triage. Performing specialized or department-specific nursing functions as educationally prepared. Obtains and documents complete patient data in an accurate, concise, and timely manner. Processes provider's orders, prepares appropriate forms, and schedules appointments and services. Arranges for referrals when indicated. Releases medications based on treatment assisted medication level Communicates with patients regarding their concerns, collects information, and relays this information professionally and efficiently to the provider. Assesses and addresses patient education needs to promote patient self-management. Utilizes computer applications as required for patient care to ensure accuracy. Provides cross coverage at fixed medical sites and case management. Delegates tasks as determined by applicable state statutes and department leadership; takes accountability for delegated tasks. Collaborates with providers and other health team members to ensure continuity of care. Acts as a clinical leader and resource, promotes a positive work environment, and supports and/or leads change initiatives within the department and organization. Participates in quality improvement activities to promote quality healthcare. Responds appropriately to emergency situations and remains current with nursing procedures in emergency situations. Maintains currency of required certifications/registries, and demonstrates maintained competence in job-related skills, work-related technologies and equipment, and use of the electronic health record. Participates in educational, instructional, and professional development activities. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. Regular attendance is required in order to carry out the essential functions of the position. ADDITIONAL DUTIES Cross-trains to other roles and responsibilities within FHC A&DR as needed. Actively participates in required department meetings, committees, in-services, etc. Trains and mentor's co-workers, new employees, and students. Other duties as assigned. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Graduate of an accredited school of Nursing. EXPERIENCE Minimum Required: Two years nursing experience. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Current State of Wisconsin Registered Nurse License or Nurse Compact License. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA). Additional department-specific certifications, licenses, or memberships may be required (varies by department/location). Preferred/Optional: None Equal Opportunity Employer

Under the direction of the Medical Operations Consultant and in conjunction with the Medical Providers, the Registered Dietitian is responsible for the development, promotion, coordination, and implementation of nutrition education to Access patients. These initiatives can be completed through individual appointments, group classes, phone follow-up and case management. The Registered Dietitian focuses on counseling and instruction to assist the patient in making diet, exercise, and lifestyle changes in an effort to maintain or enhance overall health. Desired candidate would have the following qualifications: Required Qualifications: Bachelor's degree in Nutrition Sciences or Dietetics Licensure issued by the Academy of Nutrition and Dietetics as a Registered Dietitian Preferred Qualifications: Certified Diabetes Care and Education Specialist Fluent in English and Spanish Experience working with clients from diverse backgrounds and cultural experiences Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week and includes: Health insurance Dental insurance Vision insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Flexible spending plans Employee Assistance Program (EAP) Paid time off program (for vacation, personal and sick time) Paid holidays Childcare referral program Transportation program Tuition reimbursement Support our mission and values: Improving health. Improving lives. Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. Compassion Listen to our patients, staff and community to understand their needs and provide care with empathy and respect Inclusion Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff. Stewardship Use the resources we are given effectively and efficiently, and we value innovation. Equity Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities. Community Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

The Support Staff position is responsible for ensuring patient flow from intake through completion of the patient visit. This position also provides coordination of care, medical and disease education, and outreach services to Access medical patients during visits and in between visits to address patient needs and inquiries. This position will actively manage patient's immediate and ongoing needs with attention to acute and preventive intervention. Desired candidate would have the following qualifications: Required Qualifications: Licensed Practical Nurse (LPN) Certified Medical Assistant (CMA, CCMA, RMA) Emergency Medical Technician Desired Qualifications: One year or more experience as LPN/CMA/EMT Previous work experience in medical primary clinic setting Fluency in Spanish and English Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week: Compensation starts at $21.80 and is adjusted according to experience. 1.0 FTE and schedule (Monday-Friday, 8:00a-5:00p) Health insurance Dental insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Paid time off program (hours given upfront for vacation, personal and sick time) Paid holidays Tuition reimbursement Flexible spending plans Health savings account Transportation program Childcare referral program Employee Assistance Program (EAP) Other: Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program. Support our mission and values: Improving health. Improving lives. Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. Compassion Listen to our patients, staff and community to understand their needs and provide care with empathy and respect. Inclusion Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff. Stewardship Use the resources we are given effectively and efficiently, and we value innovation. Equity Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities. Community Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .