Access Community Health Centers jobs

The Care Coordinator is responsible for providing outreach and service coordination to patients diagnosed with substance use disorders. This role functions as part of a recovery-oriented system of care and works collaboratively with patients, families or caregivers, healthcare providers, and community resources to support the patient's recovery journey. The Care Coordinator serves as a key partner in developing and implementing individualized care plans, ensuring services are coordinated effectively, and with sensitivity to each patient's needs. This position requires strong interpersonal and organizational skills, as well as the ability to navigate complex systems of care while maintaining a high level of professionalism, compassion, and confidentiality. ESSENTIAL JOB FUNCTIONS Serves as the primary contact, advocate, and informational resource for patients, providers, family/caregivers, and community partners to ensure coordination of care across systems and services. Completes assessments to identify unmet health and social needs necessary for developing individualized care plans. Develops individualized care plans in collaboration with patients, families/caregivers, and providers to address behavioral, psychosocial, environmental, legal, and financial needs. Discusses treatment options and available resources with patients, families, and care teams; initiates referrals to ensure connection with appropriate services. Facilitates patient access to medical and community-based services that support identified treatment goals. Provides emotional support and assists patients and families in developing coping strategies to promote recovery and well-being. Facilitates multidisciplinary team meetings and communicates with family, friends, and agencies, as authorized, to support care planning. Monitors patient progress, supports adherence to care plans, coordinates necessary changes, and evaluates care plan effectiveness. Establishes processes that allow patients and families/caregivers to request desired levels of care coordination support. Educate patients and families/caregivers about community resources and key issues critical to supporting recovery. Coordinates and attends meetings with patients, families/caregivers, care teams, payers, and community resources to promote treatment success. Documents relevant medical, psychosocial, and environmental information, along with services provided, to track outcomes and support effective practice. Participate in meetings, conferences, and educational seminars to maintain or enhance knowledge and professional standards. Travels as required to attend meetings, support patients, and fulfill departmental responsibilities. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent required Personal and/or professional knowledge of substance use disorders and integrated service delivery systems. Experience with communication, facilitation, and organizational skills, with the ability to multi-task in a fast-paced environment required. Must be proficient in the use of personal computers and have working knowledge of word processing software. Preferred bachelor's degree in human services or social services preferred. CERTIFICATIONS / LICENSES Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Employment Opportunity

The Dentist - Pediatrics is a specialist responsible for providing comprehensive oral health care to children from infancy through adolescence. This individual delivers general pediatric dental treatment and addresses a wide range of oral health concerns specific to children, including prevention, diagnosis, and management of dental conditions. The Pediatric Dentist ensures care is delivered in accordance with clinical standards, while maintaining compliance with federal, state, and organizational guidelines. Additionally, this role collaborates with multidisciplinary teams to support integrated patient care, participates in oral health education and outreach efforts, and contributes to departmental initiatives that align with organizational goals. ESSENTIAL JOB FUNCTIONS Performs comprehensive oral evaluations for pediatric patients utilizing diagnostic tools such as radiographs, periodontal charting, and dental impressions to assess oral health. Serves as a clinical resource for specialty referrals, ensuring appropriate coordination of care for complex cases. Accurately documents and charts extraoral and intraoral hard and soft tissue findings in accordance with clinical standards. Provides comprehensive dental care to pediatric patients, including those with complex medical conditions, following evidence-based clinical protocols. Develops, discusses, and finalizes individualized treatment plans with patients and their caregivers to support informed decision-making. Performs a variety of dental procedures including tooth extractions, root canals, cavities removal, tooth preparation, and placement of restorative materials such as amalgam and composite. Restores teeth affected by decay through appropriate restorative techniques, including fillings, in alignment with agreed-upon treatment plans. Diagnoses and treats oral pathological conditions, prescribes medications as needed, administers local anesthesia, and obtains dental radiographs to support treatment. Designs and fabricates dental appliances, including fixed and removable prosthetics and minor orthodontic devices, based on patient needs. Provides patient and caregiver education on oral hygiene practices and preventive dental care to promote long-term oral health. Completes clinical documentation in a timely and accurate manner to ensure comprehensive and up-to-date patient records. Trains and supports dental team members in clinical practices and protocols to ensure consistent, high-quality care delivery. Provides emergency dental care and performs urgent procedures to manage pain and stabilize conditions. Delivers care in compliance with all applicable policies, procedures, and clinical guidelines to ensure safety and regulatory adherence. Acts as a clinical leader and role model within the dental team, fostering a positive work environment and embracing organizational change initiatives. Administers conscious sedation in accordance with licensure and clinical standards to facilitate treatment in appropriate cases. Collaborates with interdisciplinary healthcare providers to support comprehensive, coordinated care for pediatric patients. Supervises and mentor's dental student externs, providing instruction and oversight in the delivery of pediatric dental care. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Doctor of Dental Surgery (DDS) or Doctor of Dental Medicine (DMD) with completion of a two-year pediatric dentistry residency. Preferred experience in a pediatric dental clinical setting. CERTIFICATIONS / LICENSES Must hold or be eligible to obtain and maintain a valid, unrestricted license to practice dentistry in the State of Wisconsin. Basic Life Support (BLS) certification at time of hire, or within three months of employment. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Employment Opportunity

The Benefits Assistant plays a key role by providing front-line assistance to members and performing administrative tasks that ensure the effective operation of the prepaid sliding fee program. This dual-function position is responsible for screening applicants, assisting with benefit eligibility and enrollment, maintaining accurate records and databases, and supporting internal staff and leadership through member communication and compliance efforts. The Benefits Assistant ensures high-quality service by managing inquiries, processing documentation and payments, and coordinating benefit-related programs. ESSENTIAL JOB FUNCTIONS Screens and interviews prospective members to determine program eligibility and benefit levels. Clearly explains Family Health Center (FHC) benefits and outlines member responsibilities. Assists individuals in identifying and enrolling in additional health coverage options and accessing available community resources. Investigates primary insurance coverage to ensure accurate coordination of benefits. Coordinates appointments, provides intake materials, and informs members of required documentation. Greets and supports members in person, by phone, and electronically; triages inquiries to appropriate team members as needed. Maintains accurate member databases for program tracking, reporting, and mailings. Verifies and adjusts program fees based on reported member changes; conducts routine audits to confirm continued eligibility. Advises members transitioning to Medicare or other programs (e.g., LIS, SeniorCare) and coordinates appropriate benefit changes. Initiates payment reminders, negotiates payment arrangements, and processes program fee payments. Submits income updates and issues revised member correspondence and ID cards. Ensures all documentation is complete, accurate, and compliant with eligibility requirements. Maintains regular on-site attendance to support program operations and member needs. Provides backup support to the Patient Assistance Administrative Assistant, including processing incoming and outgoing mail and assisting with departmental ordering. Perform other duties as assigned. EDUCATION AND EXPERIENCE Highschool Diploma or equivalent Minimum of two years' experience in a medical or business office, health insurance, public agency, or social program setting. Demonstrated proficiency in customer service, including strong verbal, non-verbal, and written communication skills. Excellent listening skills and the ability to respond to high-stress situations with professionalism and a positive attitude. Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.). Solid understanding of basic business math, including calculations and percentages. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare & Medicaid Services (CMS) within three months of the first CAC training period offered after hire. Employees hired less than three months before the start of the training period may defer participation and certification until the following year. Note: Employees are allowed a maximum of three attempts to pass the CAC exam within three months of completing the training. Failure to achieve certification will result in termination from the position, unless an exception is granted due to extenuating circumstances.

**This is a hybrid position - you must reside within 1 hr. of a Family Health Center location. Please visit our website to locate our 14 locations** The Chief Administrative Officer (CAO) supports the organization's mission and strategic goals by providing leadership, oversight, and direction for key administrative functions. As a member of the C-suite and senior leadership team, the CAO leads, evaluates, and manages a range of operational departments and designated staff. Areas of responsibility may include but are not limited to: Marketing and Communications, Risk Management, Compliance, Facilities & Security, and Human Resources. The CAO also serves as the organization's HIPAA Privacy Officer, overseeing company-wide compliance efforts. ESSENTIAL JOB FUNCTIONS Provides leadership, oversight, and direction for general administrative services, programs, and activities in alignment with the organization's mission and strategic initiatives. Serves as a member of the C-suite and senior leadership teams and participates on formal and ad hoc committees, task forces, and special project teams. Collaborates with members of the senior management team to support the achievement of annual business and strategic objectives. Attends the Board of Directors as designated by the Chief Executive Officer, preparing and presenting relevant materials as needed. Supports a culture of data-drive decision making through the review and interpretation of reports, presentations, and key performance indicators. Partners with the Chief Financial Officer to prepare the annual administrative departmental budget and ensures appropriate allocation of resources to support programs and initiatives. Provides executive oversight and alignment for all organizational communications, including event and incident communication, brand integrity, internal and external messaging, media relations, and public affairs. Directs strategy, content, and functionality of communication platforms, including the company intranet, public-facing websites, social media channels, and digital marketing efforts. Oversees the analysis and reporting of communications-related data to measure effectiveness, guide strategy, and inform decision-making. Provides executive oversight for all organizational compliance functions, including but not limited to health information privacy and security (HIPAA), legal and regulatory compliance, document and records management, investigation and monitoring of potential violations, and compliance-related data analysis and reporting. Serves as the organization's Compliance Officer, ensuring the development, implementation, and continuous improvement of the Compliance Program and Code of Conduct. Ensures that the Board of Directors receives compliance reports including summaries of investigations, corrective actions, and risk mitigation strategies. Provides executive oversight for all risk management functions, including insurance and claims management, incident investigation and monitoring, document control, and analysis of risk-related data and trends. Serves as a key liaison to insurers, legal counsel, and regulatory agencies related to risk, liability, and claims. Provides executive oversight of all emergency preparedness functions, ensuring the organization's readiness to respond to internal and external emergencies through coordinated planning, training, and evaluation. Leads the administration, review, and continual improvement of the organization's Emergency Preparedness Plan, ensuring alignment with regulatory requirements (e.g., HRSA, OSHA, etc) and industry best practices. Provides executive oversight for all facility management services, including operations, maintenance, budgeting, regulatory compliance, vendor management, preventive maintenance plan and capital project planning. Approves and advises on space planning and utilization within administrative and clinical facilities to support operational efficiency and strategic growth. Provides guidance and support for facility-related capital improvement projects, including planning, budgeting, and execution. Provides executive oversight in the development and execution of company-wide HR strategies that align with organizational goals, including workforce planning, talent acquisition, retention, and succession planning. Oversees systems for employee engagement, performance management, and leadership development, while ensuring competitive and cost-effective benefits programs that support recruitment and retention goals. Leverages HR data and analytics to drive continuous improvement, operational efficiency, and informed executive decision-making. Performs other duties as assigned. EDUCATION AND EXPERIENCE Bachelor's degree in business or related field required. Senior/director level management experience; minimum of 7 years required. Supervisory experience over mid-level/department managers; minimum of 5 years required. Master's degree in Business (MBA), Health Administration (MHA) or related field preferred. Familiarity with federally qualified health centers (FQHCs) or community health centers (CHC) preferred. Equal Employment Opportunity

The Director of Substance Use Services is responsible for the development, implementation, and oversight of state-certified substance use programs, including the design and delivery of therapeutic services. This individual ensures services are delivered in a safe, compliant, and patient-centered manner while supporting organizational clinical and financial objectives. The Director serves as a key liaison among providers, staff, administration, and patients, fostering collaboration and communication across disciplines. This role manages program budgets, leads performance and staff development, and drives continuous quality improvement initiatives. Additionally, the Director contributes to strategic planning for substance use services and provides direct alcohol and other drug use (AODA) counseling to maintain program quality and continuity of care. ESSENTIAL JOB FUNCTIONS Establishes and maintains state-certified alcohol and other drug use (AODA) programs in compliance with Chapter DHS 75.49 and 75.50 requirements to ensure service delivery aligns with regulatory standards. Collaborates with interdisciplinary teams to support appropriate utilization of healthcare resources and ensure continuity of care for patients. Serves as a liaison between patients, internal staff, external agencies, and insurance providers to facilitate understanding of care options and responsibilities. Promotes a positive work environment by resolving conflicts and fostering staff morale to support high-quality patient care. Collaborates with staff, psychiatrists, internal departments, community partners, and treatment teams to develop systems and workflows that enhance communication, strategically expand services, and improve the patient experience while maintaining cost-effective operations. Conducts interviews, hires staff, and designs onboarding processes to ensure the development of a knowledgeable and competent team. Evaluates staff performance, delivers feedback, and provides educational opportunities to promote a high-performing workforce. Develops, maintains, and updates a comprehensive policy manual outlining procedures for the delivery of substance use services. Designs and implements an evaluation plan to monitor service effectiveness, measure patient care outcomes, and assess quality measures to report results and drive continuous improvement. Prepares and monitors budgets in coordination with leadership to ensure financial capability and program sustainability while maintaining high-quality patient care. Reviews reimbursement activity in collaboration with the Business Systems Team and recommends process or system changes to optimize financial performance and achieve service line goals. Coordinates with funding sources to maintain continued treatment coverage and access to care. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Bachelor's degree in nursing, counseling, healthcare, or related field required. In lieu of a bachelor's degree, 5-7 years of relevant professional experience is required. Previous experience developing, operationalizing, and enhancing outpatient and/or inpatient alcohol and other drug use (AODA) services as well as supervisory/management experience. CERTIFICATIONS / LICENSES Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Basic Life Support (BLS) certification at time of hire, or within three months of employment.

A Certified Peer Support Specialist is an integral part of the Alcohol and Drug Recovery Services team. A Certified Peer Support Specialist is a professional mentor that helps clients navigate systems by accessing and admitting to treatment services, scheduling appointments, going to outside support meetings, offer ideas, and connect individuals to resources. A Certified Peer Support Specialist identifies as a person with lived experience in mental health recovery, including substance use. ESSENTIAL JOB FUNCTIONS Provide emotional support and mentorship to individuals based on personal lived experience with substance use recovery, mental health challenges, or life transitions. Facilitate support groups and one-on-one coaching sessions. Promote a stigma-free and recovery-oriented environment that fosters hope and resilience. Work collaboratively with mental health professionals, social workers, and community organizations to provide integrated support. Assist individuals in setting and achieving personal recovery goals, fostering independence, and enhancing coping strategies. Advocate for client needs while empowering self-advocacy and personal responsibility. Help clients navigate community resources, healthcare systems, and social services. Support crisis intervention and de-escalation when needed, within the scope of training. Demonstrate understanding of trauma, its impact on substance use and mental health, and support clients to utilize resources to address trauma. Maintain professional boundaries and confidentiality in all interactions. Provide culturally sensitive, person centered, strengths-based services. Document client interactions and progress while adhering to ethical and legal standards. Provide support during and outside of normal business hours. Regular attendance is required in order to carry out the essential functions of the position. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High school diploma or equivalent. EXPERIENCE Minimum Required: Personal experience with substance use or integrated treatment services delivery system. Experience with communication, facilitation, organizational skills, and ability to multi-task. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Peer Support Specialist, Basic Life Support (BLS) certification awarded by the American Heart Association (AHA). Equal Opportunity Employer Monday thru Friday; 8am -5pm 40

The Appointment Scheduler serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Family Health Center customer service standards. The Appointment Scheduler assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer's needs and Clinic policy. ESSENTIAL JOB FUNCTIONS Operates computer and phone system to appropriately and accurately schedule, change, cancel, coordinate, and confirm appointments including ancillary tests and procedures for patients and customers. Screens all incoming phone calls to the department and accurate transfers to internal departments. Completes and routinely verifies accuracy of patient registration and guarantor account. Verifies patients' insurance and communicates with Managed Care Coordinator to complete changes. Schedules and instructs patients on preparations for tests and procedures. Sends letters with appropriate forms, questionnaires, and instructions to patients to educate or receive feedback about their appointment and or procedures. Receives, processes, and files letters and forms from patients and referral sources. Maintains and updates provider schedules. Operates a fax machine, photocopier and/or printer effectively to communicate patient information. Regular attendance is required to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High School diploma or equivalent. EXPERIENCE Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Basic Life Support (BLS) certification within 90 days of hire. Equal Employment Opportunity

The Billing Account Analyst is a vital member of the Billing and Claims team, responsible for researching, analyzing, and resolving account variances and claim denials, with a strong emphasis on coding accuracy and billing compliance. This role involves comprehensive review of insurance carrier policies, coding guidelines, contractual obligations, and benefit coverage to ensure precise claim submission and maximize reimbursement. The Billing Account Analyst leverages critical thinking and problem-solving skills to navigate complex billing scenarios, often exercising independent judgment in the absence of clearly defined policies or procedures. Success in this position requires a deep understanding of coding standards, billing regulations, and payer requirements, as well as the ability to collaborate effectively with internal teams and external payers. ESSENTIAL JOB FUNCTIONS Researches, interprets, and applies applicable coding and billing requirements to ensure accurate and compliant claim submission. Reviews and corrects diagnosis and billing codes, resubmitting claims as needed for reconsideration. Identifies and analyzes denial reasons, working with carriers to obtain clarification and determine corrective actions. Investigates complex claim variances using payer rules, coding guidelines, and benefit information to resolve outstanding issues. Monitors and evaluates payment trends, recommending process improvements to optimize reimbursement. Completes timely follow-up on assigned work queues to maintain an efficient revenue cycle. Escalates unresolved or systemic issues to management, providing detailed research and supporting documentation. Maintains current knowledge of CPT, CDT, and ICD coding standards, as well as healthcare billing regulations, to ensure high-quality claim processing. Travels to FHC centers approximately 10% of the time; remaining work is performed from a remote or home office. Performs other duties as assigned. EDUCATION AND EXPERIENCE 1. High school diploma or equivalent 2. Successful completion of the following courses, per departmental procedures, within one year of hire (preferred, upon hire): Medical, Dental, Behavioral Health: diagnosis, code on dental procedures and nomenclature (CDT) and medical terminology. Billing and Claims - Professional: diagnosis, current procedural terminology (CPT) and medical terminology. Billing and Claims - Facility: diagnosis and medical terminology. 3. Two years of experience in a medical business office, healthcare, or pharmaceutical setting, or equivalent experience. Equal Employment Opportunity 40

Under the direction of the Medical Services Manager this position provides support to daily clinical activity with direct patient care. The Medical Clinic Aide is trained to provide specific direct patient care as delegated by providers, nurses and support staff and expected to achieve competency in such training. Support includes but is not limited to patient transportation, cleaning rooms, inventory maintenance, facility management, administration of paperwork, patient vitals and procedure assisting. This position will require flexibility and will change daily based on clinic needs. Desired candidate would have the following qualifications: Required Qualifications: Certified Nursing Assistant Certificate Successful completion of first semester clinicals in accredited MA program Compensation and Benefits: Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week: Compensation starts at $20.00 and is adjusted according to experience. 1.0 FTE and schedule (Monday-Friday, 8:00a-5:00p, 1 Half Day) Health insurance Dental insurance Vision insurance Life insurance Long and short-term disability insurance 401(k) retirement plan (100% vested with employer match) Paid time off program (hours given upfront for vacation, personal and sick time) Paid holidays Tuition reimbursement Flexible spending plans Health savings account Transportation program Childcare referral program Employee Assistance Program (EAP) Other: Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program. Support our mission and values: Improving health. Improving lives. Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve. Compassion Listen to our patients, staff and community to understand their needs and provide care with empathy and respect. Inclusion Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff. Stewardship Use the resources we are given effectively and efficiently, and we value innovation. Equity Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities. Community Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access. COVID-19 Vaccine: Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status .

The Clinical Substance Abuse Counselor functions as an integral member of the interdisciplinary team providing treatment, support and follow-up to patients with substance use disorders. The individual must follow departmental and organizational policies and procedures regarding documentation, billing and ethical conduct while serving our patients. ESSENTIAL JOB FUNCTIONS Performs and documents clinical evaluation, including diagnostic impressions and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides treatment planning for substance use disorders and co-occurring disorders including initial, ongoing, continuity of care, discharge and planning for relapse prevention Provides addiction treatment services utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes to ensure Family Health Center meets established requirements. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services to create a patient-centered, integrated, individualized, comprehensive and outcomes-driven Recovery Oriented System of Care. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. EXPERIENCE Minimum Required: 5000 hours of clinical experience in providing the 8 practice dimensions as a substance abuse counselor. CERTIFICATIONS/LICENSES Minimum Required: Clinical Substance Abuse Counselor (CSAC) awarded by the Wisconsin Department of Safety and Professional Services (DSPS). Basic Life Support (BLS) certification at time of hire or obtained within three months of hire. Equal Employment Opportunity Monday thru Friday; 8am -5pm 40

The Nurse Practitioner (NP) is a skilled member of the health team who provides direct preventive and primary care for pediatric, adults and geriatric patients under collaboration with a licensed physician, according to Nurse Practitioner Protocol, and within the scope of the Nurse Practitioner License in the State of Wisconsin. Family Health Center provides comprehensive, integrated primary health care services for all, regardless of one's background or circumstances. Care provided is related to health maintenance, acute care, and chronic disease management at the health center or in outreach settings including mobile services. ESSENTIAL JOB FUNCTIONS 1. Obtains complete medical history and physical data to ensure accurate patient records. 2. Performs appropriate physical examinations and records findings in patient records. 3. Interprets data to determine and order appropriate laboratory and diagnostic tests. 4. Synthesizes data to establish a diagnosis and treatment plan. 5. Provides appropriate information to individual patients and families concerning medications, plan of care, and treatment regimes. 6. Works collaboratively with health team members to ensure complete delivery of prescribed care. 7. Arranges appropriate referrals to other health care professionals and facilities as necessary. 8. Provides health education to patients and families about ways to improve, promote, and maintain their health status, including but not limited to information on disease/disease processes, self-care practices, and positive choices. 9. Maintains accurate records, medication lists, and documentation of care and follow-up for administrative purposes and reimbursement of services. 10. Adheres to the drug formulary used by the practice to be compliant with agreement. 11. Identifies barriers to patient care flow or delivery and assists in formulating corrective action. 12. Supervises and intervenes with clinical issues and supports/directs triage by clinical staff when necessary. 13. Demonstrates responsibility for individual performance and efficient utilization of resources to ensure timely completion of duties and to promote financial viability. 14. Follows established safety precautions and procedures in the performance of all duties in order to ensure a safe environment. 15. Regular attendance is required in order to carry out the essential functions of the position. 16. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. ADDITIONAL DUTIES 1. Prepares written prescription orders for drugs and controlled substances. 2. Develops and/or participates in the development of patient education materials and recommends community resources to meet patient and family needs. 3. Triages patient telephone calls and troubleshoots questions to ease concerns of patients and family members. 4. Actively participates in selected committee activities. 5. Other duties as assigned. JOB QUALIFICATIONS For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Master's degree in nursing. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Current State of Wisconsin Nurse License or Nurse Compact License, and Nurse Practitioner Licensure. Current Drug Enforcement Administration (DEA) License. Basic Life Support (BLS) certification awarded within three months of hire. Additional department-specific certifications, licenses, or memberships may be required (varies by department/location). Equal Employment Opportunity Employer

The Manager of Primary Care is responsible for the leadership and management of their assigned clinic. This position manages staff, resources, and quality improvement activities of the day‐to‐day operations across multiple sites and modalities of care. This role is accountable for communication with internal and external stakeholders, serves as liaison between patients, staff, providers and administration, reports on program performance, and participates in improvement initiatives to achieve high-quality, inclusive, equitable and culturally and linguistically appropriate care in a cost-effective, patient centered manner. Collaborates with program senior leadership to maintain programs consistent with all applicable regulatory requirements (State, Federal, etc.), accreditation standards (e.g. Joint Commission) and organizational policies and procedures. Collaborates with supervisor to set department goals and plan, develop and execute strategic plans positively impacting established goals for the organization. Monitors patient satisfaction scores and implements action plans to improve scores below specified goals. Develops and maintains policies and procedures for optimal patient care delivery. Reviews productivity reports to find areas for workflow improvement and greater efficiency to produce high quality efficient, and effective patient care Directs, evaluates, and provides feedback to assigned employees in the operations of applicable programs to ensure safe, efficient, and effective patient care. Promotes teamwork by facilitating interdisciplinary input and collaboration. Facilitates collaborative problem solving strategies to resolve issues. Ensures team members' understanding of roles and responsibilities to support cohesive function and to keep team members positively engaged. Addresses issues proactively by anticipating change and managing issues in a timely manner to provide high quality care. Conducts meetings and communicates program updates, timelines, and potential system and program needs. Represents the organization and the service line in its relationship with government, academic institutions and community partners. Manages and supervises staff and relates well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations. Evaluates employee performance based on established performance standards and coaches' staff and team members, to identify and envision opportunities to continuously improve. Manages staff schedules based on patient care needs to maintain efficiency guidelines. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Associate's degree in clinical, administrative, or business related. EXPERIENCE Minimum Required: Five years management experience with less than a bachelor's degree; or three years management experience with a bachelor's degree; or two years management experience with a master's degree. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Basic Life Support (BLS) certification within three months of hire. Equal Employment Opportunity Employer

The Patient Assistance Counselor (PAC) plays a crucial role in interviewing and verifying insurance benefits for uninsured and underinsured patients, as well as following up on referrals to assess and address patient and member needs. This position involves carefully reviewing financial and medication assistance applications to ensure compliance with grant and other program funding requirements. Additionally, the Patient Assistance Counselor maintains a comprehensive understanding of healthcare coverage options available through local, state, and federal programs. They actively engage in outreach and enrollment efforts to connect patients with these essential resources, ensuring that individuals receive the support they need to effectively understand their healthcare options and benefits. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High school diploma or equivalent. EXPERIENCE Minimum Required: One year experience in medical business office, insurance, or healthcare setting, or comparable experience. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: For positions hired within the FHC dental centers: Basic Life Support (BLS) certification awarded within three months of hire. Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services within three months from the start of the first CAC training period, offered after hire. Employees hired less than three months before the start of the CAC training period may defer their attendance and certification exam until the following year. Employees have a maximum of three attempts to pass the CAC exam within three months of completing CAC training. Failure to pass the exam will result in termination from the position, though exceptions may be considered for extenuating circumstances. Equal Opportunity Employer

JOB DESCRIPTION The Oral Surgeon provides surgical treatment for patients requiring specialty orofacial procedures. ESSENTIAL JOB FUNCTIONS 1. Performs evaluations and consults with patients to determine surgical oral health needs. 2. Collaborates with general dentists or other specialists to develop treatment plans 3. Documents and charts within patient medical records, maintaining notes related to appointments, testing, treatment, and test results. 4. Performs surgical care on patients of all ages, including medically complex patients. 5. Formulates, discusses, and agrees upon treatment plan options with patients. 6. Administers general and local anesthetics when necessary 7. Performs surgical procedures including extractions, implant placement, biopsies, and removal of tumors and/or growths of the oral and facial regions 8. Diagnoses and treats pathological conditions, prescribes medication for treatment of diseases of a dental nature, and takes dental radiographs. 9. Treats infections of oral cavity, jaw, face, and salivary glands. 10. Provides patient education and oral health instruction. 11. Completes documentation in a timely manner to ensure records are accurate and up to date. 12. Trains staff on appropriate dental applications, when necessary, to ensure a well-educated staff. 13. Sees emergency patients, and performs emergency procedures, in order to reduce or eliminate immediate pain. 14. Performs in accordance with applicable policies, procedures, and protocols. 15. Acts as a clinical leader and resource, promotes a positive work environment, and supports change within the department and organization. 16. Performs conscious sedation. 17. Collaborates with other health care providers to ensure continuity of care. 18. Proctors dental student externs in providing oral surgery care 19. Regular attendance of contracted hours is required to carry out the essential functions of this role. 20. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: DDS (Doctor of Dental Surgery) and/or DMD (Doctor of Medicine in Dentistry or Doctor of Dental Medicine) EXPERIENCE Minimum Required: Minimum two years' experience as physician CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Board certified by the American Board of Medical Specialties (ABMS) or the American Osteopathic Board of Medical Specialties (AOBMS) Current and unrestricted Applicable State MD/DO license Member in good standing of Marshfield Clinic Health System Medical Staff Office Equal Opportunity Employer

The Medical Assistant (MA) is a vital member of the healthcare team, supporting high-quality, patient-centered care. The MA performs clinical and administrative tasks in accordance with organizational policies and under the direction of a provider. This role emphasizes professionalism, teamwork, and medically appropriate care. ESSENTIAL JOB FUNCTIONS Prepares exam rooms and clinical materials using aseptic technique. Maintains cleanliness and restocks rooms based on inventory standards. Assists providers with exams, procedures, and treatments. Administers injections and immunizations within scope and under provider orders. Performs venipuncture and point-of-care testing. Prepares and collects lab specimens per provider orders. Instructs patients for tests and procedures as directed. Obtains and documents patient history, vitals, and data in EMR accurately and timely. Supports prescription preparation and patient education as directed. Communicates with patients professionally and compassionately. Collects patient concerns and relays them accurately to providers or appropriate staff. Assists with patient registration, scheduling, and appointment coordination as needed. Processes provider orders and prepares necessary forms and referrals. Ensures proper documentation for services; charge entry is not required. Proficiently uses Electronic Medical Records (EMR) and related systems to support patient care. Maintains accurate and up-to-date clinical documentation. Responds appropriately to emergency situations. Remains current in emergency procedures relevant to the role. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE Completion of an accredited Medical Assistant program Minimum of one year of experience in a clinical or community health setting preferred. CERTIFICATIONS / LICENSES Basic Life Support (BLS) certification at time of hire, or within three-months of employment. Current Certified Medical Assistant credential (AAMA, AMT, NCCT, or NHA) preferred. Equal Opportunity Employer

The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. The Appointment & Business Assistant supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction. ESSENTIAL JOB FUNCTIONS Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency. Screens and routes incoming calls to support seamless communication across departments. Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records. Collects and updates patients' insurance and demographic information to support accurate documentation and billing. Maintains and updates provider schedules to optimize appointment availability and resource allocation. Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance. Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws. Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking. Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems. Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care. Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records. Prepares and distributes correspondence to internal and external parties to support timely and accurate communication. Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High School diploma or equivalent. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Preferred six months' previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience. Preferred Associate's degree in health information management, administrative assistant/medical secretary or related field. CERTIFICATIONS / LICENSES None. Equal Employment Opportunity

$1,000 Sign-On Bonus The Dental Hygienist works in conjunction with a dentist to meet the oral health needs of patients, while keeping the patient's care, comfort and safety as the primary concern. The Dental Hygienist assesses the oral health of the patient, teaches patients appropriate oral hygiene strategies, removes hard and soft deposits from all surfaces and applies preventive materials to the teeth while maintaining policies and procedures consistent with the Family Health Center. ESSENTIAL JOB FUNCTIONS Utilizes the dental hygiene process to assess, plan, implement and evaluate comprehensive patient care. Performs clinical procedures as directed by dentist(s), in accordance with applicable policies and procedures, to provide appropriate diagnostic and preventative oral hygiene care to patients. Documents appropriate details in the patient's electronic dental records to guarantee the correct information is documented. Assesses and addresses patient education need to promote patient self-management. Performs customer service in person and by phone to address the concerns and to meet the needs of our patients. Participates in quality improvement activities to promote quality oral health care. Performs routine maintenance of dental instruments and equipment to ensure equipment is operating properly and is safe for patient care. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform within scope, role specific functions. EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Associate's degree in dental Hygiene. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: An unrestricted Wisconsin Registered Dental Hygiene License. Current Basic Life Support (BLS) certification. (Basic Life Support (BLS) certification required within 3 months of hire.) Local anesthetic State of Wisconsin Certification. Equal Employment Opportunity

The Behavioral Health Therapist functions as an integral member of the interdisciplinary team providing assessments, treatment, support and follow-up to patients with substance use disorders and, if present, mental health problems. ESSENTIAL JOB FUNCTIONS Performs and documents comprehensive assessments and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides addiction treatment or dual/disordered services and therapy utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use and/or dual disordered issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. JOB QUALIFICATIONS EDUCATION Minimum Required: Master's degree that is eligible for licensure as a Licensed Professional Counselor (LPC), Marriage and Family Therapist (MFT), or Licensed Clinical Social Worker (LCSW). EXPERIENCE Minimum Required: Two years of clinical experience in behavioral health using various modalities in groups and in individual sessions. Ideal candidate will have experience in treating dual disorders. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), OR Licensed Clinical Social Worker (LCSW) who provide substance abuse counseling within the scope of their licensure. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire. Equal Employment Opportunity

The Registered Nurse - Family Health Center (FHC) addiction medicine functions as a vital member of the healthcare team who contributes to the success by demonstrating patient focus, effective communication, professionalism, self-development, and teamwork. This individual utilizes the nursing process to assess, plan, implement, and evaluate comprehensive care provided to patients and their families. The Registered Nurse - FHC A&DR demonstrates excellent clinical, problem-solving, interpersonal, and leadership skills, and makes decisions consistent with the organization's policies, department protocols, guidelines, and the Wisconsin Nurse Practice Act to achieve high-quality, inclusive, equitable and culturally and linguistically appropriate care in a cost-effective, patient centered manner. ESSENTIAL JOB FUNCTIONS Utilizes the nursing process to assess, plan, implement and evaluate comprehensive patient care. Works independently within scope of practice to provide safe, optimal patient care. Performs clinical procedures in accordance with applicable policies, procedures, and protocols, and as directed by provider. This includes but is not limited to: Always adhering to privacy and patient confidentiality standards. Assisting providers with exams, tests, procedures, patient communications, etc. Administering medications, injections, and other treatments. Performing symptom-based triage. Performing specialized or department-specific nursing functions as educationally prepared. Obtains and documents complete patient data in an accurate, concise, and timely manner. Processes provider's orders, prepares appropriate forms, and schedules appointments and services. Arranges for referrals when indicated. Releases medications based on treatment assisted medication level Communicates with patients regarding their concerns, collects information, and relays this information professionally and efficiently to the provider. Assesses and addresses patient education needs to promote patient self-management. Utilizes computer applications as required for patient care to ensure accuracy. Provides cross coverage at fixed medical sites and case management. Delegates tasks as determined by applicable state statutes and department leadership; takes accountability for delegated tasks. Collaborates with providers and other health team members to ensure continuity of care. Acts as a clinical leader and resource, promotes a positive work environment, and supports and/or leads change initiatives within the department and organization. Participates in quality improvement activities to promote quality healthcare. Responds appropriately to emergency situations and remains current with nursing procedures in emergency situations. Maintains currency of required certifications/registries, and demonstrates maintained competence in job-related skills, work-related technologies and equipment, and use of the electronic health record. Participates in educational, instructional, and professional development activities. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. Regular attendance is required in order to carry out the essential functions of the position. ADDITIONAL DUTIES Cross-trains to other roles and responsibilities within FHC A&DR as needed. Actively participates in required department meetings, committees, in-services, etc. Trains and mentor's co-workers, new employees, and students. Other duties as assigned. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: Graduate of an accredited school of Nursing. EXPERIENCE Minimum Required: Two years nursing experience. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Current State of Wisconsin Registered Nurse License or Nurse Compact License. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA). Additional department-specific certifications, licenses, or memberships may be required (varies by department/location). Equal Opportunity Employer