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Accounts Receivable Analyst jobs at Access/Information - 27 jobs

  • Accounts Receivable & Collections Analyst

    8X8 4.6company rating

    San Jose, CA jobs

    PLEASE APPLY BY COPYING AND PASTING THE FOLLOWING LINK TO YOUR WEB BROWSER: ******************************************************************* Id=83025&lang=en_US **PLEASE APPLY TO THE LINK PROVIDED. ONLY RESUMES SUBMITTED TO THE LINK WILL BE CONSIDERED.** 8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars. 8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use. PLEASE APPLY BY COPYING AND PASTING THE FOLLOWING LINK TO YOUR WEB BROWSER: ******************************************************************* Id=83025&lang=en_US **PLEASE APPLY TO THE LINK PROVIDED. ONLY RESUMES SUBMITTED TO THE LINK WILL BE CONSIDERED.** Job Description As we continue to strengthen our infrastructure, the AR and Collection Analyst must possess the knowledge, skills and ability to manage a varied accounts receivable portfolio. Responsibilities include collecting customer outstanding receivable balances by enforcing terms of sale; timely analysis and making decisions for resolution of over/short payments and deductions/claims; reviewing and taking action on orders; responding to internal and external customer inquiries; creating reports and analysis using excel; ability to adhere to new requirements; must be very excel savvy; ability to perform other tasks and special projects as needed. The A/R Analyst must be self-reliant and make independent decisions exercising good judgment. This position interacts with all levels of management internally and externally to minimize risk and improve profitability and the collections cycle. They serve as the main point of contact in identifying and resolving issues that impact receivables. Key Responsibilities Analyst has overall responsibility for a receivable portfolio Independently plan, analyze and carry out collection of past due accounts Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments Reconcile accounts in timely manner; analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits Identify and resolve order-to-cash root cause issues that impede invoicing, collections and deduction resolution. Includes initiating and driving cross functional resolutions. Review orders on credit hold and personally take appropriate action to ensure delivery dates met Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations Active participation with driving results to meet individual, team and department objectives Ongoing process improvement focus, making recommendations and participating and or leading implementations to improve department efficiency Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers Keep management apprised of unusual or non-standard issues and escalate when appropriate Provide coverage during hours of responsibility for internal and external customers Other tasks/projects as needed PLEASE APPLY BY COPYING AND PASTING THE FOLLOWING LINK TO YOUR WEB BROWSER: ******************************************************************* Id=83025&lang=en_US **PLEASE APPLY TO THE LINK PROVIDED. ONLY RESUMES SUBMITTED TO THE LINK WILL BE CONSIDERED.** Qualifications BA/BS in related discipline highly preferred or equivalent experience Minimum 1-2 years high volume collections and deductions experience Exceptional Microsoft Office skills are required; including pivot tables, vlookups, formula building and sorting of data Peoplesoft experience is highly desired Positive and energized work attitude with a sense of urgency, strong work ethic and eager to learn and grow in a fluid and changing environment Demonstrated ability to adapt and work in a very ambiguous and growing environment Attention to detail without losing focus of the “big picture” Ability to thrive in a fast paced, ever-changing environment with the ability to stay focused and quickly achieve closure Excellent problem solving and negotiation skills required. Proven ability to own complex portfolios Communication skills require strong business writing skills and the ability to effectively articulate with discussions, proposals and negotiations in a persuasive manner Highly motivated self-starter who can work well independently and in a team environment Must have a flexible schedule and be willing to put in extra time as needed to meet objectives Experience in Telecom industry preferred PLEASE APPLY BY COPYING AND PASTING THE FOLLOWING LINK TO YOUR WEB BROWSER: ******************************************************************* Id=83025&lang=en_US **PLEASE APPLY TO THE LINK PROVIDED. ONLY RESUMES SUBMITTED TO THE LINK WILL BE CONSIDERED.** Additional Information Notice to Search Firms and Staffing Agencies 8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee. All your information will be kept confidential according to EEO guidelines. PLEASE APPLY BY COPYING AND PASTING THE FOLLOWING LINK TO YOUR WEB BROWSER: ******************************************************************* Id=83025&lang=en_US **PLEASE APPLY TO THE LINK PROVIDED. ONLY RESUMES SUBMITTED TO THE LINK WILL BE CONSIDERED.**
    $52k-66k yearly est. 60d+ ago
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  • Accounts Receivable Manager

    Concord Technologies 3.3company rating

    Seattle, WA jobs

    We are seeking an experienced Accounts Receivable Manager to join our team. The ideal candidate will have 7+ years of progressive experience managing accounts receivable, collections and the month end close process. In this role, you will be responsible for a variety of elements related to the accounts receivable function, managing the day-to-day activities in a fast-paced company and working with the accounting team to scale the function. If you are passionate about accounts receivable, corresponding with customers, and have a proven track record of delivering timely, accurate and complete month end close, we encourage you to apply. About Concord Technologies: Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord's use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves. More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it's clear they love the service and value we provide. We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers' needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you'd like to join us! Essential Functions: As an Accounts Receivable Manager, you will play a key role in our accounting team. You'll be responsible for managing the accounts receivable function, supporting the month-end closing process, and contributing to process improvements as our business grows. This is an opportunity to work in a dynamic, fast-paced environment and help scale our accounting operations. Key Responsibilities Manage accounts receivable, customers, and related systems Manage customer account correspondence, credit memos, and cash application Maintaining excellent customer relationships Reconciling the accounts receivable subledger to the general ledger and customer accounts Conducting month-end and year-end closing procedures Participate in responding to the year-end audit requests and providing required documentation Assist with ad hoc accounting and finance projects as needed Position Requirements: Bachelor's degree in Accounting, Finance, or related field 7+ years of progressive accounts receivable experience, preferably in a software or technology company 5+ years of management experience required Experience with NetSuite (preferred) and proficiency in Microsoft Excel (required) Strong written and verbal communication skills Excellent problem-solving skills and attention to detail Ability to manage multiple priorities and work independently as well as collaboratively Compensation Range: $105,000 - $115,000. Range can flux dependent on experience, education/training, etc. Additional employee benefits at Concord Technologies: 401K plan w/ 6% company match (vests immediately) Flex-Time off + sick time 10 company holidays Full suite of health benefits (Medical, Dental, Vision)- employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. Voluntary insurance options: Pet insurance Employee Life and AD&D Spousal Life and AD&D Child Life and AD&D Paid Parental Leave program Free unlimited ORCA card (Seattle area residents) Employee Rewards and Recognition through NectarHR Unlimited access to Udemy for Business Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    $105k-115k yearly 24d ago
  • Accounts Payable and Office Assistant

    Your Wireless 4.0company rating

    Westbury, NY jobs

    Accounts Payable and Office Assistant Your Wireless - Verizon Wireless Premium Retailer Location: Westbury, NY Compensation: $20.00 to $22.00 per hour plus amazing employee benefits and perks. Full Time Your Wireless, a Verizon Wireless Premium Retailer, is seeking detail-oriented and organized individual to join our team as an Accounts Payable and Office Assistant. In this role, you will be responsible for managing accounts payable functions while providing administrative support to ensure the smooth operation of our office. The ideal candidate will possess strong numerical skills, excellent communication abilities, and a proactive approach to problem-solving. As an Accounts Payable - Office Assistant for Your Wireless, you will enjoy some great perks: Strong base-pay and annual assessment for Pay increases Flexible Work Schedule. 401k savings program. Great Healthcare program. Personal Time Off. Year 1 is 5 paid days off per year. Year 2 is 10 paid days off per year. Year 3 and beyond, 15 paid days off per year. Employee discounts on Verizon Wireless Service Employee discounts on devices and accessories Great and fun working atmosphere. Significant opportunities to grow in our company. As an Accounts Payable - Office Assistant for Your Wireless, you will be: Processing invoices accurately and efficiently. Verifying invoices for accuracy, including matching invoices to purchase orders, and receiving documents. Obtaining proper approval for payment of invoices. Preparing and perform electronic payments or issue checks. Reconciling vendor statements and resolve discrepancies in a timely manner. Maintaining organized and up-to-date accounts payable records. Assisting in maintaining office operations by handling various administrative tasks. Managing incoming and outgoing correspondence, including mail and emails. Answering and directing phone calls to appropriate parties. Coordinating meetings, appointments, and travel arrangements for staff. Maintaining office supplies inventory and place orders as necessary. Assisting in organizing company events and activities. Accurately entering financial data into accounting software or spreadsheets. Maintaining an organized filing system for invoices, receipts, and other financial documents. Assisting in generating reports and financial statements as needed. Collaborating with other team members to resolve issues and streamline processes. Providing support to other departments as needed. Your Wireless requires candidates for the Accounts Payable and office Assistant position candidates have the following skills and experiences: High school diploma or equivalent; Associate degree in accounting or related field preferred. Proven experience in accounts payable or a similar role. Proficiency in accounting software and MS Office, particularly Excel and Word. Strong attention to detail and accuracy in data entry. Excellent organizational and time management skills. Effective communication skills, both written and verbal. Ability to work independently and as part of a team. Prioritize tasks and manage workload effectively. Familiarity with basic office equipment and procedures. Knowledge of generally accepted accounting principles (GAAP) is a plus. Must be 18 years of age or older and able to provide proof of work eligibility in the US. About Your Wireless Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer. Our diversity and employee-first culture fill our 130+ stores across 16 States with over 400 of the best wireless experts on earth. Our motto of “Be really, really nice, know your $#%@, and always find a way,” guides our team to deliver a best-in-class customer experience through simplicity. We don't like to complicate things. To learn more about Your Wireless visit *********************** Your Wireless Inc., is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.
    $20-22 hourly 57d ago
  • Accounts Payable Specialist

    Concord Technologies 3.3company rating

    Seattle, WA jobs

    Job Intro: We are seeking an experienced Accounts Payable Specialist to join our team. The ideal candidate will have 2+ years of accounts payable and month end close experience. In this role, you will be responsible for a variety of elements related to the accounts payable function and the day-to-day activities in a fast-paced company. If you are passionate about accounting, we encourage you to apply. About Concord Technologies: Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord's use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves. More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it's clear they love the service and value we provide. We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers' needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you'd like to join us! Essential Functions: As an Accounts Payable Specialist, you will play a key role in our accounting team, reporting to the Accounts Payable Supervisor. You'll be responsible for entering vendor invoices, maintaining vendor records, supporting the month-end closing process, and contributing to process improvements as our business grows. This is an opportunity to work in a dynamic, fast-paced environment. Key Responsibilities Code and enter vendor invoices Maintain A/P systems and files Support the preparation of ACH and check disbursement batches for processing along with the associated voucher packets Prepare the employee expense reimbursement batches Maintaining excellent third-party vendor relationships Conducting month-end and year-end closing procedures Support the preparation of vendor related tax filings (e.g., IRS Form 1099) Participate in preparing responses to the year-end audit requests and providing required documentation Assist with ad hoc accounting and finance projects as needed Position Requirements: 2+ years of progressive accounts payable experience, preferably in a software or technology company Associate's degree in accounting, finance or related field Experience with NetSuite (preferred) and proficiency in Microsoft Excel Strong written and verbal communication skills Excellent problem-solving skills and attention to detail Ability to work independently as well as collaboratively Compensation Range: $21.00 - $29.00/hour. Range can flux dependent on experience, education/training, etc. Additional employee benefits at Concord Technologies: 401K plan w/ 6% company match (vests immediately) Flex-Time off + sick time 10 company holidays Full suite of health benefits (Medical, Dental, Vision)- employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. Voluntary insurance options: Pet insurance Employee Life and AD&D Spousal Life and AD&D Child Life and AD&D Paid Parental Leave program Free unlimited ORCA card (Seattle area residents) Employee Rewards and Recognition through NectarHR Unlimited access to Udemy for Business Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    $21-29 hourly 10d ago
  • Accounts Payable Specialist

    Concord Technologies 3.3company rating

    Seattle, WA jobs

    Job DescriptionSalary: Accounts Payable Specialist Job Intro: We are seeking an experienced Accounts Payable Specialist to join our team. The ideal candidate will have 2+ years of accounts payable and month end close experience. In this role, you will be responsible for a variety of elements related to the accounts payable function and the day-to-day activities in a fast-paced company. If you are passionate about accounting, we encourage you to apply. About Concord Technologies: Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concords use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves. More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, its clear they love the service and value we provide. We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope youd like to join us! Essential Functions: As an Accounts Payable Specialist, you will play a key role in our accounting team, reporting to the Accounts Payable Supervisor. Youll be responsible for entering vendor invoices, maintaining vendor records, supporting the month-end closing process, and contributing to process improvements as our business grows. This is an opportunity to work in a dynamic, fast-paced environment. Key Responsibilities Code and enter vendor invoices Maintain A/P systems and files Support the preparation of ACH and check disbursement batches for processing along with the associated voucher packets Prepare the employee expense reimbursement batches Maintaining excellent third-party vendor relationships Conducting month-end and year-end closing procedures Support the preparation of vendor related tax filings (e.g., IRS Form 1099) Participate in preparing responses to the year-end audit requests and providing required documentation Assist with ad hoc accounting and finance projects as needed Position Requirements: 2+ years of progressive accounts payable experience, preferably in a software or technology company Associates degree in accounting, finance or related field Experience with NetSuite (preferred) and proficiency in Microsoft Excel Strong written and verbal communication skills Excellent problem-solving skills and attention to detail Ability to work independently as well as collaboratively Compensation Range: $21.00 - $29.00/hour. Range can flux dependent on experience, education/training, etc. Additional employee benefits at Concord Technologies: 401K plan w/ 6% company match (vests immediately) Flex-Time off + sick time 10 company holidays Full suite of health benefits (Medical, Dental, Vision) employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. Voluntary insurance options: Pet insurance Employee Life and AD&D Spousal Life and AD&D Child Life and AD&D Paid Parental Leave program Free unlimited ORCA card (Seattle area residents) Employee Rewards and Recognition through NectarHR Unlimited access to Udemy for Business Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    $21-29 hourly 12d ago
  • Billing Analyst

    Concord Technologies 3.3company rating

    Seattle, WA jobs

    Job Intro: We are seeking an experienced Billing Analyst to join our team. The ideal candidate will have 4+ years of progressive Billing and customer account administration experience. In this role, you will be responsible for a variety of elements related to the Billing function and the day-to-day activities in a fast-paced company. If you are passionate about accounting, we encourage you to apply. About Concord Technologies: Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord's use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves. More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it's clear they love the service and value we provide. We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers' needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you'd like to join us! Essential Functions: As a Billing Analyst, you will play a key role in our accounting team, reporting to the Billing Manager. You'll be responsible for preparing customer invoices, maintaining customer records, supporting the monthly billing process, and contributing to process improvements as our business grows. This is an opportunity to work in a high volume, dynamic and fast-paced environment. Key Responsibilities Invoice Management: Prepare, generate, verify, and send invoices to customers. Payment Processing: Handle incoming payments, record transactions, and reconcile accounts. Account Reconciliation: Match payments to invoices and resolve discrepancies. Customer Communication: Address billing inquiries and resolve issues. Record Keeping: Maintain accurate customer billing files and financial records. Reporting: Generate billing and financial reports for management. Compliance: Ensure adherence to internal policies and billing procedures. Audit: Participate in preparing responses to the year-end audit requests and providing required documentation Projects: Assist with ad hoc accounting and finance projects as needed Position Requirements: 4+ years of progressive Billing experience, preferably in a software or technology company Associate's degree in accounting, finance or related field Experience with NetSuite (preferred) and proficiency in Microsoft Excel Strong written and verbal communication skills Excellent problem-solving skills and attention to detail Ability to work independently as well as collaboratively Compensation Range: $24.00 - $32.00/hour. Range can flux dependent on experience, education/training, etc. Additional employee benefits at Concord Technologies: 401K plan w/ 6% company match (vests immediately) Flex-Time off + sick time 10 company holidays Full suite of health benefits (Medical, Dental, Vision)- employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. Voluntary insurance options: Pet insurance Employee Life and AD&D Spousal Life and AD&D Child Life and AD&D Paid Parental Leave program Free unlimited ORCA card (Seattle area residents) Employee Rewards and Recognition through NectarHR Unlimited access to Udemy for Business Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    $24-32 hourly 10d ago
  • Billing Analyst

    Concord Technologies 3.3company rating

    Seattle, WA jobs

    Job DescriptionSalary: Billing Analyst Job Intro: We are seeking an experienced Billing Analyst to join our team. The ideal candidate will have 4+ years of progressive Billing and customer account administration experience. In this role, you will be responsible for a variety of elements related to the Billing function and the day-to-day activities in a fast-paced company. If you are passionate about accounting, we encourage you to apply. About Concord Technologies: Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concords use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves. More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, its clear they love the service and value we provide. We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope youd like to join us! Essential Functions: As a Billing Analyst, you will play a key role in our accounting team, reporting to the Billing Manager. Youll be responsible for preparing customer invoices, maintaining customer records, supporting the monthly billing process, and contributing to process improvements as our business grows. This is an opportunity to work in a high volume, dynamic and fast-paced environment. Key Responsibilities Invoice Management: Prepare, generate, verify, and send invoices to customers. Payment Processing: Handle incoming payments, record transactions, and reconcile accounts. Account Reconciliation: Match payments to invoices and resolve discrepancies. Customer Communication: Address billing inquiries and resolve issues. Record Keeping: Maintain accurate customer billing files and financial records. Reporting: Generate billing and financial reports for management. Compliance: Ensure adherence to internal policies and billing procedures. Audit: Participate in preparing responses to the year-end audit requests and providing required documentation Projects: Assist with ad hoc accounting and finance projects as needed Position Requirements: 4+ years of progressive Billing experience, preferably in a software or technology company Associates degree in accounting, finance or related field Experience with NetSuite (preferred) and proficiency in Microsoft Excel Strong written and verbal communication skills Excellent problem-solving skills and attention to detail Ability to work independently as well as collaboratively Compensation Range: $24.00 - $32.00/hour. Range can flux dependent on experience, education/training, etc. Additional employee benefits at Concord Technologies: 401K plan w/ 6% company match (vests immediately) Flex-Time off + sick time 10 company holidays Full suite of health benefits (Medical, Dental, Vision) employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. Voluntary insurance options: Pet insurance Employee Life and AD&D Spousal Life and AD&D Child Life and AD&D Paid Parental Leave program Free unlimited ORCA card (Seattle area residents) Employee Rewards and Recognition through NectarHR Unlimited access to Udemy for Business Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    $24-32 hourly 12d ago
  • Senior Analyst, Cash & AR Projects and Process Improvement

    Comcast 4.5company rating

    Philadelphia, PA jobs

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for a variety of programs involving business reengineering efforts that support our operations, daily administrative support of software systems, and customer experience. Works with a cross-functional team that encompasses representation from all regions/departments to understand current challenges. Works to define our current processes that support the Finance, Cash, AR, AP, Payroll and Technical Operations and to define the future state that will be enabled through technology. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. **Job Description** **Core Responsibilities** + Analytical and critical thinking skills required to understand requirements and organize complex projects. + Demonstrates ability to solve problems with out-of-box solutions in a dynamic and fast-paced environment. + Detail-oriented, with the ability to work autonomously to keep assignments on track for completion. + Exhibits strong interpersonal skills, including written and verbal communications, as well as an ability to collaborate with others. + Skilled in Microsoft Excel; builds pivot tables, lookups, index match, converts dates, etc. + Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Billing Operations, Training, Finance, and Legal + Develops scalable processes to support and benefit the Company's architecture vision. + Deconstructs technical concepts and metrics to facilitate process development. + Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics. + Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations. + Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency. + Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment. + Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices. + Consistent exercise of independent judgment and discretion in matters of significance. + Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. + Other duties and responsibilities as assigned. **Administrative, Project Management, Process Improvement** + Executes administrator functions in the OneStream Reconciliation Software and Oracle Fusion to support the Cash & AR Team. + Assist with the project planning and perform project plan execution tasks. Supports the testing team and business users in validating that the programs meet the requirements + Ability to perform detailed tie-outs between financial reporting, reconciliation support, and trend reporting + Functions as a liaison between the client, community and internal IT and/or external software vendors to develop system solutions to processing systems or business problem + Create or revise effective process documentation related to Reconciliation and Financial Reporting procedures for Cash & AR Accounting. + Act as resource for colleagues with less experience. + Provide status updates to various stakeholders **Employees at all levels are expected to:** + Understand our Operating Principles; make them the guidelines for how you do your job. + Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. + Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. + Win as a team - make big things happen by working together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Support a culture of inclusion in how you work and lead. + Do what's right for each other, our customers, investors and our communities. **Disclaimer:** + This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. **Skills:** Accounting; Problem Solving; Interpersonal Communication; Bank Reconciliations; Project Management; Critical Thinking; Process Improvements Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (********************************** on our careers site for more details. **Education** Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. **Relevant Work Experience** 5-7 Years **Job Family Group:** Program & Project Management
    $65k-93k yearly est. 49d ago
  • Senior Analyst, Cash & AR Projects and Process Improvement

    Comcast 4.5company rating

    Philadelphia, PA jobs

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for a variety of programs involving business reengineering efforts that support our operations, daily administrative support of software systems, and customer experience. Works with a cross-functional team that encompasses representation from all regions/departments to understand current challenges. Works to define our current processes that support the Finance, Cash, AR, AP, Payroll and Technical Operations and to define the future state that will be enabled through technology. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. Job Description Core Responsibilities Analytical and critical thinking skills required to understand requirements and organize complex projects. Demonstrates ability to solve problems with out-of-box solutions in a dynamic and fast-paced environment. Detail-oriented, with the ability to work autonomously to keep assignments on track for completion. Exhibits strong interpersonal skills, including written and verbal communications, as well as an ability to collaborate with others. Skilled in Microsoft Excel; builds pivot tables, lookups, index match, converts dates, etc. Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Billing Operations, Training, Finance, and Legal Develops scalable processes to support and benefit the Company's architecture vision. Deconstructs technical concepts and metrics to facilitate process development. Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics. Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations. Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency. Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment. Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Administrative, Project Management, Process Improvement Executes administrator functions in the OneStream Reconciliation Software and Oracle Fusion to support the Cash & AR Team. Assist with the project planning and perform project plan execution tasks. Supports the testing team and business users in validating that the programs meet the requirements Ability to perform detailed tie-outs between financial reporting, reconciliation support, and trend reporting Functions as a liaison between the client, community and internal IT and/or external software vendors to develop system solutions to processing systems or business problem Create or revise effective process documentation related to Reconciliation and Financial Reporting procedures for Cash & AR Accounting. Act as resource for colleagues with less experience. Provide status updates to various stakeholders Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Accounting, Bank Reconciliations, Critical Thinking, Interpersonal Communication, Problem Solving, Process Improvements, Project Management We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree (Required) While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
    $65k-93k yearly est. Auto-Apply 49d ago
  • Accounts Payable

    Forerunner Technologies 4.0company rating

    Brentwood, NY jobs

    Full-time Description This will be a supporting role in the Finance Department. You will be supporting Accounts Payable with daily tasks. Requirements Opening the mail and obtaining invoices from our manufacturer's portal. Entering those invoices and others in our accounts payable system. Make sure those transactions posted. Assisting the current AP Associate with the check run. Checking monthly statements from the vendors. Assist accounts receivable with any tasks, as required. Other Duties and Responsibilities as assigned. Salary Description $22.00 to $24.00
    $40k-52k yearly est. 60d+ ago
  • Accounts Payable

    Forerunner Technologies Inc. 4.0company rating

    Brentwood, NY jobs

    Job DescriptionDescription: This will be a supporting role in the Finance Department. You will be supporting Accounts Payable with daily tasks. Requirements: Opening the mail and obtaining invoices from our manufacturer's portal. Entering those invoices and others in our accounts payable system. Make sure those transactions posted. Assisting the current AP Associate with the check run. Checking monthly statements from the vendors. Assist accounts receivable with any tasks, as required. Other Duties and Responsibilities as assigned.
    $40k-52k yearly est. 23d ago
  • Accounts Receivable Clerk

    Forerunner Technologies Inc. 4.0company rating

    Brentwood, NY jobs

    Job DescriptionDescription: The Accounts Receivable Clerk is responsible for managing incoming payments, properly recording transactions, and maintaining accurate and up-to-date accounts receivable records. This role involves ensuring timely collection of outstanding invoices, resolving billing issues, and supporting the overall financial health of the organization. Requirements: Collections & Follow-Up: Monitor customer accounts for overdue payments. Contact clients via phone, email, or mail to follow up on outstanding balances. Negotiate payment arrangements when necessary. Payment Processing: Receive, record, and apply incoming payments (checks, ACH, wire transfers, etc.). Reconcile customer accounts and resolve discrepancies. Reporting & Reconciliation: Maintain accurate aging reports and update AR ledgers regularly. Customer Service: Respond to customer inquiries regarding billing, payments, and account status. Resolve disputes and escalate issues when needed.
    $38k-48k yearly est. 5d ago
  • Accounts Receivable Clerk

    Forerunner Technologies 4.0company rating

    New York jobs

    The Accounts Receivable Clerk is responsible for managing incoming payments, properly recording transactions, and maintaining accurate and up-to-date accounts receivable records. This role involves ensuring timely collection of outstanding invoices, resolving billing issues, and supporting the overall financial health of the organization. Requirements Collections & Follow-Up: Monitor customer accounts for overdue payments. Contact clients via phone, email, or mail to follow up on outstanding balances. Negotiate payment arrangements when necessary. Payment Processing: Receive, record, and apply incoming payments (checks, ACH, wire transfers, etc.). Reconcile customer accounts and resolve discrepancies. Reporting & Reconciliation: Maintain accurate aging reports and update AR ledgers regularly. Customer Service: Respond to customer inquiries regarding billing, payments, and account status. Resolve disputes and escalate issues when needed.
    $38k-47k yearly est. 60d+ ago
  • Accounts Receivable Specialist 3 -Staffing

    Kgp Telecommunications 4.2company rating

    Santa Ana, CA jobs

    Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers. With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you. Circet USA's benefits package includes the following: Medical, Dental, and Vision insurance Digital Health & Wellness Support Critical Illness, Accident, & Hospital Insurance Short-term & Long-term disability Group term & Voluntary life insurance Flexible Spending and Health Savings Accounts Paid Time Off & 401K Company Discount Website Job Summary and Responsibilities The main function of an accounting assistant is to compute, classify, and record numerical data to keep financial records complete. A typical accounting assistant is responsible for a wide range of technology and can work in areas closely related to computers. ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned: Oversee customer AR and make collection effort include but not limited to: contacting customers through phone call or e-mail, provide backup information such as individual invoice copies as well as warranty information Manage the A/R Confirmations process and assist with various Internal/External Audits Follow and manage delinquent accounts: contacting, communicating and managing collection agencies. Providing necessary information to facilitate collection effort Provide additional reporting and various support initiatives for different stakeholders such as credit department, RSM, accounting management, etc. Manage and assist payment and other adjustment for AR posting and clearing suspense accounts Perform detailed analysis and obtain back-ups based on policy for the issuance of any credit memo or debit memo Perform any ad hoc projects as assigned by management, independently leading cross functional teams by proactively engaging other departments and personnel as required Assist AR Manager to ensure proper training, development, and delegation of tasks within the team Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Check figures, postings and documents for correct entry, mathematical accuracy, and proper codes. Qualifications A Bachelor's degree on accounting, business administration, or related filed preferred but not required 5-7 year(s) accounts receivable, credit, and/or collections experience in a high volume B2B environment preferred Must have experience with medium to high level of MS Office Suite Proficiency in Excel is a firm requirement SAP experience required Strong accounting understanding Excellent customer service skills Ability to calculate, post and manage accounting figures and financial records Ability to interact with all levels within the organization and have frequent external contacts High degree of accuracy, attention to detail and confidentiality Effective verbal, listening and written communication skills Ability to work independently or as a team member Circet USA is an Equal Opportunity Employer - Veteran/Disabled. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
    $41k-53k yearly est. Auto-Apply 14d ago
  • JR. Accounts Receivable Specialist - GSO

    NWS 3.4company rating

    Greensboro, NC jobs

    The Junior Accounts Receivable Specialist is responsible for supporting the AR team in managing incoming payments, maintaining accurate financial records, and ensuring timely collection of outstanding invoices. This role involves working closely with clients, internal teams, and accounting systems to ensure smooth cash flow and compliance with company policies. Key Responsibilities * Process customer invoices and ensure accuracy in billing. * Monitor and follow up on outstanding accounts to ensure timely payments. * Record and reconcile incoming payments in the accounting system. * Assist in preparing AR reports and aging analysis. * Respond to customer inquiries regarding invoices and payments. * Support month-end and year-end closing activities related to AR. * Maintain proper documentation and filing of AR transactions. * Collaborate with internal departments to resolve discrepancies. Qualifications * Education: High school diploma or Associate's degree in Accounting, Finance, or related field (Bachelor's preferred). * Experience: 1-3 years in Accounts Receivable or general accounting. Skills & Competencies * Basic knowledge of accounting principles. * Proficiency in MS Excel and accounting software (e.g., QuickBooks, SAP). * Strong attention to detail and organizational skills. * Good communication and customer service skills. Key Performance Indicators (KPIs) * Invoice Accuracy Rate: ≥ 98% (percentage of invoices processed without errors). * Days Sales Outstanding (DSO): Maintain within company target (e.g., ≤ 45 days). * Collection Efficiency: Percentage of overdue invoices collected within 30 days. * Payment Posting Accuracy: ≥ 99% accuracy in recording payments. * Customer Query Resolution Time: Average resolution within 48 hours. * AR Aging Compliance: Ensure less than X% of receivables are over 90 days past due. * Timeliness of Month-End Close: Complete AR tasks within closing deadlines. About NWS NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments. Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market. Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity. To learn more about us, please visit our website at nwsnext.com Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law. Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws. Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes. A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment. By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.
    $35k-44k yearly est. 35d ago
  • Collections Representative & Office administrator

    Industrial Communications 3.6company rating

    Marshfield, MA jobs

    Collects delinquent accounts by locating and notifying customers with delinquent accounts; establishing repayment schedules through contacts with customers by phone, email or mail Customer account maintenance Opens new accounts Month end credits and adjustments Assist with cash receipts, as needed Billing support, as needed Crosstrain in related areas to provide support when needed Other administrative tasks and special projects, as needed
    $31k-40k yearly est. 60d+ ago
  • Accounts Receivable Specialist

    Exegistics 3.9company rating

    Indianapolis, IN jobs

    The Accounts Receivable Specialist is responsible for accurately processing customer invoices, managing payments, and maintaining financial records to ensure timely and precise revenue recognition. This role focuses on billing, cash application, account reconciliation, and customer account maintenance without involvement in collections activities. Key Responsibilities: Prepare, generate, and distribute customer invoices with accuracy and timeliness. Process and apply customer payments (checks, ACH, wire) to appropriate accounts. Reconcile customer accounts and research discrepancies or unapplied payments. Maintain up-to-date customer account information, including billing contacts and payment preferences. Identify and resolve billing issues in coordination with internal teams (sales, operations, customer service). Monitor AR aging reports to ensure proper allocation and accuracy (no collections responsibilities). Assist with month-end closing activities, including AR reporting and reconciliations. Support audits by providing documentation and responding to requests. Maintain compliance with company policies, accounting standards, and internal controls. Contribute to process improvements that enhance accuracy and efficiency. Qualifications: Associate's degree in Accounting, Finance, or related field (or equivalent experience). 1-3 years of accounts receivable, billing, or accounting experience. Strong accuracy, organizational skills, and attention to detail. Proficient with accounting/ERP software and Microsoft Excel. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Strong communication and problem-solving skills. Preferred Skills: Experience with high-volume billing or multi-entity environments. Familiarity with GAAP principles. Prior experience supporting audits or month-end close.
    $31k-40k yearly est. 30d ago
  • Account Specialist

    Momentum Telecom 4.3company rating

    Atlanta, GA jobs

    The Account Specialist serves as the customer advocate and is responsible for creating a superior customer experience. In this role you will work with customers to submit orders, escalate tickets, and renew contracts. You will also work with the Account Managers to assist with escalations, put together license reports, build and process renewals. Ultimately, the Account Specialist is the primary contact for our Customer Service accounts (Voice MRR below $1,000) and is accountable for managing expectations and acting as an escalation point to facilitate problem resolution. A successful Account Specialist will be able to develop relationships with customers and co-workers; have a deep understanding of Momentum products; be creative and resourceful to solve problems, and thrive in a fast-paced environment In addition, a successful Account Specialist will be interested in adding to existing and new sales opportunities by identifying and pursuing upselling opportunities with the existing customer base. Responsibilities: * Handle all tickets that come into the Retail Account Management queue for Customer Service accounts * Understand several versions of the Momentum contract and Universal Terms to be able to explain to customers * Learn the Momentum products and price book to be able to identify opportunities to add new services for customers * Proactively contact customers to discuss renewing services * Gather necessary information from customers to submit MACDs, hardware orders and service issue tickets; follow Requests/Tickets through to completion and confirm resolved with customers * Follow internal escalation process to reach a timely resolution on behalf of customers * Work closely with customers to identify concerns in an effort to retain business * Collaborate with the Training Department to ensure customers are fully trained on their services and the Subscriber Portal * Act as a liaison between the Account Managers and internal Momentum Departments to address customer escalations * Assist Account Managers in putting together User License Reports * Work closely with Account Managers to understand renewal needs, put together renewal proposals as requested by Account Managers and process renewal changes once agreement is fully executed. * Work closely with Manager, Account Specialist to develop skills needed to successfully grow into an Account Manager role. Qualifications: * Ability to manage multiple tasks * Ability to thrive in a fast-paced environment * Handles stressful situations well * Highly motivated and results oriented * Plans and carries out responsibilities with minimal direction * Customer service oriented * Extremely detail oriented * Works well in a team environment as well * Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet * Familiarity with Salesforce.com or similar CRM tools is preferred * Demonstrated history developing relationships with C-level professionals * Documented experience exceeding sales quotas * Excellent communication skills including written communication, speaking and presentation development and delivery * Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular in-office attendance is essential (i.e. is consistently at work and on time). Education Requirements: * A four-year undergraduate degree is required * A minimum of two years' experience in the Unified Communications industry is preferred
    $30k-40k yearly est. 29d ago
  • Account Specialist

    Momentum Telecom Inc. 4.3company rating

    Atlanta, GA jobs

    Job Description The Account Specialist serves as the customer advocate and is responsible for creating a superior customer experience. In this role you will work with customers to submit orders, escalate tickets, and renew contracts. You will also work with the Account Managers to assist with escalations, put together license reports, build and process renewals. Ultimately, the Account Specialist is the primary contact for our Customer Service accounts (Voice MRR below $1,000) and is accountable for managing expectations and acting as an escalation point to facilitate problem resolution. A successful Account Specialist will be able to develop relationships with customers and co-workers; have a deep understanding of Momentum products; be creative and resourceful to solve problems, and thrive in a fast-paced environment In addition, a successful Account Specialist will be interested in adding to existing and new sales opportunities by identifying and pursuing upselling opportunities with the existing customer base. Responsibilities: Handle all tickets that come into the Retail Account Management queue for Customer Service accounts Understand several versions of the Momentum contract and Universal Terms to be able to explain to customers Learn the Momentum products and price book to be able to identify opportunities to add new services for customers Proactively contact customers to discuss renewing services Gather necessary information from customers to submit MACDs, hardware orders and service issue tickets; follow Requests/Tickets through to completion and confirm resolved with customers Follow internal escalation process to reach a timely resolution on behalf of customers Work closely with customers to identify concerns in an effort to retain business Collaborate with the Training Department to ensure customers are fully trained on their services and the Subscriber Portal Act as a liaison between the Account Managers and internal Momentum Departments to address customer escalations Assist Account Managers in putting together User License Reports Work closely with Account Managers to understand renewal needs, put together renewal proposals as requested by Account Managers and process renewal changes once agreement is fully executed. Work closely with Manager, Account Specialist to develop skills needed to successfully grow into an Account Manager role. Qualifications: Ability to manage multiple tasks Ability to thrive in a fast-paced environment Handles stressful situations well Highly motivated and results oriented Plans and carries out responsibilities with minimal direction Customer service oriented Extremely detail oriented Works well in a team environment as well Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet Familiarity with Salesforce.com or similar CRM tools is preferred Demonstrated history developing relationships with C-level professionals Documented experience exceeding sales quotas Excellent communication skills including written communication, speaking and presentation development and delivery Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular in-office attendance is essential (i.e. is consistently at work and on time). Education Requirements: A four-year undergraduate degree is required A minimum of two years' experience in the Unified Communications industry is preferred
    $30k-40k yearly est. 29d ago
  • AR Collections Specialist

    Skywire Networks 4.0company rating

    New York, NY jobs

    As an Accounts Receivable & Collections Specialist, you will play a key role in managing the company's accounts receivable portfolio. As part of the Finance organization, and reporting to the VP of Finance Operations you will be handling both residential and commercial customer accounts. You will be responsible for ensuring timely collection of outstanding payments, resolving billing disputes, and maintaining strong relationships with our customers to ensure financial stability and consistent cash flow. Key Responsibilities Accounts Receivable Management Oversee the timely collection of outstanding invoices for both residential and commercial customers. Review and update customer accounts, ensuring accurate records of payments, credits, and outstanding balances. Monitor accounts aging reports and prioritize collections efforts based on account status. Collections & Follow-up Contact residential and commercial customers via phone, email, or written correspondence to follow up on overdue payments. Negotiate payment terms and solutions with customers, ensuring compliance with company policies and maintaining customer relationships. Work closely with sales, customer service, and legal teams to resolve any billing discrepancies or payment issues. Reporting & Documentation Maintain accurate records of all collection activity and ensure that documentation is complete and up to date. Prepare regular AR aging reports and assist in forecasting cash flow needs. Report on collection metrics and KPIs to management to ensure goals are met. Customer Relations & Dispute Resolution Handle customer inquiries related to billing, payment issues, and disputes, ensuring a high level of customer satisfaction. Collaborate with the customer service team to address and resolve complex customer concerns. Compliance & Process Improvement Adhere to company policies and legal requirements for collections and credit management. Identify opportunities to streamline AR and collections processes to improve efficiency and reduce days sales outstanding (DSO). Required Skills & Qualifications 5+ years of experience in accounts receivable, collections, or related roles, with a strong focus on both residential and commercial accounts. Excellent verbal and written communication skills, with the ability to negotiate effectively and professionally with customers. Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously. Proficiency with specialized billing software known as Rev.io Exposure to commercial software (i.e. QuickBooks Online, Salesforce & Microsoft Office Suite). Solid understanding of credit and collections policies, procedures, and regulations. Strong problem-solving skills and the ability to handle difficult customer situations with tact and professionalism. Ability to work independently and as part of a team in a fast-paced environment. Preferred Qualifications Experience in the telecommunications or broadband industry. Familiarity with commercial credit assessments and large-scale account management. Physical And Sensory Requirements The physical and sensory abilities required for this classification include: Strength to lift a 50-pound object, without assistance, and items weighing up to 150 pounds with assistance. Coordination and equilibrium sufficient to climb a ladder and maintain balance while pulling cable. Sight in order to read computer screens and standard computer printouts / may involve extensive VDT exposure; visual color discrimination sufficient to distinguish the color codes of wire and schematic drawings. Hearing, speech, sight, and physical dexterity sufficient to function in a typical office environment. Coordinated, skillful movements of fingers, hands and arms to operate a computer keyboard; may require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers. Strength and dexterity to crawl, kneel, crouch, or twist to reach/and or work with assigned systems. Manual and finger dexterity sufficient to work with hands in close tolerances and to work with extremely small electronic components. Strength, mobility and dexterity to use small hand and power tools as necessary and to climb or crawl to install equipment in areas of close tolerance. Benefits Medical, Dental, Vision and Prescription Plans Flexible Spending Accounts Short- and Long-Term Disability Supplemental Life and AD&D 401(k) Retirement Savings Employee Assistance Program Time Off and Holidays
    $42k-55k yearly est. 47d ago

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