Access International, Inc. jobs in Dearborn, MI

Job Title: Human Resources Generalist Job Status: Full Time Job Summary: Under general supervision, uses intermediate skills gained through training and experience to provide day-to-day administration of policies and programs covering several or all of the following: recruiting, compensation and benefits, training, employee relations, performance management, employee leave management, safety procedures, and HRIS administration. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring decision making responsibility and ability to exercise discretion. Routine contact with internal employees as well and external applicants, insurance agents and vendors is required to obtain, clarify or provide facts and information. Essential Duties and Responsibilities: Administer various human resources plans and procedures for the organization Assist in development and implementation of policies and procedures; prepare and maintain employee handbook and other HR related manuals and documents Design and administer human resources policies and procedures Communicate with and educate management and employees on human resources policies and procedures Collect and analyze HR data for the director of human resources Assess and develop policies and standard operating procedures (SOPs) for human resources Conduct incident/employee investigations and handle Employee Relations for the organization Conduct internal training for employees and/or management on internal processes, policies and programs Serve as a liaison between employees and management to respond to concerns regarding organization policies and procedures Develop and maintain accurate information management and filing systems to ensure compliance with records retention policies Develop, streamline and enhance staffing systems, tracking reporting and analysis as necessary Ensure compliance with all federal/state/local employment laws and regulations Think strategically, recommending new approaches, policies, procedures and initiatives for the HR department to support the mission of the organization May design and implement initiatives for the organization including integration, diversity and inclusion, employee recognition, mentorship and shadowing initiatives and programs May coordinate the hiring process for the organization, including advertising, job postings, head hunting, initial interviews, managing approval process, and submitting offer letters May administer the organization s learning management system May manage performance review cycles including 60-day, 150-day and annual reviews May work with organization management to develop s, match final job description against salary and market data for proper salary range placement May ensure consistency related to job and salary placement across the organization May coordinate recruiting efforts and build networks to find qualified candidates through job boards, career fairs, connections with co-workers, recruiting websites, involvement in professional networks, etc. May support HR efforts related to investigations, charges, grievance resolution, performance and absence management, complaints with employment practices and disciplinary action May support HR efforts regarding tracking and responding to safety and other critical incidents May administer the FMLA program for the organization May administer Worker s Compensation claim process for the organization May support employee onboarding and orientations May support organization safety initiatives and coordinate and chair safety meetings May support organization wellness initiatives and coordinate and chair wellness meetings May assist with coordination of annual open enrollment process and assist employees with claims resolution May assist with reconciliation of health insurance billings with payroll system to ensure accuracy with employee deductions May support the planning and execution of ACCESS events Maintain compliance with various annual government reporting requirements Maintain currency in employment and benefit laws and other HR related matters Analyze data and use technology to proactively identify and diagnose business needs, opportunities and develop solutions to meet those needs Evaluate current software, benefits and recommends new approaches for employee benefits and new goals to retain employees Participate in administrative staff meetings and attends other meetings and seminars Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Advanced concepts, principles and practices of the various disciplines of Human Resources including Employee Relations, Performance Management, Recruiting, Compensation, Benefits, HRIS Administration, FMLA and Worker s Compensation Advanced concepts, principles and practices of federal and state employment laws and practices Skill in: Operating standard office equipment and using required software applications, including Microsoft Office Knowledge and prior use of HRIS systems, Paylocity a plus Knowledge and prior use of applicant tracking systems, Clear Company a plus Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Employee investigations and ER matters Ability to: Partner with other functional areas to accomplish objectives Strong interpersonal skills Attention to detail while maintaining a big picture orientation Gather information, identify linkages and trends and apply findings to assignments Interpret and apply policies and identify and recommend changes as appropriate Organize and prioritize multiple tasks and meet deadlines Communicate effectively, both orally and in writing Work independently as well as collaboratively within a team environment Handle stressful situations and provide a high level of customer service in a calm and professional manner Establish and maintain effective working relationships at all levels of the organization Educational/Previous Experience Requirements: Minimum Degree Required: Bachelor s degree Required Disciplines: Human Resources Management, Business, or a related field ~and~ At least three years professional level human resources experience in ER and providing the desired knowledge, skills and abilities based on assigned functional area or any equivalent combination of experience, education, and/or training approved by Human Resources Prior experience using HR related systems is required Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None PHR preferred Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel may be required Working Environment: Climate controlled office

Job Title: Teacher Job Status: Part-time Program Information: School assignments may be located in schools in the Detroit, Dearborn, and Public School systems. Hours and days vary by site: School Year (12-14 hours per week) - Monday through Thursday, Tuesday through Friday, Monday through Friday; 2:00pm - 6:30pm Summer (12-14 hours per week) - Monday through Thursday, Tuesday through Friday, Monday through Friday; 8:00am - 3:30pm Program Summary: ACCESS recognizes the challenge that many students face in reaching proficiency levels in core subject areas (English and math); that is why the Out of School Time program can provide students with the foundational skills needed to succeed in school, post-secondary, and in the workforce. This year-round STEM-focused program (32 weeks in the school year; 6 weeks in the summer) reinforces academic skills focusing on reading and math, encourages critical thinking, helps students discover/build new interests, and promotes healthy living. Low student-to-staff ratios ensure personalized learning, and youth development activities address students' social emotional learning needs. Students receive a daily hot nutritious meal. Parents/caregivers are offered free literacy and parenting education classes. Job Summary: Under limited supervision, the Teacher creates and provides a safe learning environment designed to engage students in academic, mental and physical health, life-skills, and enrichment activities in an after-school setting. Essential Duties and Responsibilities: Create lesson plans and implement instructional activities that contribute to a climate where students are actively engaged in meaningful learning experiences Establish and communicate clear objectives for all learning activities Identify, select, and modify instructional resources to meet the needs of the students with varying backgrounds, learning styles and special needs Assist in assessing changing curricular needs and offers plans for improvement Maintain effective and efficient record-keeping procedures Collaborate with peers to enhance the instructional environment Model professional and ethical standards when dealing with students, parents, peers and community Ensure that student growth and achievement is continuous and appropriate for age group, subject area and/or program classification Assume responsibility for meeting the course and school-wide student performance goals Demonstrate gains in student performance All work responsibilities are subject to having performance goals and/or targets established as part of the annual performance planning process or as the result of organizational planning Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Educational processes and techniques attributed Developmentally Appropriate Practice (DAP) Common Core standards, Core Knowledge & Competencies, and Michigan Out of School Time/Standards Skill in: Organization and time management Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Ability to effectively prioritize tasks and adapt to changing environment Maintain professional obligations through efficient work habits such as meeting deadlines and honoring schedules Partner with other agencies, departments and school personnel, as required Inspire team members to reach their highest performance Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes Interpret and apply agency policies and identify and recommend changes as appropriate Organize, manage and run a classroom incorporating classroom and behavior management strategies Communicate effectively, both orally and in writing, with students, parents and other professionals on a regular basis Work independently as well as collaboratively within a team environment Handle stressful situations and provide a high level of customer service in a calm and professional manner Establish and maintain effective working relationships Educational/Previous Experience Requirements: Minimum Degree Required: Bachelor s degree Required Disciplines: Early Childhood Education, Elementary Education, Secondary Education, Physical Education and Recreation, Child Development, Child Guidance/Counseling, Child Psychology, Family Studies, Social Work, Human Services, Youth Development or related field ~and~ At least 2 years of experience in an educational setting or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: Teaching Certificate Licenses/Certifications Required within one year from Date of Hire: 16 clock hours of training throughout the year Working Conditions: Hours: May vary between 2:00pm and 6:00pm based on assigned school, some additional hours may be required Travel Required: Local travel, up to 5% Working Environment: Climate controlled office

Job Title: Case Worker Job Status: Part-time (up to 28 hours) Bilingual: Arabic preferred Social Services Job Summary: Under general supervision, the Case Worker uses intermediate skills obtained through experience and training to provide a range of employment and/or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the program s objectives and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision-making responsibility. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information. Essential Duties and Responsibilities: Assess and complete initial review process including identification of participant motivation, strength, barriers and resources Complete any necessary paperwork related to services provided Help program participants to identify and access options available to them through the program and their local community Develop and implement plans of action that help participants set goals, identify steps, a timetable and responsibilities for each party to act and deliver on Review and revise plan as necessary Provide on-going support to participants and ensure participation and program compliance Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies Utilize program tools to identify goals and address barriers Assist clients in recognizing and understanding at risk behaviors Regularly collect documentation and evidence of participant progress and activities, complete required case notes and document all services in compliance with the agency s quality assurance plan Report on program progress at required intervals per funding guidelines Establish and maintain relationships with appropriate client referral sources Maintain agency confidentiality and client s privacy Maintain currency on new services and referral sources as well as services provided to clients Maintain program policies and procedures per funding guidelines Follow the funding source s requirements and CARF standards applicable to the services provided Depending upon assigned functional area and program may administer testing as needed, this may include blood testing and the coordination of administering, preparing, and shipping of samples and receiving test results May develop and maintain relationships with existing and potential employers. May recruit new employers each month May attend meetings with the Department of Health and Human Services to review deficient case files and determine participants compliance with program based on assigned functional area May regularly conduct home visits with clients based on assigned functional area May transport clients using company provided transportation May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation May conduct regular group client meetings May conduct employer visits daily/weekly to market program services and recruit new job openings May maintain employer files and documentation regarding the employer and current and past job openings May translate and interpret information for non-English speaking clients as needed May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills May provide translation services as needed May provide cultural awareness education to employers who hire immigrants and assist employers in resolving conflicts and/or tensions as needed Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Community resources including social services agencies and crisis intervention providers Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received HIPAA regulations based on assigned functional area Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Partner with other functional areas to accomplish objectives Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed Organize and prioritize multiple tasks and meet deadlines Communicate effectively, both orally and in writing Speak and write in English. Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred. Maintain confidentiality of agency and client information Educational/Previous Experience Requirements: Minimum Degree Required: o High school diploma or GED equivalent ~and~ At least one year of related work experience based on assigned functional area or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: o Chauffeur s License may be required depending upon assigned functional area. o MDCH test counselor certification & phlebotomy depending upon assigned functional area if employee does not possess these certifications upon hire, they may receive the training and gain certification within 12 months but cannot draw blood until certification is received Licenses/Certifications Required within 12 months from Date of Hire: o Career Development Facilitator certificate depending upon assigned functional area Working Conditions: Hours: Normal business hours, some additional hours may be required. Non-traditional hours including nights and weekends may be required based on assigned functional area. Travel Required: Local travel may be required. May travel up to 20% including overnight travel based on assigned functional area. Working Environment: Climate controlled office

Job Title: Administrative Assistant II Job Status: Full-time Job Summary: Under general supervision, the Administrative Assistant II uses advanced skills gained through training and experience to provide administrative support to a senior-level manager within an assigned functional area. Follows established procedures to handle administrative details, usually of a confidential nature, on behalf of the senior level manager using some judgment and initiative to determine the approach or action to take. Originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information. Essential Duties and Responsibilities: Manage and coordinate the day-to-day operation of a senior-level manager s office including maintaining agency, department and employee records Screen incoming calls and respond independently when possible Prepare, proofread and edit correspondence, agreements, memos, presentations and spreadsheets on senior-level manager s behalf Anticipate and prepare materials needed by the senior-level manager for conferences, correspondence, appointments, meetings, telephone calls, etc. Prepare agendas, notices, minutes and resolutions of meetings Take and transcribe dictation as needed Compose and prepare confidential correspondence and reports Ensure that organizational and departmental policies and practices are followed Support senior-level manager s correspondence by reading and routing incoming mail, attaching appropriate file to correspondence to be answered by manager and filing correspondence and other confidential records Arrange complex and detailed travel plans and itineraries, compile documents for travel related meetings and accompany senior-level manager as needed Work with other areas of the organization to arrange programs, events or conferences including obtaining facilities and caterers, issuing information and/or invitations and coordinating speakers while working within event budget Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Intermediate concepts, principles and practices of modern office procedures relating to record keeping, filing, use and operation of standard office equipment (computer, calculator, photocopier, facsimile, etc.) Skill in: Satisfactory speed/accuracy rate of typing skills (50 net wpm) required to maintain an efficient flow of the department Working experience in spreadsheets, graphics, flow charting and presentation software preferred Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Accurately and efficiently record and type dictation involving the normal range of business vocabulary and/or a limited range of recurring specialized terminology Partner with other functional areas to accomplish objectives Gather information, identify linkages and trends and apply findings to assignments Organize and prioritize multiple tasks and meet deadlines Communicate effectively, both orally and in writing Work independently as well as collaboratively within a team environment Provide a high level of customer service Establish and maintain effective working relationships at all levels of the organization Educational/Previous Experience Requirements: Minimum Degree Required: High school diploma or GED equivalent ~and~ At least five years of administrative or office support experience or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel may be required Working Environment: Climate controlled office

Job Title: Peer Support Specialist Job Status: Full-time * Community Health and Research Center Job Summary: Under general supervision, the Peer Support Coach uses intermediate skills obtained through lived experience and training to provide support and motivation to clients seeking treatment and services related to assigned functional area, including alcohol and drug dependency and mental illness. Assesses client needs, provides consultation, guidance, and advocacy to clients through direct assistance, information, and referral to internal and external resources. Develops, implements, and monitors clients attainment of goals and objectives listed within treatment plans and individualized plans of services. Essential Duties and Responsibilities: * Engage and enroll clients in intervention and support services * Utilize program tools to develop a person-centered, individualized plan of service for each client, which will be used to identify goals, address barriers, and monitor progress towards recovery and self-sufficiency * Assist clients in recognizing and understanding at risk behaviors and coach client on redirecting those behaviors * Complete initial and follow-up review processes and necessary documentation related to services provided * Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies * Coordinate delivery of benefits and various services the client was referred to ensure participation and program compliance based on assigned program * Provide peer coaching to clients in one-on-one or group settings to improve overall functioning, interpersonal relationships, integration into community, and support clients efforts to meet their individual and program goals * Administer testing as needed - depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping samples and receiving test results * Establish and maintain relationships with appropriate client referral sources * Maintain currency on new services and referral sources as well as services provided to clients * Maintain program policies and procedures per funding guidelines * Maintain agency confidentiality and client privacy * Follow the funding sources requirements and CARF standards applicable to the services provided * May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation * May support recruitment efforts for assigned program area * May translate and interpret information for non-English speaking clients as needed * Routine contact with internal and external clients is required to obtain, clarify, or provide facts and information * Operate standard office equipment and use required software applications * Perform other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: * Community resources including social services agencies and crisis intervention providers * Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received * HIPAA regulations based on assigned functional area Skill in: * Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office * Community Outreach/Activism * Mentoring Ability to: * Self-identify as a person who lived experience with assigned functional area and is prepared to use that experience in helping others * Partner with other functional areas to accomplish objectives * Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed * Organize and prioritize multiple tasks and meet deadlines * Communicate effectively, both orally and in writing * Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred * Receive general guidance and direction to perform a variety of non-routine tasks and responsibilities * Resolve most questions and problems and refers new or unusual issues to a higher level * Maintain confidentiality of agency and client information

Job Title: Maintenance Technician I Job Status: Part-time, up to 28 hours per week Job Summary: Under direct supervision, the Maintenance Technician I uses basic knowledge and skills obtained through on-the-job training to perform routine maintenance on ACCESS buildings and grounds. Supporting and fulfilling the needs of ACCESS facilities and programs so that they can perform their work in the community through coordination of capital resources and first responder to address facility matters. Perform the day-to-day tasks to maintain the physical assets of the properties. Responsible for consistent excellence in the care of the facilities including building open, set-ups and tear downs, cleaning and other tasks as assigned. Essential Duties and Responsibilities: Daily opening of facility Use documented building opening process to open in a consistent and timely manner in preparation for daily activities of guests and staff Ensure welcoming, open and safe experience for guests and staff Provide grounds clean-up/sidewalk cleaning as required due to weather Identify maintenance and repair items that need to be resolved to assure long-term excellent facility and grounds care Provide seamless transition to the other facilities team members Set-ups/tear-downs Ensure scheduled areas are set/cleared for building use as assigned Ensure all scheduled event areas are in excellent, clean condition Perform spot cleaning or remedial repair if needed Perform other facilities related tasks as assigned Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Some electrical and lighting repair, plumbing, carpentry and locksmith functions Building and ground maintenance functions Skill in: All general maintenance procedures A cheerful and reliable person Attend to detail, solid judgment Self-starter works independently Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Partner with other functional areas to accomplish objectives Provide a high level of customer service Maintain facilities in such a way that ensures the safety and comfort of staff and patrons Assist in general tasks to allow others to focus their efforts where most required Establish and maintain effective working relationships at all levels of the organization Work in a fast pace organization and enjoys serving others Operate vacuum and snow blower Educational/Previous Experience Requirements: Minimum Degree Required: High school diploma of GED equivalent Any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: Valid Michigan Driver License Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local and in-state travel, up to 10% Working Environment: Climate controlled office

Job Title: Dietitian I Job Status: Full-time Bilingual: Arabic preferred Job Summary: Under limited supervision, the Dietitian I or Nutritionist uses intermediate skills obtained through experience and training to provide nutritional counseling to low-income women, infants and children up to age 5 who are at nutritional risk by providing nutritious food plans to supplement diets, information on healthy eating and referrals to healthcare and/or community providers. Follows established procedures to screen, assess, evaluate and monitor individuals at nutritional and/or social risk and counsels individuals regarding nutrition and/or social support. Based on assigned functional area, programs operate according to federal guidelines or the Michigan Department of Community Health (MDCH) Maternal Infant Health Program (MIHP) guidelines. Essential Duties and Responsibilities: Conduct nutrition assessments on clients and develop nutrition care plans specific to their needs in which assessments may be conducted on ACCESS property or in client s homes based on assigned functional area Collect pertinent health and medical information as well as make referrals and appointments for clients Serve as client advocate and may coordinate care for clients based on assigned functional area Provide nutrition education to individual client and groups and may develop food package prescription for clients within federal guidelines Review, interpret and explain to program participants the policies and procedures of the nutrition program Document health, social and nutritional risk factors and services provided based on assigned functional area Develop and update educational materials for use by patients utilizing the principles of cultural diversity and when interacting with program participants Plan and conduct food service and/or nutritional programs to assist in the promotion of health and control of disease Maintain HIPAA compliance Participate in emergency preparedness exercises and training Participate in patient reviews, staff meetings and training Maintain currency on new developments in the nutrition field as mandated by the American Dietetic Association Follow the funding sources requirements and the Commission on Accreditation of Rehabilitation Facilities (CARF) standards applicable to the services provided May issue Women, Infants and Children (WIC) benefits and explain approved foods and authorized vendors based on assigned functional area May participate in time studies, nutrition education pilot programs and breastfeeding initiatives as required based on assigned functional area May participate in grant proposal writing and submission Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Nutritional guidelines and standards of the federal WIC program or the State MIHP program based on assigned functional area Nutritional risk standards and how to appropriately refer clients based on nutritional risks identified Fundamental knowledge of concepts, practices and procedures used in nutrition education and counseling as well as in public health working with high risk populations based on assigned functional area Basic knowledge of training design and delivery for individuals and groups Skill in: Intermediate mathematic skills Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Actively listen Talk to others to convey information effectively Communicate effectively in writing as appropriate for the needs of the audience Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Instruct or teach others how to do something Speak, read and write English Speak, read and write Arabic is preferred Partner with other functional areas to accomplish objectives Provide a high level of customer service Maintain a professional working relationship with clients and co-workers Educational/Previous Experience Requirements: Minimum Degree Required: Bachelor s degree Required Disciplines: Nutrition, Dietetics or related field ~and~ Minimum of 1-2 years of experience in nutrition, dietetics or other related health field or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: May be required to be a Registered Dietitian (RD, Registered Dietitian Nutritionist or RD-eligible with examination pending in six months or less) or meets registration requirements administered by the Commission on Dietetic Registration based on assigned functional area May be required to have completed dietetic internship approved by the Academy of Nutrition and Dietetics in order to work with high risk/high priority clients Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local and in-state travel, up to 25% Working Environment: Climate controlled office

Job Title: Peer Recovery Coach Job Status: Full-time Community Health and Research Center Under general supervision, the Peer Support Coach uses intermediate skills obtained through lived experience and training to provide support and motivation to clients seeking treatment and services related to assigned functional area, including alcohol and drug dependency and mental illness. Assesses client needs, provides consultation, guidance, and advocacy to clients through direct assistance, information, and referral to internal and external resources. Develops, implements, and monitors clients attainment of goals and objectives listed within treatment plans and individualized plans of services. Essential Duties and Responsibilities: Engage and enroll clients in intervention and support services Utilize program tools to develop a person-centered, individualized plan of service for each client, which will be used to identify goals, address barriers, and monitor progress towards recovery and self-sufficiency Assist clients in recognizing and understanding at risk behaviors and coach client on redirecting those behaviors Complete initial and follow-up review processes and necessary documentation related to services provided Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies Coordinate delivery of benefits and various services the client was referred to ensure participation and program compliance based on assigned program Provide peer coaching to clients in one-on-one or group settings to improve overall functioning, interpersonal relationships, integration into community, and support clients efforts to meet their individual and program goals Administer testing as needed - depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping samples and receiving test results Establish and maintain relationships with appropriate client referral sources Maintain currency on new services and referral sources as well as services provided to clients Maintain program policies and procedures per funding guidelines Maintain agency confidentiality and client privacy Follow the funding sources requirements and CARF standards applicable to the services provided May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation May support recruitment efforts for assigned program area May translate and interpret information for non-English speaking clients as needed Routine contact with internal and external clients is required to obtain, clarify, or provide facts and information Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: Community resources including social services agencies and crisis intervention providers Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received HIPAA regulations based on assigned functional area Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Community Outreach/Activism Mentoring Ability to: Self-identify as a person who lived experience with assigned functional area and is prepared to use that experience in helping others Partner with other functional areas to accomplish objectives Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed Organize and prioritize multiple tasks and meet deadlines Communicate effectively, both orally and in writing Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred Receive general guidance and direction to perform a variety of non-routine tasks and responsibilities Resolve most questions and problems and refers new or unusual issues to a higher level Maintain confidentiality of agency and client information Educational/Previous Experience Requirements: Minimum Degree Required: o High school diploma or GED equivalent ~and~ At least one year of experience working in social services or any equivalent combination of experience, education and/or training approved by Human Resources Actively in recovery with (3-5) years lived experience in the field or other lived experience approved by Human Resources Background check must show that candidate is fully off of probation/parole for a minimum of two years before date of hire. Licenses/Certifications: Licenses/Certifications Required at Date of Hire: o Valid Driver s license o Certified Peer Recovery Coach (CPRC) MDHHC o Certified Peer Recovery Mentor (CPRM) MCBAP Licenses/Certifications Required upon hire or no later than 90 days from Date of Hire: o QMHP Adults - 5 hours within 90 days after the first day of employment, or o QMHP Children 24 hours within 90 days after the first day of employment Licenses/Certifications Required no later than 6 months from Date of Hire (Contingent on training availability, new hire must establish and develop a plan with supervisor as part of onboarding process): o Peer Recovery Coach certification or Peer Support Specialist certification o Certified Mental Health Fist Aid (MHFA) Working Conditions: Hours: Normal business hours, some additional hours may be required. Non-traditional hours, including nights and weekends, may be required based on assigned functional area Travel Required: Local, in-state, and national travel may be required based on approval from supervisor only Working Environment: Climate controlled office.

Job Title: Data Analyst Job Status: Full-time Job Summary: Under general supervision, the Data Analyst is responsible for ensuring accurate and timely reporting for an assigned program area. The employee utilizes assigned software, databases, and documentation systems to generate relevant reports and analyze results against program goals. Pulls service and outcome data and performs analysis in support of evaluation and process improvement initiatives. Gathers data on performance metrics to facilitate the review of program effectiveness. Evaluates client and patient service data to ensure that care is provided in accordance with program guidelines and organizational standards. Essential Duties and Responsibilities: Facilitate the utilization of ACCESS client data strategy Bridge data from ACCESS EMR systems with other agency-data systems Participate in meetings and conversations to understand ACCESS operational and strategic data needs May oversee data collection and management for an assigned functional area May train and guide staff on data entry and case records best practices to ensure effective data management Assess data for quality and clean data accordingly Develop and build processes to capture data integrity issues Build and maintain tabular visualization reports for regular and/or automated reporting and analysis Define new data collection and analysis processes and form data management and governance processes Analyze and report to demonstrate impact of program(s) and services compared to identified targets Identify patterns and trends in data sets May track referrals and enrollment status of clients, document outcomes of the referral and enrollment, and provide support as appropriate or document barriers to enrollment, if any Keep current with trends and developments related to data management in field Collaborate with quality assurance and evaluation staff to measure and report on program impact Present data outcome to management as requested Conduct statistical analysis and run regressions on data May create and manage surveys and other forms of data collection Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: Operating EMR or other similar data management systems Best practices in data analysis and reporting Human Services organization operations preferred Data warehouse environments Clinical (Medical & Behavioral Health) operations preferred Skill in: Data entry Data analysis Strong customer service Strong multi-tasking Organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work Creating metrics and statistical metrics and spreadsheets Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Comfort in complex data environment and understanding of data structures Data visualization, SQL, and Excel required. Power BI, SPSS, R, SAS, or STATA preferred. Excellent verbal and written communication skills; with the ability to write routine reports and develop data visualizations required Ability to: Communicate effectively both orally and in writing Guide others and work as a team Put together high-level presentations Operate a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word, Excel, Outlook, intranet, and computer navigation Handle patient and organizational information in a confidential manner Strong ability to troubleshoot and resolve data issues Educational/Previous Experience Requirements: Minimum Degree Required: Bachelor s degree Required Disciplines: Management Information Systems, Statistics, Math or other technical field ~and~ Minimum of 3 to 5 years experience managing information systems, preferably in a nonprofit setting or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel may be required up to 10% Working Environment: Climate controlled office

Job Title: Tutor Job Status: Part-time Program Information: School assignments may be located in schools in the Detroit, Public School systems. Hours and days vary by site: School Year (12-14 hours per week) - Monday through Thursday, Tuesday through Friday, Monday through Friday; 2:00pm - 6:30pm Summer (12-14 hours per week) - Monday through Thursday, Tuesday through Friday, Monday through Friday; 8:00am - 3:30pm Job Summary: Under limited supervision, the Tutor uses intermediate skills to tutor and help lead enrichment activities in core academic subjects (math, science, language arts and social studies). Meets regularly with students who require academic improvement to provide assistance to increase understanding of a specific subject, develop basic skills and study skills. Essential Duties and Responsibilities: Assist with homework to explain concepts in a manner that students understand Observe and provide feedback on students work and behavior Motivate and support students through positive feedback and reinforcement Supervise and monitor students Mentor students through daily interaction Communicate with parents as applicable Set-up, serve and clean up after USDA suppers Attend regular staff trainings, orientations and professional development Oversee students on field trips Help lead enrichment activities in classroom Maintain order and organization in classroom setting Participate in site s quality assessment and improvement process Meet performance goals and/or targets established as part of the annual performance planning process or as the result of organizational planning Mentor students through daily interaction Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Academic subjects such as English, Mathematics, Science, Social Studies or other subjects as required based on assigned program Appropriate and effective learning techniques and concepts for learners of different age levels Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office and Google Doc Ability to: Understand Common Core standards, Core Knowledge & Competencies, and Michigan Out of School Time/Standard Interact effectively and appropriately with students of all ages Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes Communicate effectively, both orally and in writing Provide a high level of customer service Educational/Previous Experience Requirements: Minimum Degree Required: High school diploma or GED equivalent preferred ~and~ At least 6 credit hours from an accredited college/university or a successful completion of 6 credit hours of Master Teacher Professional Development preferred If in the 21 st Century Community Learning Centers program, a GPA of at least 2.75 in math and language arts courses is required Applicants who advance through the interview process will be required to complete a basic math and language arts assessment and score 70% or higher to be considered for employment Any equivalent combination of experience, education and/or training approved by Human Resources All necessary forms and documents will be required for work eligibility Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None Training Required 16 clock hours of training throughout the year Master Teacher Modules as assigned Working Conditions: Hours: After School hours, hours may vary between 2pm and 6pm depending on the site, some additional hours may be required Travel Required: Local travel, up to 10% Working Environment: Climate controlled office

Job Title: Deputy Director Job Status: Full-time Marketing and Communications o Marketing Job Summary: Under limited supervision, the Deputy Director serves as a department content expert utilizing specialized knowledge in operations management and oversight of the day-to-day operations of the department. Brings a strategic, high-level perspective to the assigned area using specialized knowledge, providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of funded programs. Assists with grant writing, analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards across the department. Applies expertise to manage projects and solve standard and non-standard problems. Extensive contact with internal and external customers is required to meet the department s program goals and objectives. Essential Duties and Responsibilities: Work closely with Director to implement strategic priorities Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff Ensure staff are appropriately onboarded Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs Assist with writing of grants including gathering data and researching information where assigned Work collaboratively with Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement Review and approve monthly and annual quality assurance reporting Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area Build customer relationships, interpret customer needs and address escalated complaints or concerns Maintain positive community and public relations image of the department and organization Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners Maintain currency in processes related to assigned area Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed Provide expert guidance to the department and agency related to research Ensure each program is utilizing budget appropriately and more effectively Speaking and appearing at all related events and outreach opportunities Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Advanced concepts, principles and practices of area policies and processes Budget management, including creating and maintaining a budget Work processes and tools within own area Methods used to evaluate and monitor appropriate staffing levels Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and addressing performance deficiencies Quality assurance, customer service, and employee performance metrics Developing and maintaining operations within a defined budget Fundraising and grant writing for non-profit sector Skill in: Leadership to help shape and drive strategy Strong public speaking skills and be able to manage, lead, and energize groups Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office o If in Marketing o Drive programs that increase visibility, deepen engagement, and encourage action across diverse audiences o Lead and oversee omnichannel marketing programs (across owned, earned, and paid channels) that drive brand growth, increase awareness, and engage audiences, from briefing through creative execution o Partner to ensure the seamless integration of marketing, communications, and digital strategies, creating a unified brand message that maximizes engagement across audience touchpoints o Act as a primary brand steward for the ACCESS ecosystem, responsible for rolling out the brand strategy o Establish and monitor key performance indicators across all marketing programs o Provide regular performance reports and actionable recommendations to senior leadership and other stakeholders o Development of team members skills in strategic planning, campaign management, and multi-channel marketing tactics o 8+ years of experience in marketing, with a strong preference for candidates with experience at marketing agencies or purpose-driven brand Ability to: Partner with other functional areas to accomplish objectives Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed Maintain a positive attitude and to effectively communicate with staff, customers and funding agencies Maintain attention detail, while maintaining a big picture orientation Read, interpret, analyze and apply information from routine reports, customer and employee feedback Interpret and apply policies and identify and recommend changes as appropriate Maintain a positive attitude and to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities Communicate effectively, both orally and in writing Work independently as well as collaboratively within a team environment Handle stressful situations and provide a high level of customer service in a calm and professional manner Establish and maintain effective working relationships at all levels of the organization Address needs in the community as they arise Think strategically, identifying and driving the research needs based on the needs of the community Educational/Previous Experience Requirements: Minimum Degree Required: o Bachelor s degree o PH. D or master s degree preferred Required Disciplines depending on the department placed: o Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related field ~and~ At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and/or training approved by Human Resources. Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local and national travel, up to 10% Working Environment: Climate controlled office

Job Title: Volunteer Program Coordinator Job Status: Full-time Job Summary: Under general supervision the Volunteer Program Coordinator is responsible for coordinating a program to oversee all aspects of volunteerism within ACCESS. Responsible for recruiting, training, and overseeing new volunteers. Collecting volunteer information, availability, skills, and also maintaining an up-to-date database. Use marketing tools such as outreach programs, e-mails, and volunteer databases to convey the organization's purpose to the public. Responsible for building relationships with external organizations. Collaborates with stakeholders internally and externally and arranges the different volunteering logistics while keeping all parties informed throughout the process. Essential Duties and Responsibilities: Meet with departments regularly and assess the various program needs for volunteers in events or public work Work with department managers and Human Resources to develop volunteer descriptions for different roles Execute and ensure compliance with ACCESS volunteer process along with background checks Recruit volunteers through various techniques such as job boards, education instructions, job fairs, and via partner organizations Develop and execute a successful volunteer award program Coordinate volunteer teams for department projects, events, and community outreach efforts Work closely with local schools, corporations, and other local institutions to recruit volunteers Communicate with clients, stakeholders, employers and the public about volunteers needed for projects and events Engage board members and donors, stakeholders in volunteer opportunities Conduct volunteer orientation, onboarding and training Build a strong pipeline for volunteers, and communicate with them regularly to keep them updated on events, responsibilities, expectations Bring together various elements or individuals to complete a project and ensure that we have enough volunteers to complete the project Maintain updated and accurate volunteer records, metrics, time sheets and files Create and oversee a volunteer database and work to integrate it with the donor database Attend job fairs and other events representing ACCESS and its various programs to recruit volunteers Ensure volunteer experience is organized, efficient, meaningful, and engaging for volunteers Disseminate information for upcoming volunteer opportunities and events to the public Develop a volunteer engagement strategy to ultimately retain volunteers long-term Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: Basic concepts, principles and practices of customer relationship building (i.e., sales experience) Database maintenance Recruiting Skill in: Excellent team coordination abilities Excellent written and verbal communication skills and able to communicate in a positive, polite, and respectful manner Attention to detail and organization skills Leadership, coaching, and mentoring Client relationships Innovation mindset Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Limited proficiency operating volunteer database system Ability to: Communicate effectively both orally and in writing with diverse people Take initiative, conduct community outreach, and attend events Work both independently and as part of a team, in a highly efficient and organized manner Plan and manage workload. Work on several projects concurrently, prioritize and complete in timely manner Track progress on tasks and handle follow-up as needed Handle confidential information with sensitivity and integrity Maintain high level of attention to detail Analyze and troubleshoot problems Be flexible and work with the existing limitations Be well-organized and able to manage schedules, tasks, and resources efficiently Structure approach and able to handle the diverse needs of volunteers and ensure the smooth functioning of volunteer activities Provide a high level of customer service Be constructive, flexible, and calm under pressure Educational/Previous Experience Requirements: Minimum Degree Required: Bachelor s degree Required Disciplines: Business, Marketing, Public Relations, Nonprofit Management, Communications, or related field ~and~ At least two years of experience in coordinating a program, or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: None Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: None required. Working Environment: Climate controlled office

Job Title: Registered Nurse Job Status: Full-time Job Summary: Under limited supervision, uses intermediate skills obtained through experience and training to improve the physical health status of clients with serious mental illness, including those with co-occurring substance use disorders, who have or are at risk for comorbid primary care conditions and chronic disease. Conduct assessments, draft client care plans, make changes to treatments in care plans. Manages transitions of care with hospital discharge planners. Coordinates care of all clients still in Treat-to-Target stage or high disease acuities. Supervises a team of care workers and wellness coaches and utilizes an Electronic Health Record system to ensure that there is no break in the care provided. Essential Duties and Responsibilities: Conduct social and medical risk assessments on clients including monitoring patient vital signs and develop plans of care specific to their health needs. Assessments may be conducted on ACCESS property or in clients homes Enroll clients into appropriate program benefits and activities and monitor progress. Coordinate the delivery of benefits and services to clients. Refer clients to other services as needed Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies Assist clients in recognizing and understanding at risk behaviors. Provide one to one health education to clients Plan, provide and/or conduct educational presentations to clients Functions as a member of a multidisciplinary team that includes a nurse practitioner and clinicians Review, interpret and explain to program participants the policies and procedures of the program Document all services in compliance with the agencies quality assurance plan. Report on program progress at required intervals per funding guidelines Develop and update educational materials for use by patients. Participates in team reviews, staff meetings and staff trainings Maintain agency confidentiality, client s privacy, and HIPAA compliance Supervise, coach, and assess staff performance May participate in grant proposal writing and submission May participate in audits as needed Maintains currency on new developments in the nursing field as mandated by the National Council of State Boards of Nursing Operates standard office equipment and uses required software applications. Shall follow the funding sources requirements and CARF standards applicable to the services you provide Performs other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: Guidelines and standards of the program Medical/ health and social risk standards Fundamental knowledge of concepts, practices and procedures used in nursing education and counseling as well as public health and dealing with high risk populations Intermediate math skills Basic knowledge of training design and culturally sensitive delivery for individuals and groups Skill in: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Instructing Teaching others how to do something Operating standard office equipments and using required software applications, including Microsoft Office, Excel and PowerPoint, the reporting software recommended by funding agency and the ACCESS Electronic Health Record system Ability to: Actively listen to clients Partner with other functional areas to accomplish objectives Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed. Organize and prioritize multiple tasks and meet deadlines Communicate effectively, both orally and in writing Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population a plus Maintain confidentiality of agency and client information Work independently as well as collaboratively within a team environment Handle stressful situations and provide a high level of customer service in a calm and professional manner Establish and maintain effective working relationships Educational/Previous Experience Requirements: Minimum Degree Required: Associate s Degree in Nursing Bachelor s Degree in Nursing preferred ~and~ Minimum of two years experience in supervising a team in a community health setting or other related health field or any equivalent combination of experience, education, and/or training approved by Human Resources. Licenses/Certifications: Licenses/Certifications Required at Date of Hire: Must be registered nurse in good standing based on current licensure requirements administered by the Michigan Board of Nursing Department of Licensing and Regulatory Affairs. Working Conditions: Hours: Normal business hours. Some additional hours may be required. Travel Required: Local travel may be required. Travel required within Wayne, Oakland, and Macomb Counties. Travel throughout the state may be required based on the assigned functional area. Working Environment: Climate controlled office environment during normal business hours.

Job Title: Manager, Behavioral Health Programs Job Status: Full-time Job Summary: Under limited direction from a senior level manager, the Manager of Behavioral Health Programs uses specialized knowledge in mental health and substance abuse treatment and skills obtained through experience, specialized training or certification to supervise the daily operations a team of individuals providing mental health and substance abuse services to a defined population. Leads defined work or projects of moderate scope and complexity. Assigns cases to professionals and serves as a technical advisor to teams. Resolves or recommends solutions to complex problems. May have extensive contact with internal and external customers to obtain additional grants and funding for the program as well as locate available help outlets. Essential Duties and Responsibilities: Plan, assign, monitor and manage the work of others Review performance and evaluate results achieved by subordinates Coach and mentor subordinates and document discussions on a regular basis Interpret, apply and recommend changes to organizational policies and procedures Review progress of assignments with senior management Balance conflicting resource and priority demands Track staff productivity Track billing in conjunction with Information and Technology department Conduct staff meetings and case conferences and may consult and train on specific areas of expertise both internally and globally regarding treatment Ensure compliance with agency s quality assurance plan in conjunction with Quality Assurance Manager Document all services in compliance with the agency s quality assurance plan and report on program progress at required intervals per funding guidelines Conduct regular reviews of program files and medical records for accuracy and completeness Develop manual and curriculum of treatment Conduct group therapy sessions as needed Create, manage and operate within a specified budget in conjunction with the Fiscal department Participate in program audits and follow up on findings and recommendations Maintain agency confidentiality and clients privacy in accordance to the agency s policies and procedures Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques Shall follow the funding sources requirements and CARF standards applicable to the services you provide May provide direct care to patients as needed May plan and execute various special event activities designed to increase awareness of specific programs and increase donations May participate in public speaking events and/or various external meetings on behalf of ACCESS May participate in the writing of grant proposals in an order to retain current funding and/or obtain new funding and review grant contracts and consult with Director on a regular basis to ensure compliance May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area May translate and interpret information for non-English speaking clients as needed Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Biological, psychological and sociological concepts and trends Advanced concepts, practices and procedures of crisis intervention techniques Community resources including social services agencies and crisis intervention providers Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Manage conflict in a calm and professional manner Partner with other functional areas to accomplish objectives Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed Objectively gather information, identify linkages and trends and apply findings to assignments Organize and prioritize multiple tasks and meet deadlines Handle stressful situations and provide a high level of customer service in a calm and professional manner Communicate effectively, both orally and in writing Speak and write in English Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred Maintain confidentiality of agency, employee and client information Educational/Previous Experience Requirements: Minimum Degree Required: Master s degree Doctoral degree preferred Required Disciplines: Social Work, Psychology, Counseling or related field ~and~ At least 5 years of experience working in a mental health setting as a Fully Licensed Master Social Worker, Licensed Psychologist or Licensed Professional Counselor with prior management skills At least 2 years working in a supervisory capacity in a clinical setting Experience with grant writing preferred Experience in a substance abuse setting may be required based on assigned functional area Any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: Fully Licensed (Master Social Worker or Ph.D.) Licensed Professional Counselor (LPC) CAFAS certified if position is responsible for child therapy. MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor, and Certified Clinical Supervisor Michigan (CCS-M) may be required based on assigned functional area or ability to obtain within 6 months Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel, up to 15% Working Environment: Climate controlled office

Job Title: Credentialing Specialist Job Status: Full-time Job Summary: Under general supervision, the Credentialing Specialist will play a critical role in supporting the Community Health & Research Center fee for service environment, the billing division, and contributing to patient safety and satisfaction. This role is responsible for ensuring that healthcare professionals and facilities maintain appropriate credentials and meet all regulatory and organizational standards in ensuring that physicians and other healthcare providers meet all necessary qualifications and standards. This role manages the credentialing process to support the delivery of quality healthcare services and maintaining the integrity and quality of healthcare expertise. Essential Duties and Responsibilities: Verify the credentials, licensure, certifications, and qualifications of medical and healthcare professionals, and ensure compliance with relevant regulations and industry standards Conduct thorough checks of educational background, training, licensure, certification, and work experience of healthcare providers and ensure the accuracy of completeness Maintain records of all credentialing activities, including updated information on licenses, certifications, and malpractice insurance Ensure that all healthcare providers comply with state and federal regulations, as well as industry standards and organizational policies Oversee the re-credentialing process for all health care providers and ensure timely renewal of credentials and certifications, avoiding any lapse in compliance Verify the accuracy of health care provider information, including education, training, experience, and licensure Maintain and update credential files and databases, warranting compliance with current regulations and standards Communicate with healthcare providers, regulatory agencies, and other stakeholders to resolve credentialing issues Coordination between healthcare providers, insurance companies, and regulatory agencies, facilitating timely and accurate exchange of information Prepare and present credential reports to management and relevant committees Assist in preparing for internal and external audits, providing necessary documentation and information to auditors Stay informed about changes in healthcare regulations and credentialing requirements Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: Credentialing regulations, policies, and procedures Relevant state and federal regulations, as well as standards set by accrediting bodies such as The Joint Commission (TJC) and the National Committee for Quality Assurance (NCQA) Healthcare regulations and compliance standards Proficiency in credentialing software and databases, as well as standard office applications Skill in: Strong attention to detail and organizational skills Excellent written and verbal communications and interpersonal skills Excellent organizational skills to manage multiple tasks and deadlines effectively Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Manage multiple deadlines Mutti task and able to negotiate and coordinate between multiple entitles in order to solve a issues Be patient, self-control and provide a solution to issues Build positive relationships with healthcare providers Demonstrate a high degree of trust and confidentiality Work independently Educational/Previous Experience Requirements: Minimum Degree Required: Bachelor s degree Required Disciplines: Healthcare Administration, Business Administration, or a related field ~and~ 3 to 5 years experience or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: (CPCS), Certified Provider Credentialing Specialist is strongly preferred Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: None generally required; Local, in-state, national, and international travel, up to 10% Working Environment: Climate controlled office

Job Title: Coordinator, Workforce Development Job Status: Full-time Job Summary: Under general supervision, the Coordinator of Workforce Development uses specialized knowledge from workforce development, along with skills obtained through experience and/or formal training to plan and coordinate program activities, ensure implementation of services, and uses knowledge of daily work operations to provide staff support and manage work and client flow. Responsibilities include monitoring and implementing strategies to improve program recruitment, enrollment and services. Regularly collects, evaluates and reports on program progress to management and funding sources. Essential Duties and Responsibilities: * Oversee and implement the daily operations of the program and ensure all requirements are met * Lead implementation of program; including demonstrating and conducting program activities, outreach, enrollments, and program work assignments * Oversee all aspects of business development that includes inbound/outbound sales calls, networking, qualifying consultations, follow-up communications, building strategic alliances, gaining referrals/recommendations from past clients and other agency programs, updating program information and fostering strategic relationships * Ensure proper documentation of customer data information and progress * Ensure customer follow-up after service, send customer surveys, and mitigate any foreseeable issues * Manage program calendar, data entry, incoming/outgoing mail and customer intake * Generate program materials, networking contact follow-up and manage supplies * Review files and documents of all services provided in compliance with the agency and funding sources quality assurance plans * Report on program progress at required intervals per department and funding guidelines * Monitor participant performance and create a corrective action plan if program performance falls below participation and employment measures * Review assessment materials and ensure program content is developed to meet client needs * Address program participant complaints * Work with auditors on accreditation and compliance related audits * Represent ACCESS and clients at various meetings with funders and stakeholders * Create internal processes, forms, documents and curriculum as needed * Interpret, apply and recommend changes to organizational policies and procedures * Review progress of assignments with senior management * Balance conflicting resource and priority demands * May supervise staff (no more than three) and coach or mentor subordinates * May plan, assign, monitor and manage the work of others * Participate in the research and writing of grant proposals as directed * Maintain caseload and provide case management services to active program participants * Operate standard office equipment and use required software applications * Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: * Advanced concepts, principles and practices in workforce development and human services * Grant and other funding sources related to the assigned functional area * Knowledge of owning or operating a business preferred * Knowledge of community resources Skill in: * Active listening * Critical thinking * Judgment and decision-making * Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: * Partner with other functional areas to accomplish objectives * Travel with reliable transportation * Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed * Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes * Interpret and apply policies and identify and recommend changes as appropriate * Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment * Communicate effectively, both orally and in writing * Work independently as well as collaboratively within a team environment * Handle stressful situations and provide a high level of customer service in a calm and professional manner * Establish and maintain effective working relationships Educational/Previous Experience Requirements: * Minimum Degree Required: * Bachelors degree * Required Disciplines: * Education, Training and Development. Health and Human Services or related field ~and~ * At least 3 years of experience in Education, Training and Development, or Social Services working with adults, with at least 2 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources ~or~ Minimum Degree Required: * High School Diploma * Required Disciplines: * General Education ~and~ * At least 7 years of experience in Education, Training and Development, or Social Services working with adults, with at least 5 years in a lead capacity, preferable in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: * Licenses/Certifications Required at Date of Hire: * None Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel may be required Working Environment: Climate controlled office

Job Title: Therapist (Co-Responder with Dearborn Police) Job Status: Full-time Job Summary: Under general supervision, the Therapist uses extensive knowledge and skills obtained through education and experience to perform responsible and difficult professional casework and crisis intervention. Bases their work in a local police department, accompanies police officers during fieldwork when responding to crisis interventions or mental health related 911 calls. Proactively identifies community members in crisis for services. Provides intensive therapy involving complex social problems and treatment plans. May provide a wide array of functions such as assessment interviews, counseling or case evaluation. Determines appropriate methods of treatment and/or provides other social services to individuals, groups or families. May also provide referrals to appropriate community services or financial assistance. Provides accurate and understandable interpretations of program guidelines via a client orientation program as well as maintains proper records according to organization, State and federal guidelines. Essential Duties and Responsibilities: Respond to mental health related 911 calls alongside police officers and provide psychological evaluations/problem identification, crisis interventions, referrals and linkage to resources for consumers who are not arrested Screen, assess, diagnose, create treatment plans and conduct therapeutic intervention with clients which may include observation of clients Provide interpretation of assessment and diagnosis and ensure understanding of treatment plan which may include interpretation of medical records, as needed Formulate measurable goals and objectives in accordance with client s needs Participate in treatment team conferences which may include other professionals, family members and referral sources Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals Provides coordination of services and may participate in services as part of an interdisciplinary team Follow up on the various services the client was referred to ensure participation and program compliance which may involve reviews conducted in clients home or other location Review, discuss and determine progress towards goals and formulate measure goals Document all services in compliance with the agency s quality assurance plan Report on program progress at required intervals per funding guidelines Maintain agency confidentiality and client s privacy in accordance to the agency s policies and procedures Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques Follow the funding sources requirements and the Commission on Accreditation of Rehabilitation Facilities (CARF) standards applicable to the services provided May conduct group therapy sessions, as needed May sign off on patient charts, if fully licensed May supervise interns, if fully licensed May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area May lead the work of others including coaching and mentoring paraprofessionals, clerical staff and interns Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Biological, psychological and sociological concepts and trends Intermediate to advanced concepts, practices and procedures of crisis intervention techniques Community resources including social services agencies and crisis intervention providers Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Wear a bullet-proof vest during work Partner with other functional areas to accomplish objectives Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed Objectively gather information, identify linkages and trends and apply findings to assignments Organize and prioritize multiple tasks and meet deadlines Handle stressful situations and provide a high level of customer service in a calm and professional manner Communicate effectively, both orally and in writing Speak and write in English Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred Maintain confidentiality of agency and client information Educational/Previous Experience Requirements: Minimum Degree Required: o Master s degree Required Disciplines: o Social Work, Psychology, Counseling or related field ~and~ At least 2 years of experience working in a mental health setting as a Full Licensed Master Social Worker, Full Licensed Professional Counselor, Full Licensed Psychologist, or any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: Licenses/Certifications Required at Date of Hire: o Licensed Professional Counselor (LPC) o Licensed Master Social Worker (LMSW) o Licensed Psychologist (LP) o Limited License Professional Counselor (LLPC) o Limited License Master Social Worker (LLMSW) o Limited License Psychologist (LLP) o Licensed Marriage and Family Therapist (LMFT) o CAFAS certified if the position is responsible for child therapy. o MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor may be required based on assigned functional area or ability to obtain within 6 months Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel, up to 80% Working Environment: Climate controlled office

Job Title: Therapist Job Status: Full-time Job Summary: Under general supervision, the Therapist uses extensive knowledge and skills obtained through education and experience to perform responsible and difficult professional casework. Provides intensive therapy involving complex social problems and treatment plans. May provide a wide array of social work functions such as assessment interviews, counseling, or case evaluation. Determines appropriate methods of treatment and/or provides other social services to individuals, groups, or families. May also provide referrals to appropriate community services or financial assistance. Provides accurate and understandable interpretations of program guidelines via a client orientation program as well as maintaining proper records according to organization, state and federal guidelines. Essential Duties and Responsibilities: Screen, assess, diagnose, create treatment plans and conduct therapeutic intervention with clients which may include observation of clients and/or conducting psychological testing Provide interpretation of assessment and diagnosis and ensure understanding of treatment plan which may include interpretation of medical records, as needed Formulate measurable goals and objectives in accordance with clients needs Participate in treatment team conferences which may include other professionals, family members and referral sources Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals Provides coordination of services and may participate in services as part of an interdisciplinary team Follow up on the various services the client was referred to ensure participation and program compliance which may involve reviews conducted in clients home or other location Review, discuss and determine progress towards goals and formulate measure goals Document all services in compliance with the agencys quality assurance plan Report on program progress at required intervals per funding guidelines Maintain agency confidentiality and clients privacy in accordance to the agencys policies and procedures 42 CFR Part 2 and HIPAA Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques Follow the funding sources requirements and the Commission on Accreditation of Rehabilitation Facilities (CARF) standards applicable to the services provided Conduct group therapy sessions, as needed May sign off on patient charts, if fully licensed May supervise interns, if fully licensed May conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area May translate and interpret information for non-English speaking clients, as needed May lead the work of others including coaching and mentoring paraprofessionals, clerical staff and interns Ensures that clients in SUD programming are receiving the necessary clinical care to progress in completion of their treatment goals Fully licensed therapists will provide licensure supervision to limited licensed therapists and/or interns Operate standard office equipment and use required software applications Perform other duties and responsibilities as assigned Knowledge, Skills and Abilities: Knowledge of: Biological, psychological, and sociological concepts and trends Intermediate to advanced concepts, practices, and procedures of crisis intervention techniques Community resources including social services agencies and crisis intervention providers Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received Knowledge of ASAM criteria and levels of care. The ASAM Criteria defines the standards for conducting a comprehensive biopsychosocial assessment to inform patient placement and treatment planning. These standards describe six dimensions that should be assessed, including: Acute intoxication and/or withdrawal potential. Biomedical conditions and complications Knowledge of co-occurring disorders, trauma and brain development preferred Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: Partner with other functional areas to accomplish objectives Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed Objectively gather information, identify linkages and trends, and apply findings to assignments Organize and prioritize multiple tasks and meet deadlines Handle stressful situations and provide a high level of customer service in a calm and professional manner Communicate effectively, both orally and in writing Speak and write in English Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred Maintain confidentiality of agency and client information Educational/Previous Experience Requirements: Minimum Degree Required: o Masters degree Required Disciplines: o Social Work, Psychology, Counseling, or related field ~and~ At least 2 years of experience working in a mental health setting as a Licensed Master Social Worker, or a Licensed Professional Counselor, or a Licensed Psychologist, or any equivalent combination of experience, education and/or training approved by Human Resources. Previous experience with the SUD treatment and recovery preferred. Licenses/Certifications: Licenses/Certifications Required at Date of Hire: o Valid drivers license, and o Licensed Professional Counselor (LPC), or o Licensed Master Social Worker (LMSW), or o Licensed Psychologist (LP), or o Limited License Professional Counselor (LLPC), or o Limited License Master Social Worker (LLMSW), or o Limited License Psychologist (LLP), and o QMHP Adults - 5 hours within 90 days after the first day of employment and annually thereafter, or o QMHP Children 24 hours within 90 days after the first day of employment, and annually thereafter, and o CAFAS certified if the position is responsible for child therapy, and o May require a (CAADC or CAADC-DP) Certified Advance Alcohol and Drug Counselor o MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor may be required based on assigned functional area or ability to obtain within 6 months Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel, up to 10% Working Environment: Climate controlled office

Shaded area to be filled by Human Resources: FLSA Non-Exempt Job Code 108 Pay Grade 8 EEO Category Job Title: Coordinator, Medical Clinic Job Status: Full-time * Community Health and Research Center Medical Clinic * Community Health and Research Center (Mobile Health Clinic) Job Summary: Under general supervision, the Coordinator of the Medical Clinic is responsible for delivering essential healthcare services to all populations by facilitating direct access to medical care and ensuring the efficient operation of the healthcare clinic. This position acts as a liaison between patients, medical staff, and administrative personnel, overseeing daily activities to guarantee a high standard of patient care and clinical performance. This position is instrumental in ensuring seamless clinic operations, upholding the highest standards of patient care, and execute effective community outreach initiatives through the Mobile Health Clinic. The Coordinator maybe be assigned to either clinic, which will be responsible for overseeing all aspects of the Health Clinics daily clinical operations, maintaining strict patient confidentiality and demonstrating the capability to lead projects and initiatives of moderate scope and complexity and ensure alignment with the organizations mission, strategic goals, and established policies. Essential Duties and Responsibilities: * Oversee and lead staff on daily operations of the Health Clinic, including managing schedules and time * Coach, mentor, and evaluate subordinates to ensure performance standards are met * Support clinical service development and maintain coordinated care with team members * Advocate for patients and clients by arranging contacts and referrals across agencies and departments * Collaborate with Clinic team to coordinate care and make appropriate referrals * Document accurate medical information and ensure compliance with HIPAA regulations * Use quality improvement initiatives to enhance patient outcomes * Supervise administrative functions such as scheduling, registration, billing, data entry, and cash posting * Ensure program goals align with funding requirements * Promote clinic services through outreach, education, and engagement with the community * Address concerns and resolving issues among staff or patients diplomatically * Organize training for new staff and volunteers * Monitor workflow, implement continuous improvement processes, and adapt clinic operations as needed * Generate reports on clinic performance and review reporting by direct reports * Monitor budgets and participate in grant proposals * Interpret and recommend changes to policies; develop procedures according to federal, state, and county guidelines * Attend meetings, audits, and networking events related to the clinic and community relations * Research, support resources, and manage licensing and credentialing standards * Follow CARF standards and participate in all relevant audits and quality improvement activities * May perform functions of a direct report in their absence or as needed * Perform other duties and responsibilities as assigned Knowledge, Skills, and Abilities: Knowledge of: * Advanced concepts, principles, and practices of clinic management along with the ability of interpretation * Community resources including social services agencies and crisis intervention providers * Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received Skill in: * Using medical equipment * Strong customer service skills * Strong multi-tasking skills * Leading the work of others * Inspiring and maintaining team morale, especially in challenging environments * Understanding the unique needs and challenges of diverse populations served * Demonstrating compassion and understanding toward patients from all backgrounds * Quickly assessing situations and making informed decisions * Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office Ability to: * Promote excellent customer service * Ensure compliance with HIPAA regulations at all times * Develop, implement, and maintain office policies and procedures * Plan route, schedule visits, and coordinate transportation for staff and equipment * Efficient handling of medical supplies, documentation, and clinic inventory * Maintain accurate patient records, consent forms, and compliance documentation * Partner with other functional areas to accomplish objectives * Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed * Interpret and apply policies and identify and recommend changes as appropriate * Organize and prioritize multiple tasks and meet deadlines * Communicate in English effectively, both orally and in writing * Establish and maintain effective working relationships at all levels of the organization and within the communities served * Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred * Maintain confidentiality of agency and protect patient confidentiality per policies and procedures Educational/Previous Experience Requirements: * Minimum Degree Required: * Bachelors degree * Required Disciplines: * Health and Human Services, Health Administration, Social Work ~and~ * Familiarity with basic medical protocols and emergency procedures * Knowledge of healthcare regulations, patient privacy (HIPAA), and safety standards ~and~ * At least 2 years of experience of healthcare management, and two years of clinic management experience required, and any equivalent combination of experience, education and/or training approved by Human Resources Licenses/Certifications: * Licenses/Certifications Required at Date of Hire: * Basic First Aid and CPR Certification (Required within 6 months of hire) Working Conditions: Hours: Normal business hours, some additional hours may be required Travel Required: Local travel is required. Working Environment: Mix of Mobile Health Unit and Office Climate controlled