Access services assistant job description

+ Department: Libraries

+ School Area: Libraries, MIT Press, Tech Review

+ Employment Type: Full-Time

+ Employment Category: Non-Exempt

+ Visa Sponsorship Available: No

+ Schedule: 35 hrs/wk., M-F, 9:00 A.M. - 5:00 P.M.

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Information on MIT's COVID-19 vaccination requirement can be found at the bottom of this posting.

ACCESS SERVICES ASSISTANT, BARKER AND ROTCH LIBRARIES, MIT Libraries, to assist with all circulation, reserves, and service desk operations. Will be responsible for physical space management; assisting patrons with use of equipment and systems provided by the Libraries; and participating in the pick-up, sorting, delivery, check-in and return of materials between library units within the main and east campuses and the storage annex.

Job Requirements

REQUIRED: high school diploma or its equivalent; six-months' direct/related experience that provides an understanding of library or service functions; experience with use of library catalogs; ability to use basic business software (e.g., MS Office, e-mail, calendar) and interest in learning new software/systems/technology; strong interpersonal, communication, customer service, and organizational skills; initiative; flexibility and adaptability; good attendance record; ability to lift 40 lbs, push/pull loaded carts up to 150 lbs, move boxes, and shelve library materials; tolerance for exposure to dust; and a valid driver's license, ability to operate a motor vehicle, and a good driving record. Must be able to manage competing priorities and meet deadlines in a busy, diverse, and dynamic environment; work independently and collaboratively as an integral part of a service team; and interact effectively with a diverse group of people. PREFERRED: college degree or related coursework; experience in academic and/or research library; basic training or teaching experience; experience with libraries' software in use at MIT (e.g., Aleph, Alma, ILLiad and/or RAPID ILL); and experience compiling, managing, manipulating, and presenting data (e.g., Excel, Access, Tableau). Job #21744-4 Hourly rate (grade 4): $19.25-26.08-32.90 (min/mid/max) Schedule (35 hrs/wk.): Monday through Friday, 9:00 A.M. - 5:00 P.M. Schedule subject to change based on business needs and MIT's academic calendar.8/19/22

Facility:Corporate Offices

CitySan Diego

Department

Job Status

Regular

Shift

Day

FTE

1

Shift Start Time

Shift End Time

Other; Driver's License - CA Department of Motor Vehicles

Hours

Shift Start Time:

8 AM

Shift End Time:

4:30 PM

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

What You Will DoThe Manager of Patient Access Services is responsible for the 24-hour per day, 7-day per week operation of all patient access and account activities from admission notification through creation of final billing product. The Manager is accountable for assuring consistency with standards promulgated by appropriate professional organizations, accrediting bodies, and regulatory agencies. Additionally, the Manager assures compliance with established hospital and system objectives, balancing quality, cost, clinical outcomes, and organizational mission, values and philosophy.Under the direction of the Director, Patient Access Services, the Manager of Centralized Patient Access Services prepares budgets and financial reports for the functional areas, develops operational plans (short-term and long-term) and ensures that all claims submitted comply with rules and regulations governing Medicare and Medi-Cal billing. The Manager determines appropriate staffing ratios, evaluates performance, recommends changes which may reduce staffing, enhance efficiencies, improve billing production, maximize reimbursement, and ensures satisfactory service to physicians, patients, and other customers. The Manager also advises the Director on appropriate integration strategies which affect billing and affiliated services. The Manager serves as a professional role model in overall conduct, communication, and approaches to practice. The Manager assures employees possess the training and knowledge to competently deliver services with expected outcomes. The Manager provides leadership to assure that staff practice safe work habits, and that the working environment is consistently within regulatory standards.Required Qualifications

+ Bachelors Degree in Business Administration or equivalent knowledge and experience, preferably in accounting or finance.

+ 3 years experience in large hospital setting, medical group, or A/R consulting company in inpatient accounting.

+ Other : Appropriate affiliation with national organizations which provide or enhance expertise and ongoing knowledge.

+ Driver's License - CA Department of Motor Vehicles -REQUIRED

+ Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.

Preferred Qualifications

+ Epic or Centricity system experience.

Essential Functions

+ QUALITYPatient accounts are processed accurately, timely and completely in compliance with appropriate system priorities, goals, and objectives.MEASUREMENT: Customers dependent on Business Services are satisfied with information received as demonstrated by few complaints.Data is collected in a manner that facilitates a clean hospital claim. Overall outcome is prompt payment on account and patient satisfaction with billing product.MEASUREMENT: 95% of claims accepted on first claim voucher to payor.Systems are implemented to assure patient satisfaction with admission process and billing information received. Necessary documents are developed and implemented that will improve patients' understanding of billing expectations, payment options, and personal balances.MEASUREMENT: Patient Satisfaction Survey results meet acceptable standards. Where improvement is needed, action plans are developed and implemented.

+ SYSTEM DEVELOPMENTSeeks opportunities to improve Department performance through computerization/automation and/or process enhancement.MEASUREMENT: Implements 2-3 system improvements per year.Establishes a working rapport with peers that facilitates procedural standards and optimal use of resources across Sharp HealthCare.MEASUREMENT: Defines and implements 5 policy/procedure system standards per year.Assures that systems are established and implemented to maintain accuracy and functionality of Centricity database.MEASUREMENT: Centricity subgroups (ADT, HPA) are current, accurate, and user-friendly.

+ FINANCIAL PERFORMANCEManages hospital unbilled accounts to assure an average DNFB days of 5.MEASUREMENT: DNFB days achieved 9 of 12 month of review year.Develops Department budget and ensures that Department operates within confines of established budget.MEASUREMENT: Year-end and monthly trend reports at or below budget (variable or fixed).Develops and enforces production standards for each position description. Communicates individual and team production performance on a regular basis. Acknowledges and addresses individual exceptional performance, exceeding the standard or failing to meet standard, when appropriate.MEASUREMENT: Goals are reported monthly to include individual and Department goals. Rewards and recognition are presented timely as evidenced in monthly report to System Director.Monitors compliance with administrative allowance, charity, and other PFS policies to ensure appropriateness and consistency among Sharp HealthCare. Reviews financial statements and shares assessments with System Director. Facilitates prompt identification of payment source for all patients and assists staff in identifying and facilitating alternate payment sources, when needed.MEASUREMENT: Frequency of unidentified payor source is within acceptable range. Charity and Bad Debt are within National Standards for the hospitals. Achieves on-site cash collection goal. Registration and Financial Counselors document daily efforts to secure payor source on unfunded patients.

+ LEADERSHIPEnsure staff receive proper training and education regarding the rules and regulations governing Medicare and Medi-Cal patient registration and billing. Participates in the administration of the department Billing Compliance Plan.MEASUREMENT: Claims are compliant with Medicare and Medi-Cal rules and regulations. Staff attend a minimum of 3 workshops per year. All staff sign "Declaration of Understanding" as published in department Billing Compliance Plan. Facility stays off Focus Medical Review for Medicare.Enforces all policies in a consistent and fair manner. Manages and resolves all payroll, compensation, evaluation, training, hiring, termination, grievance, disciplinary, and development issues for assigned staff.MEASUREMENT: All human resource issues are resolved in a satisfactory and timely manner with no more than 1 exception annually. 95% of performance reviews are completed on or before due date.Creates an environment that fosters appropriate development and utilization of human resources. Effectively communicates external changes which impact the Department as well as organizational changes, issues, plans, and directives on a routine basis. Serves as a professional role model in overall conduct and communication.MEASUREMENT: Maintains an availability to staff in informal and formal settings. Conducts at least 12 staff meetings per year at which System, Hospital, and Department issues are discussed. Meeting business is documented with minutes. Topics to include several of the following:* Compliance* Quality Improvement* Financial Reports* Customer Relations* Insurance Updates* Safety* Employee Recognition* Employee Motivation/Morale EnhancementAssures that all staff training, training material, and training checklists are developed, current, and available to employees.MEASUREMENT: Evidenced by producing material upon request of PFS System Director and maintaining employee checklists and in-service records in employee files.

Knowledge, Skills, and Abilities

+ Exposure to and knowledge of the continuous quality improvement concept.

+ Strong professional level of written and oral communication skills.

+ Ability to defuse volatile situations, use good judgement and tact in dealing with the public.

+ Working knowledge of hospital and ambulatory care charging policies, contractual payment schemes, and collection agency policies.

+ Working knowledge of medical terminology, ICD10 coding, RVS coding, and CPT4 coding.

+ Ability to discuss personal and financial matters with patients or their representatives.

+ Ability to withstand pressure, meet deadlines, and positively react to stress associated with job duties.

+ Ability to use resources in an organized manner.

+ Bilingual preferred.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.
Detailed responsibilities:

* Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient/family surgical conferences.

* Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate.

* Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

* Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested/referred by our physicians.

* Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.

* Responsible for managing physician calendars.

* Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery.

* Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.

* Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.

Competencies and skills:

Essential:

* STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

* CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

* ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

* RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

* INSURANCE VERIFICATION: Verifies and enters insurance information and authorization/referral requirements.

* PATIENT ACCESS: Performs assigned duties related to the admission of patients.

* ACCURACY: Completes work assignments within established quality and/or quantity standards.

* PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.

* ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.

* PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"

Education:

Essential:

* High School Diploma or Equivalent

Credentials:

Education equivalent experience:

Essential:

*

Other information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: One (1) year experience in a clinical office setting.

Proficient in basic computer skills and customer service experience preferred.

Working conditions:

Essential:

* Bending and Stooping 40.00%

* Keyboard Entry 60.00%

* Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%

* Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%

* Reaching 60.00%

* Repetitive Movement Hand/Arm 60.00%

* Sitting 60.00%

* Standing 60.00%

* Walking 60.00%

* Audible Speech 60.00%

* Hearing Acuity 60.00%

* Depth Perception 60.00%

* Distinguish Color 60.00%

* Seeing - Far 60.00%

* Seeing - Near 60.00%

* Bio hazardous Waste 40.00%

* Biological Hazards - Respiratory 40.00%

* Biological Hazards - Skin or Ingestion 40.00%

* Blood and/or Bodily Fluids 40.00%

* Communicable Diseases and/or Pathogens 40.00%

* Hazardous Chemicals 20.00%

* Computer Monitor 60.00%

Organizational Profile:

Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida's largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:

+ Medical and Surgical Services

+ Emergency Room and Level I Trauma Center

+ Memorial Cancer Institute

+ Memorial Cardiac and Vascular Institute

+ Memorial Neuroscience Institute

+ The Family Birthplace

+ Women's Services

+ Wasie Neonatal Intensive Care Unit

We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey's Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation's 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.

**_Disclaimer:_** _This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification._

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.