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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Southborough, MA | $42,200 | $20.29 |
| 2 | Lansing, MI | $35,940 | $17.28 |
| 3 | Lansing, NC | $34,629 | $16.65 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $84,285 | $41 | - |
| 2 | Customer Care Consultant | $75,681 | $36 | - |
| 3 | Customer Account Executive | $73,840 | $36 | - |
| 4 | Customer Relationship Specialist | $68,504 | $33 | - |
| 5 | Customer Service Senior Associate | $68,157 | $33 | - |
| 6 | Customs Consultant | $65,197 | $31 | - |
| 7 | Specialist | $59,344 | $29 | - |
| 8 | Service Consultant | $50,519 | $24 | - |
| 9 | Customer Service Representative Supervisor | $49,934 | $24 | - |
| 10 | Customer Service Professional | $48,260 | $23 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Chubb | $38,875 | $19 | 47 |
| 2 | Selective Insurance | $37,171 | $18 | - |
| 3 | The Travelers Companies | $36,891 | $18 | - |
| 4 | Zurich | $36,855 | $18 | 12 |
| 5 | Donegal Insurance Group | $36,662 | $18 | - |
| 6 | QBE Insurance Group | $36,132 | $17 | - |
| 7 | Missouri Employers Mutual | $36,049 | $17 | - |
| 8 | Zenith Insurance | $35,989 | $17 | - |
| 9 | EMPLOYERS | $35,767 | $17 | - |
| 10 | Hudson Insurance Group | $35,656 | $17 | - |
| 11 | Kingsway America | $35,425 | $17 | - |
| 12 | Proag ® | $35,207 | $17 | - |
| 13 | Illinois Mutual | $35,168 | $17 | - |
| 14 | Allianz Life | $35,053 | $17 | 1 |
| 15 | DeltaDentalRI | $34,748 | $17 | - |
| 16 | HealthNow | $34,490 | $17 | - |
| 17 | SAIF | $34,249 | $16 | - |
| 18 | NCCI | $34,138 | $16 | - |
| 19 | GuideOne Insurance | $34,092 | $16 | - |
| 20 | PRIUM | $33,716 | $16 | - |