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Account adjuster skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical account adjuster skills. We ranked the top skills for account adjusters based on the percentage of resumes they appeared on. For example, 16.4% of account adjuster resumes contained customer service as a skill. Continue reading to find out what skills an account adjuster needs to be successful in the workplace.

15 account adjuster skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account adjusters use customer service:

Interacted with commercial customers and consumers as a customer service representative for an automotive parts supplier.
Managed and evaluated correspondence from providers, customer service and claim examiners.

2. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how account adjusters use patient accounts:

Identified and resolved credits posted to patient accounts and corrects overpayment.
Reviewed accounts aging and performing collection procedures according to company policy, shared aspects of collection with the patient account representative.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how account adjusters use delinquent accounts:

Established an effective working relationship with the Accounts Receivable Department, and management to keep all departments informed on delinquent accounts.
Account Representative responsible for assisting clients with delinquent accounts, offering solutions to client to keep credit in good standing.

4. Payment Arrangements

Here's how account adjusters use payment arrangements:

Completed account maintenance including loan modification elements, loan due dates changes, collection payment arrangements and verification of mandated insurance.
Provided counseling and negotiated payment arrangements for clients whose accounts were considered delinquent.

5. Inbound Calls

Here's how account adjusters use inbound calls:

Handled inbound calls for the Customer Accounting Department Analyzed internal and external departmental calls for customer satisfaction
Collaborated with Collections and Recovery Operations officials to handle routine outbound and inbound calls regarding delinquent and or outstanding accounts.

6. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how account adjusters use credit reports:

Pulled credit reports from all three major credit reporting bureaus.
Reviewed and analyzed credit reports for potential and/or existing customers to determine credit eligibility, or eligibility for increase.

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7. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how account adjusters use past due accounts:

Follow up on past due accounts, seek other alternatives to adjust accounts such as payments extensions, refinancing and payment collection
Collected payments on 15 to 69 days past due accounts by contacting customers via telephone and mail.

8. Customer Accounts

Here's how account adjusters use customer accounts:

Ensured that customers made timely payments and arranged short term repayment terms or extensions to resolve delinquent receivables on customer accounts.
Process payments to customer accounts through Open Scan, work with divisions to ensure proper payment postings.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how account adjusters use outbound calls:

Collect on past due auto loans, leases and home equity account through inbound and outbound calls.
Ensured superior customer experience for Commercial/Retail inbound/outbound calls by addressing customer concerns by demonstrating empathy and resolving problems on the spot.

10. Invoice

Here's how account adjusters use invoice:

Resolve all invoice and sales order processing issues that relate in amounts due to/from all customers.
Provide assistance regards to trouble shooting, account status, missed invoice and account reconciliation.

11. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how account adjusters use debt repayment:

Provided payment options, payment programs and related to client necessary actions for debt repayment.
Analyzed financial data and negotiated debt repayment plans for cardholders while maintaining accurate documentation of cardholders account and repayment schedules.

12. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how account adjusters use collection efforts:

Recorded and update account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts.
Located and monitored overdue accounts using computers Recorded and updated information about the financial status of customers and collection efforts.

13. Account Adjustments

Here's how account adjusters use account adjustments:

Processed daily cash deposits and resolved account adjustments.
Performed extensive student account adjustments (ex.

14. Credit Card Payments

Here's how account adjusters use credit card payments:

Negotiated payment agreements for 250-300 credit card payments daily, processed payoff, settlements, frauds and bankruptcies.
Obtained credit card payments by notifying customers of delinquent status and developing solutions to collect payments while documenting actions.

15. Process Payments

Here's how account adjusters use process payments:

Process payments for Phoenix, AZ and Corona, CA divisions.
Process insurance claims collect medical data process payments exceptional customer service help assist clients with financial hardship programs

5 Account Adjuster resume examples

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What skills help Account Adjusters find jobs?

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List of account adjuster skills to add to your resume

The most important skills for an account adjuster resume and required skills for an account adjuster to have include:

Customer Service
Patient Accounts
Delinquent Accounts
Payment Arrangements
Inbound Calls
Credit Reports
Past Due Accounts
Customer Accounts

Outbound Calls
Invoice
Debt Repayment
Collection Efforts
Account Adjustments
Credit Card Payments
Process Payments
Customer Complaints

Insurance Claims
Customer Inquiries
Collection Process
Performance Expectations
FDCPA
Legal Action

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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