Top Account Adjuster Skills

Below we've compiled a list of the most important skills for an Account Adjuster. We ranked the top skills based on the percentage of Account Adjuster resumes they appeared on. For example, 9.6% of Account Adjuster resumes contained Insurance Companies as a skill. Let's find out what skills an Account Adjuster actually needs in order to be successful in the workplace.

The six most common skills found on Account Adjuster resumes in 2020. Read below to see the full list.

1. Insurance Companies

high Demand
Here's how Insurance Companies is used in Account Adjuster jobs:
  • Verified information with insurance companies and other creditors to ensure current account status.
  • Verified vehicle insurance with insurance companies.
  • Analyzed returned claims, contacted insurance companies to resolve differences and re-process charges.
  • Collected on Funeral homes accounts Work with Probate Courts, attorneys and insurance companies Emailing information to Clients and attorneys Filing alphabetically
  • Interfaced effectively with insurance companies in obtaining claim payments; performed follow-up of medical documentation and filed for appeal when required.
  • Reviewed claims to determine if processed correctly and if necessary, directed patients to contact insurance companies regarding additional benefit questions.

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2. Customer Service

high Demand
Here's how Customer Service is used in Account Adjuster jobs:
  • Interacted with commercial customers and consumers as a customer service representative for an automotive parts supplier.
  • Managed and evaluated correspondence from providers, customer service and claim examiners.
  • Researched unidentified payments by either calling the restaurants or working with customer service in order to allocate the payments correctly.
  • Conducted training and executed side by sides in assistance in effort to assure call quality and excellent customer service.
  • Hired away by YRC Worldwide as a direct result exceptional customer service and effective handling of their claims.
  • Assisted customers with various methods of payments and ensured high quality of customer service.
  • Provided Excellent Customer Service to bank clients and customers.
  • Handled account maintenance issues and provided customer service.
  • Provided excellent internal and external customer service via multi-channels focusing on first contact resolution.
  • Provided excellent customer service Cashier and money management
  • Reconciled cash transaction accurately Greeted and assisted customers Displayed professional customer service techniques at all times
  • Handled past due accounts Excelled at customer service Promoted to Assistant Manager

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3. Delinquent Accounts

high Demand
Here's how Delinquent Accounts is used in Account Adjuster jobs:
  • Established an effective working relationship with the Accounts Receivable Department, and management to keep all departments informed on delinquent accounts.
  • Contacted delinquent accounts on Mobile Homes, Cars, Boats, Motorcycles and unsecured loans.
  • Contacted clients with delinquent accounts to develop payment plans to bring accounts up to date.
  • Contacted consumers by mail/phone to resolve delinquent accounts.
  • Coordinated follow-up procedures on delinquent accounts by implementing a legal recovery system that included sending accounts to collections and/or establishing payment arrangements
  • Paged delinquent accounts of impending disconnection of paging services to include negotiating payment arrangement or completing disconnection of past due accounts.

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4. Patient Accounts

high Demand
Here's how Patient Accounts is used in Account Adjuster jobs:
  • Identified and resolved credits posted to patient accounts and corrects overpayment.
  • Monitored patient accounts daily, to ensure that accurate documentation is submitted and updated to implement HIPAA and quality regulations.
  • Prepared adjustments (credits/debits) on member accounts, prepared and/or researched as requested patient accounts or other customer-related information.
  • Conducted investigation/collection duties involving patient accounts including third-party liability, insurance follow-up, and Workman's Compensation refunds audits.
  • Trained and managed front desk receptionist in collecting payments on patient accounts and achieved significant improvements in their productivity.
  • Resolved patient accounts by collecting payment and/or by contractual adjustment by obtaining insurance and/or third party information.

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5. Payment Arrangements

high Demand
Here's how Payment Arrangements is used in Account Adjuster jobs:
  • Completed account maintenance including loan modification elements, loan due dates changes, collection payment arrangements and verification of mandated insurance.
  • Provided counseling and negotiated payment arrangements for clients whose accounts were considered delinquent.
  • Negotiated payment arrangements and qualified individuals for government loan rehabilitation/hardship programs
  • Contacted customers to negotiate payment arrangements in accordance with HEFPA regulations on delinquent account and record pertinent information to the account.
  • Maintained close customer contact during periods of delinquency and provided friendly yet persuasive customer service while following up on payment arrangements.
  • Handled client referral calls that required supervisory intervention, decision-making and intervention for special payment arrangements and balance settlement processing.

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6. Credit Reports

high Demand
Here's how Credit Reports is used in Account Adjuster jobs:
  • Pulled credit reports from all three major credit reporting bureaus.
  • Reviewed and analyzed credit reports for potential and/or existing customers to determine credit eligibility, or eligibility for increase.
  • Provided consultation for customers options based on financial packages, credit reports, appraisals, hardship information and investor/client guidelines.
  • Consulted with clients to offer solutions by discussing refinancing and extension alternatives after analyzing individual credit reports.
  • Improved the level of customer satisfaction through proactive communication and monitoring monthly credit reports.
  • Pulled credit reports, evaluated reports, and documentation for determining credit worthiness.

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7. Inbound Calls

high Demand
Here's how Inbound Calls is used in Account Adjuster jobs:
  • Handled inbound calls for the Customer Accounting Department Analyzed internal and external departmental calls for customer satisfaction
  • Contacted customers to secure payment and determine reason for delinquency on an automated collections system and/or making outbound inbound calls.
  • Provided excellent customer service* Performed data entry* Handled inbound calls* Managed accounts by contacting debtors with an attempt to collect debts
  • Performed outbound and received inbound calls on an automated dialing/call distribution system to and from delinquent consumers and businesses.
  • Exceed customer expectations through professional telephone interactions on inbound calls and additionally offer existing and new customers products and service.
  • Served as an account representative explaining insurance coverage and complete billing information using ICD-9 coding during inbound calls from customers.

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8. Customer Accounts

high Demand
Here's how Customer Accounts is used in Account Adjuster jobs:
  • Ensured that customers made timely payments and arranged short term repayment terms or extensions to resolve delinquent receivables on customer accounts.
  • Managed the collection of customer Accounts Receivable invoices via telephone and other communications methods with assistance from others within the organization.
  • Initiated a method to revitalize customer accounts to improve discrepancies while maintaining a strong, continuous business relationship with problematic accounts.
  • Attained Resolver/Customer Resolution Analyst role to assist Collections Specialists, cross-functional business partners and customers on researching and reconciling customer accounts.
  • Organized and tracked subscribers accounts on a daily basis while providing payment alternatives, maintaining customer accounts through effective retention methods.
  • Reviewed customer accounts records and communicated with the customer and/or attorneys verifying accounts are following federal guideline to be FDIC insured.

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9. Debt Repayment

high Demand
Here's how Debt Repayment is used in Account Adjuster jobs:
  • Provided payment options, payment programs and related to client necessary actions for debt repayment.
  • Advised customers of necessary actions and strategies for debt repayment and established repayment schedules based on customer's financial situation.
  • Handled accounts billable and receivable, recorded billing information, and provided quality customer services for credit/debt repayment.
  • Advised consumers of necessary actions and strategies for debt repayment based on financial situation and organizational guidelines.
  • Advised consumers of necessary actions and strategies for debt repayment based on financial situation and organizational guidelines.
  • Provided customer service regarding collection issues and advised customers of necessary actions and strategies for debt repayment.

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10. Past Due Accounts

high Demand
Here's how Past Due Accounts is used in Account Adjuster jobs:
  • Collected payments on 15 to 69 days past due accounts by contacting customers via telephone and mail.
  • Used automated collections system to collect past due accounts.
  • Handled incoming and outgoing calls regarding past due accounts.
  • Negotiated with retail customers to collect on past due accounts; developed alternative payment arrangements; successfully reduced unpaid receivables.
  • Contacted customers with past due accounts and negotiated appropriate resolutions and acceptable arrangements, while providing excellent customer service.
  • Processed credit applications, updated customers accounts, monitored past due accounts and initiated collections procedures where necessary.

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11. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Account Adjuster jobs:
  • Secured credit card transactions Provide excellent customer service Assist students in understanding their account
  • Processed customer applications and credit card transactions for remote customers.
  • Researched orders for release, processed credit card transactions and worked with customers to resolve issues in order to obtain payment.
  • Posted cash receipts and deposited checks daily; advised Finance department of daily receipts; processed credit card transactions.
  • Solicited and screened customers for sensitive, personal and financial information in order to process credit card transactions.
  • Performed general office duties including: filing, coping, faxing, telecommunication and check/credit card transactions.

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12. Loan Applications

average Demand
Here's how Loan Applications is used in Account Adjuster jobs:
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Assisted senior-level credit officers with complex loan applications.
  • Policed and verified new loan applications/documents from dealerships.
  • Completed and processed loan applications.
  • Answered phones made phone calls did loan applications ran credit scores operated computer system.
  • Sorted and batched student loan applications based on type.

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13. Account Adjustments

average Demand
Here's how Account Adjustments is used in Account Adjuster jobs:
  • Processed daily cash deposits and resolved account adjustments.
  • Performed extensive student account adjustments (ex.
  • Provided customer service regarding collection issues, processed and reviewed account adjustments.

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14. Accurate Records

average Demand
Here's how Accurate Records is used in Account Adjuster jobs:
  • Maintained accurate records and prepared reports and summaries of delinquent and problem account status.
  • Documented system with overview notes of call on account in order to keep accurate records of account history.

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15. Collection Activities

average Demand
Here's how Collection Activities is used in Account Adjuster jobs:
  • Ensured collection activities are conducted within compliance of all state and federal banking regulations.
  • Managed a $10M collection assignment which required maintaining effective relationships with customers and regional personnel to ensure timely collection activities.
  • Ensured accurate and appropriate account documentation was maintained and collection activities are in compliance with all written company policies and procedures.
  • Performed all collection activities to minimize delinquency and mitigate potential losses while representing the company in a professional and positive manner.
  • Maintained detailed records of assigned portfolio collection activities, including skip tracing and sending delinquent demand letters for payment.
  • Solicited recommendations from employees on ways to improve efficiency and assisted customers with collection activities in difficult cases.

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16. Collection Efforts

average Demand
Here's how Collection Efforts is used in Account Adjuster jobs:
  • Recorded and update account activity including borrowers' financial status, demographics, and collection efforts associated with resolving their accounts.
  • Located and monitored overdue accounts using computers Recorded and updated information about the financial status of customers and collection efforts.
  • Located and monitored overdue accounts using computers Recorded and updated information about the financial status of customers and collection efforts.
  • Initiated appropriate action, prepared and maintained accurate and complete documentation to support collection efforts and reported results to management.
  • Located and monitored overdue accounts using computers recorded and updated information about the financial status of customers and collection efforts.
  • Initiated appropriate action, prepared and maintained accurate and complete documentation to support collection efforts and reported results to management.

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17. Company Policies

average Demand
Here's how Company Policies is used in Account Adjuster jobs:
  • Performed collection process in compliance with company policies as well as local, state and federal collections laws and regulation.
  • Tracked high-dollar orders by analyzing inventory data and elevating issues to the Director of Trade Relations as determined by company policies.
  • Enforced all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, update of customer information.
  • Negotiated mutually agreeable payment schedules with customers according to individual authority levels, company policies, procedures and practices.
  • Trained new employees about company policies and procedures, processed correspondence to appropriate departments and performed data-entry.
  • Educated Benefit Administrators regarding company policies and procedures, eligibility and any other pertinent information regarding their account.

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19. Collection Calls

average Demand
Here's how Collection Calls is used in Account Adjuster jobs:
  • Experienced making in-bound and out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
  • Performed collection calls on past-due accounts, researched and provided information to facilitate payment using professional judgment within broad guidelines.
  • Initiated approximately 175-200 collection calls per day and prepared collection letters in accordance with targeted goals and department policy.
  • Utilized sales ability and financial literacy to conduct inbound/outbound collection calls for the purpose of resolving delinquent status.
  • Placed outbound collection calls/emails in an effort to diplomatically collect delinquent monthly payments and negotiating payment arrangements.
  • Supervised 5 collectors; reviewed weekly performance reports and monitored collection calls.

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20. Performance Expectations

average Demand
Here's how Performance Expectations is used in Account Adjuster jobs:
  • Exceeded performance expectations for assigned accounts based upon individual goals.

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21. Customer Complaints

average Demand
Here's how Customer Complaints is used in Account Adjuster jobs:
  • Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
  • Preformed customer service, developed payment arrangements, and assisted in resolving customer complaints and problem accounts.
  • Recorded and notated customer complaints regarding freight orders and helped remedy complaints to help maximize customer satisfaction.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Trained and experienced in resolving customer complaints and promoting conflict resolution.

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22. Overdue Payments

average Demand
Here's how Overdue Payments is used in Account Adjuster jobs:
  • Communicated with customers via telephone and through correspondence in collecting overdue payments and negotiated monthly payment plans
  • Conferred with borrowers by telephone to determine reasons for overdue payments and determine appropriate strategy.
  • Conferred with borrowers by telephone to determine reasons for overdue payments and determine appropriate strategy.
  • Communicated with customers by telephone to determine reasons for overdue payments.
  • Collected overdue payments, collection activities via telephone and correspondence.
  • Organized accounts by overdue payments, documenting contact with customers and safeguarding each customer's personal identifiable information (PII).

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23. Credit Accounts

low Demand
Here's how Credit Accounts is used in Account Adjuster jobs:
  • Created customer credit accounts and extended credit based upon credit worthiness of customer.
  • Planned and executed promotional events increase credit accounts to new customers.
  • Conducted collection activities for consumer and commercial credit accounts.
  • Completed monthly evaluation of credit accounts and follow-up.
  • Managed commercial builder credit accounts.
  • Persuaded customers to pay outstanding debt amounts on credit accounts, damaged claims, non-payable checks or to return related merchandise.

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24. Necessary Action

low Demand
Here's how Necessary Action is used in Account Adjuster jobs:
  • Reviewed delinquent accounts and determine necessary action to obtain up-to-date payment arrangements and prevent charge off.
  • Monitored accounts for delinquency and took all necessary actions to mitigate potential losses.
  • Reviewed accounts for collection activity and take necessary action.
  • Researched accounts to take necessary actions for Repossession.
  • Advised customers of necessary actions.
  • Answered inbound calls, made outbound calls on severely delinquent accounts in the process of foreclosure and to determine necessary actions.

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25. Fdcpa

low Demand
Here's how Fdcpa is used in Account Adjuster jobs:
  • Researched and obtained extensive knowledge of FDCPA debt recovery laws and assisted in recovering commercial debt from organizations.
  • Maximized filing and procedural efficiency by collaboratively implementing FDCPA regulations, filing system and procedures.
  • Recognized potential problem accounts and utilized collection techniques to resolve accounts according to FDCPA regulations.
  • Adhered to strict standards regarding FDCPA requirements of confidentiality and security.
  • Maintained commitment to FDCPA compliance and departmental integrity in stressful situations.
  • Followed company guidelines and protecting customer information while abiding by FDCPA guidelines

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26. Bankruptcy

low Demand
Here's how Bankruptcy is used in Account Adjuster jobs:
  • Promoted to bankruptcy recovery collector.
  • Reviewed bankruptcy, foreclosure, deed in lieu, short sale, & deceased accounts.
  • Submitted all accounts to appropriate departments (legal, bankruptcy & credit bureau updates).
  • Identified a systemic issue with incorrect balance amounts on pending bankruptcy accounts.

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27. Financial Situation

low Demand
Here's how Financial Situation is used in Account Adjuster jobs:
  • Analyzed financial situation of delinquent borrowers and made recommendations including financial counseling and extensions.
  • Utilized an auto-dial system to communicate with delinquent customers to determine their reason for delinquency and evaluate customers' financial situations.
  • Analyzed clients' financial situation using a debt-to-income ratio calculation and developed payment plans and assisted setting up hardship programs.
  • Handled over 100 calls daily involving reviews and analyzing financial situations to arrange repayment programs within procedural criteria.
  • Skilled negotiator, excelled at making repayment arrangements for customers that were often angry about their financial situation.
  • Consulted with customers to assess financial situation and assist in debt reduction by offering alternative payment options.

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28. Large Volume

low Demand
Here's how Large Volume is used in Account Adjuster jobs:
  • Selected Contributions: Manage a large volume of calls and correspondence in a fast-paced goal-oriented collections department.

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29. Repossessions

low Demand
Here's how Repossessions is used in Account Adjuster jobs:
  • Managed bankruptcy accounts and repossessions; instructed delinquent customers in resolving payment issues.
  • Offered customers extensions and other available tools to bring their accounts to a current status and avoid repossessions or charge-offs.

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30. Collection Process

low Demand
Here's how Collection Process is used in Account Adjuster jobs:
  • Created custom reports used in upper management level meetings regarding collection processing of evidence during this project.
  • Referred accounts for repossession, collaborated with internal departments to accelerate the collection process.
  • Escalated difficult clients or accounts to management when necessary to accelerate the collection process
  • Identified and resolved representation issues improving the efficiency of the collection process.
  • Handled the complete collection process, including regular analysis and management reporting.
  • Developed a collection process within Federal / Public Housing guidelines.

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31. Financial Status

low Demand
Here's how Financial Status is used in Account Adjuster jobs:
  • Maintained various secure/unsecure loans that required skip tracking and inquiry to obtain client financial status.
  • Located and monitored overdue accounts using computers Recorded and updated information about the financial status to credit bureau's.
  • Provided customers with information concerning their financial status, handle escalated calls and provided problem solving solutions.
  • Reviewed payment history and current financial status of account holders to determine compatible alternative payment plan.
  • Audited automobile dealerships inventory and payments to insure an acceptable financial status of the automobile dealership.
  • Analyzed applicant's financial status, credit and property evaluation to determine feasibility of granting loan modifications.

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32. As400

low Demand
Here's how As400 is used in Account Adjuster jobs:
  • Enhanced AS400 system reducing daily posting time by 50%.

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33. Outgoing Calls

low Demand
Here's how Outgoing Calls is used in Account Adjuster jobs:
  • Received incoming/Placed outgoing calls and collected payments/negotiated payment plans on inactive delinquent utility accounts.
  • Assisted customers and representatives on incoming and outgoing calls via phone to obtain payments or take corrective actions on delinquent accounts.
  • Placed hard outgoing calls daily maintaining high call volumes throughout the week Negotiated legal payment arraignments on recorded telephone lines.
  • Handled incoming/outgoing calls to/from customers that were inquiring about the status of their medical accounts that we were collecting on.
  • Required to meet quota of one-hundred-twenty five outgoing calls per day, averaged minimum of eight-hundred-ninety dollars collected per day.
  • Performed general office duties: fax, copies, filing, mail, and heavy volume of incoming/outgoing calls.

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34. Customer Questions

low Demand
Here's how Customer Questions is used in Account Adjuster jobs:
  • Contacted customers with past-due balances and established repayment schedules* Answered customer questions about problems with their accounts.
  • Performed various administrative functions for assigned accounts and answered customer questions regarding problems with their accounts.
  • Answered customer questions about account problems and advised customers of necessary actions.
  • Monitored overdue accounts utilizing company software and answered customer questions.
  • Prepared and learned information needed to answer customer questions.
  • Answered customer questions and provided excellent customer service.

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35. Account Maintenance Activities

low Demand
Here's how Account Maintenance Activities is used in Account Adjuster jobs:
  • Responded to customer calls and performed account maintenance activities to accurately reflect any changes.

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36. Collection Procedures

low Demand
Here's how Collection Procedures is used in Account Adjuster jobs:
  • Performed Collection procedures related to securing of returns, filing liens, seizure of assets, disposition of uncollectible accounts.

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37. Process Improvement

low Demand
Here's how Process Improvement is used in Account Adjuster jobs:
  • Supervised closely with team members and other departments to execute both quality and process improvement initiatives.

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20 Most Common Skill For An Account Adjuster

Insurance Companies11.1%
Customer Service10.6%
Delinquent Accounts9.2%
Patient Accounts8.7%
Payment Arrangements8.5%
Credit Reports7.3%
Inbound Calls6.6%
Customer Accounts5.7%

Typical Skill-Sets Required For An Account Adjuster

RankSkillPercentage of ResumesPercentage
1
1
Insurance Companies
Insurance Companies
9.6%
9.6%
2
2
Customer Service
Customer Service
9.1%
9.1%
3
3
Delinquent Accounts
Delinquent Accounts
7.9%
7.9%
4
4
Patient Accounts
Patient Accounts
7.5%
7.5%
5
5
Payment Arrangements
Payment Arrangements
7.3%
7.3%
6
6
Credit Reports
Credit Reports
6.3%
6.3%
7
7
Inbound Calls
Inbound Calls
5.7%
5.7%
8
8
Customer Accounts
Customer Accounts
4.9%
4.9%
9
9
Debt Repayment
Debt Repayment
4.7%
4.7%
10
10
Past Due Accounts
Past Due Accounts
4.5%
4.5%
11
11
Credit Card Transactions
Credit Card Transactions
3.3%
3.3%
12
12
Loan Applications
Loan Applications
2.2%
2.2%
13
13
Account Adjustments
Account Adjustments
2%
2%
14
14
Accurate Records
Accurate Records
2%
2%
15
15
Collection Activities
Collection Activities
1.8%
1.8%
16
16
Collection Efforts
Collection Efforts
1.8%
1.8%
17
17
Company Policies
Company Policies
1.6%
1.6%
18
18
Legal Action
Legal Action
1.4%
1.4%
19
19
Collection Calls
Collection Calls
1.2%
1.2%
20
20
Performance Expectations
Performance Expectations
1.2%
1.2%
21
21
Customer Complaints
Customer Complaints
1.2%
1.2%
22
22
Overdue Payments
Overdue Payments
1%
1%
23
23
Credit Accounts
Credit Accounts
1%
1%
24
24
Necessary Action
Necessary Action
1%
1%
25
25
Fdcpa
Fdcpa
1%
1%
26
26
Bankruptcy
Bankruptcy
0.8%
0.8%
27
27
Financial Situation
Financial Situation
0.8%
0.8%
28
28
Large Volume
Large Volume
0.8%
0.8%
29
29
Repossessions
Repossessions
0.8%
0.8%
30
30
Collection Process
Collection Process
0.8%
0.8%
31
31
Financial Status
Financial Status
0.8%
0.8%
32
32
As400
As400
0.6%
0.6%
33
33
Outgoing Calls
Outgoing Calls
0.6%
0.6%
34
34
Customer Questions
Customer Questions
0.6%
0.6%
35
35
Account Maintenance Activities
Account Maintenance Activities
0.6%
0.6%
36
36
Collection Procedures
Collection Procedures
0.6%
0.6%
37
37
Process Improvement
Process Improvement
0.6%
0.6%

13,496 Account Adjuster Jobs

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