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Account administrator skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical account administrator skills. We ranked the top skills for account administrators based on the percentage of resumes they appeared on. For example, 25.0% of account administrator resumes contained customer service as a skill. Continue reading to find out what skills an account administrator needs to be successful in the workplace.

15 account administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how account administrators use customer service:

Provided timely and accurate customer service Processed documentation for the opening and closing accounts in compliance with regulatory and in-house requirements.
Facilitated problem resolution by maintaining communication and serving as a liaison to Business Managers, customer service and other support staff.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how account administrators use data entry:

Performed daily responsibilities including data entry, updating state authority sites, and generating NY State reports
Provide customers with general and technical product information which included data entry and processing orders.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how account administrators use financial statements:

Gathered and reviewed certificates, legal opinions, financial statements and other complex documentation, ensuring proper compliance of each bondholder.
Processed commercial loans, by reviewing and analyzing customer's financial statements for propriety and submit recommendations to lending officers.

4. Customer Inquiries

Here's how account administrators use customer inquiries:

Managed relationships with major accounts; investigated and addressed customer inquiries and problems.
Processed account reconciliation, researched and resolved customer inquiries and request.

5. Computer System

Here's how account administrators use computer system:

Provided computer systems support to Branch personnel and Operations Manager During numerous computer conversions.
Ordered, installed and billed for computer systems electronically

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how account administrators use payroll:

Prepared monthly payroll and statutory tax deduction returns to the regulatory authorities.
Performed security-related investigations, including investigation on employee suspected of payroll fraud.

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7. PowerPoint

Here's how account administrators use powerpoint:

Presented the ideas to management using Microsoft PowerPoint.
Created PowerPoint presentations for business development.

8. Customer Accounts

Here's how account administrators use customer accounts:

Reconciled, monitored customer accounts for potential issues, contacted customers regarding discrepancies, advised on issue resolutions.
Generated debit memos pertaining to deduction transactions for purposes of issuing appropriate credit to customer accounts.

9. AS400

Here's how account administrators use as400:

Worked with programs on concepts to more effectively use the AS400 system to maximize data output and streamline services.
Monitored all accounts in AS400 and updated upper management on the status of the A/R to improve collections procedures.

10. General Ledger

Here's how account administrators use general ledger:

Balanced & reconciled daily activity of subsidiary accounts to the General Ledger accounts.
Perform daily and monthly general ledger analysis for evaluation of variances.

11. Journal Entries

Journal entries can be defined as an act of keeping or making records of any transactions either economic or non-economic. The journal entries are made in the accounting systems of an organization. The entries are filled with two main fields; debit and credit. The debit and credit must be equal at the end of a journal entry else it is not considered correct. The journal entries also keep the date of transactions and the names of the accounts that were affected by the transactions.

Here's how account administrators use journal entries:

Managed and prepared journal entries, accounts reconciliations and variance analysis.
Performed journal entries and assigned account reconciliations.

12. Office Equipment

Here's how account administrators use office equipment:

Managed payroll for 20 employees and updated and maintained accounting records Worked collaboratively with vendors to purchase office equipment and supplies
Maintained office equipment, adding users to device for utilized software applications.

13. Purchase Orders

Here's how account administrators use purchase orders:

Recorded ordering information issued purchase requisitions to suppliers and complies with purchasing procedures to obtain purchase order numbers.
Developed process procedures for organizing electronic filing for all specifications, purchase orders and condition found reports.

14. Arbitration

Here's how account administrators use arbitration:

Gathered information needed to send companies to arbitration.
Communicate with customer for failed post sale inspections or arbitration.

15. Client Accounts

Here's how account administrators use client accounts:

Reconciled client accounts and initiated preventative measures to mitigate client exposure to risk.
Assisted in coordination of investment and tax planning for 170 client accounts with a market value in excess of $400MM.

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List of account administrator skills to add to your resume

The most important skills for an account administrator resume and required skills for an account administrator to have include:

Customer Service
Data Entry
Financial Statements
Customer Inquiries
Computer System
Payroll
PowerPoint
Customer Accounts
AS400
General Ledger
Journal Entries
Office Equipment
Purchase Orders
Arbitration
Client Accounts
Financial Reports
ACH

Bank Deposits
Customer Support
Past Due Accounts
Credit Memos
Administrative Tasks
Credit Card Payments
Accounts Receivables
Delinquent Accounts
QuickBooks
Wire Transfers
Expense Reports
Account Maintenance
A/P
Balance Sheet
Insurance Carriers
Windows
Collection Calls

HR
IRS
Sales Orders
Financial Transactions
Bank Accounts
Reconciliations
Cash Application
Billing Issues
Medicare
Customer Issues
Bank Reconciliations
User Accounts
Bank Statements
Financial Data
Account Analysis

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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