Account coordinator job description

· 1+ years of customer service or similar experience

· Able to work a consistent schedule Monday through Friday and demonstrate flexibility as needed

· Relevant sales experience is a plus

Language Skills

· English (reading, writing, verbal)

Reference_hcl bserve

Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

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Major responsibilities
Schedule service and inspection of customer sites on demand and set frequencies. Perform follow up as necessary on outstanding work orders. Maintain subcontractor relations if needed and negotiate rates as needed. Provide phone coverage for assigned account(s) as well as overflow. Maintain profitable margins on work orders. Be the primary customer service contact for assigned account(s). Cross-train to perform any job occupation as determined by the Company.
- Strong communication skills both oral and written


- Positive attitude and an engaging businesslike approach


- Must have intermediate Excel skills


- Experience performing extensive research to resolve complex customer inquiries


- Excellent problem solving skills


- Comfort and confidence when interacting with internal and external partners and clients/customers


- 2+ years' experience with performing in a goal-driven & customer-focused environment


- Well-founded grasp of Customer Support


- Work Orders experience preferred


- Expertise in Maintaining Client Relationships


- Solid understanding of Coordinating Appointments


- Experience with Inbound Outbound Calls


- Proven knowledge of Inbound Outbound Calls


- Excellent customer service and office administrative skills


- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement






If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

As an Account Coordinator , you play a critical role in executing business for our customers. You'll build relationships with customers and partner with Account Managers and Capacity teams to ensure customers' needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management.Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.
Responsibilities:
Respond to customers with a sense of urgency to provide an excellent customer experience.Proactively identify opportunities to improve operational efficiency. Build and develop relationships with customers to ensure continued partnership.Communicate shipment updates proactively and accurately ensuring a customer centric approach.Analyze customer inquiries and provide quality and timely insights and updates to your customers.Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.Network internally with Account Management and Capacity teams.

Required Qualifications:
High School degree or GED equivalent English Fluent Level2 years of experiences in LogisticsLocation: Parque Industrial Santa María, 25947 Ramos Arizpe, Coah.

Preferred Qualifications:
Values a diverse and inclusive work environment Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills Ability to persuade, motivate, influence and negotiate with others Ability to work in a team environment, while also delivering independent results Excellent verbal and written communication skills Commitment to executional excellence and outstanding customer service Strong prioritization and multi-tasking skills Bachelor's degree or continued education

Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.