What does an account coordinator do?
An account coordinator assists account executives by providing day-to-day administrative support such as preparing and filing sales contracts and reports. As coordinators, they must maintain a good relationship with their clients and vendors by addressing issues and with regular communication. Account coordinators must possess essential skills such as a strong business administration background, adept at both written and verbal communication, and excellent time management. They are also responsible for researching prospective clients and produce client feedbacks to their account management teams.
Account coordinator responsibilities
Here are examples of responsibilities from real account coordinator resumes:
- Manage service activations and product fulfillment, ESN changes, activations, deactivations and overall customer service satisfaction.
- Manage bookkeeper and QuickBooks tabulations.
- Manage client and prospect database for marketing purposes through Salesforce.com.
- Capitalize on strong organizational and interpersonal skills to expertly manage the regional provider enrollment system for Medicare and Medicaid memberships.
- Design business cards, letterhead and CRM.
- Update forecast in CRM from all sales opportunities.
- Open jobs base on client-approve budgets and Sr. AE direction.
- Investigate shipping challenges and seeking resolution using AS400 tracking updates.
- Implement and troubleshoot B2B website, enrolling accounts as well as providing feedback.
- Enter all data in the AS400 system which activate the product for production.
- Assign and guide all new business request and RFQ's coming into company.
- Work as a team with London base AE's to support the European showroom.
- Develop website to increase RFQ conversion and improve overall company SEO to reduce spend.
- Maintain and update SalesForce on a daily basis and are the company's power user.
- Develop marketing strategies for NYC's finest 3- and 4-star restaurants and global food distribution companies.
Account coordinator skills and personality traits
We calculated that 23% of Account Coordinators are proficient in Customer Service, Data Entry, and PowerPoint. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Speaking skills.
We break down the percentage of Account Coordinators that have these skills listed on their resume here:
- Customer Service, 23%
Provide excellent customer service and support in receiving, researching and resolving all customer inquiries related to specialty physician accounts.
- Data Entry, 9%
Created and distributed annual dues statements for association members and maintained data entry for electronic directory of association membership.
- PowerPoint, 7%
Coordinate special projects such as furniture exhibitions with PowerPoint presentations for International & Strategic Directors and Managers as needed.
- Account Management, 7%
Assisted Physician Account Management team to resolve physician/office issues and provided literature, forms and directories to affiliated physician practices.
- Project Management, 5%
Promoted internally to assume account and project management of major government and commercial accounts at advertising agency specializing in recruitment advertising.
- Account Executives, 4%
Collaborate with department managers, regional managers and account executives to grow business through events and promotions and daily business.
Most account coordinators use their skills in "customer service," "data entry," and "powerpoint" to do their jobs. You can find more detail on essential account coordinator responsibilities here:
Interpersonal skills. The most essential soft skill for an account coordinator to carry out their responsibilities is interpersonal skills. This skill is important for the role because "public relations specialists deal with the public and the media regularly." Additionally, an account coordinator resume shows how their duties depend on interpersonal skills: "utilize excellent organizational, analytical, oral/written communication and interpersonal skills while ensuring compliance with corporate business requirements are maintained. "
Problem-solving skills. Another essential skill to perform account coordinator duties is problem-solving skills. Account coordinators responsibilities require that "public relations specialists sometimes must explain how a company or client is handling sensitive issues." Account coordinators also use problem-solving skills in their role according to a real resume snippet: "provided excellent customer support for customer complaint resolution and purchase order reviews. "
Speaking skills. account coordinators are also known for speaking skills, which are critical to their duties. You can see how this skill relates to account coordinator responsibilities, because "public relations specialists regularly speak on behalf of clients or their organization." An account coordinator resume example shows how speaking skills is used in the workplace: "created, presented and helped initiate new procedures to decrease the amount of data entry errors and ensure accurate group enrollments. "
Writing skills. A big part of what account coordinators do relies on "writing skills." You can see how essential it is to account coordinator responsibilities because "public relations specialists must be able to write well-organized and clear press releases, speeches, and social media posts." Here's an example of how this skill is used from a resume that represents typical account coordinator tasks: "provided over 50 daily telephone customer support calls analyzed reports and extracts created and maintained underwriting files payment processing offshore training liaison"
Organizational skills. Another crucial skill for an account coordinator to carry out their responsibilities is "organizational skills." A big part of what account coordinators relies on this skill, since "public relations specialists are often in charge of managing several events or communications at the same time, which requires excellent skills in coordinating arrangements." How this skill relates to account coordinator duties can be seen in an example from an account coordinator resume snippet: "learned successful organizational strategies, sales approaches, export requirements, time management skills, and acquired extensive product knowledge. "
The three companies that hire the most account coordinators are:
- Concentrix49 account coordinators jobs
- AssuredPartners43 account coordinators jobs
- Sysco39 account coordinators jobs
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Compare different account coordinators
Account coordinator vs. Junior account executive
A junior account executive is responsible for handling project and client accounts, strategizing management techniques to achieve the client's goals and objectives. Junior account executives regularly coordinate with the clients for progress updates of their accounts, including plan adjustments and account performance. They also analyze the current market trends and conduct data analysis to identify business opportunities and services that the company may acquire to generate more client resources and increase the company's revenues and profitability.
These skill sets are where the common ground ends though. The responsibilities of an account coordinator are more likely to require skills like "customer service," "data entry," "project management," and "excellent organizational." On the other hand, a job as a junior account executive requires skills like "crm," "cold calls," "client facing," and "jr account." As you can see, what employees do in each career varies considerably.
Junior account executives really shine in the professional industry with an average salary of $57,178. Comparatively, account coordinators tend to make the most money in the professional industry with an average salary of $46,894.On average, junior account executives reach similar levels of education than account coordinators. Junior account executives are 3.6% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Account coordinator vs. Marketing and sales coordinator
A marketing and sales coordinator is responsible for supporting the marketing and sales operations on developing promotional campaigns and marketing strategies, including analyzing the market trends to present new products and services to meet customer demands and public interests. Marketing and sales coordinators perform various administrative tasks, such as creating sales reports, responding to customers' inquiries and concerns, updating the company's social media platforms, and reaching out to existing and potential clients for new offers, generating revenues and business profitability.
In addition to the difference in salary, there are some other key differences worth noting. For example, account coordinator responsibilities are more likely to require skills like "data entry," "account management," "project management," and "account executives." Meanwhile, a marketing and sales coordinator has duties that require skills in areas such as "marketing campaigns," "crm," "salesforce," and "customer database." These differences highlight just how different the day-to-day in each role looks.
Marketing and sales coordinators earn a higher average salary than account coordinators. But marketing and sales coordinators earn the highest pay in the professional industry, with an average salary of $44,631. Additionally, account coordinators earn the highest salaries in the professional with average pay of $46,894 annually.In general, marketing and sales coordinators achieve similar levels of education than account coordinators. They're 1.7% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Account coordinator vs. Business development coordinator
A business development coordinator specializes in devising strategies to identify and develop new sales and marketing opportunities, ensuring profitable growth and a strong client base. Their responsibilities revolve around gathering data, conducting research and analysis, organizing conferences and other events, maintaining records and data, and disseminating information such as proposals, memos, instructional documents, and more. There are also instances when a business development coordinator must liaise with clients and external agencies, even respond to calls and correspondence from customers.
The required skills of the two careers differ considerably. For example, account coordinators are more likely to have skills like "data entry," "account management," "account executives," and "excellent organizational." But a business development coordinator is more likely to have skills like "crm," "patients," "excellent interpersonal," and "real estate."
Business development coordinators earn the highest salary when working in the professional industry, where they receive an average salary of $66,679. Comparatively, account coordinators have the highest earning potential in the professional industry, with an average salary of $46,894.Most business development coordinators achieve a similar degree level compared to account coordinators. For example, they're 4.5% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Account coordinator vs. Sales support coordinator
A sales support coordinator is responsible for assisting the sales team in selling goods and services, identifying opportunities by researching market trends, and generating more revenue resources for the business to increase profitability according to public demands. Sales support coordinators conduct data and statistical analysis with the sales performance reports and help the team in strategizing efficient promotional techniques to boost brand awareness in the market. A sales support coordinator handles the customers' inquiries and concerns, process orders and payments, and resolve complaints.
Types of account coordinator
Updated January 8, 2025
