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An account coordinator assists account executives by providing day-to-day administrative support such as preparing and filing sales contracts and reports. As coordinators, they must maintain a good relationship with their clients and vendors by addressing issues and with regular communication. Account coordinators must possess essential skills such as a strong business administration background, adept at both written and verbal communication, and excellent time management. They are also responsible for researching prospective clients and produce client feedbacks to their account management teams.

Account Coordinator Responsibilities

Here are examples of responsibilities from real account coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Manage service activations and product fulfillment, ESN changes, activations, deactivations and overall customer service satisfaction.
  • Manage bookkeeper and QuickBooks tabulations.
  • Manage client and prospect database for marketing purposes through
  • Capitalize on strong organizational and interpersonal skills to expertly manage the regional provider enrollment system for Medicare and Medicaid memberships.
  • Design business cards, letterhead and CRM.
  • Update forecast in CRM from all sales opportunities.
  • Open jobs base on client-approve budgets and Sr. AE direction.
  • Investigate shipping challenges and seeking resolution using AS400 tracking updates.
  • Implement and troubleshoot B2B website, enrolling accounts as well as providing feedback.
  • Enter all data in the AS400 system which activate the product for production.
  • Assign and guide all new business request and RFQ's coming into company.
  • Work as a team with London base AE's to support the European showroom.
  • Develop website to increase RFQ conversion and improve overall company SEO to reduce spend.
  • Maintain and update SalesForce on a daily basis and are the company's power user.
  • Develop marketing strategies for NYC's finest 3- and 4-star restaurants and global food distribution companies.

Account Coordinator Skills and Personality Traits

We calculated that 23% of Account Coordinators are proficient in Customer Service, Data Entry, and PowerPoint. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Speaking skills.

We break down the percentage of Account Coordinators that have these skills listed on their resume here:

  • Customer Service, 23%

    Provide excellent customer service and support in receiving, researching and resolving all customer inquiries related to specialty physician accounts.

  • Data Entry, 9%

    Created and distributed annual dues statements for association members and maintained data entry for electronic directory of association membership.

  • PowerPoint, 7%

    Coordinate special projects such as furniture exhibitions with PowerPoint presentations for International & Strategic Directors and Managers as needed.

  • Account Management, 7%

    Assisted Physician Account Management team to resolve physician/office issues and provided literature, forms and directories to affiliated physician practices.

  • Project Management, 5%

    Promoted internally to assume account and project management of major government and commercial accounts at advertising agency specializing in recruitment advertising.

  • Account Executives, 4%

    Collaborate with department managers, regional managers and account executives to grow business through events and promotions and daily business.

Most account coordinators list "customer service," "data entry," and "powerpoint" as skills on their resumes. We go into more details on the most important account coordinator responsibilities here:

  • The most important skills for an account coordinator to have in this position are interpersonal skills. In this excerpt that we gathered from a account coordinator resume, you'll understand why: "public relations specialists deal with the public and the media regularly; therefore, they must be open and friendly in order to maintain a favorable image for their organization." According to resumes we found, interpersonal skills can be used by a account coordinator in order to "utilize excellent organizational, analytical, oral/written communication and interpersonal skills while ensuring compliance with corporate business requirements are maintained. "
  • Another commonly found skill for being able to perform account coordinator duties is the following: problem-solving skills. According to a account coordinator resume, "public relations specialists sometimes must explain how a company or client is handling sensitive issues." Check out this example of how account coordinators use problem-solving skills: "provided excellent customer support for customer complaint resolution and purchase order reviews. "
  • Account coordinators are also known for speaking skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a account coordinator resume: "public relations specialists regularly speak on behalf of their organization" We also found this resume example that details how this skill is put to the test: "created, presented and helped initiate new procedures to decrease the amount of data entry errors and ensure accurate group enrollments. "
  • A thorough review of lots of resumes revealed to us that "writing skills" is important to completing account coordinator responsibilities. This resume example shows just one way account coordinators use this skill: "public relations specialists must be able to write well-organized and clear press releases and speeches" Here's an example of how this skill is used from a resume that represents typical account coordinator tasks: "provided over 50 daily telephone customer support calls analyzed reports and extracts created and maintained underwriting files payment processing offshore training liaison"
  • Yet another important skill that an account coordinator must demonstrate is "organizational skills." Public relations specialists are often in charge of managing several events at the same time, requiring superior organizational skills. This is clearly demonstrated in this example from an account coordinator who stated: "learned successful organizational strategies, sales approaches, export requirements, time management skills, and acquired extensive product knowledge. "
  • See the full list of account coordinator skills.

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    What Junior Account Executives Do

    A junior account executive is responsible for handling project and client accounts, strategizing management techniques to achieve the client's goals and objectives. Junior account executives regularly coordinate with the clients for progress updates of their accounts, including plan adjustments and account performance. They also analyze the current market trends and conduct data analysis to identify business opportunities and services that the company may acquire to generate more client resources and increase the company's revenues and profitability.

    In this section, we take a look at the annual salaries of other professions. Take junior account executive for example. On average, the junior account executives annual salary is $13,207 higher than what account coordinators make on average every year.

    While their salaries may differ, one common ground between account coordinators and junior account executives are a few of the skills required in each craft. In both careers, employees bring forth skills like powerpoint, account management, and account executives.

    These skill sets are where the common ground ends though. An account coordinator responsibility is more likely to require skills like "customer service," "data entry," "project management," and "excellent organizational." Whereas a junior account executive requires skills like "crm," "cold calls," "client facing," and "jr account." Just by understanding these different skills you can see how different these careers are.

    Junior account executives really shine in the professional industry with an average salary of $57,178. Whereas account coordinators tend to make the most money in the professional industry with an average salary of $46,894.

    On average, junior account executives reach similar levels of education than account coordinators. Junior account executives are 3.6% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Marketing And Sales Coordinator?

    A marketing and sales coordinator is responsible for supporting the marketing and sales operations on developing promotional campaigns and marketing strategies, including analyzing the market trends to present new products and services to meet customer demands and public interests. Marketing and sales coordinators perform various administrative tasks, such as creating sales reports, responding to customers' inquiries and concerns, updating the company's social media platforms, and reaching out to existing and potential clients for new offers, generating revenues and business profitability.

    Next up, we have the marketing and sales coordinator profession to look over. This career brings along a higher average salary when compared to an account coordinator annual salary. In fact, marketing and sales coordinators salary difference is $5,333 higher than the salary of account coordinators per year.

    Not everything about these jobs is different. Take their skills, for example. Account coordinators and marketing and sales coordinators both include similar skills like "customer service," "powerpoint," and "press releases" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, account coordinator responsibilities are more likely to require skills like "data entry," "account management," "project management," and "account executives." Meanwhile, a marketing and sales coordinator might be skilled in areas such as "marketing campaigns," "crm," "salesforce," and "customer database." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that marketing and sales coordinators earn higher salaries compared to account coordinators, but we wanted to find out where marketing and sales coordinators earned the most pay. The answer? The professional industry. The average salary in the industry is $44,631. Additionally, account coordinators earn the highest paychecks in the professional with an average salary of $46,894.

    In general, marketing and sales coordinators study at similar levels of education than account coordinators. They're 1.7% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.

    What Technology Do You Think Will Become More Important And Prevalent For Communications Coordinators In The Next 3-5 Years?

    Michael Riecke

    Assistant Professor, State University of New York at Oswego

    I can't predict if we'll see a significant piece of hardware significantly disrupt our industry in the next 3-5 years. Still, it is increasingly vital students can analyze and synthesize social and web analytics. The media industry is so fragmented, finding an audience is an incredible challenge. The ability to process data and take action on the data can drive results.

    There's also a growing need for every communicator to have some experience producing video and visual media. I see that need increasing as employers look for employees who can do it all.
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    How a Business Development Coordinator Compares

    A business development coordinator specializes in devising strategies to identify and develop new sales and marketing opportunities, ensuring profitable growth and a strong client base. Their responsibilities revolve around gathering data, conducting research and analysis, organizing conferences and other events, maintaining records and data, and disseminating information such as proposals, memos, instructional documents, and more. There are also instances when a business development coordinator must liaise with clients and external agencies, even respond to calls and correspondence from customers.

    The business development coordinator profession generally makes a higher amount of money when compared to the average salary of account coordinators. The difference in salaries is business development coordinators making $18,389 higher than account coordinators.

    Using account coordinators and business development coordinators resumes, we found that both professions have similar skills such as "customer service," "powerpoint," and "project management," but the other skills required are very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from account coordinators resumes, they are more likely to have skills like "data entry," "account management," "account executives," and "excellent organizational." But a business development coordinator might have skills like "crm," "patients," "excellent interpersonal," and "real estate."

    Additionally, business development coordinators earn a higher salary in the professional industry compared to other industries. In this industry, they receive an average salary of $66,679. Additionally, account coordinators earn an average salary of $46,894 in the professional industry.

    Business development coordinators typically study at similar levels compared with account coordinators. For example, they're 4.5% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

    Description Of a Sales Support Coordinator

    A sales support coordinator is responsible for assisting the sales team in selling goods and services, identifying opportunities by researching market trends, and generating more revenue resources for the business to increase profitability according to public demands. Sales support coordinators conduct data and statistical analysis with the sales performance reports and help the team in strategizing efficient promotional techniques to boost brand awareness in the market. A sales support coordinator handles the customers' inquiries and concerns, process orders and payments, and resolve complaints.

    Sales support coordinators tend to earn a lower pay than account coordinators by about $325 per year.

    While their salaries may vary, account coordinators and sales support coordinators both use similar skills to perform their jobs. Resumes from both professions include skills like "data entry," "powerpoint," and "project management. "

    Each job requires different skills like "customer service," "account management," "press releases," and "facebook," which might show up on an account coordinator resume. Whereas sales support coordinator might include skills like "crm," "salesforce," "purchase orders," and "team support."

    In general, sales support coordinators make a higher salary in the finance industry with an average of $40,687. The highest account coordinator annual salary stems from the professional industry.

    Sales support coordinators reach similar levels of education when compared to account coordinators. The difference is that they're 0.7% more likely to earn a Master's Degree more, and 0.1% less likely to graduate with a Doctoral Degree.

    What an Account Coordinator Does FAQs

    How Can I Be A Good Account Coordinator?

    A person can be a good account coordinator if they develop their customer service and written and verbal communication skills. To be a successful account coordinator, a person should be proactive, positive, and passionate about company offerings and how they create value for clients.

    How Much Do Account Coordinators Make?

    On average, an account coordinator makes around $44,000 in a year. The average range for the base salary of account coordinators can vary from $38,000 in a year to $50,000 per year.

    Several factors influence the salary of an account coordinator. These include education and experience, location, industry, and company size. Location is one of the most simple ways salary levels may vary for account coordinators.

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