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How to hire an account customer engineer

Account customer engineer hiring summary. Here are some key points about hiring account customer engineers in the United States:

  • In the United States, the median cost per hire an account customer engineer is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new account customer engineer to become settled and show total productivity levels at work.

How to hire an account customer engineer, step by step

To hire an account customer engineer, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire an account customer engineer:

Here's a step-by-step account customer engineer hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write an account customer engineer job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new account customer engineer
  • Step 8: Go through the hiring process checklist
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  1. Identify your hiring needs

    Before you start hiring an account customer engineer, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    You should also consider the ideal background you'd like them an account customer engineer to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an account customer engineer that fits the bill.

    This list presents account customer engineer salaries for various positions.

    Type of Account Customer EngineerDescriptionHourly rate
    Account Customer EngineerSales engineers sell complex scientific and technological products or services to businesses. They must have extensive knowledge of the products’ parts and functions and must understand the scientific processes that make these products work.$16-46
    Sales Engineering ManagerA sales engineering manager specializes in developing systems and procedures to optimize a company's sales operations, aiming for client satisfaction and profit growth. It is their duty to set goals and timelines, establish guidelines, manage different teams, research new business and client opportunities, gather and analyze data to identify the strengths and weaknesses of existing operations, develop sales strategies, and implement solutions against problem areas... Show more$42-80
    Marketing EngineerA marketing engineer applies technical knowledge to sales and marketing campaigns. The duties of a marketing engineer include assisting the sales team and clients, understanding the technical aspects of a product, executing marketing ideas and campaigns, advising the marketing team on how technology can be used to help reach marketing goals, compiling information on competitors' products, and supporting outbound activities.$33-66
  2. Create an ideal candidate profile

    Common skills:
    • Customer Satisfaction
    • Customer Service
    • Technical Support
    • Computer System
    • Software Support
    • POS
    • Laser Printers
    • Account Management
    • Engineering Changes
    • Windows
    • Computer Equipment
    Responsibilities:
    • Manage RFP activity, sales/engineering/channel partner resources.
    • Nominate by customers, sales and EMC management.
    • Maintain OEM equipment which are electrical/mechanical devices attach to the IBM 3800/3900 and 4000 production large system laser printer.
    • Recognize for skill in defusing escalate customer problems through clear communication and well-verse technical proficiency on all EMC hardware.
    • Implement GL accounting/administrative functions with retail clients allowing the POS transactions to post and balance the retail software to corporate mainframes.
  3. Make a budget

    Including a salary range in your account customer engineer job description is a great way to entice the best and brightest candidates. An account customer engineer salary can vary based on several factors:
    • Location. For example, account customer engineers' average salary in alabama is 54% less than in district of columbia.
    • Seniority. Entry-level account customer engineers earn 65% less than senior-level account customer engineers.
    • Certifications. An account customer engineer with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in an account customer engineer's salary.

    Average account customer engineer salary

    $57,608yearly

    $27.70 hourly rate

    Entry-level account customer engineer salary
    $34,000 yearly salary
    Updated December 20, 2025
  4. Writing an account customer engineer job description

    A good account customer engineer job description should include a few things:

    • Summary of the role
    • List of responsibilities
    • Required skills and experience

    Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an account customer engineer job description:

    Account customer engineer job description example

    Job DescriptionMore information about this job:Overview:

    FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

    The AFM Account Engineer (AE) position is critical as you are the first point of contact for communicating with our insureds & broker partners for all engineering products and services. Chicago Operations has a diverse book of business including manufacturing, healthcare, warehousing, real estate, etc. You will work in a variety of occupancies while establishing yourself as a trusted adviser to our insureds & broker partners, working to protect the value of our clients’ business.

    On a corporate-wide basis, the AE evaluates & assesses risk to the insured’s business in terms of nature, likelihood & severity. Then, clearly communicates that to the production underwriter, insured & broker partner. The AE prioritizes exposures, helps all parties understand the hazards & risks to the insured’s business, develops cost-effective solutions & drives risk improvement. The AE works closely with the production underwriter on account renewals & prospects. This is to ensure the growth of a profitable portfolio of business for Chicago Operations. Through teamwork with field engineering, production underwriters & claims, the AE provides responsive service & innovative solutions that foster long-term, mutually beneficial relationships with our insureds & broker partners.

    The AFM Account Engineer position is office-based. However, remote working will be considered for exceptional candidates currently residing in close proximity to a concentration of AFM-Chicago insured clients.



    Responsibilities:

    Key responsibilities include:

    Accurately assess and communicate risk information to obtain a competitive advantage for AFM, our insureds, and our broker partners.

    Obtain insured client / prospect understanding and agreement on the key hazards and the total impact of the exposures.

    Consistently achieve risk improvement with creative, cost-effective solutions from a well-developed and executed account strategy.

    Effectively manage change through communication with insureds and broker partners.

    Manage the insured and broker-partner engineering relationships.

    Support new business opportunities, including conducting Prospect visits as needed.

    Develop and manage an engineering resource plan that meets both AFM and individual insured needs.

    Consistently communicate and demonstrate the value-added differential of AFM engineering to our insureds, prospects, and broker partners.



    Qualifications:

    • Bachelor's degree in engineering or equivalent experience/ background. And, a minimum of 3 years of Facility Hazards field engineering experience!
    • Experience with a variety of occupancies (manufacturing, healthcare, warehousing, real estate, etc.), and familiarity with hazards common to those occupancies.
    • Excellent communication (verbal and written), relationship-building, decision-making, analysis / problem-solving, and planning / organization skills. With a demonstrated history of ownership, initiative, collaboration and getting results.

    We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

    FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.



  5. Post your job

    There are a few common ways to find account customer engineers for your business:

    • Promoting internally or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to meet candidates with the right educational background.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
    Post your job online:
    • Post your account customer engineer job on Zippia to find and recruit account customer engineer candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    Your first interview with account customer engineer candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

    You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new account customer engineer

    Once you've decided on a perfect account customer engineer candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

    It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

    To prepare for the new account customer engineer first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire an account customer engineer?

Hiring an account customer engineer comes with both the one-time cost per hire and ongoing costs. The cost of recruiting account customer engineers involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of account customer engineer recruiting as well the ongoing costs of maintaining the new employee.

You can expect to pay around $57,608 per year for an account customer engineer, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for account customer engineers in the US typically range between $16 and $46 an hour.

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