Account customer engineer job description

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

The AFM Account Engineer (AE) position is critical as you are the first point of contact for communicating with our insureds & broker partners for all engineering products and services. Chicago Operations has a diverse book of business including manufacturing, healthcare, warehousing, real estate, etc. You will work in a variety of occupancies while establishing yourself as a trusted adviser to our insureds & broker partners, working to protect the value of our clients’ business.

On a corporate-wide basis, the AE evaluates & assesses risk to the insured’s business in terms of nature, likelihood & severity. Then, clearly communicates that to the production underwriter, insured & broker partner. The AE prioritizes exposures, helps all parties understand the hazards & risks to the insured’s business, develops cost-effective solutions & drives risk improvement. The AE works closely with the production underwriter on account renewals & prospects. This is to ensure the growth of a profitable portfolio of business for Chicago Operations. Through teamwork with field engineering, production underwriters & claims, the AE provides responsive service & innovative solutions that foster long-term, mutually beneficial relationships with our insureds & broker partners.

The AFM Account Engineer position is office-based. However, remote working will be considered for exceptional candidates currently residing in close proximity to a concentration of AFM-Chicago insured clients.

Key responsibilities include:

Accurately assess and communicate risk information to obtain a competitive advantage for AFM, our insureds, and our broker partners.

Obtain insured client / prospect understanding and agreement on the key hazards and the total impact of the exposures.

Consistently achieve risk improvement with creative, cost-effective solutions from a well-developed and executed account strategy.

Effectively manage change through communication with insureds and broker partners.

Manage the insured and broker-partner engineering relationships.

Support new business opportunities, including conducting Prospect visits as needed.

Develop and manage an engineering resource plan that meets both AFM and individual insured needs.

Consistently communicate and demonstrate the value-added differential of AFM engineering to our insureds, prospects, and broker partners.

• Bachelor's degree in engineering or equivalent experience/ background. And, a minimum of 3 years of Facility Hazards field engineering experience!
• Experience with a variety of occupancies (manufacturing, healthcare, warehousing, real estate, etc.), and familiarity with hazards common to those occupancies.
• Excellent communication (verbal and written), relationship-building, decision-making, analysis / problem-solving, and planning / organization skills. With a demonstrated history of ownership, initiative, collaboration and getting results.

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.