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Account development manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Uric Dufrene,

Todd Lee Goen

Account development manager example skills

Below we've compiled a list of the most critical account development manager skills. We ranked the top skills for account development managers based on the percentage of resumes they appeared on. For example, 11.7% of account development manager resumes contained customer relationships as a skill. Continue reading to find out what skills an account development manager needs to be successful in the workplace.

15 account development manager skills for your resume and career

1. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how account development managers use customer relationships:

Cultivated customer relationships, delivered effective proposals, and worked with Grace management to capture profitable new business.
Managed multiple customer relationships while leveraging company's product portfolio and building relationships with key executives.

2. Customer Accounts

Here's how account development managers use customer accounts:

Serviced existing customer accounts assigned to territory through customer service excellence.
Nurtured relationships with customer accounts to increase brand recognition.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how account development managers use crm:

Served as a member of the 2012 C&H Promotions Committee and the CRM (Hyperion) development team.
Use Microsoft Dynamics CRM to manage client relationships and track opportunities.

4. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how account development managers use product knowledge:

Facilitated proper product knowledge and total vendor/client satisfaction.
Conducted training for sales team on selling skills, presentation skills, and technical product knowledge.

5. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account development managers use account management:

Demonstrated strengths in territory development, account management, market analysis, and sales strategy development.
Account Management duties representing various security/storage/firewall solutions to large and small business accounts.

6. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how account development managers use salesforce:

Attended trade shows, update account information in SALESFORCE, processes orders and address customer inquiries.
Document detailed account activity in Salesforce.com.

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7. Account Development

Here's how account development managers use account development:

Networked extensively to build relationships, track competition and penetrate new markets through account development and management.
Managed relationships and account development of small and mid-sized companies.

8. Client Relationships

Here's how account development managers use client relationships:

Enhanced new and existing client relationships, internal marketing and business development.
Protected existing client relationships by consulting on employee engagement and appreciation programs.

9. Sales Territory

Here's how account development managers use sales territory:

Researched, recommended and implemented cost savings fleet management solutions for customers within sales territory based on a needs benefits analysis.
Analyze territory performance reports and develop strategic sales territory business plans.

10. Customer Satisfaction

Here's how account development managers use customer satisfaction:

Secure appointments with new clients, procuring orders, developing relationships through enhanced customer satisfaction to meet a monthly/period/yearly budget.
Monitored sales performance and customer satisfaction to maintain existing business and secure new accounts.

11. Promotional Programs

Here's how account development managers use promotional programs:

Sell incremental displays, equipment placements and promotional programs.
Developed promotional programs to optimize revenue levels.

12. PowerPoint

Here's how account development managers use powerpoint:

Produced new PowerPoint presentations for training sales representatives.
Developed all new marketing collateral, packages, and presentations (PowerPoint) for the company.

13. Sales Process

Here's how account development managers use sales process:

Created sales process for Account Executives team, resulting in increased sales through directed calling and improved scripts.
Managed all steps in sales process, prospecting, lead qualification, initial contact, and presentations.

14. Lead Generation

Here's how account development managers use lead generation:

Performed & handled all aspects of the business from lead generation till project completion and up-selling to accounts.
Collaborated with clients to develop innovative strategies that support successful lead generation campaigns and exceed ROI benchmarks.

15. Sage

Here's how account development managers use sage:

Utilize SAGE sales tool to manage accounts, maintain call logs and contact info, run reports, etc.
Review Construction Documents and track costs using Sage 300 (Timberline) system.

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What skills help Account Development Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What account development manager skills would you recommend for someone trying to advance their career?

Dr. Uric Dufrene

Professor of Finance, Sanders Chair in Business, Indiana University Southeast

First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.

What technical skills for an account development manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of account development manager skills to add to your resume

The most important skills for an account development manager resume and required skills for an account development manager to have include:

Customer Relationships
Customer Accounts
CRM
Product Knowledge
Account Management
Salesforce
Account Development
Client Relationships
Sales Territory
Customer Satisfaction
Promotional Programs
PowerPoint
Sales Process
Lead Generation
Sage
Trade Shows
ADM

Sales Force Automation
Revenue Growth
Building Relationships
Financial Statements
Business Relationships
Client Satisfaction
Quality Customer Service
Enterprise Sales
POS
Web Application Development
Incremental Displays
Channel Marketing
Journal Entries
Sales Reps
Sales Strategies
Develop Long Term
Customer Retention

Cold Calls
PPG
Healthcare
Sales Growth
Sales Presentations
C-Level
Product Development
Business Reviews
Equipment Placement
Sales Quota
Lead Qualification
Production Objectives
Saas
OEM
ROI
Develop Strong Relationships

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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